Site Service Technician West Midlands Up to 45k + car Responsible for the efficient maintenance and servicing of UV Disinfection Systems on site in the Severn Trent Water network. Key Accountabilities: Tasks and responsibilities: The key objectives of the appointment are:- To undertake planned & reactive calibrations, servicing, maintenance and repairs on UV Disinfection Systems to the company's high standard. To undertake fault finding tasks and rectify in a responsive efficient manner. To undertake and provide a service on the Company's emergency/out of hours "Call Out Rota" for our Client in the Severn Trent area. Provide good liaison / communication and provide positive feedback between site and office staff. To record all data from site, which is relevant on-site report forms along with photographic evidence. Be a responsible representative at site assuring all works is carried out to a high standard in a safe manner promoting good customer relations. Assist the UV Team Leader & Site Services Co-Ordinator in the planning of works under the UV Contract for upcoming activities, ensuring that materials and equipment are optimised for upcoming scopes of work. Lead excellent working practices, including: Health, safety & environmental compliance. Data protection & information security. Customer focus. Team Behaviour. Housekeeping. Continuous improvement. Compliance with the Company's Business Quality Management System. To assume other responsibilities as required and work with colleagues to further the good performance of the Company. To always abide by the Company's Culture and Values. Maintain a 'site diary' detailing activities and key events during the course of your activities. Share the diary with your work planner / manager as required. Where testing is required, accurately record on relevant documentation. Ensure that the site, equipment and vehicles are exceptionally clean, maintained and orderly. In particular, ensure that test equipment, tools, apparatus and cabling do not present a hazard. Where applicable, barrier-off areas and ensure that only authorised and competent persons are present within the work area. Demonstrate strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and personnel. Work hard and diligently to provide exceptional customer service. Essential skills At least 3 years of relevant/similar site work experience within a customer-based or customer focused environment. Experience on UV Reactors & Disinfection systems, relatable experience can be considered. Electrical / Commissioning background preferred, with demonstrable fault diagnosis and repair capability. Good IT skills. Knowledge of the Water Industry. Solid report writing skills. Health and Safety awareness. Qualifications Apprenticeship served in a relevant Electrical / Mechanical / Instrumentation discipline (Electrical preferred). City & Guilds NVQ Level 3 in relevant discipline. Certificate of Testing & Inspection 18th Edition (or working towards). ECS Card (Gold) or equivalent.
Jun 12, 2026
Full time
Site Service Technician West Midlands Up to 45k + car Responsible for the efficient maintenance and servicing of UV Disinfection Systems on site in the Severn Trent Water network. Key Accountabilities: Tasks and responsibilities: The key objectives of the appointment are:- To undertake planned & reactive calibrations, servicing, maintenance and repairs on UV Disinfection Systems to the company's high standard. To undertake fault finding tasks and rectify in a responsive efficient manner. To undertake and provide a service on the Company's emergency/out of hours "Call Out Rota" for our Client in the Severn Trent area. Provide good liaison / communication and provide positive feedback between site and office staff. To record all data from site, which is relevant on-site report forms along with photographic evidence. Be a responsible representative at site assuring all works is carried out to a high standard in a safe manner promoting good customer relations. Assist the UV Team Leader & Site Services Co-Ordinator in the planning of works under the UV Contract for upcoming activities, ensuring that materials and equipment are optimised for upcoming scopes of work. Lead excellent working practices, including: Health, safety & environmental compliance. Data protection & information security. Customer focus. Team Behaviour. Housekeeping. Continuous improvement. Compliance with the Company's Business Quality Management System. To assume other responsibilities as required and work with colleagues to further the good performance of the Company. To always abide by the Company's Culture and Values. Maintain a 'site diary' detailing activities and key events during the course of your activities. Share the diary with your work planner / manager as required. Where testing is required, accurately record on relevant documentation. Ensure that the site, equipment and vehicles are exceptionally clean, maintained and orderly. In particular, ensure that test equipment, tools, apparatus and cabling do not present a hazard. Where applicable, barrier-off areas and ensure that only authorised and competent persons are present within the work area. Demonstrate strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and personnel. Work hard and diligently to provide exceptional customer service. Essential skills At least 3 years of relevant/similar site work experience within a customer-based or customer focused environment. Experience on UV Reactors & Disinfection systems, relatable experience can be considered. Electrical / Commissioning background preferred, with demonstrable fault diagnosis and repair capability. Good IT skills. Knowledge of the Water Industry. Solid report writing skills. Health and Safety awareness. Qualifications Apprenticeship served in a relevant Electrical / Mechanical / Instrumentation discipline (Electrical preferred). City & Guilds NVQ Level 3 in relevant discipline. Certificate of Testing & Inspection 18th Edition (or working towards). ECS Card (Gold) or equivalent.
REPAIRS SCHEDULER/ PLANNER ROLE SE London Hybrid Working - 1 day a week from home Exciting opportunity to join a large Property Services Contractor Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. Key responsibilities: Managing operatives diaries Liaising with tenants and operatives to arrange repairs Planning repairs works for pre and post inspection, reactive, voids and emergency repairs Prioritising emergency works Booking appointments and allocating works to the available operatives, and following works from start through to completion Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work Ensure all relevant data is up-dated on a timely basis Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered. Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed. Ensure requirements of Health and Safety legislation are followed and undertake Health and Safety training as required. Key skills and experience Experience of working in a customer service environment Experience in a Housing environment Experience in a repairs & maintenance environment Makes decisions based on set standards and procedures Consistently maintains high level of performance. Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control. Resilient in difficult or stressful situations Able to empathise with customers Able to produce clear and concise correspondence. Accurate IT skills (Microsoft Word) 35hour week If you have the relevant experience and are available straight away please apply with your most recent CV
Jun 12, 2026
Contractor
REPAIRS SCHEDULER/ PLANNER ROLE SE London Hybrid Working - 1 day a week from home Exciting opportunity to join a large Property Services Contractor Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. Key responsibilities: Managing operatives diaries Liaising with tenants and operatives to arrange repairs Planning repairs works for pre and post inspection, reactive, voids and emergency repairs Prioritising emergency works Booking appointments and allocating works to the available operatives, and following works from start through to completion Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work Ensure all relevant data is up-dated on a timely basis Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered. Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed. Ensure requirements of Health and Safety legislation are followed and undertake Health and Safety training as required. Key skills and experience Experience of working in a customer service environment Experience in a Housing environment Experience in a repairs & maintenance environment Makes decisions based on set standards and procedures Consistently maintains high level of performance. Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control. Resilient in difficult or stressful situations Able to empathise with customers Able to produce clear and concise correspondence. Accurate IT skills (Microsoft Word) 35hour week If you have the relevant experience and are available straight away please apply with your most recent CV
Technical Planner - Repairs & Maintenance £30,000 - £40,000 Kings Lynn (Office Based) Gap Construction are recruiting on behalf of a growing property maintenance and construction business delivering repairs, voids, and planned maintenance works for housing associations and local authority clients. Working across reactive maintenance and larger multi trade projects, the company has built a strong reput click apply for full job details
Jun 12, 2026
Full time
Technical Planner - Repairs & Maintenance £30,000 - £40,000 Kings Lynn (Office Based) Gap Construction are recruiting on behalf of a growing property maintenance and construction business delivering repairs, voids, and planned maintenance works for housing associations and local authority clients. Working across reactive maintenance and larger multi trade projects, the company has built a strong reput click apply for full job details
Repairs Planner Location: Lambeth, London Rate: £17.84 per hour (Umbrella PAYE) Hours: 40 hours per week Contract: Temporary to Permanent Our client, a leading contractor delivering repairs and maintenance services within the social housing sector, is seeking an experienced Repairs Planner to join their team based in Lambeth. This is a busy and fast-paced role requiring excellent organisational skills, strong customer service experience, and the ability to effectively schedule and coordinate repair works for a team of operatives. Key Responsibilities Scheduling and planning repair and maintenance appointments for operatives. Managing and optimising diaries to ensure efficient delivery of repair works. Liaising with tenants, operatives, subcontractors, and internal departments. Monitoring the progress of jobs and rearranging appointments where necessary. Updating and maintaining accurate records on internal systems. Handling inbound and outbound calls relating to repairs and maintenance requests. Ensuring service levels and performance targets are met. Providing excellent customer service at all times. Requirements Previous experience working as a Repairs Planner, Scheduler, Works Planner, or similar role. Experience within social housing, housing repairs, property maintenance, or a similar environment is highly desirable. Strong administrative and organisational skills. Excellent communication and customer service abilities. Experience using scheduling or workforce management systems. Ability to work effectively under pressure and manage a high volume of tasks. What Our Client Offers £17.84 per hour (Umbrella PAYE). Full-time position, 40 hours per week. Opportunity to secure a permanent position following a successful temporary period. Stable, long-term work with an established social housing contractor. Supportive team environment and ongoing development opportunities. If you have experience coordinating repairs and maintenance works and are looking for your next opportunity within the social housing sector, please apply with your latest CV.
Jun 11, 2026
Full time
Repairs Planner Location: Lambeth, London Rate: £17.84 per hour (Umbrella PAYE) Hours: 40 hours per week Contract: Temporary to Permanent Our client, a leading contractor delivering repairs and maintenance services within the social housing sector, is seeking an experienced Repairs Planner to join their team based in Lambeth. This is a busy and fast-paced role requiring excellent organisational skills, strong customer service experience, and the ability to effectively schedule and coordinate repair works for a team of operatives. Key Responsibilities Scheduling and planning repair and maintenance appointments for operatives. Managing and optimising diaries to ensure efficient delivery of repair works. Liaising with tenants, operatives, subcontractors, and internal departments. Monitoring the progress of jobs and rearranging appointments where necessary. Updating and maintaining accurate records on internal systems. Handling inbound and outbound calls relating to repairs and maintenance requests. Ensuring service levels and performance targets are met. Providing excellent customer service at all times. Requirements Previous experience working as a Repairs Planner, Scheduler, Works Planner, or similar role. Experience within social housing, housing repairs, property maintenance, or a similar environment is highly desirable. Strong administrative and organisational skills. Excellent communication and customer service abilities. Experience using scheduling or workforce management systems. Ability to work effectively under pressure and manage a high volume of tasks. What Our Client Offers £17.84 per hour (Umbrella PAYE). Full-time position, 40 hours per week. Opportunity to secure a permanent position following a successful temporary period. Stable, long-term work with an established social housing contractor. Supportive team environment and ongoing development opportunities. If you have experience coordinating repairs and maintenance works and are looking for your next opportunity within the social housing sector, please apply with your latest CV.
Senior Planner - Social Housing Repairs & Maintenance Based in Kingston Full-Time, Temporary position 3-6 months Hourly Rate: 14.50- 16.30 an hour We are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Kingston. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online now or call Meg on (phone number removed)!
Jun 11, 2026
Seasonal
Senior Planner - Social Housing Repairs & Maintenance Based in Kingston Full-Time, Temporary position 3-6 months Hourly Rate: 14.50- 16.30 an hour We are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Kingston. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online now or call Meg on (phone number removed)!
Electrical Assembler Test Engineer Days 37 hours per week + OT 33 Days Holidays + Exc Benefits Leading specialist manufacturer with global presence Our client, based in Oldham, has a reputation for innovation and they consistently lead in their chosen industry sector. They have enjoyed continued growth in both the domestic and export markets and have a strong order book and an exciting future. Due to continued growth we are looking to recruit an experienced Electrical Assembler & Test Engineer to join their team. The role is primarily focused on electrical and functional testing, fault diagnosis, and regulatory compliance with assembly and production support activities undertaken where required. Key duties include; To carry out the electrical assembly of parts, sub- assemblies and products in line with the requirements of engineering drawings. To prepare products for testing, including powering up products and carrying out pre- test safety checks. Undertake electrical panel wiring and control system assembly in accordance with engineering drawings and wiring schedules Carry out mechanical assembly, sub-assemblies and complete units where required Support production builds to ensure products are completed on time, to specification, and to quality standards To follow Company Quality Control procedures i.e. ISO(Apply online only) To test products in line with Company procedures To maintain production in line with the production plan and instructions from the departmental supervisor/planner to ensure that other production departments are supplied with products and parts to maintain their own plan. To carry out, where appropriate, repairs and maintenance to plant and equipment Occasional site work To be considered for this position the successful candidate must have; Proven experience in electrical testing and fault-finding of electromechanical equipment Electrical panel wiring and control system experience Ability to read and interpret electrical schematics, wiring diagrams, and engineering drawings Strong understanding of electrical safety and compliance requirements Experience working within a structured production or test environment Ability to work independently and as part of a team with a high level of attention to detail Strong problem-solving and diagnostic skills 18thEdition Absolutely an advantage! Hours of work are 37 per week, Monday to Friday or there is an option to work a 9 day fortnight giving you every other Friday off. you are seeking a new opportunity with an established growing company please send your CV to Chris Chambury at The Recruitment Fix.
Jun 11, 2026
Full time
Electrical Assembler Test Engineer Days 37 hours per week + OT 33 Days Holidays + Exc Benefits Leading specialist manufacturer with global presence Our client, based in Oldham, has a reputation for innovation and they consistently lead in their chosen industry sector. They have enjoyed continued growth in both the domestic and export markets and have a strong order book and an exciting future. Due to continued growth we are looking to recruit an experienced Electrical Assembler & Test Engineer to join their team. The role is primarily focused on electrical and functional testing, fault diagnosis, and regulatory compliance with assembly and production support activities undertaken where required. Key duties include; To carry out the electrical assembly of parts, sub- assemblies and products in line with the requirements of engineering drawings. To prepare products for testing, including powering up products and carrying out pre- test safety checks. Undertake electrical panel wiring and control system assembly in accordance with engineering drawings and wiring schedules Carry out mechanical assembly, sub-assemblies and complete units where required Support production builds to ensure products are completed on time, to specification, and to quality standards To follow Company Quality Control procedures i.e. ISO(Apply online only) To test products in line with Company procedures To maintain production in line with the production plan and instructions from the departmental supervisor/planner to ensure that other production departments are supplied with products and parts to maintain their own plan. To carry out, where appropriate, repairs and maintenance to plant and equipment Occasional site work To be considered for this position the successful candidate must have; Proven experience in electrical testing and fault-finding of electromechanical equipment Electrical panel wiring and control system experience Ability to read and interpret electrical schematics, wiring diagrams, and engineering drawings Strong understanding of electrical safety and compliance requirements Experience working within a structured production or test environment Ability to work independently and as part of a team with a high level of attention to detail Strong problem-solving and diagnostic skills 18thEdition Absolutely an advantage! Hours of work are 37 per week, Monday to Friday or there is an option to work a 9 day fortnight giving you every other Friday off. you are seeking a new opportunity with an established growing company please send your CV to Chris Chambury at The Recruitment Fix.
Job Title: PA / Receptionist / Executive Assistant Location: Trowbridge, Wiltshire Salary: Competitive Job Type: Permanent, Full Time About us: The key objective of the role is to assist with the efficient, effective running of the practice and ensuring that clients are served well, the team is working productively and harmoniously, and contributing to the profitability and success of the practice. About the role: The Role of the PA is primarily to assist the partners in managing the practice and in fulfilling their roles. The role of the receptionist is to be the front of office. The role of the Executive Assistant is to support the partners in ensuring the smooth running of the office and the premises. The role may also involve providing administration and support generally as and when required. This will include admin support to the Compliance Officer and the Money Laundering Reporting Officer. PA Duties: Scheduling appointments for the financial planners and partners, and clients and confirming appointments, and managing calendars. Reminding financial planners of appointments and ensuring that the technical team have prepared the necessary documentation in good time for the financial planners ahead of client appointments. Ensuring that the meeting room is booked and available for appointments and meetings, and that parking is available for visitors when needed. Ensuring all client reviews are scheduled and letters to clients are sent in good time and followed up when not responded to by clients. Requesting the clients bring all necessary documentation, I.D., cheques, etc to meetings as are required. Responding to and composing email communications on behalf of the financial planners and partners and assisting them generally in managing email volume. Dealing with correspondence and report production and etc for the financial planners and partners, including dictation and etc. Ensuring the Partners are not disturbed by external telephone calls during their prime time and ensuring, as far as possible, they return essential calls. Managing client satisfaction questionnaires. Issuing greeting cards to clients on their birthday and at Christmas. General PA responsibilities as and when required. Assisting the Technical Support Team at peak periods with general administrative support. Receptionist Duties: Ensuring that all incoming telephone calls are dealt with in an appropriate manner and ensuring that, as far as possible, telephone calls are returned. Ensuring that the answering machine is set and any messages left are dealt with. Meeting, greeting and welcoming all clients and other visitors to the office and ensuring that they are provided with refreshments. Clearing and tidying of meeting room following meetings in readiness for next use. Arranging refreshments and the preparation of buffet lunches for client meetings and other meetings. Ensuring that incoming mail is opened promptly each morning and ensuring that the mail is recorded and distributed. Ensuring that all outgoing mail is dealt with appropriately and recorded. Executive Assistant Duties: Taking responsibility for the smooth running of the office generally and management of junior staff. Maintaining the schedule of office and property projects/jobs/maintenance/repairs/servicing. Arranging and overseeing office cleaning, office repairs and maintenance in conjunction with the Partners. Arranging for visits by consultants (IT and otherwise) from time to time as necessary and scheduling appointments with staff accordingly. Ensuring that good office procedures are implemented to ensure the financial planning process progresses efficiently and effectively. Procuring office supplies economically, checking delivery notes, approving invoices for office supplies, and liaising with the accounts administrator. Preparing agendas for team meetings in conjunction with the Partners, taking minutes of meetings and circulating action points. Ensuring the work of general administration is undertaken efficiently and that all outstanding requests for information from clients and outside agencies are followed up (if asked for by Tech Team). Providing support to the Partners in the areas of health and safety, compliance, HR, completion of staff records, CPD records, analysis of data and as generally is necessary directed. Annual appraisal management and oversight. Compliance Administration: - Support the MLRO and Compliance Officer with their roles. - Recording and reporting the Planners CPD. - Monitoring of compliance registers, monthly. - Preparing internal compliance policies such as Data Protection, Training & Competence, Anti-Money Laundering, TCF. - Preparation of all internal compliance documents and updated as necessary with legislation. - Ensure annual tests are carried out by staff in relation to training in Data Protection, Anti-Money Laundering, TCF and etc. - Liaising with external compliance support. Premises Management: - Central point of contact for Tenants. - Point of contact for office letting enquiries and viewings. - Oversee facilities management, including maintenance, cleaner, boiler servicing, IT, telecoms and etc. Human Resources: - Supporting the Partners with all HR matters. - Manage and log all holiday requests and recording of sickness absence and etc. - Management of appraisals, from scheduling to completion. - First Aid and supplies of first aid materials. About you: - Being well organised and having the ability to organise the work of others. - Being able to work on own initiative without supervision. - Being able to work as part of a team. - Possessing the ability to work under pressure. - Having a fine attention to detail and taking a pride in one's work. - Having the ability to identify and correct errors in the work of others. - Having excellent oral and written communication skills and high standards of personal presentation. - Having excellent typing and IT skills. - Being competent in the use of Microsoft Office software (Word, Excel, PowerPoint, Outlook and databases). - Demonstrating values that reflect personal and business integrity, honesty, openness, accountability and responsibility. - Be admired and respected by clients and team members alike. - The role involves flexibility and the need for personal development by training and qualification, as necessary. What we offer: Personal development by training and qualification, as necessary. Additional Information: The role involves providing administration and support generally as and when required. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Personal Assistant, Executive Assistant, EA, Receptionist, Office Manager, Practice Manager, Administrative Officer, Financial Services Admin, Front of House, and Facilities Coordinator also be considered for this role.
Jun 11, 2026
Full time
Job Title: PA / Receptionist / Executive Assistant Location: Trowbridge, Wiltshire Salary: Competitive Job Type: Permanent, Full Time About us: The key objective of the role is to assist with the efficient, effective running of the practice and ensuring that clients are served well, the team is working productively and harmoniously, and contributing to the profitability and success of the practice. About the role: The Role of the PA is primarily to assist the partners in managing the practice and in fulfilling their roles. The role of the receptionist is to be the front of office. The role of the Executive Assistant is to support the partners in ensuring the smooth running of the office and the premises. The role may also involve providing administration and support generally as and when required. This will include admin support to the Compliance Officer and the Money Laundering Reporting Officer. PA Duties: Scheduling appointments for the financial planners and partners, and clients and confirming appointments, and managing calendars. Reminding financial planners of appointments and ensuring that the technical team have prepared the necessary documentation in good time for the financial planners ahead of client appointments. Ensuring that the meeting room is booked and available for appointments and meetings, and that parking is available for visitors when needed. Ensuring all client reviews are scheduled and letters to clients are sent in good time and followed up when not responded to by clients. Requesting the clients bring all necessary documentation, I.D., cheques, etc to meetings as are required. Responding to and composing email communications on behalf of the financial planners and partners and assisting them generally in managing email volume. Dealing with correspondence and report production and etc for the financial planners and partners, including dictation and etc. Ensuring the Partners are not disturbed by external telephone calls during their prime time and ensuring, as far as possible, they return essential calls. Managing client satisfaction questionnaires. Issuing greeting cards to clients on their birthday and at Christmas. General PA responsibilities as and when required. Assisting the Technical Support Team at peak periods with general administrative support. Receptionist Duties: Ensuring that all incoming telephone calls are dealt with in an appropriate manner and ensuring that, as far as possible, telephone calls are returned. Ensuring that the answering machine is set and any messages left are dealt with. Meeting, greeting and welcoming all clients and other visitors to the office and ensuring that they are provided with refreshments. Clearing and tidying of meeting room following meetings in readiness for next use. Arranging refreshments and the preparation of buffet lunches for client meetings and other meetings. Ensuring that incoming mail is opened promptly each morning and ensuring that the mail is recorded and distributed. Ensuring that all outgoing mail is dealt with appropriately and recorded. Executive Assistant Duties: Taking responsibility for the smooth running of the office generally and management of junior staff. Maintaining the schedule of office and property projects/jobs/maintenance/repairs/servicing. Arranging and overseeing office cleaning, office repairs and maintenance in conjunction with the Partners. Arranging for visits by consultants (IT and otherwise) from time to time as necessary and scheduling appointments with staff accordingly. Ensuring that good office procedures are implemented to ensure the financial planning process progresses efficiently and effectively. Procuring office supplies economically, checking delivery notes, approving invoices for office supplies, and liaising with the accounts administrator. Preparing agendas for team meetings in conjunction with the Partners, taking minutes of meetings and circulating action points. Ensuring the work of general administration is undertaken efficiently and that all outstanding requests for information from clients and outside agencies are followed up (if asked for by Tech Team). Providing support to the Partners in the areas of health and safety, compliance, HR, completion of staff records, CPD records, analysis of data and as generally is necessary directed. Annual appraisal management and oversight. Compliance Administration: - Support the MLRO and Compliance Officer with their roles. - Recording and reporting the Planners CPD. - Monitoring of compliance registers, monthly. - Preparing internal compliance policies such as Data Protection, Training & Competence, Anti-Money Laundering, TCF. - Preparation of all internal compliance documents and updated as necessary with legislation. - Ensure annual tests are carried out by staff in relation to training in Data Protection, Anti-Money Laundering, TCF and etc. - Liaising with external compliance support. Premises Management: - Central point of contact for Tenants. - Point of contact for office letting enquiries and viewings. - Oversee facilities management, including maintenance, cleaner, boiler servicing, IT, telecoms and etc. Human Resources: - Supporting the Partners with all HR matters. - Manage and log all holiday requests and recording of sickness absence and etc. - Management of appraisals, from scheduling to completion. - First Aid and supplies of first aid materials. About you: - Being well organised and having the ability to organise the work of others. - Being able to work on own initiative without supervision. - Being able to work as part of a team. - Possessing the ability to work under pressure. - Having a fine attention to detail and taking a pride in one's work. - Having the ability to identify and correct errors in the work of others. - Having excellent oral and written communication skills and high standards of personal presentation. - Having excellent typing and IT skills. - Being competent in the use of Microsoft Office software (Word, Excel, PowerPoint, Outlook and databases). - Demonstrating values that reflect personal and business integrity, honesty, openness, accountability and responsibility. - Be admired and respected by clients and team members alike. - The role involves flexibility and the need for personal development by training and qualification, as necessary. What we offer: Personal development by training and qualification, as necessary. Additional Information: The role involves providing administration and support generally as and when required. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Personal Assistant, Executive Assistant, EA, Receptionist, Office Manager, Practice Manager, Administrative Officer, Financial Services Admin, Front of House, and Facilities Coordinator also be considered for this role.
Working hours: Full time - 36 hours per week Schedule type: Office based for the first 3-6months. Hybrid working allowed after this point, 1-2 days home based dependant on business needs. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Property Services Planning Team Leader, you'll join a forward-thinking team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role you will support effective delivery of Property Services by leading the day-to-day planning and scheduling function. This role is hands-on, with responsibility for managing time-sensitive scheduling activity, responding to changes such as cancellations, and ensuring work is allocated in a way that optimises resource use and meets service stands. You will: Provide day-to-day guidance, coaching, and support to schedulers/planners. Ensure team members prioritise urgent and emergency work appropriately. Maintain reliable system data to support performance tracking and reporting. Promote a positive, collaborative and high-performance team environment. Identify and escalate risks related to scheduling, delivery and data accuracy. Work with managers and stakeholders to enhance service delivery and team productivity. What you'll bring We're looking for someone who has: Experience supporting or supervising a team in a fast-paced operational environment. Understanding of property maintenance processes and job sequencing. Experience working within a planning, scheduling or coordination function, ideally within housing repairs, construction, or maintenance. Ability to maximise operative productivity though effective scheduling and prioritisation. A strong working knowledge of scheduling and housing repairs systems (e.g. Microsoft Dynamics, iProperty Cloud, More IQ, DRS, or similar.) Ability to interpret operational data (e.g. job volumes, utilisation, appointment performance) and take action. Why join Raven? At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1.Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2.Microsoft Teams Interview If shortlisted, you will be invited to a Teams interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3.Face-to-face interview Successful candidates will be invited to attend a face-to-face interview. This is the final stage of the selection process and will determine the outcome of your application. 4.Feedback Feedback will be provided following the interview stage. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
Jun 11, 2026
Full time
Working hours: Full time - 36 hours per week Schedule type: Office based for the first 3-6months. Hybrid working allowed after this point, 1-2 days home based dependant on business needs. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Property Services Planning Team Leader, you'll join a forward-thinking team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role you will support effective delivery of Property Services by leading the day-to-day planning and scheduling function. This role is hands-on, with responsibility for managing time-sensitive scheduling activity, responding to changes such as cancellations, and ensuring work is allocated in a way that optimises resource use and meets service stands. You will: Provide day-to-day guidance, coaching, and support to schedulers/planners. Ensure team members prioritise urgent and emergency work appropriately. Maintain reliable system data to support performance tracking and reporting. Promote a positive, collaborative and high-performance team environment. Identify and escalate risks related to scheduling, delivery and data accuracy. Work with managers and stakeholders to enhance service delivery and team productivity. What you'll bring We're looking for someone who has: Experience supporting or supervising a team in a fast-paced operational environment. Understanding of property maintenance processes and job sequencing. Experience working within a planning, scheduling or coordination function, ideally within housing repairs, construction, or maintenance. Ability to maximise operative productivity though effective scheduling and prioritisation. A strong working knowledge of scheduling and housing repairs systems (e.g. Microsoft Dynamics, iProperty Cloud, More IQ, DRS, or similar.) Ability to interpret operational data (e.g. job volumes, utilisation, appointment performance) and take action. Why join Raven? At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1.Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2.Microsoft Teams Interview If shortlisted, you will be invited to a Teams interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3.Face-to-face interview Successful candidates will be invited to attend a face-to-face interview. This is the final stage of the selection process and will determine the outcome of your application. 4.Feedback Feedback will be provided following the interview stage. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
Planner / Scheduler (Social Housing Repairs) Location: Harrow Contract: Temporary - 3 Months Pay Rate: 16.00 per hour We are currently recruiting for an experienced Planner / Scheduler to join a busy social housing repairs team based in Harrow on a temporary 3-month contract. The successful candidate will play a key role in coordinating and scheduling responsive maintenance and repair works, ensuring operatives are deployed efficiently while delivering excellent customer service to tenants. Key Responsibilities: Scheduling and planning repairs and maintenance appointments for operatives. Managing diaries and allocating jobs based on priority, location, and skill set. Monitoring work progress and making adjustments to schedules as required. Liaising with tenants, operatives, subcontractors, and internal teams. Ensuring appointments are completed within agreed service levels and KPIs. Updating and maintaining accurate records on internal systems. Handling incoming calls and queries relating to repairs and maintenance works. Essential Requirements: Previous experience in a Planning or Scheduling role within Social Housing, Repairs, Maintenance, or Property Services. Strong understanding of responsive repairs and maintenance processes. Excellent organisational and communication skills. Ability to work in a fast-paced environment and manage changing priorities. Competent IT skills and experience using scheduling or workforce management systems. Strong customer service skills and attention to detail.
Jun 11, 2026
Contractor
Planner / Scheduler (Social Housing Repairs) Location: Harrow Contract: Temporary - 3 Months Pay Rate: 16.00 per hour We are currently recruiting for an experienced Planner / Scheduler to join a busy social housing repairs team based in Harrow on a temporary 3-month contract. The successful candidate will play a key role in coordinating and scheduling responsive maintenance and repair works, ensuring operatives are deployed efficiently while delivering excellent customer service to tenants. Key Responsibilities: Scheduling and planning repairs and maintenance appointments for operatives. Managing diaries and allocating jobs based on priority, location, and skill set. Monitoring work progress and making adjustments to schedules as required. Liaising with tenants, operatives, subcontractors, and internal teams. Ensuring appointments are completed within agreed service levels and KPIs. Updating and maintaining accurate records on internal systems. Handling incoming calls and queries relating to repairs and maintenance works. Essential Requirements: Previous experience in a Planning or Scheduling role within Social Housing, Repairs, Maintenance, or Property Services. Strong understanding of responsive repairs and maintenance processes. Excellent organisational and communication skills. Ability to work in a fast-paced environment and manage changing priorities. Competent IT skills and experience using scheduling or workforce management systems. Strong customer service skills and attention to detail.
Works Planner / Scheduler - Local Authority Reading (Office-based, 5 days per week) Bennet Road, ReadingHourly rate: £14.59Contract Length: initially 4 months with a possibility of getting extended About the Role We are working for local authority to recruit a Work Planner to support the delivery of responsive and high-quality housing services. This is a varied and fast-paced role combining administration and customer service. You will play a key part in ensuring housing repairs, maintenance, and inspections are managed smoothly, delivering a positive and reliable service to tenants, leaseholders, and stakeholders. If you are organised, proactive, and enjoy working in a customer-focused environment, this is a fantastic opportunity to make a meaningful impact within a public sector setting. Key Responsibilities Manage work orders and job tickets from initiation through to completion Raise, allocate, and close repair and maintenance jobs using internal systems Act as a key point of contact for tenants, contractors, and internal teams Ensure clear, timely, and professional communication to deliver excellent customer service Maintain accurate records and databases with a high level of attention to detail Produce and proofread documents, reports, and meeting minutes Support performance monitoring through data collection and customer feedback analysis Assist operational teams to ensure efficient service delivery If you have the expertise and experience APPLY NOW alternatively contact Muzna Naqvi at Reed Reading office
Jun 11, 2026
Seasonal
Works Planner / Scheduler - Local Authority Reading (Office-based, 5 days per week) Bennet Road, ReadingHourly rate: £14.59Contract Length: initially 4 months with a possibility of getting extended About the Role We are working for local authority to recruit a Work Planner to support the delivery of responsive and high-quality housing services. This is a varied and fast-paced role combining administration and customer service. You will play a key part in ensuring housing repairs, maintenance, and inspections are managed smoothly, delivering a positive and reliable service to tenants, leaseholders, and stakeholders. If you are organised, proactive, and enjoy working in a customer-focused environment, this is a fantastic opportunity to make a meaningful impact within a public sector setting. Key Responsibilities Manage work orders and job tickets from initiation through to completion Raise, allocate, and close repair and maintenance jobs using internal systems Act as a key point of contact for tenants, contractors, and internal teams Ensure clear, timely, and professional communication to deliver excellent customer service Maintain accurate records and databases with a high level of attention to detail Produce and proofread documents, reports, and meeting minutes Support performance monitoring through data collection and customer feedback analysis Assist operational teams to ensure efficient service delivery If you have the expertise and experience APPLY NOW alternatively contact Muzna Naqvi at Reed Reading office
As a multi-trader you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance ) Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. They provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. p. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Benefits: Van +Fuel Card RG Setsquare is acting as an Employment Business in relation to this vacancy.
Jun 11, 2026
Seasonal
As a multi-trader you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance ) Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. They provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. p. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Benefits: Van +Fuel Card RG Setsquare is acting as an Employment Business in relation to this vacancy.
Job Title: Repairs Planner Repairs Planner Location: Finsbury Park, London Rate: £17.84 per hour (Umbrella PAYE) Hours: 40 hours per week Contract: Temporary to Permanent Our client, a leading contractor delivering repairs and maintenance services within the social housing sector, is seeking an experienced Repairs Planner to join their team based in Finsbury Park. This is a busy and fast-paced role requiring excellent organisational skills, strong customer service experience, and the ability to effectively schedule and coordinate repair works for a team of operatives. Key Responsibilities Scheduling and planning repair and maintenance appointments for operatives. Managing and optimising diaries to ensure efficient delivery of repair works. Liaising with tenants, operatives, subcontractors, and internal departments. Monitoring the progress of jobs and rearranging appointments where necessary. Updating and maintaining accurate records on internal systems. Handling inbound and outbound calls relating to repairs and maintenance requests. Ensuring service levels and performance targets are met. Providing excellent customer service at all times. Requirements Previous experience working as a Repairs Planner, Scheduler, Works Planner, or similar role. Experience within social housing, housing repairs, property maintenance, or a similar environment is highly desirable. Strong administrative and organisational skills. Excellent communication and customer service abilities. Experience using scheduling or workforce management systems. Ability to work effectively under pressure and manage a high volume of tasks. What Our Client Offers £17.84 per hour (Umbrella PAYE). Full-time position, 40 hours per week. Opportunity to secure a permanent position following a successful temporary period. Stable, long-term work with an established social housing contractor. Supportive team environment and ongoing development opportunities. If you have experience coordinating repairs and maintenance works and are looking for your next opportunity within the social housing sector, please apply with your latest CV.
Jun 11, 2026
Full time
Job Title: Repairs Planner Repairs Planner Location: Finsbury Park, London Rate: £17.84 per hour (Umbrella PAYE) Hours: 40 hours per week Contract: Temporary to Permanent Our client, a leading contractor delivering repairs and maintenance services within the social housing sector, is seeking an experienced Repairs Planner to join their team based in Finsbury Park. This is a busy and fast-paced role requiring excellent organisational skills, strong customer service experience, and the ability to effectively schedule and coordinate repair works for a team of operatives. Key Responsibilities Scheduling and planning repair and maintenance appointments for operatives. Managing and optimising diaries to ensure efficient delivery of repair works. Liaising with tenants, operatives, subcontractors, and internal departments. Monitoring the progress of jobs and rearranging appointments where necessary. Updating and maintaining accurate records on internal systems. Handling inbound and outbound calls relating to repairs and maintenance requests. Ensuring service levels and performance targets are met. Providing excellent customer service at all times. Requirements Previous experience working as a Repairs Planner, Scheduler, Works Planner, or similar role. Experience within social housing, housing repairs, property maintenance, or a similar environment is highly desirable. Strong administrative and organisational skills. Excellent communication and customer service abilities. Experience using scheduling or workforce management systems. Ability to work effectively under pressure and manage a high volume of tasks. What Our Client Offers £17.84 per hour (Umbrella PAYE). Full-time position, 40 hours per week. Opportunity to secure a permanent position following a successful temporary period. Stable, long-term work with an established social housing contractor. Supportive team environment and ongoing development opportunities. If you have experience coordinating repairs and maintenance works and are looking for your next opportunity within the social housing sector, please apply with your latest CV.
Repairs Supervisor Location: North West London Contract Type: Temporary to Permanent Rate: 25 per hour + Company Van & Fuel Card About the Role We are currently recruiting for an experienced Repairs Supervisor to join a leading social housing contractor operating across North West London. This is a fantastic temp-to-perm opportunity for a motivated individual with a strong background in reactive repairs and planned works. Working on behalf of a reputable housing provider, you will play a key role in ensuring high-quality service delivery, excellent tenant satisfaction, and compliance with industry standards. Key Responsibilities Oversee day-to-day delivery of reactive repairs and planned maintenance. Manage and support a team of operatives and subcontractors across multiple sites Conduct pre- and post-inspections to ensure works meet quality and safety standards Ensure all works are completed within agreed KPIs and SLAs Handle tenant queries and complaints professionally, ensuring a high level of customer service Monitor productivity, performance, and compliance across your patch Work closely with planners, contract managers, and clients to ensure smooth operations Ensure adherence to health & safety regulations at all times Requirements Proven experience as a Repairs Supervisor within social housing or a similar environment Strong knowledge of reactive maintenance, planned works, and damp & mould processes Experience managing operatives and subcontractors Excellent organisational and problem-solving skills Strong communication and customer service abilities Full UK driving licence (essential) What's on Offer Competitive rate of 25 per hour Company van and fuel card provided Opportunity to secure a permanent position with a growing contractor Supportive team environment and long-term career prospects How to Apply If you are an experienced Repairs Supervisor looking for your next opportunity in North West London, we would love to hear from you. Apply today to be considered for this position.
Jun 11, 2026
Full time
Repairs Supervisor Location: North West London Contract Type: Temporary to Permanent Rate: 25 per hour + Company Van & Fuel Card About the Role We are currently recruiting for an experienced Repairs Supervisor to join a leading social housing contractor operating across North West London. This is a fantastic temp-to-perm opportunity for a motivated individual with a strong background in reactive repairs and planned works. Working on behalf of a reputable housing provider, you will play a key role in ensuring high-quality service delivery, excellent tenant satisfaction, and compliance with industry standards. Key Responsibilities Oversee day-to-day delivery of reactive repairs and planned maintenance. Manage and support a team of operatives and subcontractors across multiple sites Conduct pre- and post-inspections to ensure works meet quality and safety standards Ensure all works are completed within agreed KPIs and SLAs Handle tenant queries and complaints professionally, ensuring a high level of customer service Monitor productivity, performance, and compliance across your patch Work closely with planners, contract managers, and clients to ensure smooth operations Ensure adherence to health & safety regulations at all times Requirements Proven experience as a Repairs Supervisor within social housing or a similar environment Strong knowledge of reactive maintenance, planned works, and damp & mould processes Experience managing operatives and subcontractors Excellent organisational and problem-solving skills Strong communication and customer service abilities Full UK driving licence (essential) What's on Offer Competitive rate of 25 per hour Company van and fuel card provided Opportunity to secure a permanent position with a growing contractor Supportive team environment and long-term career prospects How to Apply If you are an experienced Repairs Supervisor looking for your next opportunity in North West London, we would love to hear from you. Apply today to be considered for this position.
Garrard Building and Construction Limited
Stevenage, Hertfordshire
Job Title: Trainee Contract Manager Location: SG1 4QX - Stevenage, Hertfordshire Salary: Competitive Job Type: Full time, Permanent Working Hours: 40 Hours Per Week, Monday to Friday 08:00 - 17:00 About us: Garrard Building and Construction Ltd is a family run construction company established in 1946. The Company specialises in building repair and renovation to domestic and commercial properties within an approximate 50-mile radius of our offices in Stevenage, Hertfordshire. We are a specialist construction and property repair company delivering insured building repairs on behalf of insurers, loss adjusters, housing providers, and private clients. Our projects range from minor reinstatement works to major property repairs following subsidence, fire, flood, escape of water, impact, and other insured events. We pride ourselves on delivering high-quality repairs, excellent customer service, and efficient project management. About the Role: The Assistant Contract Manager will provide administrative, operational, and project support to multiple Contract Managers and repair teams across a portfolio of insured building repair projects. The role is ideal for an organised and proactive individual looking to develop a career in construction management, insurance reinstatement, and project delivery. The successful candidate will assist in coordinating projects from instruction through to completion, ensuring works are delivered safely, efficiently, within budget, and to the required quality standards while maintaining excellent communication with clients, customers, subcontractors and suppliers. Career Development This role offers an excellent opportunity to develop within a growing construction business, with progression opportunities into Contract Management, Project Management, Surveying, or Operations Management roles. Main Duties & Responsibilities: Contract & Project Support Provide day-to-day support to Contract Managers across multiple live projects Assist with planning, scheduling, and coordinating repair works Monitor project progress and update internal management systems Support the preparation of work programmes and project documentation Assist in managing project costs and monitoring budgets Help ensure projects are completed within agreed timescales and service level agreements Client & Stakeholder Communication Act as a point of contact for clients, customers, loss adjusters, and subcontractors Provide regular updates regarding project progress Respond to customer queries and assist in resolving issues promptly Support the management of customer expectations throughout the repair process Commercial & Administrative Duties Raise purchase orders and subcontractor instructions Assist with valuations, variations, and invoicing processes Maintain accurate project records and documentation Support the preparation of reports and performance data Ensure all project files are up to date and compliant Health, Safety & Compliance Assist in ensuring projects comply with company health and safety procedures Maintain records relating to risk assessments, method statements, and site documentation Support compliance with company policies, insurance requirements, and industry regulations Promote safe working practices across all projects Operational Support Assist with general project administration Assist with material ordering and delivery schedules Support site inspections and quality control processes where required Work collaboratively with all other team members About you: Essential Previous experience in an administrative, coordinator, assistant project management, or construction support role Strong organisational and time management skills Excellent communication and customer service abilities Good IT skills including Microsoft Office (Word, Excel, Outlook) Ability to manage multiple tasks and priorities simultaneously Strong attention to detail and accuracy Full UK driving licence Desirable Experience within construction, property maintenance, facilities management, or insurance reinstatement Knowledge of insured building repairs and claims processes Understanding of construction contracts and project management principles Experience using job management or construction software systems Personal Attributes Professional and customer-focused Proactive and willing to learn Able to work effectively both independently and as part of a team Strong problem-solving skills Adaptable and capable of working in a fast-paced environment Positive attitude with a commitment to delivering excellent service Benefits: The benefits package includes a standard entitlement of 20 days paid holiday per year (in addition to the 8 UK Bank and Public holidays) and access to a pension scheme following a qualifying period. Please click the APPLY button to send your CV and Cover Letter for this role. The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the 'protected characteristics' as identified by the Equality Act 2010. Candidates with experience or relevant job titles of; Project Coordinator, Site Administrator, Construction Planner, Insurance Reinstatement, Property Maintenance Coordinator, Assistant Contracts Manager, Building Repair Coordination, Works Scheduler, Subcontractor Management, Claims Handling, Construction Admin, Facilities Coordinator, Project Support Assistant, RAMS (Risk Assessments & Method Statements), and Building Services Coordinator may also be considered for this role.
Jun 11, 2026
Full time
Job Title: Trainee Contract Manager Location: SG1 4QX - Stevenage, Hertfordshire Salary: Competitive Job Type: Full time, Permanent Working Hours: 40 Hours Per Week, Monday to Friday 08:00 - 17:00 About us: Garrard Building and Construction Ltd is a family run construction company established in 1946. The Company specialises in building repair and renovation to domestic and commercial properties within an approximate 50-mile radius of our offices in Stevenage, Hertfordshire. We are a specialist construction and property repair company delivering insured building repairs on behalf of insurers, loss adjusters, housing providers, and private clients. Our projects range from minor reinstatement works to major property repairs following subsidence, fire, flood, escape of water, impact, and other insured events. We pride ourselves on delivering high-quality repairs, excellent customer service, and efficient project management. About the Role: The Assistant Contract Manager will provide administrative, operational, and project support to multiple Contract Managers and repair teams across a portfolio of insured building repair projects. The role is ideal for an organised and proactive individual looking to develop a career in construction management, insurance reinstatement, and project delivery. The successful candidate will assist in coordinating projects from instruction through to completion, ensuring works are delivered safely, efficiently, within budget, and to the required quality standards while maintaining excellent communication with clients, customers, subcontractors and suppliers. Career Development This role offers an excellent opportunity to develop within a growing construction business, with progression opportunities into Contract Management, Project Management, Surveying, or Operations Management roles. Main Duties & Responsibilities: Contract & Project Support Provide day-to-day support to Contract Managers across multiple live projects Assist with planning, scheduling, and coordinating repair works Monitor project progress and update internal management systems Support the preparation of work programmes and project documentation Assist in managing project costs and monitoring budgets Help ensure projects are completed within agreed timescales and service level agreements Client & Stakeholder Communication Act as a point of contact for clients, customers, loss adjusters, and subcontractors Provide regular updates regarding project progress Respond to customer queries and assist in resolving issues promptly Support the management of customer expectations throughout the repair process Commercial & Administrative Duties Raise purchase orders and subcontractor instructions Assist with valuations, variations, and invoicing processes Maintain accurate project records and documentation Support the preparation of reports and performance data Ensure all project files are up to date and compliant Health, Safety & Compliance Assist in ensuring projects comply with company health and safety procedures Maintain records relating to risk assessments, method statements, and site documentation Support compliance with company policies, insurance requirements, and industry regulations Promote safe working practices across all projects Operational Support Assist with general project administration Assist with material ordering and delivery schedules Support site inspections and quality control processes where required Work collaboratively with all other team members About you: Essential Previous experience in an administrative, coordinator, assistant project management, or construction support role Strong organisational and time management skills Excellent communication and customer service abilities Good IT skills including Microsoft Office (Word, Excel, Outlook) Ability to manage multiple tasks and priorities simultaneously Strong attention to detail and accuracy Full UK driving licence Desirable Experience within construction, property maintenance, facilities management, or insurance reinstatement Knowledge of insured building repairs and claims processes Understanding of construction contracts and project management principles Experience using job management or construction software systems Personal Attributes Professional and customer-focused Proactive and willing to learn Able to work effectively both independently and as part of a team Strong problem-solving skills Adaptable and capable of working in a fast-paced environment Positive attitude with a commitment to delivering excellent service Benefits: The benefits package includes a standard entitlement of 20 days paid holiday per year (in addition to the 8 UK Bank and Public holidays) and access to a pension scheme following a qualifying period. Please click the APPLY button to send your CV and Cover Letter for this role. The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the 'protected characteristics' as identified by the Equality Act 2010. Candidates with experience or relevant job titles of; Project Coordinator, Site Administrator, Construction Planner, Insurance Reinstatement, Property Maintenance Coordinator, Assistant Contracts Manager, Building Repair Coordination, Works Scheduler, Subcontractor Management, Claims Handling, Construction Admin, Facilities Coordinator, Project Support Assistant, RAMS (Risk Assessments & Method Statements), and Building Services Coordinator may also be considered for this role.
Our large Property Maintenance Client is looking to recruit a Repairs Scheduling Administrator who will be based in their office in their Potters Bar Office (EN6). Please note this is temp role for 12 weeks, with a view for a permanent role. Hours: Monday to Friday (8:00am to 5:00pm) Office Based Potters Bar Hourly rate for first 12 weeks: 16.93 per hour Basic salary offered after 12 weeks: up to 30k per annum Job Responsibilities include: Plan and Schedule works in for operatives To monitor and oversee all daily services ensuring they are allocated to relevant engineers To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary To monitor all work orders as they enter the computerised repairs system Responsible for ensuring team members are inducted and adequately trained to fulfil their duties Investigating complaints/ queries The ideal candidate for the Schedule Planner role must have the following: Scheduling/Planning experience in Social Housing Previous experience in the Construction Admin/Social Housing sector Attention to detail Exceptional communication and interpersonal skills Computer skills/ IT illiterate Interviews are being held next week To register your interest, please call R9 Recruitment or apply to this job advert.
Jun 10, 2026
Full time
Our large Property Maintenance Client is looking to recruit a Repairs Scheduling Administrator who will be based in their office in their Potters Bar Office (EN6). Please note this is temp role for 12 weeks, with a view for a permanent role. Hours: Monday to Friday (8:00am to 5:00pm) Office Based Potters Bar Hourly rate for first 12 weeks: 16.93 per hour Basic salary offered after 12 weeks: up to 30k per annum Job Responsibilities include: Plan and Schedule works in for operatives To monitor and oversee all daily services ensuring they are allocated to relevant engineers To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary To monitor all work orders as they enter the computerised repairs system Responsible for ensuring team members are inducted and adequately trained to fulfil their duties Investigating complaints/ queries The ideal candidate for the Schedule Planner role must have the following: Scheduling/Planning experience in Social Housing Previous experience in the Construction Admin/Social Housing sector Attention to detail Exceptional communication and interpersonal skills Computer skills/ IT illiterate Interviews are being held next week To register your interest, please call R9 Recruitment or apply to this job advert.
Repairs Maintenance Planner Location: Kingston Upon Thames Rate: Up to £19ph Contract: Temporary - 3 Months Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit a Repairs Maintenance Planner to join their busy team based in Kingston Upon Thames. This is a fast-paced and varied role, ideal for someone with experience in repairs and maintenance planning, scheduling or administration. You will be responsible for coordinating appointments, scheduling operatives and contractors, liaising with residents and supporting the successful delivery of planned maintenance works. Key Responsibilities Scheduling appointments and managing resident diaries. Planning and coordinating operatives' and contractors' workloads. Liaising with residents, operatives, supervisors and subcontractors regarding appointments and work updates. Raising and updating jobs on internal systems. Monitoring outstanding works and ensuring jobs are completed within agreed timescales. Handling incoming calls and emails from residents, clients and contractors. Supporting supervisors and contract managers with administrative duties. Maintaining accurate records and ensuring compliance with company procedures. Assisting the wider administration team with day-to-day office duties. Delivering excellent customer service and resolving scheduling queries. Skills & Experience Previous experience in a repairs planner, scheduler, maintenance coordinator or administration role. Experience within social housing, property services or construction is highly desirable. Excellent organisational and time management skills. Strong communication skills with the ability to liaise with a range of stakeholders. Ability to prioritise workload and work effectively in a busy environment. Good IT skills including Microsoft Office and scheduling systems. Strong attention to detail and a proactive approach to problem-solving. Customer-focused with a professional telephone manner. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Jun 10, 2026
Seasonal
Repairs Maintenance Planner Location: Kingston Upon Thames Rate: Up to £19ph Contract: Temporary - 3 Months Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit a Repairs Maintenance Planner to join their busy team based in Kingston Upon Thames. This is a fast-paced and varied role, ideal for someone with experience in repairs and maintenance planning, scheduling or administration. You will be responsible for coordinating appointments, scheduling operatives and contractors, liaising with residents and supporting the successful delivery of planned maintenance works. Key Responsibilities Scheduling appointments and managing resident diaries. Planning and coordinating operatives' and contractors' workloads. Liaising with residents, operatives, supervisors and subcontractors regarding appointments and work updates. Raising and updating jobs on internal systems. Monitoring outstanding works and ensuring jobs are completed within agreed timescales. Handling incoming calls and emails from residents, clients and contractors. Supporting supervisors and contract managers with administrative duties. Maintaining accurate records and ensuring compliance with company procedures. Assisting the wider administration team with day-to-day office duties. Delivering excellent customer service and resolving scheduling queries. Skills & Experience Previous experience in a repairs planner, scheduler, maintenance coordinator or administration role. Experience within social housing, property services or construction is highly desirable. Excellent organisational and time management skills. Strong communication skills with the ability to liaise with a range of stakeholders. Ability to prioritise workload and work effectively in a busy environment. Good IT skills including Microsoft Office and scheduling systems. Strong attention to detail and a proactive approach to problem-solving. Customer-focused with a professional telephone manner. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary 3-6 months Based in Kingston 13- 14.50 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades For your chance of securing this fantastic role please apply online now, or call Meg on (phone number removed) for more information.
Jun 10, 2026
Seasonal
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary 3-6 months Based in Kingston 13- 14.50 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades For your chance of securing this fantastic role please apply online now, or call Meg on (phone number removed) for more information.
Planner Based in Lambeth Temp-Perm Fully Office based About the Role We are seeking an organised and proactive Planner to join our social housing team. The successful candidate will be responsible for scheduling and coordinating repairs, maintenance, and operational works to ensure excellent service delivery to residents and clients. Working closely with operatives, supervisors, subcontractors, and residents, the Planner will ensure appointments are efficiently arranged, resources are effectively allocated, and all works are completed within agreed service levels and contractual requirements. Key Responsibilities Schedule and allocate repair, maintenance, and void property works to operatives and subcontractors. Manage diaries and workloads to maximise productivity and meet performance targets. Liaise with residents to arrange, confirm, and amend appointments as required. Monitor job progress and make adjustments to schedules in response to changing priorities. Ensure emergency, urgent, and routine repairs are appropriately prioritised. Maintain accurate records within internal systems and databases. Communicate effectively with operatives, supervisors, and client representatives regarding work allocation and job status. Track outstanding works and follow up to ensure timely completion. Identify scheduling conflicts and proactively implement solutions. Support the delivery of contractual KPIs and service standards. Handle resident enquiries professionally and provide updates on repair appointments. Produce reports and planning information as required by management. Skills and Experience Essential Previous experience in a planning, scheduling, or coordination role. Experience working within social housing, repairs and maintenance, construction, or a similar service environment. Strong organisational and time management skills. Excellent communication and customer service abilities. Ability to work effectively in a fast-paced office environment. Competent in Microsoft Office applications, particularly Outlook, Excel, and Word. Ability to prioritise workloads and manage multiple tasks simultaneously. Strong attention to detail and problem-solving skills.
Jun 10, 2026
Contractor
Planner Based in Lambeth Temp-Perm Fully Office based About the Role We are seeking an organised and proactive Planner to join our social housing team. The successful candidate will be responsible for scheduling and coordinating repairs, maintenance, and operational works to ensure excellent service delivery to residents and clients. Working closely with operatives, supervisors, subcontractors, and residents, the Planner will ensure appointments are efficiently arranged, resources are effectively allocated, and all works are completed within agreed service levels and contractual requirements. Key Responsibilities Schedule and allocate repair, maintenance, and void property works to operatives and subcontractors. Manage diaries and workloads to maximise productivity and meet performance targets. Liaise with residents to arrange, confirm, and amend appointments as required. Monitor job progress and make adjustments to schedules in response to changing priorities. Ensure emergency, urgent, and routine repairs are appropriately prioritised. Maintain accurate records within internal systems and databases. Communicate effectively with operatives, supervisors, and client representatives regarding work allocation and job status. Track outstanding works and follow up to ensure timely completion. Identify scheduling conflicts and proactively implement solutions. Support the delivery of contractual KPIs and service standards. Handle resident enquiries professionally and provide updates on repair appointments. Produce reports and planning information as required by management. Skills and Experience Essential Previous experience in a planning, scheduling, or coordination role. Experience working within social housing, repairs and maintenance, construction, or a similar service environment. Strong organisational and time management skills. Excellent communication and customer service abilities. Ability to work effectively in a fast-paced office environment. Competent in Microsoft Office applications, particularly Outlook, Excel, and Word. Ability to prioritise workloads and manage multiple tasks simultaneously. Strong attention to detail and problem-solving skills.
Job Title: Repairs and Maintenance Administrative Assistant Location: Doncaster DN2 Contract Type: Temporary ongoing Hours: Full time 37.5 hours Pay - 16.67 ltd company pay per hour We are currently recruiting for a part-time Repairs and Maintenance Administrative Assistant to support our Repairs and Maintenance team in delivering a high-quality, efficient, and customer-focused service. This is an excellent opportunity for someone who enjoys working in a busy, responsive environment where accuracy, customer care, and professionalism are key. Key Duties and Responsibilities: Provide effective administrative support for the delivery of responsive repairs, gas servicing, planned maintenance, and void property management. Process and maintain accurate records of orders, payments, invoices, and customer enquiries using our internal IT and document management systems. Act as a first point of contact for customers, providing updates and information on repair progress via phone and email. Schedule and support work planning including raising and allocating repair requests, rebooking missed appointments, and coordinating with trade operatives and support teams. Prepare reports, track performance data, and assist with compliance documentation. Monitor and follow up on outstanding work to ensure targets are met and service delivery remains efficient. Support the wider Property Services team with general administrative duties as required. Skills & Experience: Experience working in a busy office environment with strong administrative and IT skills. Excellent communication skills with the ability to manage customer queries sensitively and professionally. Strong attention to detail, organisation, and ability to prioritise workload under pressure. A customer-first approach with the confidence to liaise effectively with colleagues, residents, contractors, and other internal departments. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Jun 10, 2026
Contractor
Job Title: Repairs and Maintenance Administrative Assistant Location: Doncaster DN2 Contract Type: Temporary ongoing Hours: Full time 37.5 hours Pay - 16.67 ltd company pay per hour We are currently recruiting for a part-time Repairs and Maintenance Administrative Assistant to support our Repairs and Maintenance team in delivering a high-quality, efficient, and customer-focused service. This is an excellent opportunity for someone who enjoys working in a busy, responsive environment where accuracy, customer care, and professionalism are key. Key Duties and Responsibilities: Provide effective administrative support for the delivery of responsive repairs, gas servicing, planned maintenance, and void property management. Process and maintain accurate records of orders, payments, invoices, and customer enquiries using our internal IT and document management systems. Act as a first point of contact for customers, providing updates and information on repair progress via phone and email. Schedule and support work planning including raising and allocating repair requests, rebooking missed appointments, and coordinating with trade operatives and support teams. Prepare reports, track performance data, and assist with compliance documentation. Monitor and follow up on outstanding work to ensure targets are met and service delivery remains efficient. Support the wider Property Services team with general administrative duties as required. Skills & Experience: Experience working in a busy office environment with strong administrative and IT skills. Excellent communication skills with the ability to manage customer queries sensitively and professionally. Strong attention to detail, organisation, and ability to prioritise workload under pressure. A customer-first approach with the confidence to liaise effectively with colleagues, residents, contractors, and other internal departments. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Reporting to: Senior Planner Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Job Type: Full-time, Permanent Job Location: Office-based PURPOSE OF ROLE To provide high quality, professional administrative support to the business. To work closely with engineers sub-contractors and our client to deliver a timely well-informed service to our customer. To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously. See full job description for more information MAIN DUTIES Deliver a customer focused service ensuring the highest standards of customer service at all times Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors Manage customer expectations ensuring open lines of communication are maintained always Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base. Ensure accurate recording of queries and customer concerns Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint Plan engineers workload in advance ensuring communication to all relevant parties ensuring all are aware of details of a call out Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA Record all updates on data base for knowledge share Ensure all updates are relayed clearly and understood within all relevant areas Manage emergencies in line with expectations of KPI s Identifying out of scope requests redirecting to correct operational / commercial process Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties Cover colleague s absence and hand over for smooth cover over annual leave Raise OOH call outs ensure follow up works are accurately captured logged and planed Attend meetings when requested to do so Work closely with teams to deliver a high standard of service to our customers and client Provide support where needed within the business and carry out ad hoc duties as requested. Show an understanding of KPI s and work to meet and exceed targets The ability to follow processes and identify and suggest improved ways of working within the team Liaise with engineers regarding job descriptions to ensure clarity surrounding FOW s and JO s Competent in diagnostic questioning to obtain a full understanding of request Understanding of PO s as required for material suppliers Work as part of a team SKILLS & KNOWLEDGE - Experience of working in a responsive repair setting - Experience of managing customer expectations in a customer focused environment - Have a good understanding of value for money in terms of the most cost-effective way to manage Repairs - The ability to strategically plan and organise workloads - A proactive / can do approach to work - The ability to work on own initiative and take full ownership of role and responsibility - The ability to work as part of a team and independently - The ability to follow process and work in a fast pace setting whilst remaining calm and focused. - Outstanding communication skills both internal and external - The ability to build and maintain good working relationships with all contacts - Build and maintain professional representation of the team - Ability to work occasional staggered shifts covering office 7am 6pm
Jun 09, 2026
Full time
Reporting to: Senior Planner Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Job Type: Full-time, Permanent Job Location: Office-based PURPOSE OF ROLE To provide high quality, professional administrative support to the business. To work closely with engineers sub-contractors and our client to deliver a timely well-informed service to our customer. To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously. See full job description for more information MAIN DUTIES Deliver a customer focused service ensuring the highest standards of customer service at all times Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors Manage customer expectations ensuring open lines of communication are maintained always Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base. Ensure accurate recording of queries and customer concerns Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint Plan engineers workload in advance ensuring communication to all relevant parties ensuring all are aware of details of a call out Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA Record all updates on data base for knowledge share Ensure all updates are relayed clearly and understood within all relevant areas Manage emergencies in line with expectations of KPI s Identifying out of scope requests redirecting to correct operational / commercial process Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties Cover colleague s absence and hand over for smooth cover over annual leave Raise OOH call outs ensure follow up works are accurately captured logged and planed Attend meetings when requested to do so Work closely with teams to deliver a high standard of service to our customers and client Provide support where needed within the business and carry out ad hoc duties as requested. Show an understanding of KPI s and work to meet and exceed targets The ability to follow processes and identify and suggest improved ways of working within the team Liaise with engineers regarding job descriptions to ensure clarity surrounding FOW s and JO s Competent in diagnostic questioning to obtain a full understanding of request Understanding of PO s as required for material suppliers Work as part of a team SKILLS & KNOWLEDGE - Experience of working in a responsive repair setting - Experience of managing customer expectations in a customer focused environment - Have a good understanding of value for money in terms of the most cost-effective way to manage Repairs - The ability to strategically plan and organise workloads - A proactive / can do approach to work - The ability to work on own initiative and take full ownership of role and responsibility - The ability to work as part of a team and independently - The ability to follow process and work in a fast pace setting whilst remaining calm and focused. - Outstanding communication skills both internal and external - The ability to build and maintain good working relationships with all contacts - Build and maintain professional representation of the team - Ability to work occasional staggered shifts covering office 7am 6pm