Job Role: F&B Supervisor Location: Oxford city centre Job Type: Full-time / Permanent Salary: £32,040 About the Role We are looking for an experienced Catering Supervisor to support the day-to-day delivery of high-quality food and beverage services across a busy hospitality environment. You will assist the Front of House Manager in supervising catering operations, ensuring excellent service standards, staff supervision and full compliance with hygiene and safety requirements. Key Responsibilities - Supervise meal services to ensure agreed service and hygiene standards are met. - Organise staff rotas and allocate duties according to service demands. - Ensure staff are correctly uniformed and maintain professional standards of appearance. - Set up dining areas, including table layouts, service equipment and stock checks. - Ensure service areas are left clean and tidy after each service period. - Support formal dining, events, drinks receptions and private functions. - Receive and check deliveries, ensuring correct storage and stock control. - Open and close bar areas, supervise bar staff and complete cash handling duties. - Maintain cleaning schedules across catering, café and bar areas. What We're Looking For - Previous experience in catering, hospitality or food & beverage supervision. - Strong leadership and organisational skills. - Excellent customer service and communication abilities. - Good understanding of food hygiene and health & safety standards. - Flexible approach to working hours, including evenings and weekends. Benefits - Xmas Closure - 38 days holiday each year (includes BH) - Free meals - Generous pension scheme INDCOM Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 23, 2026
Full time
Job Role: F&B Supervisor Location: Oxford city centre Job Type: Full-time / Permanent Salary: £32,040 About the Role We are looking for an experienced Catering Supervisor to support the day-to-day delivery of high-quality food and beverage services across a busy hospitality environment. You will assist the Front of House Manager in supervising catering operations, ensuring excellent service standards, staff supervision and full compliance with hygiene and safety requirements. Key Responsibilities - Supervise meal services to ensure agreed service and hygiene standards are met. - Organise staff rotas and allocate duties according to service demands. - Ensure staff are correctly uniformed and maintain professional standards of appearance. - Set up dining areas, including table layouts, service equipment and stock checks. - Ensure service areas are left clean and tidy after each service period. - Support formal dining, events, drinks receptions and private functions. - Receive and check deliveries, ensuring correct storage and stock control. - Open and close bar areas, supervise bar staff and complete cash handling duties. - Maintain cleaning schedules across catering, café and bar areas. What We're Looking For - Previous experience in catering, hospitality or food & beverage supervision. - Strong leadership and organisational skills. - Excellent customer service and communication abilities. - Good understanding of food hygiene and health & safety standards. - Flexible approach to working hours, including evenings and weekends. Benefits - Xmas Closure - 38 days holiday each year (includes BH) - Free meals - Generous pension scheme INDCOM Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job title: F&B Supervisor Salary: 28,000 GBP Location: Woking, Surrey Accommodation provided: No Charge for accommodation: N/A Type of contract: Permanent Workplace description: This elegant mansion in the beautiful countryside of Surrey, has a peaceful location surrounded by green gardens, yet only a few minutes from the centre of Woking. The stylish bedrooms each have a flat-screen TV, work desk, luxury modern bathrooms with complimentary toiletries and high-speed Wi-Fi is which is also available in public areas. Guests can relax in the bar, or enjoy a meal within the hotel s restaurant which offers a seasonal menu using locally sourced ingredients or relax on the terrace overlooking the manicured gardens. Main duties and responsibilities: As Food & Beverage Supervisor, you will be part of a Team of Food & Beverage service professionals to ensure guest expectations are exceeded, as a result of a seamless service delivery. You will be required to be flexible around all Food & Beverage areas including restaurant, bar, room service, al fresco dining and lounge and afternoon tea offering. As Food & Beverage Supervisor, you will also be required to support on weddings and special events. Whilst experience within a high end restaurant/bar/venue is desirable, a passion for excellence, a can do attitude and a willingness to learn is essential. Essential criteria: Experience within a Food & Beverage environment with strong food and drink knowledge Confidence to manage a team Customer service and excellent communication skills Important Notes: 1. Applications should be made by email. 2. Applications should be in Word format only and in ENGLISH! 3. DDH Recruitment Ltd does not charge work seekers for its services. 4. All workers will be subject to UK taxation. Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible.
May 22, 2026
Full time
Job title: F&B Supervisor Salary: 28,000 GBP Location: Woking, Surrey Accommodation provided: No Charge for accommodation: N/A Type of contract: Permanent Workplace description: This elegant mansion in the beautiful countryside of Surrey, has a peaceful location surrounded by green gardens, yet only a few minutes from the centre of Woking. The stylish bedrooms each have a flat-screen TV, work desk, luxury modern bathrooms with complimentary toiletries and high-speed Wi-Fi is which is also available in public areas. Guests can relax in the bar, or enjoy a meal within the hotel s restaurant which offers a seasonal menu using locally sourced ingredients or relax on the terrace overlooking the manicured gardens. Main duties and responsibilities: As Food & Beverage Supervisor, you will be part of a Team of Food & Beverage service professionals to ensure guest expectations are exceeded, as a result of a seamless service delivery. You will be required to be flexible around all Food & Beverage areas including restaurant, bar, room service, al fresco dining and lounge and afternoon tea offering. As Food & Beverage Supervisor, you will also be required to support on weddings and special events. Whilst experience within a high end restaurant/bar/venue is desirable, a passion for excellence, a can do attitude and a willingness to learn is essential. Essential criteria: Experience within a Food & Beverage environment with strong food and drink knowledge Confidence to manage a team Customer service and excellent communication skills Important Notes: 1. Applications should be made by email. 2. Applications should be in Word format only and in ENGLISH! 3. DDH Recruitment Ltd does not charge work seekers for its services. 4. All workers will be subject to UK taxation. Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible.
Group Senior Sous Chef £47,899 pa plus a 10% performance-based bonus and great benefits Tate Modern, Bankside, London 47.5 hours per week Ref: TE/TP/699/700 We are looking for an enthusiastic & creative Group Senior Sous Chef to join the BOH operations team at Tate Britain and Tate Modern! We work very closely with fantastic suppliers, and regularly showcase the very best in British meat, fish, and vegetables. Within the kitchen lies state of the art equipment and multiple kitchen spaces to let creative juices flow. We are also blessed with time here - being open in line with the gallery hours allows the chefs to have the freedom of time to create, explore new flavours and dishes, and of course to better the ever-difficult work life balance. We want to be the best gallery catering facility in the world, with a strong commitment to quality, service and sustainability in the food and drink we serve. The successful candidate should share this passion and have proven experience in a catering/kitchen environment with prior supervisory/management experience. They will be an excellent communicator and have experience of managing stock and equipment, ordering, minimising waste and maintaining or raising profit margins on food. They will also work to the highest hygiene standards with excellent knowledge of COSHH and food safety. Tate Eats is unique in the cultural world, a hospitality business whose purpose supports the vision and reach of Tate in all four of its galleries. All our profits are returned to Tate championing the right to the richness of art for everyone. Our business is multi-faceted, we run restaurants, cafés and bars while delivering a vast range of events from film premieres to boardroom lunches. We are though much more than that, we have a pioneering roastery setting the agenda on gender equality in the coffee supply chain. We brew beer, we blend gin, we create teas, we have a multi award-winning wine programme, we visit farms, we research and write menus in response to Tate's diverse programme, and we collaborate with artists and curators. As well as a great place to work, we offer excellent benefits and development opportunities. Our benefits include staff meal allowance, performance and service awards, Employee Assistance Program, Mental Health Allies, cycle scheme and eyecare vouchers, Producer & Supplier Trips, beverage training & tastings, great discounts in our shops and catering outlets, and free entry to exhibitions for you, your friends and family. For further information and to apply please visit our website. Closing date: 27 May 2026.
May 21, 2026
Full time
Group Senior Sous Chef £47,899 pa plus a 10% performance-based bonus and great benefits Tate Modern, Bankside, London 47.5 hours per week Ref: TE/TP/699/700 We are looking for an enthusiastic & creative Group Senior Sous Chef to join the BOH operations team at Tate Britain and Tate Modern! We work very closely with fantastic suppliers, and regularly showcase the very best in British meat, fish, and vegetables. Within the kitchen lies state of the art equipment and multiple kitchen spaces to let creative juices flow. We are also blessed with time here - being open in line with the gallery hours allows the chefs to have the freedom of time to create, explore new flavours and dishes, and of course to better the ever-difficult work life balance. We want to be the best gallery catering facility in the world, with a strong commitment to quality, service and sustainability in the food and drink we serve. The successful candidate should share this passion and have proven experience in a catering/kitchen environment with prior supervisory/management experience. They will be an excellent communicator and have experience of managing stock and equipment, ordering, minimising waste and maintaining or raising profit margins on food. They will also work to the highest hygiene standards with excellent knowledge of COSHH and food safety. Tate Eats is unique in the cultural world, a hospitality business whose purpose supports the vision and reach of Tate in all four of its galleries. All our profits are returned to Tate championing the right to the richness of art for everyone. Our business is multi-faceted, we run restaurants, cafés and bars while delivering a vast range of events from film premieres to boardroom lunches. We are though much more than that, we have a pioneering roastery setting the agenda on gender equality in the coffee supply chain. We brew beer, we blend gin, we create teas, we have a multi award-winning wine programme, we visit farms, we research and write menus in response to Tate's diverse programme, and we collaborate with artists and curators. As well as a great place to work, we offer excellent benefits and development opportunities. Our benefits include staff meal allowance, performance and service awards, Employee Assistance Program, Mental Health Allies, cycle scheme and eyecare vouchers, Producer & Supplier Trips, beverage training & tastings, great discounts in our shops and catering outlets, and free entry to exhibitions for you, your friends and family. For further information and to apply please visit our website. Closing date: 27 May 2026.
Senior Sous Chef, Production Kitchen £47,899 pa plus a 10% performance-based bonus and great benefits Tate Modern, Bankside, London 47.5 hours per week Ref: TE/TP/699/709 We are looking for a creative, enthusiastic and experienced Senior Sous Chef to join our team at the Tate Modern Production Kitchen! We work very closely with fantastic suppliers, and regularly showcase the very best in British meat, fish, and vegetables. Within the kitchen lies state of the art equipment and multiple kitchen spaces to let creative juices flow. We are also blessed with time here - being open in line with the gallery hours allows the chefs to have the freedom of time to create, explore new flavours and dishes, and of course to better the ever-difficult work life balance. We want to be the best gallery catering facility in the world, with a strong commitment to quality, service and sustainability in the food and drink we serve. The successful candidate should share this passion and have proven experience in a catering/kitchen environment with prior supervisory/management experience. They will be an excellent communicator and have experience of managing stock and equipment, ordering, minimising waste and maintaining or raising profit margins on food. They will also work to the highest hygiene standards with excellent knowledge of COSHH and food safety. Tate Eats is unique in the cultural world, a hospitality business whose purpose supports the vision and reach of Tate in all four of its galleries. All our profits are returned to Tate championing the right to the richness of art for everyone. Our business is multi-faceted, we run restaurants, cafés and bars while delivering a vast range of events from film premieres to boardroom lunches. We are though much more than that, we have a pioneering roastery setting the agenda on gender equality in the coffee supply chain. We brew beer, we blend gin, we create teas, we have a multi award-winning wine programme, we visit farms, we research and write menus in response to Tate's diverse programme, and we collaborate with artists and curators. As well as a great place to work, we offer excellent benefits and development opportunities. Our benefits include staff meal allowance, performance and service awards, Employee Assistance Program, Mental Health Allies, cycle scheme and eyecare vouchers, Producer & Supplier Trips, beverage training & tastings, great discounts in our shops and catering outlets, and free entry to exhibitions for you, your friends and family. For further information and to apply please visit our website. Closing date: 28 May 2026.
May 21, 2026
Full time
Senior Sous Chef, Production Kitchen £47,899 pa plus a 10% performance-based bonus and great benefits Tate Modern, Bankside, London 47.5 hours per week Ref: TE/TP/699/709 We are looking for a creative, enthusiastic and experienced Senior Sous Chef to join our team at the Tate Modern Production Kitchen! We work very closely with fantastic suppliers, and regularly showcase the very best in British meat, fish, and vegetables. Within the kitchen lies state of the art equipment and multiple kitchen spaces to let creative juices flow. We are also blessed with time here - being open in line with the gallery hours allows the chefs to have the freedom of time to create, explore new flavours and dishes, and of course to better the ever-difficult work life balance. We want to be the best gallery catering facility in the world, with a strong commitment to quality, service and sustainability in the food and drink we serve. The successful candidate should share this passion and have proven experience in a catering/kitchen environment with prior supervisory/management experience. They will be an excellent communicator and have experience of managing stock and equipment, ordering, minimising waste and maintaining or raising profit margins on food. They will also work to the highest hygiene standards with excellent knowledge of COSHH and food safety. Tate Eats is unique in the cultural world, a hospitality business whose purpose supports the vision and reach of Tate in all four of its galleries. All our profits are returned to Tate championing the right to the richness of art for everyone. Our business is multi-faceted, we run restaurants, cafés and bars while delivering a vast range of events from film premieres to boardroom lunches. We are though much more than that, we have a pioneering roastery setting the agenda on gender equality in the coffee supply chain. We brew beer, we blend gin, we create teas, we have a multi award-winning wine programme, we visit farms, we research and write menus in response to Tate's diverse programme, and we collaborate with artists and curators. As well as a great place to work, we offer excellent benefits and development opportunities. Our benefits include staff meal allowance, performance and service awards, Employee Assistance Program, Mental Health Allies, cycle scheme and eyecare vouchers, Producer & Supplier Trips, beverage training & tastings, great discounts in our shops and catering outlets, and free entry to exhibitions for you, your friends and family. For further information and to apply please visit our website. Closing date: 28 May 2026.
Role: Senior Bartender / Mixologist Location: Birmingham, England Salary: 14.24 per hour (including holiday pay) Job Type: Flexible shifts, events, and functions Are you a skilled bartender or mixologist looking for premium, flexible shifts across Birmingham's most dynamic events and functions? This is an excellent opportunity to bring your craft to a professional team supporting high-profile hospitality venues. From high-volume cocktail bars at exclusive functions to slick banqueting service, we are looking for reliable, well-presented bar professionals who thrive under pressure and bring energy, confidence, and flair to every shift. Why Apply for this Bartending Role in Birmingham? This position offers maximum flexibility across a variety of prestigious and professional settings: Competitive Pay: 14.24 per hour (inclusive of holiday pay). Total Flexibility: Choose the shifts that fit around your schedule across Birmingham. Premier Venues: Work across high-end banquets, corporate conferences, luxury hospitality venues, and major public events. Supportive Environment: Work alongside a professional team of fellow hospitality experts. Ideal for Extra Income: Perfect for seasoned bartenders looking to supplement their income with high-paying freelance shifts. Key Responsibilities: Deliver exceptional bar and beverage service, ensuring guests receive a premium experience. Demonstrate strong knowledge of drinks service, pouring technique, and efficiency behind the bar. Assist with broader front-of-house duties when required, including high-end food and plate service. Maintain an immaculate, organised, and efficient bar environment during fast-paced service. Collaborate effectively with supervisors and event managers to ensure seamless operations. Represent the venue and agency with polished professionalism, punctuality, and a polite demeanour. What We Are Looking For: Proven experience working as a bartender in a busy, high-standard hospitality environment (hotels, cocktail bars, or large-scale events). A confident, engaging personality with excellent communication skills. Strong knowledge of drinks, standard cocktails, and classic bar service etiquette. Flawless presentation, reliability, and a proactive attitude. The ability to remain calm and efficient when the bar gets incredibly busy. Flexibility to travel to various venues in and around the Birmingham area. Requirements: You must have the right to work in the UK and be able to easily commute to shifts within Birmingham. If you are a talented bartender looking for rewarding, flexible work with a great team, we would love to hear from you. Apply now to secure your next shift. Job Number: INDF&B / (phone number removed) Location: Birmingham Role: Experienced Bartender Consultant: Natasha Seadon Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
May 20, 2026
Seasonal
Role: Senior Bartender / Mixologist Location: Birmingham, England Salary: 14.24 per hour (including holiday pay) Job Type: Flexible shifts, events, and functions Are you a skilled bartender or mixologist looking for premium, flexible shifts across Birmingham's most dynamic events and functions? This is an excellent opportunity to bring your craft to a professional team supporting high-profile hospitality venues. From high-volume cocktail bars at exclusive functions to slick banqueting service, we are looking for reliable, well-presented bar professionals who thrive under pressure and bring energy, confidence, and flair to every shift. Why Apply for this Bartending Role in Birmingham? This position offers maximum flexibility across a variety of prestigious and professional settings: Competitive Pay: 14.24 per hour (inclusive of holiday pay). Total Flexibility: Choose the shifts that fit around your schedule across Birmingham. Premier Venues: Work across high-end banquets, corporate conferences, luxury hospitality venues, and major public events. Supportive Environment: Work alongside a professional team of fellow hospitality experts. Ideal for Extra Income: Perfect for seasoned bartenders looking to supplement their income with high-paying freelance shifts. Key Responsibilities: Deliver exceptional bar and beverage service, ensuring guests receive a premium experience. Demonstrate strong knowledge of drinks service, pouring technique, and efficiency behind the bar. Assist with broader front-of-house duties when required, including high-end food and plate service. Maintain an immaculate, organised, and efficient bar environment during fast-paced service. Collaborate effectively with supervisors and event managers to ensure seamless operations. Represent the venue and agency with polished professionalism, punctuality, and a polite demeanour. What We Are Looking For: Proven experience working as a bartender in a busy, high-standard hospitality environment (hotels, cocktail bars, or large-scale events). A confident, engaging personality with excellent communication skills. Strong knowledge of drinks, standard cocktails, and classic bar service etiquette. Flawless presentation, reliability, and a proactive attitude. The ability to remain calm and efficient when the bar gets incredibly busy. Flexibility to travel to various venues in and around the Birmingham area. Requirements: You must have the right to work in the UK and be able to easily commute to shifts within Birmingham. If you are a talented bartender looking for rewarding, flexible work with a great team, we would love to hear from you. Apply now to secure your next shift. Job Number: INDF&B / (phone number removed) Location: Birmingham Role: Experienced Bartender Consultant: Natasha Seadon Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
Contract Brief: Walworth Living Room Courtyard Programme and Operations (Events) Brief Published: 15.5.2026 Pembroke House Deadline for expressions of interest: 1.6.2026 Pembroke House is a centre for social action and residential community based in Walworth, SE17. We are seeking a dynamic freelancer to activate our newly opened outdoor Courtyard at the Walworth Living Room, while also maximising the use of capacity within the main building. Contract Focus Our focus is to establish the Courtyard at the Walworth Living Room as a premier summer destination through a vibrant social events programme and a high-quality local food offer , while developing a sustainable business model for courtyard activities. Our focus times for the first stages are Friday evenings and Saturday daytimes/evenings , and we are particularly interested in attracting those living and working locally who are not available during the currently daytime opening hours of the Walworth Living Room, including young professionals and families. You will have strong foundations to build on, including a strong programme of activities already underway at the Walworth Living Room, a semi-regular pop-up from Kaieteur Kitchen and growing local awareness of the Walworth Living Room as a venue. Walworth Living Room The Living Room offers a comfortable and welcoming space where people can drop in, have a cup of tea, and connect with their neighbours. We host a wide range of regular activities from collage to ESOL classes to brunch to chess/board games providing accessible and enjoyable ways for people to build relationships. This regular programme is complemented by workshops, discussions, and creative sessions on topics such as sustainable food systems, local social services, housing rights, community art projects, and responses to current social issues. The Courtyard We now have an exciting opportunity to take the Walworth Living Room to the next stage by activating the spacious courtyard through new landscaping, introduction of a new food hatch (created from a converted shipping container) and new connections through to the large activity spaces within the main building. This development will extend the use of the site beyond the building itself, creating a more vibrant and inclusive environment for the community. The courtyard can be integrated with the indoor spaces - including a large main hall (100 sqm) and a smaller lounge area (45 sqm) - allowing for flexible and simultaneous use across the site. Together, these spaces can support a wide range of activities and events. The overall aim of this contract is to use these enhanced facilities to attract a broader and more diverse community, establish the Walworth Living Room as a well-known local destination, and create a space where there is always something happening for everyone. Contract Terms Duration: 4 months (with potential for extension). Total Fee: £14560 (e.g. 3 days @ £280 per day). Location: On-site at Pembroke House estate, Walworth, SE17. Budget: There will be a small working budget to cover the costs related to this work. Deliverables We are looking to award a contract to an individual to deliver the following specific project outputs: Deliverable 1 : Summer Events Programme. Design and execute social and cultural events on Fridays and Saturdays to attract various target audiences. Deliverable 2 : Marketing & Audience Strategy. Produce and implement a marketing campaign utilizing free resources (Google Ads, Eventbrite) and targeted local outreach to build a consistent audience. Deliverable 3 : Food & Beverage (F&B) Setup. Oversee the kit-out and setup of the shipping-container as a point of sale and service hatch, in coordination with the existing Walworth Living Room kitchen. Deliverable 4 : F&B model. Establish a collaborative model with a pool of local food partners, including the setup of the shipping-container point-of-sale and kitchen kit-out. Deliverable 5 : Operations & Compliance Pack. Create a suite of Standard Operating Procedures (SOPs) for kitchen use, including food safety vetting for food vendors , and on-site fire evacuation procedures. Deliverable 6 : Financial Viability & Data Report. Produce a final report supported by performance data (footfall, revenue, community reach) and recommended business models for future sustainable seasons. Deliverable 7 : On-site Execution. Lead the safe and compliant operation of all scheduled events, acting as the primary premises supervisor and fire warden during activation. Experience Required The ideal candidate will have: Operational Leadership: Proven experience running or supporting commercial/semi-commercial event spaces or F&B operations. Strategic Mindset: Ability to develop and test business models based on data and community feedback. Compliance Rigour: Minimum Level 2 Food Safety certification (Level 3 desirable) and a strong understanding of H&S and licensing. Current Personal Licence holder, or willing to obtain one, in order to oversee the sale of alcohol onsite. Community Engagement: Experience working with diverse communities and a passion for the vision of Pembroke House. Payment Terms Invoices: Submitted monthly Terms: We will issue a contract for services. Expenses: Total fee is exclusive of direct project costs; travel expenses to the site are excluded.
May 20, 2026
Full time
Contract Brief: Walworth Living Room Courtyard Programme and Operations (Events) Brief Published: 15.5.2026 Pembroke House Deadline for expressions of interest: 1.6.2026 Pembroke House is a centre for social action and residential community based in Walworth, SE17. We are seeking a dynamic freelancer to activate our newly opened outdoor Courtyard at the Walworth Living Room, while also maximising the use of capacity within the main building. Contract Focus Our focus is to establish the Courtyard at the Walworth Living Room as a premier summer destination through a vibrant social events programme and a high-quality local food offer , while developing a sustainable business model for courtyard activities. Our focus times for the first stages are Friday evenings and Saturday daytimes/evenings , and we are particularly interested in attracting those living and working locally who are not available during the currently daytime opening hours of the Walworth Living Room, including young professionals and families. You will have strong foundations to build on, including a strong programme of activities already underway at the Walworth Living Room, a semi-regular pop-up from Kaieteur Kitchen and growing local awareness of the Walworth Living Room as a venue. Walworth Living Room The Living Room offers a comfortable and welcoming space where people can drop in, have a cup of tea, and connect with their neighbours. We host a wide range of regular activities from collage to ESOL classes to brunch to chess/board games providing accessible and enjoyable ways for people to build relationships. This regular programme is complemented by workshops, discussions, and creative sessions on topics such as sustainable food systems, local social services, housing rights, community art projects, and responses to current social issues. The Courtyard We now have an exciting opportunity to take the Walworth Living Room to the next stage by activating the spacious courtyard through new landscaping, introduction of a new food hatch (created from a converted shipping container) and new connections through to the large activity spaces within the main building. This development will extend the use of the site beyond the building itself, creating a more vibrant and inclusive environment for the community. The courtyard can be integrated with the indoor spaces - including a large main hall (100 sqm) and a smaller lounge area (45 sqm) - allowing for flexible and simultaneous use across the site. Together, these spaces can support a wide range of activities and events. The overall aim of this contract is to use these enhanced facilities to attract a broader and more diverse community, establish the Walworth Living Room as a well-known local destination, and create a space where there is always something happening for everyone. Contract Terms Duration: 4 months (with potential for extension). Total Fee: £14560 (e.g. 3 days @ £280 per day). Location: On-site at Pembroke House estate, Walworth, SE17. Budget: There will be a small working budget to cover the costs related to this work. Deliverables We are looking to award a contract to an individual to deliver the following specific project outputs: Deliverable 1 : Summer Events Programme. Design and execute social and cultural events on Fridays and Saturdays to attract various target audiences. Deliverable 2 : Marketing & Audience Strategy. Produce and implement a marketing campaign utilizing free resources (Google Ads, Eventbrite) and targeted local outreach to build a consistent audience. Deliverable 3 : Food & Beverage (F&B) Setup. Oversee the kit-out and setup of the shipping-container as a point of sale and service hatch, in coordination with the existing Walworth Living Room kitchen. Deliverable 4 : F&B model. Establish a collaborative model with a pool of local food partners, including the setup of the shipping-container point-of-sale and kitchen kit-out. Deliverable 5 : Operations & Compliance Pack. Create a suite of Standard Operating Procedures (SOPs) for kitchen use, including food safety vetting for food vendors , and on-site fire evacuation procedures. Deliverable 6 : Financial Viability & Data Report. Produce a final report supported by performance data (footfall, revenue, community reach) and recommended business models for future sustainable seasons. Deliverable 7 : On-site Execution. Lead the safe and compliant operation of all scheduled events, acting as the primary premises supervisor and fire warden during activation. Experience Required The ideal candidate will have: Operational Leadership: Proven experience running or supporting commercial/semi-commercial event spaces or F&B operations. Strategic Mindset: Ability to develop and test business models based on data and community feedback. Compliance Rigour: Minimum Level 2 Food Safety certification (Level 3 desirable) and a strong understanding of H&S and licensing. Current Personal Licence holder, or willing to obtain one, in order to oversee the sale of alcohol onsite. Community Engagement: Experience working with diverse communities and a passion for the vision of Pembroke House. Payment Terms Invoices: Submitted monthly Terms: We will issue a contract for services. Expenses: Total fee is exclusive of direct project costs; travel expenses to the site are excluded.
Front of House/Hospitality Assistant - FM Service Provider - Witney - 13.45 per hour Exciting opportunity to work for an established FM Service Provider situated on a commercial estate in Witney. CBW are currently recruiting for a Front of House/Hospitality Assistant to be based on a commercial building, the successful candidates will have a proven track record in this field. Hours/Details: Monday to Friday 07:30am to 15:00pm Temp to perm Immediate start Key duties & Responsibilities: Serving hot & cold beverages Serving hot & cold food Operating a till Taking customer orders Replenishment of stock & food Food prep Assisting with deliveries & pot washing Perform basic cleaning duties Requirements: To work to a timescale as agreed with you and your Supervisor/Manager Ensure compliance with relevant health & safety practices To act in a professional manner at all times Be honest, reliable and hard working Must be able to demonstrate good communication skills Be eligible to work in the UK Please send your CV to Jordyn at CBW (url removed) for more Information
May 20, 2026
Full time
Front of House/Hospitality Assistant - FM Service Provider - Witney - 13.45 per hour Exciting opportunity to work for an established FM Service Provider situated on a commercial estate in Witney. CBW are currently recruiting for a Front of House/Hospitality Assistant to be based on a commercial building, the successful candidates will have a proven track record in this field. Hours/Details: Monday to Friday 07:30am to 15:00pm Temp to perm Immediate start Key duties & Responsibilities: Serving hot & cold beverages Serving hot & cold food Operating a till Taking customer orders Replenishment of stock & food Food prep Assisting with deliveries & pot washing Perform basic cleaning duties Requirements: To work to a timescale as agreed with you and your Supervisor/Manager Ensure compliance with relevant health & safety practices To act in a professional manner at all times Be honest, reliable and hard working Must be able to demonstrate good communication skills Be eligible to work in the UK Please send your CV to Jordyn at CBW (url removed) for more Information
Food & Beverage Assistant - Flexible work at events and functions in Birmingham Are you an experienced Food & Beverage Assistant, bartender, plate waiter or waiting staff member looking for flexible shifts in Birmingham? This is a great opportunity to join a professional team, supporting busy hospitality venues with bar service, waiting, food service, events and functions. We are looking for reliable, well-presented people who enjoy working with guests and can bring energy, confidence, and a positive attitude to every shift. Why apply for this Food & Beverage Assistant role in Birmingham? Because this role gives you flexible work across a variety of professional settings: Pay from £14.24 per hour including holiday pay Flexible shifts available across Birmingham Work across banquets, conferences, hospitality venues, events and functions Opportunities for bartenders, plate waiters, and waiting staff Supportive team environments Ideal for experienced people looking for extra work Key Responsibilities: Provide excellent guest service across events and functions Work as part of a professional hospitality team Support bar service, plate waiting, food service, and general waiting duties Keep service areas clean, tidy, and presentable Follow instructions from supervisors and event managers Represent the venue and agency in a polite, reliable, and well-presented manner What we're looking for: Previous experience as a Food & Beverage Assistant, bartender, plate waiter, or waiting staff member A professional and presentable approach to work Good communication skills and confidence with guests Reliability, punctuality, and a positive attitude The ability to work in a busy environment Flexibility to work across different shifts in Birmingham This Food & Beverage Assistant role in Birmingham is ideal for experienced people who enjoy variety, working with guests, and being part of successful hospitality service. You must have the right to work in the UK and be able to travel to shifts in and around Birmingham. Apply now - we'd love to hear from you. Job Number 932437 INDF&B Location Birmingham Role Food & Beverage Assistant Consultant Kevin Thomas Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
May 20, 2026
Seasonal
Food & Beverage Assistant - Flexible work at events and functions in Birmingham Are you an experienced Food & Beverage Assistant, bartender, plate waiter or waiting staff member looking for flexible shifts in Birmingham? This is a great opportunity to join a professional team, supporting busy hospitality venues with bar service, waiting, food service, events and functions. We are looking for reliable, well-presented people who enjoy working with guests and can bring energy, confidence, and a positive attitude to every shift. Why apply for this Food & Beverage Assistant role in Birmingham? Because this role gives you flexible work across a variety of professional settings: Pay from £14.24 per hour including holiday pay Flexible shifts available across Birmingham Work across banquets, conferences, hospitality venues, events and functions Opportunities for bartenders, plate waiters, and waiting staff Supportive team environments Ideal for experienced people looking for extra work Key Responsibilities: Provide excellent guest service across events and functions Work as part of a professional hospitality team Support bar service, plate waiting, food service, and general waiting duties Keep service areas clean, tidy, and presentable Follow instructions from supervisors and event managers Represent the venue and agency in a polite, reliable, and well-presented manner What we're looking for: Previous experience as a Food & Beverage Assistant, bartender, plate waiter, or waiting staff member A professional and presentable approach to work Good communication skills and confidence with guests Reliability, punctuality, and a positive attitude The ability to work in a busy environment Flexibility to work across different shifts in Birmingham This Food & Beverage Assistant role in Birmingham is ideal for experienced people who enjoy variety, working with guests, and being part of successful hospitality service. You must have the right to work in the UK and be able to travel to shifts in and around Birmingham. Apply now - we'd love to hear from you. Job Number 932437 INDF&B Location Birmingham Role Food & Beverage Assistant Consultant Kevin Thomas Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
Back of House Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 40 hours per week, including weekends Reporting to : Director of Food & Beverage and Food & Beverage Manager Responsible for : Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams Job Purpose: Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall. Key responsibilities of the Back of House Manager : Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting Ensure BOH operations fully support front-of-house service delivery and culinary execution Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas Ensure correct procedures for goods delivery, storage, and internal transfers are followed Monitor operational efficiency and implement improvements to workflows and resource allocation Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements Support new openings, events, and peak trading periods with appropriate BOH planning and staffing Uphold Rockliffe Hall's brand standards across all BOH environments Lead, recruit, train, and develop a high-performing stewardship and BOH support team Ensure all new starters receive a comprehensive BOH induction and role-specific training Conduct regular job chats, performance reviews, and annual appraisals Provide ongoing coaching, mentoring, and statutory training Create a positive, respectful, and disciplined working culture within BOH teams Manage attendance, performance, and conduct issues in line with company procedures Support succession planning and internal development within BOH roles Represent BOH operations at daily and weekly operational meetings About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 20, 2026
Full time
Back of House Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 40 hours per week, including weekends Reporting to : Director of Food & Beverage and Food & Beverage Manager Responsible for : Stewarding Team, Back of House Supervisors, Kitchen Porters and BOH Support Teams Job Purpose: Working closely with the Director of Food & Beverage, Food & Beverage Manager, and Executive Kitchen leadership, the Back of House Manager will drive operational excellence, hygiene compliance, team performance, and efficiency across all BOH operations, supporting the overall success and reputation of Rockliffe Hall. Key responsibilities of the Back of House Manager : Oversee the daily operation of all back-of-house areas across kitchens, restaurants, bars, events, and banqueting Ensure BOH operations fully support front-of-house service delivery and culinary execution Manage cleaning standards, waste management, recycling, and sustainability practices across all BOH areas Ensure correct procedures for goods delivery, storage, and internal transfers are followed Monitor operational efficiency and implement improvements to workflows and resource allocation Work closely with the Executive Head Chef and F&B leadership to align BOH operations with service requirements Support new openings, events, and peak trading periods with appropriate BOH planning and staffing Uphold Rockliffe Hall's brand standards across all BOH environments Lead, recruit, train, and develop a high-performing stewardship and BOH support team Ensure all new starters receive a comprehensive BOH induction and role-specific training Conduct regular job chats, performance reviews, and annual appraisals Provide ongoing coaching, mentoring, and statutory training Create a positive, respectful, and disciplined working culture within BOH teams Manage attendance, performance, and conduct issues in line with company procedures Support succession planning and internal development within BOH roles Represent BOH operations at daily and weekly operational meetings About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Floor Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 45 hours per week, including weekends Reporting to : Bar Manager and Food & Beverage Manager Responsible fo r: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor) Job Purpose: We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams. The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience. Key responsibilities of the Floor Manager : Oversee the smooth running of floor operations during evening service Coordinate service flow between bar, cocktail servers, and floor teams Monitor pacing, guest volumes, and atmosphere throughout the night Ensure opening, service, and close-down procedures are executed correctly Maintain clear communication with the Bar Manager during service Address service or guest experience issues in real time Lead and support supervisors and floor-based team members during shifts Allocate floor sections and roles in line with service demands Deliver pre-service briefings and maintain communication during service Coach team members in service style, confidence, and guest engagement Manage performance and behaviour standards during service Maintain a strong, confident presence on the bar floor Engage naturally with guests, enhancing energy and atmosphere Handle guest feedback professionally and discreetly Ensure presentation, lighting, music levels, and ambiance align with the brand About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 20, 2026
Full time
Floor Manager Location : Rockliffe Hall, Darlington Salary : £40,000 to £42,000 per annum Hours : Fulltime - 45 hours per week, including weekends Reporting to : Bar Manager and Food & Beverage Manager Responsible fo r: Bar Supervisors, Floor Supervisors, Bartenders, Cocktail Servers and Support Staff (across the floor) Job Purpose: We're looking for an experienced Floor Manager who will be responsible for leading front-of-house floor operations during evening service, ensuring a polished, vibrant, and engaging guest experience. This is a highly visible, hands-on role focused on service excellence, atmosphere management, and seamless coordination between bar and floor teams. The Floor Manager will act as the senior operational lead during service, setting the pace, maintaining standards, and ensuring delivers a consistently elevated evening bar experience. Key responsibilities of the Floor Manager : Oversee the smooth running of floor operations during evening service Coordinate service flow between bar, cocktail servers, and floor teams Monitor pacing, guest volumes, and atmosphere throughout the night Ensure opening, service, and close-down procedures are executed correctly Maintain clear communication with the Bar Manager during service Address service or guest experience issues in real time Lead and support supervisors and floor-based team members during shifts Allocate floor sections and roles in line with service demands Deliver pre-service briefings and maintain communication during service Coach team members in service style, confidence, and guest engagement Manage performance and behaviour standards during service Maintain a strong, confident presence on the bar floor Engage naturally with guests, enhancing energy and atmosphere Handle guest feedback professionally and discreetly Ensure presentation, lighting, music levels, and ambiance align with the brand About Us: Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of an exceptional Floor Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Assistant General Manager Preston The role: Would you like to join a market-leading company in their industry across the UK Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred! Duties within our venues also include: Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager Delegate and support staff in their daily tasks Encouraging and driving business day to day, including during peak times and tournament days. Key holder duties (such as opening or closing a venue) By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers. Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles. So, whats in it for you? Job Security due to an ever-expanding business The opportunity to earn bonuses and recognition for going the extra mile. They pay above the National Living Wage regardless of age! Annual Shoe Allowance Enhanced Maternity and Paternity packages. Employee Development Programme available. Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline Life Assurance 3 x annual salary HAPI App discounts retail, travel, cinema etc. Discount on Tanning, Lotions and Gym Membership Access to a generous refer a friend programme Package: Salary: 28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns Benefits: Bonus scheme Performance bonus Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
May 19, 2026
Full time
Assistant General Manager Preston The role: Would you like to join a market-leading company in their industry across the UK Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred! Duties within our venues also include: Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager Delegate and support staff in their daily tasks Encouraging and driving business day to day, including during peak times and tournament days. Key holder duties (such as opening or closing a venue) By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers. Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles. So, whats in it for you? Job Security due to an ever-expanding business The opportunity to earn bonuses and recognition for going the extra mile. They pay above the National Living Wage regardless of age! Annual Shoe Allowance Enhanced Maternity and Paternity packages. Employee Development Programme available. Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline Life Assurance 3 x annual salary HAPI App discounts retail, travel, cinema etc. Discount on Tanning, Lotions and Gym Membership Access to a generous refer a friend programme Package: Salary: 28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns Benefits: Bonus scheme Performance bonus Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Assistant General Manager Macclesfield The role: Would you like to join a market-leading company in their industry across the UK Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred! Duties within our venues also include: Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager Delegate and support staff in their daily tasks Encouraging and driving business day to day, including during peak times and tournament days. Key holder duties (such as opening or closing a venue) By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers. Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles. So, whats in it for you? Job Security due to an ever-expanding business The opportunity to earn bonuses and recognition for going the extra mile. They pay above the National Living Wage regardless of age! Annual Shoe Allowance Enhanced Maternity and Paternity packages. Employee Development Programme available. Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline Life Assurance 3 x annual salary HAPI App discounts retail, travel, cinema etc. Discount on Tanning, Lotions and Gym Membership Access to a generous refer a friend programme Package: Salary: 28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns Benefits: Bonus scheme Performance bonus Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
May 19, 2026
Full time
Assistant General Manager Macclesfield The role: Would you like to join a market-leading company in their industry across the UK Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred! Duties within our venues also include: Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager Delegate and support staff in their daily tasks Encouraging and driving business day to day, including during peak times and tournament days. Key holder duties (such as opening or closing a venue) By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers. Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles. So, whats in it for you? Job Security due to an ever-expanding business The opportunity to earn bonuses and recognition for going the extra mile. They pay above the National Living Wage regardless of age! Annual Shoe Allowance Enhanced Maternity and Paternity packages. Employee Development Programme available. Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline Life Assurance 3 x annual salary HAPI App discounts retail, travel, cinema etc. Discount on Tanning, Lotions and Gym Membership Access to a generous refer a friend programme Package: Salary: 28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns Benefits: Bonus scheme Performance bonus Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Reports to: Head of Events and Commercial Partnerships Salary: £32,000pa (£40,000 pa pro-rata) Annual Leave: 22 Days + bank holidays pro-rata Conditions: Permanent position part time Hours: 32 hours per week inclusive of paid breaks, worked across a flexible rota split between working at the bar and in the office. Evening and weekend work required. Responsible for: Bar Supervisors and Permanent Bar Staff Background Our client is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. They invite you to join them in their mission to enrich lives through the power of the arts. Their vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. They believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Their mission is rooted in the rich and influential history of one of their Theatres, from which they have emerged as a dynamic new cultural hub. They are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture. Their commitment to building a strong connection with their community is reflected in their core values: Always be welcoming to their international community. Be radical and progressive in their thinking and activities. Be collaborative in their ambitions nurturing new relationships locally, and beyond Brixton. Most importantly, always celebrate their unique identity and growing accomplishments. Their Food & Beverage (F&B) offer is a vital part of this experience from bustling bar service during performances, to pop-up catering residencies, and partnerships with values-aligned food and drink brands. Purpose of the role The Senior F&B Manager oversees all bar operations, ensuring high standards of service, operational efficiency, and financial performance. This role will work closely with the Bar Staff, Events Team and Duty Management teams to deliver excellent hospitality and a welcoming audience experience. The postholder will also support the development and delivery of an in-house catering residency model, nurturing relationships with guest food providers and exploring strategic brand partnerships that reflect their values, attract new audiences, raise visibility, and generate mutual benefit. Bar Operations & Team Leadership Lead the operational delivery of all bar services Line-manage Bar Supervisors and F&B staff, ensuring effective recruitment, training, rostering, and performance management. Maintain consistently high customer service standards and operational best practice in cash handling, stock control, and licensing compliance. Liaise closely with FOH, Events Team and Duty Managers to ensure smooth service and communication during events. Deliver on income targets by optimising staffing, sales and upselling techniques, and menu offer. Catering Residency & Partnerships Support the planning, delivery, and evaluation of their catering residency model, ensuring strong collaboration with rotating or long-term food partners. Identify, approach, and nurture values-aligned F&B brand partnerships, in partnership with Head of Marketing, that can drive footfall, raise their profile, and create mutually beneficial promotional opportunities. Work with the Head of Events and Commercial Partnership and the in-house marketing team to promote catering residencies and partnerships to audiences and the wider community. Work cross-departmentally with Senior Producer to develop a new House After Dark series of events and activations. Operational Management Ensure all F&B operations are accessible, inclusive, and meet their Equity, Diversity, and Inclusion (EDI) goals. Maintain and update Standard Operating Procedures in line with operational needs and compliance requirements. Line manages the Bar Supervisors and Bar team, ensure staffing is adequate across events (rotas). Oversee stock management processes, including supplier liaison, sign off orders, stock takes, and wastage monitoring. Act as Duty Bar Manager during events where required. Maintain high standards of health & safety, hygiene, and sustainability across the F&B operation. Ensure policies and procedures are in place and up to date Contract management for maintenance and repair Reporting & Administration Track and analyse trading patterns, sales performance, and stock data to inform strategic decisions. Report to the Head of Events and Commercial Partnerships on opportunities to improve service, generate revenue, and enhance the audience experience. Manage relationships with suppliers, partners, and contractors to ensure service quality and cost efficiency. Person Specification Essential: Significant proven experience in bar and/or F&B management, ideally in a cultural or events setting. Experience working in high-volume, fast-paced service environments. Proven ability to lead and motivate diverse teams. Experience managing supplier relationships and developing partnership opportunities. Strong understanding of stock control, cash reconciliation, and licensing laws. Excellent communication skills and ability to work collaboratively across departments. A commitment to delivering inclusive, values-driven hospitality experiences. Proficiency in Microsoft Office, and EPOS software Desirable: Experience of brand partnership development in the F&B sector. Familiarity with community-focused or independent hospitality models. Knowledge of local and London-wide food and drink trends. Basic Terms & Conditions Place of work will primarily be Brixton, London The standard working days are Monday to Sunday, including out of social hours shifts. How to Apply To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description. Visit their website and complete the below: Log into our hire platform (Hireful), and complete the basic information Upload your CV Upload letter of application, no more than two sides of A4, size 12 font Deadline: Wednesday 27th May 2026 9am First Interviews: Tuesday 2nd June and Wednesday 3rd June 2026. Second Interview: Tuesday 2nd June 2026 REF-
May 19, 2026
Full time
Reports to: Head of Events and Commercial Partnerships Salary: £32,000pa (£40,000 pa pro-rata) Annual Leave: 22 Days + bank holidays pro-rata Conditions: Permanent position part time Hours: 32 hours per week inclusive of paid breaks, worked across a flexible rota split between working at the bar and in the office. Evening and weekend work required. Responsible for: Bar Supervisors and Permanent Bar Staff Background Our client is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. They invite you to join them in their mission to enrich lives through the power of the arts. Their vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. They believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Their mission is rooted in the rich and influential history of one of their Theatres, from which they have emerged as a dynamic new cultural hub. They are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture. Their commitment to building a strong connection with their community is reflected in their core values: Always be welcoming to their international community. Be radical and progressive in their thinking and activities. Be collaborative in their ambitions nurturing new relationships locally, and beyond Brixton. Most importantly, always celebrate their unique identity and growing accomplishments. Their Food & Beverage (F&B) offer is a vital part of this experience from bustling bar service during performances, to pop-up catering residencies, and partnerships with values-aligned food and drink brands. Purpose of the role The Senior F&B Manager oversees all bar operations, ensuring high standards of service, operational efficiency, and financial performance. This role will work closely with the Bar Staff, Events Team and Duty Management teams to deliver excellent hospitality and a welcoming audience experience. The postholder will also support the development and delivery of an in-house catering residency model, nurturing relationships with guest food providers and exploring strategic brand partnerships that reflect their values, attract new audiences, raise visibility, and generate mutual benefit. Bar Operations & Team Leadership Lead the operational delivery of all bar services Line-manage Bar Supervisors and F&B staff, ensuring effective recruitment, training, rostering, and performance management. Maintain consistently high customer service standards and operational best practice in cash handling, stock control, and licensing compliance. Liaise closely with FOH, Events Team and Duty Managers to ensure smooth service and communication during events. Deliver on income targets by optimising staffing, sales and upselling techniques, and menu offer. Catering Residency & Partnerships Support the planning, delivery, and evaluation of their catering residency model, ensuring strong collaboration with rotating or long-term food partners. Identify, approach, and nurture values-aligned F&B brand partnerships, in partnership with Head of Marketing, that can drive footfall, raise their profile, and create mutually beneficial promotional opportunities. Work with the Head of Events and Commercial Partnership and the in-house marketing team to promote catering residencies and partnerships to audiences and the wider community. Work cross-departmentally with Senior Producer to develop a new House After Dark series of events and activations. Operational Management Ensure all F&B operations are accessible, inclusive, and meet their Equity, Diversity, and Inclusion (EDI) goals. Maintain and update Standard Operating Procedures in line with operational needs and compliance requirements. Line manages the Bar Supervisors and Bar team, ensure staffing is adequate across events (rotas). Oversee stock management processes, including supplier liaison, sign off orders, stock takes, and wastage monitoring. Act as Duty Bar Manager during events where required. Maintain high standards of health & safety, hygiene, and sustainability across the F&B operation. Ensure policies and procedures are in place and up to date Contract management for maintenance and repair Reporting & Administration Track and analyse trading patterns, sales performance, and stock data to inform strategic decisions. Report to the Head of Events and Commercial Partnerships on opportunities to improve service, generate revenue, and enhance the audience experience. Manage relationships with suppliers, partners, and contractors to ensure service quality and cost efficiency. Person Specification Essential: Significant proven experience in bar and/or F&B management, ideally in a cultural or events setting. Experience working in high-volume, fast-paced service environments. Proven ability to lead and motivate diverse teams. Experience managing supplier relationships and developing partnership opportunities. Strong understanding of stock control, cash reconciliation, and licensing laws. Excellent communication skills and ability to work collaboratively across departments. A commitment to delivering inclusive, values-driven hospitality experiences. Proficiency in Microsoft Office, and EPOS software Desirable: Experience of brand partnership development in the F&B sector. Familiarity with community-focused or independent hospitality models. Knowledge of local and London-wide food and drink trends. Basic Terms & Conditions Place of work will primarily be Brixton, London The standard working days are Monday to Sunday, including out of social hours shifts. How to Apply To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description. Visit their website and complete the below: Log into our hire platform (Hireful), and complete the basic information Upload your CV Upload letter of application, no more than two sides of A4, size 12 font Deadline: Wednesday 27th May 2026 9am First Interviews: Tuesday 2nd June and Wednesday 3rd June 2026. Second Interview: Tuesday 2nd June 2026 REF-
Job description: IMH Recruitment are seeking an experienced Kitchen Assistant to undertake, the preparation, simple cooking, serving and clearing away of food, setting up tables and chairs in the dining area and general cleaning duties for our client across Warrington. Responsibilities: To assist the catering supervisor in the basic preparation, cooking and service of food and beverages, ensuring correct portion control with particular emphasis on good food presentation. To assist with packing & unpacking of packed lunches / transported meals and assist with the putting away and storage of any goods received. To undertake general kitchen duties, e.g. washing up, serving lunches, setting up and clearing away of equipment, setting up and putting away tables and chairs. Cleaning of the kitchen surrounds and equipment per the published cleaning specification to maintain appropriate levels of food safety and hygiene. To ensure all Health and Safety, C.O.S.H.H. requirements are followed in the kitchen in accordance with legislation and council policy. Requirements: Food prep / Kitchen Assistant experience Enhanced DBS on the update service or willingness for IMH to obtain Working within a care/ young people setting Driving Licence is desirable Locations: - Please state which location would be better for you: WA13 (10am- 2pm Monday to Friday) WA13 (10:30- 13:30pm Monday to Friday) WA5 (Exact hours to be determined, 20hrs per week) WA1 (10:30- 14:30 Monday to Friday) Pay: 13.45 per hour Weekly pay via agency!
May 19, 2026
Contractor
Job description: IMH Recruitment are seeking an experienced Kitchen Assistant to undertake, the preparation, simple cooking, serving and clearing away of food, setting up tables and chairs in the dining area and general cleaning duties for our client across Warrington. Responsibilities: To assist the catering supervisor in the basic preparation, cooking and service of food and beverages, ensuring correct portion control with particular emphasis on good food presentation. To assist with packing & unpacking of packed lunches / transported meals and assist with the putting away and storage of any goods received. To undertake general kitchen duties, e.g. washing up, serving lunches, setting up and clearing away of equipment, setting up and putting away tables and chairs. Cleaning of the kitchen surrounds and equipment per the published cleaning specification to maintain appropriate levels of food safety and hygiene. To ensure all Health and Safety, C.O.S.H.H. requirements are followed in the kitchen in accordance with legislation and council policy. Requirements: Food prep / Kitchen Assistant experience Enhanced DBS on the update service or willingness for IMH to obtain Working within a care/ young people setting Driving Licence is desirable Locations: - Please state which location would be better for you: WA13 (10am- 2pm Monday to Friday) WA13 (10:30- 13:30pm Monday to Friday) WA5 (Exact hours to be determined, 20hrs per week) WA1 (10:30- 14:30 Monday to Friday) Pay: 13.45 per hour Weekly pay via agency!
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 19, 2026
Full time
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
HR Manager Salary: 60,000 per annum Location: Piccadilly, London (with international group presence) Working Hours: Monday to Friday, 9:00 AM - 6:00 PM About the Group A prestigious, ultra-luxury hospitality and leisure group renowned for delivering world-class service, style, and elegance. With an exclusive portfolio that includes elite private members' clubs in London's Mayfair and New York's Upper East Side, alongside high-end artisanal food and beverage retail outlets. The Role As HR Manager, you will act as a trusted advisor to senior leaders and department heads across the estate. You will shape and implement HR strategies that enhance business performance while upholding signature service standards. Key Responsibilities Strategic Advisory: Provide pragmatic HR guidance to department leaders in line with luxury hospitality culture and UK employment law. Team Leadership: Deputise for the Group HR Manager, co-leading the HR team to deliver high-quality, commercially focused support. Employee Relations: Manage and resolve complex ER cases, ensuring fair, timely, and legally compliant investigations. Core HR Delivery: Oversee performance management, engagement initiatives, employee wellbeing, learning and development, and talent retention. Data & Systems: Optimise HRIS functionality, ensuring total data accuracy, GDPR compliance, confidentiality, and robust reporting. Metrics & Analytics: Produce and analyse people data to inform workforce planning, manage people costs, and drive data-backed decisions. Compliance & Mobility: Maintain absolute compliance across all HR policies, internal audits, global mobility, and international visa processes. What We Are Looking For Experience: Minimum 5+ years of HR experience, including time spent at a supervisory or advisory level. Sector Knowledge: Experience within luxury hospitality, high-end leisure, or premium customer service environments is strongly preferred. Systems Expertise: Essential experience managing HRIS platforms; specific experience with Dayforce is highly advantageous. Qualifications: CIPD Level 5 (completed or currently working towards) is highly desirable. Education: Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent practical experience). What We Offer 33 days of annual leave (including bank holidays). Private medical and dental insurance (BUPA). Monthly in-house wellbeing days (Masseuse, Reflexologist, and Chiropodist). Complimentary, freshly prepared meals during your working shift. Comprehensive Employee Assistance Programme (EAP). Exclusive online retail discounts via Edenred. Eyecare and glasses vouchers. 51638BR INDHRR The Portfolio Group are acting on behalf of our client in recruiting for this position.
May 18, 2026
Full time
HR Manager Salary: 60,000 per annum Location: Piccadilly, London (with international group presence) Working Hours: Monday to Friday, 9:00 AM - 6:00 PM About the Group A prestigious, ultra-luxury hospitality and leisure group renowned for delivering world-class service, style, and elegance. With an exclusive portfolio that includes elite private members' clubs in London's Mayfair and New York's Upper East Side, alongside high-end artisanal food and beverage retail outlets. The Role As HR Manager, you will act as a trusted advisor to senior leaders and department heads across the estate. You will shape and implement HR strategies that enhance business performance while upholding signature service standards. Key Responsibilities Strategic Advisory: Provide pragmatic HR guidance to department leaders in line with luxury hospitality culture and UK employment law. Team Leadership: Deputise for the Group HR Manager, co-leading the HR team to deliver high-quality, commercially focused support. Employee Relations: Manage and resolve complex ER cases, ensuring fair, timely, and legally compliant investigations. Core HR Delivery: Oversee performance management, engagement initiatives, employee wellbeing, learning and development, and talent retention. Data & Systems: Optimise HRIS functionality, ensuring total data accuracy, GDPR compliance, confidentiality, and robust reporting. Metrics & Analytics: Produce and analyse people data to inform workforce planning, manage people costs, and drive data-backed decisions. Compliance & Mobility: Maintain absolute compliance across all HR policies, internal audits, global mobility, and international visa processes. What We Are Looking For Experience: Minimum 5+ years of HR experience, including time spent at a supervisory or advisory level. Sector Knowledge: Experience within luxury hospitality, high-end leisure, or premium customer service environments is strongly preferred. Systems Expertise: Essential experience managing HRIS platforms; specific experience with Dayforce is highly advantageous. Qualifications: CIPD Level 5 (completed or currently working towards) is highly desirable. Education: Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent practical experience). What We Offer 33 days of annual leave (including bank holidays). Private medical and dental insurance (BUPA). Monthly in-house wellbeing days (Masseuse, Reflexologist, and Chiropodist). Complimentary, freshly prepared meals during your working shift. Comprehensive Employee Assistance Programme (EAP). Exclusive online retail discounts via Edenred. Eyecare and glasses vouchers. 51638BR INDHRR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Food & Beverage Supervisor £30500k Woking The Client Our client is an elegant mansion set in the beautiful countryside of Surrey surrounded by woodland and formal gardens, yet only minutes from the centre of Woking. Having undergone significant refurbishment, it now offers a dedicated 10,000sq ft ballroom, conference, meetings, and wedding venue, 67 bedrooms, serviced offices, and a guest gym, making this one of the prime venue choices in the Surrey region. The Role As Food & Beverage Supervisor, you will be part of a Team of Food & Beverage service professionals to ensure guest expectations are exceeded, as a result of a seamless service delivery. You will be required to be flexible around all Food & Beverage areas including restaurant, bar, room service, al fresco dining and lounge and afternoon tea offering. As Food & Beverage Supervisor, you will also be required to support on weddings and special events. Requirements As Food and Beverage Supervisor- Whilst experience within a high end restaurant/bar/venue is desirable, a passion for excellence, a can do attitude and a willingness to learn is essential This is a fantastic opportunity for enthusiastic Food & Beverage Supervisors to be part of a growing brand of unique properties. Experience within a Food & Beverage environment with strong food and drink knowledge Confidence to manage a team Customer service and excellent communication skills Please note that by applying for this position, you are giving your consent for Nourish Recruitment to process your personal data in line with our GDPR policy and consent declaration, which can be viewed on our website. You have the right to withdraw your consent at any time by informing the Company that you wish to do so. Please note that if you have not heard back within 7 working days, your application for this role has not been successful, but we may still contact you in relation to alternative positions
May 18, 2026
Full time
Food & Beverage Supervisor £30500k Woking The Client Our client is an elegant mansion set in the beautiful countryside of Surrey surrounded by woodland and formal gardens, yet only minutes from the centre of Woking. Having undergone significant refurbishment, it now offers a dedicated 10,000sq ft ballroom, conference, meetings, and wedding venue, 67 bedrooms, serviced offices, and a guest gym, making this one of the prime venue choices in the Surrey region. The Role As Food & Beverage Supervisor, you will be part of a Team of Food & Beverage service professionals to ensure guest expectations are exceeded, as a result of a seamless service delivery. You will be required to be flexible around all Food & Beverage areas including restaurant, bar, room service, al fresco dining and lounge and afternoon tea offering. As Food & Beverage Supervisor, you will also be required to support on weddings and special events. Requirements As Food and Beverage Supervisor- Whilst experience within a high end restaurant/bar/venue is desirable, a passion for excellence, a can do attitude and a willingness to learn is essential This is a fantastic opportunity for enthusiastic Food & Beverage Supervisors to be part of a growing brand of unique properties. Experience within a Food & Beverage environment with strong food and drink knowledge Confidence to manage a team Customer service and excellent communication skills Please note that by applying for this position, you are giving your consent for Nourish Recruitment to process your personal data in line with our GDPR policy and consent declaration, which can be viewed on our website. You have the right to withdraw your consent at any time by informing the Company that you wish to do so. Please note that if you have not heard back within 7 working days, your application for this role has not been successful, but we may still contact you in relation to alternative positions
Description A passion for coffee and people is just the start of what we are looking for. The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Costa Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Experience Ensure every guest receives a friendly, engaging welcome. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts Coach the team to proactively recommend starters, desserts, and add ons as part of natural guest conversations. Reinforce product knowledge so the team can confidently guide guests through the menu. Share daily focus items or specials to help the team drive increased sales. Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales Drive wet sales by ensuring drinks orders are taken quickly when seating guests. Coach the team on opening conversations with drinks suggestions to boost early revenue. Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction. Empower team members to solve issues early, ensuring guests feel well taken care of. Use checkbacks as opportunities to reinforce upselling and add on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success Recognise great performance on shift to build a positive, motivated team culture. Share wins across shifts to highlight what "great" looks like and encourage consistency. Create an environment where team members feel valued for their contributions. KPIs Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas Skills, Knowledge & Expertise Excellent leadership skills with the ability to coach and support team in delivering key objectives. Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For 90 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 15, 2026
Full time
Description A passion for coffee and people is just the start of what we are looking for. The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Costa Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Experience Ensure every guest receives a friendly, engaging welcome. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts Coach the team to proactively recommend starters, desserts, and add ons as part of natural guest conversations. Reinforce product knowledge so the team can confidently guide guests through the menu. Share daily focus items or specials to help the team drive increased sales. Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales Drive wet sales by ensuring drinks orders are taken quickly when seating guests. Coach the team on opening conversations with drinks suggestions to boost early revenue. Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction. Empower team members to solve issues early, ensuring guests feel well taken care of. Use checkbacks as opportunities to reinforce upselling and add on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success Recognise great performance on shift to build a positive, motivated team culture. Share wins across shifts to highlight what "great" looks like and encourage consistency. Create an environment where team members feel valued for their contributions. KPIs Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas Skills, Knowledge & Expertise Excellent leadership skills with the ability to coach and support team in delivering key objectives. Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For 90 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description A passion for coffee and people is just the start of what we are looking for. The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Costa Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Experience Ensure every guest receives a friendly, engaging welcome. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts Coach the team to proactively recommend starters, desserts, and add ons as part of natural guest conversations. Reinforce product knowledge so the team can confidently guide guests through the menu. Share daily focus items or specials to help the team drive increased sales. Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales Drive wet sales by ensuring drinks orders are taken quickly when seating guests. Coach the team on opening conversations with drinks suggestions to boost early revenue. Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction. Empower team members to solve issues early, ensuring guests feel well taken care of. Use checkbacks as opportunities to reinforce upselling and add on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success Recognise great performance on shift to build a positive, motivated team culture. Share wins across shifts to highlight what "great" looks like and encourage consistency. Create an environment where team members feel valued for their contributions. KPIs Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas Skills, Knowledge & Expertise Excellent leadership skills with the ability to coach and support team in delivering key objectives. Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For 90 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 11, 2026
Full time
Description A passion for coffee and people is just the start of what we are looking for. The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Costa Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Experience Ensure every guest receives a friendly, engaging welcome. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts Coach the team to proactively recommend starters, desserts, and add ons as part of natural guest conversations. Reinforce product knowledge so the team can confidently guide guests through the menu. Share daily focus items or specials to help the team drive increased sales. Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales Drive wet sales by ensuring drinks orders are taken quickly when seating guests. Coach the team on opening conversations with drinks suggestions to boost early revenue. Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction. Empower team members to solve issues early, ensuring guests feel well taken care of. Use checkbacks as opportunities to reinforce upselling and add on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success Recognise great performance on shift to build a positive, motivated team culture. Share wins across shifts to highlight what "great" looks like and encourage consistency. Create an environment where team members feel valued for their contributions. KPIs Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas Skills, Knowledge & Expertise Excellent leadership skills with the ability to coach and support team in delivering key objectives. Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For 90 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Are you passionate about hospitality and looking to advance your career in a dynamic and luxurious environment? Firmdale Hotels is renowned for our award-winning design, exceptional service, and unique properties across London and New York. We are currently seeking a dedicated Food and Beverage Supervisor to join our esteemed team at the Covent Garden Hotel click apply for full job details
Oct 29, 2025
Full time
Are you passionate about hospitality and looking to advance your career in a dynamic and luxurious environment? Firmdale Hotels is renowned for our award-winning design, exceptional service, and unique properties across London and New York. We are currently seeking a dedicated Food and Beverage Supervisor to join our esteemed team at the Covent Garden Hotel click apply for full job details
