The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
Jun 16, 2026
Full time
The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
Pricing Analyst Location: Tadworth Salary: £28,320 FTE Contract: 10-month fixed-term contract We are seeking a highly analytical and detail-driven Pricing Analyst to join a dynamic Commercial Delivery team on a 10-month fixed-term basis. This is an excellent opportunity for someone who enjoys working with complex datasets, solving problems, and supporting business-critical pricing processes. The Role Reporting to the Pricing Manager, you will play a key role in ensuring pricing accuracy from contract acceptance through to billing. You'll collaborate across internal teams, support pricing queries, and contribute to process improvements to enhance efficiency and data integrity. Key Responsibilities Support the timely production of monthly customer reports, ensuring accurate billing across the portfolio Ensure all customer contracts are correctly captured within internal systems, including demand and pricing data Assist with pricing mechanisms, including reconciliations and validation processes Act as a first point of contact for pricing-related queries from across the business, escalating issues where necessary Respond to complex customer queries within defined service levels Analyse current processes and identify opportunities for improvement, leveraging advanced Excel (including VBA) and SQL Investigate data discrepancies and liaise with IT teams to resolve system-related issues Support portfolio analysis for both customer-facing and internal requirements Monitor and align portfolio data across systems to ensure consistency and accurate reporting Develop strong commercial awareness and understanding of pricing structures Ensure all activities comply with relevant health, safety, and environmental standards About You Naturally inquisitive with a proactive, problem-solving mindset Enjoy working with large and complex datasets Strong attention to detail and commitment to accuracy Able to manage workloads independently and prioritise effectively Advanced Excel skills are essential (including macros/VBA) Working knowledge of SQL required (PL/SQL advantageous) Excellent communication skills, both written and verbal Why Apply? This role offers the opportunity to work in a fast-paced, data-driven environment where your insights will directly impact pricing accuracy and business performance. You'll gain exposure to commercial operations, develop technical skills, and play a key part in continuous improvement initiatives.
Jun 16, 2026
Full time
Pricing Analyst Location: Tadworth Salary: £28,320 FTE Contract: 10-month fixed-term contract We are seeking a highly analytical and detail-driven Pricing Analyst to join a dynamic Commercial Delivery team on a 10-month fixed-term basis. This is an excellent opportunity for someone who enjoys working with complex datasets, solving problems, and supporting business-critical pricing processes. The Role Reporting to the Pricing Manager, you will play a key role in ensuring pricing accuracy from contract acceptance through to billing. You'll collaborate across internal teams, support pricing queries, and contribute to process improvements to enhance efficiency and data integrity. Key Responsibilities Support the timely production of monthly customer reports, ensuring accurate billing across the portfolio Ensure all customer contracts are correctly captured within internal systems, including demand and pricing data Assist with pricing mechanisms, including reconciliations and validation processes Act as a first point of contact for pricing-related queries from across the business, escalating issues where necessary Respond to complex customer queries within defined service levels Analyse current processes and identify opportunities for improvement, leveraging advanced Excel (including VBA) and SQL Investigate data discrepancies and liaise with IT teams to resolve system-related issues Support portfolio analysis for both customer-facing and internal requirements Monitor and align portfolio data across systems to ensure consistency and accurate reporting Develop strong commercial awareness and understanding of pricing structures Ensure all activities comply with relevant health, safety, and environmental standards About You Naturally inquisitive with a proactive, problem-solving mindset Enjoy working with large and complex datasets Strong attention to detail and commitment to accuracy Able to manage workloads independently and prioritise effectively Advanced Excel skills are essential (including macros/VBA) Working knowledge of SQL required (PL/SQL advantageous) Excellent communication skills, both written and verbal Why Apply? This role offers the opportunity to work in a fast-paced, data-driven environment where your insights will directly impact pricing accuracy and business performance. You'll gain exposure to commercial operations, develop technical skills, and play a key part in continuous improvement initiatives.
Based in Manchester, this permanent full-time role plays a key part in supporting football decision-making across City Football Group (CFG) through advanced data engineering and analytics solutions. Working within the Football Intelligence team, you will help build and maintain scalable, reliable and well-governed data systems that place high-quality insight into the hands of key football stakeholders and performance practitioners. Who We Are Founded in 2013, City Football Group is the world s leading private owner and operator of football clubs, with teams across the globe connected by a shared belief in doing things differently. Alongside our clubs, we invest in football-related businesses and build partnerships that help the game, and the communities around it, thrive. Everything we do is guided by our purpose: empowering better lives through football. Rooted in more than a century of City football, we are proud of the role our clubs play locally and globally, creating positive impact on and off the pitch. Within our Football Intelligence team, we use data science, analytics and technology to support smarter and faster football decision-making across the CFG network. Collaboration, innovation and continuous improvement are central to how we work, helping to create data-driven solutions that support performance both on and off the pitch. The Role You will play a key role in developing and maintaining robust data engineering solutions that support football operations and strategic decision-making across City Football Group. Working closely with data scientists, analysts and practitioners, you will help ensure large volumes of football data are accurately ingested, transformed and integrated into reliable systems and user-facing solutions. Alongside pipeline development and quality assurance, you will support the productionisation of machine learning and statistical models, helping to ensure analytics solutions are scalable, efficient and maintainable. You will contribute to embedding software engineering best practice across analytics delivery, supporting consistent, reliable and high-quality data products. You will also contribute to improving documentation, workflows and operational processes across the Football Intelligence function, helping to create well-governed systems that reduce operational risk and support long-term scalability. Through your technical expertise, collaboration and problem-solving approach, you will help strengthen the impact of analytics across football operations. What You ll Bring Multi-year experience within data engineering or analytics engineering environments Highly competent in Python, SQL Server and Databricks SQL Experience working with data pipelines, workflow management tools and cloud-based data platforms in Azure Data Factory, Databricks and Spark Understanding of software engineering best practices including CI/CD and automated testing Ability to manage project timelines and communicate effectively with stakeholders Collaborative approach when working across technical and operational teams Why Choose Us Working at City Football Group means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work. As part of our team, you will receive 26 days annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance. You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers. How to Apply If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 24 June 2026. We encourage you to apply as soon as you can. We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application. Equal Opportunities City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact . Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Jun 16, 2026
Full time
Based in Manchester, this permanent full-time role plays a key part in supporting football decision-making across City Football Group (CFG) through advanced data engineering and analytics solutions. Working within the Football Intelligence team, you will help build and maintain scalable, reliable and well-governed data systems that place high-quality insight into the hands of key football stakeholders and performance practitioners. Who We Are Founded in 2013, City Football Group is the world s leading private owner and operator of football clubs, with teams across the globe connected by a shared belief in doing things differently. Alongside our clubs, we invest in football-related businesses and build partnerships that help the game, and the communities around it, thrive. Everything we do is guided by our purpose: empowering better lives through football. Rooted in more than a century of City football, we are proud of the role our clubs play locally and globally, creating positive impact on and off the pitch. Within our Football Intelligence team, we use data science, analytics and technology to support smarter and faster football decision-making across the CFG network. Collaboration, innovation and continuous improvement are central to how we work, helping to create data-driven solutions that support performance both on and off the pitch. The Role You will play a key role in developing and maintaining robust data engineering solutions that support football operations and strategic decision-making across City Football Group. Working closely with data scientists, analysts and practitioners, you will help ensure large volumes of football data are accurately ingested, transformed and integrated into reliable systems and user-facing solutions. Alongside pipeline development and quality assurance, you will support the productionisation of machine learning and statistical models, helping to ensure analytics solutions are scalable, efficient and maintainable. You will contribute to embedding software engineering best practice across analytics delivery, supporting consistent, reliable and high-quality data products. You will also contribute to improving documentation, workflows and operational processes across the Football Intelligence function, helping to create well-governed systems that reduce operational risk and support long-term scalability. Through your technical expertise, collaboration and problem-solving approach, you will help strengthen the impact of analytics across football operations. What You ll Bring Multi-year experience within data engineering or analytics engineering environments Highly competent in Python, SQL Server and Databricks SQL Experience working with data pipelines, workflow management tools and cloud-based data platforms in Azure Data Factory, Databricks and Spark Understanding of software engineering best practices including CI/CD and automated testing Ability to manage project timelines and communicate effectively with stakeholders Collaborative approach when working across technical and operational teams Why Choose Us Working at City Football Group means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work. As part of our team, you will receive 26 days annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance. You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers. How to Apply If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 24 June 2026. We encourage you to apply as soon as you can. We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application. Equal Opportunities City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact . Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team s knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. . click apply for full job details
Jun 16, 2026
Full time
The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team s knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. . click apply for full job details
Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 16, 2026
Contractor
Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Job Title: SAP QM Functional Analyst Location: Manchester(Hybrid) Type: Permanent, Full-Time Infused Solutions is recruiting a SAP Quality Management Functional Analyst for a global organisation. This role is Hybrid and offers excellent career progression. You will be responsible for working on business projects and operations across the QM domain. Role Overview: You will be responsible for support, analysing business requirements, quality planning and improvement. Key Responsibilities: Lead and support SAP QM Projects. Supporting rollouts and enhancements. experience working in an organisation which is going through a SAP transformation ideally in a S/4HANA environment. Management and configuration. Lead and mentor junior team members including workshops. Produce high quality technical documentation Key Skills and Experience: Proven experience working as an SAP QM Functional Analyst. Experience with SAP ECC 6.0. Knowledge of SAP S/4HANA Environment. Integration experience with SAP modules including SD and MM. Excellent communication skills. Experience leading and mentoring teams. For immediate interview consideration, please contact Ahsan Iqbal.
Jun 16, 2026
Full time
Job Title: SAP QM Functional Analyst Location: Manchester(Hybrid) Type: Permanent, Full-Time Infused Solutions is recruiting a SAP Quality Management Functional Analyst for a global organisation. This role is Hybrid and offers excellent career progression. You will be responsible for working on business projects and operations across the QM domain. Role Overview: You will be responsible for support, analysing business requirements, quality planning and improvement. Key Responsibilities: Lead and support SAP QM Projects. Supporting rollouts and enhancements. experience working in an organisation which is going through a SAP transformation ideally in a S/4HANA environment. Management and configuration. Lead and mentor junior team members including workshops. Produce high quality technical documentation Key Skills and Experience: Proven experience working as an SAP QM Functional Analyst. Experience with SAP ECC 6.0. Knowledge of SAP S/4HANA Environment. Integration experience with SAP modules including SD and MM. Excellent communication skills. Experience leading and mentoring teams. For immediate interview consideration, please contact Ahsan Iqbal.
We are seeking a Technical GRC Analyst to support the day-to-day operation of our governance, risk, compliance, and security assurance processes within a growing EdTech SaaS environment. This role will focus on administering established policies and workflows, coordinating compliance and security activities, handling requests from across the business, and performing risk assessments particularly where personal data, information security, and GDPR considerations are involved. You will play a key role in ensuring that our systems, processes, security tooling, and third-party relationships meet our security, compliance, and data protection standards. Working closely with the IT & Information Security Manager and wider IT team, you will help maintain audit readiness, support operational security assurance activities, and coordinate remediation and evidence management across the organisation. The role offers exposure across governance, operational security assurance, compliance, and risk management within a growing SaaS environment. Key Responsibilities Administer and operate IT risk, compliance, and security assurance processes aligned to internal policies and regulatory requirements (including GDPR) Act as a central point of contact for compliance-related requests (e.g. Subject Access Requests (SARs), data sharing requests, access requests, exceptions, and supplier onboarding) Perform risk assessments using defined criteria, with a focus on data protection and information security risks Review requests against defined policies and controls, escalating where appropriate in line with internal governance processes Support third-party / supplier risk assessments, including reviewing security and data protection documentation and tracking follow-up actions Support periodic reviews of high-risk and business-critical suppliers, applications, and technology platforms to ensure appropriate security, compliance, and data protection controls remain in place Support the implementation and ongoing operation of compliance and assurance tooling (Vanta), including evidence collection, test management, stakeholder coordination, remediation tracking, and control adoption activities. Ensure appropriate documentation, audit trails, and evidence are maintained for assessments, compliance activities, and operational processes Support internal and external audits (e.g. ISO 27001), including evidence gathering, action tracking, and coordination of remediation activities Monitor compliance with policies and highlight potential risks, gaps, or control weaknesses for review Support coordination and operational delivery of security improvement initiatives across IT and business teams. Support incident management processes through documentation, tracking, and coordination of follow-up actions Coordinate security awareness activities, including phishing simulation campaigns and training tracking Assist with reviews of security tooling configurations and collection of supporting control evidence Work closely with engineering, product, and business teams to ensure compliance and security processes are understood and followed Contribute ideas and feedback to improve workflows and operational processes, particularly where they impact scalability, operational efficiency, or customer trust Skills & Experience Essential: Experience in IT risk, compliance, or GRC roles within a SaaS or technology environment Understanding of GDPR and handling of personal data (especially sensitive or child/student data) Experience performing risk assessments using structured frameworks and defined processes Ability to interpret policies and apply them to operational and real-world scenarios Strong organisational, coordination, and documentation skills (audit trails, evidence, decision logs) Experience working with cross-functional teams (e.g. engineering, product, operations) Experience supporting operational security assurance activities, such as evidence collection, control validation, remediation tracking, or audit preparation Desirable: Familiarity with ISO 27001, Cyber Essentials, or similar frameworks Experience supporting audits, evidence collection, or remediation tracking activities Experience with vendor / third-party risk management Exposure to data protection processes (e.g. SARs, DPIAs, data sharing assessments) Exposure to data classification, data governance, or data loss prevention (DLP) processes Experience with GRC, compliance, or assurance platforms (e.g. Vanta, Drata) and ticketing/workflow management tools Exposure to Microsoft 365 security and compliance tooling (e.g. Entra ID, Intune, Secure Score, Defender) Basic understanding of cloud/SaaS architecture and common security controls Key Behaviours: Pragmatic approach to risk, with the ability to balance compliance requirements with business needs Comfortable assessing requests against defined policies and escalating concerns where appropriate Confident communicating risks, issues, and follow-up actions to stakeholders Detail-oriented, with a strong focus on documentation, evidence quality, and traceability Organised and proactive, with the ability to manage multiple tasks and follow through on actions Able to operate independently within established processes and governance frameworks Collaborative approach to working with technical and non-technical teams Bromcom is an equal opportunities employer.
Jun 15, 2026
Full time
We are seeking a Technical GRC Analyst to support the day-to-day operation of our governance, risk, compliance, and security assurance processes within a growing EdTech SaaS environment. This role will focus on administering established policies and workflows, coordinating compliance and security activities, handling requests from across the business, and performing risk assessments particularly where personal data, information security, and GDPR considerations are involved. You will play a key role in ensuring that our systems, processes, security tooling, and third-party relationships meet our security, compliance, and data protection standards. Working closely with the IT & Information Security Manager and wider IT team, you will help maintain audit readiness, support operational security assurance activities, and coordinate remediation and evidence management across the organisation. The role offers exposure across governance, operational security assurance, compliance, and risk management within a growing SaaS environment. Key Responsibilities Administer and operate IT risk, compliance, and security assurance processes aligned to internal policies and regulatory requirements (including GDPR) Act as a central point of contact for compliance-related requests (e.g. Subject Access Requests (SARs), data sharing requests, access requests, exceptions, and supplier onboarding) Perform risk assessments using defined criteria, with a focus on data protection and information security risks Review requests against defined policies and controls, escalating where appropriate in line with internal governance processes Support third-party / supplier risk assessments, including reviewing security and data protection documentation and tracking follow-up actions Support periodic reviews of high-risk and business-critical suppliers, applications, and technology platforms to ensure appropriate security, compliance, and data protection controls remain in place Support the implementation and ongoing operation of compliance and assurance tooling (Vanta), including evidence collection, test management, stakeholder coordination, remediation tracking, and control adoption activities. Ensure appropriate documentation, audit trails, and evidence are maintained for assessments, compliance activities, and operational processes Support internal and external audits (e.g. ISO 27001), including evidence gathering, action tracking, and coordination of remediation activities Monitor compliance with policies and highlight potential risks, gaps, or control weaknesses for review Support coordination and operational delivery of security improvement initiatives across IT and business teams. Support incident management processes through documentation, tracking, and coordination of follow-up actions Coordinate security awareness activities, including phishing simulation campaigns and training tracking Assist with reviews of security tooling configurations and collection of supporting control evidence Work closely with engineering, product, and business teams to ensure compliance and security processes are understood and followed Contribute ideas and feedback to improve workflows and operational processes, particularly where they impact scalability, operational efficiency, or customer trust Skills & Experience Essential: Experience in IT risk, compliance, or GRC roles within a SaaS or technology environment Understanding of GDPR and handling of personal data (especially sensitive or child/student data) Experience performing risk assessments using structured frameworks and defined processes Ability to interpret policies and apply them to operational and real-world scenarios Strong organisational, coordination, and documentation skills (audit trails, evidence, decision logs) Experience working with cross-functional teams (e.g. engineering, product, operations) Experience supporting operational security assurance activities, such as evidence collection, control validation, remediation tracking, or audit preparation Desirable: Familiarity with ISO 27001, Cyber Essentials, or similar frameworks Experience supporting audits, evidence collection, or remediation tracking activities Experience with vendor / third-party risk management Exposure to data protection processes (e.g. SARs, DPIAs, data sharing assessments) Exposure to data classification, data governance, or data loss prevention (DLP) processes Experience with GRC, compliance, or assurance platforms (e.g. Vanta, Drata) and ticketing/workflow management tools Exposure to Microsoft 365 security and compliance tooling (e.g. Entra ID, Intune, Secure Score, Defender) Basic understanding of cloud/SaaS architecture and common security controls Key Behaviours: Pragmatic approach to risk, with the ability to balance compliance requirements with business needs Comfortable assessing requests against defined policies and escalating concerns where appropriate Confident communicating risks, issues, and follow-up actions to stakeholders Detail-oriented, with a strong focus on documentation, evidence quality, and traceability Organised and proactive, with the ability to manage multiple tasks and follow through on actions Able to operate independently within established processes and governance frameworks Collaborative approach to working with technical and non-technical teams Bromcom is an equal opportunities employer.
London based Financial Services firm Business Analyst Aladdin Implementation 3 days a week on site in London Inside IR35 We are looking for a Business Analyst to support an upcoming Aladdin go live in Q4. This role sits within investment operations and will focus on getting processes ready, stable and fit for launch. What you will be doing Support the final stages of the Aladdin implementation Help get operational processes in place ahead of go live Run and analyse reports from Aladdin Work closely with stakeholders to ensure readiness across the business Support early optimisation and ongoing improvements post go live What we are looking for Strong Business Analyst background within investment operations Hands on Aladdin experience is essential Comfortable working with data and reporting Reconciliation or collateral experience would be valuable Exposure to regulatory reporting. EMIR would be a strong advantage This is a hands on role with clear delivery focus. Go live is in Q4 so the priority is getting everything embedded and ready, with further optimisation and remediation work to follow. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jun 15, 2026
Contractor
London based Financial Services firm Business Analyst Aladdin Implementation 3 days a week on site in London Inside IR35 We are looking for a Business Analyst to support an upcoming Aladdin go live in Q4. This role sits within investment operations and will focus on getting processes ready, stable and fit for launch. What you will be doing Support the final stages of the Aladdin implementation Help get operational processes in place ahead of go live Run and analyse reports from Aladdin Work closely with stakeholders to ensure readiness across the business Support early optimisation and ongoing improvements post go live What we are looking for Strong Business Analyst background within investment operations Hands on Aladdin experience is essential Comfortable working with data and reporting Reconciliation or collateral experience would be valuable Exposure to regulatory reporting. EMIR would be a strong advantage This is a hands on role with clear delivery focus. Go live is in Q4 so the priority is getting everything embedded and ready, with further optimisation and remediation work to follow. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Job Title: Segmentation Analyst (Marketing) Location: London Rate: Up to £345 a day - Inside IR35 Start Date: Beginning of July Job Type: Contract 12 months Role requires you to be onsight 2 times a week (Hybrid model) An experienced Segmentation Analyst is required by our client, a leading Global Analytics organisation based in Central London, for a year-long contract. This is a fantastic opportunity to building the foundations within a new team, at the beginning of a very exciting project. Your role: Own the design, evolution, and activation of customer segmentation and audience strategies across the marketing ecosystem. This role translates customer data, behavioural signals, and value indicators into actionable audience frameworks that power journey orchestration, personalisation, and media activation. As a specialist partner to analytics, life cycle, and channel teams, the role ensures the right customers receive the right message, through the right journey, at the right time at scale and in compliance. Skills & Experience Required Proven experience in segmentation, audience strategy, or CDP led marketing enablement. Strong understanding of customer life cycle marketing and personalisation at scale. Comfortable operating in complex, global, matrixed environments. Highly detail-oriented with a structured, governance-first mindset. Collaborative partner to analytics, MarTech, and marketing operations teams. Your areas of knowledge should include: Audience Strategy & Segmentation Design CDP, Identity & Data Enablement Journey & Activation Support Measurement Partnership & Optimisation Governance, Standards & Best Practice Analytics & Technical Skills Commercial Translation & Impact We have interview slots available this week, with a quick turnaround expected. If you have the correct level of experience, please send your CV now for immediate review. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Jun 15, 2026
Contractor
Job Title: Segmentation Analyst (Marketing) Location: London Rate: Up to £345 a day - Inside IR35 Start Date: Beginning of July Job Type: Contract 12 months Role requires you to be onsight 2 times a week (Hybrid model) An experienced Segmentation Analyst is required by our client, a leading Global Analytics organisation based in Central London, for a year-long contract. This is a fantastic opportunity to building the foundations within a new team, at the beginning of a very exciting project. Your role: Own the design, evolution, and activation of customer segmentation and audience strategies across the marketing ecosystem. This role translates customer data, behavioural signals, and value indicators into actionable audience frameworks that power journey orchestration, personalisation, and media activation. As a specialist partner to analytics, life cycle, and channel teams, the role ensures the right customers receive the right message, through the right journey, at the right time at scale and in compliance. Skills & Experience Required Proven experience in segmentation, audience strategy, or CDP led marketing enablement. Strong understanding of customer life cycle marketing and personalisation at scale. Comfortable operating in complex, global, matrixed environments. Highly detail-oriented with a structured, governance-first mindset. Collaborative partner to analytics, MarTech, and marketing operations teams. Your areas of knowledge should include: Audience Strategy & Segmentation Design CDP, Identity & Data Enablement Journey & Activation Support Measurement Partnership & Optimisation Governance, Standards & Best Practice Analytics & Technical Skills Commercial Translation & Impact We have interview slots available this week, with a quick turnaround expected. If you have the correct level of experience, please send your CV now for immediate review. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
eCommerce Trading Executive Salford About Us VonHaus is a fast-growing, international eCommerce business with operations across the UK, Europe and the Far East. We design and sell high-quality home, kitchen and outdoor products, combining great value with outstanding customer experience. As a partially employee-owned business, our people are central to our success. We are building an inclusive, collaborative environment where everyone has a voice and a stake in our future. The Opportunity We're looking for an eCommerce Trading Executive to join our Commercial team and take ownership of product performance across multiple online channels. This is a practical, commercially focused role where you'll use data to influence decisions, optimise trading performance, and directly impact revenue growth. If you enjoy turning insights into action and want to develop quickly in a high-growth environment, this role offers a clear path forward. What You'll Be Doing You'll manage and optimise a portfolio of products across our website and key marketplaces, with a focus on driving sales and profitability. Your responsibilities will include: - Analysing sales performance, trends, and customer behaviour to identify growth opportunities - Forecasting demand and supporting stock and trading decisions - Developing pricing and promotional strategies based on competitor analysis and market trends - Collaborating with marketing and creative teams to improve product visibility and conversion - Identifying opportunities to enhance product ranges, including features, positioning and pricing - Supporting wider commercial initiatives to improve trading performance across categories What We're Looking For We're looking for someone commercially curious, analytical, and eager to develop in an eCommerce environment. You'll bring: - Strong numerical and analytical skills, with confidence working with data - High attention to detail and a structured approach to problem-solving - Clear communication skills and the ability to work cross-functionally - A good understanding of digital marketing and online trading principles Experience in eCommerce, marketing, or a commercial role is advantageous but not essential. A degree is helpful, but we value mindset and capability just as highly. What You'll Get - Salary: £25,101 - £29,300 (depending on experience) - Tax-free bonus through our Employee Ownership Trust - Clear progression pathway to Senior eCommerce Trading Executive - Hybrid working (Manchester M3 office + home working) - Enhanced annual leave, enhanced maternity / paternity leave and company sick pay - Employee Assistance Programme - Staff discount on VonHaus products - Optional subsidised Health Cash Plan (Medicash) - Regular team and company social events - Recognition and reward schemes Why Join VonHaus? You'll be part of a fast-paced, supportive team where your ideas are valued, and your development is actively invested in. We combine a strong commercial focus with a collaborative culture, giving you both responsibility and support from day one. Other companies may refer to this role as: eCommerce Executive, Trading Executive, Marketplace Executive, Digital Marketing Executive, Product Executive, Merchandiser, or Data Analyst.
Jun 15, 2026
Full time
eCommerce Trading Executive Salford About Us VonHaus is a fast-growing, international eCommerce business with operations across the UK, Europe and the Far East. We design and sell high-quality home, kitchen and outdoor products, combining great value with outstanding customer experience. As a partially employee-owned business, our people are central to our success. We are building an inclusive, collaborative environment where everyone has a voice and a stake in our future. The Opportunity We're looking for an eCommerce Trading Executive to join our Commercial team and take ownership of product performance across multiple online channels. This is a practical, commercially focused role where you'll use data to influence decisions, optimise trading performance, and directly impact revenue growth. If you enjoy turning insights into action and want to develop quickly in a high-growth environment, this role offers a clear path forward. What You'll Be Doing You'll manage and optimise a portfolio of products across our website and key marketplaces, with a focus on driving sales and profitability. Your responsibilities will include: - Analysing sales performance, trends, and customer behaviour to identify growth opportunities - Forecasting demand and supporting stock and trading decisions - Developing pricing and promotional strategies based on competitor analysis and market trends - Collaborating with marketing and creative teams to improve product visibility and conversion - Identifying opportunities to enhance product ranges, including features, positioning and pricing - Supporting wider commercial initiatives to improve trading performance across categories What We're Looking For We're looking for someone commercially curious, analytical, and eager to develop in an eCommerce environment. You'll bring: - Strong numerical and analytical skills, with confidence working with data - High attention to detail and a structured approach to problem-solving - Clear communication skills and the ability to work cross-functionally - A good understanding of digital marketing and online trading principles Experience in eCommerce, marketing, or a commercial role is advantageous but not essential. A degree is helpful, but we value mindset and capability just as highly. What You'll Get - Salary: £25,101 - £29,300 (depending on experience) - Tax-free bonus through our Employee Ownership Trust - Clear progression pathway to Senior eCommerce Trading Executive - Hybrid working (Manchester M3 office + home working) - Enhanced annual leave, enhanced maternity / paternity leave and company sick pay - Employee Assistance Programme - Staff discount on VonHaus products - Optional subsidised Health Cash Plan (Medicash) - Regular team and company social events - Recognition and reward schemes Why Join VonHaus? You'll be part of a fast-paced, supportive team where your ideas are valued, and your development is actively invested in. We combine a strong commercial focus with a collaborative culture, giving you both responsibility and support from day one. Other companies may refer to this role as: eCommerce Executive, Trading Executive, Marketplace Executive, Digital Marketing Executive, Product Executive, Merchandiser, or Data Analyst.
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 15, 2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
SENIOR FINANCE ANALYST - BEAUTY RETAIL - £65-70K Your New Company I'm supporting a luxury beauty business who are looking to appoint a Senior Finance Analyst to play a key role in driving commercial insight and supporting strategic decision-making across the business. This is a high-impact role, working closely with senior stakeholders across Finance, Commercial, and Operations within a dynamic, brand-led environment. They are looking for a qualified finance professional (ACCA/CIMA/ACA) with proven experience within the Retail/Wholesale/Luxury sectors within financial analyst positions, ideally on short notice (however they will wait 3 months for the right candidate!). Your New Role Key Responsibilities: Supporting month-end and budgeting Business partnering with commercial teams, supporting with reporting needs Providing weekly sales reporting, alongside comprehensive variance analysis Financial modelling and maintaining/developing dashboards Support decision-making with financial modelling and scenario analysis Business partner with internal key stakeholders and department heads Identify margin improvement opportunities and cost efficiencies Present insights to senior leadership and influence strategic decisions Ad hoc projects and analysis as required What You'll Need to Succeed ACA, ACCA, or CIMA qualified M ust have product environment experience within the Retail / Wholesale / FMCG / Manufacturing sectors Strong commercial acumen and stakeholder engagement skills Strong Excel skills Ability to work in a fast-paced, data-rich environment What You'll Get in Return Competitive salary of £65,000 - £70,000 + benefits Exposure to senior leadership and strategic projects Career development in a high-growth, purpose-driven business Interested? Apply now or contact Tahlia Duff at Hays UK to discuss this opportunity further.
Jun 15, 2026
Full time
SENIOR FINANCE ANALYST - BEAUTY RETAIL - £65-70K Your New Company I'm supporting a luxury beauty business who are looking to appoint a Senior Finance Analyst to play a key role in driving commercial insight and supporting strategic decision-making across the business. This is a high-impact role, working closely with senior stakeholders across Finance, Commercial, and Operations within a dynamic, brand-led environment. They are looking for a qualified finance professional (ACCA/CIMA/ACA) with proven experience within the Retail/Wholesale/Luxury sectors within financial analyst positions, ideally on short notice (however they will wait 3 months for the right candidate!). Your New Role Key Responsibilities: Supporting month-end and budgeting Business partnering with commercial teams, supporting with reporting needs Providing weekly sales reporting, alongside comprehensive variance analysis Financial modelling and maintaining/developing dashboards Support decision-making with financial modelling and scenario analysis Business partner with internal key stakeholders and department heads Identify margin improvement opportunities and cost efficiencies Present insights to senior leadership and influence strategic decisions Ad hoc projects and analysis as required What You'll Need to Succeed ACA, ACCA, or CIMA qualified M ust have product environment experience within the Retail / Wholesale / FMCG / Manufacturing sectors Strong commercial acumen and stakeholder engagement skills Strong Excel skills Ability to work in a fast-paced, data-rich environment What You'll Get in Return Competitive salary of £65,000 - £70,000 + benefits Exposure to senior leadership and strategic projects Career development in a high-growth, purpose-driven business Interested? Apply now or contact Tahlia Duff at Hays UK to discuss this opportunity further.
Epicor Kinetic Specialist Harvey Nash Manchester Area, United Kingdom (Hybrid) Epicor Kinetic Specialists (ERP/Business Change/BA) Manchester (hybrid) | Competitive salary + Strong bonus We're working with a rapidly growing UK manufacturing business that's investing heavily in its ERP landscape and building out a dedicated Epicor capability. Following significant growth, Epicor Kinetic (SaaS) is now the long-term strategic platform - and they're hiring multiple Epicor-focused professionals across ERP, business change, and analysis to support that journey. This isn't one fixed role - it's a chance to join a business where Epicor is central, and where strong people can genuinely shape how it's used. The opportunity You'll be joining at a key point in the company's growth, with strong backing from leadership and a real appetite for improving systems, processes, and ways of working. They're open to a range of profiles, including: ERP Managers Epicor Functional Consultants Business Analysts (Epicor-focused) Business Change/Transformation specialists Techno-functional Epicor profiles The common thread: solid Epicor Kinetic experience and the ability to drive real business value. What you'll be doing Working across the Epicor Kinetic platform to improve business processes Supporting optimisation, enhancements, and ongoing ERP evolution Gathering requirements and translating them into system improvements Driving business change and stakeholder adoption Supporting integrations, migrations, and new initiatives Partnering with teams across finance, operations, and commercial What they're looking for Strong experience with Epicor Kinetic (essential) Background in ERP delivery, analysis, or transformation Experience as a Business Analyst, ERP specialist, or change professional Confident working with stakeholders and driving adoption Comfortable in a fast-paced, evolving environment A proactive, "get stuck in" mindset Why join High-growth business with strong recent momentum Epicor is a strategic, business-critical platform Backed by leadership who want to move quickly Opportunity to shape ERP usage, not just maintain it Varied work across change, optimisation, and delivery Working setup Hybrid working (typically 3-4 days onsite, with flexibility) Close access to senior stakeholders and decision-makers
Jun 15, 2026
Full time
Epicor Kinetic Specialist Harvey Nash Manchester Area, United Kingdom (Hybrid) Epicor Kinetic Specialists (ERP/Business Change/BA) Manchester (hybrid) | Competitive salary + Strong bonus We're working with a rapidly growing UK manufacturing business that's investing heavily in its ERP landscape and building out a dedicated Epicor capability. Following significant growth, Epicor Kinetic (SaaS) is now the long-term strategic platform - and they're hiring multiple Epicor-focused professionals across ERP, business change, and analysis to support that journey. This isn't one fixed role - it's a chance to join a business where Epicor is central, and where strong people can genuinely shape how it's used. The opportunity You'll be joining at a key point in the company's growth, with strong backing from leadership and a real appetite for improving systems, processes, and ways of working. They're open to a range of profiles, including: ERP Managers Epicor Functional Consultants Business Analysts (Epicor-focused) Business Change/Transformation specialists Techno-functional Epicor profiles The common thread: solid Epicor Kinetic experience and the ability to drive real business value. What you'll be doing Working across the Epicor Kinetic platform to improve business processes Supporting optimisation, enhancements, and ongoing ERP evolution Gathering requirements and translating them into system improvements Driving business change and stakeholder adoption Supporting integrations, migrations, and new initiatives Partnering with teams across finance, operations, and commercial What they're looking for Strong experience with Epicor Kinetic (essential) Background in ERP delivery, analysis, or transformation Experience as a Business Analyst, ERP specialist, or change professional Confident working with stakeholders and driving adoption Comfortable in a fast-paced, evolving environment A proactive, "get stuck in" mindset Why join High-growth business with strong recent momentum Epicor is a strategic, business-critical platform Backed by leadership who want to move quickly Opportunity to shape ERP usage, not just maintain it Varied work across change, optimisation, and delivery Working setup Hybrid working (typically 3-4 days onsite, with flexibility) Close access to senior stakeholders and decision-makers
Investment Product Strategy Analyst Location: London Role Type: Permanent Work Setup: Hybrid - 3 days onsite Tues-Thurs Who We Are Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You'll Do: Support the development, approval, and launch of investment products (ETFs, mutual funds, multi-asset strategies) with seamless cross-functional execution across investment, operations, and go-to-market teams. Key Focus Areas: Product development, investment analysis, operational implementation, stakeholder coordination Launches of ETFs/mutual funds (UK/Ireland/Luxembourg domiciles), product restructuring/enhancements, cross-border fund initiatives Regulatory-driven changes (FCA/UCITS frameworks) and go-to-market strategy for new solutions Product Development Drive product initiatives from concept to launch, ensuring smooth execution across teams Deliver actionable insights and recommendations through high-quality materials for stakeholders Manage project plans, timelines, and risks to ensure successful outcomes Go-to-Market Strategy Collaborate with Product Specialists, Marketing, and Sales on product positioning and got-to-market-strategy Support client-facing materials, training, and internal communications for launches Build strong relationships across global teams Continuous Improvement Enhance processes and contribute to product innovation Develop expertise in asset management through hands-on experience Participate in special projects to broaden skills and impact What You Bring: 5+ years' experience in asset management, investments, banking, consulting, or financial services Solid knowledge of investment products (ETFs, mutual funds, Fixed Income, equity, multi-asset) Experience in product, operations, Middle Office, or fund servicing environments Strong analytical skills (Excel, data interpretation, P&L understanding) Proven ability to support or lead projects with strong organisational and planning capabilities Skilled at translating analysis into clear recommendations Excellent stakeholder management and communication skills across teams and seniority levels Familiarity with fund structures (UK/Ireland/Luxembourg advantageous) CFA qualification (completed/in progress) preferred but not essential What's Next: If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Jun 15, 2026
Full time
Investment Product Strategy Analyst Location: London Role Type: Permanent Work Setup: Hybrid - 3 days onsite Tues-Thurs Who We Are Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You'll Do: Support the development, approval, and launch of investment products (ETFs, mutual funds, multi-asset strategies) with seamless cross-functional execution across investment, operations, and go-to-market teams. Key Focus Areas: Product development, investment analysis, operational implementation, stakeholder coordination Launches of ETFs/mutual funds (UK/Ireland/Luxembourg domiciles), product restructuring/enhancements, cross-border fund initiatives Regulatory-driven changes (FCA/UCITS frameworks) and go-to-market strategy for new solutions Product Development Drive product initiatives from concept to launch, ensuring smooth execution across teams Deliver actionable insights and recommendations through high-quality materials for stakeholders Manage project plans, timelines, and risks to ensure successful outcomes Go-to-Market Strategy Collaborate with Product Specialists, Marketing, and Sales on product positioning and got-to-market-strategy Support client-facing materials, training, and internal communications for launches Build strong relationships across global teams Continuous Improvement Enhance processes and contribute to product innovation Develop expertise in asset management through hands-on experience Participate in special projects to broaden skills and impact What You Bring: 5+ years' experience in asset management, investments, banking, consulting, or financial services Solid knowledge of investment products (ETFs, mutual funds, Fixed Income, equity, multi-asset) Experience in product, operations, Middle Office, or fund servicing environments Strong analytical skills (Excel, data interpretation, P&L understanding) Proven ability to support or lead projects with strong organisational and planning capabilities Skilled at translating analysis into clear recommendations Excellent stakeholder management and communication skills across teams and seniority levels Familiarity with fund structures (UK/Ireland/Luxembourg advantageous) CFA qualification (completed/in progress) preferred but not essential What's Next: If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Location Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence - We always aim to deliver great results Empowering through respect - We insist on fair treatment for all, always Acting with integrity - We consistently do the right thing Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. Job description Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end to end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self service experiences. Working in a fast paced, high stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department. As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules: Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) ServiceNow Mobile App ServiceNow AI (Gen AI & Agentic AI) ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Business Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers. Produce key artefacts including: Business Requirements Documents (BRDs) with functional and non-functional requirements End-to-end process maps and data flow diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirements traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement Create as-is and to-be process maps for workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability from business needs through to delivered features and test scenarios. Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements. Change Implementation Planning & Management Contribute to the planning and execution of ServiceNow rollouts and upgrades. Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure). Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption. Stakeholder Relationship Management Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers. Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress. Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions. Organisational Change Management Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility and inclusion in service design. Testing Define and document test scenarios, test cases, and UAT scripts linked directly to requirements. Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality. Support defect triage and ensure that delivered solutions meet business and compliance needs. Person specification Essential criteria: ServiceNow Expertise: Experience as a Business Analyst or Functional Consultant leading multi module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM). Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment. Analytical & Communication Skills: Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels. Strong facilitation skills leading collaborative design sessions, de risking through early prototyping, and guiding user acceptance testing. Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases). UK Government Background (Preferred): Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements. Technical Aptitude: Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps). Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams. Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.
Jun 15, 2026
Full time
Location Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence - We always aim to deliver great results Empowering through respect - We insist on fair treatment for all, always Acting with integrity - We consistently do the right thing Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. Job description Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end to end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self service experiences. Working in a fast paced, high stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department. As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules: Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) ServiceNow Mobile App ServiceNow AI (Gen AI & Agentic AI) ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Business Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers. Produce key artefacts including: Business Requirements Documents (BRDs) with functional and non-functional requirements End-to-end process maps and data flow diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirements traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement Create as-is and to-be process maps for workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability from business needs through to delivered features and test scenarios. Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements. Change Implementation Planning & Management Contribute to the planning and execution of ServiceNow rollouts and upgrades. Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure). Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption. Stakeholder Relationship Management Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers. Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress. Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions. Organisational Change Management Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility and inclusion in service design. Testing Define and document test scenarios, test cases, and UAT scripts linked directly to requirements. Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality. Support defect triage and ensure that delivered solutions meet business and compliance needs. Person specification Essential criteria: ServiceNow Expertise: Experience as a Business Analyst or Functional Consultant leading multi module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM). Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment. Analytical & Communication Skills: Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels. Strong facilitation skills leading collaborative design sessions, de risking through early prototyping, and guiding user acceptance testing. Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases). UK Government Background (Preferred): Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements. Technical Aptitude: Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps). Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams. Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.
Location Successful candidates may be based in any of our office locations - Cardiff , Glasgow or London . We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Ofgem is working at the forefront of the transition to a greener, fairer energy system, supporting the development of new regulatory frameworks that protect consumers and enable innovation across rapidly evolving markets. We're looking for a Senior Technical Business Analyst to join our Heat Networks team and play a key role in designing and delivering the digital services that will underpin future regulation. We're offering a two-year fixed-term opportunity to work on a high-profile and business-critical programme that will shape how heat networks are regulated for the first time. This role sits at the heart of a major transformation, supporting the design and delivery of new digital capabilities that enable Ofgem to monitor, regulate and interact with the market effectively. This is an exciting role for someone who enjoys tackling complex problems, working across technical and non-technical teams, and translating business needs into effective digital solutions. You'll play a central role in analysing requirements, modelling business processes and helping deliver a user-centred regulatory service that meets Government Digital Service standards. Working within a specialist and fast-paced area of Ofgem, you'll support the development of a new digital platform that will enable activities such as authorisation, licensing, market monitoring and payments. You'll contribute to shaping how services are designed, built and improved, ensuring they are efficient, scalable and aligned with user needs. The role offers significant scope to influence the end-to-end delivery of digital services, from discovery through to live operations. You'll lead on business analysis activities including requirements gathering, stakeholder engagement, process modelling and continuous improvement, while also supporting ongoing service optimisation using live operational data and user feedback. We have a critical purpose to deliver a robust and effective regulatory framework for heat networks, ensuring the market works fairly for consumers while supporting the transition to a low-carbon future. Join us in helping build the systems, services and capabilities that will enable Ofgem to regulate this evolving sector with confidence and impact. Read on and find out more. Job description Key Responsibilities Strategic analysis, internal and external environment analysis, root cause analysis Business process modelling, analysing business needs, modelling system data Evaluating options, defining requirements, gap analysis and improving business processes Stakeholder analysis and management Requirements elicitation, workshopping, interviewing, prototyping Business case creation Delivery of user-centric business solutions with agile working Monitoring live service performance, analysing operational metrics, and managing the triage of defects to support ongoing service health. Leading Continuous Improvement (CI) activities by analysing user feedback to refine and optimise existing digital services. Key Outputs and Deliverables Well defined functional, non-functional, general and technical requirements User journeys and user stories with acceptance criteria "As-Is", "To-Be" business process models, GAP analysis Business cases to support technology related spending proposals Stakeholder management strategies. Prioritised CI backlogs and live service optimisation proposals. Person specification Essential Criteria Experience in business analysis within the software development lifecycle. You will have extensive experience in taking products through discovery, alpha and beta phases to live operations, focusing on user centric design, iterative development and continuous improvement to deliver high quality digital services (Lead Criteria) . User focus. You have experience in both user needs and desires of the user. You will have experience collaborating with user researchers and champion user research to focus on all users. Business Modelling. You have experience in modelling more advanced and complex situations across more than one business function or programme. Business improvement process. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these. Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively. Experience working within an Agile environment in which you can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You are adept at balancing the delivery of new features within the management of live service defect resolution. Desirable Criteria Experience of working with Salesforce. Experience of Government Digital Service standards and assessments
Jun 15, 2026
Full time
Location Successful candidates may be based in any of our office locations - Cardiff , Glasgow or London . We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Ofgem is working at the forefront of the transition to a greener, fairer energy system, supporting the development of new regulatory frameworks that protect consumers and enable innovation across rapidly evolving markets. We're looking for a Senior Technical Business Analyst to join our Heat Networks team and play a key role in designing and delivering the digital services that will underpin future regulation. We're offering a two-year fixed-term opportunity to work on a high-profile and business-critical programme that will shape how heat networks are regulated for the first time. This role sits at the heart of a major transformation, supporting the design and delivery of new digital capabilities that enable Ofgem to monitor, regulate and interact with the market effectively. This is an exciting role for someone who enjoys tackling complex problems, working across technical and non-technical teams, and translating business needs into effective digital solutions. You'll play a central role in analysing requirements, modelling business processes and helping deliver a user-centred regulatory service that meets Government Digital Service standards. Working within a specialist and fast-paced area of Ofgem, you'll support the development of a new digital platform that will enable activities such as authorisation, licensing, market monitoring and payments. You'll contribute to shaping how services are designed, built and improved, ensuring they are efficient, scalable and aligned with user needs. The role offers significant scope to influence the end-to-end delivery of digital services, from discovery through to live operations. You'll lead on business analysis activities including requirements gathering, stakeholder engagement, process modelling and continuous improvement, while also supporting ongoing service optimisation using live operational data and user feedback. We have a critical purpose to deliver a robust and effective regulatory framework for heat networks, ensuring the market works fairly for consumers while supporting the transition to a low-carbon future. Join us in helping build the systems, services and capabilities that will enable Ofgem to regulate this evolving sector with confidence and impact. Read on and find out more. Job description Key Responsibilities Strategic analysis, internal and external environment analysis, root cause analysis Business process modelling, analysing business needs, modelling system data Evaluating options, defining requirements, gap analysis and improving business processes Stakeholder analysis and management Requirements elicitation, workshopping, interviewing, prototyping Business case creation Delivery of user-centric business solutions with agile working Monitoring live service performance, analysing operational metrics, and managing the triage of defects to support ongoing service health. Leading Continuous Improvement (CI) activities by analysing user feedback to refine and optimise existing digital services. Key Outputs and Deliverables Well defined functional, non-functional, general and technical requirements User journeys and user stories with acceptance criteria "As-Is", "To-Be" business process models, GAP analysis Business cases to support technology related spending proposals Stakeholder management strategies. Prioritised CI backlogs and live service optimisation proposals. Person specification Essential Criteria Experience in business analysis within the software development lifecycle. You will have extensive experience in taking products through discovery, alpha and beta phases to live operations, focusing on user centric design, iterative development and continuous improvement to deliver high quality digital services (Lead Criteria) . User focus. You have experience in both user needs and desires of the user. You will have experience collaborating with user researchers and champion user research to focus on all users. Business Modelling. You have experience in modelling more advanced and complex situations across more than one business function or programme. Business improvement process. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these. Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively. Experience working within an Agile environment in which you can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You are adept at balancing the delivery of new features within the management of live service defect resolution. Desirable Criteria Experience of working with Salesforce. Experience of Government Digital Service standards and assessments
Location This post can be based in London (1 Horse Guards Road), Norwich (Rosebery Court) or Darlington (Feethams House). About the job Job summary If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth. Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more. We are part of the Darlington Economic Campus , a cross-government hub bringing people together to tackle key national issues while working closer to the communities we serve. Job description Treasury Business Solutions (TBS) is the part of the Corporate Centre Group responsible for the delivery and effective management of Treasury's IT and communications systems and services, Property management, information management and knowledge Information Services, security and business continuity services and change projects to continually improve our work tools and environment. We have over 60 staff across all three locations and provide services to over 3500 people across the UK in Treasury and our Arm's Length Bodies. We're recruiting for two roles: Role 1 - Lead Business Analyst in Technology Change Lead and mature the Technology Change Business Analysis service - Own the development and continuous improvement of BA capability across technology change, setting standards, tools and ways of working that position business analysis as a strategic enabler of policy and operational delivery. Provide expert business analysis leadership and assurance - Lead the provision of high quality business analysis across the technology change portfolio, ensuring proportionate, evidence based analysis (including requirements, modelling, options appraisal, business cases, benefits and impacts) to support sound decision making and value for money. Enable effective delivery of policy through technology change - Work closely with multidisciplinary delivery teams to ensure technology change initiatives are driven by clear user needs and outcomes, supporting successful and timely delivery of ministerial and policy priorities. Enable effective delivery of IT services through technology change - Collaborate with Service Delivery and Commercial teams to support effective procurement, design and delivery of IT services to end users. Shape and prioritise strategic business change demand - Ensure significant requests for business or operational change are clearly articulated, assessed and prioritised, advising senior stakeholders on feasibility, risk, dependencies and alignment with HMT and TBS strategic objectives. Own BA deliver outcomes and benefits realisation - Plan, assign and oversee BA activity across the Tech Change portfolio, tracking progress, quality and benefits realisation to ensure solutions meet agreed user, business and policy outcomes. Manage and lead other Business Analysts in team - Line manage and develop a Fast Stream Business Analyst from September, providing coaching, feedback and stretch opportunities, while building strong, trusted relationships with senior stakeholders across policy, corporate and digital functions. Manage any external BAs working in the team. Role 2 - Appian Business Analyst Lead business analysis for the Appian platform and automation portfolio - Provide strategic and hands on business analysis leadership for the Appian platform, ensuring business process automation initiatives are driven by clear user needs, robust analysis and deliver measurable improvements to HMT operations. Provide expert business analysis leadership and assurance - Provide high quality business analysis across the Appian portfolio, ensuring proportionate, evidence based analysis (including requirements, modelling, options appraisal, business cases, benefits and impacts) to support sound decision making and value for money. Shape and assure end to end process automation delivery - Lead the elicitation, analysis and prioritisation of complex business processes for automation, defining future state processes, requirements and success measures, and assuring quality across design, build, test and implementation. Work as part of HMT's Appian Team - Work collaboratively with others in our internal Appian team (1 x product and 1x delivery manager) to drive delivery, building capability, develop supplier partnerships and create a high performing team focused on continuous improvement and delivery outcomes. Work in close partnership with external development suppliers - Act as the senior team interface with external Appian development partners, ensuring a shared understanding of business needs, effective backlog management, clear acceptance criteria, and strong alignment between HMT objectives and supplier delivery. Ensure alignment with HMT strategy, standards and governance - Ensure Appian solutions and business analysis practices align with HMT strategy, DDAT standards, service design principles and assurance requirements, supporting value for money and sustainable, reusable automation patterns. If you would like to speak to the hiring manager informally prior to the closing date, please contact Nick Matthews - Person specification Application Stage Required Qualifications BCS International Diploma in Business Analysis OR you are more than 50% towards completing the diploma (i.e. you possess 2 or more valid certificates). In your application form, you'll be asked to confirm that you hold this qualification. You will need to provide evidence of this qualification if you are invited to interview.
Jun 15, 2026
Full time
Location This post can be based in London (1 Horse Guards Road), Norwich (Rosebery Court) or Darlington (Feethams House). About the job Job summary If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth. Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more. We are part of the Darlington Economic Campus , a cross-government hub bringing people together to tackle key national issues while working closer to the communities we serve. Job description Treasury Business Solutions (TBS) is the part of the Corporate Centre Group responsible for the delivery and effective management of Treasury's IT and communications systems and services, Property management, information management and knowledge Information Services, security and business continuity services and change projects to continually improve our work tools and environment. We have over 60 staff across all three locations and provide services to over 3500 people across the UK in Treasury and our Arm's Length Bodies. We're recruiting for two roles: Role 1 - Lead Business Analyst in Technology Change Lead and mature the Technology Change Business Analysis service - Own the development and continuous improvement of BA capability across technology change, setting standards, tools and ways of working that position business analysis as a strategic enabler of policy and operational delivery. Provide expert business analysis leadership and assurance - Lead the provision of high quality business analysis across the technology change portfolio, ensuring proportionate, evidence based analysis (including requirements, modelling, options appraisal, business cases, benefits and impacts) to support sound decision making and value for money. Enable effective delivery of policy through technology change - Work closely with multidisciplinary delivery teams to ensure technology change initiatives are driven by clear user needs and outcomes, supporting successful and timely delivery of ministerial and policy priorities. Enable effective delivery of IT services through technology change - Collaborate with Service Delivery and Commercial teams to support effective procurement, design and delivery of IT services to end users. Shape and prioritise strategic business change demand - Ensure significant requests for business or operational change are clearly articulated, assessed and prioritised, advising senior stakeholders on feasibility, risk, dependencies and alignment with HMT and TBS strategic objectives. Own BA deliver outcomes and benefits realisation - Plan, assign and oversee BA activity across the Tech Change portfolio, tracking progress, quality and benefits realisation to ensure solutions meet agreed user, business and policy outcomes. Manage and lead other Business Analysts in team - Line manage and develop a Fast Stream Business Analyst from September, providing coaching, feedback and stretch opportunities, while building strong, trusted relationships with senior stakeholders across policy, corporate and digital functions. Manage any external BAs working in the team. Role 2 - Appian Business Analyst Lead business analysis for the Appian platform and automation portfolio - Provide strategic and hands on business analysis leadership for the Appian platform, ensuring business process automation initiatives are driven by clear user needs, robust analysis and deliver measurable improvements to HMT operations. Provide expert business analysis leadership and assurance - Provide high quality business analysis across the Appian portfolio, ensuring proportionate, evidence based analysis (including requirements, modelling, options appraisal, business cases, benefits and impacts) to support sound decision making and value for money. Shape and assure end to end process automation delivery - Lead the elicitation, analysis and prioritisation of complex business processes for automation, defining future state processes, requirements and success measures, and assuring quality across design, build, test and implementation. Work as part of HMT's Appian Team - Work collaboratively with others in our internal Appian team (1 x product and 1x delivery manager) to drive delivery, building capability, develop supplier partnerships and create a high performing team focused on continuous improvement and delivery outcomes. Work in close partnership with external development suppliers - Act as the senior team interface with external Appian development partners, ensuring a shared understanding of business needs, effective backlog management, clear acceptance criteria, and strong alignment between HMT objectives and supplier delivery. Ensure alignment with HMT strategy, standards and governance - Ensure Appian solutions and business analysis practices align with HMT strategy, DDAT standards, service design principles and assurance requirements, supporting value for money and sustainable, reusable automation patterns. If you would like to speak to the hiring manager informally prior to the closing date, please contact Nick Matthews - Person specification Application Stage Required Qualifications BCS International Diploma in Business Analysis OR you are more than 50% towards completing the diploma (i.e. you possess 2 or more valid certificates). In your application form, you'll be asked to confirm that you hold this qualification. You will need to provide evidence of this qualification if you are invited to interview.
Senior Network and Security Analyst - L2/L3 Network Infrastructure - Cyber Security - SIEM tools My client who are leaders in their field are looking for a Senior Cyber Security and Network Analyst to provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Responsibilities: Support the delivery and maintenance of the organisation's cyber security and network infrastructure, ensuring systems remain secure, resilient, and aligned to business needs Manage day-to-day security operations, including monitoring SIEM platforms, Firewalls, endpoint protection, and threat detection tools Investigate security incidents and vulnerabilities, recommending and implementing corrective actions where required Maintain and support network technologies including LAN/WAN, Wi-Fi, Internet connectivity, and Layer 2/3 infrastructure Contribute to cyber security and infrastructure projects, including the implementation of new security controls and technologies Perform patching, upgrades, and ongoing maintenance across security and network environments to minimise risk and downtime Develop and maintain security policies, operational procedures, technical documentation, and compliance standards Support disaster recovery and business continuity planning, testing, and readiness activities Key Experience & Skills: Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security
Jun 15, 2026
Full time
Senior Network and Security Analyst - L2/L3 Network Infrastructure - Cyber Security - SIEM tools My client who are leaders in their field are looking for a Senior Cyber Security and Network Analyst to provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Responsibilities: Support the delivery and maintenance of the organisation's cyber security and network infrastructure, ensuring systems remain secure, resilient, and aligned to business needs Manage day-to-day security operations, including monitoring SIEM platforms, Firewalls, endpoint protection, and threat detection tools Investigate security incidents and vulnerabilities, recommending and implementing corrective actions where required Maintain and support network technologies including LAN/WAN, Wi-Fi, Internet connectivity, and Layer 2/3 infrastructure Contribute to cyber security and infrastructure projects, including the implementation of new security controls and technologies Perform patching, upgrades, and ongoing maintenance across security and network environments to minimise risk and downtime Develop and maintain security policies, operational procedures, technical documentation, and compliance standards Support disaster recovery and business continuity planning, testing, and readiness activities Key Experience & Skills: Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security
Finance Analyst - FP&A, Global Reporting & Finance SystemsDrive Finance Transformation Through Data, Digital Tools and AI We are looking for a proactive and digitally minded Finance Analyst to join our Global FP&A and Finance Systems team. This is an exciting opportunity for an ambitious finance professional who enjoys combining financial analysis, business partnering, systems expertise and emerging technologies to improve reporting, drive efficiency and deliver greater business insight. As Finance Analyst, you will play a key role in the delivery of global reporting processes, capital expenditure governance and finance systems support. You will work across international teams to provide high-quality financial reporting, support our IBM Planning Analytics (TM1) environment and champion the use of digital tools and AI-enabled solutions to streamline processes and enhance decision-making. This role is ideal for someone who enjoys challenging the status quo, identifying opportunities for automation and using technology to improve the way finance operates. Own the administration and continuous improvement of the Capital Approval System (CAS). Manage the consolidation and delivery of global capital expenditure reporting across month-end, budget, forecast and long-range planning cycles. Develop and maintain governance frameworks, toolkits and guidance materials to support regional finance teams. Partner with stakeholders across the business to ensure efficient project approval processes and high-quality financial reporting. Deliver insightful analysis on capital projects, fixed assets and depreciation for senior leadership teams. Identify and implement opportunities to automate reporting, improve workflows and leverage AI-driven solutions to enhance insight and efficiency. Support Global FP&A Reporting Prepare and support the delivery of key management reporting, budgeting, forecasting and strategic planning processes. Analyse actual and forecast performance, helping to generate meaningful business insights and recommendations. Review submissions from regional teams to ensure accuracy, consistency and data integrity. Develop reporting packs, presentations and analysis for senior finance leadership. Support the evolution of reporting tools, templates and datasets to improve efficiency and user experience. Drive adoption of global finance tools by creating training materials and supporting users across international teams. Champion the use of digital technologies, automation and AI to improve reporting quality and reduce manual effort. Finance Systems & TM1 Support Support the ongoing maintenance and enhancement of IBM Planning Analytics (TM1). Manage TM1 security controls and user access processes. Provide first-line support to the global finance community, resolving system queries and delivering user training. Assist with finance systems projects, upgrades and continuous improvement initiatives. Collaborate with the Global Finance Systems team to identify opportunities to optimise reporting processes through technology, automation and AI-enabled capabilities. Essential Skills & Experience Experience within Financial Planning & Analysis, Management Accounting or Financial Reporting. Strong analytical skills with the ability to interpret complex financial data and communicate key insights. Advanced Excel and strong data manipulation skills. Experience working with financial reporting systems and planning tools. Excellent stakeholder management and communication skills. Ability to manage multiple priorities and deliver high-quality outputs to tight deadlines. Continuous improvement mindset with a passion for improving processes and ways of working. Desirable Experience with IBM Planning Analytics (TM1). Experience supporting global or multi-regional reporting processes. Knowledge of capital expenditure reporting and fixed asset governance. Experience with reporting automation, data visualisation tools or business intelligence platforms. Practical experience using AI tools, automation technologies or digital solutions within a finance environment. This role offers the opportunity to be at the forefront of finance transformation within a global organisation. You'll work closely with senior finance leaders, gain exposure to international operations and play a key role in shaping how finance leverages technology, automation and AI to deliver greater value to the business. We're looking for someone who is curious, innovative and excited by the possibilities that digital finance presents. If you're passionate about using data, systems and AI to create smarter ways of working, we'd love to hear from you. Salary: £35000 - £52000
Jun 15, 2026
Full time
Finance Analyst - FP&A, Global Reporting & Finance SystemsDrive Finance Transformation Through Data, Digital Tools and AI We are looking for a proactive and digitally minded Finance Analyst to join our Global FP&A and Finance Systems team. This is an exciting opportunity for an ambitious finance professional who enjoys combining financial analysis, business partnering, systems expertise and emerging technologies to improve reporting, drive efficiency and deliver greater business insight. As Finance Analyst, you will play a key role in the delivery of global reporting processes, capital expenditure governance and finance systems support. You will work across international teams to provide high-quality financial reporting, support our IBM Planning Analytics (TM1) environment and champion the use of digital tools and AI-enabled solutions to streamline processes and enhance decision-making. This role is ideal for someone who enjoys challenging the status quo, identifying opportunities for automation and using technology to improve the way finance operates. Own the administration and continuous improvement of the Capital Approval System (CAS). Manage the consolidation and delivery of global capital expenditure reporting across month-end, budget, forecast and long-range planning cycles. Develop and maintain governance frameworks, toolkits and guidance materials to support regional finance teams. Partner with stakeholders across the business to ensure efficient project approval processes and high-quality financial reporting. Deliver insightful analysis on capital projects, fixed assets and depreciation for senior leadership teams. Identify and implement opportunities to automate reporting, improve workflows and leverage AI-driven solutions to enhance insight and efficiency. Support Global FP&A Reporting Prepare and support the delivery of key management reporting, budgeting, forecasting and strategic planning processes. Analyse actual and forecast performance, helping to generate meaningful business insights and recommendations. Review submissions from regional teams to ensure accuracy, consistency and data integrity. Develop reporting packs, presentations and analysis for senior finance leadership. Support the evolution of reporting tools, templates and datasets to improve efficiency and user experience. Drive adoption of global finance tools by creating training materials and supporting users across international teams. Champion the use of digital technologies, automation and AI to improve reporting quality and reduce manual effort. Finance Systems & TM1 Support Support the ongoing maintenance and enhancement of IBM Planning Analytics (TM1). Manage TM1 security controls and user access processes. Provide first-line support to the global finance community, resolving system queries and delivering user training. Assist with finance systems projects, upgrades and continuous improvement initiatives. Collaborate with the Global Finance Systems team to identify opportunities to optimise reporting processes through technology, automation and AI-enabled capabilities. Essential Skills & Experience Experience within Financial Planning & Analysis, Management Accounting or Financial Reporting. Strong analytical skills with the ability to interpret complex financial data and communicate key insights. Advanced Excel and strong data manipulation skills. Experience working with financial reporting systems and planning tools. Excellent stakeholder management and communication skills. Ability to manage multiple priorities and deliver high-quality outputs to tight deadlines. Continuous improvement mindset with a passion for improving processes and ways of working. Desirable Experience with IBM Planning Analytics (TM1). Experience supporting global or multi-regional reporting processes. Knowledge of capital expenditure reporting and fixed asset governance. Experience with reporting automation, data visualisation tools or business intelligence platforms. Practical experience using AI tools, automation technologies or digital solutions within a finance environment. This role offers the opportunity to be at the forefront of finance transformation within a global organisation. You'll work closely with senior finance leaders, gain exposure to international operations and play a key role in shaping how finance leverages technology, automation and AI to deliver greater value to the business. We're looking for someone who is curious, innovative and excited by the possibilities that digital finance presents. If you're passionate about using data, systems and AI to create smarter ways of working, we'd love to hear from you. Salary: £35000 - £52000
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jun 15, 2026
Full time
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
