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Ashberry recruitment are currently recruiting a property service manager for a well established housing association in West Yorkshire. In this role, the successful candidate would be expected to oversee the Intensive housing management (IHM) functions at all of the the services ran by the housing association. You would be accountable to: The Head of Service/chief Executive Working hours: 35 hours per week working flexibly Monday to Friday 9am-6:30pm Annual Leave: 20 working days plus 5 days after successful completion of Probationary period plus 8 public holidays THE ROLE WILL INCLUDE; To be the safeguarding and health and safety lead for the organisation. Conducting health and safety visits to properties alongside tenancy management officer and support staff at each service. To identify any health and safety or safeguarding issues and work to resolve with the relevant teams. To liaise with our landlord partners when taking on new properties and ensuring that all paperwork is completed, health and safety standards are met before leases are signed by Heads of Service. (HOS) To ensure stock condition surveys and any new leased accommodation standards checks are completed in conjunction with service managers and all paperwork is uploaded to relevant accommodation folders. To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until signed off. To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with policies and procedures and any issues identified are resolved within time scales. To assist HOS with ensuring that we are complying with all quality assurance by auditing the service practices annually , relating to BQAF and SHIP standards. To work with the Head of Service to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out. To work with the Business Support Manager to organise and host quarterly Speakout forum meetings with Service Users in relation to Intensive housing management, accommodation standards and the organisations Speakout charter. To review IHM related policies and procedures as per the timetable for reviews. INTENSIVE HOUSING MANAGEMENT; To ensure that void properties are turned around and re let within agreed timescales as per key performance indicators for each service. To audit void spreadsheet on a fortnightly basis and discuss any issues with relevant service managers/team leaders. To comply with and ensure teams are working within the Organisation's Referrals & Allocations Policy and procedures in order to maximise occupancy levels and minimise voids. To promote key health and safety policies that protect and safeguard service users as part of our duty of care to vulnerable people. Ensure our Health and Safety Policy and procedures e.g. inspections and tests are carried out across our services in a robust and responsive way to ensure that we can promote a safe environment for our service users to live in. To oversee the buildings are safe and protected from direct or indirect harm. Liaising with relevant building owners or landlord representatives to ensure that our schemes are maintained to a high standard and do not pose any risk to our service users and/or wider community. To audit repairs spreadsheets on a fortnightly basis to ensure all repairs are carried out within timescales. To ensure all properties have an up-to-date annual fire risk assessment in place. To audit the fire reporting spreadsheet on a fortnightly basis to ensure all FRA's are up to date with a clear review date. Ensure staff and service users understand and abide by the fire evacuation procedures. To keep informed of any changes in legislation relating to fire. To work in conjunction with the Council and hostel service manager to ensure that an annual FRA is completed and all actions and remedial work is carried out within timescales. To audit the annual testing spreadsheets to ensure all properties are compliant with all risk assessments required within timescales. To work in conjunction with service managers to review disaster recovery strategies for dispersed accommodation and hostel service on an annual basis. Report any concerns you may have around serious health and safety issues to HOS in order that they can be dealt with as a priority. WHAT IS EXPECTED OF YOU IN THIS ROLE; 1. To have strong leadership skills - to be able to lead from the front. Deploying resources effectively and efficiently in order to meet business objectives and fulfil team performance targets. 2. Team Building - Raising morale and ensuring that everyone is doing their bit to pull as a team and ensure that quality services are being delivered in a fair and consistent manner. 3. Effective support - to be able to guide and support staff in delivering a high standard of intensive housing management services. 4. To apply effective problem solving skills and initiating a project management approach that identifies a problem, apply a solution, implement and monitor effectiveness. 5. To apply strong communication skills that clarifies work tasks and expectations of role/responsibility. 6. To be able to respond to crisis and emergency situations in a calm and responsive manner. 7. To promote health and safety and safeguarding at every level in terms of accommodation, staff, service users and the working environment. 8. To work collaboratively within the management team to ensure that management performance targets and business objectives across the organisation are fulfilled within clear timescales. YOU MUST - - Have previous experience working in the supported housing sector - A full UK driving license - Previous experience in property management - Knowledge of health and safety regulations and Safeguarding procedures - Have a CIH Level 4 or equivalent, or be willing to undertake the relevant training to achieve this.

Support and Wellbeing Officer (Housing / Homelessness) A rewarding opportunity for a Support and Wellbeing Officer with experience supporting people experiencing homelessness, complex needs, mental health challenges and supported accommodation environments. If you've also worked in the following roles, we'd also like to hear from you: Homelessness Support Officer, Tenancy Support Worker, Supported Housing Officer, Community Support Worker, Recovery Support Worker, Wellbeing Support Officer SALARY: £26,297 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) - with travel across accommodation sites JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Support and Wellbeing Officer to provide person-centred support to residents experiencing homelessness and complex needs within supported accommodation services. As the Support and Wellbeing Officer you will deliver support planning, safeguarding, wellbeing activities, resident engagement and tenancy-related support that promotes independence, recovery and positive outcomes. The Support and Wellbeing Officer will work closely with residents, external agencies and community organisations to improve wellbeing, encourage participation and help residents move towards long-term housing stability and independent living. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Support and Wellbeing Officer include: Resident Support: Welcoming new residents, carrying out inductions and providing ongoing housing-related support within supported accommodation services Support Planning: Developing and reviewing person-centred support plans, wellbeing plans and resident risk assessments Safeguarding Responsibilities: Promoting safeguarding, health and safety and resident welfare at all times Case Management: Holding regular support sessions focused on homelessness recovery, tenancy sustainment and independent living goals Wellbeing Activities: Planning and delivering wellbeing initiatives, workshops, learning opportunities and community-based activities Partnership Working: Liaising with housing providers, support agencies, social prescribing teams and community organisations to improve resident outcomes Resident Engagement: Encouraging participation, confidence building and social inclusion through positive resident involvement Tenancy Support: Assisting residents with housing applications, welfare benefits, budgeting and move-on accommodation Record Keeping: Maintaining accurate support records, monitoring information and wellbeing programme evaluations CANDIDATE REQUIREMENTS ESSENTIAL Previous experience supporting people experiencing homelessness, housing difficulties or complex needs Proven experience developing support plans, wellbeing plans and resident risk assessments Experience delivering wellbeing activities, resident engagement programmes or community initiatives Strong written and verbal communication skills with residents, support agencies and partner organisations Ability to build positive relationships with vulnerable adults, colleagues, volunteers and external stakeholders Understanding of safeguarding responsibilities, professional boundaries and trauma-informed support Ability to manage a varied caseload and prioritise multiple support needs effectively Full driving licence and access to a vehicle due to travel across accommodation sites DESIRABLE Awareness of homelessness services, supported housing and community support networks across the Wirral Understanding of mental health support strategies, addiction and recovery-focused approaches Experience working with statutory services, voluntary organisations or wellbeing providers This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14771 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

Housing Reviews Officer East London 3 to 6 month ongoing contract 42 p/hr umbrella 4 days remote and 1 day onsite per week Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

We are working in partnership with a large and well-established Housing Association in Bristol who are looking to appoint an experienced Income Officer to join their growing team on a permanent basis. This is an excellent opportunity for an income professional with a background in social housing to join an organisation that genuinely invests in its people and offers a flexible hybrid working environment. The RoleYou will be responsible for managing a designated income patch, ensuring rental income is maximised whilst providing a supportive and customer-focused service to residents. Working closely with Housing Officers and external agencies, you will take ownership of arrears cases from early intervention through to legal action where required. Key responsibilities of an Income Officer: Managing rent arrears and reducing debt across a designated patch Contacting tenants to prevent arrears and agree sustainable repayment plans Providing advice around welfare benefits, budgeting and financial inclusion Serving notices and progressing cases through the legal process when necessary Preparing court documentation and representing the organisation at hearings where required Working collaboratively with internal teams and external support agencies to sustain tenancies Maintaining accurate records and ensuring compliance with housing legislation and policy To be successful in this role, you will have: Previous experience working within an Income Officer, Rent Recovery Officer or Housing Officer role Strong knowledge of rent arrears recovery and income management within social housing Experience managing cases through the full arrears process, including legal action and court preparation Excellent communication and negotiation skills Knowledge of welfare benefits and tenancy sustainment practices A customer-focused approach with the ability to balance support and enforcement Benefits of his Income Officer role: Hybrid working model Generous annual leave entitlement plus bank holidays Additional wellbeing days Excellent pension scheme Life assurance cover Employee assistance programme Health and wellbeing support Ongoing training and professional development Enhanced family-friendly policies Flexible working options Opportunities for career progression within a large housing organisation If this Income Officer role is of interest, please apply or contact (url removed)

Reviews Officer East London Hybrid Working Available Rate: £35 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: ASAP Working Hours: 35 Hours per Week The Role This role will focus on conducting statutory homelessness reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based, and issued within statutory timescales. The successful candidate will work closely with Housing Options, Accommodation Placement, Legal Services, and partner agencies to review complex homelessness decisions and contribute to the continuous improvement of the service. Key Responsibilities Conduct statutory Section 202 homelessness reviews under Part VII of the Housing Act 1996. Review decisions relating to duty owed, suitability of accommodation, priority need, intentionality, and local connection. Assess evidence and undertake detailed investigations to ensure legally sound decision-making. Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law. Draft clear, comprehensive, and legally defensible review decision letters. Monitor compliance with statutory requirements and contribute to service improvements. Requirements Minimum of 3 years' experience working within homelessness or housing services. Demonstrable experience conducting Section 202 homelessness reviews. Strong knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and relevant case law. Experience making offers of accommodation under Part VII of the Housing Act 1996, including temporary accommodation and offers used to discharge relief or main housing duties. Experience managing Accommodation Placement Teams. Previous experience working within a London local authority. Excellent investigative, analytical, and decision-making skills. What's on Offer £35 per hour Umbrella. Inside IR35 contract. Initial 6-month contract with strong potential for extension. Opportunity to join a high-performing local authority housing team. Hybrid working arrangements. Apply If you have extensive experience conducting homelessness reviews and a strong understanding of housing legislation, apply today or get in touch for a confidential discussion.

Homelessness Prevention and Relief Officer We are currently recruiting for an experienced Homelessness Prevention and Relief Officer to join a busy Housing Operations team within a Local Authority. This is a rewarding opportunity for a housing professional who is passionate about preventing homelessness and supporting vulnerable residents to secure and sustain suitable accommodation. The successful candidate will be responsible for providing comprehensive housing advice and assistance to households who are homeless or threatened with homelessness. You will manage a varied caseload, undertake housing needs assessments, develop Personalised Housing Plans (PHPs), and work proactively with applicants to achieve positive housing outcomes. Key Responsibilities: Provide housing advice, homelessness prevention and relief services to residents. Conduct housing needs assessments and develop tailored Personalised Housing Plans. Manage a caseload of homelessness applications from initial assessment through to resolution. Make decisions in accordance with homelessness legislation and issue relevant notifications. Work closely with landlords, housing associations, support providers and partner agencies. Attend multi-agency meetings and case conferences where required. Maintain accurate case notes, records and database information. Support households facing housing crises, including those with complex needs. Contribute to reducing homelessness and rough sleeping within the area. Essential Requirements: Experience working within a homelessness, housing options or frontline housing service. Good knowledge of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Experience managing housing cases and supporting vulnerable households. Strong communication, negotiation and customer service skills. Ability to work effectively under pressure and manage competing priorities. Experience working with a range of internal and external partners. Good IT skills, including Microsoft Office applications. Full UK driving licence and access to a vehicle for work purposes.

Location: Hybrid - covering Hampshire, Surrey, West Sussex & Berkshire Salary: £37,607 - £43,780 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 Due to expansion of the team, we have 3 brand new positions available for customer-focused Neighbourhood Response Office click apply for full job details

MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon. This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works. Key Responsibilities Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works. Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes. Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care. Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes. Maintain accurate call logs, trackers, and records, ensuring all resident interactions and programme updates are documented and up to date. Coordinate access arrangements and support re-scheduling where required to keep programmes on track and within budget. Contribute to community engagement initiatives, supporting wider social value objectives such as reducing unemployment and financial exclusion. Ideal Candidate Proven experience within Social Housing, ideally having worked for a contractor or similar organisation in a Resident Liaison or Customer-Facing role. Experience managing resident engagement across multiple properties (ideally up to 10 per week). Strong customer service skills, with the ability to manage residents effectively during disruptive works. Demonstrates a high level of care, compassion, and empathy when dealing with residents. Confident handling challenging or complex situations in a calm and professional manner. Highly organised, with experience maintaining trackers, logs, and administrative records. Excellent communication skills with the ability to work independently and proactively to meet deadlines.

Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office

As Chief Financial Officer, you will work closely with the CEO, COO and Board. Your new company Abbeyfield Wey Valley Society presents a compelling opportunity if you are looking for a broad CFO role with the chance to make a true impact. The current incumbent, James believes "This is a very broad role and is perfect for someone who wants to be involved in more than just producing the Budgets & Management Accounts. There's a fair amount happening in the next five years, from a £5m extension to one of our homes, to expanding our offering to new areas and potentially building a new c £10m care home, as well as helping to formulate both strategy and tactics with the leadership team and CEO, Sally. Your colleagues are a great bunch of people, and you will love working with them! It really helps if you have a strong sense of humour, are outgoing and don't take yourself too seriously!" Your new role As Chief Financial Officer, you will work closely with the CEO, COO and Board, providing strategic financial leadership while ensuring robust operational management across finance, HR, legal matters and systems. This is a hands-on, fully office-based position, suited to someone who enjoys combining strategic oversight with day-to-day involvement and who thrives within a positive, fun and collaborative team culture.This is a broad and influential role with real scope to shape the Society's long-term direction and future success. Key responsibilities Strategy & Planning Support the development of organisational strategy and business planning. Use your knowledge and experience to proactively originate new ideas to discuss with the CEO. Identify funding opportunities and support budget development for new initiatives. Lead forward-looking financial strategies with a focus on risk, sustainability and growth. Oversee budgeting, capital planning and KPI frameworks. Operations Play an integral role in executive-level decision-making. Build strong, collaborative relationships across the organisation and support non-finance colleagues. Develop and enhance financial systems and processes. Manage investment relationships to maximise returns. Lead the finance function and oversee payroll, purchasing and transactional processes. Oversee due diligence, acquisitions and potential divestments. Lead the development and maintenance of the Society's IT systems. Financial Reporting Ensure accurate and timely reporting to the Charity Commission, Companies House, Homes England, the Regulator of Social Housing and the ONS. Present financial results and insights to the Board, Finance Committee and CEO. Financial Risk Management Identify key financial and operational risks and implement mitigation strategies. Oversee legal matters related to the Society's financial assets. Maintain robust internal controls and ensure full regulatory compliance. Review insurance cover and ensure audit readiness. Lead the relationship with external auditors and follow up on recommendations. Funding & Cash Management Lead cash flow management and financial forecasting. Arrange financing and third-party funding as required. Oversee investment portfolios and protect the Society's funds. Stakeholder & Third-Party Management Build strong relationships with banks, investment advisers and insurers. Represent the Society in financial and legal matters. Monitor and report third-party performance to the Board. Additional Responsibilities Maintain ongoing professional development. Promote equality, diversity and human rights within the organisation. Keep abreast of sector developments and relevant legislation. Undertake additional duties as required by the CEO. What you'll need to succeed Qualifications & Experience ACA/ACCA/CIMA (or equivalent) qualification. Minimum seven years' progressive experience, ideally within a not-for-profit environment or SME. At least three years at CFO or Finance Director level (exceptional Financial Controllers will be considered). Proven experience working with Boards and executive leadership. Excellent written and verbal communication skills. A collaborative approach with the ability to support and influence non-finance colleagues. A broad understanding of organisational performance beyond finance. Key Skills Strategic planning and organisational vision. Financial strategy, modelling and planning. Strong budgeting, forecasting and analytical skills. Experience improving systems and processes. Commercial acumen and sound financial judgement. Team leadership and cross-functional collaboration. Ability to review and interpret legal documentation. Acts as a trusted partner and sounding board to the CEO. Soft Skills Approachable, personable and easygoing style. A sense of humour and ability to build rapport. Intelligent, confident and clear-thinking. What you'll get in retu rn This is a wide-ranging and high-impact role that offers the opportunity to make a genuine difference within an established and values-led organisation. For an ambitious, proactive finance leader who enjoys a varied remit and strategic influence, this is an exceptional career opportunity.If you're looking for a meaningful leadership position within a supportive and forward-thinking organisation, we would welcome a conversation.This role offers an attractive salary, private healthcare, an attractive pension scheme and working with a fantastic bunch of people who truly love what they do! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now for an informal and completely private and confidential conversation.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Job Title: Supervisor Location: West London Salary: 44,850 per annum Contract Type: Permanent Benefits: Van and fuel card provided About the Role We are seeking an experienced and motivated Supervisor to oversee maintenance operations within occupied social housing properties across West London. This is a hands-on leadership role, ensuring that repair and maintenance works are delivered safely, efficiently, and to a high standard of customer satisfaction. You will be responsible for supervising operatives on-site, coordinating daily workloads, and ensuring all works are completed in line with health and safety requirements, service standards, and agreed timeframes. Key Responsibilities Supervise and support a team of operatives delivering responsive repairs and maintenance works in social housing properties Allocate and prioritise daily tasks to ensure efficient workflow and service delivery Conduct site visits and quality checks to ensure work meets required standards Ensure compliance with health & safety regulations and company procedures at all times Liaise with residents, housing officers, and internal teams to resolve issues effectively Monitor materials, stock usage, and job progress to support operational efficiency Support the resolution of complaints or escalations in a professional and timely manner Maintain accurate records of works completed and site activity About You Previous experience in a supervisory role within housing maintenance, repairs, or construction Strong knowledge of building maintenance practices and health & safety standards Confident managing teams and coordinating workloads across multiple sites Good communication and customer service skills, particularly when dealing with residents Ability to problem-solve and make decisions in a fast-paced environment Full UK driving licence (essential) What's on Offer Competitive salary of 44,850 per year Permanent, stable position Company van and fuel card provided Opportunity to work within a varied and community-focused environment Career development and progression opportunities If you are an experienced supervisor looking to take the next step in a rewarding role within social housing maintenance, we would like to hear from you.

Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.

Resident Engagement Officer Location: Home Based, covering the North East Salary : £32,300 per annum plus £3,715 car allowance Vacancy Type: Permanent, Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. They need a Resident Engagement Officer , internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn't just gather feedback, but turns it into meaningful change for customers and neighbourhoods. This is your opportunity to work at the heart of their communities: building trusted relationships, amplifying customer voices, and helping shape the services they deliver every day. What you'll be doing You'll play a key role in making sure their customers feel heard, valued and able to influence decisions that affect the services they provide, their homes and communities. In this role, you will: Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups Turn customer feedback into clear, actionable insight that drives service improvements Support colleagues across the organisation to engage effectively and confidently with customers Coordinate and support customer panels, forums and scrutiny groups Capture, analyse and share feedback to influence decision-making at all levels Promote engagement opportunities using a variety of channels to maximise reach and inclusion Work collaboratively across teams to ensure customer voice leads to real, visible change Represent the organisation within local communities, partnerships and events Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations What you'll bring You're someone who connects easily with people and genuinely cares about making a difference. They're looking for: Experience in customer engagement, community work, or customer service Strong communication skills, with the ability to engage a wide range of audiences A natural ability to build trust and rapport with customers and community groups Good organisational skills and attention to detail An understanding of housing services or a strong willingness to learn A clear commitment to equality, diversity and inclusion Confidence working independently while staying connected to a wider team IT confidence, including using digital tools to support engagement Location and flexibility This role is home based, but you'll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This is a chance to help shape services that truly reflect what customers need. If you're motivated by customer impact and want to be part of an organisation that is committed to listening and improving, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.

Housing Officer Salary: £34,937.00 per annum Contract: Permanent Hours: Full time. Monday - Friday. 37 hours per week Location: Ipswich/Hybrid (Team office day every Thursday) Ref: IP389 At Orwell, we believe in one simple thing: together, we make a difference. We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes. This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you. Key Responsibilities Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances. Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary. Oversee estate management, ensuring communities are safe, well-maintained and provide a positive living environment. Manage anti-social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively. Promote clear, two-way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups. Maintain accurate and up-to-date records of housing applications, residents, former residents and property information. Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise. Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation. What we're looking for A housing-related qualification is desirable.5 GCSEs A-C or equivalent including English and Maths. Due to the nature of this role, a full driving licence is essential. For full details of responsibilities and requirements, please refer to the complete job description attached. Why join Orwell? You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Closing date for applications: 30th June 2026. Interviews: W/C 6th July. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing

Housing Officer Location: South West Salary : £36,000 Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want the organisation to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patches: Cirencester, Chipping Norton & Chippenham What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.

Repairs & Maintenance Project Officer (Compliance & Assurance) We are seeking an experienced Repairs & Maintenance Project Officer to support critical compliance and assurance work across our Building Technical Services (BTS), Luton Council. This is an brilliant opportunity for a skilled contractor to play a key role in strengthening compliance, improving evidence management, and ensuring regulatory readiness within a local authority environment. Key Responsibilities Lead on collating, reviewing, and populating all required evidence for the Local Authority Information Return (LAIR) across BTS compliance areas Support the development of the Contextual Statement, working closely with senior stakeholders Contribute to the production of Spotlight Reports and Position Statements across all compliance areas Identify gaps in existing evidence and implement robust systems and processes to ensure ongoing compliance and future-proof data capture Produce or coordinate the production of any missing evidence required for audits, inspections, or regulatory returns Work collaboratively across multiple teams to ensure consistency, quality, and accuracy of compliance documentation About You Proven experience in a repairs & maintenance, compliance, or asset management environment, ideally within a local authority or housing setting Strong understanding of regulatory complicated processes, or statutory returns Ability to quickly assess gaps and implement practical, sustainable solutions Excellent organisational and analytical skills, with a high level of attention to detail Confident engaging with stakeholders and coordinating inputs across teams Self-starter with the ability to operate independently in a fast-paced environment Why Apply? Competitive 450 per day rate Opportunity to deliver impactful compliance and assurance improvements Work within a collaborative and supportive environment Play a key role in preparing the organisation for audits and inspections Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Project Officer x2 Location: Hybrid/Remote (With site travel in the South) Salary : £26,897 per annum Vacancy Type: One role available, permanent full time and one 12 month fixed term contract available Closing Date: 3 rd of July 2026 Home Based, covering the South (East and West Sussex, Hampshire, Bournemouth, Christchurch, Poole, Dorset, Wiltshire & Devon). Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At The Organisation, they have some of the most significant growth targets in the sector and they're looking for two Project Officers to help support to drive forward their development programme. They understand how desperately these new homes are needed and their second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving them the long-term security they need to focus on building quality homes for those who need them most. They've built a strong platform to deliver their goals, making this a fantastic time for new colleagues to join their organisation and be part of their next phase. Their targets are significant and mark them as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it's not just numbers. Their staff truly live their values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes their colleagues their biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate's discretion. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover The Organisation The Organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and well Being in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for The Organisation, please do not hesitate to apply.

Finance and Tenant Liaison Officer (Personal Finances) Location: Home Based with National Travel but also the requirement to attend an office if needed Salary: £46,000 per annum Hours Per Week: 35 Are You the Candidate We're Looking For? At the organisation, they're looking for a Finance and Tenant Liaison Officer to join their passionate and purpose-driven team. If you're organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you. They're not just hiring skills - they're looking for people who genuinely care. People who want to make a difference. People who believe, as they do, that everyone deserves the opportunity to live a full, independent, and flourishing life. Guided by their core values - Open, Enabling, Inclusive and Courageous - they are proud to deliver outstanding support across their adult care, children's services, and education settings. Every member of their team plays a vital role in helping the people they support thrive. About the Role The Finance and Tenant Liaison Officer will play a vital role in safeguarding the financial wellbeing of people supported by the organisation . The postholder will provide robust financial oversight, assurance, and audit activity to ensure that personal finances are managed appropriately, transparently, and in line with the organisation policies, legal requirements, and best practice. You'll be responsible for: Reviewing documentary evidence, auditing financial records, reconciling accounts and monitoring petty cash expenditure to ensure funds are used appropriately and in the best interest of the people they support. This role will involve travelling to the organisation care service locations to undertake these tasks as well as home or office-based desktop audits. Liaise with tenants living in the organisation's housing schemes, undertaking regular satisfaction surveys, periodic landlord checks and linking with colleagues in the organisation to ensure housing is of a good standard. Provide clear and timely reports to managers, highlighting findings, risks and areas for improvement. This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services they provide. Why Join them? They know their people are their greatest asset, so they make sure you feel valued, supported, and rewarded: Recognition & Rewards - Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond Professional Development - Access to an excellent training and development programme Generous Annual Leave - 25 days + bank holidays, rising to 28 days after 5 years Pension Scheme - Helping you plan for the future Wellbeing Support - Access to a comprehensive Employee Assistance Programme Why You? You'll bring: Evidence of continued professional and personal development Hold an accountancy qualification or strong experience of financial auditing Knowledge of housing legislation and how this impacts tenancy services Ability to provide constructive feedback and to develop SMART action plans Knowledge and understanding of GDPR and data protection Strong Excel and Work IT skills Experience of report writing Full UK driving licence and access to a vehicle that can be used for work purposes Join Them If you're ready to contribute to a caring, inclusive organisation where your work truly matters, they'd love to hear from you. The organisation is the disability charity that's committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it's the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up - to the organisation. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. The organisation is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. The organisation is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for the organisaiton, please click apply.

Relief Duty Officer Marks Consulting Partners are currently recruiting for a Relief Duty Officer to work with one of our local authority clients in Sussex. This is a temporary position paying £30 per hour. What you will be doing: Seeking to prevent homelessness arising wherever possible by working with people at risk, ensuring timely advice and assistance Discharging the council's statutory duties and responsibilities for homeless persons in accordance with the provisions set out in the 1996 Housing Act Fully investigating formal homelessness applications Making complex legal decisions regarding the council's duties to applicants What you will need: A minimum of 2 years' experience as a Housing Options Officer Previous experience of Home Connections/HOPE A strong working knowledge of homelessness law and policy If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration and development, housing services and HR staff to the public sector including housing associations, local authorities and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.