Service Leader - Internal Audit Dundee/Angus Permanent Full Time Hybrid £80,000 - £86,000 + Benefits Your new company Haysis delighted to be working exclusively with Angus Council to recruit astrategic, influential and forward-thinking Service Leader - Internal Auditor. This is aunique opportunity to join a modern, progressive local authority environmentwith a strong commitment to good governance, effective decision-making, andtransformational change. Operating within a shared service model between AngusCouncil and Dundee City Council, you will help strengthen public accountabilitywhile also supporting ANGUS alive, the Council's Culture and Leisure Trust, andcollaborating closely with partners across Scotland's public sector. Your new role As Service Leader - Internal Auditor, you will lead the delivery of a high-performing Internal AuditService that fully aligns with professional Internal Audit Standards andstatutory requirements. You will provide independent and objective assurance toElected Members, Chief Executives, Corporate Management Teams and AuditCommittees across both councils, covering governance, risk management, internalcontrol frameworks and major change programmes. You will provideclear strategic direction, inspire and motivate teams, and foster a culture ofcontinuous improvement. A key part of your role will involve preparing anddelivering annual audit plans, leading complex audits and sensitive reviews,ensuring strong performance management, and overseeing effective financialplanning and resource use. You will also lead the counter-fraud andinvestigation function, championing risk awareness throughout the organisation.Working closely with internal auditors across Integrated Joint Boards, otherlocal authorities, and national audit bodies, you will support collaboration,strengthen professional standards and enhance service impact. What you'll need to succeed You will bringsignificant leadership experience within an Internal Audit function, ideallygained within a public sector or highly regulated environment. You will have anexpert understanding of Internal Audit Standards and statutory regulations suchas the Local Authority Accounts (Scotland) Regulations 2014. You will beconfident delivering independent assurance to senior stakeholders, includingaudit committees and executive leadership, and able to lead challengingprogrammes of audit work with professionalism and integrity. Strong financialmanagement capability, exceptional communication skills and the ability toinfluence at all levels are essential. You will be comfortable preparing andmanaging budgets, developing service plans, shaping audit strategy, and drivingoperational and cultural improvements. A collaborative mindset is vital, alongwith a track record of working effectively with diverse internal and externalpartners to achieve shared outcomes. What you'll get in return Youwill join an influential function with strategic reach across two majorScottish councils. This role offers the chance to shape and modernise InternalAudit services, directly impact governance and transformation activity, andwork closely with senior leadership, elected members, and audit professionalsacross the sector. You will be part of a collaborative, forward-lookingenvironment that values innovation, continuous improvement, and professionalexcellence. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 23, 2026
Full time
Service Leader - Internal Audit Dundee/Angus Permanent Full Time Hybrid £80,000 - £86,000 + Benefits Your new company Haysis delighted to be working exclusively with Angus Council to recruit astrategic, influential and forward-thinking Service Leader - Internal Auditor. This is aunique opportunity to join a modern, progressive local authority environmentwith a strong commitment to good governance, effective decision-making, andtransformational change. Operating within a shared service model between AngusCouncil and Dundee City Council, you will help strengthen public accountabilitywhile also supporting ANGUS alive, the Council's Culture and Leisure Trust, andcollaborating closely with partners across Scotland's public sector. Your new role As Service Leader - Internal Auditor, you will lead the delivery of a high-performing Internal AuditService that fully aligns with professional Internal Audit Standards andstatutory requirements. You will provide independent and objective assurance toElected Members, Chief Executives, Corporate Management Teams and AuditCommittees across both councils, covering governance, risk management, internalcontrol frameworks and major change programmes. You will provideclear strategic direction, inspire and motivate teams, and foster a culture ofcontinuous improvement. A key part of your role will involve preparing anddelivering annual audit plans, leading complex audits and sensitive reviews,ensuring strong performance management, and overseeing effective financialplanning and resource use. You will also lead the counter-fraud andinvestigation function, championing risk awareness throughout the organisation.Working closely with internal auditors across Integrated Joint Boards, otherlocal authorities, and national audit bodies, you will support collaboration,strengthen professional standards and enhance service impact. What you'll need to succeed You will bringsignificant leadership experience within an Internal Audit function, ideallygained within a public sector or highly regulated environment. You will have anexpert understanding of Internal Audit Standards and statutory regulations suchas the Local Authority Accounts (Scotland) Regulations 2014. You will beconfident delivering independent assurance to senior stakeholders, includingaudit committees and executive leadership, and able to lead challengingprogrammes of audit work with professionalism and integrity. Strong financialmanagement capability, exceptional communication skills and the ability toinfluence at all levels are essential. You will be comfortable preparing andmanaging budgets, developing service plans, shaping audit strategy, and drivingoperational and cultural improvements. A collaborative mindset is vital, alongwith a track record of working effectively with diverse internal and externalpartners to achieve shared outcomes. What you'll get in return Youwill join an influential function with strategic reach across two majorScottish councils. This role offers the chance to shape and modernise InternalAudit services, directly impact governance and transformation activity, andwork closely with senior leadership, elected members, and audit professionalsacross the sector. You will be part of a collaborative, forward-lookingenvironment that values innovation, continuous improvement, and professionalexcellence. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Finance Director Your new company This is a rare opportunity to join a highly regarded global blue chip listed organisation at a time of significant change, digitalisation and transformation. The business is widely recognised as an employer of choice, with an excellent reputation both within the UK market and internationally, and very rarely recruits externally at this level.Based in West London, the organisation operates from smart corporate offices with parking and excellent transport links, including easy access from the station. You will work closely with a high calibre UK finance team, supported by a well established offshore shared services centre.Reporting directly to the Group CFO, this UK Finance Director role offers the opportunity to play a pivotal role within a large, complex and evolving organisation, partnering closely with the C suite and influencing strategy at the highest level. The business has a strong track record of staff retention, leadership development and succession planning, making this a genuinely long term career opportunity. Your new role As UK Finance Director, you will provide strategic financial leadership to the UK operations, shaping both short and long term financial plans to support sustainable growth, performance and profitability.You will act as a trusted commercial adviser to the CEO and senior leadership team, providing insight and constructive challenge on investment decisions, transformation initiatives and operational performance. You will partner closely with operational leaders to ensure robust financial governance, high quality reporting and informed strategic decision making.You will have full ownership of the UK profit and loss and balance sheet, with direct responsibility for a large regional finance team of approximately sixty people across onshore and offshore locations.Your responsibilities will include strategic commercial leadership, financial planning and analysis, control, compliance and reporting, cash and working capital management, and senior stakeholder management across the business. What you'll need to succeed You will be a qualified accountant with significant post qualification experience in senior finance leadership roles, bringing a strong track record of people development and operational involvement.You will be commercially astute, confident in challenging at senior level, and able to combine attention to detail with the ability to see the bigger picture.Strong technical accounting skills are essential, alongside excellent business partnering capability and experience operating within a professional services, FTSE or large international organisation.Experience of leading transformation programmes, including ERP or systems implementations, will be highly valued, as will extensive exposure to audit and tax processes within a complex environment. What you'll get in return A highly competitive remuneration package including a salary £150,000 to £200,000, family private medical insurance, car allowance and an annual bonus of up to 25 per cent.Flexible hybrid working is offered.This is a rare opportunity to operate at the top of a major organisation with genuine influence and long term career potential. What you need to do now If you are interested in this role, click apply now to forward an up to date copy of your CV, or contact us directly for more information.If this job is not quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career
May 21, 2026
Full time
Finance Director Your new company This is a rare opportunity to join a highly regarded global blue chip listed organisation at a time of significant change, digitalisation and transformation. The business is widely recognised as an employer of choice, with an excellent reputation both within the UK market and internationally, and very rarely recruits externally at this level.Based in West London, the organisation operates from smart corporate offices with parking and excellent transport links, including easy access from the station. You will work closely with a high calibre UK finance team, supported by a well established offshore shared services centre.Reporting directly to the Group CFO, this UK Finance Director role offers the opportunity to play a pivotal role within a large, complex and evolving organisation, partnering closely with the C suite and influencing strategy at the highest level. The business has a strong track record of staff retention, leadership development and succession planning, making this a genuinely long term career opportunity. Your new role As UK Finance Director, you will provide strategic financial leadership to the UK operations, shaping both short and long term financial plans to support sustainable growth, performance and profitability.You will act as a trusted commercial adviser to the CEO and senior leadership team, providing insight and constructive challenge on investment decisions, transformation initiatives and operational performance. You will partner closely with operational leaders to ensure robust financial governance, high quality reporting and informed strategic decision making.You will have full ownership of the UK profit and loss and balance sheet, with direct responsibility for a large regional finance team of approximately sixty people across onshore and offshore locations.Your responsibilities will include strategic commercial leadership, financial planning and analysis, control, compliance and reporting, cash and working capital management, and senior stakeholder management across the business. What you'll need to succeed You will be a qualified accountant with significant post qualification experience in senior finance leadership roles, bringing a strong track record of people development and operational involvement.You will be commercially astute, confident in challenging at senior level, and able to combine attention to detail with the ability to see the bigger picture.Strong technical accounting skills are essential, alongside excellent business partnering capability and experience operating within a professional services, FTSE or large international organisation.Experience of leading transformation programmes, including ERP or systems implementations, will be highly valued, as will extensive exposure to audit and tax processes within a complex environment. What you'll get in return A highly competitive remuneration package including a salary £150,000 to £200,000, family private medical insurance, car allowance and an annual bonus of up to 25 per cent.Flexible hybrid working is offered.This is a rare opportunity to operate at the top of a major organisation with genuine influence and long term career potential. What you need to do now If you are interested in this role, click apply now to forward an up to date copy of your CV, or contact us directly for more information.If this job is not quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career
Internal Audit, Risk, Governance, Assurance, Control Framework, Strategic Leadership With an Executive level package, this is a permanent position for a leading and rapidly growing financial services organisation. Seeking an exceptional Director of Internal Audit: Corporate Functions, this is a role for a strategic audit leader with deep technical expertise, outstanding stakeholder engagement skills, and a proven ability to lead teams through change and transformation.This high impact role offers the opportunity to shape and deliver a comprehensive audit strategy across a broad portfolio which includes Finance, Change, HR, IT, Risk, Legal, Product Operations and wider corporate functions, while playing a pivotal role in the ongoing development of a maturing Internal Audit function. About YouYou will bring a blend of technical depth, strategic judgment and leadership presence, ideally gained in professional practice, banking, investment management, wholesale lending, or broader financial services. You will have a deep understanding of financial controls, operational processes, governance frameworks and risk management. Your familiarity with IT and cybersecurity controls and modern change management methodologies as well as an experience base in people risk, HR processes, and workforce-related control environments. Having a grounding in governance and committee structures, and how they align to risk appetite and corporate strategy, alongside a proven track record of leading complex, risk-based internal audit programmes in regulated financial environments will be essential to success. Demonstrating resilient and ethical leadership, with the ability to challenge constructively, bringing strategic insight and the ability to form credible, evidence-based opinions. You will be skilled at influencing senior stakeholders, balancing independence with collaboration. Additionally, your exceptional communication skills will blend seamlessly with the ability to lead teams through organisational change. As someone who is highly delivery focused, able to manage multiple priorities in a fast-paced, evolving environment, you will have established membership of a recognised internal audit or accountancy professional body (e.g., IIA, ICAEW, ACCA, ICAS), and demonstrate a strong working knowledge of IIA standards and risk based internal audit methodology. It would be great if you also had additional qualifications or CPD in investment management, credit/market risk, treasury, compliance, or financial services risk disciplines. The RoleReporting to the Managing Director of Internal Audit, the Director will deliver across a number of key areas. Strategic Leadership & Stakeholder Engagement Act as the primary Internal Audit partner to senior leaders across Corporate Functions and Operations. Build influential, trusted relationships with Executive and Committee level stakeholders. Represent Internal Audit at key governance forums and contribute expert insight on major programmes, transformation initiatives, and policy development. Audit Planning & Delivery Lead the creation and continuous development of the Corporate Functions audit universe. Own the risk-based Internal Audit Plan for all relevant operational and corporate domains. Oversee delivery of engagements across in-house teams and co-sourced audit partners. Ensure all work aligns with the Internal Audit Manual, Global Internal Audit Standards, and the Internal Audit Code of Practice. Support the annual evidence based Audit Committee opinion. Technical Expertise & Methodology Provide subject matter expertise on governance, operational risk, corporate functions and control frameworks. Champion Internal Audit methodology, quality assurance and continuous improvement initiatives. Contribute to strategic work streams and support the implementation of Internal Audit's long-term strategy. People Leadership Lead, coach, and develop Senior Internal Audit Managers and Managers, fostering a high performance, inclusive culture. Support resource planning, capability development, and skills investment to meet current and future organisational needs. To express interest or request an initial conversation, please submit your CV or reach out directly via the advertised contact channel. All enquiries will be treated with the highest discretion. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 21, 2026
Full time
Internal Audit, Risk, Governance, Assurance, Control Framework, Strategic Leadership With an Executive level package, this is a permanent position for a leading and rapidly growing financial services organisation. Seeking an exceptional Director of Internal Audit: Corporate Functions, this is a role for a strategic audit leader with deep technical expertise, outstanding stakeholder engagement skills, and a proven ability to lead teams through change and transformation.This high impact role offers the opportunity to shape and deliver a comprehensive audit strategy across a broad portfolio which includes Finance, Change, HR, IT, Risk, Legal, Product Operations and wider corporate functions, while playing a pivotal role in the ongoing development of a maturing Internal Audit function. About YouYou will bring a blend of technical depth, strategic judgment and leadership presence, ideally gained in professional practice, banking, investment management, wholesale lending, or broader financial services. You will have a deep understanding of financial controls, operational processes, governance frameworks and risk management. Your familiarity with IT and cybersecurity controls and modern change management methodologies as well as an experience base in people risk, HR processes, and workforce-related control environments. Having a grounding in governance and committee structures, and how they align to risk appetite and corporate strategy, alongside a proven track record of leading complex, risk-based internal audit programmes in regulated financial environments will be essential to success. Demonstrating resilient and ethical leadership, with the ability to challenge constructively, bringing strategic insight and the ability to form credible, evidence-based opinions. You will be skilled at influencing senior stakeholders, balancing independence with collaboration. Additionally, your exceptional communication skills will blend seamlessly with the ability to lead teams through organisational change. As someone who is highly delivery focused, able to manage multiple priorities in a fast-paced, evolving environment, you will have established membership of a recognised internal audit or accountancy professional body (e.g., IIA, ICAEW, ACCA, ICAS), and demonstrate a strong working knowledge of IIA standards and risk based internal audit methodology. It would be great if you also had additional qualifications or CPD in investment management, credit/market risk, treasury, compliance, or financial services risk disciplines. The RoleReporting to the Managing Director of Internal Audit, the Director will deliver across a number of key areas. Strategic Leadership & Stakeholder Engagement Act as the primary Internal Audit partner to senior leaders across Corporate Functions and Operations. Build influential, trusted relationships with Executive and Committee level stakeholders. Represent Internal Audit at key governance forums and contribute expert insight on major programmes, transformation initiatives, and policy development. Audit Planning & Delivery Lead the creation and continuous development of the Corporate Functions audit universe. Own the risk-based Internal Audit Plan for all relevant operational and corporate domains. Oversee delivery of engagements across in-house teams and co-sourced audit partners. Ensure all work aligns with the Internal Audit Manual, Global Internal Audit Standards, and the Internal Audit Code of Practice. Support the annual evidence based Audit Committee opinion. Technical Expertise & Methodology Provide subject matter expertise on governance, operational risk, corporate functions and control frameworks. Champion Internal Audit methodology, quality assurance and continuous improvement initiatives. Contribute to strategic work streams and support the implementation of Internal Audit's long-term strategy. People Leadership Lead, coach, and develop Senior Internal Audit Managers and Managers, fostering a high performance, inclusive culture. Support resource planning, capability development, and skills investment to meet current and future organisational needs. To express interest or request an initial conversation, please submit your CV or reach out directly via the advertised contact channel. All enquiries will be treated with the highest discretion. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
A leader in its field looking for a Senior Group Tax Manager I'm working with a leading global research and data business. The Group has a complex international footprint and is undergoing ongoing transformation focused on operational simplification, cost discipline and strategic repositioning. And strengthening governance and controls across Finance and Tax. The Role This Senior Tax Manager role is a critical appointment within the Group Finance function, ensuring the effective day-to-day running of the Group tax team while supporting the ongoing evolution of the groups tax strategy, compliance, controls and operating model.The Senior Tax Manager will oversee UK and international corporate tax, lead on transfer pricing review and overhaul, and provide effective oversight across other taxes including employment taxes and VAT. The role will also play a key part in managing external advisors and driving work in-house where appropriate. Key Responsibilities Tax Governance & ControlsDesign and build the Group's tax governance framework, policies and controlsFormalise and develop compliance with UK, European and other International applicable statutory requirements, directives and guidelines including CCO, SAO, BRR, CFC, BEPS and OECDStrengthen tax processes, documentation and internal controls across the GroupSupport Group-level reporting, including uncertain tax positions where relevant UK Corporate TaxLead UK corporation tax compliance and reporting, including computations, filings and payments. Work to bring this in-houseManage UK tax provisions and support statutory and group reporting processesAct as primary contact for HMRC matters, enquiries and correspondenceLead on the R&D claim process Global Corporation Tax OversightProvide oversight and coordination of corporate tax compliance across the group and in particular the US, European and APAC territories.Support with local tax filings and issues where relevantEnsure consistent application of Group tax policies across jurisdictionsMonitor global tax developments and assess their impact on the Group Global Tax AccountingLead the external tax reporting process for half year and year endBuild in-house capabilities to manage this process reducing the reliance on external specialistsManage the monthly tax accounting and reporting requirements including reconciliations, bookings into ERP system and related invoicingDevelop clear guidance on tax implications of intercompany transactionsManage relationship with auditors and advisors Transfer PricingManage and improve the transfer pricing policies and processes, reducing reliance on external specialistsEnsure transfer pricing policies are compliant, robust and aligned with business operationsOversee preparation and maintenance of transfer pricing documentation Other TaxesProvide oversight across employment taxes, VAT and other indirect taxesEnsure appropriate controls, compliance and risk management across these areas.Support regional financial controllers and other stakeholders with tax audits and reviews with tax authorities Team & Stakeholder ManagementManage and develop a geographically dispersed Group tax teamCoordinate effectively with Finance, Legal and other internal stakeholdersManage relationships with external advisors and drive efficiency and value for moneyReduce reliance on external advisors by bringing core activities in-house over time Candidate Profile Essential Experience & Skills: Strong UK corporate tax expertise within a multinational groupProven experience in transfer pricing, including policy design and documentationExperience of managing day-to-day tax operations in a complex, international businessStrong knowledge of global tax regulations, transfer pricing guidelines and IFRS tax requirements.Good working knowledge of other taxes, particularly in UK (employment taxes, RDEC, VAT)Experience dealing with HMRC and managing enquiriesAbility to work in a fast paced, dynamic business environmentStrong communications skills Qualifications: ACA, CTA or equivalent professional qualification (preferred) Why Join: High-impact senior role with ownership of the Group tax function day-to-dayOpportunity to build, shape and modernise tax governance, controls and processesExposure to international operations within a well-known listed groupHybrid working model What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
May 21, 2026
Full time
A leader in its field looking for a Senior Group Tax Manager I'm working with a leading global research and data business. The Group has a complex international footprint and is undergoing ongoing transformation focused on operational simplification, cost discipline and strategic repositioning. And strengthening governance and controls across Finance and Tax. The Role This Senior Tax Manager role is a critical appointment within the Group Finance function, ensuring the effective day-to-day running of the Group tax team while supporting the ongoing evolution of the groups tax strategy, compliance, controls and operating model.The Senior Tax Manager will oversee UK and international corporate tax, lead on transfer pricing review and overhaul, and provide effective oversight across other taxes including employment taxes and VAT. The role will also play a key part in managing external advisors and driving work in-house where appropriate. Key Responsibilities Tax Governance & ControlsDesign and build the Group's tax governance framework, policies and controlsFormalise and develop compliance with UK, European and other International applicable statutory requirements, directives and guidelines including CCO, SAO, BRR, CFC, BEPS and OECDStrengthen tax processes, documentation and internal controls across the GroupSupport Group-level reporting, including uncertain tax positions where relevant UK Corporate TaxLead UK corporation tax compliance and reporting, including computations, filings and payments. Work to bring this in-houseManage UK tax provisions and support statutory and group reporting processesAct as primary contact for HMRC matters, enquiries and correspondenceLead on the R&D claim process Global Corporation Tax OversightProvide oversight and coordination of corporate tax compliance across the group and in particular the US, European and APAC territories.Support with local tax filings and issues where relevantEnsure consistent application of Group tax policies across jurisdictionsMonitor global tax developments and assess their impact on the Group Global Tax AccountingLead the external tax reporting process for half year and year endBuild in-house capabilities to manage this process reducing the reliance on external specialistsManage the monthly tax accounting and reporting requirements including reconciliations, bookings into ERP system and related invoicingDevelop clear guidance on tax implications of intercompany transactionsManage relationship with auditors and advisors Transfer PricingManage and improve the transfer pricing policies and processes, reducing reliance on external specialistsEnsure transfer pricing policies are compliant, robust and aligned with business operationsOversee preparation and maintenance of transfer pricing documentation Other TaxesProvide oversight across employment taxes, VAT and other indirect taxesEnsure appropriate controls, compliance and risk management across these areas.Support regional financial controllers and other stakeholders with tax audits and reviews with tax authorities Team & Stakeholder ManagementManage and develop a geographically dispersed Group tax teamCoordinate effectively with Finance, Legal and other internal stakeholdersManage relationships with external advisors and drive efficiency and value for moneyReduce reliance on external advisors by bringing core activities in-house over time Candidate Profile Essential Experience & Skills: Strong UK corporate tax expertise within a multinational groupProven experience in transfer pricing, including policy design and documentationExperience of managing day-to-day tax operations in a complex, international businessStrong knowledge of global tax regulations, transfer pricing guidelines and IFRS tax requirements.Good working knowledge of other taxes, particularly in UK (employment taxes, RDEC, VAT)Experience dealing with HMRC and managing enquiriesAbility to work in a fast paced, dynamic business environmentStrong communications skills Qualifications: ACA, CTA or equivalent professional qualification (preferred) Why Join: High-impact senior role with ownership of the Group tax function day-to-dayOpportunity to build, shape and modernise tax governance, controls and processesExposure to international operations within a well-known listed groupHybrid working model What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Leads EMCCA's corporate finance, MTFS, capital strategy, audit, controls and high-level financial leadership Your new company The East Midlands Combined County Authority (EMCCA) is the strategic regional authority for Derbyshire, Nottinghamshire, Derby and Nottingham. Your new role We are proud to be working exclusively on a retained basis with the East Midlands Combined County Authority (EMCCA) to appoint a visionary and strategically minded Head of Corporate Finance. This is a high-impact leadership role at the heart of a rapidly developing organisation with a bold regional mission. As EMCCA continues to grow, this role offers the chance to shape financial strategy, lead an ambitious team, and influence major investment programmes across the region. As Head of Corporate Finance, you will provide strategic leadership across EMCCA's entire Corporate Finance function-driving excellence, strengthening governance, and ensuring the Authority's financial strategies and statutory obligations are delivered to the highest standard. You will lead the development and delivery of the Medium-Term Financial Strategy (MTFS), provide oversight of capital and revenue monitoring, and ensure EMCCA's financial planning, accounting and reporting frameworks remain robust and fit for purpose. With responsibility for a small but talented team, you will cultivate a high-performing culture and work collaboratively across the organisation, partnering with the Head of Financial Services and Finance Business Partners to ensure seamless financial operations.This is a senior, politically restricted post, reporting directly to the Finance Director and playing a key role in organisational leadership and direction. Provide strategic leadership and direction for all Corporate Finance activity. Own and deliver the MTFS, capital strategy and oversight of financial planning. Lead and develop a high-performing finance team through growth and change. Oversee budgeting, strategic financial planning, and financial performance reporting. Ensure statutory compliance including production of the Statement of Accounts and liaison with external auditors. Maintain strong financial governance, controls and risk management. Drive efficiency, value for money and continuous improvement across the function. Lead financial appraisal of business cases, investment proposals and commercial activity. Ensure alignment of financial planning with EMCCA's strategic goals and governance frameworks. Build strong relationships across partner authorities and EMCCA leadership. Lead AP/AR functions and ensure the integrity of EMCCA's financial systems What you'll need to succeed You will be an outstanding finance leader with the credibility, resilience and influence to operate at senior level within a political and complex organisational landscape. You bring: Significant experience as a Senior Finance Leader in a local authority or comparably complex organisation. A track record of shaping and delivering financial strategy. Strong understanding of legislation, regulations, and professional standards (e.g. CIPFA). Experience driving financial transformation and improvement. Proven ability to lead and motivate high-performing teams. Excellent political awareness and the ability to manage competing priorities. Strong stakeholder management and communication skills. Fully qualified CCAB accountant with evidence of ongoing CPD. A leadership or management qualification is desirable. What you'll get in return Flexible working options available. What you need to do now As EMCCA's exclusive recruitment partner, we are managing the full recruitment process. To discuss this role confidentially Please contact:
May 21, 2026
Full time
Leads EMCCA's corporate finance, MTFS, capital strategy, audit, controls and high-level financial leadership Your new company The East Midlands Combined County Authority (EMCCA) is the strategic regional authority for Derbyshire, Nottinghamshire, Derby and Nottingham. Your new role We are proud to be working exclusively on a retained basis with the East Midlands Combined County Authority (EMCCA) to appoint a visionary and strategically minded Head of Corporate Finance. This is a high-impact leadership role at the heart of a rapidly developing organisation with a bold regional mission. As EMCCA continues to grow, this role offers the chance to shape financial strategy, lead an ambitious team, and influence major investment programmes across the region. As Head of Corporate Finance, you will provide strategic leadership across EMCCA's entire Corporate Finance function-driving excellence, strengthening governance, and ensuring the Authority's financial strategies and statutory obligations are delivered to the highest standard. You will lead the development and delivery of the Medium-Term Financial Strategy (MTFS), provide oversight of capital and revenue monitoring, and ensure EMCCA's financial planning, accounting and reporting frameworks remain robust and fit for purpose. With responsibility for a small but talented team, you will cultivate a high-performing culture and work collaboratively across the organisation, partnering with the Head of Financial Services and Finance Business Partners to ensure seamless financial operations.This is a senior, politically restricted post, reporting directly to the Finance Director and playing a key role in organisational leadership and direction. Provide strategic leadership and direction for all Corporate Finance activity. Own and deliver the MTFS, capital strategy and oversight of financial planning. Lead and develop a high-performing finance team through growth and change. Oversee budgeting, strategic financial planning, and financial performance reporting. Ensure statutory compliance including production of the Statement of Accounts and liaison with external auditors. Maintain strong financial governance, controls and risk management. Drive efficiency, value for money and continuous improvement across the function. Lead financial appraisal of business cases, investment proposals and commercial activity. Ensure alignment of financial planning with EMCCA's strategic goals and governance frameworks. Build strong relationships across partner authorities and EMCCA leadership. Lead AP/AR functions and ensure the integrity of EMCCA's financial systems What you'll need to succeed You will be an outstanding finance leader with the credibility, resilience and influence to operate at senior level within a political and complex organisational landscape. You bring: Significant experience as a Senior Finance Leader in a local authority or comparably complex organisation. A track record of shaping and delivering financial strategy. Strong understanding of legislation, regulations, and professional standards (e.g. CIPFA). Experience driving financial transformation and improvement. Proven ability to lead and motivate high-performing teams. Excellent political awareness and the ability to manage competing priorities. Strong stakeholder management and communication skills. Fully qualified CCAB accountant with evidence of ongoing CPD. A leadership or management qualification is desirable. What you'll get in return Flexible working options available. What you need to do now As EMCCA's exclusive recruitment partner, we are managing the full recruitment process. To discuss this role confidentially Please contact:
Commercial Analyst, Darlington Your new company This is a rare opportunity to work in a small, high impact team at the forefront of the UK's Net Zero transformation, offering exposure to investment appraisal and commercial modelling of nationally significant infrastructure assets. Your new role Title: Commercial AnalystLocation: Darlington Reports to: Finance and Commercial Manager Purpose of the RoleThe Commercial Analyst will play a central role in the economic evaluation of major Transport & Storage infrastructure investments. This includes developing robust investment appraisal cash flow models, analysing cost drivers, supporting commercial strategy, and enabling evidence-based decision-making for multi-billion-pound assets.The role provides core analytical support to the entire team, ensuring commercial, regulatory, and technical assumptions are integrated into consistent economic frameworks that inform FID decisions, stakeholder reporting and long-term planning. What You Will Deliver Economic Modelling & Analysis: Build and maintain complex economic models for Transportation & Storage infrastructure to evaluate investment opportunities and support financial planning Ensure all investment models follow regulatory requirements on cost allocation, economic valuation, depreciation, and asset categorisation Evaluate investment and financing options through NPV, IRR and scenario-based analysis. Support FID cases through economic risk assessment and strategic sensitivity analysis. Regulatory Reporting & Compliance Support: Support the preparation, validation, and submission of regulatory reporting required for Transport & Storage activities Work with Finance, Compliance, and Project Delivery teams to ensure commercial and cost data is accurate, auditable, and aligned with regulatory definitions. Maintain clear documentation of assumptions, methodologies, and data sources to ensure compliance and readiness for external review. Contribute commercial analysis and evidence to regulatory consultation responses and compliance submissions. Performance Reporting & Governance: Produce commercial dashboards, KPI reports, and variance analysis for management reviews. Produce clear, evidence-based presentations for leadership and governance bodies. Highlight key value drivers, commercial risks, and opportunities to senior stakeholders. Commercial Support: Support the Finance & Commercial team in preparing commercial inputs for governance, investment papers, and leadership updates. Act as a central analytical point of contact for commercial queries across the business. What you'll need to succeed Education and Qualifications Bachelor's degree in finance, economics, engineering, business, or related discipline (or equivalent experience). Essential Experience: Strong economic modelling and analytical skills Knowledge of project economics (discounted cash flow, NPV, IRR, sensitivity analysis). Experience in commercial analysis, corporate finance, or business planning-ideally in energy, infrastructure, or capital-intensive industries. Ability to interpret complex data and translate it into clear commercial insights. Strong attention to detail: Excellent communication skills and ability to influence stakeholders. Desirable Experience Experience of project financing or major capital projects. Experience supporting commercial negotiations or contract development Experience in regulated industries. What you'll get in return An attractive salary and benefits package is offered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 20, 2026
Full time
Commercial Analyst, Darlington Your new company This is a rare opportunity to work in a small, high impact team at the forefront of the UK's Net Zero transformation, offering exposure to investment appraisal and commercial modelling of nationally significant infrastructure assets. Your new role Title: Commercial AnalystLocation: Darlington Reports to: Finance and Commercial Manager Purpose of the RoleThe Commercial Analyst will play a central role in the economic evaluation of major Transport & Storage infrastructure investments. This includes developing robust investment appraisal cash flow models, analysing cost drivers, supporting commercial strategy, and enabling evidence-based decision-making for multi-billion-pound assets.The role provides core analytical support to the entire team, ensuring commercial, regulatory, and technical assumptions are integrated into consistent economic frameworks that inform FID decisions, stakeholder reporting and long-term planning. What You Will Deliver Economic Modelling & Analysis: Build and maintain complex economic models for Transportation & Storage infrastructure to evaluate investment opportunities and support financial planning Ensure all investment models follow regulatory requirements on cost allocation, economic valuation, depreciation, and asset categorisation Evaluate investment and financing options through NPV, IRR and scenario-based analysis. Support FID cases through economic risk assessment and strategic sensitivity analysis. Regulatory Reporting & Compliance Support: Support the preparation, validation, and submission of regulatory reporting required for Transport & Storage activities Work with Finance, Compliance, and Project Delivery teams to ensure commercial and cost data is accurate, auditable, and aligned with regulatory definitions. Maintain clear documentation of assumptions, methodologies, and data sources to ensure compliance and readiness for external review. Contribute commercial analysis and evidence to regulatory consultation responses and compliance submissions. Performance Reporting & Governance: Produce commercial dashboards, KPI reports, and variance analysis for management reviews. Produce clear, evidence-based presentations for leadership and governance bodies. Highlight key value drivers, commercial risks, and opportunities to senior stakeholders. Commercial Support: Support the Finance & Commercial team in preparing commercial inputs for governance, investment papers, and leadership updates. Act as a central analytical point of contact for commercial queries across the business. What you'll need to succeed Education and Qualifications Bachelor's degree in finance, economics, engineering, business, or related discipline (or equivalent experience). Essential Experience: Strong economic modelling and analytical skills Knowledge of project economics (discounted cash flow, NPV, IRR, sensitivity analysis). Experience in commercial analysis, corporate finance, or business planning-ideally in energy, infrastructure, or capital-intensive industries. Ability to interpret complex data and translate it into clear commercial insights. Strong attention to detail: Excellent communication skills and ability to influence stakeholders. Desirable Experience Experience of project financing or major capital projects. Experience supporting commercial negotiations or contract development Experience in regulated industries. What you'll get in return An attractive salary and benefits package is offered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking for an experienced Digital Product Lead to play a pivotal role. This is a high-impact position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What You'll Be Doing Billing Migration & Programme Delivery Lead the end-to-end billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across digital channels (online, mobile, servicing platforms) Define product vision, roadmap, and backlog for billing capabilities Deliver seamless, intuitive end-to-end customer journeys Drive continuous improvement through analytics, testing, and customer insight Customer & Commercial Outcomes Ensure billing propositions align with customer needs and revenue objectives Optimise pricing models, charging structures, and fee transparency Balance customer experience with commercial performance Leverage data to identify growth and efficiency opportunities Stakeholder & Vendor Management Collaborate across Technology, Finance, Operations, and Channels Manage third-party vendors and platform providers Engage senior stakeholders to align priorities and secure investment Risk, Governance & Compliance Ensure solutions meet regulatory and conduct standards Identify and manage delivery and operational risks Maintain strong governance, controls, and audit readiness What We're Looking For Experience Proven track record leading billing / charging migration programmes in commercial or corporate banking Strong background in digital product ownership and delivery Experience delivering complex legacy-to-modern platform transformations Deep understanding of banking products, pricing, and revenue drivers Experience delivering customer-centric digital journeys across channels Familiarity with Agile / Scrum delivery environments Technical & Domain Expertise Knowledge of billing engines, fee structures, and pricing models Understanding of core banking systems, payment flows, and digital integration Experience using data, analytics, and testing to inform product decisions Leadership & Capability Ability to define strategy and execute at pace Strong stakeholder management and influencing skills Commercial mindset with focus on income, efficiency, and customer outcomes Proven ability to lead cross-functional teams What Success Looks Like Seamless migration to a modern billing platform with no customer impact Fully digitised, self-service billing journeys Improved accuracy, transparency, and control of charging Delivery of income growth, cost efficiency, and customer satisfaction gains Why This Role Matters This role is central to transforming how the bank monetises and serves its commercial clients , enabling: Simplified, digital-first billing experiences Greater control over pricing and revenue Reduced legacy complexity and operational risk A strong foundation for future product innovation and growth Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
May 19, 2026
Contractor
Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking for an experienced Digital Product Lead to play a pivotal role. This is a high-impact position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What You'll Be Doing Billing Migration & Programme Delivery Lead the end-to-end billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across digital channels (online, mobile, servicing platforms) Define product vision, roadmap, and backlog for billing capabilities Deliver seamless, intuitive end-to-end customer journeys Drive continuous improvement through analytics, testing, and customer insight Customer & Commercial Outcomes Ensure billing propositions align with customer needs and revenue objectives Optimise pricing models, charging structures, and fee transparency Balance customer experience with commercial performance Leverage data to identify growth and efficiency opportunities Stakeholder & Vendor Management Collaborate across Technology, Finance, Operations, and Channels Manage third-party vendors and platform providers Engage senior stakeholders to align priorities and secure investment Risk, Governance & Compliance Ensure solutions meet regulatory and conduct standards Identify and manage delivery and operational risks Maintain strong governance, controls, and audit readiness What We're Looking For Experience Proven track record leading billing / charging migration programmes in commercial or corporate banking Strong background in digital product ownership and delivery Experience delivering complex legacy-to-modern platform transformations Deep understanding of banking products, pricing, and revenue drivers Experience delivering customer-centric digital journeys across channels Familiarity with Agile / Scrum delivery environments Technical & Domain Expertise Knowledge of billing engines, fee structures, and pricing models Understanding of core banking systems, payment flows, and digital integration Experience using data, analytics, and testing to inform product decisions Leadership & Capability Ability to define strategy and execute at pace Strong stakeholder management and influencing skills Commercial mindset with focus on income, efficiency, and customer outcomes Proven ability to lead cross-functional teams What Success Looks Like Seamless migration to a modern billing platform with no customer impact Fully digitised, self-service billing journeys Improved accuracy, transparency, and control of charging Delivery of income growth, cost efficiency, and customer satisfaction gains Why This Role Matters This role is central to transforming how the bank monetises and serves its commercial clients , enabling: Simplified, digital-first billing experiences Greater control over pricing and revenue Reduced legacy complexity and operational risk A strong foundation for future product innovation and growth Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
The Corporate Finance Manager will assist the Head of Corporate Finance in managing all corporate finance matters, including advising on and delivering funding requirements across local, regional, and central functions. Client Details Our client is a globally recognised, FTSE 100-listed group, consistently ranked in the top 10 companies by market cap and regarded as a true heavyweight in international markets. With a workforce of c50,000 employees worldwide and operations spanning approximately 180 countries, the organisation has built one of the most extensive and diversified global footprints of any UK-listed business. Blending a long-established heritage with a bold transformation agenda, the business is actively reshaping its portfolio through sustained investment in innovation, new product categories, and emerging technologies to drive future growth. From a capital markets perspective, the group is a highly active and sophisticated debt issuer, with an established presence across global funding markets. It operates multiple financing platforms and routinely executes large-scale, multi-billion funding and refinancing transactions, managing a substantial debt portfolio. This is a business at the centre of global finance, offering employees exposure to complex funding strategies, high-profile transactions, and senior stakeholder engagement across international markets. Description Support delivery of the Group's financing strategy, leading on debt issuance across bank and capital markets, optimising existing structures, and proposing new funding approaches Develop structured and tax-efficient financing solutions, turning complex ideas into clear, actionable recommendations Partner on M&A transactions, shaping and executing tailored financing plans with a high level of ownership Monitor global debt markets, providing insight on funding conditions, investor appetite, and market trends to inform decision making Incorporate FX and interest rate considerations into financing plans, working closely with Financial Risk colleagues on practical solutions Provide analysis and insights for rating agency engagement, including capital structure and key credit metrics Own and maintain core Treasury policies and frameworks, including Financing Principles, WACC, and investment appraisal Profile A successful DCM Manager should have: Proven expertise in debt capital markets and financial management within the retail industry. A strong academic background in finance, accounting, or a related field. Excellent analytical and problem-solving skills. Proficiency in financial modelling and risk assessment tools. Strong communication and presentation skills for stakeholder engagement. Ability to work effectively under pressure and meet tight deadlines. Job Offer Competitive and evolving total rewards package, designed to attract and retain talent, support performance, and recognised externally for pay equity. Commitment to an inclusive, supportive culture, recognising diversity as essential to long-term success and transformation Comprehensive well being offering covering physical, emotional, financial, and social support, including healthcare, EAP services, fitness initiatives, and core benefits Strong family-friendly policies, including enhanced parental leave (minimum 16 weeks fully paid), return-to-work guarantees, and dedicated support for parents and carers Flexible working environment, with hybrid working as standard and additional options such as flexible hours, remote working, and part-time arrangements.
May 19, 2026
Full time
The Corporate Finance Manager will assist the Head of Corporate Finance in managing all corporate finance matters, including advising on and delivering funding requirements across local, regional, and central functions. Client Details Our client is a globally recognised, FTSE 100-listed group, consistently ranked in the top 10 companies by market cap and regarded as a true heavyweight in international markets. With a workforce of c50,000 employees worldwide and operations spanning approximately 180 countries, the organisation has built one of the most extensive and diversified global footprints of any UK-listed business. Blending a long-established heritage with a bold transformation agenda, the business is actively reshaping its portfolio through sustained investment in innovation, new product categories, and emerging technologies to drive future growth. From a capital markets perspective, the group is a highly active and sophisticated debt issuer, with an established presence across global funding markets. It operates multiple financing platforms and routinely executes large-scale, multi-billion funding and refinancing transactions, managing a substantial debt portfolio. This is a business at the centre of global finance, offering employees exposure to complex funding strategies, high-profile transactions, and senior stakeholder engagement across international markets. Description Support delivery of the Group's financing strategy, leading on debt issuance across bank and capital markets, optimising existing structures, and proposing new funding approaches Develop structured and tax-efficient financing solutions, turning complex ideas into clear, actionable recommendations Partner on M&A transactions, shaping and executing tailored financing plans with a high level of ownership Monitor global debt markets, providing insight on funding conditions, investor appetite, and market trends to inform decision making Incorporate FX and interest rate considerations into financing plans, working closely with Financial Risk colleagues on practical solutions Provide analysis and insights for rating agency engagement, including capital structure and key credit metrics Own and maintain core Treasury policies and frameworks, including Financing Principles, WACC, and investment appraisal Profile A successful DCM Manager should have: Proven expertise in debt capital markets and financial management within the retail industry. A strong academic background in finance, accounting, or a related field. Excellent analytical and problem-solving skills. Proficiency in financial modelling and risk assessment tools. Strong communication and presentation skills for stakeholder engagement. Ability to work effectively under pressure and meet tight deadlines. Job Offer Competitive and evolving total rewards package, designed to attract and retain talent, support performance, and recognised externally for pay equity. Commitment to an inclusive, supportive culture, recognising diversity as essential to long-term success and transformation Comprehensive well being offering covering physical, emotional, financial, and social support, including healthcare, EAP services, fitness initiatives, and core benefits Strong family-friendly policies, including enhanced parental leave (minimum 16 weeks fully paid), return-to-work guarantees, and dedicated support for parents and carers Flexible working environment, with hybrid working as standard and additional options such as flexible hours, remote working, and part-time arrangements.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 24, 2025
Full time
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
