Lettings Manager

Lettings Manager

Your new company
We are seeking an experienced property professional to lead and manage a varied portfolio of commercial and residential lettings, including office accommodation and temporary/social housing. This role is responsible for maximising occupancy, minimising void periods, and ensuring all properties are maintained to a high standard while remaining fully compliant with statutory and contractual requirements. A strong focus on tenant engagement and delivering a high-quality, customer-focused service is essential.

Your new role

• Property & Tenancy Management / Void Management.
• Develop and implement strategies to reduce void periods and maximise occupancy across the portfolio.
• Monitor performance, analyse trends, and recommend improvements to increase utilisation.
• Coordinate marketing and promotion of available properties and liaise with internal housing teams.
• Act as the main point of contact for tenants, ensuring queries and issues are resolved efficiently.
• Build and maintain positive tenant relationships through clear and proactive communication.
• Implement feedback mechanisms to improve service delivery and tenant satisfaction.
• Monitor rental income and arrears, ensuring effective debt management processes are in place.
• Manage budgets, ensuring cost control and achievement of income targets.
• Ensure compliance with all relevant regulations, including health & safety, housing legislation, and data protection.
• Produce regular KPI reports covering occupancy rates, void turnaround, arrears, and tenant satisfaction.
• Present insights and recommendations to senior stakeholders to drive continuous improvement.
• Support the sourcing and acquisition of additional properties in line with strategic objectives.
• Conduct market research and financial appraisals to inform investment decisions.
• Oversee onboarding and integration of new properties into the portfolio.
• Work closely with internal teams including Housing, Property Services, and Finance, as well as external partners to ensure seamless delivery of services.

What you'll need to succeed

• Proven experience within commercial lettings, property management, or social housing.
• Strong understanding of property legislation, tenancy agreements, and compliance requirements.
• Excellent communication and stakeholder management skills.
• Experience managing budgets, income targets, and financial performance.
• Strong organisational and multitasking abilities.
• Data-driven mindset with experience in reporting and performance analysis.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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