1046 jobs found

Customer Focused role in Diss Your new company This client is a specialist organisation providing personal injury claims support, working as part of a wider professional services group. The business offers a supportive, collaborative environment with a strong focus on client care and service excellence. Your new role As a Client Care Advisor, you will be the first point of contact for clients, supporting them through the initial stages of their claim. You'll handle inbound and outbound calls, gather claim details, complete onboarding and compliance checks, and liaise with internal teams and external partners to ensure a smooth client journey. What you'll need to succeed Strong customer service skills and a confident telephone manner Experience in a legal, insurance, or professional services environment (desirable) Excellent attention to detail and communication skills Ability to manage multiple tasks in a fast-paced setting A positive, team-focused approach What you'll get in return A role within a high-performing, growing business Supportive team culture with ongoing training and development Clear progression opportunities and regular appraisals Pension contribution and employee benefits Free parking, wellbeing initiatives, and regular team events What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Who we are GlobalData is a leading information services and analytics company, providing trusted intelligence that helps organizations decode the future and make smarter decisions. By combining proprietary data, expert analysis, and cutting-edge technology, we empower clients across the world s largest industries to anticipate change, identify opportunity, and gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join the Sales team at GlobalData? Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role As an Enterprise BDM, you will lead the engagement with enterprise-level clients across a defined territory/ sector, driving new business and expanding existing relationships. You ll act as a strategic advisor, consulting with senior decision makers, identifying client challenges, and aligning Global Data s suite of intelligence solutions to their business objectives. This role requires a sophisticated understanding of enterprise sales cycles, strong commercial acumen, and a proven ability to manage multi-stakeholder relationships across complex organizations. This position requires commercial acumen and a collaborative mindset, working effectively across a matrixed organization to deliver tailored, high impact solutions to clients. You ll be solution selling using value based selling approaches. What you ll be doing Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. Own the end-to-end enterprise sales cycle from prospecting and qualification to negotiation and close, ensuring consistent overachievement of revenue targets. Build and expand executive level relationships with key accounts, positioning GlobalData as a trusted strategic partner. Use social selling techniques to identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations and proposals. Identify opportunities across GlobalData s portfolio to maximize client value and revenue potential. Maintain deep understanding of client industries, emerging market trends, and competitor offerings to drive consultative dialogue and thought leadership. Provide accurate and timely sales forecasts and pipeline reports to senior management. Represent GlobalData at industry events, conferences, and executive forums to promote the brand and network with potential partners. What we re looking for Extensive experience in enterprise B2B sales, ideally within data, analytics, SaaS, or information services sectors. Proven track record of achieving and exceeding sales targets within complex, consultative selling environments. Experience working cross-functionally and across global matrix structures to deliver client solutions. Strong grasp of social selling techniques, digital prospecting, and relationship nurturing through platforms such as LinkedIn. Exceptional ability to engage, influence, and negotiate with C-level executives and senior decision makers. Strong strategic thinking and problem-solving abilities, with the ability to tailor solutions to client challenges. Demonstrated success managing long sales cycles and multi stakeholder engagements. Excellent presentation, communication, and interpersonal skills. Highly organized, proactive, and results driven, with a passion for building lasting client partnerships. Experience working with CRM systems such as Salesforce and advanced proficiency with business tools (e.g., MS Office Suite, Gong). Willingness to travel regionally or internationally (up to 50%) as required. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).

We are delighted to be supporting a high profile retail organisation in their search for a Finance Manager - External Reporting. The role is based in Bury St Edmunds, my client offers hybrid working with an expectation of 2 days a week in the office. Job Description Summary As the Finance Manager - External Reporting your role will be to support on all technical and statutory aspects of financial reporting and compliance. This role has a focus on external reporting and includes Statutory Reporting, the external audit, technical accounting and judgements and group reporting. The Corporate and Strategic Finance team partners with the CEO, CFO, COO and CXO, and their respective teams. The team consists of high-performing finance professionals who, in addition to providing technical expertise and setting policy in the fields of Tax, Treasury and External reporting, support and drive the business in Property, Procurement, Operational Excellence and strategic projects, whilst business partnering the Corporate Functions. The overall team is further responsible for setting the Group planning agenda and strategic plan and driving the results to balance the needs of the business and the shareholder. Your role as a Finance Manager - External Reporting To support on technical and statutory aspects of financial reporting and compliance. This role has a focus on external reporting and includes Statutory Reporting, delivery of the external audit, technical accounting and judgements and group reporting. Build relationships across the finance community, particularly at peer level in the Centre of Excellence Develop strong relationships with the group's parent to discuss relevant accounting/statutory items with the shareholder's accounting team Further responsibilities include: Delivery of financial impairment models including goodwill, intangibles and investments Support on technical accounting areas, draw conclusions, agree position with external auditors and implement agreed accounting positions Support in reviewing and setting accounting policies and drive compliance across the wider finance function, and across the business where appropriate Prepare the interest and debt forecasts for the annual budget and 5 year strategic plan process Support in the preparation, review and delivery of external reporting from group and subsidiary accounts to shareholder reporting. Support the overall delivery of the group and subsidiary audits, developing a strong relationship with the auditors, proactively discussing and resolving issues as and when necessary Manage and review the preparation and delivery of our monthly and quarterly reporting to the Group's parent Responsible for subsidiary accounting across a number of areas including IFRS 16, and PPE Support on automating complex and changing reporting requirements, ensuring best practice is balanced with pragmatism and accuracy Support and/or lead on accounting projects as required (e.g. intercompany and organisation simplification) Assist and deputise for the Senior Finance Manager - External Reporting Developing Self and Others Direct responsibility for the line management and personal development of one finance individual Ensure customer-centric focus and high levels of service (internal & external) Continue to develop own talents and strengths and address any areas of self-development Prioritise workload and allocate accordingly to drive value-add activity, triaging requests as appropriate and setting the agenda to the team What you'll bring Qualified accountant (ACA A strong people leader, capable of motivating, leading and influencing teams both under direct control, through the Centre of Excellence and across a matrix structure Able to form and develop relationships across the wider Greene King business, shareholder and with advisors Excellent communication skills, both written and oral, able to explain and present technical items in simple ways Ability to flex with changing priorities

Fraud Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your Financial Services career? We're currently recruiting for a Fraud Advisor to join a fast-paced, supportive team based in Glasgow City Park . As a Fraud Advisor , you'll play a crucial role within the Financial Services sector, protecting customers from scams and fraudulent activity while delivering exceptional customer service. This is a fantastic opportunity for an experienced Fraud Advisor or banking professional who enjoys problem solving, supporting customers, and making a real impact every day. If you have at least 18 months' experience within Financial Services or a UK banking environment, this could be the perfect opportunity to grow your career as a Fraud Advisor in Glasgow . What You'll Be Doing As a Fraud Advisor , you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulty Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity complies with Financial Services regulations and internal policies Take ownership of customer queries and aim for first-call resolution What We're Looking For To succeed as a Fraud Advisor , you will have: Minimum 18 months' experience within a UK banking or Financial Services environment Strong customer service and communication skills Good understanding of banking processes and terminology Excellent attention to detail and problem-solving ability Confidence handling sensitive situations, including vulnerable customers Ability to work in a fast-paced, high-volume environment Strong decision-making skills with a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 (depending on experience) Overtime opportunities available 28 days annual leave (including bank holidays) 10% discount on local bus travel in Glasgow Pension scheme Employee wellbeing support (GP access, financial advice, mental health resources) Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow , Monday-Friday 09:00 - 18:00 After training: On-site shifts: 10:00 - 19:00 After 3 months training: remote working available Shift patterns between 10:00 - 23:00, Monday-Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Estate Agent Sales Negotiator Do you want to work for an independent Estate Agency? Are you feeling unsettled or undervalued within your current position and just fed up with all the false promises? If you are seeking a fresh Estate Agency position then apply today! Basic salary circa 25,000 On target earnings of 30,000 - 35,000+ Driving Licence essential for this role - no vehicle needed as pool cars available Estate Agent Sales Negotiator Are you an outstanding Estate Agent with the business acumen and charisma to become the most dominant Estate Agent in town? An established and ambitious independent Estate Agency are looking for a multi skilled Estate Agent with strong selling and closing skills. Estate Agent Sales Negotiator This well established and forward thinking independent Estate Agency is looking to significantly increase its market share and to actively grow the business through sales and to enhance still further the reputation of the company for quality and performance. Estate Agent Sales Negotiator Interview applicants in a structured fashion, identifying needs and business opportunities. Contact qualified applicants regularly, advising them of suitable properties and arranging viewing appointments. Negotiate with potential purchasers, ensuring that our clients' interests are your primary concern. Co-ordinate your transactions ensuring that you provide the highest standards of customer care to buyers and sellers, expediting the matter and securing future recommendations. Integrate into a team environment and to provide support to your colleagues and Branch Manager. Ensure that service standards laid down by the company are met. Achieve sales targets as agreed with your Branch Manager. To be familiar with all systems, procedures and legislation. Project a professional image to the public and work colleagues. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Job Title: Fraud Customer Advisor Location: Edinburgh (Gogarburn) - Hybrid working available after training Contract Type: 12-Month Temporary (potential to extend or become permanent) Start Date: June 2026 Pay Rate: 13.75 per hour (up to 16.81 with shift allowance) Hours: 35 hours per week, Monday-Sunday (8:00am - 10:00pm, including bank holidays) Overview A customer-focused role within financial services, specialising in fraud prevention and customer protection. Responsible for supporting customers who may be at risk of fraudulent activity, delivering high-quality service while ensuring compliance with regulatory standards and internal controls. This role contributes to safeguarding both customers and the organisation from financial crime. Key Responsibilities Identify and prevent fraudulent activity using risk indicators, internal systems, and fraud detection tools Investigate customer cases thoroughly, analysing account activity and escalating complex issues where required Provide clear, empathetic support to customers affected by potential fraud, ensuring reassurance and resolution Collaborate with internal departments and external partners to resolve cases efficiently and accurately Maintain accurate records in line with financial services regulations and compliance standards Contribute to continuous improvement initiatives to enhance fraud prevention processes and customer experience Manage a high volume of cases in a fast-paced, target-driven environment Skills & Experience Previous experience in customer service, ideally within financial services or a regulated environment Strong telephony skills with the ability to handle sensitive and high-pressure situations Excellent communication skills, both written and verbal High attention to detail with strong analytical and problem-solving abilities Ability to multi-task across multiple systems and prioritise workload effectively Proficient in IT systems, including Microsoft Office and data entry platforms Strong teamwork and collaboration skills If you're empathetic, resilient, and want a role where every call is a chance to protect and support someone , then this Customer Service Advisor - Fraud Department position could be the perfect fit. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Interim / Fractional Marketing Director West Midlands 1 to 2 days onsite preferred Outside IR35 Day Rate DOE We are supporting a founder led SME entering an exciting growth phase and looking to appoint an Interim / Fractional Marketing Director to help take the business to the next level. This is an opportunity for someone who enjoys building from the ground up. The business is looking for a commercially minded marketing leader who can shape strategy while remaining hands on in delivery. This is not a purely advisory role. They need someone who can take ownership, create structure and build scalable marketing capability. Key responsibilities: Develop and execute a go to market strategy Build marketing capability and processes from the ground up Develop CRM strategy, customer segmentation and account targeting approaches Create and improve customer engagement journeys Drive demand generation and top of funnel activity Introduce scalable processes and marketing infrastructure Work closely with leadership to support business growth plans Take ownership and drive activity through to execution We are keen to speak with individuals who have: Experience building or transforming marketing functions Strong GTM and growth strategy experience CRM and customer lifecycle expertise Experience operating in founder led or scaling SME environments A blend of strategic thinking and hands on delivery Professional services or B2B experience would be advantageous This opportunity would suit a Fractional CMO, Interim Marketing Director, Head of Growth or senior marketing consultant looking for a high impact assignment. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

We have an excellent opportunity for someone looking to step into a Service Management role and progress their career within Sytner Group. We are recruiting for a full-time Service Reception Manager to become part of our exceptional team at Sytner BMW Leicester. As a Service Reception Manager, you will lead a dedicated team of Service Advisors, Aftersales Consultants, and Showroom Hosts to ensure excellent customer service and first-time resolution, with the ability to communicate clearly with both customers and colleagues. You will oversee service advisors, support the service department, and deliver comprehensive Aftersales services, including maximising profitability and providing our customers with Best Advice . You will be a key member of the Management Team, reporting to the Aftersales Manager, with a focus on providing outstanding customer service and maintaining an efficient, professional aftersales front of house operation. About you Experience in a similar role is essential; you should have the ability to work under pressure and demonstrate excellent leadership skills to motivate your team. Our ideal candidate should aim for operational excellence, have a strategic mindset, and always prioritise the customer. This is a fantastic opportunity to represent an iconic brand, . If you re customer focused, passionate about delivering premium customer service and eager to work for an award-winning company, we would love to hear from you. Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Just Mortgages is part of Spicerhaart: the UK's largest Independent Property Group. With it's rapidly growing financial services business, Just Mortgages, our reputation has grown to be one of the leaders in both innovation and technology in its industry. We are looking for an experienced Mortgage and Protection advisor that is either looking to make a start in the self-employed world or is currently a self-employed advisor that is looking for a new home. A well established business within Just Mortgages is looking for an advisor based in Southampton, with an Estate Agency background to join their team. The business will provide leads from local Estate Agencies and the advisor would have to pop into the EA branch a couple times a week for a few hours. The advisor should have a bit of a client bank already. Benefits - Generous commission splits -Commission Advance available -Fast start to success -Leads provided from business owner -Business owner support - Your own dedicated Business Manager - 1 on 1 coaching with the BM - Uncapped earning potentials - Full training provided - Additional income available from referrals - Full Marketing library - Lead generation support Key responsibilities as a Mortgage Advisor with Just Mortgages: Provide expert Mortgage and Protection advice to clients. Assess clients' financial situations and recommend suitable protection products. Build and maintain relationships with clients and lenders. Stay updated on i ndustry trends and regulations . Deliver exceptional customer service throughout the process. Key Skills: CeMap qualified or equivalent 12 months experience as an Advisor with a track record of successful client outcomes. Strong communication and interpersonal skills Experience of Financial Services sales and understanding of compliance regulations APPLY TODAY! Your next step We really want to hear from you - even if you aren't ready to apply and simply want a chat to one of the team. Applying is easy - have your CV ready and click on the "Apply Online" button on the top right-hand side of this page. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

Customer Sales Advisor - Automotive Location: Eurocentral (Motherwell/Glasgow) Salary: 25,000 basic ( 45,000+ OTE) Full-Time - 5 days per week (shifts across Monday to Sunday - every 2nd weekend off) We're working with one of the fastest-growing digital finance brokers in the automotive sector, offering an excellent opportunity for ambitious individuals to develop their sales career. If you are a Customer Sales Advisor who enjoys a warm, inbound sales environment and wants to maximise your earning potential within automotive, this role could be ideal. This Customer Sales Advisor position provides the chance to build a long-term career in automotive finance, with no cold calling and a strong pipeline of inbound sales enquiries. As a Customer Sales Advisor, you will play a key role in delivering a seamless and professional customer journey. What's in it for you: 25,000 basic salary + uncapped commission (genuine OTE 45k+) Guaranteed earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through a dedicated academy Career progression, regular incentives, and team perks What you'll be doing: Managing inbound sales enquiries via phone, email, and live chat Advising customers on tailored finance solutions within the automotive market Guiding customers through the full sales process from enquiry to approval Coordinating with internal teams and dealerships across the automotive network Delivering excellent customer service while maintaining accuracy in documentation What we're looking for: Previous sales or customer service experience (ideally phone-based) A confident, target-driven, and customer-focused approach to sales Strong communication and organisational skills Apply now to take the next step as a Customer Sales Advisor within the automotive sector and continue building your sales career. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

We are seeking dedicated and proactive temporary Customer Advisors to help create an efficient and effective, friendly and courteous day to day customer service/order processing department based in Guildford. Due to the location of this client, you must be able to drive and have use of a car. This role is temporary with a view to go permanent! Key responsibilities include: Accurately processing orders in the system Handling queries, enquiries and complaints Completing orders and processing in a timely manner Build relationships with customers over the phone Skills: Excellent communication skills are required to interact with internal staff and service users Must be able to work off their own initiative as well as part of a team Computer Literate with a good working knowledge of Word and Excel Excellent telephone manner Excellent organisational skills with a good eye for detail Previous experience within a busy Customer service department or Administrative role Previous experience of administration, order processing and scheduling of workloads would be a huge advantage If you are passionate about providing outstanding customer support, we encourage you to apply for this role today!

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What skills you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention. Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What skills you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention. Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets, are currently recruiting a Parts Advisor to join their team at their Benington branch in Hertfordshire. On Offer: Working Hours: 39 hours per week basic 8am to 5pm Monday to Thursday, 8am to 4pm Friday, Saturdays as per Rota. Overtime paid at time and a half on completion of 39 hours Immediate starts available Competitive salary dependent on skills and experience. 32 days holiday (inc bank holidays) Workplace pension Life assurance (2 x salary) Country store staff discount Company sick pay scheme Flu jabs and employee referral scheme. Duties and Responsibilities of the Parts Advisor: Reporting to the Parts & Retail Manager Assisting with the day-to-day queries regarding machinery parts from customers and technicians. Ensure delivery of excellent customer service by dispatching and dealing with customer orders Help with enquiries relating to the products and services supplied by the company either face to face or over the telephone. To be Considered for the Parts Advisor: Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner Good knowledge of agricultural, construction and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial Excellent people skills and enjoy working with the general public Good understanding of the products which are sold. Familiarity of working in a retail environment and showroom experience (desirable) Enjoy working in a busy atmosphere and can cope under pressure during busy periods Good communication skills: face to face, email and telephone General computer skills and familiarity with email and internet use Excellent numeracy and literacy skills Attention to detail and accuracy with numbers, handling of cash, and card payments A team player-capable of working alone or with other team staff For more details, please contact Willis Global Experts in Recruiting

About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Customer Success Manager Manchester or Slough (Hybrid 2 days a week) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solution click apply for full job details

About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

HR Business Partner Red Recruitment is hiring a HR Business Partner for our client, to support the delivery of a high-quality, people-focused HR service across the business. You will play a key role in advising managers and employees on a broad range of HR matters, helping to build a positive, compliant, and high-performing workplace culture. This is a busy and varied opportunity for someone with solid generalist HR experience, strong employee relations knowledge, and a good understanding of UK employment law. You will work closely with the HR Manager and wider HR team, using sound judgement, initiative, and data to support managers and contribute to continuous improvement across the people function. Previous experience in an HR Advisor or HR generalist role is required for this position. Benefits and Package for a HR Business Partner: Salary : 35,000 - 40,000 Hours : Full-time, 37.5 hours per week Location : Cardiff, Hybrid working pattern with 3 days in the office and 2 days from home Generous holiday allowance Company-paid health cash plan Pension via salary sacrifice Holiday buy scheme Perkbox discount portal Staff travel insurance discounts Supportive, inclusive team culture Convenient office locations with easy access to public transport Key Responsibilities of a HR Business Partner: Act as a key point of contact for HR queries, providing practical advice and guidance to employees, managers, and HR colleagues across a wide range of people matters, including employee relations casework and the consistent application of HR policies and procedures. Partner with managers and stakeholders across the business to support HR best practice, policy compliance, people initiatives, and informed decision-making, while coaching leaders on HR processes and identifying training and development needs. Support core employee lifecycle activity, including recruitment and attraction, onboarding, HR documentation, contracts and correspondence, payroll-related administration, and the delivery of a positive employee experience. Contribute to wider people activity by supporting HR reporting, people metrics, employee engagement initiatives, reward and benchmarking activity, and continuous improvement projects that align with the organisation's values and objectives. Provide additional operational support where needed, including office facilities coordination and workplace health and safety administration, maintaining accurate records and ensuring compliance within areas of responsibility. Key Skills and Experience of a HR Business Partner: Proven experience in a HR Advisor or HR generalist role Strong experience managing a range of employee relations cases, including absence, disciplinary, grievance, and performance matters Good working knowledge of current UK employment legislation and HR best practice Experience using HR systems and working with HR metrics or KPIs to support business decisions Confident building effective working relationships and partnering with managers across the business Strong communication, organisational, and problem-solving skills Proactive, adaptable, and able to manage a varied workload in a fast-paced environment Customer-focused approach with a commitment to delivering a high-quality employee experience Strong Microsoft Office skills, particularly Excel, Word, and Outlook CIPD Level 3 or Level 5 qualified, desirable, or working towards qualification If you are interested in this position as a HR Business Partner and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)