72 jobs found

A large property advisory company is seeking a Regional Facilities Manager to provide professional day-to-day facilities management service to surveyors, clients and occupiers, maintaining and protecting the value of clients property assets. The Regional Facilities Manager will have previous experience in facilities management, be working towards their BIFM membership, and have experience in building health and safety. In addition, the Regional Facilities Manager will have a current driving licence, strong people skills, and be highly organised. Applications from ex-military personnel are strongly encouraged Key Responsibilities: Provide an effective response to customer queries and issues Assist in service monitoring and supplier management, ensuring standards are maintained Be the first line contact for the facilities department on site for all internal and external customers/contractors Respond effectively to all telephone queries and complaints Assist in maintaining up-to-date property records Carry out site inspections/walk arounds on agreed frequencies, ensuring the building fabric is in good order, noting any defects and H&S issues; notify senior FM of any problems Monitor active jobs log Review and make recommendations to maintain building integrity and maintain accurate records Liaise with building contractors to follow through on approved work on both hard and soft services Assist in the compliance with existing H&S policy, safe working practices and best practices Work to discipline guidelines and standard procedures Monitor all costs for all facilities budgets Ensure building plans are kept up to date Assist with the preparation and tendering of contracts within the facilities team, ensuring commercial competitiveness Prepare the annual budgets and proposed cash flow for the client s approval At the end of the contract period, assist the Property Asset Managers with the transfer of property details/records and contracts and advise all relevant third parties Knowledge, skills and qualifications required: Have attained minimum GCSE qualifications Proven experience with Health and Safety Good understanding of current legislation and RICS regulations Is adaptable, dependable, and discreet Is highly organised and time efficient Strong customer service, teamwork, communication, and IT skills Is working towards membership of BIFM Have a current and full driving licence Desirable: Have previous work experience in property facilities management Salary: up to £50,000 DOE Benefits: £4,700 car allowance, annual bonus appraisal

An opportunity has arisen for a new Client Account Manager (CAM) Role in our Major Risks & Broking / Corporate Risks team working with Sector Leaders, others CAMs and our Client Service Managers on a number of major UK corporate risks and to develop in that role. The role will entail working closely and supporting the Industries Segment Lead by primarily managing a number of key client relationships and accounts. The CAM has ultimate responsibility and accountability for the growth and success of the account and relationship and is responsible for delivering best in class service and successful growth of their nominated accounts. It will be necessary for the candidate to fully understand and be able to demonstrate an ability to impress clients with knowledge of casualty (including property) and/or motor (cross class experience desirable and advantageous but not essential) across a range of industry sectors. There will be a requirement to work alongside client Brokers and the major risk/commercial/SLT side of Insurer teams to build strong relationships and leverage insight. Strong technical capability, organisational skills, good housekeeping, an innovative approach and an ability to manage and grow the relationship are just some of the key skills and qualities that we are looking for from the successful candidate. Key Responsibilities To achieve the key account objectives - These include (but not limited to) : A principal point of contact for day to day technical queries for both nominated Clients, Team Leaders, Broker and Insurer Support the Industries Lead with the Segment plan Prepare and maintain an up to date Client Plan Prepare for and attend Claims and performance review meetings with the client to include focus on KPIs, strategy and account management alongside the Claims Service Manager and occasionally Sector or Practice lead Accountable for managing the financial sales budget for the account including liaising with Finance team members where necessary Supporting with development and growth of the overall relationship through interaction and organisation to include: Face to face review meetings - claims and strategic Training/case surgeries/workshops Introducing Value add propositions and risk initiatives working with the Claims Service Managers and Proposition Leads Renewal and pricing Cross Sell across the wider DUK&I service lines Socialising Travel and overnight stays to the client offices and/or events where necessary Assisting Sector and Practice Leader in preparing for and participating in tenders and/or renewal discussions Perform responsibilities in line with any renewal/ bid process - roles allocated by the Bid Team and which are defined and referenced in Keoghs Bid Protocol To ensure compliance with the SRA Code of Conduct at all times Working with the CSR Technical Director: To deliver a true single source solution Co-ordinate client audit requests and audit responses Introduce to the client and support the integration of aligned colleagues from the broader Keoghs team (such as Complex Injury, Disease etc.) where required Work with Tech Director to manage and handle all client complaints in line with Keoghs internal process and clients expectations Attendance at necessary internal meetings Working with the CSR Operational Lead: Share any information of relevance to Keoghs' relationship with the clients as appropriate within the firm Share information relevant to resource planning and financial projections Work collaboratively and supportively with the Team Leaders and client team Working Hours Whilst the core working hours are 9.00 am to 5.30 pm the CAM will be expected to work such hours as are necessary to achieve their objectives and it is expected that if the demands of work require it, longer hours will be worked to achieve these expectations. Skills, Knowledge and Expertise Possess strong Client Relationship and development skills Technical experience is an advantage Have experience of managing relationships with major Corporate clients at a senior level Have demonstrable experience of working collaboratively with key and senior stakeholders Have experience and an ability to positively interact with clients and key stakeholders via all methods of communication Excellent Organisation and Presentations skills, including the ability to design and structure a claims pack and over-arching strategy Be able to work independently and with initiative Demonstrate industry and/or sector knowledge and of insurance programme structures, or an aptitude to learn Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Are you looking to make a real difference in people's lives while working in a fast-paced and rewarding environment? We're currently seeking a motivated and proactive Planned Maintenance Coordinator to join a dynamic team, supporting the delivery and management of property compliance and maintenance requirements. Job Title: Planned Maintenance Coordinator Hours: Part-time - 25 hours per week Location: Leeds Key Responsibilities: Act as the first point of contact for clients and third-party suppliers via phone and email, responding to compliance-related queries. Oversee planned maintenance works through to completion, including remedial actions Coordinate essential compliance activities such as Gas Safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, and Legionella Risk Assessments. Liaise with contractors, suppliers, and in-house technicians to ensure all works are completed efficiently and to a high standard. Arrange access for scheduled works, keeping all stakeholders informed and ensuring necessary permissions are obtained. Manage and update the compliance system, identifying any gaps and arranging timely resolutions. Escalate complaints or issues to the appropriate manager where required. Support the preparation of monthly reports and performance statistics for landlords, housing associations, and senior management. Carry out regular reviews to ensure all compliance documentation is accurate, up to date, and in place for managed properties. About You: Enthusiastic, committed, and eager to learn Strong focus on delivering excellent customer service Able to work flexibly in a busy, fast-paced office environment Positive attitude with a proactive, 'can do' approach Comfortable building relationships and adding value to a team Previous experience within compliance is desirable, but not essential

We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Technical Officer To undertake projects under the direction of the business unit manager providing recommendations for improving service delivery. Technical Officer Monitoring expenditure, preparing and submitting claims. To understand and ensure compliance with Council policies, financial regulations and Standing Orders. Technical Officer Utilise and develop computerised systems, maintain statistical records in connection with the business unit's vehicle and plant fleet and prepare letters and reports for senior managers. Technical Officer Deal with written and oral enquiries and complaints relating to the service providing detailed responses and solutions Technical Officer Deputising for managers at meetings when necessary Represent the Council at meetings with contractors and liaise with them on a day-to-day basis. To assist the managers with the financial and budgetary control of the Business Unit, by working in conjunction with other officers to ensure that service activities contained within budget and maintaining cost effectiveness. To investigate variances and report findings to senior managers To co-ordinate training and development of frontline staff To implement both computer and manual control systems to ensure appropriate resource allocations. To maintain effective communications within and outside of the team and to keep the managers appraised of the operational and financial effectiveness of service provision. To resolve day-to-day problems on operational activities and to refer to the managers for decision on problems, which may affect agreed performance targets.

Customer Focus. Team Leadership. Service Excellence. Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment? Liftec Express - a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK - is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency. The Role at a Glance: Customer ServiceDesk Team Lead Dartford, Onsite Competitive Salary Plus Extensive Benefits Package Reporting to: Delivery Support Manager Company: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Your Background: Helpdesk, service desk or customer service leadership experience within an engineering or service-led environment Skills: Team leadership, escalation handling, performance monitoring, reporting, CRM systems, strong communication and organisation About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to take a leading role within a collaborative service environment, shaping Helpdesk performance and driving continuous improvement. Ready for your next challenge? As Customer ServiceDesk Team Lead, you will take day-to-day ownership of the Helpdesk function, ensuring effective coordination of workload, consistent service delivery and strong team performance. You will act as the primary escalation point for complex or sensitive customer issues, managing complaints professionally and ensuring timely, accurate resolution. Working closely with engineers, planners and operations teams, you will drive effective communication and problem-solving across the business. You will oversee all Helpdesk activity including incoming calls, emails and customer portal interactions, ensuring all communications are logged accurately within CRM systems and handled in line with service expectations. A key part of your role will involve monitoring Helpdesk performance metrics such as response times, resolution rates and customer satisfaction, using this data to coach team members and improve overall service quality. You will take ownership of customer complaints management, ensuring issues are tracked, analysed and resolved effectively. Identifying trends and root causes, you will support service improvement initiatives and provide clear reporting to senior management. You will also produce centralised management information covering call volumes, complaint trends and operational performance, ensuring data integrity across systems to support decision-making and planning. Supporting onboarding and development of team members, you will help embed consistent processes, promote best practice and foster a collaborative, customer-first culture. The role holder shall carry out their duties in accordance with company policies and procedures, ensuring compliance, accuracy and operational excellence at all times. About You: • You bring experience from a helpdesk, service desk or customer service environment, with exposure to high-volume workloads and escalation handling • Previous experience in a supervisory or team lead capacity would be advantageous • You are confident handling complex customer interactions, complaints and service issues in a calm and professional manner • Strong communication skills enable you to work effectively with customers, engineers and internal stakeholders • Highly organised and proactive, you can prioritise multiple tasks and maintain performance under pressure • Comfortable using CRM systems and Microsoft Office, with the ability to produce and interpret reports • A collaborative team player, you are committed to driving service quality and continuous improvement Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday - 25 days per year plus bank holidays - holiday year January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (role dependent, non-contractual) • Employee Referral Scheme Why Join Liftec Express? • Central leadership role within a respected PE-backed engineering business • Direct impact on customer service performance and operational delivery • Opportunity to lead, coach and develop a Helpdesk team • Collaborative and supportive working environment • Culture focused on safety, quality and customer care If you are a customer-focused service professional ready to step into a leadership role and make a real impact, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Quality Assurance Manager Stoke-on-TrentPermanent Permanent An exciting opportunity has arisen to join a global engineering and technology business specialising in advanced detection and security inspection systems used across critical infrastructure, transportation, and high-security environments. We are looking for an experienced Quality Assurance Manager to lead quality activities across the Stoke operation, supporting compliance, continuous improvement, customer satisfaction, and operational excellence. The Role Reporting into senior leadership, you will support the execution of the site quality strategy while driving improvements across products, processes, suppliers, and customer quality performance. This is a highly visible role requiring strong leadership, technical quality expertise, and the ability to work cross-functionally across engineering, manufacturing, service, and supply chain functions. Key Responsibilities Lead continuous improvement and quality initiatives across the site Manage customer quality issues, complaints, and corrective actions Drive root cause analysis and preventative action activities Support and maintain Quality Management Systems including ISO9001, AS9100, and ISO14001 Oversee supplier quality performance and capability reviews Analyse quality metrics and support COPQ reduction initiatives Lead audits, process capability reviews, and control plan development Support new product introduction and reliability activities Deliver quality training and support team development Collaborate with operational teams to drive lessons learned and process improvements About You Degree qualified in Quality, Engineering, Manufacturing, Electronics, or similar 4-6 years' experience within a senior Quality Assurance role Strong knowledge of ISO9001, AS9100, and ISO14001 standards Background within Aerospace, Automotive, Medical, or other regulated manufacturing sectors Experience with Lean Manufacturing and Continuous Improvement methodologies Six Sigma Brown or Black Belt advantageous Strong leadership, communication, and stakeholder management skills If you feel the have the experience of the above then please apply with your latest CV.

JOB 791d94d2 Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Team Manager within the Assessment & Intervention Team to work full time based in Slough, on a fixed term contract of 12 months. The salary for this permanent Team Manager job is up to £62,405 per annum. Main duties: As a Team Manager, you'll lead a team of Senior Social Workers and Social Workers in the delivery of our statutory and legislative duties, fostering a supportive and collaborative working environment, whilst promoting the welfare of vulnerable children and young people in Slough whilst effectively managing risk. To oversee the distribution of caseloads to ensure that the child or young person's needs are met appropriately. Carry out regular quality assurance activities including observations, case reviews, team and peer moderated audits that collaboratively involve social work staff to support their professional development, improve the consistency of practice and seek the views of families. Attend Head of Service Performance clinics with a clear narrative for performance in their team and actions to be undertaken to address areas for development. Create, implement and monitor a team plan which links to service and strategic objectives with the overall aim to improve performance. Leads team meetings to a high standard, ensuring that service and corporate messages are cascaded to the team in a timely way and supporting effective two way communications back up to managers from the team. Maintain own professional development through training and other suitable mechanisms and keep up to date with changes in national, regional and local policy initiatives that will impact on the delivery of services and respond accordingly. Manage the complaints relating to your team effectively and to a high standard in line with Slough Children First's complaints procedure ensuring they are dealt with promptly and feedback/learning from complaints is delivered back to the team. Ensure all interventions are conducted within an anti-discriminatory framework, and take into account issues such as race, gender, sexuality, disability etc, and deliver appropriate services to the diverse communities of Slough. Deputise for the Head of Service, undertake projects and other additional duties, as required. To undertake work outside office hours as necessary. Requirements of this Team Manager role: A professional Social Work qualification or equivalent. Understanding of relevant legislation. Registered or eligible for registration. Relevant management qualification and experience. Must have substantial post-qualification experience in children and families social work, with a collaborative and supportive approach. Contact: This Team Manager job is advertised by Alex Moon; if you are interested in this position please click above to apply now. Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning 'Best Candidate Care' at the Recruiter Awards as well being a two-time finalist for the same award. Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI). With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.

Description The role of a residential assistant manager is to support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate. This includes hard FM responsibility for multiple accommodation villages , and team (staff) accommodation . Working closely with the Residential Facilities Manager, the role ensures exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning. The postholder leads and motivates a team of multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless accommodation experience for guests and team members alike. KPIs Accommodation Repairs and maintenance NPS (Net Promoter Score) across resort General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all accommodation areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures accommodation standards, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with housekeeping, guest services, security, and facilities. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/ holiday park or multi-site hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness Hotel style access systems (e.g. Kabba Locks) Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Consumer Services Manager Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more ) Monday - Friday, 08:30 - 16:30 We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. Join our snack-loving team We're looking for a Consumer Services Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity. As Consumer Services Manager, you'll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You'll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience. You'll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you'll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Leading a high-performing Consumer Services team Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota Owning end-to-end complaint and enquiry management Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress Protecting quality, safety and compliance Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories Partnering across KP Snacks and beyond Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently Turning Voice of the Consumer into insight and improvement Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven leadership experience in Consumer Services or Customer Care A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints Sound technical and regulatory understanding Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures Confidence owning systems, insight and budgets Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service Excellent communication and influencing skills The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders A calm, practical and solutions-focused approach Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome

Compliance Manager Location: Nottingham (Hybrid working available) Salary: Competitive, dependent on experience Firm: Established and growing law firm The Role An established law firm in Nottingham is seeking an experienced Compliance Manager to oversee and continuously improve the firm's regulatory and risk framework. This is a key role, working closely with partners and senior management to ensure full compliance with SRA requirements and best practice across the firm. Key Responsibilities Supporting, the firm's COLP and/or COFA Ensuring compliance with SRA Standards and Regulations Managing and developing firm-wide compliance policies and procedures Overseeing risk management, complaints handling and breach reporting Conducting internal audits and compliance monitoring Advising partners and staff on regulatory matters and best practice Delivering compliance training across the firm Liaising with regulators, insurers and external advisors as required The Ideal Candidate Proven experience in a legal compliance role within a law firm Strong working knowledge of SRA regulations Experience acting as, or supporting, a COLP/COFA (highly desirable) Excellent communication skills with the confidence to advise senior stakeholders Highly organised with strong attention to detail Pragmatic, solutions-focused approach to risk and compliance What's on Offer A key strategic role within a respected law firm Competitive salary and benefits package Hybrid working and flexible approach Supportive, collaborative culture with genuine influence at partner level How to Apply For a confidential discussion or to apply, please submit your CV or contact us directly.

REVENUE OPERATIONS MANAGER SALARY CIRCA £40K + CAR ALLOWANCE WEST BROMWICH Our ambitious and results-driven client is looking for a Revenue Operations Manager to work within the Finance & Operations Team. You will be responsible for all aspects of contract management, billing, and service revenue. Ensure accurate and timely billing processes, contract compliance, and resolution of commercial and revenue queries. Maintain efficient operations and develop collaborative relationships across sales, service, and finance teams. Function as first point of contact for escalations related to billing, contracts, and revenue queries. Drive continuous improvement, automation, and operational excellence. You will be forward thinking, curious and able to influence at a management level, have experience in managing and supporting with change management. This is an exciting time in the company's development as they look to further grow and advance their customer solutions offering. Not only will the role see you as a member of their mid management Group, but you will also become a vital part of the wider team, supporting the execution of their strategy within the UK. SCOPE OF THE ROLE: Deliver operational strategies and processes aligned with business goals. Manage contract lifecycle, billing accuracy, and revenue query resolution. Oversee data integrity in ServiceNow / ESOD and related systems. Empower and develop team members through coaching and performance management. Continuous review and improvement of processes, leveraging automation and analytics (e.g., Power BI). Delegation of work amongst team members for increased efficiency Delivering operational strategies and processes in line with the business goals and targets. Day to day responsibility for management of the Revenue Team. Empower team to deliver high performance through regular one to ones. Continuous review and improvement of all processes High level data analysis (Power BI) Setting behaviours within your team in line with company values KEY ACCOUNTABILITIES Commercial Manage contract setup, amendments, and compliance. Oversee billing processes: meterage, AP billing, third-party invoicing, and cancellations. Own forecasting for billing and revenue streams. Monitor and report on performance metrics and variances. Delivery of accurate and timely billing for the Service databases. Monitor the T&M Billing, install tasks, ESOD loads, cancellations. Manage and maintain PAFM database alongside ECC team (Service) Reporting on ECC reconnections monthly and submitting to the Head of Credit & Operations Monitoring of Revenue teams' daily tasks via ServiceNow dashboards Implement and manage action plans for individual teams upskilling. Field queries related to Revenue: Asset lists, contract information, and general enquiries. Relationships Effective relationships with senior managers, and colleagues across multiple functions Manage revenue team in line with company values. Develop effective relationships with customers. Work with finance to help understand and communicate the key drivers of performance. Customers Ensure lofty standards of customer care in billing and contract queries. Function as escalation point for complaints and queries, resolving professionally. Sole customer liaison contact ensures all escalated complaints are dealt with professionally and in line with company values and responsibilities. Performance Contribution Management Manage revenue team to deliver a high-performance environment. Foster a high-performance culture within the team. Communication Communicate effectively across all levels and provide initiative-taking reporting. that encourage collaboration and team working to deliver innovation. Providing initiative-taking reporting and improvements through constant review of processes PERSONAL ATTRIBUTES Ability to motivate and manage teams to monthly deadlines and forecast results. Confident communicator with strong customer relationship and stakeholder management experience and a natural ability to inspire and influence others. Advanced skills in Microsoft Excel and forecasting Strong analytical skills Enjoys problem solving and analysing data strong diligence and analytical skills. Proven experience and understanding of managing a team, forecasting and database administration. Enthusiastic and flexible approach Collaborator - to be able to work collaboratively and use own initiative. Excellent planning, time management, and organisational skills - able to prioritise workload and work effectively under pressure. Takes responsibility / ownership to achieve positive outcomes. Prominent level of personal resilience and flexibility to manage change and ambiguity. History of innovating / problem solving within levels of responsibility. Able to build constructive and influential relationships with stakeholders at all levels. Communicates clearly and effectively both in writing and verbally. Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

ID - 1711 Position: RGN/RMN Salary: 21.00/ hour Benefits: Paid Breaks Shift Pattern: Fulltime Days, 36-hours a week Location: Conwy LL31 Job Overview: The Staff Nurse is responsible for providing high-quality nursing care to residents in a nursing home setting. This role involves assessing, planning, implementing, and evaluating care plans to ensure residents receive comprehensive, individualized care. The Staff Nurse works as part of a multidisciplinary team to promote residents' well-being and quality of life. Key Responsibilities:Clinical Care: Deliver nursing care in accordance with current best practices, standards, policies, and procedures. Assess residents' physical, psychological, and social needs, and develop and implement individualized care plans. Administer medications and treatments as prescribed, ensuring accurate documentation and adherence to protocols. Monitor and record residents' conditions, reporting any changes or concerns to the senior nurse or manager. Provide end-of-life care and support to residents and their families, ensuring dignity and comfort. Resident Interaction: Build positive relationships with residents, understanding their needs, preferences, and values. Promote residents' independence, privacy, and dignity in all aspects of care. Encourage and support residents to participate in social and recreational activities. Communication: Communicate effectively with residents, families, and the multidisciplinary team. Report and document incidents, accidents, or complaints promptly and in accordance with policy. Participate in and contribute to staff meetings, handovers, and training sessions. Team Collaboration: Work collaboratively with other nurses, care staff, and healthcare professionals to provide holistic care. Support, mentor, and supervise care assistants and junior staff. Participate in the induction and training of new staff members. Compliance and Professional Development: Adhere to all regulatory and statutory requirements, including those set by the Care Quality Commission (CQC). Maintain accurate, up-to-date records and documentation. Engage in continuous professional development, attending training and keeping up to date with nursing best practices. Ensure personal compliance with health and safety, infection control, and safeguarding policies. Qualifications and Experience:Essential: Registered Nurse with a valid NMC PIN. Previous experience in a care home or similar setting. Strong clinical skills and knowledge of nursing best practices. Excellent communication and interpersonal skills. Ability to work effectively as part of a team. Desirable: Experience in dementia care, palliative care, or gerontological nursing. Additional qualifications or training relevant to the role. Personal Attributes: Compassionate and empathetic approach to care. Strong organizational and time-management skills. Ability to work under pressure and manage challenging situations. Commitment to providing high-quality, person-centred care.

Our client is a fast-growing international consumer products business with a portfolio of market-leading brands trusted by millions of families worldwide. As the organisation continues through an exciting phase of growth and operational transformation, they are seeking an experienced Transport Manager to lead and optimise transport operations across a busy distribution environment. This is a high-impact leadership opportunity for a commercially minded transport professional who thrives in a fast-paced operation and enjoys driving service excellence, compliance, efficiency, and team performance. The Role Reporting into the senior operations leadership team, the Transport Manager will take full ownership of daily transport operations, fleet performance, driver management, and transport compliance. The successful candidate will play a key role in ensuring deliveries are completed safely, efficiently, compliantly, and on time, while continuously identifying opportunities to improve operational performance and reduce costs. Key Responsibilities Manage daily transport operations, including route planning, load scheduling, and driver allocation to meet operational and customer service requirements. Optimise vehicle utilisation, routing, and fleet efficiency to improve service levels and reduce operational costs. Oversee driver administration including working time compliance, tachograph analysis, licence checks, absences, and record management. Ensure full compliance with transport legislation, health & safety regulations, and company policies. Act as the primary operational contact for drivers, warehouse teams, customers, and external transport providers. Monitor transport expenditure and identify opportunities for cost savings and process improvements. Investigate delivery issues, incidents, accidents, and customer complaints, implementing corrective actions where required. Maintain accurate transport documentation, PODs, compliance files, vehicle checks, and operational records. Coordinate vehicle maintenance, servicing schedules, and defect reporting to maximise fleet availability and safety. Produce and analyse transport KPIs relating to service performance, compliance, utilisation, and cost control. Lead, motivate, and manage drivers and transport office personnel. Support recruitment, onboarding, training, and development of transport staff. Manage employee performance, conduct disciplinary processes where required, and resolve operational or personnel issues in line with company policy and employment legislation. About You We are looking for an organised and proactive transport professional with strong operational leadership skills and a hands-on approach. You will ideally have: Proven experience within transport, logistics, or distribution operations. Previous supervisory or management experience within a transport environment. Strong understanding of transport legislation, compliance, and fleet operations. Excellent planning and organisational skills with the ability to manage multiple priorities effectively. Strong communication skills with the ability to build relationships across operational teams and external stakeholders. Good IT capability, including experience with transport systems and Microsoft Office packages such as Excel and Word. Experience analysing operational data, managing KPIs, and producing performance reports. Commercial awareness with a strong focus on operational efficiency and cost control.

Office Manager West Suffolk Full time on site Tuddenham (Full-Time, Fixed Term to June 2027) PAYE (weekly pay) We re looking for a confident and hands-on Office Manager to take ownership of a busy, site-based office in Tuddenham. This role is ideal for someone who enjoys variety, takes pride in keeping things running smoothly, and can lead a small team while staying on top of the detail. This is not a desk-only admin job you ll be at the centre of the site s day-to-day operations, making sure everything from people and processes to facilities and compliance is working as it should. What you ll be doing: Keeping the office running efficiently day-to-day, from supplies and systems to site facilities and cabins Leading and supporting the admin team, setting standards and ensuring work is completed accurately and on time Managing site inductions and onboarding processes for new starters Acting as a key point of contact for reporting, documentation, and general office coordination Overseeing cleaning services and maintaining a safe, organised working environment Handling purchase orders, invoices, and cost reporting, resolving any issues that arise Supporting audits and ensuring the site meets internal and external compliance requirements Playing an active role in initiatives around wellbeing, health, and community engagement Coordinating communications such as newsletters, meetings, and stakeholder updates Managing feedback systems including complaints and compliments Carrying out performance reviews for your team What we re looking for: Previous experience in an office management or senior administrative role Strong organisational skills with the ability to juggle multiple priorities Comfortable supervising others and taking the lead when needed Confident communicator with a proactive, problem-solving mindset Good working knowledge of Microsoft Office and general systems Someone who s practical, reliable, and happy working in a site-based environment If you are a motivated individual looking for a dynamic and rewarding role within a supportive team, we would love to hear from you. Please email me on (phone number removed) or email me on (url removed) Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Quality Manager Cramlington, Northumberland Competitive Salary + Excellent Benefits! We at JKR are excited to be supporting one of our long-standing clients in recruiting a Quality Manager! This role is a Senior Leadership position and will be accountable and responsible for all aspects of the company's Quality Management System. Quality Manager Job Requirements: The postholder will be responsible for the continual development of a Quality Management System which, at a minimum, meets the requirements of AS9100, to ensure customers receive products that consistently meet necessary standards. Quality Manager Key Responsibilities: Develop and implement Quality objectives including quality improvement strategies, which are aligned with company goals, AS9100 certification & regulatory compliance. Chair Management Reviews to ensure the continuing suitability and effectiveness of the Quality Management System and to assess any improvement opportunities for the Quality team Lead, mentor, and motivate the Quality function, fostering a positive and high-performing work environment Manage all regulatory compliance including but not limited to ROHS, REACH, CMRT, EMRT Monitor regulatory changes and issue compliance updates internally and externally, as required Monitor Cost of Poor Quality (COPQ), customer complaints, and other Quality indicators and drive projects to prevent & eliminate recurring issues as well as address special events in order to drive an overall improvement Implement effective process and product control strategies such as PFMEA, control plans, Measurement Systems Analysis, Statistical Process Control, Production Part Approval Process, Layered Process Audits and Finished Goods audits, where necessary Develop and implement ISO procedures to improve flexibility, compliance, standardisation and overall effectiveness Perform Internal ISO and Supplier Quality audits and support customer audits as necessary to ensure compliance with AS9100 certification requirements Lead and train others to develop effective corrective and preventive actions using 8D and Mistake Proofing concepts in response to customer concerns, COPQ data or regular product audit results Quality Manager Ideal Candidate: Extensive experience in a Quality Management role Previously held a senior position within a high mix / low to medium volume manufacturing environment A proven record of results achieved from a continuous improvement approach Several years of technical experience ideally in electronics manufacturing with Aerospace, Defence and Automotive customers A high level of knowledge of the requirements of AS9100 QS 9000, ISO 9000, TS16949 Continuous Improvement skills such as FMEA, SPC, 8D, MSA Quality Manager Benefits: Competitive Salary Enhanced pension contributions Healthcare cashback plan Employee assistance programme Site incentive plan Financial wellbeing benefit Discounted online and high street shopping and lifestyle vouchers Cycle to Work Scheme Discounted RAC membership Discounted Gym membership 5 weeks (in hours) annual leave plus bank holidays A supportive and friendly working environment with a focus on wellbeing and sustainability Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate's requirement's to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.

Responsible Individual (Children s Residential Care) Location: Derbyshire & West Midlands Salary: £350 £500 per day (DOE) Hours: Part-time (up to 16 hours per week) Contract: Consultancy / Self-Employed preferred (flexible for the right candidate) Advertised by: Diamond Search Recruitment About the Opportunity Diamond Search Recruitment is proud to be partnering with a well-established and expanding children s residential care provider to recruit an experienced Responsible Individual (RI). This is a senior, strategic role offering the opportunity to work across two services: A well-established home in Derby A developing service in Sutton Coldfield progressing through registration The position is ideally suited to a highly experienced care professional seeking a flexible, high-impact consultancy role where you can drive compliance, quality, and outcomes for children. The Role As the Responsible Individual, you will play a pivotal role in ensuring that services operate to the highest standards, in full compliance with: Children s Homes (England) Regulations 2015 Quality Standards Social Care Common Inspection Framework (SCCIF) You will provide strategic oversight, leadership support, and governance ensuring that children receive safe, nurturing, and trauma-informed care. You will also act as the key liaison between the organisation, Registered Managers, and Ofsted. Key Responsibilities Regulatory Compliance & Governance Ensure full compliance with children s home regulations and quality standards Oversee adherence to the Social Care Common Inspection Framework Monitor and ensure timely statutory notifications Support homes through Ofsted inspections and post-inspection action plans Maintain compliant Statements of Purpose and policies Leadership & Management Support Provide mentoring, challenge, and professional guidance to Registered Managers Support leadership development and strong team culture Contribute to performance management and service improvement Offer supervision where required Safeguarding & Quality Assurance Maintain strong oversight of safeguarding practice across all homes Ensure compliance with safeguarding legislation and local procedures Monitor incidents, complaints, and allegations, ensuring learning is embedded Review Regulation 44 reports and Regulation 45 reviews Conduct quality assurance visits and implement improvement plans Operational Oversight Support occupancy planning and placement decisions Monitor budget use and resource allocation Promote child-centred and trauma-informed care Ensure children's voices influence service development Drive continuous improvement through learning and feedback About You Essential Experience Significant experience within children s residential care In-depth knowledge of Children s Homes Regulations 2015 and Quality Standards Strong understanding of the SCCIF framework Proven safeguarding expertise Experience in quality assurance and service improvement Strong leadership, coaching, and mentoring skills Desirable Previous experience as a Responsible Individual or Registered Manager Level 5 Diploma in Leadership & Management (or equivalent) Experience overseeing multiple homes DSL Level 3 safeguarding qualification Experience supporting or supervising Registered Managers What s On Offer Competitive day rate (£350 £500 depending on experience) Flexible, part-time working (approx. 2 days per week) Opportunity to shape and influence high-quality care services Work with an ambitious and growth-focused organisation Hybrid autonomy with meaningful on-site impact Apply Now If you are an experienced senior leader in children s residential care looking for a flexible, strategic role where you can make a genuine difference, we would love to hear from you. Apply today or contact Diamond Search Recruitment for a confidential discussion.

The Customer Service Manager will oversee and enhance customer service processes within the financial services sector, ensuring a high-quality experience for clients. This role is ideal for someone with a strong background in managing teams and improving service delivery standards. Client Details Our client is a well-established organisation in the financial services sector, known for its commitment to delivering exceptional customer experiences. As a medium-sized company, they offer a collaborative and professional work environment. Description Lead, coach, and develop a team of up to 20 customer service/support colleagues, promoting a high-performance, customer-focused culture Set clear objectives, monitor performance, and deliver regular 1:1s, appraisals, and development plans Develop and implement customer experience strategies aligned with business objectives and FCA requirements Continuously review and optimise customer journeys to improve satisfaction, retention, and outcomes Leverage customer feedback, complaints data, and insights to drive ongoing improvements Ensure full compliance with FCA regulations, including Consumer Duty and Treating Customers Fairly (TCF) Foster a strong compliance culture, ensuring team understanding of regulatory obligations and customer outcomes Monitor customer interactions to ensure adherence to policies, scripts, and regulatory standards Own and drive fair, consistent, and effective customer outcomes Oversee complaint handling in line with FCA DISP rules and internal SLAs Implement and manage quality assurance frameworks to enhance service standards Monitor, analyse, and report on key KPIs (e.g., CSAT, NPS, first contact resolution, complaint volumes) Use MI to identify trends, inform decisions, and improve performance Identify inefficiencies and implement improvements to enhance customer and colleague experience Collaborate with cross-functional teams (Compliance, Risk, Operations, Product) to deliver change initiatives Identify, assess, and mitigate operational and conduct risks within the customer experience function Act as a key liaison for internal stakeholders, including Compliance, Risk, and senior leadership Communicate effectively across the organisation to align on customer experience priorities and regulatory expectations Profile A successful Customer Service Manager should have: Proven experience in managing customer service teams within the financial services or a regulated industry. Strong understanding of customer service principles and best practices. Excellent problem-solving and decision-making skills. Ability to analyse data and implement effective solutions. Outstanding communication and interpersonal skills. Commitment to delivering exceptional customer experiences. Job Offer Competitive salary . Permanent role within the financial services industry. Opportunities for professional growth and development. Supportive and collaborative company culture. Based in a convenient location with excellent transport links. If you are a motivated Customer Service Manager looking to make a positive impact, we encourage you to apply. This is an excellent opportunity to further your career in the financial services sector.

Education Governance ManagerLocation: Manchester (with regular travel to local schools) Contract: Permanent Salary 45,858.62 - 49,713.85 (FTE 50,269 - 54,495) Term Time Only plus 15 days. We are seeking an experienced and motivated Education Governance Manager to provide expert leadership and oversight of education governance across schools in the local area. This is a key role ensuring that governance arrangements are robust, legally compliant, and focused on inclusive, fair outcomes for children and young people. You will work closely with governing bodies, headteachers, and senior leaders, offering authoritative advice on exclusions, SEND, equality, and complaints management. Regular travel to schools is an essential part of the role, enabling you to provide hands-on support and assurance. Key Responsibilities Lead and support effective education governance across local schools, ensuring strong accountability and statutory compliance. Travel regularly to schools within the local area to attend governing body meetings, panels, reviews, and hearings. Provide expert advice and guidance on school exclusions, supporting lawful and fair decision-making and review processes. Ensure governance arrangements fully comply with the SEND Code of Practice, promoting inclusive practice and effective oversight of SEND provision. Advise schools and governing bodies on their responsibilities under the Equality Act, including public sector equality duties. Support and oversee complaints management, ensuring procedures are transparent, compliant, and proportionate, particularly in complex or escalated cases. Develop, review, and quality assure governance policies, procedures, and frameworks. Produce clear reports and briefings for senior leaders, committees, or other stakeholders as required. You will bring: Significant experience in education governance, ideally within a local authority, trust, or similar setting. Strong practical knowledge of: Statutory exclusions guidance, The SEND Code of Practice, The Equality Act and Education complaints procedures. Experience of advising or supporting governing bodies, panels, or boards. The ability to interpret complex legislation and apply it confidently in real world school settings. The flexibility and commitment to travel regularly to schools across the local area. Why Join Us? Make a meaningful impact on education governance and inclusive practice. Work collaboratively with experienced education professionals. Opportunity to influence high quality decision-making across schools. Supportive working environment with opportunities for professional development. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Pear Recruitment Operations Manager Location - Cheshunt Salary - £45,000 OTE £55,000 - £80,000 Hours - Mon - Fri 8:45am - 6:00am Full licence and own Car required As our client expands, they are looking for a vibrant person to join their team as Operations Manager. This is a full-time role, working Monday to Friday 08.45 -18:00 based in their Cheshunt branch. This is a great opportunity for someone with all round Property experience looking to become an integral part of this great team. The Operations Manager is responsible for optimising the day-to-day running of the estate agency business, ensuring systems, processes, compliance, and performance tracking are operating effectively. The role supports department leaders by improving efficiency, visibility, and consistency across the business, without direct line management of Lettings or Sales Managers but assisting the directors with duties to include this. Organisation is the key to success in this role! Duties & Responsibilities: Operational Oversight Oversee daily operational workflows across the different departments in the business. Ensure consistency in processes, systems usage, and service delivery Identify inefficiencies and implement improved ways of working Act as the central point for operational coordination across departments Performance & Reporting Track and report on KPIs (revenue, pipeline, conversions, voids, arrears) Build and maintain dashboards and performance reports Provide insight and recommendations to senior leadership Highlight risks and opportunities based on data trends Process & Systems Management Ensure accurate data input and system compliance across teams Implement automation and streamline workflows Manage relationships with Protech providers and system suppliers Compliance & Risk Ensure the business adheres to UK lettings and sales regulations Oversee internal audits and file checks Maintain up-to-date knowledge of legislation (Right to Rent, AML, deposit protection, GDPR) Support resolution of escalated compliance issues Customer Journey & Experience Map and improve the end-to-end customer journey (landlord, tenant, buyer, vendor) Identify service gaps and implement improvements Monitor complaints, reviews, and feedback trends Ensure smooth inter-department handovers Financial & Commercial Support Support budgeting and forecasting processes Analyse profitability across departments and services Identify opportunities to increase revenue (fees, ancillary services) Monitor cost efficiencies and operational spend Key KPIs Accuracy and timeliness of reporting Pipeline visibility and conversion improvement Reduction in void periods and arrears Compliance audit results Process efficiency improvements Customer satisfaction / complaint reduction Skills & Experience Required Strong background in estate agency (lettings, property management, or sales) Proven operational/process improvement experience Strong analytical and reporting skills Deep understanding of UK property legislation Experience with property CRM systems Highly organised with strong attention to detail If you are interested in this Operations Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.