72 jobs found

Job Title: Senior Customer Services Advisor Hours: 37.5 hours per week Contract: Permanent Salary: £38,022 per annum Area of operation: Resident Services Responsible to: Assistant Director of Customer Services Pension entitlement: Company Stakeholder Scheme Annual leave entitlement: 30 days per annum Place of work: Based at English Rural's Surrey office in Lower Eashing, GU7 About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. About the role: Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career. About you: Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents' lives. If this sounds like you, we would love to hear from you! Closing date for applications: 12pm on Friday 5th June 2026. Interviews: Thursday 11th June (in Lower Eashing). Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.

4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely. MAIN PRIORITIES: Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies. Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently. Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service. Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures. Engage with residents and community groups to maintain safe and well-managed estates. Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants. Identify vulnerable residents and make appropriate referrals to safeguarding and support services. Ensure all actions comply with housing legislation, council policy, and regulatory requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered. Strong understanding of tenancy management, income collection, and housing legislation. Excellent communication, problem-solving, and relationship-building skills. Ability to balance enforcement with support to sustain tenancies and improve communities Must be able to drive & have car business insurance Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email

Local Housing Manager - Retirement Living (Temporary) Winslow, Buckinghamshire £18.40 per hour (PAYE) / Umbrella option available Temporary (sickness cover until end of July - potential extension) Flexible hours between 8am-6pm Part-time considered (min. 3 days) The Opportunity We are currently recruiting for a Local Housing Manager to join a Retirement Living scheme in Winslow , providing vital sickness cover. This is a rewarding, customer-facing role at the heart of a vibrant scheme, where you'll support older residents to live independently while ensuring the building remains safe, compliant, and well managed. Key Responsibilities Manage tenancies , including rent accounts, arrears prevention, and voids Oversee health & safety compliance , property checks, and repairs Coordinate and manage contractors (cleaning, grounds maintenance, etc.) Handle ASB, complaints, and safeguarding concerns Build strong relationships with residents and promote community engagement Work collaboratively with families, external agencies, and local services Support residents with wellbeing and welfare benefit queries , maximising income where needed What We're Looking For Experience within social housing , ideally working with older or vulnerable residents Strong knowledge of housing management and tenancy sustainment Confident managing compliance, contractors, and scheme operations Excellent communication and relationship-building skills IT literate with experience using housing systems and maintaining GDPR-compliant records Additional Requirements Full UK driving licence and access to a vehicle is essential Flexibility to occasionally cover nearby schemes if required Apply Now

Tenancy sustainment Income Management Property Management Job Title: Housing Officer Type: Full-time, Permanent Location: Havant Salary: £36,000 Hours: 37.5 hours per weekBRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team.This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please contact specialist Social housing recruiter, Mark Grove on .To apply, please submit your CV outlining your relevant experience and qualifications.We will be reviewing applications on an ongoing basis until the position is filled

Part-time Property Administrator - 25 hours a week Your new company Hays are working on an exciting new role for an organisation in Lichfield working as a Property Administrator. This role plays a key role in providing comprehensive administrative, financial, and coordination support across the Projects and Property function. This position supports a range of workstreams including asset management, capital projects, facilities management, and temporary accommodation. The role ensures accurate financial administration, effective reporting, and consistent support to managers across the service. Your new role Duties would include: Maintain and update the Tenancy Schedule, and associated records.Provide ongoing support to the Estates Senior Surveyor and Estates Technical Officer.Attend meetings (in person and via Microsoft Teams) and provide administrative support as required.Monitor and respond to enquiries via the shared property inbox.Raise purchase orders.Conduct monthly rent checks and ensure accuracy of records.Manage Estates credit card statements and associated processes.Liaise with utility providers on behalf of council properties.Support the Facilities team with workload tracking and reporting (e.g. spreadsheets).Provide general support across workplace and property-related functions as needed.Build and maintain effective relationships with internal stakeholders, external partners, contractors, and tenants.Compliance, Values & Governance.Promote and uphold organisational values, maintaining high standards of conduct and behaviour in line with the Code of Conduct.Contribute to safeguarding practices, ensuring the protection of vulnerable individuals.Deliver services that reflect the diverse needs of the local community and support equality and inclusion policies.Adopt a proactive approach to health and safety across all areas of responsibility.Work effectively within a political or public sector environment, demonstrating adaptability and professionalism. What you'll need to succeed Minimum of 5 years' experience in an administrative or support role.Strong working knowledge of Microsoft Office (Word, Excel, Outlook)Experience retrieving, analysing, and presenting data.Experience within a commercial or corporate property environment.Understanding of property plans.Excellent organisational and prioritisation skills.Ability to manage multiple tasks and work to deadlines.Strong attention to detail, particularly in financial and data-related tasks.Ability to interpret contractor or tenant reports and prioritise workloads accordingly.Proactive approach with the confidence to suggest improvements or new ways of working.Ability to work effectively in a politically sensitive environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Scheme Manager - Blackburn - 30 hours / 6 months Your new company You'll be joining a well-established housing provider committed to delivering safe, well-managed retirement and independent living services. The organisation supports older residents across schemes and surrounding bungalows, ensuring high-quality housing management, customer service, and wellbeing support. Your new role You'll provide day-to-day Scheme Manager cover across a retirement living scheme and nearby bungalows. This includes: Daily wellbeing checks and light-touch support Building safety checks and compliance tasks Coordinating contractors and monitoring on-site works Supporting residents with tenancy queries and signposting Maintaining accurate records and reporting issues promptly Providing occasional buddying cover where required This is a steady, people-focused role ideal for someone confident working independently while maintaining a warm, professional presence on scheme.Hours: Mon-Fri, 6 hours per day plus 30-minute lunch. Flexible options include: 8:00-14:30 8:30-15:00 9:00-15:30 What you'll need to succeed Experience in retirement living, sheltered housing, independent living, or scheme management Strong communication skills and a supportive, resident-focused approach Confidence completing building checks and following compliance procedures Ability to work independently and manage your own workload A calm, reassuring manner when responding to low-level issues or wellbeing concerns What you'll get in return Consistent weekday hours with flexibility Supportive team and clear handover processes Weekly pay options (PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Scheme Manager - Temporary - 6-8 weeks - £21 - £24 per hour - Buckingham Your new company An established housing organisation providing high-quality retirement living and housing services is seeking an experienced housing professional to support older residents living independently within a community-based scheme. The organisation is committed to resident wellbeing, tenancy sustainment and creating safe, welcoming environments that promote independence and social connection. Your new role As a Scheme Manager, the post holder will be the central point of contact for a retirement living scheme, delivering a professional, customer-focused housing and support service to residents. This is a varied, hands-on role responsible for the day-to-day management of the court, ensuring compliance, safety, and high service standards throughout the building. Key responsibilities include managing health and safety and compliance checks, overseeing repairs and contractors, managing rent accounts and voids, and supporting effective budget control. The role also involves actively engaging with residents, responding to anti-social behaviour and complaints, facilitating community activities, and working closely with external agencies to support resident wellbeing and safeguarding. The Scheme Manager will contribute to tenancy sustainment, support residents to access welfare benefits, maintain accurate and GDPR-compliant records, and promote a vibrant and inclusive community. Where applicable, the role may also involve supervising on-site staff and providing short-term cover to nearby schemes. What you'll need to succeed To be successful, the ideal candidate will have experience working within social housing, ideally with older people or vulnerable groups. They will have a strong understanding of tenancy management, health and safety, safeguarding and customer service, alongside the ability to manage competing priorities in a busy environment. Strong communication, mediation and relationship-management skills are essential, as is confidence when working with residents, families, contractors and partner agencies. The role requires solid IT skills, good standards of literacy and numeracy, and the ability to maintain professional boundaries at all times. A commitment to equality, diversity, resident wellbeing and high-quality service delivery is essential. An enhanced DBS check will be required, along with the ability to access all areas of the scheme and travel occasionally for cover, meetings or training. What you'll get in return In return, the successful applicant will receive a competitive hourly rate of £21-£24 per hour, depending on experience. This role offers the opportunity to make a meaningful impact on residents' lives, working within a supportive organisation that values professional development, collaboration and person-centred services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Our client Somerset council is looking for a Case Manager Supported Housing to join their team. Role purpose Working within communities ensuring tenants receive a high quality and responsive housing and support service in a safe and secure environment, including providing tenancy management support and encouraging independence and choice. To oversee the administration and management of social housing properties. With an overall responsibility for approx.140 - 160 tenancies. Ensure housing landlord duties are discharged in accordance with Somerset Council's policies and procedures. To ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes. Accountabilities Pre-Tenancy and Onboarding Support Provide comprehensive pre-tenancy support to prospective tenants, including offering information and advice during property viewings, carry out the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy. This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services. Sustaining Tenancies and Ongoing Support Conduct regular home visits and maintain ongoing contact with tenants to encourage self-help with managing their tenancy. Address all housing-related enquiries, from basic tenancy advice to managing complex cases, and accurately record all interactions on the Open Housing System. Multi-Agency Collaboration and Decision-Making Attend and contribute to multi-agency panels and forums, making informed decisions on the suitability of applicants and participating in problem-solving initiatives. Collaborate with internal teams, council services, and external stakeholders to sustain tenancies. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

Our client Somerset council is looking for an Extra Care Scheme Manager to join their team. Role purpose To ensure tenants receive a high quality and responsive housing and support service in a safe and secure environment, including providing tenancy management support and encouraging independence and choice. Ensure housing landlord duties are discharged in accordance with Somerset To oversee the housing administration and management of social housing tenants and their homes within an extra care housing scheme. Accountabilities Provide pre-tenancy support to complete an assessment of needs to ensure maximum utilisation of the service. Attend multi-agency allocation panels and make decisions on the suitability of applicants for formal offers of a tenancy at an extra care housing scheme. Provide access to help when potential tenants are initially viewing a property, signing up new tenants and on a range of services available on a scheme.Conduct tenant sign-ups and visit tenants regularly to ensure the right support is given at the right time to enable the tenancy will be successful and sustainable. Support tenants and deal with all housing related enquiries from giving initial tenancy advice to managing complex cases. All contact with tenants must be recorded accurately on the Open Housing System. The role involves dealing with vulnerable people on a regular basis. To collaborate with housing teams, wider council services and other stakeholders to sustain tenancies within the scheme/s whilst encouraging social interaction, reducing isolation and promoting a positive atmosphere. Support the tenant through a full introduction to anew home and tenancy over an initial six-week period. Support tenants with access to help involving the provision of information and advice required to meet their needs in managing their tenancy through self-help or assistance. This will include provision of advice and information on welfare benefits, budgeting, managing money, tenancy responsibilities and obligations. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

Your new company You'll be joining a well-established housing provider committed to delivering safe, well-managed retirement and independent living services. The organisation supports older residents across schemes and surrounding bungalows, ensuring high-quality housing management, customer service, and wellbeing support.Enhanced DBS with Adults Barred List is required. Your new role You'll provide day-to-day Scheme Manager cover across a retirement living scheme and nearby bungalows. This includes: Daily wellbeing checks and light-touch support Building safety checks and compliance tasks Coordinating contractors and monitoring on-site works Supporting residents with tenancy queries and signposting Maintaining accurate records and reporting issues promptly Providing occasional buddying cover where required What you'll need to succeed Experience in retirement living, sheltered housing, independent living, or scheme management Strong communication skills and a supportive, resident-focused approach Confidence completing building checks and following compliance procedures Ability to work independently and manage your own workload A calm, reassuring manner when responding to low-level issues or wellbeing concerns What you'll get in return Consistent weekday hours with flexibility Supportive team and clear handover processes Weekly pay options (PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Be the difference. Shape services. Transform communities. At T&D, we're not just managing homes, we're building sustainable communities, driving tenancy sustainment, and putting customers at the heart of everything we do. Our mission is clear: reduce homelessness, minimise avoidable turnover, and deliver safe, secure, and affordable homes where people can thrive. We're now looking for an ambitious and driven Senior Housing Manager to play a pivotal leadership role in shaping and delivering high-performing, customer-focused housing services. This is a key leadership position, working closely with the Head of Housing and across the wider organisation to drive service excellence, regulatory compliance, and continuous improvement. You'll lead from the front, embedding a strong culture of accountability, customer insight, and performance whilst ensuring our services are proactive, resilient, and aligned to the evolving social housing landscape. A critical part of this role will be taking ownership of our Customer Retention Plan (CRP)- a key, organisation-wide priority. You will lead on its development, delivery, and continuous improvement, ensuring a clear focus on reducing avoidable turnover, strengthening tenancy management, and embedding retention-focused thinking across all service areas. What you'll be doing Lead high-quality, end-to-end housing management services across all customer touchpoints, championing early intervention and customer retention, alongside a firm and decisive approach to tackling tenancy breaches where required Take strategic ownership of the Customer Retention Plan (CRP), driving delivery across the organisation to reduce avoidable turnover and improve long-term tenancy outcomes Embed a proactive, data-informed approach to identifying at-risk tenancies, ensuring timely and effective interventions Drive a culture where enforcement is proportionate and a last resort, with a strong focus on prevention, engagement, and positive outcomes for customers Provide visible, values-led leadership across Housing Services, working collaboratively with Repairs, Assets, Compliance, Health and Safety Tenancy Sustainment, and Customer Engagement teams Ensure full compliance with the Consumer Standards, particularly directly the Tenant Standard, proactively leading service improvements in line with regulatory expectations Use customer insight, feedback, and scrutiny to shape and continuously improve the housing service, ensuring the customer voice is embedded in decision-making Lead on housing performance management Build and maintain operational partnerships with Local Authorities, Police, support organisations & other key stakeholders Lead on policy development and service design, ensuring our approach reflects best practice and sector innovation Drive effective change and project delivery, ensuring services remain agile, efficient, and fit for the future Support delivery of voids and lettings performance, minimising rent loss Lead, inspire, and develop a high-performing team - creating a culture of ownership, accountability, and continuous learning Ensure strong financial oversight, delivering value for money while maintaining high-quality service delivery Represent the organisation at a senior level, including in formal settings where required What we're looking for A strong track record of senior leadership within social housing, with extensive experience across tenancy and housing management in mostly a General Needs environment In-depth knowledge of housing legislation, regulation, and the evolving consumer regulation framework Minimum Level 4 CIH Proven ability to lead a high-performing team, including remote and operational staff, driving both performance and engagement A confident decision-maker who can act with authority and integrity - balancing customer focus with accountability and risk management Experience of delivering service transformation, policy development, and measurable service improvements Experience of leading or contributing to customer retention, tenancy sustainment, or turnover reduction strategies at scale Strong stakeholder management skills, with the ability to influence at all levels and build effective partnerships A passion for delivering outstanding customer outcomes and creating sustainable communities If you're ready to lead with purpose, own a critical strategic priority, and make a lasting impact in reducing tenancy turnover. We want to hear from you

JOB DESCRIPTION Our Independent Living teams support older people living in their own homes by providing a friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Yorkshire. This full-time role is ideal for someone passionate about supporting older adults to maintain their independence and wellbeing. Reporting to the Independent Living Manager, you will provide housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with residents, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Although your main base will be Victoria Court in Castleford, you will also work across other schemes throughout Yorkshire providing cover when needed, therefore a full UK driving licence and access to your own vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL

Job Title: Tenancy Enforcement Officer Tenancy Enforcement Officer (PO23) Department: Housing Division: Housing Needs Reports to: Team Manager Tenancy rights, advice and enforcement (PO5) Responsible for: Tasking (and mentoring) trainees, apprentices and housing assistants Lambeth is delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council Tenancy Enforcement Officer wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives. The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by: high-quality casework and tenancy management stronger property standards and compliance improved supply and sustainable housing outcomes a stable, skilled and confident workforce a culture of learning, reflection and continuous improvement Psychologically Informed Environments (PIE) fairness, kindness, respect, integrity and accountability We are building a professionalised workforce, with clear expectations at every level, structured development pathways, and a shared competency and behavioural framework. Staff may be deployed flexibly across the directorate in response to operational pressures, and skills are designed to be transferable, with depth of knowledge increasing by level and supported through training, supervision and CPD. All roles require the ability to: work directly with residents through face-to-face interviews, home visits, property inspections, and community-based work manage telephone and digital contact with professionalism and empathy apply trauma-informed practice and PIE principles work safely and respectfully in residents homes and community settings Equality, diversity and inclusion are core to the culture and practice of the Housing Needs service. Every role in the directorate carries a responsibility to promote fairness, eliminate discrimination and ensure that our decisions, behaviours, services and outcomes reflect the diverse needs of Lambeths communities. We are committed to creating a respectful, inclusive and psychologically safe working environment in which staff feel valued, supported and able to thrive, and where residents are treated with dignity, empathy and professionalism. Expectations are calibrated to each level of leadership and influence, with senior leaders setting the strategic tone, managers 11/3/26 LR Tenancy Enforcement Officer (PO2) embedding inclusive practice in teams, and frontline officers demonstrating these values in every interaction with residents and colleagues. Role Purpose The Tenancy Rights Enforcement Officer is a specialist practitioner responsible for delivering high-quality statutory enforcement under the Renters

Housing Operations Manager (12 Month FTC) Location: North London Salary: 50,000 per annum Contract Type: Fixed Term Contract (12 Months) Working Pattern: Full Time (37.5 hours each week, Monday to Friday) Are you ready to make a meaningful impact in the housing sector? Our client, a leading public sector organisation dedicated to providing high-quality affordable housing, is seeking a dynamic Housing Operations Manager to join their vibrant Tenancy Management team! This is a fantastic opportunity to lead exciting projects and drive service improvement within a supportive and friendly environment. Role Overview: In this pivotal 12-month fixed-term role, you will report directly into our client's CEO and provide focused leadership during a transformative period. Your primary responsibilities will include ensuring continuity in housing operations, enhancing KPI performance, and spearheading key projects related to tenant involvement, leasehold processes, and digital transformation. Key Responsibilities: Deliver a comprehensive, customer-focused housing management service. Lead projects that amplify tenant involvement, ensuring their voices shape service improvements. Continuously identify opportunities to enhance housing management services. Track and achieve KPIs, striving for median/upper quartile performance. Manage budgets effectively and demonstrate value for money. Collaborate across teams to provide exemplary customer-focused services. Champion digital transformation initiatives to enhance efficiency and resident experience. To thrive in this role, you will need: Significant experience in a similar housing management position. A solid understanding of social housing regulation and housing law. Strong leadership skills, capable of motivating teams and driving performance. A commitment to tenant involvement and enhancing customer experiences. Excellent analytical skills and a knack for data-driven decision-making. Proficiency in housing management systems and IT tools. What our client offers: Generous Leave: 25 days holiday plus bank holidays (pro rata). Health Benefits: Access to a healthcare cashback scheme. Employee Support: Assistance programs including free counselling and legal advice. Work-Life Balance: Flexibility with hours and working days after probation. Pension Scheme: A generous pension plan to secure your future. Why join? At our client's organization, you will be part of a diverse and fun team committed to making a difference in the community. With a strong focus on collaborative working and continuous improvement, your contributions will be valued, and you'll have the opportunity to grow professionally. Ready to Make a Difference? If you are passionate about housing management and eager to lead impactful projects, we would love to hear from you!

Job Title: Housing Services Manager Type: Full-time, Permanent Location: Bristol Salary: £45,000 Hours: 37.5 hours per week BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Resident Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Property Manager - Key Worker Services (Permanent) Location: Berkshire / Slough (Site-Based) Salary: 37,570 - 40,758 per annum + benefits Contract: Full Time, Permanent Working Pattern: Office-based The Role An opportunity has arisen for an experienced Property Manager to manage key worker accommodation within a busy, site-based environment. You will be responsible for the day-to-day management of residential accommodation, ensuring properties are safe, compliant and maintained to a high standard, while delivering a professional service to residents and stakeholders (including healthcare partners). Key Responsibilities Manage tenancies from allocation through to move-in Act as the main point of contact for residents and stakeholders Conduct estate inspections and ensure compliance standards are met Oversee repairs, maintenance and contractor performance Manage complaints and anti-social behaviour cases Monitor voids and minimise rental loss Ensure health & safety and fire compliance (including FRA actions) Maintain accurate records for audit and reporting purposes Build effective relationships with external partners and agencies Requirements (ESSENTIAL) Experience working within a Local Authority, Council or Housing Association Previous experience in property or housing management Strong knowledge of tenancy management and housing legislation Experience managing repairs, maintenance and estate inspections including FRA Ability to manage complaints and resolve issues effectively Strong organisational and communication skills Strong stakeholder management Benefits Excellent pension scheme (up to 6% employer contribution) 28 days annual leave rising to 31 days + bank holidays Health Cash Plan Life assurance Paid volunteering leave Employee Assistance Programme Additional Information Full-time, site-based role One-stage interview process via MS Teams Closing Date: 03/05/2026 (9:00am) Apply Please apply with your CV to be considered. Early applications are encouraged. Linsco is acting as an Employment Agency in relation to this vacancy.

A fantastic opportunity has arisen for a motivated and people-focused Property Manager to join the Key Worker Services Team. If you re looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you. We re seeking a proactive and customer-driven Property Manager to be based in Slough. In this role, you ll lead high-quality contract management services that consistently deliver exceptional customer experience. You ll be solutions-oriented, committed to service improvement, and a trusted partner to our clients. To thrive here, you ll bring energy, resilience and a genuine passion for delivering outstanding service under pressure. Your ability to build strong relationships with customers and stakeholders will set you apart. As a Property Manager your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they re happy to live in. You ll be the primary point of contact for residents across your patch in Wexham, Slough. From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you ll be the go-to person who keeps everything running smoothly. You ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times. This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes. As the on-site lead, you ll be at the heart of day-to-day operations and will provide assurance and updates to your line manager and senior colleagues. You ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish. In addition, you ll ensure adherence to third-party contracts and maintain strong working relationships with external partners. This role gives you the chance to make a meaningful difference in a unique community supporting residents who need long-term stability as well as healthcare professionals from the UK and overseas who rely on short-term accommodation. We re looking for someone who is genuinely passionate about housing, committed to great service, and proud to take ownership of the estates they manage. What you'll bring: A commitment to delivering a responsive, efficient and customer-focused service, ensuring every resident feels supported and valued. A strong track record of building great relationships and communicating clearly with residents, colleagues and partners. A solution-focused mindset you re resilient, determined and bring a positive, can-do attitude, always keeping your promises to residents. The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers. Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines. Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners. Demonstrable experience in a similar property or housing management role. The ability to manage fast-paced move-ins independently, accurately and with attention to detail. Experience in raising maintenance issues and managing repairs through to full completion. An understanding of how to maximise rental income and minimise void periods, supporting wider business performance. A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations. Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money. The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations. Confidence in leading resident and stakeholder engagement, helping build a positive, connected community. What Skills You Will Have: Outstanding written and verbal communication skills, paired with excellent customer service abilities. You work confidently as part of a dynamic team and stay positive when challenges arise. A proven track record of meeting targets and deadlines in a fast-paced, customer-focused environment. Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations. Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365). Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents. A broad understanding of tenancy and housing management responsibilities. In-depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes. A solid understanding of legal procedures relating to breaches of tenancy and rent arrears. Experience conducting regular estate inspections, with the ability to independently identify risks to residents. The ability to spot and implement day-to-day process improvements, driving greater efficiency and consistency across operations Salary Contract Type Permanent - Full Time - 35 hours Salary: £36.039 per annum to £40.000 per annum (London weighted salary) Working Location: Wexham Slough Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme

Junior Lettings Negotiator Location: South London Salary: Up to 20,000 basic + generous commission (OTE 35,000+) Company Car: Audi A1 S Line provided A Property Company based in South London are looking for a goal orientated Lettings Negotiator to join their growing team. The company provides themselves on delivering a high volume of quality stock, a supportive team environment, and excellent earning potential for our staff. This is an excellent opportunity for someone looking to begin or progress their career in property, with full training provided by an ARLA-qualified professional with over 10 years' experience. Key Responsibilities Handling enquiries via phone and email Registering and qualifying applicants Arranging and conducting property viewings Negotiating offers Managing tenancy paperwork, referencing, and compliance Ensuring all documentation is completed accurately and on time About You Highly organised with strong attention to detail Confident and professional communication skills Ambitious and motivated to earn commission Able to manage paperwork efficiently without errors Energetic and proactive attitude Full UK driving licence required Previous experience in lettings is not essential; however, experience in roles involving paperwork and administration would be highly beneficial. What The Company Offer Excellent earning potential (OTE 35,000+) Company car (Audi A1 S Line) Full training from an ARLA-qualified manager Proven track record of developing high earners High volume of leads and strong stock availability Friendly, supportive, family-run working environment Clear opportunity for career progression Working Hours Monday, Tuesday, Friday: 9:00am - 6:00pm Wednesday & Thursday: 9:00am - 6:30pm Saturday: 10:00am - 4:00pm (alternate Saturdays) Refer friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. SV:15578

Project and Engagement Coordinator Job Title: Project and Engagement Coordinator Location: Shropshire and Telford & Wrekin / county-wide community-based role Responsible to: Head of Operations and Service at Stay Responsible for: Intensive Support Workers and associated delivery Hours: 37.5 hours per week Contract: Fixed term, linked to project funding Salary: £32,103 Per Annum Base: Hosted by Stay, with travel across Shropshire and Telford & Wrekin as required Job Purpose The Project and Engagement Coordinator will play a central role in the implementation, coordination and day-to-day delivery of the Partners for Change project. Hosted by Stay and working across the wider partnership, the postholder will help ensure that the project delivers a high-quality, joined-up, trauma-informed and person-centred response to homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis across Shropshire and Telford & Wrekin. This is both an operational and strategic role. The postholder will coordinate activity across partners, support delivery against agreed outputs and outcomes, manage data and reporting requirements, and help maintain strong communication, consistency and shared practice across the project. A key part of the role will be the direct line management and operational oversight of the Intensive Support Workers. The Project and Engagement Coordinator will provide leadership, supervision, caseload oversight, quality assurance and day-to-day guidance to the Intensive Support Worker team, ensuring that support is well coordinated, responsive, safe and effective. The role will also lead on engagement activity linked to the project, including partnership working, community engagement, peer support approaches, co-production, service development and the promotion of client voice. The postholder will help act as the operational bridge between frontline delivery, partner coordination, and project performance. Key Responsibilities 1. Project Coordination and Delivery Coordinate the day-to-day implementation of the Partners for Change project across the partnership. Support the effective delivery of a county-wide, joined-up service for people experiencing homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis. Help ensure that project activity remains aligned with agreed aims, outputs, outcomes, funding requirements, and partnership commitments. Monitor progress across key areas of delivery and identify issues, risks, gaps, or delays requiring action. Work closely with partner organisations to support consistent and coordinated operational practice. Help maintain clear communication between delivery partners to ensure a seamless and person-centred service offer. Support the practical organisation of meetings, delivery planning, shared actions and follow-up tasks across the partnership. 2. Line Management of Intensive Support Workers Provide direct line management to the Intensive Support Workers employed as part of the project. Offer day-to-day leadership, supervision, support and guidance to Intensive Support Workers delivering community-based interventions. Allocate and oversee caseloads, areas of work and priorities to ensure an effective, safe and balanced outreach response. Monitor staff workload, performance, wellbeing and professional development. Carry out regular one-to-one supervision, case discussions, support reviews and appraisal processes in line with organisational policy. Provide reflective practice support and help staff respond effectively to challenging, complex and high-risk situations. Promote consistent standards of trauma-informed, person-centred, strengths-based and professionally accountable practice. Support induction, training, development and ongoing quality improvement within the Intensive Support Worker team. Ensure outreach delivery is well coordinated and responsive to both urgent need and planned support. 3. Oversight of Outreach Delivery Oversee the operational delivery of intensive outreach support across Shropshire and Telford & Wrekin. Ensure outreach activity is targeted appropriately towards people who are rough sleeping, homeless, at risk of homelessness, in crisis, excluded from services, or experiencing multiple disadvantage. Ensure support is accessible and responsive for people experiencing multiple disadvantage and for those in crisis, including individuals who may face barriers to engagement with mainstream services. Support the team to deliver holistic assessments, support plans, urgent interventions, advocacy, referrals, and warm handovers. Monitor outreach caseloads, client journeys, and support outcomes to help ensure effective and timely intervention. Help identify patterns of need, service gaps and barriers to engagement, and respond to these through operational planning and partnership discussion. Promote high standards of client engagement, safeguarding practice, risk management, professional boundaries and record keeping. Provide additional support or escalation where cases are particularly complex, high risk or blocked. 4. Partnership Working and Multi-Agency Coordination Act as a key operational link between Stay, The Shrewsbury Ark, KiP and other external stakeholders. Build and maintain positive working relationships with local authorities, housing providers, health services, voluntary organisations and community groups. Contribute to a coordinated county-wide response by supporting shared planning, communication and problem solving across agencies. Attend and contribute to partnership meetings, case coordination meetings, strategy discussions and service development forums. Help ensure that referrals, pathways and inter-agency communication are clear, effective and person-centred. Work collaboratively to reduce duplication, close gaps between services and improve continuity of support for clients. 5. Monitoring, Data and Reporting Oversee the collection, recording and monitoring of project activity, outputs and outcomes. Support the effective use of shared case management and reporting systems, including In-Form or other agreed systems. Check that Intensive Support Workers and relevant project partners maintain timely, accurate and high-quality records. Collate data, narrative updates, case studies and evidence of impact for internal monitoring and external reporting. Contribute to reports for funders, managers, trustees and partnership governance arrangements as required. Monitor progress against targets and help identify where corrective action or additional support is needed. Support a culture of evidence-led delivery, accountability and continuous learning. 6. Client and Community Engagement and Volunteering Lead community engagement activities to raise awareness of homelessness and rough sleeping. Build relationships with local communities, stakeholders, schools, faith groups, businesses, and partner agencies. Support the development of communications, events, and engagement opportunities that promote the project and encourage community involvement. Help coordinate volunteer involvement, including supporting recruitment, induction, and ongoing engagement in partnership with delivery teams. Contribute to wider service development, co-production, and tenancy-readiness activities to strengthen the overall partnership offer. 7. Service Development and Quality Improvement Contribute to the ongoing development and improvement of the project model and operational practice. Support the development and facilitation of co-production opportunities, ensuring people with lived experience are involved in service planning, feedback, and continuous improvement of the project. Identify learning from delivery, feedback, case trends and data, and use this to inform service improvement. Support consistency in standards, approaches and quality across partners where possible. Help embed trauma-informed, anti-discriminatory, inclusive and psychologically informed ways of working. Contribute to shared learning opportunities, best-practice sessions and reflective discussions across the partnership. Support innovation and practical problem solving in response to emerging needs or operational challenges. 8. Safeguarding, Risk and Compliance Take responsibility for safeguarding practice within the scope of the role, ensuring concerns are identified, recorded and escalated appropriately. Support Intensive Support Workers to assess and manage risk in relation to rough sleeping, self-neglect, exploitation, poor mental health, substance use, domestic abuse and other forms of vulnerability. Ensure lone working, health and safety, confidentiality, information sharing and data protection procedures are followed consistently. Promote safe working practice for staff delivering outreach in community settings and high-risk environments. Contribute to incident review, learning and service response where safeguarding or serious concerns arise. Maintain clear accountability, professional boundaries and lawful information handling at all times. 9. Communication and Representation . click apply for full job details

Job Title: Senior Customer Services Advisor Hours: 37.5 hours per week Contract: Permanent Salary: £38,022 per annum Area of operation: Resident Services Responsible to: Assistant Director of Customer Services Pension entitlement: Company Stakeholder Scheme Annual leave entitlement: 30 days per annum Place of work: Based at English Rural s Surrey office in Lower Eashing, GU7 About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. About the role: Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career. About you: Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents lives. If this sounds like you, we would love to hear from you! Closing date for applications: 12pm on Friday 5th June 2026 Interviews: Thursday 11th June (in Lower Eashing) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.