Retail Sales Assistant - Jollyes Pets - Southend On Sea. Love pets? Love people? Love a job where no two days are the same and the customers wag their tails at you? Combine your passion for pets with a career that's full of fun, team spirit, and genuine customer care. Help our pet parents find exactly what they need and some relevant extras, promote responsible pet ownership, keep our store looking paw-some, and build a grrrreat career into leadership or support roles, with a company that's growing fast.We're hunting for a brilliant Sales Assistant to join our pack in our Southend On Sea store. This is a fantastic opportunity to join an award winning company (Pet Industry Federation & Retail Week awards) and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Pay rate of £8.43 - £12.71 per hour plus bonus potential up £1000 p.a. paid in two instalments, terms and conditions apply. Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Retail Trust Membership: Counselling, wellbeing, and financial support. Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services. Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support. Workplace Pension: Legal & General scheme (EE 3%, ER 5%). Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options. Enhanced Family Leave: Maternity and paternity packages above statutory levels. Recognition & Rewards: Top Dog Award with extra day off and perks. Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership. Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What will you be doing? As a Sales Assistant, you'll be at the heart of the action - helping pet parents, supporting your teammates, and making every customer's visit to our store a great experience. As with most retail roles, the working week involves being 'on your feet' and physically active (e.g. putting stock out which can be heavy ) but tasks are rotated in store so you'll get involved in a bit of everything as part of a team. Your day will include things like: Offering genuinely friendly, helpful customer service (you'll meet some fabulous humans and animals!) Helping customers find what they need - and suggesting helpful extras that improve their pet's wellbeing Sharing advice to promote responsible pet ownership - we'll teach you what you need to know about different pets. Keeping the store tidy, stocked and looking its best Being part of a supportive, upbeat team that works (and laughs) together if you would require any reasonable adjustments for carrying out the role duties you can let us know on the application form. Let's talk about upselling (the Jollyes way)! Yes, this is a sales role - but here's how we do it: We upsell suitable products to enhance customer experience, not to pressure anyone It's about suggesting the right treats, toys, food or accessories that genuinely help their pet live its best life You'll receive an induction to Jollyes with full training to build your confidence, product and pet care knowledge with a mix of manager led 'on the job' training and our online learning platform you can access to suit you. Think of it as being a friendly knowledgeable guide for pet parents - not a pushy salesperson, that's not us! What do we need from you? We're looking for someone who shares our values and the following characteristics: You'll be great at interacting with pets and people and have a fun, friendly personality. Thrives in a fast-paced, hands-on retail environment and can achieve individual goals and team targets Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. Flexibility on your availability is required as our opening hours include evenings and weekends when our stores can be busiest. Therefore you should be flexible to cover any shifts over our 7 day trading hours. Can commit to a part time, temporary (maternity cover) position - 10 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Previous winners of the Retail Week award for ' Best Retailer ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ', with excellent Trust Pilot reviews, you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. We are fully accredited as an age inclusive employer (Rest Less) and a proud member of the Pet Sustainability Coalition as well as supporting hundreds of local pet charities to make a difference in our communities. We welcome applicants of all ages (16+) - because passion for pets knows no age limit! Ready to join the pack? If you're keen to develop your career in retail, work with a brilliant team and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
May 15, 2026
Seasonal
Retail Sales Assistant - Jollyes Pets - Southend On Sea. Love pets? Love people? Love a job where no two days are the same and the customers wag their tails at you? Combine your passion for pets with a career that's full of fun, team spirit, and genuine customer care. Help our pet parents find exactly what they need and some relevant extras, promote responsible pet ownership, keep our store looking paw-some, and build a grrrreat career into leadership or support roles, with a company that's growing fast.We're hunting for a brilliant Sales Assistant to join our pack in our Southend On Sea store. This is a fantastic opportunity to join an award winning company (Pet Industry Federation & Retail Week awards) and included in the Sunday Times ' Best Places to Work ' list. So, what's in it for you? The Benefits :At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Pay rate of £8.43 - £12.71 per hour plus bonus potential up £1000 p.a. paid in two instalments, terms and conditions apply. Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Retail Trust Membership: Counselling, wellbeing, and financial support. Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services. Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support. Workplace Pension: Legal & General scheme (EE 3%, ER 5%). Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options. Enhanced Family Leave: Maternity and paternity packages above statutory levels. Recognition & Rewards: Top Dog Award with extra day off and perks. Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership. Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles - you really can have a great career with Jollyes! = Pro rata for part time colleagues What will you be doing? As a Sales Assistant, you'll be at the heart of the action - helping pet parents, supporting your teammates, and making every customer's visit to our store a great experience. As with most retail roles, the working week involves being 'on your feet' and physically active (e.g. putting stock out which can be heavy ) but tasks are rotated in store so you'll get involved in a bit of everything as part of a team. Your day will include things like: Offering genuinely friendly, helpful customer service (you'll meet some fabulous humans and animals!) Helping customers find what they need - and suggesting helpful extras that improve their pet's wellbeing Sharing advice to promote responsible pet ownership - we'll teach you what you need to know about different pets. Keeping the store tidy, stocked and looking its best Being part of a supportive, upbeat team that works (and laughs) together if you would require any reasonable adjustments for carrying out the role duties you can let us know on the application form. Let's talk about upselling (the Jollyes way)! Yes, this is a sales role - but here's how we do it: We upsell suitable products to enhance customer experience, not to pressure anyone It's about suggesting the right treats, toys, food or accessories that genuinely help their pet live its best life You'll receive an induction to Jollyes with full training to build your confidence, product and pet care knowledge with a mix of manager led 'on the job' training and our online learning platform you can access to suit you. Think of it as being a friendly knowledgeable guide for pet parents - not a pushy salesperson, that's not us! What do we need from you? We're looking for someone who shares our values and the following characteristics: You'll be great at interacting with pets and people and have a fun, friendly personality. Thrives in a fast-paced, hands-on retail environment and can achieve individual goals and team targets Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. Flexibility on your availability is required as our opening hours include evenings and weekends when our stores can be busiest. Therefore you should be flexible to cover any shifts over our 7 day trading hours. Can commit to a part time, temporary (maternity cover) position - 10 hours per week About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Previous winners of the Retail Week award for ' Best Retailer ' (under £250m t/o), and listed in the Sunday Times ' Best Places to Work ', with excellent Trust Pilot reviews, you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. We are fully accredited as an age inclusive employer (Rest Less) and a proud member of the Pet Sustainability Coalition as well as supporting hundreds of local pet charities to make a difference in our communities. We welcome applicants of all ages (16+) - because passion for pets knows no age limit! Ready to join the pack? If you're keen to develop your career in retail, work with a brilliant team and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Personal Assistant (12 Month Maternity Cover) Cheltenham £33,000 A fantastic opportunity has arisen for an experienced and highly professional Personal Assistant to join a well-established and highly regarded professional services business in Cheltenham on a 12-month maternity cover contract. This is an excellent opportunity for a polished, proactive and organised PA professional who thrives in a fast-paced, client-focused environment and enjoys providing first-class support to senior stakeholders. Working as part of a collaborative and professional internal support team, you will play a key role in delivering high-quality administrative, secretarial PA and client support to Partners, senior management and clients, ensuring an exceptional service is delivered at all times. The Role This is a varied and fast-paced role where you will be responsible for providing high-level personal assistant, ensuring the smooth coordination of day-to-day activities, projects and client communications. Key responsibilities will include: Providing high-level PA and administrative support to senior management Managing busy diaries, coordinating meetings and ensuring schedules run smoothly Arranging client meetings, travel, room bookings, refreshments and meeting logistics Acting as a key point of contact for internal and external client queries Supporting with pitches, presentations, events and client projects Liaising with internal departments including finance, marketing and wider business support teams Supporting billing, expenses, invoicing and financial administration Assisting with time recording, reporting and client billing processes Coordinating workflow across shared support teams to ensure deadlines are met Supporting document preparation, correspondence, file opening and general matter administration Maintaining accurate client records and updating internal systems Identifying process improvements and supporting continuous improvement across the team About You We are looking for a professional, polished and proactive individual who has previous experience in a PA, Legal PA Secretary, Executive Assistant within a professional services environment. You will be highly organised, confident managing multiple priorities, and comfortable working in a fast-paced environment where attention to detail and professionalism are key. The ideal candidate will have: Previous experience in a PA / Personal Assistant / Client Services support role Strong administrative and diary management experience Excellent communication skills, both written and verbal A highly organised and proactive approach Strong attention to detail and accuracy A client-focused and solutions-driven mindset The ability to manage multiple priorities and work to deadlines Strong Microsoft Office skills Experience using CRM / practice management systems Professional services or legal sector experience would be highly advantageous What s on Offer Salary of £33,000 12-month maternity cover contract Opportunity to join a highly regarded professional services business Varied, fast-paced and professional working environment Supportive and collaborative team culture Excellent exposure within a prestigious business Cheltenham based role If you are an experienced PA looking for a varied and rewarding opportunity within a professional environment, we would love to hear from you. COM
May 15, 2026
Full time
Personal Assistant (12 Month Maternity Cover) Cheltenham £33,000 A fantastic opportunity has arisen for an experienced and highly professional Personal Assistant to join a well-established and highly regarded professional services business in Cheltenham on a 12-month maternity cover contract. This is an excellent opportunity for a polished, proactive and organised PA professional who thrives in a fast-paced, client-focused environment and enjoys providing first-class support to senior stakeholders. Working as part of a collaborative and professional internal support team, you will play a key role in delivering high-quality administrative, secretarial PA and client support to Partners, senior management and clients, ensuring an exceptional service is delivered at all times. The Role This is a varied and fast-paced role where you will be responsible for providing high-level personal assistant, ensuring the smooth coordination of day-to-day activities, projects and client communications. Key responsibilities will include: Providing high-level PA and administrative support to senior management Managing busy diaries, coordinating meetings and ensuring schedules run smoothly Arranging client meetings, travel, room bookings, refreshments and meeting logistics Acting as a key point of contact for internal and external client queries Supporting with pitches, presentations, events and client projects Liaising with internal departments including finance, marketing and wider business support teams Supporting billing, expenses, invoicing and financial administration Assisting with time recording, reporting and client billing processes Coordinating workflow across shared support teams to ensure deadlines are met Supporting document preparation, correspondence, file opening and general matter administration Maintaining accurate client records and updating internal systems Identifying process improvements and supporting continuous improvement across the team About You We are looking for a professional, polished and proactive individual who has previous experience in a PA, Legal PA Secretary, Executive Assistant within a professional services environment. You will be highly organised, confident managing multiple priorities, and comfortable working in a fast-paced environment where attention to detail and professionalism are key. The ideal candidate will have: Previous experience in a PA / Personal Assistant / Client Services support role Strong administrative and diary management experience Excellent communication skills, both written and verbal A highly organised and proactive approach Strong attention to detail and accuracy A client-focused and solutions-driven mindset The ability to manage multiple priorities and work to deadlines Strong Microsoft Office skills Experience using CRM / practice management systems Professional services or legal sector experience would be highly advantageous What s on Offer Salary of £33,000 12-month maternity cover contract Opportunity to join a highly regarded professional services business Varied, fast-paced and professional working environment Supportive and collaborative team culture Excellent exposure within a prestigious business Cheltenham based role If you are an experienced PA looking for a varied and rewarding opportunity within a professional environment, we would love to hear from you. COM
Job Title: Marketing Assistant (Maternity Cover) Location: Maidenhead (Hybrid) Salary: £28,000 - £30,000 (flexible for a strong candidate) Contract: Maternity Cover Working Hours: 9:00-5:00, Monday-Friday (30?minute lunch, flexible by arrangement) About the Role We're working with a well?established, market?leading consumer brand to recruit a Marketing Assistant to join their UK marketing team on a maternity cover basis. This is a broad, hands?on role covering product marketing, trade marketing and brand marketing , primarily B2B with some B2C activity. You'll be part of a small, collaborative team, working closely with a range of third?party agencies and suppliers to deliver impactful marketing activity across the UK and Republic of Ireland. Key Responsibilities Build awareness of the brand across the UK and Republic of Ireland Develop and maintain strong relationships with sales agents, distributors and other key stakeholders Support the creation and delivery of marketing plans, advertising, direct marketing and campaigns Manage new product launches, using the full marketing mix Work closely with external creative agencies on marketing materials Write, edit and proofread marketing copy for online and offline campaigns Produce creative content including video and other promotional assets Organise and attend events such as conferences, exhibitions and trade shows (occasional weekend work and travel required) Liaise with designers, printers and photographers, including organising photo shoots Coordinate the distribution of marketing materials Maintain and update customer databases Assist with managing the advertising and promotion (A&P) budget, including monthly monitoring and reconciliation Manage the lifecycle of product swatch books and collections from supplier through to retailer Conduct market research via customer surveys, questionnaires and focus groups Build effective relationships with internal teams and external partners About You Previous experience in a broad marketing role , ideally within a B2B or trade-focused environment Confident writing and reviewing marketing content for multiple channels Comfortable managing multiple projects and working with agencies and suppliers Organised, proactive and able to work independently within a small team Willing to travel occasionally and attend events where required Working Pattern & Benefits Hybrid working home working typically available on Mondays and Fridays (role?dependent) Early finish of 4:00pm on Fridays when workload allows Centrally located Maidenhead office Secure private parking available on site Holiday entitlement Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 13, 2026
Full time
Job Title: Marketing Assistant (Maternity Cover) Location: Maidenhead (Hybrid) Salary: £28,000 - £30,000 (flexible for a strong candidate) Contract: Maternity Cover Working Hours: 9:00-5:00, Monday-Friday (30?minute lunch, flexible by arrangement) About the Role We're working with a well?established, market?leading consumer brand to recruit a Marketing Assistant to join their UK marketing team on a maternity cover basis. This is a broad, hands?on role covering product marketing, trade marketing and brand marketing , primarily B2B with some B2C activity. You'll be part of a small, collaborative team, working closely with a range of third?party agencies and suppliers to deliver impactful marketing activity across the UK and Republic of Ireland. Key Responsibilities Build awareness of the brand across the UK and Republic of Ireland Develop and maintain strong relationships with sales agents, distributors and other key stakeholders Support the creation and delivery of marketing plans, advertising, direct marketing and campaigns Manage new product launches, using the full marketing mix Work closely with external creative agencies on marketing materials Write, edit and proofread marketing copy for online and offline campaigns Produce creative content including video and other promotional assets Organise and attend events such as conferences, exhibitions and trade shows (occasional weekend work and travel required) Liaise with designers, printers and photographers, including organising photo shoots Coordinate the distribution of marketing materials Maintain and update customer databases Assist with managing the advertising and promotion (A&P) budget, including monthly monitoring and reconciliation Manage the lifecycle of product swatch books and collections from supplier through to retailer Conduct market research via customer surveys, questionnaires and focus groups Build effective relationships with internal teams and external partners About You Previous experience in a broad marketing role , ideally within a B2B or trade-focused environment Confident writing and reviewing marketing content for multiple channels Comfortable managing multiple projects and working with agencies and suppliers Organised, proactive and able to work independently within a small team Willing to travel occasionally and attend events where required Working Pattern & Benefits Hybrid working home working typically available on Mondays and Fridays (role?dependent) Early finish of 4:00pm on Fridays when workload allows Centrally located Maidenhead office Secure private parking available on site Holiday entitlement Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Executive Assistant (Maternity Cover - Fixed Term Contract) Location: Temple, London Contract Length: 9 months Salary: 38,000 - 42,000 per annum Are you an experienced and highly organised Executive Assistant looking for an opportunity to support a distinguished team of legal professionals? Our client, a leading set of barristers' chambers based in the heart of Temple, is seeking a dedicated Executive Assistant to provide seamless administrative and organisational support during a maternity cover contract. This role offers a unique opportunity to contribute to the smooth running of one of London's most respected chambers, working closely with barristers, senior management, and professional staff. Why Join This Chambers? Be part of a prestigious legal environment specialising in commercial, public & regulatory, competition, sport, financial services, and employment law . Work in elegant surroundings just a short walk from Temple station, in the historic Inns of Court. Join a collaborative and professional team that values precision, discretion, and excellence. Gain exposure to the inner workings of a modern, high-performing chambers with a strong reputation across multiple practice areas. Key Responsibilities Barrister Administration Manage renewals of Practising Certificates and Professional Indemnity Insurance. Oversee the onboarding and departure of tenants and members. Coordinate in-house training programmes and ensure compliance with CPD requirements. Provide high-level support to the Head of Chambers and members, including diary and travel management. General Administration Support senior management by scheduling and coordinating internal meetings. Assist the Finance Manager with invoicing, expenses, and other finance-related administration. Provide day-to-day administrative support across chambers. Pupillage & Recruitment Support Assist with the coordination of pupillage applications, mini-pupillages, and university outreach events. Prepare induction materials and oversee logistics for pupillage-related activities. Marketing & Events Work with the Marketing Manager to deliver chambers' events and networking functions. Assist in preparing marketing materials and coordinating logistics for promotional initiatives. Chambers Support Oversee day-to-day chambers activities such as weekly tea, drinks, and special occasion arrangements. Maintain internal communications, including intranet updates and newsletters. What We're Looking For The successful candidate will bring: Previous experience in a professional services environment , ideally within legal, financial, or consultancy sectors. Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting. Excellent written communication and attention to detail. Proficiency in Microsoft Office (Word and Excel essential). Professionalism, discretion, and a strong commitment to confidentiality (including GDPR awareness). A confident and polished manner, with experience of diary management and liaising at senior levels. Contract & Benefits Hours: 9:00 am - 6:00 pm (1-hour lunch). Hybrid Working: 5 days in-office during probation (3 months), then 1 day per week from home. Leave: 22 days holiday + 8 bank holidays Benefits: Private Medical Insurance and pension scheme membership. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 06, 2025
Contractor
Executive Assistant (Maternity Cover - Fixed Term Contract) Location: Temple, London Contract Length: 9 months Salary: 38,000 - 42,000 per annum Are you an experienced and highly organised Executive Assistant looking for an opportunity to support a distinguished team of legal professionals? Our client, a leading set of barristers' chambers based in the heart of Temple, is seeking a dedicated Executive Assistant to provide seamless administrative and organisational support during a maternity cover contract. This role offers a unique opportunity to contribute to the smooth running of one of London's most respected chambers, working closely with barristers, senior management, and professional staff. Why Join This Chambers? Be part of a prestigious legal environment specialising in commercial, public & regulatory, competition, sport, financial services, and employment law . Work in elegant surroundings just a short walk from Temple station, in the historic Inns of Court. Join a collaborative and professional team that values precision, discretion, and excellence. Gain exposure to the inner workings of a modern, high-performing chambers with a strong reputation across multiple practice areas. Key Responsibilities Barrister Administration Manage renewals of Practising Certificates and Professional Indemnity Insurance. Oversee the onboarding and departure of tenants and members. Coordinate in-house training programmes and ensure compliance with CPD requirements. Provide high-level support to the Head of Chambers and members, including diary and travel management. General Administration Support senior management by scheduling and coordinating internal meetings. Assist the Finance Manager with invoicing, expenses, and other finance-related administration. Provide day-to-day administrative support across chambers. Pupillage & Recruitment Support Assist with the coordination of pupillage applications, mini-pupillages, and university outreach events. Prepare induction materials and oversee logistics for pupillage-related activities. Marketing & Events Work with the Marketing Manager to deliver chambers' events and networking functions. Assist in preparing marketing materials and coordinating logistics for promotional initiatives. Chambers Support Oversee day-to-day chambers activities such as weekly tea, drinks, and special occasion arrangements. Maintain internal communications, including intranet updates and newsletters. What We're Looking For The successful candidate will bring: Previous experience in a professional services environment , ideally within legal, financial, or consultancy sectors. Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting. Excellent written communication and attention to detail. Proficiency in Microsoft Office (Word and Excel essential). Professionalism, discretion, and a strong commitment to confidentiality (including GDPR awareness). A confident and polished manner, with experience of diary management and liaising at senior levels. Contract & Benefits Hours: 9:00 am - 6:00 pm (1-hour lunch). Hybrid Working: 5 days in-office during probation (3 months), then 1 day per week from home. Leave: 22 days holiday + 8 bank holidays Benefits: Private Medical Insurance and pension scheme membership. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
CITY & COUNTY HEALTHCARE GROUP LTD
Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Oct 01, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
CITY & COUNTY HEALTHCARE GROUP LTD
Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Oct 01, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
