Your new company We are currently recruiting for an experienced Housing Officer to support a busy housing association based in the South Side of Glasgow. This is an immediate-start temporary role, initially for 8 weeks, with strong potential for extension or to become permanent. Your new role Managing a designated patch and delivering front-line housing management services Handling tenancy management issues including allocations support, ASB, arrears, and tenancy sustainment Acting as a point of contact for tenants via phone, email, and face-to-face Liaising with internal teams and external agencies to resolve tenancy-related matters Ensuring accurate record keeping in line with housing policy and regulatory requirements What you'll need to succeed Previous experience working as a Housing Officer within a housing association or local authority Strong knowledge of housing management practices and procedures Confidence managing tenant enquiries and complex casework Ability to hit the ground running in a fast-paced environment Experience using Capita or similar housing management systems is highly desirable What you'll get in return This role would suit an immediately available Housing Officer seeking short-term work with the potential for longer-term or permanent opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 20, 2026
Seasonal
Your new company We are currently recruiting for an experienced Housing Officer to support a busy housing association based in the South Side of Glasgow. This is an immediate-start temporary role, initially for 8 weeks, with strong potential for extension or to become permanent. Your new role Managing a designated patch and delivering front-line housing management services Handling tenancy management issues including allocations support, ASB, arrears, and tenancy sustainment Acting as a point of contact for tenants via phone, email, and face-to-face Liaising with internal teams and external agencies to resolve tenancy-related matters Ensuring accurate record keeping in line with housing policy and regulatory requirements What you'll need to succeed Previous experience working as a Housing Officer within a housing association or local authority Strong knowledge of housing management practices and procedures Confidence managing tenant enquiries and complex casework Ability to hit the ground running in a fast-paced environment Experience using Capita or similar housing management systems is highly desirable What you'll get in return This role would suit an immediately available Housing Officer seeking short-term work with the potential for longer-term or permanent opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 20, 2026
Contractor
Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Your new company We are currently seeking a motivated and compassionate Housing Support Officer to join a busy Housing Services team.This is a rewarding frontline role supporting individuals and families to sustain their tenancies, prevent homelessness, and improve long-term housing outcomes.You will work closely with tenants, internal services, and partner agencies to provide tailored housing support and early intervention. Your new role Deliver person-centred housing support to tenants across a designated patch Support tenancy sustainment, including early intervention in cases of arrears or vulnerability Work with individuals at risk of homelessness to develop and implement support plans Liaise with external agencies (e.g. social work, health services, DWP, third sector providers) Carry out home visits, risk assessments, and welfare checks Maintain accurate case records and contribute to performance reporting Promote positive tenancy behaviour and community cohesion What you'll need to succeed Experience working in housing, homelessness, or a related support environment Strong knowledge of tenancy sustainment, housing options, or homelessness prevention Excellent communication and interpersonal skills Ability to manage a varied caseload and prioritise effectively Experience working with vulnerable individuals or complex needs A full UK driving licence (or ability to travel across the area) A relevant qualification in housing, social care, or a related field is desirable but not essential. What you'll get in return Competitive hourly rate Ongoing training and professional development Opportunity to make a real impact within local communities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 19, 2026
Seasonal
Your new company We are currently seeking a motivated and compassionate Housing Support Officer to join a busy Housing Services team.This is a rewarding frontline role supporting individuals and families to sustain their tenancies, prevent homelessness, and improve long-term housing outcomes.You will work closely with tenants, internal services, and partner agencies to provide tailored housing support and early intervention. Your new role Deliver person-centred housing support to tenants across a designated patch Support tenancy sustainment, including early intervention in cases of arrears or vulnerability Work with individuals at risk of homelessness to develop and implement support plans Liaise with external agencies (e.g. social work, health services, DWP, third sector providers) Carry out home visits, risk assessments, and welfare checks Maintain accurate case records and contribute to performance reporting Promote positive tenancy behaviour and community cohesion What you'll need to succeed Experience working in housing, homelessness, or a related support environment Strong knowledge of tenancy sustainment, housing options, or homelessness prevention Excellent communication and interpersonal skills Ability to manage a varied caseload and prioritise effectively Experience working with vulnerable individuals or complex needs A full UK driving licence (or ability to travel across the area) A relevant qualification in housing, social care, or a related field is desirable but not essential. What you'll get in return Competitive hourly rate Ongoing training and professional development Opportunity to make a real impact within local communities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Single Homeless Project has an opportunity for a PRS Access and Resettlement Worker to join our experienced and committed teams based in Lambeth ?. You will join us on a full-time, 12 month contract basis . In return, you will receive a competitive salary starting at £32,034.46 rising incrementally to £35,081.51 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the PRS Access and Resettlement Worker role: This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence. Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning. This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope. There will be a mixture of working in the community (attending viewings across London), working from office and working from home. Please note that this role involves shift work, including a combination of early shifts (8:00 AM 3:30 PM) and late shifts (2:30 PM 10:00 PM), with shifts scheduled every other weekend. About you: You understand the barriers people can face when moving on from homelessness, and you bring the empathy, persistence and practical problem solving needed to help people overcome them. You have experience of housing, resettlement, tenancy sustainment, homelessness support or a similar frontline setting, with the ability to give clear, realistic advice to clients and colleagues. You are confident building relationships with landlords, letting agents, local authorities and partner agencies, and know how to turn conversations into opportunities. You can balance warmth with honest, practical conversations about affordability, tenancy readiness, rent, benefits, expectations and the responsibilities that come with a new home. You are organised, proactive and tenacious, able to manage competing priorities, keep accurate records and keep move-on plans moving even when barriers appear. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work As this is a secondment opportunity candidates who are permanent members of staff, will need to notify their manager before applying for this post. As this is an internal vacancy applicants not eligible for internal recruitment will be those under: Disciplinary sanction Performance monitoring in a similar or lower graded role Formal sickness monitoring (that is not related to a protected characteristic) Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our PRS Access and Resettlement Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
May 19, 2026
Contractor
Single Homeless Project has an opportunity for a PRS Access and Resettlement Worker to join our experienced and committed teams based in Lambeth ?. You will join us on a full-time, 12 month contract basis . In return, you will receive a competitive salary starting at £32,034.46 rising incrementally to £35,081.51 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the PRS Access and Resettlement Worker role: This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence. Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning. This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope. There will be a mixture of working in the community (attending viewings across London), working from office and working from home. Please note that this role involves shift work, including a combination of early shifts (8:00 AM 3:30 PM) and late shifts (2:30 PM 10:00 PM), with shifts scheduled every other weekend. About you: You understand the barriers people can face when moving on from homelessness, and you bring the empathy, persistence and practical problem solving needed to help people overcome them. You have experience of housing, resettlement, tenancy sustainment, homelessness support or a similar frontline setting, with the ability to give clear, realistic advice to clients and colleagues. You are confident building relationships with landlords, letting agents, local authorities and partner agencies, and know how to turn conversations into opportunities. You can balance warmth with honest, practical conversations about affordability, tenancy readiness, rent, benefits, expectations and the responsibilities that come with a new home. You are organised, proactive and tenacious, able to manage competing priorities, keep accurate records and keep move-on plans moving even when barriers appear. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work As this is a secondment opportunity candidates who are permanent members of staff, will need to notify their manager before applying for this post. As this is an internal vacancy applicants not eligible for internal recruitment will be those under: Disciplinary sanction Performance monitoring in a similar or lower graded role Formal sickness monitoring (that is not related to a protected characteristic) Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our PRS Access and Resettlement Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months.Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply.
May 19, 2026
Contractor
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months.Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply.
Housing Support Officer Permanent £35,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice. Support residents with the completion of welfare and benefit-related documentation. Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers. Prepare tenancy documentation and resident welcome information. Provide relevant arrears and account information to income teams to support debt resolution processes. Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters. Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively. Essential Requirements of the Housing Support Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
May 19, 2026
Full time
Housing Support Officer Permanent £35,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice. Support residents with the completion of welfare and benefit-related documentation. Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers. Prepare tenancy documentation and resident welcome information. Provide relevant arrears and account information to income teams to support debt resolution processes. Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters. Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively. Essential Requirements of the Housing Support Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Job Title: Housing Support OfficerLocation: CroydonPay Rate: £15.50 per hour + Holiday PayContract Type: Temporary (Ongoing)Hours: Full-time (Mon-Fri, 9am-5pm) About the Role: We are currently recruiting for a dedicated Housing Support Officer to join a supportive team in Croydon. This is an ongoing temporary opportunity working with vulnerable individuals, helping them maintain tenancies and move towards independent living. Key Responsibilities: Provide housing-related support to clients with varying needsSupport individuals with tenancy sustainment and independent living skillsCarry out risk and needs assessments and create support plansLiaise with external agencies including local authorities and support servicesMaintain accurate case records and documentationPromote safeguarding and ensure client wellbeing at all timesRequirements:Previous experience in housing support, homelessness, or support workStrong knowledge of tenancy sustainment and housing pathwaysAbility to manage a caseload effectivelyGood communication and interpersonal skillsEnhanced DBS (preferred or willingness to obtain)Desirable:Experience working with rough sleepers, substance misuse, or mental healthKnowledge of Croydon housing services or similar boroughsApply Now:If you are passionate about supporting individuals to achieve independence and stability, we'd love to hear from you. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 19, 2026
Seasonal
Job Title: Housing Support OfficerLocation: CroydonPay Rate: £15.50 per hour + Holiday PayContract Type: Temporary (Ongoing)Hours: Full-time (Mon-Fri, 9am-5pm) About the Role: We are currently recruiting for a dedicated Housing Support Officer to join a supportive team in Croydon. This is an ongoing temporary opportunity working with vulnerable individuals, helping them maintain tenancies and move towards independent living. Key Responsibilities: Provide housing-related support to clients with varying needsSupport individuals with tenancy sustainment and independent living skillsCarry out risk and needs assessments and create support plansLiaise with external agencies including local authorities and support servicesMaintain accurate case records and documentationPromote safeguarding and ensure client wellbeing at all timesRequirements:Previous experience in housing support, homelessness, or support workStrong knowledge of tenancy sustainment and housing pathwaysAbility to manage a caseload effectivelyGood communication and interpersonal skillsEnhanced DBS (preferred or willingness to obtain)Desirable:Experience working with rough sleepers, substance misuse, or mental healthKnowledge of Croydon housing services or similar boroughsApply Now:If you are passionate about supporting individuals to achieve independence and stability, we'd love to hear from you. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Your new company We are currently recruiting for an experienced Housing Officer to support a busy housing association based in the South Side of Glasgow. This is an immediate-start temporary role, initially for 8 weeks, with strong potential for extension or to become permanent. Your new role Managing a designated patch and delivering front-line housing management services Handling tenancy management issues including allocations support, ASB, arrears, and tenancy sustainment Acting as a point of contact for tenants via phone, email, and face-to-face Liaising with internal teams and external agencies to resolve tenancy-related matters Ensuring accurate record keeping in line with housing policy and regulatory requirements What you'll need to succeed Previous experience working as a Housing Officer within a housing association or local authority Strong knowledge of housing management practices and procedures Confidence managing tenant enquiries and complex casework Ability to hit the ground running in a fast-paced environment Experience using Capita or similar housing management systems is highly desirable What you'll get in return This role would suit an immediately available Housing Officer seeking short-term work with the potential for longer-term or permanent opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 19, 2026
Seasonal
Your new company We are currently recruiting for an experienced Housing Officer to support a busy housing association based in the South Side of Glasgow. This is an immediate-start temporary role, initially for 8 weeks, with strong potential for extension or to become permanent. Your new role Managing a designated patch and delivering front-line housing management services Handling tenancy management issues including allocations support, ASB, arrears, and tenancy sustainment Acting as a point of contact for tenants via phone, email, and face-to-face Liaising with internal teams and external agencies to resolve tenancy-related matters Ensuring accurate record keeping in line with housing policy and regulatory requirements What you'll need to succeed Previous experience working as a Housing Officer within a housing association or local authority Strong knowledge of housing management practices and procedures Confidence managing tenant enquiries and complex casework Ability to hit the ground running in a fast-paced environment Experience using Capita or similar housing management systems is highly desirable What you'll get in return This role would suit an immediately available Housing Officer seeking short-term work with the potential for longer-term or permanent opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Join the Team as a Housing Officer - North West (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 19, 2026
Full time
Join the Team as a Housing Officer - North West (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Property Move On Specialist / Housing Officer Kent & London£27,000pa - £35,000pa Full Time Permanent We are currently recruiting for a Property Move On Specialist to support the delivery of accommodation services within Children's Contracts across Kent and London. This is a varied field-based role combining property inspections, void management, compliance auditing and housing support for young people. This opportunity would suit someone with experience in housing, supported accommodation, property services or tenancy support who is highly organised, proactive and confident managing a property portfolio. The Role You will support the efficient turnaround of void properties, complete audits and inspections, manage inventory processes and ensure homes are safe, compliant and ready for re-occupation. The role will also involve supporting young people through planned move-ons and providing Housing Officer cover where required. Key Responsibilities Conduct property inspections, audits and compliance checks across a portfolio of properties Support the move-on process for young people within Children's Services accommodation Secure, log and document belongings left within void properties Produce accurate inventory reports and raise property defects Prepare properties for re-occupation within agreed timescales Liaise with Housing Officers, Repairs, Social Services and external stakeholders Escalate safeguarding, health & safety or serious property concerns appropriately Support fire risk assessment scheduling and post-inspection actions Carry out inductions for young people moving into accommodation Maintain accurate records, reports and compliance documentation Provide Housing Officer cover during periods of absence or increased demand About You Previous experience within housing, property services, tenancy support or supported accommodation Experience managing property inspections, voids or compliance processes Strong communication and organisational skills Ability to work independently across multiple sites Understanding of safeguarding and health & safety responsibilities Confident using internal systems and maintaining accurate records Flexible approach with the ability to support operational business needs Full UK driving licence and willingness to travel across Kent and London What's on Offer Varied and rewarding role within a growing organisation Opportunity to work within Children's Services and supported accommodation Ongoing training and development Supportive team environment Mileage/travel expenses where applicable If you're looking for a fast-paced role where you can make a real impact supporting vulnerable young people and maintaining high accommodation standards, please get in touch. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at
May 19, 2026
Full time
Property Move On Specialist / Housing Officer Kent & London£27,000pa - £35,000pa Full Time Permanent We are currently recruiting for a Property Move On Specialist to support the delivery of accommodation services within Children's Contracts across Kent and London. This is a varied field-based role combining property inspections, void management, compliance auditing and housing support for young people. This opportunity would suit someone with experience in housing, supported accommodation, property services or tenancy support who is highly organised, proactive and confident managing a property portfolio. The Role You will support the efficient turnaround of void properties, complete audits and inspections, manage inventory processes and ensure homes are safe, compliant and ready for re-occupation. The role will also involve supporting young people through planned move-ons and providing Housing Officer cover where required. Key Responsibilities Conduct property inspections, audits and compliance checks across a portfolio of properties Support the move-on process for young people within Children's Services accommodation Secure, log and document belongings left within void properties Produce accurate inventory reports and raise property defects Prepare properties for re-occupation within agreed timescales Liaise with Housing Officers, Repairs, Social Services and external stakeholders Escalate safeguarding, health & safety or serious property concerns appropriately Support fire risk assessment scheduling and post-inspection actions Carry out inductions for young people moving into accommodation Maintain accurate records, reports and compliance documentation Provide Housing Officer cover during periods of absence or increased demand About You Previous experience within housing, property services, tenancy support or supported accommodation Experience managing property inspections, voids or compliance processes Strong communication and organisational skills Ability to work independently across multiple sites Understanding of safeguarding and health & safety responsibilities Confident using internal systems and maintaining accurate records Flexible approach with the ability to support operational business needs Full UK driving licence and willingness to travel across Kent and London What's on Offer Varied and rewarding role within a growing organisation Opportunity to work within Children's Services and supported accommodation Ongoing training and development Supportive team environment Mileage/travel expenses where applicable If you're looking for a fast-paced role where you can make a real impact supporting vulnerable young people and maintaining high accommodation standards, please get in touch. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at
Housing Officer x6 (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: x 2 - Bedford x 2 - Central Bedford x 1 - Central Bedford, Luton, North Hertfordshire x 1 - Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Housing Officer x6 (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: x 2 - Bedford x 2 - Central Bedford x 1 - Central Bedford, Luton, North Hertfordshire x 1 - Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer - East Anglia Location: East Anglia Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the East Anglia area: Cambridge, East Cambridgeshire, Huntingdonshire, King's Lynn And West Norfolk, Norwich, South Cambridgeshire, West Suffolk What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Housing Officer - East Anglia Location: East Anglia Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the East Anglia area: Cambridge, East Cambridgeshire, Huntingdonshire, King's Lynn And West Norfolk, Norwich, South Cambridgeshire, West Suffolk What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer x3 - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for three Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: x1 Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland x1 Warwick x1 Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Housing Officer x3 - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for three Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: x1 Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland x1 Warwick x1 Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 19, 2026
Contractor
We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Officer x6 (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: x 2 - Bedford x 2 - Central Bedford x 1 - Central Bedford, Luton, North Hertfordshire x 1 - Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Housing Officer x6 (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: x 2 - Bedford x 2 - Central Bedford x 1 - Central Bedford, Luton, North Hertfordshire x 1 - Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer (South Yorkshire/Nottinghamshire) Location: North East, East of England Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Housing Officer (South Yorkshire/Nottinghamshire) Location: North East, East of England Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer - Gloucestershire Worcestershire Location: Gloucestershire/Worcestershire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area: Forest Of Dean, Gloucester, Stroud, Tewkesbury, Worcester, Wychavon What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Housing Officer - Gloucestershire Worcestershire Location: Gloucestershire/Worcestershire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area: Forest Of Dean, Gloucester, Stroud, Tewkesbury, Worcester, Wychavon What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Make a real impact in South Kilburn! The OK Club is hiring a CEO to manage and lead the organisation as we continue to develop our presence and impact in our neighbourhood. Thanks to funding from John Lyon s Charity, we re looking for a visionary leader, who is motivated by their Christian faith and who can inspire and equip our team and work with us to develop and deliver our strategic development plan. If you re someone who loves young people and community, and is passionate about seeing people flourish, we want to hear from you! Started by students and graduates of Oxford University (hence the OK in our name - Oxford Kilburn) The OK Club has been providing activities for children and young people for the past 60 years and we have exciting plans for our next phase of development. As well as continuing our programme of youth and children s activities, over the last couple of years we have also expanded our provision to make the club building available to the wider community. Taking an asset based approach, our Community Animator enabled us to open our doors and connect in a new way with our neighbours. As CEO you will be responsible for overseeing three key areas - our youth & children s work, our community engagement, and our building. Applicants will have proven experience of leadership in a charity or community context. The ability to work positively with young people is essential, and experience of managing a building and budgets is also important. Our funding from John Lyon is initially for three years but we anticipate that, with a brilliant new CEO our funding will grow to make the post sustainable. The OK Club is located in South Kilburn, North West London. We currently find ourselves in the middle of a building site (quite literally) and that our neighbourhood is changing drastically. Brent Council are continuing their massive regeneration project - demolishing all existing tower blocks and replacing them with new ones, with a greater number of housing units. While much around us is changing, our desire to support children and young people with play and development opportunities is as strong as ever. The OK Club currently has: A part time Youth Work Development Officer who oversees our youth work programme. A part time Building Manager. A part time Community Animator. A part time Children's Worker. Four interns (two full time and two part time, shared with churches), usually from abroad on gap year schemes. Christian Holt House which can accommodate up to five further individuals who live as part of the missional community and are required as part of their tenancy to contribute to Club activities. A small but important number of volunteers are recruited from among parents and the community generally. We are keen to grow this team, particularly with older young people and other members of the local community. Our site contains the following facilities: A sports hall 3 x activity spaces A kitchen Garden Two upper floors which are currently rented out to other organisations. We have been funded by Brent Council to renovate our Sports Hall and have ambitious plans for our whole site development in the coming years. The work of the OK Club is overseen by a Management Committee (Trustees) who meet every two months, and the post will be Line Managed by one of the Trustees. Inclusion & Diversity: The OK Club strives to be a diverse and inclusive place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background. Safer Recruitment: The OK Club is a Safe Recruiter and will require all applicants to undergo a DBS disclosure as well as taking three references. A criminal record is not necessarily a bar to working for us but must be declared on application. Timetable: (subject to amendment) Post advertised - 18th May 2026 Closing Date - 7th June 2026 Shortlisting will take place in the following week and interviews will take place, week commencing 15th June. The successful candidate may start as soon as they are available and appropriate checks have been carried out. Application Process: Applications must be received by the deadline on our approved application form. Any expressions of interest received through Indeed, Charity Job or other online platforms will be sent the application form to complete and an application won t be considered until a fully completed form is received. All applications will be acknowledged and considered in our shortlisting. Applicants who are shortlisted will be invited for an interview which will likely consist of a presentation, a task, and standard panel interview. The recruiting panel reserves the right to request a second interview if they feel this is appropriate. When you are completing the application form, please pay particular attention to the essay section which is where you can tell us how you fit the criteria listed in the person specification.
May 19, 2026
Full time
Make a real impact in South Kilburn! The OK Club is hiring a CEO to manage and lead the organisation as we continue to develop our presence and impact in our neighbourhood. Thanks to funding from John Lyon s Charity, we re looking for a visionary leader, who is motivated by their Christian faith and who can inspire and equip our team and work with us to develop and deliver our strategic development plan. If you re someone who loves young people and community, and is passionate about seeing people flourish, we want to hear from you! Started by students and graduates of Oxford University (hence the OK in our name - Oxford Kilburn) The OK Club has been providing activities for children and young people for the past 60 years and we have exciting plans for our next phase of development. As well as continuing our programme of youth and children s activities, over the last couple of years we have also expanded our provision to make the club building available to the wider community. Taking an asset based approach, our Community Animator enabled us to open our doors and connect in a new way with our neighbours. As CEO you will be responsible for overseeing three key areas - our youth & children s work, our community engagement, and our building. Applicants will have proven experience of leadership in a charity or community context. The ability to work positively with young people is essential, and experience of managing a building and budgets is also important. Our funding from John Lyon is initially for three years but we anticipate that, with a brilliant new CEO our funding will grow to make the post sustainable. The OK Club is located in South Kilburn, North West London. We currently find ourselves in the middle of a building site (quite literally) and that our neighbourhood is changing drastically. Brent Council are continuing their massive regeneration project - demolishing all existing tower blocks and replacing them with new ones, with a greater number of housing units. While much around us is changing, our desire to support children and young people with play and development opportunities is as strong as ever. The OK Club currently has: A part time Youth Work Development Officer who oversees our youth work programme. A part time Building Manager. A part time Community Animator. A part time Children's Worker. Four interns (two full time and two part time, shared with churches), usually from abroad on gap year schemes. Christian Holt House which can accommodate up to five further individuals who live as part of the missional community and are required as part of their tenancy to contribute to Club activities. A small but important number of volunteers are recruited from among parents and the community generally. We are keen to grow this team, particularly with older young people and other members of the local community. Our site contains the following facilities: A sports hall 3 x activity spaces A kitchen Garden Two upper floors which are currently rented out to other organisations. We have been funded by Brent Council to renovate our Sports Hall and have ambitious plans for our whole site development in the coming years. The work of the OK Club is overseen by a Management Committee (Trustees) who meet every two months, and the post will be Line Managed by one of the Trustees. Inclusion & Diversity: The OK Club strives to be a diverse and inclusive place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background. Safer Recruitment: The OK Club is a Safe Recruiter and will require all applicants to undergo a DBS disclosure as well as taking three references. A criminal record is not necessarily a bar to working for us but must be declared on application. Timetable: (subject to amendment) Post advertised - 18th May 2026 Closing Date - 7th June 2026 Shortlisting will take place in the following week and interviews will take place, week commencing 15th June. The successful candidate may start as soon as they are available and appropriate checks have been carried out. Application Process: Applications must be received by the deadline on our approved application form. Any expressions of interest received through Indeed, Charity Job or other online platforms will be sent the application form to complete and an application won t be considered until a fully completed form is received. All applications will be acknowledged and considered in our shortlisting. Applicants who are shortlisted will be invited for an interview which will likely consist of a presentation, a task, and standard panel interview. The recruiting panel reserves the right to request a second interview if they feel this is appropriate. When you are completing the application form, please pay particular attention to the essay section which is where you can tell us how you fit the criteria listed in the person specification.
We're currently recruiting for an experienced Private Rented Sector Liaison Officer on an interim assignment focused on tenancy sustainment and homelessness prevention. This Private Rented Sector Liaison Officer role will focus on supporting the transition of landlords and tenants from an existing Guaranteed Rent Scheme into a new Rental Support Scheme, helping to sustain private rented sector tenancies and minimise homelessness. The role is 36 hours per week and will begin with a two-week induction period working fully office-based, 5 days per week. Following induction, the role will operate on a hybrid basis with a minimum of 2 office days per week. The Role - Manage landlord and tenant cases throughout the transition process. - Negotiate with landlords and agents to sustain tenancies and prevent evictions. - Identify tenancy risks and support homelessness prevention activity. - Assist tenants with Housing Benefit, Universal Credit and Discretionary Housing Payments. - Source alternative private rented accommodation where required. - Arrange property viewings, tenancy sign-ups and move-on activity. - Manage tenancy documentation, deposits and rent in advance processes. - Maintain accurate records, case notes and housing system updates. Key Requirements - Experience working as a Private Rented Sector Liaison Officer, PRS Officer, Housing Options Officer or Tenancy Sustainment Officer. - Experience within homelessness prevention, tenancy sustainment or private rented sector housing. - Knowledge of landlord and tenant legislation, including the Homelessness Reduction Act and Assured Shorthold Tenancies. - Experience negotiating with landlords, agents and tenants. - Experience sourcing and assessing private rented accommodation. - Experience updating housing management systems and managing housing casework. - Full UK driving licence and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Housing Options Officers, PRS Officers, Tenancy Sustainment Officers, Homeless Prevention Officers and Housing Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).
May 19, 2026
Contractor
We're currently recruiting for an experienced Private Rented Sector Liaison Officer on an interim assignment focused on tenancy sustainment and homelessness prevention. This Private Rented Sector Liaison Officer role will focus on supporting the transition of landlords and tenants from an existing Guaranteed Rent Scheme into a new Rental Support Scheme, helping to sustain private rented sector tenancies and minimise homelessness. The role is 36 hours per week and will begin with a two-week induction period working fully office-based, 5 days per week. Following induction, the role will operate on a hybrid basis with a minimum of 2 office days per week. The Role - Manage landlord and tenant cases throughout the transition process. - Negotiate with landlords and agents to sustain tenancies and prevent evictions. - Identify tenancy risks and support homelessness prevention activity. - Assist tenants with Housing Benefit, Universal Credit and Discretionary Housing Payments. - Source alternative private rented accommodation where required. - Arrange property viewings, tenancy sign-ups and move-on activity. - Manage tenancy documentation, deposits and rent in advance processes. - Maintain accurate records, case notes and housing system updates. Key Requirements - Experience working as a Private Rented Sector Liaison Officer, PRS Officer, Housing Options Officer or Tenancy Sustainment Officer. - Experience within homelessness prevention, tenancy sustainment or private rented sector housing. - Knowledge of landlord and tenant legislation, including the Homelessness Reduction Act and Assured Shorthold Tenancies. - Experience negotiating with landlords, agents and tenants. - Experience sourcing and assessing private rented accommodation. - Experience updating housing management systems and managing housing casework. - Full UK driving licence and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Housing Options Officers, PRS Officers, Tenancy Sustainment Officers, Homeless Prevention Officers and Housing Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).
Tenancy sustainment Income Management Property Management Job Title: Housing Officer Type: Full-time, Permanent Location: Havant Salary: £36,000 Hours: 37.5 hours per weekBRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team.This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please contact specialist Social housing recruiter, Mark Grove on .To apply, please submit your CV outlining your relevant experience and qualifications.We will be reviewing applications on an ongoing basis until the position is filled
May 19, 2026
Full time
Tenancy sustainment Income Management Property Management Job Title: Housing Officer Type: Full-time, Permanent Location: Havant Salary: £36,000 Hours: 37.5 hours per weekBRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team.This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please contact specialist Social housing recruiter, Mark Grove on .To apply, please submit your CV outlining your relevant experience and qualifications.We will be reviewing applications on an ongoing basis until the position is filled
