Job Description
A local authority in London are seeking an experienced Home Ownership / Right to Buy Officer to join their team on an initial 6-month contract, with strong potential for extension.
This is a hands-on role supporting a high-pressure service, where you'll be responsible for managing Right to Buy applications end-to-end and helping to reduce a significant backlog. You'll ensure cases are progressed in line with statutory timeframes, handle complex queries, and confidently manage challenging conversations with residents.
Working within a small team, you'll play a key role in stabilising service delivery, sharing knowledge, and building effective relationships with internal teams to drive applications through to completion.
Key requirements:
- Strong experience managing RTB applications end-to-end
- Confident working in a high-volume, fast-paced environment
- Ability to handle complex cases and difficult customer conversations
- Experience within a local authority or social housing setting
Additional details:
- Initial 6-month contract (likely to extend)
- Hybrid working - approx. 2 days in the office (more initially beneficial)
If this role sounds like a good fit, please get in touch or apply with your CV for more details.
Happy to talk through the role in more detail.
