Rent Setting & Systems Process Improvement

About the roleWe are seeking an experienced Rent Setting & Systems Improvement Manager to lead and deliver improvements to our rent and service charge setting processes within a housing management environment. This role will play a key part in streamlining existing processes, managing staff, and supporting the implementation and integration of a new housing management system.You will work closely with Finance, Housing, and IT teams to ensure accurate rent and service charge calculations, robust governance, and efficient end-to-end processes that support both customers and staff.Key responsibilities

• Lead and manage the rent and service charge setting process across the organisation, ensuring compliance with legislation and regulatory requirements.
• Manage, support, and develop a small team responsible for rent and service charges.
• Review, redesign, and streamline rent-setting processes, identifying opportunities for automation and efficiency.
• Play a key role in the implementation and integration of a new housing management system, ensuring rent and service charge functionality meets business needs.
• Translate business requirements into clear system and process specifications
• Work collaboratively with stakeholders to embed improved ways of working
• Ensure data accuracy, reconciliation, and strong audit trails
• Support change management and staff training during system and process changes

• Proven experience in rent setting and/or service charges within a housing environment (social housing, housing association, or local authority)
• Experience of process improvement or service redesign, with the ability to simplify complex processes
• Hands-on involvement in a housing management system implementation or major system change (e.g. Northgate, Capita, Aareon, Civica or similar)
• Strong staff management experience, including coaching and performance management
• Excellent stakeholder engagement and communication skills
• Confidence working in a hybrid role, balancing home working with on-site collaboration

• Opportunity to shape and improve a critical housing service
• Play a key role in a major system and process transformation
• Flexible hybrid working (home-based with 1-2 days per week on site in Manchester)
• Supportive, values-driven organisation with a focus on continuous improvement