Supply Chain & Operations Manager W.London Retail 60k West London - 4 days in office, Fridays WFH About the Company A fast-growing, internationally recognised brand with a strong presence across both luxury retail and high-street channels. Founded over two decades ago, the company has built a fantastic reputation and distributes globally. The Role We are seeking a hands-on, commercially minded Supply Chain & Operations Manager to lead our Operations function and ensure seamless execution across the entire order-to-delivery lifecycle. This is a high-impact, cross-functional role where you will take ownership of end-to-end operations, including fulfilment, warehousing, compliance and reporting. You will lead a team of Operations Executives to drive continuous improvement across processes and systems. This isn't a typical supply chain role. I'm not looking for a typical "Supply Chain Manager". You will be the key link between Retailers, Operations, Sales, E-commerce, Finance, and IT. Experience in fashion or beauty retail is a MUST HAVE. Key Responsibilities Leadership & Team Management Lead, develop, and support the Operations team Manage workloads, performance, and ongoing training Act as the primary escalation point for operational issues and projects Operations & Supply Chain Oversee end-to-end order fulfilment across B2B and Ecommerce channels Manage relationships with third-party warehouses and logistics partners Ensure accuracy and compliance across export documentation and processes Coordinate special B2B requirements such as kitting and reworks Process Improvement & Systems Identify opportunities to streamline and improve operational workflows Partner with senior stakeholders on systems and integration projects (e.g. EDI) Drive efficiency across fulfilment, stock management, and order accuracy Cross-Functional Collaboration Work closely with Sales, Ecommerce, Finance, and IT teams Support account reconciliation and resolve operational queries Collaborate on seasonal launches, campaigns, and key business initiatives Reporting & Insights Develop and enhance reporting on orders, stock, and invoicing Provide insights to support commercial decision-making Contribute to forecasting and S&OP processes About You Proven experience in a (Customer) Operations or Supply Chain management role with experience of end-to-end order fulfilment process. Previous leadership and team development capabilities Experience working with ERP systems (e.g. SAP Business Central) Working knowledge of EDI integrations with retailers BH35983
May 18, 2026
Full time
Supply Chain & Operations Manager W.London Retail 60k West London - 4 days in office, Fridays WFH About the Company A fast-growing, internationally recognised brand with a strong presence across both luxury retail and high-street channels. Founded over two decades ago, the company has built a fantastic reputation and distributes globally. The Role We are seeking a hands-on, commercially minded Supply Chain & Operations Manager to lead our Operations function and ensure seamless execution across the entire order-to-delivery lifecycle. This is a high-impact, cross-functional role where you will take ownership of end-to-end operations, including fulfilment, warehousing, compliance and reporting. You will lead a team of Operations Executives to drive continuous improvement across processes and systems. This isn't a typical supply chain role. I'm not looking for a typical "Supply Chain Manager". You will be the key link between Retailers, Operations, Sales, E-commerce, Finance, and IT. Experience in fashion or beauty retail is a MUST HAVE. Key Responsibilities Leadership & Team Management Lead, develop, and support the Operations team Manage workloads, performance, and ongoing training Act as the primary escalation point for operational issues and projects Operations & Supply Chain Oversee end-to-end order fulfilment across B2B and Ecommerce channels Manage relationships with third-party warehouses and logistics partners Ensure accuracy and compliance across export documentation and processes Coordinate special B2B requirements such as kitting and reworks Process Improvement & Systems Identify opportunities to streamline and improve operational workflows Partner with senior stakeholders on systems and integration projects (e.g. EDI) Drive efficiency across fulfilment, stock management, and order accuracy Cross-Functional Collaboration Work closely with Sales, Ecommerce, Finance, and IT teams Support account reconciliation and resolve operational queries Collaborate on seasonal launches, campaigns, and key business initiatives Reporting & Insights Develop and enhance reporting on orders, stock, and invoicing Provide insights to support commercial decision-making Contribute to forecasting and S&OP processes About You Proven experience in a (Customer) Operations or Supply Chain management role with experience of end-to-end order fulfilment process. Previous leadership and team development capabilities Experience working with ERP systems (e.g. SAP Business Central) Working knowledge of EDI integrations with retailers BH35983
Service Delivery / B2B / ITSM / Service Desk Role: Service Delivery Manager (B2B / ITSM / SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to 90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth. With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients. About the Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards. Key Responsibilities Rebuild and enhance the internal support function with a strong customer-first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives in collaboration with senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements Proven experience in Service Delivery Management, ready to step into a leadership role Strong background in B2B support environments or white-label platforms Demonstrated ability to improve and scale technical operations Strong analytical and problem-solving skills under pressure Confidence to challenge and influence stakeholders at all levels Excellent communication skills, translating technical concepts for non-technical audiences Flexibility to support on-call, weekend, or holiday operations as required
May 18, 2026
Full time
Service Delivery / B2B / ITSM / Service Desk Role: Service Delivery Manager (B2B / ITSM / SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to 90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth. With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients. About the Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards. Key Responsibilities Rebuild and enhance the internal support function with a strong customer-first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives in collaboration with senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements Proven experience in Service Delivery Management, ready to step into a leadership role Strong background in B2B support environments or white-label platforms Demonstrated ability to improve and scale technical operations Strong analytical and problem-solving skills under pressure Confidence to challenge and influence stakeholders at all levels Excellent communication skills, translating technical concepts for non-technical audiences Flexibility to support on-call, weekend, or holiday operations as required
We are now recruiting for an Italian & English-speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then up to 2 days a month following this. This is going to be a temporary position for the coming 3-months, to start asap and there's potential for the role to extend too. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone/email, including support for online orders and managing web order returns. The role is a permanent position, paying up to 27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon up to twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Italian and English language skills. Duties Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times. Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. Record all customer interactions ensuring that issues are resolved in a professional and timely manner. Monitor and process web order returns. Web order tracking. Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries Work with Sales Admin to ensure accuracy with web order processing. Interact and communicate with our supplier and vendor partners regarding customer activity/orders. Monthly report showing support statistics from Zendesk and general update on Support for EMEA region. Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements Italian and English language skills are a must-have. Previous use of a CRM or Orders system would be useful. The ability to be available and start a role immediately. Experience of a customer ticketing system would be a major advantage. Excellent communication skills (both written and verbal) including a warm telephone manner. Customer service experience is essential with a genuine interest in customer care. Excellent organizational skills with ability to multi-task and extremely detail oriented. Ability to resolve complaints and queries ensuring a high level of customer service. Able to follow direction and complete tasks independently. Proactive and highly motivated team player. Proficient in all Microsoft Office Packages. Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on (phone number removed) for more info. Apply now or get in touch to find out more! Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.
May 18, 2026
Contractor
We are now recruiting for an Italian & English-speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then up to 2 days a month following this. This is going to be a temporary position for the coming 3-months, to start asap and there's potential for the role to extend too. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone/email, including support for online orders and managing web order returns. The role is a permanent position, paying up to 27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon up to twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Italian and English language skills. Duties Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times. Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. Record all customer interactions ensuring that issues are resolved in a professional and timely manner. Monitor and process web order returns. Web order tracking. Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries Work with Sales Admin to ensure accuracy with web order processing. Interact and communicate with our supplier and vendor partners regarding customer activity/orders. Monthly report showing support statistics from Zendesk and general update on Support for EMEA region. Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements Italian and English language skills are a must-have. Previous use of a CRM or Orders system would be useful. The ability to be available and start a role immediately. Experience of a customer ticketing system would be a major advantage. Excellent communication skills (both written and verbal) including a warm telephone manner. Customer service experience is essential with a genuine interest in customer care. Excellent organizational skills with ability to multi-task and extremely detail oriented. Ability to resolve complaints and queries ensuring a high level of customer service. Able to follow direction and complete tasks independently. Proactive and highly motivated team player. Proficient in all Microsoft Office Packages. Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on (phone number removed) for more info. Apply now or get in touch to find out more! Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.
Store Manager Oxford Up to 38,000 Zachary Daniels is exclusively working with an exquisite Store in the heart of Oxford . This rare opportunity is one not to be missed, they are looking for a dynamic, client focused Store Manager to head up the stunning location where you will be at the sharp end of our client's retail portfolio. The ideal candidate will ideally have a strong fashion or accessory background, excellent commercial focus and is used to managing a larger team. Roles and Responsibilities as a Store Manager As the Store Manager of the high-profile flagship, you will be part of the senior area leadership team and will work on a series national and local events and meetings. You will nurture the client experience to the highest levels and work closely with the team to help drive sales, build lasting loyalty to the Brand. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Operationally, you will manage efficient back of house team and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Other Store Manager Duties Include: Collaborate with the marketing team to develop and implement marketing initiatives to drive traffic to the store and increase sales. Analyse sales data and market trends to identify opportunities for growth and improvement. Maintain a strong understanding of the retail fashion market, including trends, competitors, and customer preferences. For this exciting opportunity we are willing to offer a highly competitive salary as well as bonus and other key benefits. Proven experience in retail management We will consider applications from Area Managers or Regional Managers who want to focus on a single store opportunity Proven track record of achieving sales targets and managing a high-performing team. Strong leadership and management skills, with the ability to motivate and inspire others. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. Strong analytical and problem-solving skills, with the ability to analyze sales data and market trends to identify opportunities for growth and improvement. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH36158
May 18, 2026
Full time
Store Manager Oxford Up to 38,000 Zachary Daniels is exclusively working with an exquisite Store in the heart of Oxford . This rare opportunity is one not to be missed, they are looking for a dynamic, client focused Store Manager to head up the stunning location where you will be at the sharp end of our client's retail portfolio. The ideal candidate will ideally have a strong fashion or accessory background, excellent commercial focus and is used to managing a larger team. Roles and Responsibilities as a Store Manager As the Store Manager of the high-profile flagship, you will be part of the senior area leadership team and will work on a series national and local events and meetings. You will nurture the client experience to the highest levels and work closely with the team to help drive sales, build lasting loyalty to the Brand. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Operationally, you will manage efficient back of house team and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Other Store Manager Duties Include: Collaborate with the marketing team to develop and implement marketing initiatives to drive traffic to the store and increase sales. Analyse sales data and market trends to identify opportunities for growth and improvement. Maintain a strong understanding of the retail fashion market, including trends, competitors, and customer preferences. For this exciting opportunity we are willing to offer a highly competitive salary as well as bonus and other key benefits. Proven experience in retail management We will consider applications from Area Managers or Regional Managers who want to focus on a single store opportunity Proven track record of achieving sales targets and managing a high-performing team. Strong leadership and management skills, with the ability to motivate and inspire others. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. Strong analytical and problem-solving skills, with the ability to analyze sales data and market trends to identify opportunities for growth and improvement. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH36158
Amazon Account Manager (Ecommerce) Salary: Competitive Location: West Midlands (Hybrid options available dependent on business needs) Represented by: SFR Recruitment Solutions SFR Recruitment Solutions are working on behalf of an important and well-established client within the security and hardware sector to recruit an Amazon Account Manager. This is a fantastic opportunity to take full ownership of a key ecommerce channel, driving growth across Amazon s European marketplaces while working closely with internal stakeholders across sales, marketing, supply chain, and finance. The Role You will be responsible for the end-to-end commercial management of the Amazon platform, leading strategy, performance, and execution to maximise revenue, profitability, and brand presence. Key Responsibilities Develop and deliver a channel growth strategy aligned to wider business objectives Own sales targets, revenue forecasting, and P&L performance Manage Amazon Vendor Central operations, including forecasting, stock performance, and operational metrics Lead commercial discussions including cost, terms, and ongoing account development Optimise product listings: titles, descriptions, imagery, A+ content, and SEO Analyse data to improve search visibility, conversion rates, and overall performance Plan and execute major promotional events (Prime Day, Black Friday, etc.) Work closely with Marketing to deliver high-impact digital campaigns and advertising (AMS/AMC) Collaborate with Supply Chain and Demand Planning to ensure strong availability and forecasting accuracy Partner with Finance on pricing strategy, profitability, and reporting Deliver regular performance reporting, insights, and recommendations Monitor competitor activity, market trends, and category performance Skills & Experience Essential: Proven experience managing Amazon accounts (Vendor Central and/or Seller Central) Strong commercial mindset with experience managing targets and performance Excellent analytical ability with a data-driven approach Strong understanding of ecommerce, digital merchandising, and online marketing Confident communicator with strong stakeholder management skills Desirable: Experience within hardware, home improvement, consumer goods, or technical product sectors Knowledge of Amazon Advertising tools Exposure to international Amazon marketplaces Personal Attributes Results-driven with strong commercial focus Highly organised and capable of managing multiple priorities Proactive and solutions-oriented Collaborative and able to work cross-functionally Adaptable within a fast-paced environment Interested? For a confidential discussion, please contact: Matthew SFR Recruitment Solutions Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Specification Positions within: Door, window, Hardware, Ironmongery, Locks, Fenestration, Hinges, Architectural, Interior Products, Access Control, Fire, Security, Building Products, Fixing, Fasteners, Construction
May 18, 2026
Full time
Amazon Account Manager (Ecommerce) Salary: Competitive Location: West Midlands (Hybrid options available dependent on business needs) Represented by: SFR Recruitment Solutions SFR Recruitment Solutions are working on behalf of an important and well-established client within the security and hardware sector to recruit an Amazon Account Manager. This is a fantastic opportunity to take full ownership of a key ecommerce channel, driving growth across Amazon s European marketplaces while working closely with internal stakeholders across sales, marketing, supply chain, and finance. The Role You will be responsible for the end-to-end commercial management of the Amazon platform, leading strategy, performance, and execution to maximise revenue, profitability, and brand presence. Key Responsibilities Develop and deliver a channel growth strategy aligned to wider business objectives Own sales targets, revenue forecasting, and P&L performance Manage Amazon Vendor Central operations, including forecasting, stock performance, and operational metrics Lead commercial discussions including cost, terms, and ongoing account development Optimise product listings: titles, descriptions, imagery, A+ content, and SEO Analyse data to improve search visibility, conversion rates, and overall performance Plan and execute major promotional events (Prime Day, Black Friday, etc.) Work closely with Marketing to deliver high-impact digital campaigns and advertising (AMS/AMC) Collaborate with Supply Chain and Demand Planning to ensure strong availability and forecasting accuracy Partner with Finance on pricing strategy, profitability, and reporting Deliver regular performance reporting, insights, and recommendations Monitor competitor activity, market trends, and category performance Skills & Experience Essential: Proven experience managing Amazon accounts (Vendor Central and/or Seller Central) Strong commercial mindset with experience managing targets and performance Excellent analytical ability with a data-driven approach Strong understanding of ecommerce, digital merchandising, and online marketing Confident communicator with strong stakeholder management skills Desirable: Experience within hardware, home improvement, consumer goods, or technical product sectors Knowledge of Amazon Advertising tools Exposure to international Amazon marketplaces Personal Attributes Results-driven with strong commercial focus Highly organised and capable of managing multiple priorities Proactive and solutions-oriented Collaborative and able to work cross-functionally Adaptable within a fast-paced environment Interested? For a confidential discussion, please contact: Matthew SFR Recruitment Solutions Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Specification Positions within: Door, window, Hardware, Ironmongery, Locks, Fenestration, Hinges, Architectural, Interior Products, Access Control, Fire, Security, Building Products, Fixing, Fasteners, Construction
We are currently or an ERP System Manager to join our client, a builder's merchant ,based in B9. Essential Requirements for the ERP System Manager role : Proven experience using or managing Intact Xline (or Intact Vline) in a merchants, wholesale or distribution environment. Strong understanding of builders merchant operations including trade counter sales, stock management, purchasing and customer accounts. Ability to configure and troubleshoot Xline modules including Stock Control, POS, Purchase Ledger and Reporting. Confident working with non-technical users and translating operational needs into system solutions. Strong communication and interpersonal skills able to train and support staff at all levels. High level of attention to detail and a methodical approach to system administration. Ability to manage multiple priorities and work effectively under pressure, particularly at period-end. Desirable Requirements for the ERP System ERP role: Experience with Intact Xline optional modules particularly Mobile Warehouse, Cliqx ecommerce, Job Costing or Courier Integration. Understanding of NMBS or Toolbank product data structures and supplier EDI processes. Finance or accounts background with experience supporting a sales/purchase ledger function. Experience in a multi-branch or multi-site business environment. Familiarity with Making Tax Digital requirements and VAT reporting. Basic SQL or database skills advantageous but not essential. The ERP System Manager role is a permanent full-time, office based role.
May 18, 2026
Full time
We are currently or an ERP System Manager to join our client, a builder's merchant ,based in B9. Essential Requirements for the ERP System Manager role : Proven experience using or managing Intact Xline (or Intact Vline) in a merchants, wholesale or distribution environment. Strong understanding of builders merchant operations including trade counter sales, stock management, purchasing and customer accounts. Ability to configure and troubleshoot Xline modules including Stock Control, POS, Purchase Ledger and Reporting. Confident working with non-technical users and translating operational needs into system solutions. Strong communication and interpersonal skills able to train and support staff at all levels. High level of attention to detail and a methodical approach to system administration. Ability to manage multiple priorities and work effectively under pressure, particularly at period-end. Desirable Requirements for the ERP System ERP role: Experience with Intact Xline optional modules particularly Mobile Warehouse, Cliqx ecommerce, Job Costing or Courier Integration. Understanding of NMBS or Toolbank product data structures and supplier EDI processes. Finance or accounts background with experience supporting a sales/purchase ledger function. Experience in a multi-branch or multi-site business environment. Familiarity with Making Tax Digital requirements and VAT reporting. Basic SQL or database skills advantageous but not essential. The ERP System Manager role is a permanent full-time, office based role.
Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 18, 2026
Full time
Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Role: eCommerce & Customer Experience Manager Sector: Beauty Industry Location: Stoke-on-Trent - Hybrid working Type: Permanent Salary: 35,000 to 42,000 Sellick Partnership is currently recruiting for an eCommerce & Customer Experience Manager to join one of our clients based in Stoke-on-Trent. This is a key role within a growing consumer-focused business, where the successful candidate will take ownership of the customer journey across both digital and retail touchpoints. Alongside managing customer engagement and support functions, the role will play a significant part in shaping and improving the company's eCommerce experience, including reviewing platforms, systems, and digital processes to enhance the overall customer journey. Key responsibilities of the eCommerce & Customer Experience Manager: Lead and develop the customer support function, ensuring high-quality, on-brand communication across email, live chat, social media, and customer channels. Analyse customer feedback, behavioural trends, and performance data to identify opportunities for service and journey improvements. Work closely with internal stakeholders to improve the end-to-end online customer experience, particularly across eCommerce platforms and digital journeys. Review existing systems, website functionality, and customer processes to identify areas for improvement and increased engagement. Support wider digital and eCommerce projects, helping drive enhancements to website usability, customer interaction, and online conversion. Ensure a seamless customer experience across online, retail, and social channels. Build customer loyalty and retention strategies, helping strengthen brand engagement and long-term customer relationships. Collaborate cross-functionally with marketing, operations, product, and eCommerce teams to improve the overall customer proposition. Required experience of the eCommerce & Customer Experience Manager: 2-5+ years' experience within customer experience, eCommerce, digital customer journey, or related roles. Previous experience within beauty, luxury, fashion, or other consumer-led environments would be advantageous. Strong understanding of eCommerce platforms, online customer journeys, and digital customer engagement. Experience identifying and implementing improvements to websites, customer systems, or digital processes. Comfortable working with CRM systems, Excel, customer insight tools, and performance reporting. Experience leading, mentoring, or developing teams. Strong communication skills with the ability to maintain and evolve brand tone of voice across customer interactions. Commercial awareness with a proactive, solutions-focused approach to customer experience improvement. How to apply for the eCommerce & Customer Experience Manager role: Please get in touch with Jack Rouse in the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 18, 2026
Full time
Role: eCommerce & Customer Experience Manager Sector: Beauty Industry Location: Stoke-on-Trent - Hybrid working Type: Permanent Salary: 35,000 to 42,000 Sellick Partnership is currently recruiting for an eCommerce & Customer Experience Manager to join one of our clients based in Stoke-on-Trent. This is a key role within a growing consumer-focused business, where the successful candidate will take ownership of the customer journey across both digital and retail touchpoints. Alongside managing customer engagement and support functions, the role will play a significant part in shaping and improving the company's eCommerce experience, including reviewing platforms, systems, and digital processes to enhance the overall customer journey. Key responsibilities of the eCommerce & Customer Experience Manager: Lead and develop the customer support function, ensuring high-quality, on-brand communication across email, live chat, social media, and customer channels. Analyse customer feedback, behavioural trends, and performance data to identify opportunities for service and journey improvements. Work closely with internal stakeholders to improve the end-to-end online customer experience, particularly across eCommerce platforms and digital journeys. Review existing systems, website functionality, and customer processes to identify areas for improvement and increased engagement. Support wider digital and eCommerce projects, helping drive enhancements to website usability, customer interaction, and online conversion. Ensure a seamless customer experience across online, retail, and social channels. Build customer loyalty and retention strategies, helping strengthen brand engagement and long-term customer relationships. Collaborate cross-functionally with marketing, operations, product, and eCommerce teams to improve the overall customer proposition. Required experience of the eCommerce & Customer Experience Manager: 2-5+ years' experience within customer experience, eCommerce, digital customer journey, or related roles. Previous experience within beauty, luxury, fashion, or other consumer-led environments would be advantageous. Strong understanding of eCommerce platforms, online customer journeys, and digital customer engagement. Experience identifying and implementing improvements to websites, customer systems, or digital processes. Comfortable working with CRM systems, Excel, customer insight tools, and performance reporting. Experience leading, mentoring, or developing teams. Strong communication skills with the ability to maintain and evolve brand tone of voice across customer interactions. Commercial awareness with a proactive, solutions-focused approach to customer experience improvement. How to apply for the eCommerce & Customer Experience Manager role: Please get in touch with Jack Rouse in the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment Are you commercially driven, highly organised, and motivated by building customer relationships and generating new business opportunities Our client is looking for a proactive and customer-focused Freight Forwarding Sales Manager to join their Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Support the preparation and presentation of competitive multimodal pricing solutions. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Previous experience within freight forwarding, logistics, supply chain, or internal sales roles. Strong understanding of multimodal freight services including air, sea, and road freight. Experience managing sales pipelines, quotations, and CRM systems. Excellent communication and relationship-building skills. Strong commercial awareness and customer-focused approach. Ability to work collaboratively across sales, operations, and customer service teams. Good organisational skills with the ability to manage multiple priorities. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. If you are interested and believe you have the appropriate skills and experience, our client would love to hear from you. Please apply today. Please note that this vacancy may close early if they receive a high volume of applications. They encourage interested applicants to submit their application promptly to avoid disappointment. Benefits: 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years' service and 27 days after four years' service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. Click apply and you will be taken to our client's career page to complete your application.
May 17, 2026
Full time
Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment Are you commercially driven, highly organised, and motivated by building customer relationships and generating new business opportunities Our client is looking for a proactive and customer-focused Freight Forwarding Sales Manager to join their Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Support the preparation and presentation of competitive multimodal pricing solutions. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Previous experience within freight forwarding, logistics, supply chain, or internal sales roles. Strong understanding of multimodal freight services including air, sea, and road freight. Experience managing sales pipelines, quotations, and CRM systems. Excellent communication and relationship-building skills. Strong commercial awareness and customer-focused approach. Ability to work collaboratively across sales, operations, and customer service teams. Good organisational skills with the ability to manage multiple priorities. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. If you are interested and believe you have the appropriate skills and experience, our client would love to hear from you. Please apply today. Please note that this vacancy may close early if they receive a high volume of applications. They encourage interested applicants to submit their application promptly to avoid disappointment. Benefits: 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years' service and 27 days after four years' service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. Click apply and you will be taken to our client's career page to complete your application.
R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment. Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department. Monday to Friday, 8:30am 4:30pm working hours based just outside of Thetford. The Company This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion over recent years, they are now focused on evolving internal processes and enhancing operational efficiency across the customer service function. The environment is collaborative, fast-moving and people-focused, making this an excellent opportunity for someone who enjoys leading from the front while positively influencing change. Benefits 5% completion bonus upon successful completion of the contract and achievement of KPIs Access to discounted gym memberships Monthly team lunches Summer and Christmas company events Cycle to work scheme Ongoing training and professional development opportunities Leadership development support The Day to Day Leading, coaching and developing an established customer service team. Driving a positive, customer-first culture across all customer touchpoints. Acting as the escalation point for more complex customer queries and complaints. Supporting and mentoring team members through day-to-day operational challenges. Managing team performance, engagement and development planning. Overseeing inbound customer communication channels and offline workflows. Managing resource planning, rotas and workload allocation to ensure service levels are maintained. Producing reporting and insights around team performance and customer experience trends. Identifying opportunities for operational improvement and more efficient ways of working. Collaborating with wider departments including operations, marketing, warehouse and ecommerce. Supporting recruitment, onboarding and training activity within the team. Remaining hands-on where required across customer service activity during busy periods. You Will Have / Be Previous experience leading or managing a customer service or customer care team. Strong people management and coaching capability. A confident and approachable communication style. Comfortable managing performance and team development. Highly organised with the ability to manage multiple priorities simultaneously. Proactive, solutions-focused and adaptable within a changing environment. Creative in approach, with the confidence to bring ideas and improvements forward. Honest, collaborative and highly professional in your approach. Able to build strong relationships across departments and with stakeholders at all levels. How to Apply To hear more details about this opportunity, please email your CV to Ruth Harding Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
May 17, 2026
Contractor
R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment. Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department. Monday to Friday, 8:30am 4:30pm working hours based just outside of Thetford. The Company This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion over recent years, they are now focused on evolving internal processes and enhancing operational efficiency across the customer service function. The environment is collaborative, fast-moving and people-focused, making this an excellent opportunity for someone who enjoys leading from the front while positively influencing change. Benefits 5% completion bonus upon successful completion of the contract and achievement of KPIs Access to discounted gym memberships Monthly team lunches Summer and Christmas company events Cycle to work scheme Ongoing training and professional development opportunities Leadership development support The Day to Day Leading, coaching and developing an established customer service team. Driving a positive, customer-first culture across all customer touchpoints. Acting as the escalation point for more complex customer queries and complaints. Supporting and mentoring team members through day-to-day operational challenges. Managing team performance, engagement and development planning. Overseeing inbound customer communication channels and offline workflows. Managing resource planning, rotas and workload allocation to ensure service levels are maintained. Producing reporting and insights around team performance and customer experience trends. Identifying opportunities for operational improvement and more efficient ways of working. Collaborating with wider departments including operations, marketing, warehouse and ecommerce. Supporting recruitment, onboarding and training activity within the team. Remaining hands-on where required across customer service activity during busy periods. You Will Have / Be Previous experience leading or managing a customer service or customer care team. Strong people management and coaching capability. A confident and approachable communication style. Comfortable managing performance and team development. Highly organised with the ability to manage multiple priorities simultaneously. Proactive, solutions-focused and adaptable within a changing environment. Creative in approach, with the confidence to bring ideas and improvements forward. Honest, collaborative and highly professional in your approach. Able to build strong relationships across departments and with stakeholders at all levels. How to Apply To hear more details about this opportunity, please email your CV to Ruth Harding Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
Luxury Consumer business - Senior Commercial Finance Business Partner - £75,000 - £80,000 Your new company This iconic brand is a proven dynamic and established company with a strong profile in the market with growth predicted and impressive backing from its parent entity. This position will be central to their plans. Your new role There is a hybrid nature to the role, with the opportunity to work at a high level with strong commercial opportunity and also see your value-add in a hands-on and tangible reporting capacity. You will be reporting to an experienced and impressive Finance leader, with good exposure to senior leadership and stakeholders. You will work in relation to a charismatic and visionary CFO, who has an ambitious hope for this hire, eager to develop this position as the company embarks on new projects. You will have a significant voice within the finance team and have ample opportunity to build rapport with the sales team and strong relationships with the operations and marketing teams also. What you'll need to succeed You will need to be a fully qualified accountant (ACA/ACCA/CIMA) with commercial experience within eCommerce or a product related business and have a strong understanding of the challenges currently facing the retail industry. You will be an influential advisor who can develop and implement commercial strategic plans. What you'll get in return The opportunity to drive business improvement will allow you to progress your career as a commercial finance professional. A highly competitive salary is on offer, as well as a healthy bonus package as part of a growing business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 17, 2026
Full time
Luxury Consumer business - Senior Commercial Finance Business Partner - £75,000 - £80,000 Your new company This iconic brand is a proven dynamic and established company with a strong profile in the market with growth predicted and impressive backing from its parent entity. This position will be central to their plans. Your new role There is a hybrid nature to the role, with the opportunity to work at a high level with strong commercial opportunity and also see your value-add in a hands-on and tangible reporting capacity. You will be reporting to an experienced and impressive Finance leader, with good exposure to senior leadership and stakeholders. You will work in relation to a charismatic and visionary CFO, who has an ambitious hope for this hire, eager to develop this position as the company embarks on new projects. You will have a significant voice within the finance team and have ample opportunity to build rapport with the sales team and strong relationships with the operations and marketing teams also. What you'll need to succeed You will need to be a fully qualified accountant (ACA/ACCA/CIMA) with commercial experience within eCommerce or a product related business and have a strong understanding of the challenges currently facing the retail industry. You will be an influential advisor who can develop and implement commercial strategic plans. What you'll get in return The opportunity to drive business improvement will allow you to progress your career as a commercial finance professional. A highly competitive salary is on offer, as well as a healthy bonus package as part of a growing business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Major Recruitment North West Perms
Blackpool, Lancashire
Business Operations Manager Blackpool c£36,000 Office Based A growing business in Blackpool is looking for a Business Operations Manager to join its team in a varied, fast-paced role supporting operational performance, pricing coordination and process improvement across the business. This is a hands-on position where you'll work across multiple departments to help improve efficiencies, maintain accurate operational and pricing information, support reporting and ensure processes run smoothly day to day. The role would suit someone highly organised, commercially aware and confident managing multiple priorities, systems and stakeholders within a busy environment. Key Responsibilities Managing operational, supplier and pricing information Supporting reporting, analysis and commercial decision-making Improving processes and identifying efficiencies Monitoring data accuracy and workflow performance Coordinating activity across multiple teams Supporting and developing a small team Assisting with wider operational and business improvement projects About You Experience within operations, commercial support, business support or similar Strong organisational and problem-solving skills Commercial awareness and attention to detail Confident working with systems, reporting and data Strong communication and stakeholder management skills Leadership or team coordination experience beneficial Backgrounds could include operations, commercial support, pricing, supply chain, ecommerce, retail, travel or service environments. What's on Offer Salary circa £36,000 Flexible start/finish times 25 days holiday + bank holidays Pension scheme Health & wellbeing support Training and development opportunities Free parking A great opportunity for someone looking for a broad operational role with real variety and visibility across the business.
May 15, 2026
Full time
Business Operations Manager Blackpool c£36,000 Office Based A growing business in Blackpool is looking for a Business Operations Manager to join its team in a varied, fast-paced role supporting operational performance, pricing coordination and process improvement across the business. This is a hands-on position where you'll work across multiple departments to help improve efficiencies, maintain accurate operational and pricing information, support reporting and ensure processes run smoothly day to day. The role would suit someone highly organised, commercially aware and confident managing multiple priorities, systems and stakeholders within a busy environment. Key Responsibilities Managing operational, supplier and pricing information Supporting reporting, analysis and commercial decision-making Improving processes and identifying efficiencies Monitoring data accuracy and workflow performance Coordinating activity across multiple teams Supporting and developing a small team Assisting with wider operational and business improvement projects About You Experience within operations, commercial support, business support or similar Strong organisational and problem-solving skills Commercial awareness and attention to detail Confident working with systems, reporting and data Strong communication and stakeholder management skills Leadership or team coordination experience beneficial Backgrounds could include operations, commercial support, pricing, supply chain, ecommerce, retail, travel or service environments. What's on Offer Salary circa £36,000 Flexible start/finish times 25 days holiday + bank holidays Pension scheme Health & wellbeing support Training and development opportunities Free parking A great opportunity for someone looking for a broad operational role with real variety and visibility across the business.
Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world's most precious wildlife. By 2030, our goal is to contribute £2 million to conservation. As our next Customer Experience Lead, you will join a team that leads with kindness, dreams big and takes action together. You will be helping to scale a creative, purpose-led brand while shaping the impact we make in the world. Salary: £60k + 10% performance bonus ️ Reporting to: Head of eCommerce Location: London ️ Hybrid: 3 days per week in Potters Bar Employment type: Full Time Why this role matters Elizabeth Scarlett is built on joy, care, and thoughtfulness and our Customer Experience must live up to that promise at every touchpoint. This role is your chance to: Own and shape the end-to-end customer experience, from first purchase through to delivery, aftercare and customer service Turn Customer Experience into a competitive advantage, helping transform first-time customers into loyal advocates Work cross-functionally to influence how our products, systems and customer operations evolve as we scale, playing a pivotal role in protecting what makes Elizabeth Scarlett special What You'll Be Responsible For 1. Own the End-to-End Customer Experience Be the Product Owner for all customer purchase journey, from onsite consideration order placed fulfilment delivery aftercare Own the customer-facing fulfilment experience, including delivery timelines & expectations, order tracking and comms, also managing communications around failed deliveries, delays, and exceptions Ensure every customer touchpoint feels clear, thoughtful, and on-brand Act as the internal voice of the customer, advocating for their experience Partner with Operations & Logistics to reduce delivery-related contacts and issues, ensuring SLAs meet customer expectations 2. Customer Support & Service Excellence Own the overall Customer Support strategy and outcomes, setting the service vision, standards, and success metrics for a consistently on-brand customer experience. Line management of the Customer Service Team responsible for day-to-day execution. Partner closely with the Customer Service Team to: Develop and evolve service playbooks for all standard scenarios (delivery delays, product quality issues, returns and exchanges, personalisation requests). Improve macros, workflows, and AI guidance to increase quality, consistency, and deflection. Use customer service data and insight to identify recurring experience and operational issues, and drive root-cause resolution with eCommerce, Product, and Operations. Own readiness for peak trading periods, ensuring resourcing plans, escalation paths, and proactive customer communications are in place. 3. Improve the Self-Serve Experience Own all customer-facing help content, including FAQs, Help centre articles and Order, delivery, and returns information. Ensure content is clear, up to date, and genuinely helpful while being aligned to brand tone and real customer questions Use ticket data to continuously improve self-serve and deflect unnecessary contact 4. Turn CX Into a Growth & Retention Lever Identify repeat friction points and fix root causes across product, Website UX, Fulfilment & Policies Partner with eCommerce, Product, and CRM to reduce contact rate per order, returns and exchanges while improving repeat purchase and NPS Feed CX insight directly into CRM flows, onsite messaging, and product decisions 5. CX Metrics, Insight & Reporting Own CX KPIs including: CSAT / NPS, First response & resolution times, Contact rate per order, Cost per Contact, Returns reasons and trends Build insights reporting that surfaces themes and causes, not just volumes. Who we are looking for Mindset Analytical and data-driven, but with strong creative judgment Curious and proactive in identifying growth opportunities Entrepreneurial - thrives in autonomy and takes ownership for outcomes Must-have skills Deep experience within the Shopify ecosytem Experience building and executing Customer Experience tools and systems Ability to directly communicate with customers Nice-to-have skills Experience with Gorgias, Loop Returns and similar Experience managing customer communications when issues arise Experience 3 years building Customer Experience Ideally within a fast-growing DTC brand Culture fit Kind, collaborative and uplifting Entrepreneurial and action-oriented Excited to join a brand with purpose - blending creativity, commerciality, and conservation What we offer Salary and bonus £60k + 10% performance bonus Flexibility and time Hybrid working (3 days in-office) 24 days holiday plus bank holidays Personal development Annual L&D budget (3% of salary) Annual summer retreat (e.g. 42 Acres in Somerset) Team perks £500 ES products per year plus 60% team discount 25% friends and family discount code Impact and ownership A pivotal role within our D2C Growth Team to drive revenue globally Direct contribution to our £2M conservation mission Our hiring process Virtual Values / Mission Stage (Phone call), with People Manager Virtual Role Skills Stage with Hiring Manager, with Head of eCommerce Virtual Task presentation In person Culture interview with team members + a catch up with our CEO Ready to join a purpose-driven brand and help us scale joy and conservation impact? Apply now and bring your talent to Elizabeth Scarlett.
May 15, 2026
Full time
Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world's most precious wildlife. By 2030, our goal is to contribute £2 million to conservation. As our next Customer Experience Lead, you will join a team that leads with kindness, dreams big and takes action together. You will be helping to scale a creative, purpose-led brand while shaping the impact we make in the world. Salary: £60k + 10% performance bonus ️ Reporting to: Head of eCommerce Location: London ️ Hybrid: 3 days per week in Potters Bar Employment type: Full Time Why this role matters Elizabeth Scarlett is built on joy, care, and thoughtfulness and our Customer Experience must live up to that promise at every touchpoint. This role is your chance to: Own and shape the end-to-end customer experience, from first purchase through to delivery, aftercare and customer service Turn Customer Experience into a competitive advantage, helping transform first-time customers into loyal advocates Work cross-functionally to influence how our products, systems and customer operations evolve as we scale, playing a pivotal role in protecting what makes Elizabeth Scarlett special What You'll Be Responsible For 1. Own the End-to-End Customer Experience Be the Product Owner for all customer purchase journey, from onsite consideration order placed fulfilment delivery aftercare Own the customer-facing fulfilment experience, including delivery timelines & expectations, order tracking and comms, also managing communications around failed deliveries, delays, and exceptions Ensure every customer touchpoint feels clear, thoughtful, and on-brand Act as the internal voice of the customer, advocating for their experience Partner with Operations & Logistics to reduce delivery-related contacts and issues, ensuring SLAs meet customer expectations 2. Customer Support & Service Excellence Own the overall Customer Support strategy and outcomes, setting the service vision, standards, and success metrics for a consistently on-brand customer experience. Line management of the Customer Service Team responsible for day-to-day execution. Partner closely with the Customer Service Team to: Develop and evolve service playbooks for all standard scenarios (delivery delays, product quality issues, returns and exchanges, personalisation requests). Improve macros, workflows, and AI guidance to increase quality, consistency, and deflection. Use customer service data and insight to identify recurring experience and operational issues, and drive root-cause resolution with eCommerce, Product, and Operations. Own readiness for peak trading periods, ensuring resourcing plans, escalation paths, and proactive customer communications are in place. 3. Improve the Self-Serve Experience Own all customer-facing help content, including FAQs, Help centre articles and Order, delivery, and returns information. Ensure content is clear, up to date, and genuinely helpful while being aligned to brand tone and real customer questions Use ticket data to continuously improve self-serve and deflect unnecessary contact 4. Turn CX Into a Growth & Retention Lever Identify repeat friction points and fix root causes across product, Website UX, Fulfilment & Policies Partner with eCommerce, Product, and CRM to reduce contact rate per order, returns and exchanges while improving repeat purchase and NPS Feed CX insight directly into CRM flows, onsite messaging, and product decisions 5. CX Metrics, Insight & Reporting Own CX KPIs including: CSAT / NPS, First response & resolution times, Contact rate per order, Cost per Contact, Returns reasons and trends Build insights reporting that surfaces themes and causes, not just volumes. Who we are looking for Mindset Analytical and data-driven, but with strong creative judgment Curious and proactive in identifying growth opportunities Entrepreneurial - thrives in autonomy and takes ownership for outcomes Must-have skills Deep experience within the Shopify ecosytem Experience building and executing Customer Experience tools and systems Ability to directly communicate with customers Nice-to-have skills Experience with Gorgias, Loop Returns and similar Experience managing customer communications when issues arise Experience 3 years building Customer Experience Ideally within a fast-growing DTC brand Culture fit Kind, collaborative and uplifting Entrepreneurial and action-oriented Excited to join a brand with purpose - blending creativity, commerciality, and conservation What we offer Salary and bonus £60k + 10% performance bonus Flexibility and time Hybrid working (3 days in-office) 24 days holiday plus bank holidays Personal development Annual L&D budget (3% of salary) Annual summer retreat (e.g. 42 Acres in Somerset) Team perks £500 ES products per year plus 60% team discount 25% friends and family discount code Impact and ownership A pivotal role within our D2C Growth Team to drive revenue globally Direct contribution to our £2M conservation mission Our hiring process Virtual Values / Mission Stage (Phone call), with People Manager Virtual Role Skills Stage with Hiring Manager, with Head of eCommerce Virtual Task presentation In person Culture interview with team members + a catch up with our CEO Ready to join a purpose-driven brand and help us scale joy and conservation impact? Apply now and bring your talent to Elizabeth Scarlett.
Store Manager East London up to 40,000 Zachary Daniels is exclusively working with an exquisite Store in the heart of East London. This rare opportunity is one not to be missed, they are looking for a dynamic, client focused Store Manager to head up the stunning location where you will be at the sharp end of our client's retail portfolio. The ideal candidate will ideally have a strong fashion or accessory background, excellent commercial focus and is used to managing a larger team. Roles and Responsibilities as a Store Manager As the Store Manager of the high-profile flagship, you will be part of the senior area leadership team and will work on a series national and local events and meetings. You will nurture the client experience to the highest levels and work closely with the team to help drive sales, build lasting loyalty to the Brand. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Operationally, you will manage efficient back of house team and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Other Store Manager Duties Include: Collaborate with the marketing team to develop and implement marketing initiatives to drive traffic to the store and increase sales. Analyse sales data and market trends to identify opportunities for growth and improvement. Maintain a strong understanding of the retail fashion market, including trends, competitors, and customer preferences. For this exciting opportunity we are willing to offer a highly competitive salary as well as bonus and other key benefits. Proven experience in retail management We will consider applications from Area Managers or Regional Managers who want to focus on a single store opportunity Proven track record of achieving sales targets and managing a high-performing team. Strong leadership and management skills, with the ability to motivate and inspire others. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. Strong analytical and problem-solving skills, with the ability to analyze sales data and market trends to identify opportunities for growth and improvement. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH36100
May 15, 2026
Full time
Store Manager East London up to 40,000 Zachary Daniels is exclusively working with an exquisite Store in the heart of East London. This rare opportunity is one not to be missed, they are looking for a dynamic, client focused Store Manager to head up the stunning location where you will be at the sharp end of our client's retail portfolio. The ideal candidate will ideally have a strong fashion or accessory background, excellent commercial focus and is used to managing a larger team. Roles and Responsibilities as a Store Manager As the Store Manager of the high-profile flagship, you will be part of the senior area leadership team and will work on a series national and local events and meetings. You will nurture the client experience to the highest levels and work closely with the team to help drive sales, build lasting loyalty to the Brand. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Operationally, you will manage efficient back of house team and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Other Store Manager Duties Include: Collaborate with the marketing team to develop and implement marketing initiatives to drive traffic to the store and increase sales. Analyse sales data and market trends to identify opportunities for growth and improvement. Maintain a strong understanding of the retail fashion market, including trends, competitors, and customer preferences. For this exciting opportunity we are willing to offer a highly competitive salary as well as bonus and other key benefits. Proven experience in retail management We will consider applications from Area Managers or Regional Managers who want to focus on a single store opportunity Proven track record of achieving sales targets and managing a high-performing team. Strong leadership and management skills, with the ability to motivate and inspire others. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. Strong analytical and problem-solving skills, with the ability to analyze sales data and market trends to identify opportunities for growth and improvement. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH36100
Business Operations Manager Ecommerce General Manager Focus Chorley Lancashire office based£50,000 to £70,000 per yearFull time Do you have experience across both ecommerce and operations ? We are recruiting on behalf of a growing business within the sports and leisure sector looking for a commercially minded and hands on operator to help run and scale the business. This role would suit someone from an Ecommerce Manager background or someone who has previously run their own business or side hustle within a DTC ecommerce brand . You will become the operational backbone of the company, overseeing day to day business activity while driving ecommerce performance and growth. Working closely with the founder, this is a rare opportunity to take real ownership within a profitable and growing brand with strong foundations and significant growth potential. The role: This position is closer to an Ecommerce Manager and General Manager combined than a traditional operations role. The focus is mainly ecommerce trading, growth and commercial performance, alongside some operational and admin responsibilities. Key responsibilities: Manage and optimise the Shopify storeDrive ecommerce growth and trading performanceIdentify opportunities across marketing, partnerships and retailOversee fulfilment, suppliers and day to day operationsSupport team coordination and business organisationHandle invoices and operational admin About you: You will likely come from a sports, fitness, apparel or lifestyle DTC brand and be comfortable working in a small, fast moving business. You are hands on, commercially aware and proactive, with the ability to spot opportunities and take ownership. This role is best suited to someone entrepreneurial rather than highly corporate. Requirements: Strong Shopify experienceExperience with ecommerce systems and toolsBackground in DTC ecommerceMinimum 5 years relevant experienceAbility to commute or relocate to Chorley Benefits: Company pensionEmployee discount This is a high impact opportunity to help shape and scale a growing brand while working directly with the founder. BH36106
May 15, 2026
Full time
Business Operations Manager Ecommerce General Manager Focus Chorley Lancashire office based£50,000 to £70,000 per yearFull time Do you have experience across both ecommerce and operations ? We are recruiting on behalf of a growing business within the sports and leisure sector looking for a commercially minded and hands on operator to help run and scale the business. This role would suit someone from an Ecommerce Manager background or someone who has previously run their own business or side hustle within a DTC ecommerce brand . You will become the operational backbone of the company, overseeing day to day business activity while driving ecommerce performance and growth. Working closely with the founder, this is a rare opportunity to take real ownership within a profitable and growing brand with strong foundations and significant growth potential. The role: This position is closer to an Ecommerce Manager and General Manager combined than a traditional operations role. The focus is mainly ecommerce trading, growth and commercial performance, alongside some operational and admin responsibilities. Key responsibilities: Manage and optimise the Shopify storeDrive ecommerce growth and trading performanceIdentify opportunities across marketing, partnerships and retailOversee fulfilment, suppliers and day to day operationsSupport team coordination and business organisationHandle invoices and operational admin About you: You will likely come from a sports, fitness, apparel or lifestyle DTC brand and be comfortable working in a small, fast moving business. You are hands on, commercially aware and proactive, with the ability to spot opportunities and take ownership. This role is best suited to someone entrepreneurial rather than highly corporate. Requirements: Strong Shopify experienceExperience with ecommerce systems and toolsBackground in DTC ecommerceMinimum 5 years relevant experienceAbility to commute or relocate to Chorley Benefits: Company pensionEmployee discount This is a high impact opportunity to help shape and scale a growing brand while working directly with the founder. BH36106
Global Ecommerce Trading Manager Luxury Retail Omnichannel Trading Global Ecommerce Growth A rare opportunity has arisen for a commercially driven and digitally focused Global Ecommerce Trading Manager to join one of Britain's most iconic luxury brands. This is a pivotal role sitting at the heart of the commercial function, responsible for driving global ecommerce performance across DTC and supporting the growth of key ecommerce wholesale partners internationally. Reporting directly into the Chief Commercial Officer, you'll own trading performance, online commercial strategy and omnichannel optimisation across a premium luxury environment. You'll be the commercial lead for ecommerce - balancing revenue growth, conversion optimisation and customer experience - while acting as the bridge between Commercial, Digital Marketing, CRM, Retail and Wholesale teams. If you thrive in a fast-paced trading environment, love data-driven decision making and understand how to elevate luxury brands online, this could be the perfect next move. What you'll be doing: Owning global ecommerce trading performance, revenue delivery and commercial KPIs Driving conversion, AOV and onsite trading optimisation strategies Leading the global ecommerce trading calendar aligned to launches and campaigns Partnering closely with Digital Marketing and CRM teams to maximise traffic, retention and customer lifetime value Supporting wholesale ecommerce partners with performance insights, digital best practice and online activation strategies Developing omnichannel initiatives including clienteling, click & collect and connected retail experiences Working cross-functionally with Retail, Finance, Marketing and Commercial Operations to drive profitable growth Ensuring a premium online customer journey and luxury brand consistency across all digital touchpoints Delivering weekly and monthly performance reporting with actionable commercial insights What we're looking for: Proven ecommerce trading experience (ideally) within luxury, retail, premium fashion, watches, jewellery or lifestyle sectors Strong commercial trading mindset with ownership of revenue and performance KPIs Experience driving CRO, AOV and onsite merchandising optimisation Deep understanding of omnichannel retail and connected customer journeys Strong stakeholder management skills across Digital, CRM, Retail and Wholesale functions Analytical, commercially astute and highly performance-driven Experience working with international ecommerce partners would be highly advantageous Passion for premium customer experience and luxury brand storytelling Why join? This is an opportunity to join a globally recognised British luxury brand at a hugely exciting stage of growth and transformation. You'll have genuine ownership, visibility and influence across the business, helping shape the future of ecommerce and omnichannel strategy on a global scale. BBBH36194
May 15, 2026
Full time
Global Ecommerce Trading Manager Luxury Retail Omnichannel Trading Global Ecommerce Growth A rare opportunity has arisen for a commercially driven and digitally focused Global Ecommerce Trading Manager to join one of Britain's most iconic luxury brands. This is a pivotal role sitting at the heart of the commercial function, responsible for driving global ecommerce performance across DTC and supporting the growth of key ecommerce wholesale partners internationally. Reporting directly into the Chief Commercial Officer, you'll own trading performance, online commercial strategy and omnichannel optimisation across a premium luxury environment. You'll be the commercial lead for ecommerce - balancing revenue growth, conversion optimisation and customer experience - while acting as the bridge between Commercial, Digital Marketing, CRM, Retail and Wholesale teams. If you thrive in a fast-paced trading environment, love data-driven decision making and understand how to elevate luxury brands online, this could be the perfect next move. What you'll be doing: Owning global ecommerce trading performance, revenue delivery and commercial KPIs Driving conversion, AOV and onsite trading optimisation strategies Leading the global ecommerce trading calendar aligned to launches and campaigns Partnering closely with Digital Marketing and CRM teams to maximise traffic, retention and customer lifetime value Supporting wholesale ecommerce partners with performance insights, digital best practice and online activation strategies Developing omnichannel initiatives including clienteling, click & collect and connected retail experiences Working cross-functionally with Retail, Finance, Marketing and Commercial Operations to drive profitable growth Ensuring a premium online customer journey and luxury brand consistency across all digital touchpoints Delivering weekly and monthly performance reporting with actionable commercial insights What we're looking for: Proven ecommerce trading experience (ideally) within luxury, retail, premium fashion, watches, jewellery or lifestyle sectors Strong commercial trading mindset with ownership of revenue and performance KPIs Experience driving CRO, AOV and onsite merchandising optimisation Deep understanding of omnichannel retail and connected customer journeys Strong stakeholder management skills across Digital, CRM, Retail and Wholesale functions Analytical, commercially astute and highly performance-driven Experience working with international ecommerce partners would be highly advantageous Passion for premium customer experience and luxury brand storytelling Why join? This is an opportunity to join a globally recognised British luxury brand at a hugely exciting stage of growth and transformation. You'll have genuine ownership, visibility and influence across the business, helping shape the future of ecommerce and omnichannel strategy on a global scale. BBBH36194
Financial Controller up to £55K - Tamworth Your new company I'm excited to represent a fast-paced licensed pop culture business operating across e-commerce, marketplaces, retail and wholesale channels.Working with some of the world's biggest entertainment brands and manage a large multi-channel operation across platforms including Shopify, Amazon and major retail partners.As the business continues to grow, they are now looking for a hands-on Financial Controller to strengthen the finance function and take ownership of operational finance, reporting and financial control processes. Your new role This is a key role within the finance team, you will be responsible for ensuring accurate financial reporting, strong financial controls and reliable operational finance processes across the business.The role will involve taking ownership of management accounts, VAT reporting, income reconciliations, royalty reporting support and finance process improvements within a fast-moving ecommerce and retail environment.You will work closely with the Head of Finance and wider leadership team to support the continued growth and operational stability of the business.Are you someone who is commercially minded, detail-focused and operationally strong?This role would suit a proactive person who enjoys taking ownership, enjoys autonomy and improving processes and helping bring structure and control to a growing business environment. Key Responsibilities You will: Prepare monthly management accounts and supporting analysis Maintain accurate VAT accounting and reporting processesManage and reconcile high-volume income data across multiple sales channelsSupport quarterly royalty reporting and related financial analysisOversee balance sheet reconciliations and month-end processesMonitor cash flow and assist with forecastingImprove finance systems, controls and reporting accuracySupport audit preparation and statutory reporting requirementsWork closely with operational teams to improve financial visibility and controlsAssist with budgeting and financial planning processesSupport the development and management of the finance teamIdentify process improvement opportunities across finance operations What you'll need to succeed Fully qualified accountant (ACCA, CIMA or ACA)Previous experience within a Financial Controller, Senior Finance Manager or similar roleStrong management accounts experienceExcellent reconciliation and analytical skillsExperience managing large volumes of financial dataStrong understanding of VAT and financial controlsConfident working within fast-paced commercial environmentsStrong Excel and finance systems experienceOrganised, hands-on and commercially awareAble to manage priorities and work under pressureDesirable Experience E-commerce, retail or marketplace finance experience Experience with Amazon, Shopify or multi-channel retail environments Royalty accounting or licensing industry experience Experience improving finance processes and systems What you'll get in return 20 days annual leave plus bank holidays Bonus Career progression plus other benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 14, 2026
Full time
Financial Controller up to £55K - Tamworth Your new company I'm excited to represent a fast-paced licensed pop culture business operating across e-commerce, marketplaces, retail and wholesale channels.Working with some of the world's biggest entertainment brands and manage a large multi-channel operation across platforms including Shopify, Amazon and major retail partners.As the business continues to grow, they are now looking for a hands-on Financial Controller to strengthen the finance function and take ownership of operational finance, reporting and financial control processes. Your new role This is a key role within the finance team, you will be responsible for ensuring accurate financial reporting, strong financial controls and reliable operational finance processes across the business.The role will involve taking ownership of management accounts, VAT reporting, income reconciliations, royalty reporting support and finance process improvements within a fast-moving ecommerce and retail environment.You will work closely with the Head of Finance and wider leadership team to support the continued growth and operational stability of the business.Are you someone who is commercially minded, detail-focused and operationally strong?This role would suit a proactive person who enjoys taking ownership, enjoys autonomy and improving processes and helping bring structure and control to a growing business environment. Key Responsibilities You will: Prepare monthly management accounts and supporting analysis Maintain accurate VAT accounting and reporting processesManage and reconcile high-volume income data across multiple sales channelsSupport quarterly royalty reporting and related financial analysisOversee balance sheet reconciliations and month-end processesMonitor cash flow and assist with forecastingImprove finance systems, controls and reporting accuracySupport audit preparation and statutory reporting requirementsWork closely with operational teams to improve financial visibility and controlsAssist with budgeting and financial planning processesSupport the development and management of the finance teamIdentify process improvement opportunities across finance operations What you'll need to succeed Fully qualified accountant (ACCA, CIMA or ACA)Previous experience within a Financial Controller, Senior Finance Manager or similar roleStrong management accounts experienceExcellent reconciliation and analytical skillsExperience managing large volumes of financial dataStrong understanding of VAT and financial controlsConfident working within fast-paced commercial environmentsStrong Excel and finance systems experienceOrganised, hands-on and commercially awareAble to manage priorities and work under pressureDesirable Experience E-commerce, retail or marketplace finance experience Experience with Amazon, Shopify or multi-channel retail environments Royalty accounting or licensing industry experience Experience improving finance processes and systems What you'll get in return 20 days annual leave plus bank holidays Bonus Career progression plus other benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
SEO & Generative Discovery Manager - Fast-growing UK-based fashion retailer Salary - Upto 45k + Benefits Location - Peterborough Zachary Daniels are partnered with a fast-growing UK-based fashion retailer operating across both ecommerce and physical retail, with a strong multi-brand portfolio and an expanding international presence. The business has built a reputation for serving an underserved fashion audience with trend-led, accessible collections and a highly engaged customer base. Over the past few years, the company has experienced significant growth across revenue, ecommerce and market share, consistently outperforming wider retail trends. Recent industry reports have highlighted the brand as one of the fastest-growing fashion retailers in the UK, driven by strong digital performance, customer loyalty and continued expansion into new categories and acquisitions. The Role: This is an opportunity to shape the future of SEO, combining technical expertise, content strategy, digital PR and AI innovation to increase organic traffic, revenue and brand visibility at scale. The SEO & Generative Discovery Manager will play a critical role in ensuring the brand remains visible wherever customers search, browse, ask and discover. Key Responsibilities: Drive organic traffic growth, revenue performance and share of search in line with business forecasts and commercial objectives Lead the SEO and organic discovery strategy across traditional search engines, AI-powered search experiences and emerging LLM ecosystems Develop and implement on-site SEO, off-site SEO and Generative Engine Optimisation (GEO) strategies to maximise visibility across AI overviews, conversational search and generative discovery platforms Identify opportunities to improve brand and product visibility across search engines, AI assistants, shopping ecosystems and evolving discovery surfaces Own optimisation strategies across categories, sub-categories and seasonal campaigns aligned to trading priorities and customer demand trends Conduct keyword research, competitor analysis, search intent mapping and opportunity gap analysis to support organic growth strategy Create scalable content strategies including evergreen content, editorial features, FAQs, expert-led articles and AI-friendly content formats designed for search rankings and AI citation Partner with PR and content teams to deliver authority-building campaigns, digital PR activity, backlink acquisition and brand mention growth Drive experimentation across AI tools, automation and emerging technologies to improve efficiency, uncover insights and scale organic opportunities Monitor and improve technical SEO performance through regular audits covering crawlability, indexing, structured data, Core Web Vitals, internal linking, XML sitemaps, robots directives and site architecture Work closely with development and product teams to prioritise technical SEO improvements and resolve performance issues Own reporting across SEO performance, AI visibility, experimentation outcomes and innovation roadmaps, providing actionable insight to stakeholders Stay informed on industry developments across SEO, AI search, search engine algorithms and generative discovery trends About You: Proven experience within SEO, organic growth or search strategy roles, either in-house or business side Strong knowledge of technical SEO, content optimisation and off-site SEO best practices Experience building strategies that drive measurable traffic growth and commercial performance Passion for emerging search behaviours, AI-powered discovery, LLM optimisation and Generative Engine Optimisation (GEO) Experience using AI and automation tools to improve workflows, content scaling and performance analysis Strong analytical mindset with the ability to interpret data and turn insight into action Confidence reporting on KPIs including rankings, traffic, revenue, share of search and visibility metrics Advanced experience using tools including Google Search Console, GA4, Screaming Frog, SEMrush and similar SEO platforms Understanding of HTML, CSS and JavaScript and their impact on search performance Why Apply: Join a high-growth fashion and ecommerce business that continues to outperform wider retail trends Opportunity to shape the future of SEO, AI search visibility and Generative Engine Optimisation (GEO) within a digitally ambitious organisation Work across multiple well-established fashion and lifestyle brands with large-scale ecommerce operations Play a key role in driving organic revenue growth, brand visibility and innovation across emerging search platforms Be at the forefront of AI-powered discovery, conversational search and LLM optimisation strategies Collaborate with experienced teams across ecommerce, digital marketing, content, PR, development and trading BBBH36191
May 14, 2026
Full time
SEO & Generative Discovery Manager - Fast-growing UK-based fashion retailer Salary - Upto 45k + Benefits Location - Peterborough Zachary Daniels are partnered with a fast-growing UK-based fashion retailer operating across both ecommerce and physical retail, with a strong multi-brand portfolio and an expanding international presence. The business has built a reputation for serving an underserved fashion audience with trend-led, accessible collections and a highly engaged customer base. Over the past few years, the company has experienced significant growth across revenue, ecommerce and market share, consistently outperforming wider retail trends. Recent industry reports have highlighted the brand as one of the fastest-growing fashion retailers in the UK, driven by strong digital performance, customer loyalty and continued expansion into new categories and acquisitions. The Role: This is an opportunity to shape the future of SEO, combining technical expertise, content strategy, digital PR and AI innovation to increase organic traffic, revenue and brand visibility at scale. The SEO & Generative Discovery Manager will play a critical role in ensuring the brand remains visible wherever customers search, browse, ask and discover. Key Responsibilities: Drive organic traffic growth, revenue performance and share of search in line with business forecasts and commercial objectives Lead the SEO and organic discovery strategy across traditional search engines, AI-powered search experiences and emerging LLM ecosystems Develop and implement on-site SEO, off-site SEO and Generative Engine Optimisation (GEO) strategies to maximise visibility across AI overviews, conversational search and generative discovery platforms Identify opportunities to improve brand and product visibility across search engines, AI assistants, shopping ecosystems and evolving discovery surfaces Own optimisation strategies across categories, sub-categories and seasonal campaigns aligned to trading priorities and customer demand trends Conduct keyword research, competitor analysis, search intent mapping and opportunity gap analysis to support organic growth strategy Create scalable content strategies including evergreen content, editorial features, FAQs, expert-led articles and AI-friendly content formats designed for search rankings and AI citation Partner with PR and content teams to deliver authority-building campaigns, digital PR activity, backlink acquisition and brand mention growth Drive experimentation across AI tools, automation and emerging technologies to improve efficiency, uncover insights and scale organic opportunities Monitor and improve technical SEO performance through regular audits covering crawlability, indexing, structured data, Core Web Vitals, internal linking, XML sitemaps, robots directives and site architecture Work closely with development and product teams to prioritise technical SEO improvements and resolve performance issues Own reporting across SEO performance, AI visibility, experimentation outcomes and innovation roadmaps, providing actionable insight to stakeholders Stay informed on industry developments across SEO, AI search, search engine algorithms and generative discovery trends About You: Proven experience within SEO, organic growth or search strategy roles, either in-house or business side Strong knowledge of technical SEO, content optimisation and off-site SEO best practices Experience building strategies that drive measurable traffic growth and commercial performance Passion for emerging search behaviours, AI-powered discovery, LLM optimisation and Generative Engine Optimisation (GEO) Experience using AI and automation tools to improve workflows, content scaling and performance analysis Strong analytical mindset with the ability to interpret data and turn insight into action Confidence reporting on KPIs including rankings, traffic, revenue, share of search and visibility metrics Advanced experience using tools including Google Search Console, GA4, Screaming Frog, SEMrush and similar SEO platforms Understanding of HTML, CSS and JavaScript and their impact on search performance Why Apply: Join a high-growth fashion and ecommerce business that continues to outperform wider retail trends Opportunity to shape the future of SEO, AI search visibility and Generative Engine Optimisation (GEO) within a digitally ambitious organisation Work across multiple well-established fashion and lifestyle brands with large-scale ecommerce operations Play a key role in driving organic revenue growth, brand visibility and innovation across emerging search platforms Be at the forefront of AI-powered discovery, conversational search and LLM optimisation strategies Collaborate with experienced teams across ecommerce, digital marketing, content, PR, development and trading BBBH36191
Senior Trading Manager - Fast-growing UK-based fashion retailer Salary - Upto 60k + Benefits Location - Peterborough Zachary Daniels are partnered with a fast-growing UK-based fashion retailer operating across both ecommerce and physical retail, with a strong multi-brand portfolio and an expanding international presence. The business has built a reputation for serving an underserved fashion audience with trend-led, accessible collections and a highly engaged customer base. Over the past few years, the company has experienced significant growth across revenue, ecommerce and market share, consistently outperforming wider retail trends. Recent industry reports have highlighted the brand as one of the fastest-growing fashion retailers in the UK, driven by strong digital performance, customer loyalty and continued expansion into new categories and acquisitions. The Role: Our client is looking for a commercially focused Senior Trading Manager to lead trading performance across key product categories and digital channels. This role will play a critical part in driving sales, profitability and customer engagement through strategic trading decisions, stock optimisation and promotional planning. The Senior Trading Manager will work cross-functionally with Buying, Merchandising and Marketing teams to maximise commercial performance and deliver sustainable growth. Key Responsibilities: Lead and deliver the overall ecommerce trading strategy to maximise online sales, revenue growth and margin performance Analyse sales data, customer behaviour and market trends to drive informed commercial decisions Monitor and optimise product performance across categories to improve conversion, profitability and customer demand fulfilment Manage stock levels and inventory performance to balance availability while reducing markdown and overstock risk Plan and execute promotional campaigns, seasonal trading activity and revenue-driving initiatives Collaborate closely with Buying, Merchandising and Marketing teams to align trading strategies and commercial priorities Identify opportunities for growth across ecommerce channels, customer segments and product categories Drive continuous improvement across trading operations, reporting and performance optimisation Lead, coach and develop a high-performing ecommerce trading team Set clear KPIs, performance targets and operational objectives across the trading function Foster a commercially driven, collaborative and performance-focused culture within the team Support ongoing digital growth initiatives and contribute to the wider ecommerce strategy. About You: Proven experience in ecommerce trading, digital trading or commercial trading leadership roles Strong background in sales forecasting, trading analysis and data-led decision making Excellent understanding of ecommerce performance drivers including website sales, conversion optimisation and customer journey performance Experience managing stock planning, inventory optimisation and multi-channel retail operations Strong leadership experience with the ability to coach, motivate and develop teams Commercially focused mindset with the ability to balance sales growth and profitability Experience using ecommerce, trading and inventory planning tools Strong communication and stakeholder management skills with experience working cross-functionally Why Apply: Join a rapidly growing ecommerce and retail business with strong investment in digital growth and commercial innovation Opportunity to lead trading strategy within a high-volume online retail environment Play a key role in driving revenue growth, profitability and customer engagement across multiple product categories Work closely with senior leadership and influence key commercial decisions across the business Be part of a fast-paced, data-driven culture where trading performance and innovation are highly valued Collaborate cross-functionally with Buying, Merchandising, Marketing and Ecommerce teams Lead and develop a high-performing team with clear progression and leadership opportunities BBBH36192
May 14, 2026
Full time
Senior Trading Manager - Fast-growing UK-based fashion retailer Salary - Upto 60k + Benefits Location - Peterborough Zachary Daniels are partnered with a fast-growing UK-based fashion retailer operating across both ecommerce and physical retail, with a strong multi-brand portfolio and an expanding international presence. The business has built a reputation for serving an underserved fashion audience with trend-led, accessible collections and a highly engaged customer base. Over the past few years, the company has experienced significant growth across revenue, ecommerce and market share, consistently outperforming wider retail trends. Recent industry reports have highlighted the brand as one of the fastest-growing fashion retailers in the UK, driven by strong digital performance, customer loyalty and continued expansion into new categories and acquisitions. The Role: Our client is looking for a commercially focused Senior Trading Manager to lead trading performance across key product categories and digital channels. This role will play a critical part in driving sales, profitability and customer engagement through strategic trading decisions, stock optimisation and promotional planning. The Senior Trading Manager will work cross-functionally with Buying, Merchandising and Marketing teams to maximise commercial performance and deliver sustainable growth. Key Responsibilities: Lead and deliver the overall ecommerce trading strategy to maximise online sales, revenue growth and margin performance Analyse sales data, customer behaviour and market trends to drive informed commercial decisions Monitor and optimise product performance across categories to improve conversion, profitability and customer demand fulfilment Manage stock levels and inventory performance to balance availability while reducing markdown and overstock risk Plan and execute promotional campaigns, seasonal trading activity and revenue-driving initiatives Collaborate closely with Buying, Merchandising and Marketing teams to align trading strategies and commercial priorities Identify opportunities for growth across ecommerce channels, customer segments and product categories Drive continuous improvement across trading operations, reporting and performance optimisation Lead, coach and develop a high-performing ecommerce trading team Set clear KPIs, performance targets and operational objectives across the trading function Foster a commercially driven, collaborative and performance-focused culture within the team Support ongoing digital growth initiatives and contribute to the wider ecommerce strategy. About You: Proven experience in ecommerce trading, digital trading or commercial trading leadership roles Strong background in sales forecasting, trading analysis and data-led decision making Excellent understanding of ecommerce performance drivers including website sales, conversion optimisation and customer journey performance Experience managing stock planning, inventory optimisation and multi-channel retail operations Strong leadership experience with the ability to coach, motivate and develop teams Commercially focused mindset with the ability to balance sales growth and profitability Experience using ecommerce, trading and inventory planning tools Strong communication and stakeholder management skills with experience working cross-functionally Why Apply: Join a rapidly growing ecommerce and retail business with strong investment in digital growth and commercial innovation Opportunity to lead trading strategy within a high-volume online retail environment Play a key role in driving revenue growth, profitability and customer engagement across multiple product categories Work closely with senior leadership and influence key commercial decisions across the business Be part of a fast-paced, data-driven culture where trading performance and innovation are highly valued Collaborate cross-functionally with Buying, Merchandising, Marketing and Ecommerce teams Lead and develop a high-performing team with clear progression and leadership opportunities BBBH36192
Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
May 14, 2026
Full time
Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
