Credit Control Supervisor

Agilis Search are proud to be supporting an established and well known employer based in Bury St Edmunds with the recruitment of a Credit Control Supervisor. Managing a small team of long standing credit controllers this is a mix of hands on and team leader responsibilities.

As a Credit Control Supervisor, you will be at the forefront of managing escalated issues, negotiating resolutions, and overseeing the setup of new customer accounts. Your role will be crucial in monitoring customer credit limits, sending monthly debt letters, and initiating legal proceedings when necessary. You will also handle ROT claims, accounts in liquidation, and bad debts, ensuring the company's interests are protected at all times.

In addition to these responsibilities, you will be instrumental in building strong relationships with both internal and external stakeholders, identifying and implementing process improvements, and ensuring accurate month-end reporting and annual audit records. Your leadership will be key in fostering a compliant and safe working environment, adhering to Health & Safety policies, and ensuring GDPR requirements are met.

You will provide guidance and support to your team, responding to day-to-day queries, authorising holiday requests, and coaching team members with constructive feedback. Your ability to delegate tasks fairly and evaluate performance using the Company PDR process will be essential in maintaining a motivated and efficient team.

The ideal candidate will have a proven track record in credit control, with strong negotiation skills and the ability to resolve complex issues. Experience in supervising a team and a thorough understanding of financial processes and regulations are essential.

Step into a role where your skills and leadership will be valued and where you can drive meaningful change. This role is based full time in our client's offices on outskirts of Bury St Edmunds.