41 jobs found

Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome. To be considered for this role you must have proven Insurance complaints experience within at least one of the following sectors: Automotive - Property - Travel - Gadget/Warranty - Pet This role is ideal for: An experienced complaints specialist who wants real ownership in a high-growth environment A senior insurance claims handler ready to specialise and build a function from scratch The Role: Own your specialist function end to end with high autonomy Investigate, build cases, and drive outcomes across the claims portfolio Develop and improve processes, templates, and workflows as the function scales Coach claims handlers on identifying relevant opportunities at the point of claim Track and report on performance metrics for your function Attend client meetings as a domain expert in your specialism Maintain accurate records for audit, compliance, and client reporting The Person: Based anywhere within the UK or Ireland with work authorisation At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Experience leading, mentoring, or coaching others is beneficial Startup or high-growth experience is a plus This is a full time Permanent fully remote position offering an annual salary of 45,000 - 55,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team! Position: Customer Care Handler Contract Type: Permanent Annual Salary: 30,300 Working Pattern: Full Time Role Overview: As the Customer Care Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, complaints handling desirable but not essential Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Your new company We are currently recruiting for a Complaints handler for a North West Housing Association. Your new role You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service). You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance.This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience. What you'll need to succeed The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate. What you'll get in return You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role Title: Customer Enquiries Handler Contract Length: 12 Months Engagement Type: Umbrella or PAYE Location: Hybrid, predominantly remote - must be commutable to Birmingham (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK) Role Purpose This role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation. You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs). Deliverables Conducting inbound 'first contact' calls with customers, maintaining call control and objection handling. Accurate data entry and processing. All calls/tasks handled in line with agreed Service Level Agreements (SLAs). Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required. Identify vulnerable customers and escalate where required as per policy. Ensure Information Security risks are effectively managed in line with client and KPMG expectations. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested. Ensure quality is embedded within all work completed. Understand the end-to-end process and develop strong knowledge of admin and telephony processes. Essential Experience Inbound call experience, building relationships and delivering excellent customer service. Working knowledge of MS office- Excel, Word and Outlook. Good administrative ability and accuracy in capturing customer information. Articulate in both written and verbal communication with the ability to take high quality written notes to summarise customer calls. Identification of vulnerable customers. Rapport building with customers. Desirable Experience Experience of working in a financial services environment. Proven experience of working with multiple systems. Previous experience working within set business timelines and meeting Key Performance Indicators (KPIs). KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

We are looking for experienced complaint handlers with previous experience within Financial Services firms to join an exciting project in Bracknell. As a Complaint Handler, you will be: Logging and investigating new Complaints relating to Motor Finance Commission Collating information regarding the loan/finance agreements Drafting FLRs to answer complaint points/issues Exposure to FOS cases (file build and draft responses) Telephony work (although not a full-time telephony role, there will be an element of customer contact) Key Skills & Experience As Complaint Handler: Financial services industry experience, including previous complaints or remediation activities. Experience in writing final response letters and updating client systems. A commitment to a longer-term project, with likely extensions for successful candidates into 2026. Ability to commute to Bracknell for onsite working. This will be an initial 3-month contract, with a start date expected immediately, but comes with the likely option to extend further for successful candidates. You will be working Monday-Friday, (37.5 hours per week) on a hybrid working basis. This involves 2 days a week onsite in the Bracknell office. In return, you will receive a salary of 185 per day, via an umbrella company. To apply for this role as Complaint Handler, please click apply online and upload a copy of your latest CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

This is initially a 6-month contracting Financial Services Complaint Handler opportunity and comes with the likely option to extend further. This role will require the first week onsite in Bristol for training and onboarding with hybrid working of 1 day a week onsite thereafter. As a Complaint Handler you will: Be working with a global market leader in their sector on an existing project. Working on general service-based complaints. We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience: Previous complaint handling/financial services experience. Excellent customer service skills. Working hours are Monday-Friday, between the hours of 09:00-17:30 (37.5 hours per week) In return, you will receive a salary of 170 per day via an Umbrella company. If you are interested in the Financial Services role of Complaint Handler, click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team! Position: Customer Care Handler Contract Type: Permanent Annual Salary: £30,300 Working Pattern: Full Time Role Overview: As the Customer Care Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, complaints handling desirable but not essential Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Complaints Handler - Temp ongoing Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hourWe are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.The RoleAs a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.Key ResponsibilitiesManaging complaints from initial receipt through to resolutionInvestigating customer concerns and gathering relevant informationCommunicating with customers via phone, email, and written correspondenceProviding clear, fair, and timely resolutionsMaintaining accurate records and updating internal systemsWorking collaboratively with internal teams to support complaint outcomesEnsuring compliance with company policies and regulatory guidelinesWhat We're Looking ForPrevious experience in complaints handling, customer service, or case management preferredExcellent written and verbal communication skillsStrong attention to detail and investigative abilityAbility to manage sensitive conversations professionally and empatheticallyGood organisational skills and the ability to manage multiple casesComfortable using internal systems and Microsoft OfficeWhat's on OfferTemp-to-perm opportunity with long-term potentialHybrid working model: 2 days in the Wigston office, 3 days from homeCompetitive hourly rate of £12.71Supportive and collaborative team environmentFull training providedIf you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you. Complaints Handler - Temp to Perm Opportunity Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hour We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester . This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment. The Role As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards. Key Responsibilities Managing complaints from initial receipt through to resolution Investigating customer concerns and gathering relevant information Communicating with customers via phone, email, and written correspondence Providing clear, fair, and timely resolutions Maintaining accurate records and updating internal systems Working collaboratively with internal teams to support complaint outcomes Ensuring compliance with company policies and regulatory guidelines What We're Looking For Previous experience in complaints handling, customer service, or case management preferred Excellent written and verbal communication skills Strong attention to detail and investigative ability Ability to manage sensitive conversations professionally and empathetically Good organisational skills and the ability to manage multiple cases Comfortable using internal systems and Microsoft Office What's on Offer Temp-to-perm opportunity with long-term potential Hybrid working model: 2 days in the Wigston office, 3 days from home Competitive hourly rate of £12.71 Supportive and collaborative team environment Full training provided If you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you.

Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Job Title: Customer Service First Response Unit Claims Handler Location: Liverpool Salary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role Job Type: Full Time, Permanent Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm. What you will be doing: Providing a professional and proactive response in assessing claims in line with policy and procedure Providing an empathetic service to clients who have been involved in road traffic incidents Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints Handle First Notification of Loss (FNOL) calls, entering relevant claims details To monitor and manage claims ensuring all services are provided in an agreed timescale Assessing new claims in accordance with policy terms and conditions Identify and initiate any potential recoveries from 3rd parties Handle any complaints in line with FCA guidelines Identifying key requirements for replacement vehicles Work to agreed SLA's and KPI's What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered.

Customer Resolution Executive; Complaints Handler Customer Resolution Executive Farnborough (Hybrid Working) Long-term Opportunity About the Role We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards. You'll play a key role in protecting the organisation's reputation while delivering a high-quality experience for customers and third-party partners. What You'll Be Doing Investigate and resolve customer complaints and claims within regulatory timeframes Respond to voluntary disclosures from third-party firms Manage ongoing customer and third-party communication, including follow-ups and occasional outbound calls Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required Track complaint and claim progress, identifying trends and risks Log and manage breaches, including carrying out root-cause analysis Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses Manage daily action reports and maintain accurate records Collaborate with colleagues and contribute to continuous process improvement initiatives Handle sensitive or vulnerable customer cases with professionalism and empathy About You To succeed in this role, you'll be highly organised, analytical, and confident working in a regulated environment. You will have: Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred) Strong understanding of FCA regulations (DISP) and consumer protection principles Excellent communication and interpersonal skills Ability to prioritise workload, meet deadlines, and work independently Strong attention to detail and problem-solving ability Confident using Microsoft Office and internal systems A proactive mindset with a focus on continuous improvement Desirable: Knowledge of motor trade law or regulatory bodies What's in It for You Opportunity to work with a globally recognised premium brand Exposure to complex regulatory and complaint-handling processes A collaborative team environment with strong support Opportunities to develop expertise in compliance, investigation, and customer experience Hybrid working and competitive benefits Why Join? This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity. Apply Now If you're passionate about delivering excellent customer outcomes and thrive in a structured, regulated environment, we'd love to hear from you. #

Complaints Handler - Financial Services (Remote) Salary: From 30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Blackburn Full-Time Permanent The Company Our client is a well-established, fast-growing legal firm based in Blackburn, delivering specialist support to clients across the UK. Operating within a highly regulated environment, they are committed to providing outstanding customer outcomes while maintaining the highest standards of compliance, professionalism, and client care. With a strong reputation within the claims sector, the business combines expert legal knowledge with a people-first culture and a genuine commitment to continuous improvement. The Role An exciting opportunity has arisen for an experienced Customer Claims Team Leader to join a growing operations team within modern Blackburn offices. Reporting to the Head of Operations, you'll take ownership of the day-to-day leadership of a team of Customer Claims Handlers, ensuring high standards of service delivery, compliance, and performance are consistently achieved. The successful candidate will be a confident and supportive people leader who thrives in a fast-paced environment and is passionate about balancing commercial performance with exceptional customer care. Key Responsibilities Lead, coach, and motivate a team of Customer Claims Handlers Drive team and individual KPI performance, service levels, and quality standards Manage workloads and caseload allocation to ensure claims progress efficiently Monitor calls, written communications, and case quality to maintain compliance standards Conduct regular 1:1s, appraisals, and performance reviews Support employee development through coaching and targeted improvement plans Handle escalated customer issues and complaints professionally and empathetically Ensure vulnerable customers are supported appropriately and sensitively Manage performance, conduct, and absence issues in line with company policy Identify opportunities for continuous improvement across processes and service delivery Build strong working relationships across Compliance, HR, Training, and Operations teams What We're Looking For Previous experience leading a team within a customer service, claims, contact centre, or regulated environment Strong people management and coaching skills Proven ability to drive performance and achieve KPIs and service standards Experience managing complaints, escalations, and challenging conversations Excellent communication and organisational skills A resilient and professional approach within a fast-paced environment Strong attention to detail and commitment to compliance and customer care Confident using Microsoft Office and CRM/case management systems Previous experience within legal services, claims, or financial services would be advantageous Awareness of FCA Consumer Duty and/or SRA regulations would be beneficial What's on Offer Competitive salary Modern office environment in Blackburn town centre Career progression opportunities within a growing business Supportive and collaborative working culture Ongoing training and development opportunities If you're an experienced team leader looking to join a values-driven organisation where you can genuinely make an impact, we'd love to hear from you.

Role Title: Customer Enquiries Handler Contract Length: 12 Months Engagement Type: Umbrella or PAYE Location: Hybrid, predominantly remote - must be commutable to Glasgow (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK) Role Purpose This role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation. You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs). Deliverables Conducting inbound 'first contact' calls with customers, maintaining call control and objection handling. Accurate data entry and processing. All calls/tasks handled in line with agreed Service Level Agreements (SLAs). Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required. Identify vulnerable customers and escalate where required as per policy. Ensure Information Security risks are effectively managed in line with client and KPMG expectations. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested. Ensure quality is embedded within all work completed. Understand the end-to-end process and develop strong knowledge of admin and telephony processes. Essential Experience Inbound call experience, building relationships and delivering excellent customer service. Working knowledge of MS office- Excel, Word and Outlook. Good administrative ability and accuracy in capturing customer information. Articulate in both written and verbal communication with the ability to take high quality written notes to summarise customer calls. Identification of vulnerable customers. Rapport building with customers. Desirable Experience Experience of working in a financial services environment. Proven experience of working with multiple systems. Previous experience working within set business timelines and meeting Key Performance Indicators (KPIs). KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Part time Administrator Location: Chandlers Ford, Southampton Salary: £27,000 Pro rata Contract: please not this is a 12-month temporary assignment initially Hours: Part time 30 hours per week, ideally 9am to 3pm Monday to Friday although can be flexible Dynamite Recruitment is delighted to be working in partnership with a well-established and growing service provider based in the Southampton area. Due to continued growth, our client is seeking an organised and proactive Part time Administrator to join their busy operations team. The Role As a part time administrator / coordinator you will play a key role in ensuring the smooth delivery of services by acting as the central point of contact between customers, engineers, and technicians. This is a fast-paced position that requires strong organisational skills and the ability to manage multiple priorities effectively. Key Responsibilities Managing customer expectations and scheduling service visits via email and on the telephone Coordinating multiple engineer and technician diaries Confirming appointments with customers ahead of visits Issuing job sheets and ensuring engineers have the required materials and stock Planning efficient routes for field teams Booking in works and updating internal systems Completing high volumes of administration accurately Handling customer queries and resolving complaints professionally Checking timesheets and tracker activity to support payroll Raising quotations and invoices for completed works Supporting aged debt resolution Signing off supplier invoices and assisting the Finance team Arranging servicing, maintenance, equipment hire, and emergency breakdown support To be successful in this role, you will have Previous administration experience (essential) Excellent organisational skills and strong attention to detail Confident communication skills, both written and verbal The ability to manage multiple tasks in a fast-paced environment A proactive, reliable, and customer-focused approach Confidence working in a fully office-based environment Experience within a scheduling, operations, or service coordination role would be highly advantageous. What s on Offer Salary of £27,000 pro rata Monday to Friday hours Opportunity to join a stable and growing business Immediate interviews available. Please contact the Commercial Desk on (phone number removed) for more information or submit your CV as soon as possible to be considered.

Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone's life? Are you skilled in complaint handling and providing excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. Full training and mentoring will be given, and we'd welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. Due to the extended remit in Wales, Welsh speaking applicants would be particularly welcomed; please include this skill on your CV when you apply. If this opportunity sounds like something you're interested in, then apply today! This is a fantastic hybrid working opportunity with a flexible organisation. Position: Case-handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £35,625 Contract: Permanent Closing Date: 10:00am, 27 May 2026 Interviews: Week commencing 22nd June Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation The vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided, and a mentor will be at hand to help support and help you understand the needs and demands of the role. Full details of the job and person specification can be found once you click to apply, along with more information about what it's like to work here. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role Title: Customer Enquiries Handler Contract Length: 12 Months Engagement Type: Umbrella or PAYE Location: Hybrid, predominantly remote - must be commutable to Leeds (ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK) Role Purpose This role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation. You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs). Deliverables Conducting inbound 'first contact' calls with customers, maintaining call control and objection handling. Accurate data entry and processing. All calls/tasks handled in line with agreed Service Level Agreements (SLAs). Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required. Identify vulnerable customers and escalate where required as per policy. Ensure Information Security risks are effectively managed in line with client and KPMG expectations. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested. Ensure quality is embedded within all work completed. Understand the end-to-end process and develop strong knowledge of admin and telephony processes. Essential Experience Inbound call experience, building relationships and delivering excellent customer service. Working knowledge of MS office- Excel, Word and Outlook. Good administrative ability and accuracy in capturing customer information. Articulate in both written and verbal communication with the ability to take high quality written notes to summarise customer calls. Identification of vulnerable customers. Rapport building with customers. Desirable Experience Experience of working in a financial services environment. Proven experience of working with multiple systems. Previous experience working within set business timelines and meeting Key Performance Indicators (KPIs). KPMG Overview KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.