Job Description
Client Services Manager
Location: Hybrid (UK-based, 3 days onsite)
Salary: circa. 40,000
Hours: Permanent, full-time (39.5 hours per week)
Position Summary:
Our client is seeking a driven and customer-focused Client Services Manager to support the onboarding, delivery, and ongoing management of a premium client portfolio. This role is responsible for ensuring exceptional service delivery, maintaining high levels of client satisfaction, and identifying opportunities to grow client accounts.
Key Responsibilities
Lead and manage key client relationships, ensuring consistent and effective communication
Develop a strong understanding of internal functions (marketing, technical, data/insight, operations) to support client delivery
Attend and present in client meetings, providing updates on performance, products, and market trends
Manage client requests and coordinate with internal stakeholders to deliver solutions efficiently
Analyse data and reporting to identify trends, insights, and growth opportunities
Provide performance feedback and reporting to senior management
Manage both internal and external stakeholders effectively
Support the development and execution of client growth strategies
Collaborate with senior leadership to drive account expansion and retention
Maintain compliance with relevant company policies and standards
Experience & Skills
Proven experience in a client management or account management role
Confident, proactive, and self-motivated with the ability to deliver against objectives
Strong communication skills, with the ability to engage senior stakeholders both internally and externally
Comfortable acting as a key representative and point of contact for clients
Strong understanding of client service delivery within a commercial environment
Strong presentation and interpersonal skills
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
