Patient Administrator
The closing date is 30 April 2026
University Hospital Southampton NHS Foundation Trust offers a range of Patient Administrator, Patient Services Centre Administrator and Ward Secretary roles across multiple sites.
Job Responsibilities
Provide comprehensive administrative support to consultants, nursing staff and support services, including:
- Direct communication with patients and healthcare professionals, including telephone calls, emails and visitor enquiries.
- Coordinating appointment bookings, managing correspondence and action from outpatient clinics.
- Maintaining and updating electronic clinic schedules, rescheduling, cancelling appointments and preparing patient packs.
- Assisting ward leaders and senior staff with documentation, meeting preparation and Microsoft 365 usage.
- Serving as the first point of contact in the Outpatient Administration Centre, handling high call volumes and ensuring a smooth patient pathway.
- Providing cross cover for other administrators to maintain consistent service.
- Participating in weekly meetings and escalation procedures as required.
Person Specification Qualifications, knowledge and experience
- Good standard of secondary education with literacy and numeracy skills at GCSE level or equivalent.
- Level 3 qualification in administration or customer service, or equivalent experience; or Level 2 vocational qualification, coupled with experience in a customer focused environment.
- Experience as an administrator or secretary in a healthcare or patient service setting.
- Knowledge of secretarial or administrative procedures and medical terminology.
- Proficiency in hospital computerised patient systems and Microsoft Office/365.
- Experience analysing patient pathways and understanding local and national targets such as RTT and cancer pathways.
- Evidence of personal development or further study (courses, diplomas, or relevant qualifications).
Trust Values
- Patients First
- Working Together
- Always Improving
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.