Support Service Manager

Make A Difference Everyday

Magna House Hospital, situated in Sleaford, Lincolnshire, offers compassionate mental health care with 29 beds across four newly refurbished acute wards for both males and females. We are dedicated to promoting positive patient experiences and sustainable recovery, guided by an Acute Pathway philosophy. The hospital's exceptional facilities include single-sex accommodation with en-suite bedrooms, comfortable living spaces, quiet areas, and private gardens.

We are seeking a organised and experienced Support Services Manager to join our team!

Main function of the job

To organise and oversee daily operations of the following staff teams: -

Catering

Housekeeping

Maintenance

Responsible for coordinating the functions within these teams to ensure standards are met and the highest quality services are delivered achieving maximum efficiency and effective coordination between all departments of the hospital maintaining a safe environment for patients, visitors and staff.

Catering

Through the head chef/catering supervisor ensure the following are carried out to the expected standard and time frame.

o The preparation of all meals of the service to an acceptable standard.

o To manage staff and operate within the designated budget and ensure supervision and training of all staff working within the kitchen.

o Ensure hygiene and health and safety are maintained within the kitchen area.

o Create and maintain cooking and cleaning regimes (daily, weekly, periodically etc) for all areas of the kitchen in line with the Company's quality philosophy. EHO, Better Food Safer Business.

o To ensure that any special dietary meals are prepared

Housekeeping

To ensure that the housekeeping staff attend to the following and maintain high standards at all times -

o To ensure full privacy and dignity for each resident when entering their room

o To ensure all housekeeping storage cupboards and trolleys containing cleaning fluids and supplies are stocked and kept locked at all times.

o To ensure chemical supplies are available and order new stock where required

o To order bedding and towels etc. as and when required

o To ensure that all cleaning equipment and materials are not left unattended.

o To ensure that all soap and hand gel dispensers are refilled when necessary.

o To ensure adequate supply of hand towels and toilet rolls at all times

o To clean areas in line with the cleaning schedule.

o To keep all records of domestic work completed in the appropriate book or document each shift.

Maintenance

Through the Maintenance Supervisor ensure all routine maintenance work and general repair work is carried out in a timely manner

Regularly update the maintenance log spreadsheet to ensure accurate reporting of outstanding maintenance items each Monday

Monitor and ensure all required checks are carried out and the documentation is completed correctly

Ensure all required certification is in place at the due time

Ensure vehicles are being maintained to an acceptable standard and paperwork is being completed correctly

Ensure maintenance on-call is in in place and working effectively

General

Manage staff accommodation ensuring rooms are ready in a timely manner

Provide and arrange cover for breaks and unplanned absence as required

Produce, manage and maintain the rotas for each department in a timely manner, checking planned absences are covered and unplanned are managed to ensure continuity and consistency of service. Report any changes to the Administrator immediately to ensure Civica is updated.

Providing support with the recruitment, induction and training of staff to the departments in all aspects of their work in each location.

Timely appraisals, supervision, probation reviews and performance management of staff ensuring the required documentation is completed correctly and any follow up actions are dealt with

Manage absence

Coordinate deliveries to the hospital

Manage the invoicing through the regular updating of the invoice tracker, obtaining departmental head sign off and Hospital Director sign off before sending through to head office

Manage the requisition process ensuring goods are ordered, logged on the tracker and monitored for timely delivery

Reporting to Hospital Administrator weekly regarding relevant data/information required for the weekly senior team meeting report

Participate in patient meetings as required

Manage and monitor stock levels to ensure optimum levels are maintained

To maintain effective budgetary/financial control of departments.

Ensure staff teams maintain the safety of the hospital, staff, visitors and patients through adherence to policies and local protocols affecting the departments at all times (including keys, radios, alarms, fire, patient access)

Ensure patient confidentiality is maintained at all times.

Keep up to date with policies and local operating procedures and ensure these are disseminated to the teams

Ensure work areas are tidy and presentable

Ensure adherence to relevant legal, health and safety regulations and guidelines

Leading, monitoring, motivating and inspiring the team; providing guidance and support

Continual review and improvement of services.

Maintain client and business confidentiality at all times.

To liaise with appropriate head office departments when required.

Personal Specification

Catering qualification to QCF level 3 or equivalent minimum.

Food hygiene certificate

Previous supervisory experience

Good communication skills, both written and verbal

Highly organized

Knowledge/experience of health and safety legislation

Demonstrating the ability to be proactive and lead and develop teams.

Problem solving aptitude

Fast paced work ethic.

Ability to work on own initiative while being a team player.

Why Join Us?

• Access to mandatory training with opportunities for further professional development and career growth
• Auto enrolment Pension
• Career development opportunities
• Eligibility for blue light card