29 jobs found

Council Tax Recovery Officer Negotiable Rates 3-month initial contract with potential to be extended Remote working (just collection of the equipment on the first day) My client based in Hertfordshire is looking for a Council Tax Recovery Officer to join the team and be dedicated to recovering council tax specifically on council tax 14 day lists. You will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers. Proactively trace debtors to establish current addresses and secure repayment. Administer and maintain accounts with accuracy and attention to detail. Negotiate realistic and sustainable payment arrangements in line with council policies. Ensure all actions comply with relevant legislation, council procedures, and data protection standards. Update system records to reflect factual and current information. Collaborate with colleagues to reduce overall debt owed to the council. Signpost vulnerable or struggling debtors to appropriate debt advice and support services. The role is fully remote, you would just need to collect the equipment on the first day. I am looking for someone that has used Academy and has experience of recovering overpaid housing benefits. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Housing Benefits Assessment Officer - Harrow Minimum 8 month contract £22.22 per hour PAYE Full time Duties and responsibilties To contribute to the provision of high performing customer centred financial assessment service as one of a team delivering financial assistance towards the rent, Council Tax, and social care cost of some 21000 households (1 in 5) who are the most vulnerable residents in the Borough against a background of ever changing regulations and guidance. To ensure the service achieves its maximum Comprehensive Performance Assessment (CPA) as it contributes to both the Use of Resources Assessment and the Council s overall CPA score Experienced Housing Benefit Assessment Officer with extensive and recent experience in this role To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

About The RoleAssistant Director - Finance £99,174 per annum, 37 hours per week18 months fixed term contractCirencester/ /Coleford/Witney/ Agile WorkingWe are looking for an exceptional finance professional who will lead our finance and shared service provision for multiple councils and stakeholders, playing a pivotal role in shaping our future at Publica in the run up to Local Government Reorganisation (LGR).You will bring extensive experience and be highly skilled in strategic and transactional finance, and shared service provision incorporating Council Tax, Business Rates and Benefits Administration across councils and third parties, which will complement the strong technical expertise already in place across the organisation, and will be committed to delivering high-quality, value-driven services that leverage the best of both public and commercial environments.You will work directly with senior leaders, elected members and Board-level stakeholders, providing strategic advice and guidance to ensure we have robust governance arrangements, drive innovation, improve performance and shape long-term strategy within a complex and evolving environment. As part of the senior leadership team, you'll be trusted to challenge thinking, bring fresh ideas and shape the future of the finance and shared service provision, as well as representing Publica, its services and operating model in the Local Government Reorganisation (LGR) programmes for both Gloucestershire and Oxfordshire. As we enter this period of significant change in the Public Sector, you will also need to be a leader who can bring people together, create clarity and inspire confidence during this period of transformation and opportunity.This is a rare opportunity to combine strategic influence with hands-on leadership in a role that offers both visibility and genuine career-defining experience. Some of the key areas of responsibility and projects include: Driving the continued evolution and improvement of our shared services across our partnership Leading finance systems modernisation, including ERP transformation and automation initiatives Preparing services and people for the potential impact of LGR, and representing Publica and its operating model in LGR programmes across Gloucestershire and Oxfordshire Improving service performance, efficiency and customer experience across finance and other transactional services Providing strategic advice and guidance to the Board, senior leaders, and Council Section 151 Officers Leading multidisciplinary teams across finance, revenues & benefits, treasury and transactional services Embedding a culture of innovation, continuous improvement and high performance This role offers a unique combination of strategic influence, operational leadership and transformational impact, providing an outstanding opportunity for an ambitious leader looking to shape the future of public sector services. About you We are looking for a credible, commercially minded and forward-thinking finance leader who can operate confidently within a complex environment and build strong relationships across a wide range of stakeholders. You will bring: A recognised professional accountancy qualification (CCAB/CIPFA or equivalent) Significant senior-level finance leadership experience, preferably in the public sector Experience operating at executive, board or committee level A strong track record of leading transformation, improvement and change programmes Excellent stakeholder management and influencing skills The ability to balance strategic leadership with operational delivery A collaborative and resilient leadership style Strong commercial awareness and a focus on outcomes and continuous improvement Special conditions Ability to travel BPSS This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. For more information about this role please see the Job Description/Person Specification. Proposed shortlisting dates: 15th June - 16th June SLT Interview: 22nd June (In person) Stakeholder Interview: 26th June (shortlist from the initial SLT Interviews) To find out more information about our benefits and about our organisation please click the apply button which will redirect you to our careers page where you have all the details about this role.

This North London Authority are looking for four Debt Reovery Officer. Details of the role are: Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council's Debt Recovery policy. 3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.

A fantastic opportunity has become available for an experienced Revenues and Benefits Officer to join a busy local authority team on a fully remote working basis. This role offers flexibility, a supportive team environment, and the opportunity for contract extension beyond the initial term. The successful Revenues and Benefits Officer will have strong experience within Housing Benefits processing and a full understanding of Civica systems. Benefits of the Revenues and Benefits Officer role: Fully remote working Competitive rate of 30 per hour Initial 3-month contract with potential extension Supportive local authority environment Immediate start available Responsibilities of the Revenues and Benefits Officer: Processing Housing Benefit and Council Tax Reduction claims Managing Full Case Reviews accurately and efficiently Handling HBMS and ATLAS notifications Processing Universal Credit notifications Working with VEPS and maintaining accurate records Ensuring work is completed in line with legislation and procedures Delivering excellent customer service and case management Experience required for the Revenues and Benefits Officer: Previous experience working within a Benefits processing environment Strong working knowledge of Civica Experience dealing with HBMS, ATLAS, VEPS, Full Case Reviews, and Universal Credit notifications Ability to manage a high-volume caseload effectively Strong attention to detail and communication skills If this Revenues and Benefits Officer role is of interest, please apply directly or contact Olivia at (url removed)

Debt Recovery Officer - Brent Contract - ongoing £20.08 per hour PAYE - APPROX £39,200.00 per annum Location: HA9 0FJ / hybrid - 1-2 days in office, 3-4 days work from home Full time Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council s Debt Recovery policy. 3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Assistant Director - Finance £99,174 per annum, 37 hours per week 18 months fixed term contract Cirencester/ /Coleford/Witney/ Agile Working We are looking for an exceptional finance professional who will lead our finance and shared service provision for multiple councils and stakeholders, playing a pivotal role in shaping our future at Publica in the run up to Local Government Reorganisation (LGR). You will bring extensive experience and be highly skilled in strategic and transactional finance, and shared service provision incorporating Council Tax, Business Rates and Benefits Administration across councils and third parties, which will complement the strong technical expertise already in place across the organisation, and will be committed to delivering high-quality, value-driven services that leverage the best of both public and commercial environments. You will work directly with senior leaders, elected members and Board-level stakeholders, providing strategic advice and guidance to ensure we have robust governance arrangements, drive innovation, improve performance and shape long-term strategy within a complex and evolving environment. As part of the senior leadership team, you'll be trusted to challenge thinking, bring fresh ideas and shape the future of the finance and shared service provision, as well as representing Publica, its services and operating model in the Local Government Reorganisation (LGR) programmes for both Gloucestershire and Oxfordshire. As we enter this period of significant change in the Public Sector, you will also need to be a leader who can bring people together, create clarity and inspire confidence during this period of transformation and opportunity. This is a rare opportunity to combine strategic influence with hands-on leadership in a role that offers both visibility and genuine career-defining experience. Some of the key areas of responsibility and projects include: • Driving the continued evolution and improvement of our shared services across our partnership • Leading finance systems modernisation, including ERP transformation and automation initiatives • Preparing services and people for the potential impact of LGR, and representing Publica and its operating model in LGR programmes across Gloucestershire and Oxfordshire • Improving service performance, efficiency and customer experience across finance and other transactional services • Providing strategic advice and guidance to the Board, senior leaders, and Council Section 151 Officers • Leading multidisciplinary teams across finance, revenues & benefits, treasury and transactional services • Embedding a culture of innovation, continuous improvement and high performance This role offers a unique combination of strategic influence, operational leadership and transformational impact, providing an outstanding opportunity for an ambitious leader looking to shape the future of public sector services. About you We are looking for a credible, commercially minded and forward-thinking finance leader who can operate confidently within a complex environment and build strong relationships across a wide range of stakeholders. You will bring: • A recognised professional accountancy qualification (CCAB/CIPFA or equivalent) • Significant senior-level finance leadership experience, preferably in the public sector • Experience operating at executive, board or committee level • A strong track record of leading transformation, improvement and change programmes • Excellent stakeholder management and influencing skills • The ability to balance strategic leadership with operational delivery • A collaborative and resilient leadership style • Strong commercial awareness and a focus on outcomes and continuous improvement Special conditions • Ability to travel • BPSS • This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. For more information about this role please see the Job Description/Person Specification. What can we do for you • Agile working allowing a mix of home and office working • JNC Chief Officer Terms and Conditions, which includes 33 days paid annual leave (pro rata if you are working part time) plus bank holidays • Two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of up to 7% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd Your application will not be considered if you have not provided a supporting statement, in addition to your CV. You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems . The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities Administer Council Tax accounts, including new accounts, amendments and closures Process discounts, exemptions, reductions and changes of circumstances Issue bills, reminders and notices in line with legislation and council procedures Undertake recovery action, including reminders, summonses and enforcement referrals Respond to customer enquiries by telephone, email and correspondence Liaise with internal services and external partners as required Accurately maintain records using Northgate (NEC) Revenues systems Ensure compliance with Council Tax legislation, policies and audit requirements Support collection performance and service targets About You You will have: Experience working in a local authority Council Tax service Working knowledge of Council Tax legislation and recovery processes Experience using Northgate (NEC) systems (essential) Strong attention to detail and ability to manage a varied caseload Good customer service and communication skills Ability to work independently and as part of a team

At Connect2Hackney , we are the internal talent team dedicated to finding exceptional people who want to shape the future of one of London's most vibrant, progressive, and diverse boroughs. We are seeking five compassionate, driven, and proactive Outreach Workers to join our frontline team. If you are passionate about fighting financial hardship, breaking down stigma, and building trust directly within the community, this is the perfect role for you. The Role In this impactful role, you will be delivering a blend of data-led outbound campaigns and weekly community-based outreach. You will meet residents in spaces where they already feel comfortable, helping them maximize their incomes as early as possible. Whether you are helping someone navigate complex benefit applications or arranging urgent crisis support for a family moving into an unfurnished home, your work will directly prevent financial crisis and change lives. You will work holistically and empathetically to support approximately 10-15 residents per week. Key Responsibilities Proactive Outbound Campaigns: Utilize council data to identify residents who are struggling or underclaiming benefits, making direct contact to build trust and guide them through applications. Community Outreach: Run weekly in-person outreach sessions at various community locations across the borough, recording case information accurately in the Money Hub system. Income Maximization: Conduct comprehensive benefit checks to identify underclaiming. Help residents understand eligibility and apply for core support including Universal Credit, Housing Benefit, Council Tax Reduction, Pension Credit, and State Retirement Pension. Holistic Support: Assist residents with energy, fuel, and water needs (e.g., Thames Water schemes, social tariffs), and help secure essential extras like Free School Meals, Blue Badges, and Healthy Start Vouchers. Crisis Assistance & Debt Navigation: Review urgent crisis requests to award Home Goods, travel, or removal costs. Help residents in debt by requesting payment arrangements for rent/Council Tax arrears and making effective referrals to expert debt advice agencies. Internal Team Collaboration: Seamlessly hand over complex disability benefits cases (like PIP or DLA) or discretionary housing/tax reduction cases to specialized Money Hub colleagues. Compassionate Communication: Write clear, empathetic decision letters tailored to each resident's unique situation. Who We Are Looking For You don't need to be an expert in every piece of legislation from day one, but you must be eager to learn and deeply committed to supporting vulnerable residents. We are looking for candidates who are: Empathetic & Person-Centred: Extremely comfortable working face-to-face with residents, utilizing a strength-based approach to overcome mistrust or stigma surrounding welfare benefits. Knowledgeable (or Eager to Learn): Possess a baseline understanding of welfare benefits or show a strong willingness to learn the eligibility frameworks quickly. System Confident: Able to navigate (or learn to navigate) relevant data systems such as Academy, Comino, Jigsaw, and LIFT. Problem Solvers: Flexible, resilient, and collaborative when working with community partners and handling diverse, unique cases. Working Pattern This is a hybrid and community-facing role. You will be expected to work from the main office at least one day a week, and work in person across the borough at outreach events, training, and team meetings as required. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Executive Director - Modernisation & Customer Delivery About the role Dorset is a place that rewards the curious and frustrates anyone who thinks running a modern council is simple. We're working hard to become a genuinely modern, sustainable unitary council, one where technology, data and customer experience aren't afterthoughts, but the infrastructure that holds everything together. This role is how we get there. You'll be joining the Senior Leadership Team, reporting directly to the Chief Executive. Your directorate is around 550 colleagues across Customer Experience, Technology, Digital and Data, Libraries, Revenues and Benefits, and the Transformation Management Office. The portfolio is broad and the work is real - this isn't a strategy role that floats above delivery. You'll be accountable for both. What you'll be doing You'll lead the council's digital and data strategy from the front - setting direction, driving delivery and making sure investment decisions are grounded in actual user need rather than aspiration. That means: setting and delivering a modern, resilient digital strategy built around outcomes for residents leading major transformation programmes with proper governance, honest benefits tracking and clear accountability acting as the council's senior accountable officer for cyber security and information governance championing user-centred design and making sure our services work for everyone, not just the easy-to-reach building digital confidence and practical capability across the workforce - including frontline teams who might not naturally identify as digital representing Dorset at regional and national level in conversations about what modern public services should look like overseeing significant technology and transformation budgets with real financial discipline About you You've done this before, or something close enough that you know where the hard bits are. You understand that technology is an enabler, not the point - and you know how to bring people with you when the change feels uncomfortable. You'll also bring: a track record of shaping and delivering digital strategy at scale, across multiple service areas expertise in data governance, interoperability and joined-up intelligence across partner organisations hands-on experience embedding agile delivery, product management and service design in practice - not just on slides the political awareness to advise elected members and a Chief Executive with confidence and honesty a genuine interest in improving outcomes for communities, not just modernising systems for their own sake Why this role, why now Dorset Council has a clear direction - to become a modern, sustainable unitary council - and the investment and leadership commitment to back it. This role sits at the heart of that. You won't be implementing someone else's plan; you'll be shaping what good looks like. If you want to lead one of the most significant transformation programmes in local government, in a county worth fighting for, we'd love to hear from you. Further Information If you'd like an informal conversation with the Chief Executive, Catherine Howe, please contact Jennifer Prince, Senior Executive Assistant, or and we'll get that arranged. We offer a generous relocation package of up to £8,000 (of HMRC eligible elements) free of tax, including an initial advance of up to £2,500 on your start date, help towards buying or selling costs (up to £6,500), and support towards rent or mortgage costs in your first two years. About Us Dorset is a place of genuine beauty and strong communities. Our vision is straightforward: working together to create a fairer, more prosperous and more sustainable Dorset for people now and in the future. We're looking for leaders who share that ambition and have the capability to turn it into something real. We're actively working to become a more diverse and inclusive organisation, and we know that bringing in people with different perspectives and backgrounds makes us better. We welcome applications from everyone. We're a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role, and we're committed to making our interviews accessible. Let us know on your application if you need any reasonable adjustments.

Corporate Debt Officer - Local Authority (Hybrid Working) A local authority is seeking a proactive and detail-focused Corporate Debt Officer to support the effective administration, recovery, and management of a range of corporate debts. This includes Council Tax, Business Rates, Housing Benefit Overpayments, Sundry Debt, and other miscellaneous debt accounts. The successful candidate will ensure all recovery activity is delivered efficiently and in line with relevant legislation, regulations, policies, and procedures, while maintaining a high standard of customer service and stakeholder engagement. Key Responsibilities of the Corporate Debt Officer: Manage and recover a variety of corporate debt streams including Council Tax, Business Rates, and Sundry Debt Ensure compliance with all relevant legislation and internal policies Liaise with internal departments, external stakeholders, and customers in a professional manner Support the delivery of the organisation's values through effective communication and service Participate in customer contact activity, including telephone handling and occasional court-related duties where required. Working Arrangements Hybrid working model (office-based and remote working) Fridays working from home Initial training delivered in the office (Monday-Thursday) with a blended approach thereafter Increased home working available following successful skills assessment Working hours: 9:00am - 5:00pm (core availability required. Training & Development for the Corporate Debt Officer role: Structured onboarding with buddy support from experienced colleagues Combination of office-based and remote training delivery Clear target setting at 12 and 20 weeks Manager-led support throughout probation and training period 6-month probationary period. Additional Information All equipment provided (laptop, second screen, headset, keyboard, mouse etc.) Part of a customer service ring group handling inbound queries Internal team communication tools used for operational updates Occasional court attendance duties with support provided Limited on-site parking available, with additional free parking nearby. Benefits 22 days annual leave plus bank holidays Additional wellbeing day (birthday leave) Eye care vouchers Employee Assistance Programme Staff discount scheme Flexi-time available post-probation (subject to performance and targets) Support for medical appointments where required. About the Opportunity This is an excellent opportunity to join a supportive and structured team within a local authority environment, offering strong training, development, and progression opportunities within a key public service function. If you are interested in this position, please apply online and a member of the team will give you a call or call Rebecca in the London office on (phone number removed). Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Debt Recovery Officer Brent Council Fox Morris Group are working to recruit a Debt Recovery Officer Hybrid 1-2 days in the office Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates court. 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council s Debt Recovery policy. 3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV s on file without first speaking.

Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.

Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.

We're currently recruiting for an experienced Council Tax Billing Officer to join a busy Revenues service on a fully remote basis. This Council Tax Billing Officer role will focus on the accurate and timely administration of Council Tax billing, ensuring compliance with legislation and maximising collection rates. The successful Council Tax Billing Officer will manage billing, discounts, exemptions and payment arrangements while providing support and advice to residents and stakeholders over the phone and in writing. The Role - Administer Council Tax billing in line with legislation and case law. - Process discounts, exemptions, disregards and reductions. - Assess applications and reviews following verification checks. - Set up and manage payment arrangements including Direct Debits. - Respond to customer enquiries via phone, email and written correspondence. - Liaise with internal teams and external agencies regarding Council Tax matters. - Maintain accurate records and work to performance targets and deadlines. Key Requirements - Experience working within a Revenues or Council Tax environment. - Experience in Council Tax billing is essential. - Experience using the MRI / Academy system is essential. - Knowledge of Council Tax legislation and billing processes. - Experience processing Council Tax accounts, discounts and exemptions. - Strong organisational skills and ability to manage high volumes of work accurately. - Good IT skills including Microsoft Office. What You Need to Do Now If you are interested in this Council Tax Billing Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessfu l. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Revenues Officers, Council Tax Officers, Benefits Officers and Revenues & Benefits Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).

Debt Recovery Officer - Brent Contract - ongoing £20.08 per hour PAYE - APPROX £39,200.00 per annum Location: HA9 0FJ / hybrid - 1-2 days in office, 3-4 days work from home Full time Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills.2. Strong numerical, analytical, problem solving and decision-makingskills.3. Knowledge of what is important when delivering good customerservice in a very diverse environment.4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council.2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council's Debt Recovery policy.3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant

Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Council Tax Collection Officers (Hybrid) needed in Exeter, £14.13ph PAYE - Reference: Minimum 40% on site/office presence. This may vary to more onsite presence depending on the position. To collect Council Tax. To deal daily with queries received as a result of recovery action being taken on cases that have fallen into arrears click apply for full job details