Customer Experience Manager Benefits
- Basic Salary £45,000
- 34 Days Holiday (Inclusive of Public Holidays)
- Pension
- Healthcare
- Life Insurance
Responsibilities
- Ensuring that every customer interaction reflects the commitment to service excellence
- Driving exceptional customer satisfaction and loyalty
- Managing customer complaints
- Monitoring key customer metrics, leveraging data analytics and implementing improvements
Qualifications
- Degree in Business, Marketing, Data Analytics or similar
- Experience in customer experience management, service operations or similar
- Strong analytical skills with proficiency in data visualisation tools
- Familiarity with customer feedback platforms and CRM systems - SalesForce
About the Company
- Medical instrument and device manufacturer
- Established over 60 years
- Extensive product range and global presence in over 35 countries
- Global business with an inclusive and caring culture