Administrator

Regulatory Advisor (Administrative) Farnborough (Hybrid Working)
Long-term Temporary Assignment
Competitive Hourly Rate

About the Role
We are currently recruiting for a Regulatory Advisor to join a global premium automotive brand on a long-term temporary basis. This is an exciting opportunity to work within a fast-paced regulatory team, supporting the management of customer complaints, DSARs, and key administrative processes.
You will play a vital role in ensuring high-quality service delivery, regulatory compliance, and excellent customer outcomes, while managing a high-volume workload.

Key Responsibilities

Log and manage DSARs, complaints, and claims accurately
Triage and respond to high volumes of emails (approx. 500 daily) across multiple inboxes
Process incoming postal correspondence and same-day actions
Issue acknowledgement letters and manage exception reporting to meet SLAs
Support with FOS referrals and regulatory case handling
Provide guidance and support to internal teams and stakeholders
Maintain accurate records and ensure compliance with regulatory standards

About You
We're looking for someone who thrives in a busy, structured environment and has a strong eye for detail.
You will have:

Previous experience in administration, customer service, or complaints handling
Strong organisation and time management skills
Ability to work independently and manage a high-volume workload
Excellent communication and interpersonal skills
A proactive mindset with the ability to prioritise and multitask effectively

What's in It for You

Opportunity to join a well-established, global brand
Gain valuable experience in regulatory compliance and customer experience strategy
Develop skills in:

Conflict resolution
Stakeholder engagement
Data analysis

Hybrid working environment
Competitive pay + performance bonus
Generous holiday allowance

Apply Now
If you're a detail-oriented professional who enjoys working in a fast-paced environment and delivering excellent service, we'd love to hear from you.
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