Interview Date: Wednesday 17th June 2026 Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Domestic Abuse Crisis Intervention Worker at Solace Women's Aid. You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference. Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory. About the Service Our Peripatetic Team provide front-line support to Solace s Advice, Community and Accommodation-based Services across London. Crisis Intervention Workers enable our services to deliver a consistent high standard of service. The team was created in order to have trained, skilled staff ready to cover gaps in service and facilitate the continued smooth running of services, proactively supporting women and children who have experienced domestic abuse. They are required to go into different teams and quickly establish themselves and provide support in times where staff teams may be struggling. About the Role In all services, peri workers provide nonjudgmental, confidential, and psychologically-informed support to survivors of domestic and sexual abuse. Typical tasks include risk assessment, safety planning, and working with survivors to develop individual support plans. Other roles require house management, outreach and health and safety tasks. Peri workers have the opportunity to work in a variety of roles across Solace s services. Working across departments offers peri workers the ability to continually develop their knowledge, casework skills, advocacy skills, multi-agency working, and ability to manage and thrive in a changing environment. The role will involve commuting to sites across London, and although hybrid working may be available in some projects it is not possible for all. Travel is taken into consideration when confirming placements, however you should be prepared for longer commutes. This role in certain placements will require you to work a rota including weekend hours between 8am 8pm. About You The Peripatetic Team is dynamic entering services at short notice to provide a continued level of support. Our colleagues bring a wide range of transferrable skills and different experiences to the team that informs our practice and work with survivors. The Peripatetic Team is looking for passionate advocates who understand the importance of working in a psychologically-informed way with both survivors and colleagues, who are willing to continuously learn and develop their skills, and who understand the impacts violence against women and girls can have on women with intersecting identities. While prior experience of working with survivors of abuse is desirable, it is not a requirement and if you have transferrable skills and a passion for supporting women and children then we would love to hear from you. You will be a great fit in the Peri Team if you embrace change, have a growth mindset, and are comfortable working independently. Although peri workers are dispersed across different services, the team offers regular opportunities to connect with fellow peri colleagues. What we can offer you We provide a comprehensive benefits package to all our employees, including: Flexible working Focus on learning and development (internal career progression and training) Generous holiday entitlement Employer pension contribution Family-friendly leave and enhanced maternity pay Access to Inclusion Networks Daily clinical debriefing Employee Assistance Programme providing free 24/7 support and advice Employee Benefits Platform offering staff discounts, benefits and savings Flow & Restore yoga classes Meditation sessions Cycle to Work Scheme How to apply When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document: Values, Behaviours & Competencies Knowledge, Experience and Skills Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect. We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act. As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks. No agencies.
May 20, 2026
Full time
Interview Date: Wednesday 17th June 2026 Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Domestic Abuse Crisis Intervention Worker at Solace Women's Aid. You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference. Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory. About the Service Our Peripatetic Team provide front-line support to Solace s Advice, Community and Accommodation-based Services across London. Crisis Intervention Workers enable our services to deliver a consistent high standard of service. The team was created in order to have trained, skilled staff ready to cover gaps in service and facilitate the continued smooth running of services, proactively supporting women and children who have experienced domestic abuse. They are required to go into different teams and quickly establish themselves and provide support in times where staff teams may be struggling. About the Role In all services, peri workers provide nonjudgmental, confidential, and psychologically-informed support to survivors of domestic and sexual abuse. Typical tasks include risk assessment, safety planning, and working with survivors to develop individual support plans. Other roles require house management, outreach and health and safety tasks. Peri workers have the opportunity to work in a variety of roles across Solace s services. Working across departments offers peri workers the ability to continually develop their knowledge, casework skills, advocacy skills, multi-agency working, and ability to manage and thrive in a changing environment. The role will involve commuting to sites across London, and although hybrid working may be available in some projects it is not possible for all. Travel is taken into consideration when confirming placements, however you should be prepared for longer commutes. This role in certain placements will require you to work a rota including weekend hours between 8am 8pm. About You The Peripatetic Team is dynamic entering services at short notice to provide a continued level of support. Our colleagues bring a wide range of transferrable skills and different experiences to the team that informs our practice and work with survivors. The Peripatetic Team is looking for passionate advocates who understand the importance of working in a psychologically-informed way with both survivors and colleagues, who are willing to continuously learn and develop their skills, and who understand the impacts violence against women and girls can have on women with intersecting identities. While prior experience of working with survivors of abuse is desirable, it is not a requirement and if you have transferrable skills and a passion for supporting women and children then we would love to hear from you. You will be a great fit in the Peri Team if you embrace change, have a growth mindset, and are comfortable working independently. Although peri workers are dispersed across different services, the team offers regular opportunities to connect with fellow peri colleagues. What we can offer you We provide a comprehensive benefits package to all our employees, including: Flexible working Focus on learning and development (internal career progression and training) Generous holiday entitlement Employer pension contribution Family-friendly leave and enhanced maternity pay Access to Inclusion Networks Daily clinical debriefing Employee Assistance Programme providing free 24/7 support and advice Employee Benefits Platform offering staff discounts, benefits and savings Flow & Restore yoga classes Meditation sessions Cycle to Work Scheme How to apply When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document: Values, Behaviours & Competencies Knowledge, Experience and Skills Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect. We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act. As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks. No agencies.
An exciting opportunity has arisen for a experienced and enthusiastic Waking Night Support Worker within New Start s Adult Services division, with the successful candidate being able to provide practical and emotional support to residents at one of our Liverpool female only services. You will join us on a full time, permanent basis working 40.25 hours per week and in return will receive a competitive salary of £(phone number removed). New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. The services we provide aim to enhance lives by offering good quality homes and structured support; encouraging clients to achieve independence and engage in constructive opportunities which will enable them to live a more fulfilled and enriched existence. What we offer: Competitive Salary - £(phone number removed) 242 Hours Annual Leave - Rising to 302 with service Medicash enrollment upon successful completion of probation Learning & Development Opportunities 4 on 4 off Shift Pattern Responsibilities of our Waking Night Worker: - Completing health and safety checks and dealing with incidents if they should occur during the night - Overseeing the safety of residents and other staff members, as well as the security of the building - Abiding by Health and Safety regulations and supporting others in this area - Undertaking administrative tasks as requested by support workers, senior support workers or management What are we re looking for in a Waking Night Support Worker: - Demonstrable experience in a Waking Nights post, supporting outreach services or within a hostel setting - NVQ Level 3 in Housing/Health and Social Care or be working towards this qualification - The ability to accurately record information within case notes and support plans. - Experience supporting vulnerable individuals through crisis or periods of change - Experience of working with adults with multiple and complex needs who exhibit challenging behaviour - Excellent understanding of professional boundaries when working with vulnerable adults - Experience of completing risk assessments and incident reports to a high standard If you believe you are the right candidate for the role as our Waking Night Support Worker, then please click apply now! We d love to hear from you. This post is subject to enhanced DBS criminal record disclosure
May 20, 2026
Full time
An exciting opportunity has arisen for a experienced and enthusiastic Waking Night Support Worker within New Start s Adult Services division, with the successful candidate being able to provide practical and emotional support to residents at one of our Liverpool female only services. You will join us on a full time, permanent basis working 40.25 hours per week and in return will receive a competitive salary of £(phone number removed). New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. The services we provide aim to enhance lives by offering good quality homes and structured support; encouraging clients to achieve independence and engage in constructive opportunities which will enable them to live a more fulfilled and enriched existence. What we offer: Competitive Salary - £(phone number removed) 242 Hours Annual Leave - Rising to 302 with service Medicash enrollment upon successful completion of probation Learning & Development Opportunities 4 on 4 off Shift Pattern Responsibilities of our Waking Night Worker: - Completing health and safety checks and dealing with incidents if they should occur during the night - Overseeing the safety of residents and other staff members, as well as the security of the building - Abiding by Health and Safety regulations and supporting others in this area - Undertaking administrative tasks as requested by support workers, senior support workers or management What are we re looking for in a Waking Night Support Worker: - Demonstrable experience in a Waking Nights post, supporting outreach services or within a hostel setting - NVQ Level 3 in Housing/Health and Social Care or be working towards this qualification - The ability to accurately record information within case notes and support plans. - Experience supporting vulnerable individuals through crisis or periods of change - Experience of working with adults with multiple and complex needs who exhibit challenging behaviour - Excellent understanding of professional boundaries when working with vulnerable adults - Experience of completing risk assessments and incident reports to a high standard If you believe you are the right candidate for the role as our Waking Night Support Worker, then please click apply now! We d love to hear from you. This post is subject to enhanced DBS criminal record disclosure
Your new company I am working with a UK-based conservation charity working to create innovative solutions to environmental challenges. Their aim is to help to confront the global crisis facing nature. I am looking for a keen DevOps Engineer looking to work in a collaborative, close-knit team who enjoys transformation and always wants to push forwards in both knowledge and delivery. Your new role Joining the Digital Transformation Team, you will be helping to manage and evolve the infrastructure behind a portfolio of web applications. Very much a hands-on role, working with both cloud and on-prem environments. You will take ownership of reliable, secure production environments. You will support deployments through well-designed CI/CD pipelines and automation. You will ensure effective monitoring and be responsible for incident response. You will also manage databases, backups and disaster recovery processes, while collaborating with developers to continuously improve delivery, architecture and operational workflows. What you'll need to succeed The tech stack includes Linux, Ruby on Rails, WordPress, NuxtJS, PostgreSQL, running across Azure, AWS and Proxmox, with tooling around CI/CD, Infrastructure as Code (Terraform/Ansible), containerisation and monitoring (Zabbix). What you'll get in return Flexible, hybrid working - 2 days per month in the office in Cambridge Excellent benefits package including 25 days holiday, health plan, excellent training and progression plus much more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 20, 2026
Full time
Your new company I am working with a UK-based conservation charity working to create innovative solutions to environmental challenges. Their aim is to help to confront the global crisis facing nature. I am looking for a keen DevOps Engineer looking to work in a collaborative, close-knit team who enjoys transformation and always wants to push forwards in both knowledge and delivery. Your new role Joining the Digital Transformation Team, you will be helping to manage and evolve the infrastructure behind a portfolio of web applications. Very much a hands-on role, working with both cloud and on-prem environments. You will take ownership of reliable, secure production environments. You will support deployments through well-designed CI/CD pipelines and automation. You will ensure effective monitoring and be responsible for incident response. You will also manage databases, backups and disaster recovery processes, while collaborating with developers to continuously improve delivery, architecture and operational workflows. What you'll need to succeed The tech stack includes Linux, Ruby on Rails, WordPress, NuxtJS, PostgreSQL, running across Azure, AWS and Proxmox, with tooling around CI/CD, Infrastructure as Code (Terraform/Ansible), containerisation and monitoring (Zabbix). What you'll get in return Flexible, hybrid working - 2 days per month in the office in Cambridge Excellent benefits package including 25 days holiday, health plan, excellent training and progression plus much more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Urban Care Community Limited is an introductory company that connects Clients and Care Professionals to deliver cost-effective and better care. We are currently seeking a workforce requirement for a highly skilled and compassionate Self-Employed Support Worker/ Carer who possesses experience and expertise in managing individuals with Learning Disabilities, Autism spectrum disorder (ASD), Mental Health Disorders, Communication Disorders, Attention-Deficit/Hyperactivity Disorder (ADHD), Physical Disabilities, Challenging Behaviour, Epilepsy and Diabetes Management. Key Responsibilities: 1. A Support Worker must provide direct care and support to individuals with Learning Disabilities, Autism Spectrum Disorder (ASD), Mental Health Disorders, Communication Disorders, Attention-Deficit/Hyperactivity Disorder (ADHD), Physical Disabilities, Challenging Behaviour, Epilepsy and Diabetes Management. 2. A Support Worker must develop and implement personalised care plans in collaboration with the individual and their families, ensuring that their unique needs and preferences are considered. 3. A Support Worker must assist in the management and monitoring of medication administration, adhering to prescribed protocols and maintaining accurate records. 4. A Support Worker must employ effective intervention strategies to manage challenging behaviors and promote positive outcomes for the individuals in our care. 5. Foster a safe, supportive, and inclusive environment to promote the physical, emotional, and social well-being of our clients. 6. Collaborate with a multidisciplinary team, including medical professionals, therapists, and educational staff, to ensure the holistic care and development of each individual. 7. Maintain accurate and up-to -date documentation, including progress notes, incident reports, Challenging behaviour chart, ensuring compliance with regulatory standards and organisational protocols. Required Skills and Qualifications: 1. Minimum of 2 years of experience working with individuals with learning Disabilities, Autism Spectrum Disorder (ASD), Mental Health Disorders, Communication Disorders, Attention-Deficit/Hyperactivity Disorder (ADHD),Physical Disabilities, Challenging Behaviour, Epilepsy and Diabetes Management 2. Knowledge and understanding of best practices in supporting individuals with complex needs, including behavior management techniques, medication administration and crisis intervention. 3. Strong interpersonal and communication skills, with the ability to build rapport and establish effective relationships with individuals, families and co-workers. 4. Ability to work independently, prioritise tasks and adapt to changing environments and needs. 5. Hold relevant certifications or qualifications in related field is preferred but not required. 6. Empathy, patience and a genuine passion for working with individuals who have diverse needs. 8. Flexibility in working hours, as the role may require occasional evenings, weekends, or overnight shifts. 9. Basic digital skills for documentation purposes. Your Benefits: Free Uniform provided Free Level 2 or 3 Qualification in Helath and Social Care. If you are passionate about making a positive impact in the lives of others and have a desire to help individuals with disabilities or special needs achieve their goals, we encourage you to apply for the position of Self-employed Support Worker. We offer competitive compensation and opportunities for professional growth within our organisation. Job Types: Full-time, Permanent, Zero hours contract Pay: £12.92-£13.23 per hour Benefits: Flexitime Free flu jabs Referral programme Experience: Support Worker: 1 year (required) Positive Behaviour Stratergy: 1 year (preferred) Supporting an individual with Challenging Behaviour: 1 year (preferred) Supporting individual with Learning Disability: 2 years (required) Work authorisation: United Kingdom (required) Work Location: In person
May 20, 2026
Full time
Urban Care Community Limited is an introductory company that connects Clients and Care Professionals to deliver cost-effective and better care. We are currently seeking a workforce requirement for a highly skilled and compassionate Self-Employed Support Worker/ Carer who possesses experience and expertise in managing individuals with Learning Disabilities, Autism spectrum disorder (ASD), Mental Health Disorders, Communication Disorders, Attention-Deficit/Hyperactivity Disorder (ADHD), Physical Disabilities, Challenging Behaviour, Epilepsy and Diabetes Management. Key Responsibilities: 1. A Support Worker must provide direct care and support to individuals with Learning Disabilities, Autism Spectrum Disorder (ASD), Mental Health Disorders, Communication Disorders, Attention-Deficit/Hyperactivity Disorder (ADHD), Physical Disabilities, Challenging Behaviour, Epilepsy and Diabetes Management. 2. A Support Worker must develop and implement personalised care plans in collaboration with the individual and their families, ensuring that their unique needs and preferences are considered. 3. A Support Worker must assist in the management and monitoring of medication administration, adhering to prescribed protocols and maintaining accurate records. 4. A Support Worker must employ effective intervention strategies to manage challenging behaviors and promote positive outcomes for the individuals in our care. 5. Foster a safe, supportive, and inclusive environment to promote the physical, emotional, and social well-being of our clients. 6. Collaborate with a multidisciplinary team, including medical professionals, therapists, and educational staff, to ensure the holistic care and development of each individual. 7. Maintain accurate and up-to -date documentation, including progress notes, incident reports, Challenging behaviour chart, ensuring compliance with regulatory standards and organisational protocols. Required Skills and Qualifications: 1. Minimum of 2 years of experience working with individuals with learning Disabilities, Autism Spectrum Disorder (ASD), Mental Health Disorders, Communication Disorders, Attention-Deficit/Hyperactivity Disorder (ADHD),Physical Disabilities, Challenging Behaviour, Epilepsy and Diabetes Management 2. Knowledge and understanding of best practices in supporting individuals with complex needs, including behavior management techniques, medication administration and crisis intervention. 3. Strong interpersonal and communication skills, with the ability to build rapport and establish effective relationships with individuals, families and co-workers. 4. Ability to work independently, prioritise tasks and adapt to changing environments and needs. 5. Hold relevant certifications or qualifications in related field is preferred but not required. 6. Empathy, patience and a genuine passion for working with individuals who have diverse needs. 8. Flexibility in working hours, as the role may require occasional evenings, weekends, or overnight shifts. 9. Basic digital skills for documentation purposes. Your Benefits: Free Uniform provided Free Level 2 or 3 Qualification in Helath and Social Care. If you are passionate about making a positive impact in the lives of others and have a desire to help individuals with disabilities or special needs achieve their goals, we encourage you to apply for the position of Self-employed Support Worker. We offer competitive compensation and opportunities for professional growth within our organisation. Job Types: Full-time, Permanent, Zero hours contract Pay: £12.92-£13.23 per hour Benefits: Flexitime Free flu jabs Referral programme Experience: Support Worker: 1 year (required) Positive Behaviour Stratergy: 1 year (preferred) Supporting an individual with Challenging Behaviour: 1 year (preferred) Supporting individual with Learning Disability: 2 years (required) Work authorisation: United Kingdom (required) Work Location: In person
Your new company I am working with a UK-based conservation charity working to create innovative solutions to environmental challenges. Their aim is to help to confront the global crisis facing nature. I am looking for a keen DevOps Engineer looking to work in a collaborative, close-knit team who enjoys transformation and always wants to push forwards in both knowledge and delivery. Your new role Joining the Digital Transformation Team, you will be helping to manage and evolve the infrastructure behind a portfolio of web applications. Very much a hands-on role, working with both cloud and on-prem environments. You will take ownership of reliable, secure production environments. You will support deployments through well-designed CI/CD pipelines and automation. You will ensure effective monitoring and be responsible for incident response. You will also manage databases, backups and disaster recovery processes, while collaborating with developers to continuously improve delivery, architecture and operational workflows. What you'll need to succeed The tech stack includes Linux, Ruby on Rails, WordPress, NuxtJS, PostgreSQL, running across Azure, AWS and Proxmox, with tooling around CI/CD, Infrastructure as Code (Terraform/Ansible), containerisation and monitoring (Zabbix). What you'll get in return Flexible, hybrid working - 2 days per month in the office in Cambridge Excellent benefits package including 25 days holiday, health plan, excellent training and progression plus much more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 20, 2026
Full time
Your new company I am working with a UK-based conservation charity working to create innovative solutions to environmental challenges. Their aim is to help to confront the global crisis facing nature. I am looking for a keen DevOps Engineer looking to work in a collaborative, close-knit team who enjoys transformation and always wants to push forwards in both knowledge and delivery. Your new role Joining the Digital Transformation Team, you will be helping to manage and evolve the infrastructure behind a portfolio of web applications. Very much a hands-on role, working with both cloud and on-prem environments. You will take ownership of reliable, secure production environments. You will support deployments through well-designed CI/CD pipelines and automation. You will ensure effective monitoring and be responsible for incident response. You will also manage databases, backups and disaster recovery processes, while collaborating with developers to continuously improve delivery, architecture and operational workflows. What you'll need to succeed The tech stack includes Linux, Ruby on Rails, WordPress, NuxtJS, PostgreSQL, running across Azure, AWS and Proxmox, with tooling around CI/CD, Infrastructure as Code (Terraform/Ansible), containerisation and monitoring (Zabbix). What you'll get in return Flexible, hybrid working - 2 days per month in the office in Cambridge Excellent benefits package including 25 days holiday, health plan, excellent training and progression plus much more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Monday to Friday, 9-5 Mid-Essex with base office at Pitsea Drug and Alcohol Outreach Support Worker Empower People to Live Independently and Thrive Are you someone who s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you. We re looking for an Outreach Support Worker to join our Drug and Alcohol Outreach team, supporting vulnerable individuals across the Epping, Harlow and Brentwood area of Essex. You ll be helping people with addiction issues overcome challenges related to their housing, mental health, physical health and employment. What your day might look like Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills. Support individuals with navigating welfare benefits, accessing services, and building confidence. Liaise with external agencies to ensure customers get the right support at the right time. Provide crisis intervention when needed, always with empathy and professionalism. What makes this role special Please note, this isn t a care worker role. This is a role where it s about empowering people, not doing things for them. You ll help customers build resilience, develop skills, and take control of their lives. You ll be their cheerleader, guide and advocate. You ll be part of a passionate team that s committed to helping people flourish, and you ll have the freedom to work independently while making a real impact. Could it be you? We re looking for someone who: Has an understanding of drug and alcohol issues through professional, voluntary, or lived experience. Has worked with individuals facing mental health, health-related, or employment challenges Understands housing support needs and welfare benefits Can provide pre-tenancy advice and ongoing tenancy support Previous experience of working in a customer facing role Communicates clearly and solves problems with confidence Holds a valid UK driving licence and has access to a vehicle Is happy to undergo an Enhanced DBS check What you ll get in return 25 days annual holiday (plus bank holidays) 2 paid volunteering days each year Flexible benefits scheme including healthcare, dental, tech, vouchers, and more Life assurance at 4x your salary Up to 10% pension contribution Family-friendly policies A role where your support helps people thrive PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer. Closing date: 7th June 2026 at midnight. Interviews will be held via MS Teams on 16th June and then meet in person on 18th June, with a case study exercise at a location in the region.
May 20, 2026
Full time
Monday to Friday, 9-5 Mid-Essex with base office at Pitsea Drug and Alcohol Outreach Support Worker Empower People to Live Independently and Thrive Are you someone who s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you. We re looking for an Outreach Support Worker to join our Drug and Alcohol Outreach team, supporting vulnerable individuals across the Epping, Harlow and Brentwood area of Essex. You ll be helping people with addiction issues overcome challenges related to their housing, mental health, physical health and employment. What your day might look like Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills. Support individuals with navigating welfare benefits, accessing services, and building confidence. Liaise with external agencies to ensure customers get the right support at the right time. Provide crisis intervention when needed, always with empathy and professionalism. What makes this role special Please note, this isn t a care worker role. This is a role where it s about empowering people, not doing things for them. You ll help customers build resilience, develop skills, and take control of their lives. You ll be their cheerleader, guide and advocate. You ll be part of a passionate team that s committed to helping people flourish, and you ll have the freedom to work independently while making a real impact. Could it be you? We re looking for someone who: Has an understanding of drug and alcohol issues through professional, voluntary, or lived experience. Has worked with individuals facing mental health, health-related, or employment challenges Understands housing support needs and welfare benefits Can provide pre-tenancy advice and ongoing tenancy support Previous experience of working in a customer facing role Communicates clearly and solves problems with confidence Holds a valid UK driving licence and has access to a vehicle Is happy to undergo an Enhanced DBS check What you ll get in return 25 days annual holiday (plus bank holidays) 2 paid volunteering days each year Flexible benefits scheme including healthcare, dental, tech, vouchers, and more Life assurance at 4x your salary Up to 10% pension contribution Family-friendly policies A role where your support helps people thrive PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer. Closing date: 7th June 2026 at midnight. Interviews will be held via MS Teams on 16th June and then meet in person on 18th June, with a case study exercise at a location in the region.
Living Experience Peer Support Worker (Listening Lounge) Part Time Line Manager: Lived Experience Manager Contract Length: Permanent Hours: Part-time, 22.5 hours per week Location(s): Various sites across Salford Salary: £12.71 per hour About us At Mind in Salford, we re more than a local mental health charity, we re a community working to ensure no- one has to face mental ill health alone. Every day, we support people across Salford to improve their wellbeing, build resilience, and create positive change in their lives. About the Service(s): The Listening Lounge is a collaborative service delivered in partnership by Mind in Salford, Start Inspiring Minds, and the Home-Based Treatment Team (HBTT) within the NHS Mental Health Trust. The service operates as a weekday drop-in provision, currently available from 1:00pm to 3:00pm, Monday to Friday, for individuals experiencing a self-defined mental health crisis. The service is staffed by Recovery Workers and Peer Support Workers, with on-site managerial support to ensure safe, responsive, and high-quality delivery. It provides a welcoming, non-judgemental environment where individuals can access immediate, person-centred support, with a focus on listening, de-escalation, and connecting people to appropriate ongoing support where needed. Salford Neighbourhood Mental Health Team (SNMHT) is a community mental health service delivered in partnership between Greater Manchester Mental Health (GMMH), Mind in Salford, Six Degrees, Wellbeing Matters, and START. The service is jointly funded by GMMH, NHS Salford Clinical Commissioning Group (CCG), and Salford Primary Care Networks. SNMHT is a multidisciplinary service that brings together a wide range of professional and lived experience roles. The team includes occupational therapists, nurses, recovery workers, psychiatrists, social workers, peer mentors, and a comprehensive psychology team. Working collaboratively, the service supports adults with mental health needs within the community, offering recovery focused support. We do mental health support differently. Our approach is rooted in people s strengths, skills and aspirations. By placing these at the centre of our work, we support individuals to aid their recovery, build resilience, and stay well as active members of their communities. About the role: We are seeking a Peer Support Worker who can draw upon their lived or living experience of mental health difficulties to help support service users in a Listening Lounge and within Salford Neighbourhood Mental Health Team (SNMHT), formerly known as Living Well. The successful applicant will be an integral part of a multidisciplinary team and will: Take part in case discussions, offering a valuable non-clinical, lived-experience perspective Co facilitate group work with service users Work alongside keyworkers to provide practical, relational support to individuals accessing the service This role offers a meaningful opportunity to use lived experience to empower others, promote hope, and support recovery within a compassionate, collaborative service. Application deadline: 5pm on Friday 5th June 2026 Interviews will take place in person, dates to be confirmed. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. All Referral & Assessment Hub employees / volunteers are required to adhere to the principles of effective and safe safeguarding of children and vulnerable adults Infection prevention and control is the responsibility of all Referral & Assessment Hub staff. All staff have a responsibility to protect service users, visitors and each other by consistently observing infection prevention and control guidelines and best practice guidance. No agencies please.
May 20, 2026
Full time
Living Experience Peer Support Worker (Listening Lounge) Part Time Line Manager: Lived Experience Manager Contract Length: Permanent Hours: Part-time, 22.5 hours per week Location(s): Various sites across Salford Salary: £12.71 per hour About us At Mind in Salford, we re more than a local mental health charity, we re a community working to ensure no- one has to face mental ill health alone. Every day, we support people across Salford to improve their wellbeing, build resilience, and create positive change in their lives. About the Service(s): The Listening Lounge is a collaborative service delivered in partnership by Mind in Salford, Start Inspiring Minds, and the Home-Based Treatment Team (HBTT) within the NHS Mental Health Trust. The service operates as a weekday drop-in provision, currently available from 1:00pm to 3:00pm, Monday to Friday, for individuals experiencing a self-defined mental health crisis. The service is staffed by Recovery Workers and Peer Support Workers, with on-site managerial support to ensure safe, responsive, and high-quality delivery. It provides a welcoming, non-judgemental environment where individuals can access immediate, person-centred support, with a focus on listening, de-escalation, and connecting people to appropriate ongoing support where needed. Salford Neighbourhood Mental Health Team (SNMHT) is a community mental health service delivered in partnership between Greater Manchester Mental Health (GMMH), Mind in Salford, Six Degrees, Wellbeing Matters, and START. The service is jointly funded by GMMH, NHS Salford Clinical Commissioning Group (CCG), and Salford Primary Care Networks. SNMHT is a multidisciplinary service that brings together a wide range of professional and lived experience roles. The team includes occupational therapists, nurses, recovery workers, psychiatrists, social workers, peer mentors, and a comprehensive psychology team. Working collaboratively, the service supports adults with mental health needs within the community, offering recovery focused support. We do mental health support differently. Our approach is rooted in people s strengths, skills and aspirations. By placing these at the centre of our work, we support individuals to aid their recovery, build resilience, and stay well as active members of their communities. About the role: We are seeking a Peer Support Worker who can draw upon their lived or living experience of mental health difficulties to help support service users in a Listening Lounge and within Salford Neighbourhood Mental Health Team (SNMHT), formerly known as Living Well. The successful applicant will be an integral part of a multidisciplinary team and will: Take part in case discussions, offering a valuable non-clinical, lived-experience perspective Co facilitate group work with service users Work alongside keyworkers to provide practical, relational support to individuals accessing the service This role offers a meaningful opportunity to use lived experience to empower others, promote hope, and support recovery within a compassionate, collaborative service. Application deadline: 5pm on Friday 5th June 2026 Interviews will take place in person, dates to be confirmed. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. All Referral & Assessment Hub employees / volunteers are required to adhere to the principles of effective and safe safeguarding of children and vulnerable adults Infection prevention and control is the responsibility of all Referral & Assessment Hub staff. All staff have a responsibility to protect service users, visitors and each other by consistently observing infection prevention and control guidelines and best practice guidance. No agencies please.
Belmont Recruitment are currently looking to speak with Female Domestic Abuse Refuge Project Workers for a permanent position in the Winchester area of Hampshire, for a full time position. This post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010 (genuine occupational requirement). Salary; £25,750-£26,383 Location; Winchester About the Role We are recruiting for a Female Domestic Abuse Refuge Project Worker to join a specialist domestic abuse service based in Winchester. This is a rewarding and varied role providing high-quality support to women and their children residing in refuge accommodation after fleeing domestic abuse. You will work within a trauma-informed environment, delivering practical, emotional and advocacy support to empower survivors to rebuild their lives safely and independently. The role includes both refuge-based support and resettlement work, helping women transition into safe, long-term accommodation. Key Responsibilities Supporting Women and Families Provide one-to-one support, advocacy and safety planning to women living in refuge Support women to understand their options around housing, legal remedies, benefits, health and finance Deliver parenting and family support, promoting healthy mother/child relationships Facilitate group work, drop-ins and structured support programmes Support children and young people to access and maintain education Assist with court, Jobcentre and local authority appointments (including occasional police-escorted property visits) Develop and review individual support and safety plans Provide resettlement support to enable women to move on safely from refuge Refuge Management & Operations Contribute to the smooth day-to-day running of the refuge Ensure health & safety standards are maintained within the building Support residents to maintain communal areas and prepare rooms for new arrivals Assist with housing benefit applications, licence agreements and rent collection Maintain accurate and confidential case records Multi-Agency & Partnership Working Work closely with social care, housing, police, health, education and voluntary agencies Participate in MARAC and other multi-agency forums where required Advocate on behalf of clients to ensure coordinated safety planning Promote awareness of domestic abuse and available support within the About You We are looking for a compassionate, resilient and proactive individual who is passionate about supporting survivors of domestic abuse. Essential: Experience supporting vulnerable individuals under stress Experience advocating on behalf of vulnerable people Experience facilitating group work and structured support sessions Strong understanding of safeguarding and child protection Knowledge of housing, legal and benefits systems affecting survivors Ability to manage a caseload independently Excellent communication and crisis management skills Strong organisational and record-keeping abilities Commitment to anti-oppressive practice and equality Clean driving licence and access to a vehicle (with business insurance) Desirable: Experience developing services for survivors of domestic abuse Further education qualification or relevant professional training Knowledge of local domestic abuse support pathways This role requires a strong commitment to confidentiality, safeguarding and professional boundaries. The post is subject to an enhanced DBS check. If you are passionate about empowering women and supporting families to live free from abuse, we encourage you to apply.
May 20, 2026
Full time
Belmont Recruitment are currently looking to speak with Female Domestic Abuse Refuge Project Workers for a permanent position in the Winchester area of Hampshire, for a full time position. This post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010 (genuine occupational requirement). Salary; £25,750-£26,383 Location; Winchester About the Role We are recruiting for a Female Domestic Abuse Refuge Project Worker to join a specialist domestic abuse service based in Winchester. This is a rewarding and varied role providing high-quality support to women and their children residing in refuge accommodation after fleeing domestic abuse. You will work within a trauma-informed environment, delivering practical, emotional and advocacy support to empower survivors to rebuild their lives safely and independently. The role includes both refuge-based support and resettlement work, helping women transition into safe, long-term accommodation. Key Responsibilities Supporting Women and Families Provide one-to-one support, advocacy and safety planning to women living in refuge Support women to understand their options around housing, legal remedies, benefits, health and finance Deliver parenting and family support, promoting healthy mother/child relationships Facilitate group work, drop-ins and structured support programmes Support children and young people to access and maintain education Assist with court, Jobcentre and local authority appointments (including occasional police-escorted property visits) Develop and review individual support and safety plans Provide resettlement support to enable women to move on safely from refuge Refuge Management & Operations Contribute to the smooth day-to-day running of the refuge Ensure health & safety standards are maintained within the building Support residents to maintain communal areas and prepare rooms for new arrivals Assist with housing benefit applications, licence agreements and rent collection Maintain accurate and confidential case records Multi-Agency & Partnership Working Work closely with social care, housing, police, health, education and voluntary agencies Participate in MARAC and other multi-agency forums where required Advocate on behalf of clients to ensure coordinated safety planning Promote awareness of domestic abuse and available support within the About You We are looking for a compassionate, resilient and proactive individual who is passionate about supporting survivors of domestic abuse. Essential: Experience supporting vulnerable individuals under stress Experience advocating on behalf of vulnerable people Experience facilitating group work and structured support sessions Strong understanding of safeguarding and child protection Knowledge of housing, legal and benefits systems affecting survivors Ability to manage a caseload independently Excellent communication and crisis management skills Strong organisational and record-keeping abilities Commitment to anti-oppressive practice and equality Clean driving licence and access to a vehicle (with business insurance) Desirable: Experience developing services for survivors of domestic abuse Further education qualification or relevant professional training Knowledge of local domestic abuse support pathways This role requires a strong commitment to confidentiality, safeguarding and professional boundaries. The post is subject to an enhanced DBS check. If you are passionate about empowering women and supporting families to live free from abuse, we encourage you to apply.
Your new company You will be joining a well-established, values-led organisation providing specialist support services to individuals affected by domestic abuse. With a strong presence across the Black Country, the organisation delivers trauma-informed, person-centred support to empower survivors, promote safety, and help rebuild lives.Working within a collaborative, multi-agency environment, the organisation is committed to safeguarding equality and delivering high-quality services to vulnerable individuals and families. Your new role As an Independent Domestic Violence Advisor (IDVA), you will deliver high-quality frontline support to individuals identified as high risk of harm. You will manage a caseload of clients, providing crisis intervention, advocacy, and tailored safety planning to reduce risk and improve outcomes for survivors and their families. You will work closely with key partners including housing, police, and social care, attending multi-agency meetings such as MARAC to represent clients and ensure coordinated support.Your role will involve a mixture of telephone, face-to-face, and outreach work, supporting individuals to understand their options around housing, legal remedies, and welfare while empowering them to regain independence and control.This is a challenging but highly rewarding role requiring resilience, empathy, and a proactive, client-centred approach. What you'll need to succeed To be successful in this role, you will need: Experience working with vulnerable adults and/or children, ideally within domestic abuse or a related field Strong knowledge of risk assessment, safety planning, and safeguarding practices Ability to manage complex casework and respond effectively to crisis situations Experience working within a multi-agency framework and advocating on behalf of clients Excellent communication and interpersonal skills, with the ability to build trust and rapport A proactive, organised approach with strong caseload management skills An IDVA qualification or relevant experience in domestic abuse services would be highly advantageous.Due to the nature of the role, there is an occupational requirement for the post holder to be female under Schedule 9 of the Equality Act 2010. What you'll get in return In return, you will receive: A competitive salary within the range of 25,000 - 28,800 depending on experience 25 days annual leave plus bank holidays, with options to increase entitlement Mileage allowance and flexible working considerations Access to clinical supervision and employee assistance programmes Ongoing training and development opportunities to support your career progression Pension contributions and wellbeing initiatives including dedicated wellbeing days. This is a fantastic opportunity to join a supportive organisation and make a genuine difference to the lives of individuals affected by domestic abuse. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 20, 2026
Full time
Your new company You will be joining a well-established, values-led organisation providing specialist support services to individuals affected by domestic abuse. With a strong presence across the Black Country, the organisation delivers trauma-informed, person-centred support to empower survivors, promote safety, and help rebuild lives.Working within a collaborative, multi-agency environment, the organisation is committed to safeguarding equality and delivering high-quality services to vulnerable individuals and families. Your new role As an Independent Domestic Violence Advisor (IDVA), you will deliver high-quality frontline support to individuals identified as high risk of harm. You will manage a caseload of clients, providing crisis intervention, advocacy, and tailored safety planning to reduce risk and improve outcomes for survivors and their families. You will work closely with key partners including housing, police, and social care, attending multi-agency meetings such as MARAC to represent clients and ensure coordinated support.Your role will involve a mixture of telephone, face-to-face, and outreach work, supporting individuals to understand their options around housing, legal remedies, and welfare while empowering them to regain independence and control.This is a challenging but highly rewarding role requiring resilience, empathy, and a proactive, client-centred approach. What you'll need to succeed To be successful in this role, you will need: Experience working with vulnerable adults and/or children, ideally within domestic abuse or a related field Strong knowledge of risk assessment, safety planning, and safeguarding practices Ability to manage complex casework and respond effectively to crisis situations Experience working within a multi-agency framework and advocating on behalf of clients Excellent communication and interpersonal skills, with the ability to build trust and rapport A proactive, organised approach with strong caseload management skills An IDVA qualification or relevant experience in domestic abuse services would be highly advantageous.Due to the nature of the role, there is an occupational requirement for the post holder to be female under Schedule 9 of the Equality Act 2010. What you'll get in return In return, you will receive: A competitive salary within the range of 25,000 - 28,800 depending on experience 25 days annual leave plus bank holidays, with options to increase entitlement Mileage allowance and flexible working considerations Access to clinical supervision and employee assistance programmes Ongoing training and development opportunities to support your career progression Pension contributions and wellbeing initiatives including dedicated wellbeing days. This is a fantastic opportunity to join a supportive organisation and make a genuine difference to the lives of individuals affected by domestic abuse. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hertfordshire Mind Network
Hatfield, Hertfordshire
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Community Outreach Worker (Complex Needs Housing) / Mental Health and Homelessness Outreach Workers x4 Reference: 358 Salary: £26,000 £27,000 per annum Hours: 37.5 hours per week (Monday Friday, 9am 5pm) Contract: Fixed term 1 Year Working base(s): 1 person to be based in Borehamwood Wellbeing Centre, 1 person to be based in Ware Wellbeing Centre 1 person to be based in St Albans Wellbeing Centre 1 person to be based in Hatfield Wellbeing Centre About the Service The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs. The service has been running since 2022 with a dual-district model, however, is now expanding to offer a single district outreach service. The objectives of the Complex Needs Housing Service are to: Improve the mental wellbeing of people experiencing mental ill health. Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers. Contribute to an improvement in individual mental wellbeing. Remain a source of independent support for all clients. Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health. Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual. Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs. Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals. About the Role The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to: To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing. To ensure that the safety and wellbeing of the client is monitored and reviewed regularly. To remain a source of independent support for all clients. Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Eligibility for blue light card. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is Wednesday 17th June at 5pm. Interviews to be held on Thursday 25th June and Monday 29th June at our Watford Wellbeing Centre. N.B. Please quote reference number 358 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
May 20, 2026
Full time
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Community Outreach Worker (Complex Needs Housing) / Mental Health and Homelessness Outreach Workers x4 Reference: 358 Salary: £26,000 £27,000 per annum Hours: 37.5 hours per week (Monday Friday, 9am 5pm) Contract: Fixed term 1 Year Working base(s): 1 person to be based in Borehamwood Wellbeing Centre, 1 person to be based in Ware Wellbeing Centre 1 person to be based in St Albans Wellbeing Centre 1 person to be based in Hatfield Wellbeing Centre About the Service The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs. The service has been running since 2022 with a dual-district model, however, is now expanding to offer a single district outreach service. The objectives of the Complex Needs Housing Service are to: Improve the mental wellbeing of people experiencing mental ill health. Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers. Contribute to an improvement in individual mental wellbeing. Remain a source of independent support for all clients. Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health. Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual. Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs. Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals. About the Role The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to: To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing. To ensure that the safety and wellbeing of the client is monitored and reviewed regularly. To remain a source of independent support for all clients. Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Eligibility for blue light card. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is Wednesday 17th June at 5pm. Interviews to be held on Thursday 25th June and Monday 29th June at our Watford Wellbeing Centre. N.B. Please quote reference number 358 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
LERO Volunteer Coordinator Location: Nottinghamshire Salary : £28,000 per annum Vacancy Type: Permanent, Full Time Closing date: 25th May 2026 Help build something that matters. We re looking for an energetic, organised and people-focused LERO Volunteer Coordinator to help grow an independent Lived Experience Recovery Organisation (LERO) in Nottinghamshire. This is a full-time role working 35 hours per week, based in Nottinghamshire with travel across the county. This is an exciting opportunity to support a movement shaped by people with lived experience of recovery, creating stronger communities, improving access to services, and driving positive change across drug and alcohol support services. You ll play a key role in helping the LERO become a sustainable, independent organisation within three years. What is LERO? LERO is rooted in its community and led by the voices of those with lived experience. Everything is built through co-design, collaboration and partnership. The LERO focuses on three key priorities: Peer Support building recovery communities through activities, events and mutual support Advocacy improving access to services and amplifying lived experience voices Quality helping improve accessibility and standards across services in Nottinghamshire What you ll be doing You ll lead on coordinating volunteers and supporting the Leadership Committee to thrive. Key responsibilities include: Recruiting, onboarding, training and supporting volunteers Coordinating the Leadership Committee and Community Engagement Worker Helping shape policies, structures and systems for the organisation Building strong relationships with partners, commissioners and stakeholders Monitoring performance, reporting progress and meeting KPIs Overseeing compliance including GDPR, DBS and safer recruitment processes Coordinating training opportunities, including recognised qualifications Promoting the LERO across meetings, events and networks What we re looking for Passionate about recovery, inclusion and community empowerment Experienced in volunteer coordination, community development or similar roles A confident relationship-builder with excellent communication skills Highly organised and able to manage multiple priorities Comfortable working independently while supporting others to lead Motivated by creating long-term social impact This is more than a job, it s a chance to help create a lasting, community-led organisation that changes lives across Nottinghamshire. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
LERO Volunteer Coordinator Location: Nottinghamshire Salary : £28,000 per annum Vacancy Type: Permanent, Full Time Closing date: 25th May 2026 Help build something that matters. We re looking for an energetic, organised and people-focused LERO Volunteer Coordinator to help grow an independent Lived Experience Recovery Organisation (LERO) in Nottinghamshire. This is a full-time role working 35 hours per week, based in Nottinghamshire with travel across the county. This is an exciting opportunity to support a movement shaped by people with lived experience of recovery, creating stronger communities, improving access to services, and driving positive change across drug and alcohol support services. You ll play a key role in helping the LERO become a sustainable, independent organisation within three years. What is LERO? LERO is rooted in its community and led by the voices of those with lived experience. Everything is built through co-design, collaboration and partnership. The LERO focuses on three key priorities: Peer Support building recovery communities through activities, events and mutual support Advocacy improving access to services and amplifying lived experience voices Quality helping improve accessibility and standards across services in Nottinghamshire What you ll be doing You ll lead on coordinating volunteers and supporting the Leadership Committee to thrive. Key responsibilities include: Recruiting, onboarding, training and supporting volunteers Coordinating the Leadership Committee and Community Engagement Worker Helping shape policies, structures and systems for the organisation Building strong relationships with partners, commissioners and stakeholders Monitoring performance, reporting progress and meeting KPIs Overseeing compliance including GDPR, DBS and safer recruitment processes Coordinating training opportunities, including recognised qualifications Promoting the LERO across meetings, events and networks What we re looking for Passionate about recovery, inclusion and community empowerment Experienced in volunteer coordination, community development or similar roles A confident relationship-builder with excellent communication skills Highly organised and able to manage multiple priorities Comfortable working independently while supporting others to lead Motivated by creating long-term social impact This is more than a job, it s a chance to help create a lasting, community-led organisation that changes lives across Nottinghamshire. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Community Engagement Worker - Part Time Location: Nottinghamshire Salary : £20,640 per annum Vacancy Type: Permanent, Part Time Closing date: 25th May 2026 Are you passionate about people, recovery, and creating communities where lived experience leads the way? We re looking for an energetic and compassionate Community Engagement Worker to join our team in Nottinghamshire, with travel across the county. This is a part-time role working 28 hours per week and offers an exciting opportunity to help grow Nottinghamshire s Lived Experience Recovery Organisation (LERO). You ll be part of something meaningful, supporting a thriving, inclusive recovery community built on peer support, advocacy, and quality improvement. About the Role You ll play a key role in connecting people, strengthening partnerships, and supporting volunteers to make a real difference across Nottinghamshire. Working closely with the Volunteer Coordinator and Leadership Committee, you ll help shape the future of the LERO as it works towards becoming an independent, sustainable organisation. What You ll Be Doing Build relationships with individuals, community groups, and partner organisations Recruit, support, and motivate volunteers throughout their journey Help deliver peer-led groups, recovery activities, and community events Promote local support services, resources, and self-help networks Support volunteer training opportunities, including qualifications Represent the LERO at meetings, forums, and community events Maintain accurate records, reports, and volunteer data Gather feedback, stories, and outcomes to show impact Help create safe, inclusive, and welcoming spaces for everyone What We re Looking For A people person with excellent communication and relationship-building skills Passion for recovery, inclusion, and community empowerment Experience supporting volunteers, service users, or community projects Organised and confident managing records, admin, and multiple priorities Able to work independently and collaboratively as part of a team Understanding of safeguarding, equality, confidentiality, and professional boundaries Lived experience or understanding of recovery communities is highly valued This is more than just a job, it s a chance to be part of a service led by lived experience and help shape a growing organisation with genuine community impact. You ll join a supportive team, access development opportunities, enjoy flexible part-time hours, and play a direct role in changing lives across Nottinghamshire. If you re ready to build connections, inspire others, and help grow recovery communities across Nottinghamshire, we d love to hear from you. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits: Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. Diversity at Forward Trust When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
May 19, 2026
Full time
Community Engagement Worker - Part Time Location: Nottinghamshire Salary : £20,640 per annum Vacancy Type: Permanent, Part Time Closing date: 25th May 2026 Are you passionate about people, recovery, and creating communities where lived experience leads the way? We re looking for an energetic and compassionate Community Engagement Worker to join our team in Nottinghamshire, with travel across the county. This is a part-time role working 28 hours per week and offers an exciting opportunity to help grow Nottinghamshire s Lived Experience Recovery Organisation (LERO). You ll be part of something meaningful, supporting a thriving, inclusive recovery community built on peer support, advocacy, and quality improvement. About the Role You ll play a key role in connecting people, strengthening partnerships, and supporting volunteers to make a real difference across Nottinghamshire. Working closely with the Volunteer Coordinator and Leadership Committee, you ll help shape the future of the LERO as it works towards becoming an independent, sustainable organisation. What You ll Be Doing Build relationships with individuals, community groups, and partner organisations Recruit, support, and motivate volunteers throughout their journey Help deliver peer-led groups, recovery activities, and community events Promote local support services, resources, and self-help networks Support volunteer training opportunities, including qualifications Represent the LERO at meetings, forums, and community events Maintain accurate records, reports, and volunteer data Gather feedback, stories, and outcomes to show impact Help create safe, inclusive, and welcoming spaces for everyone What We re Looking For A people person with excellent communication and relationship-building skills Passion for recovery, inclusion, and community empowerment Experience supporting volunteers, service users, or community projects Organised and confident managing records, admin, and multiple priorities Able to work independently and collaboratively as part of a team Understanding of safeguarding, equality, confidentiality, and professional boundaries Lived experience or understanding of recovery communities is highly valued This is more than just a job, it s a chance to be part of a service led by lived experience and help shape a growing organisation with genuine community impact. You ll join a supportive team, access development opportunities, enjoy flexible part-time hours, and play a direct role in changing lives across Nottinghamshire. If you re ready to build connections, inspire others, and help grow recovery communities across Nottinghamshire, we d love to hear from you. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits: Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. Diversity at Forward Trust When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Mind Hertfordshire Network
Borehamwood, Hertfordshire
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Community Outreach Worker (Complex Needs Housing) / Mental Health and Homelessness Outreach Workers x4 Reference: 358 Salary: £26,000 £27,000 per annum Hours: 37.5 hours per week (Monday Friday, 9am 5pm) Contract: Fixed term 1 Year Working base(s): 1 person to be based in Borehamwood Wellbeing Centre, 1 person to be based in Ware Wellbeing Centre 1 person to be based in St Albans Wellbeing Centre 1 person to be based in Hatfield Wellbeing Centre About the Service The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs. The service has been running since 2022 with a dual-district model, however, is now expanding to offer a single district outreach service. The objectives of the Complex Needs Housing Service are to: Improve the mental wellbeing of people experiencing mental ill health. Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers. Contribute to an improvement in individual mental wellbeing. Remain a source of independent support for all clients. Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health. Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual. Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs. Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals. About the Role The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to: To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing. To ensure that the safety and wellbeing of the client is monitored and reviewed regularly. To remain a source of independent support for all clients. Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Eligibility for blue light card. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is Wednesday 17th June at 5pm. Interviews to be held on Thursday 25th June and Monday 29th June at our Watford Wellbeing Centre. N.B. Please quote reference number 358 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
May 19, 2026
Contractor
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Community Outreach Worker (Complex Needs Housing) / Mental Health and Homelessness Outreach Workers x4 Reference: 358 Salary: £26,000 £27,000 per annum Hours: 37.5 hours per week (Monday Friday, 9am 5pm) Contract: Fixed term 1 Year Working base(s): 1 person to be based in Borehamwood Wellbeing Centre, 1 person to be based in Ware Wellbeing Centre 1 person to be based in St Albans Wellbeing Centre 1 person to be based in Hatfield Wellbeing Centre About the Service The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs. The service has been running since 2022 with a dual-district model, however, is now expanding to offer a single district outreach service. The objectives of the Complex Needs Housing Service are to: Improve the mental wellbeing of people experiencing mental ill health. Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers. Contribute to an improvement in individual mental wellbeing. Remain a source of independent support for all clients. Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health. Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual. Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs. Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals. About the Role The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to: To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing. To ensure that the safety and wellbeing of the client is monitored and reviewed regularly. To remain a source of independent support for all clients. Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Eligibility for blue light card. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is Wednesday 17th June at 5pm. Interviews to be held on Thursday 25th June and Monday 29th June at our Watford Wellbeing Centre. N.B. Please quote reference number 358 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Are you compassionate, patient, and motivated by helping people move forward with confidence? This is an exciting opportunity to join a dedicated team committed to providing personalised support that empowers individuals with complex needs to live independently and with dignity. We are currently looking for day staff, waking night staff and bank staff! In this role, you'll make a real difference by helping people achieve their goals, promoting social inclusion, and managing risks with compassion and professionalism. Our team comprises many different types of extra-ordinary people; we are not looking for one 'set' of skills but instead are looking for people who share our vision to do something different; something innovative, high quality and something that achieves something amazing for the people we work with. Whether you're new to the field or building on existing experience, you'll find excellent opportunities to grow your skills and progress your career within a supportive and award-winning organisation. This is your chance to be part of a meaningful journey that transforms lives every day! Job Opportunity We have several opportunities available throughout the Eastbourne area including on site accommodation services and visiting people in the community in their own homes. What you will be doing: Provide person-centred support to individuals with complex needs, including those with mental health diagnoses, neurodiversity, or trauma backgrounds. Assist clients in developing independent living skills within accommodation settings or their own homes, promoting dignity and social inclusion. Collaborate with multidisciplinary teams to implement tailored care plans, monitor progress, and manage risks effectively. Maintain accurate records and ensure compliance with safeguarding and health and safety standards. Engage with clients compassionately, fostering trust and encouraging positive outcomes. Company Benefits You will receive full induction training and continued professional development Excellent support from experienced management and the wider clinical leadership team Access to our EAP program offering telephone support, full counselling services and discounts on a range of shops and services A wellbeing day in addition to annual leave, to use however you wish 28 days annual leave, increasing with length of service up to 5 additional days Staff recognition and rewards. Monthly workshops with our Clinical Team as well as access to our library of previous sessions Essential Skills We're seeking someone who is: Empathetic, patient and passionate about supporting people with mental health needs. Confident engaging with individuals with neurodiversity or complex backgrounds. Has experience (or is keen to learn) therapeutic de-escalation and crisis-intervention techniques. Adaptable, proactive, and able to respond to changing needs. Full training will be provided so if you feel you can embed our values and offer quality support to enable people to achieve their goals, we want to hear from you! Venture-People is an award-winning organisation, formed from our shared ambition to provide high-quality and psychologically informed support. We provide bespoke, community-based support to individuals with complex needs; including a mental health diagnosis, neurodiversity, or those who may have endured trauma. The people we support may have spent an extended period in hospital or another setting, therefore we utilise a person-centred approach; empowering individuals to become as independent as possible within their own homes
May 19, 2026
Full time
Are you compassionate, patient, and motivated by helping people move forward with confidence? This is an exciting opportunity to join a dedicated team committed to providing personalised support that empowers individuals with complex needs to live independently and with dignity. We are currently looking for day staff, waking night staff and bank staff! In this role, you'll make a real difference by helping people achieve their goals, promoting social inclusion, and managing risks with compassion and professionalism. Our team comprises many different types of extra-ordinary people; we are not looking for one 'set' of skills but instead are looking for people who share our vision to do something different; something innovative, high quality and something that achieves something amazing for the people we work with. Whether you're new to the field or building on existing experience, you'll find excellent opportunities to grow your skills and progress your career within a supportive and award-winning organisation. This is your chance to be part of a meaningful journey that transforms lives every day! Job Opportunity We have several opportunities available throughout the Eastbourne area including on site accommodation services and visiting people in the community in their own homes. What you will be doing: Provide person-centred support to individuals with complex needs, including those with mental health diagnoses, neurodiversity, or trauma backgrounds. Assist clients in developing independent living skills within accommodation settings or their own homes, promoting dignity and social inclusion. Collaborate with multidisciplinary teams to implement tailored care plans, monitor progress, and manage risks effectively. Maintain accurate records and ensure compliance with safeguarding and health and safety standards. Engage with clients compassionately, fostering trust and encouraging positive outcomes. Company Benefits You will receive full induction training and continued professional development Excellent support from experienced management and the wider clinical leadership team Access to our EAP program offering telephone support, full counselling services and discounts on a range of shops and services A wellbeing day in addition to annual leave, to use however you wish 28 days annual leave, increasing with length of service up to 5 additional days Staff recognition and rewards. Monthly workshops with our Clinical Team as well as access to our library of previous sessions Essential Skills We're seeking someone who is: Empathetic, patient and passionate about supporting people with mental health needs. Confident engaging with individuals with neurodiversity or complex backgrounds. Has experience (or is keen to learn) therapeutic de-escalation and crisis-intervention techniques. Adaptable, proactive, and able to respond to changing needs. Full training will be provided so if you feel you can embed our values and offer quality support to enable people to achieve their goals, we want to hear from you! Venture-People is an award-winning organisation, formed from our shared ambition to provide high-quality and psychologically informed support. We provide bespoke, community-based support to individuals with complex needs; including a mental health diagnosis, neurodiversity, or those who may have endured trauma. The people we support may have spent an extended period in hospital or another setting, therefore we utilise a person-centred approach; empowering individuals to become as independent as possible within their own homes
Waking Night Care Assistant Job Details: Job Reference: HCC623602 Salary Range: £25,186 - £26,244 pro-rata, per annum (actual salary £23,824 - £24,825 per annum) Work Location: West Street, Havant Hours per week: 35 Contract Type: Permanent Closing Date: 1 April 2026 The Role: Here at West Street we provide emergency, crisis and assessment accommodation services for adults with learning disabilities. As a Night Care Assistant , you'll play a key role in delivering personalised physical and emotional care to the people who stay with us, ensuring their comfort, wellbeing and safety during the night. Join our supportive team and be part of something special, where your dedication and compassion can make a big difference to the lives of others. What you'll do: Support at night : Help service users with personal care and taking medication. Provide person-centred care : Each of our service users is unique, with their own physical, mental, social and emotional needs. You'll focus on their strengths and tailor your approach to meet each person's unique needs. Promote independence : Encourage service users to make personal care choices and support their self-care and independence. Build relationships : Establish supportive connections with service users, their families, and colleagues. What we're looking for: You'll be working independently so some previous experience is desirable, but we will provide full training to enable you to be a great Night Care Assistant . What's more important to us is that you have the right values, skills and motivations to provide high quality care. Passion and dedication : A genuine desire to help others and make a positive and lasting difference to their lives. Empathy and compassion : Understand and share the feelings of others to build trust and provide emotional support. Respect and patience : Treat service users with dignity and respect and adapt to their individual needs calmly, even in challenging situations. Attentiveness: Strong observational skills to closely monitor mental and physical health during the night and the ability to respond quickly and appropriately to verbal and non-verbal signs. Working independently : You'll be comfortable working with minimal supervision, assessing and evaluating situations during the night and deciding how to respond. Communication skills : Clear and effective communication and the ability to interact with service users with a diverse range of complex communication and sensory support needs. We would love to hear from you about your experience and transferable skills. If you would like to arrange an informal chat to discuss the role and what you can bring to the team, please contact us using the details below. Why join us? Rewarding work : Make a real difference in our service users' lives, knowing that your efforts can create a lasting impact and enhance their quality of life. Training : We provide a full, in-depth and supportive induction programme along with continuous training and development. Supportive environment : Work in an inclusive, friendly, and collaborative team who feel proud of the work they do to support people in our community. Professional growth : We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and advance your career in the care sector. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package : Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. For this role you'll be required to work nights, weekends and bank holidays for which enhancements will be paid in line with the HCC salary policy. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. Other job titles you may be searching for: Health Care Assistant, Care Worker, Residential Care Assistant, Residential Support Worker, Waking Night, Night Support Worker, Home Care Worker, Home Care Assistant, Domiciliary Care Worker, Night Carer, Community Care Assistant, Homecare Assistant, Assistant House Parent and Personal Care Giver.
May 19, 2026
Full time
Waking Night Care Assistant Job Details: Job Reference: HCC623602 Salary Range: £25,186 - £26,244 pro-rata, per annum (actual salary £23,824 - £24,825 per annum) Work Location: West Street, Havant Hours per week: 35 Contract Type: Permanent Closing Date: 1 April 2026 The Role: Here at West Street we provide emergency, crisis and assessment accommodation services for adults with learning disabilities. As a Night Care Assistant , you'll play a key role in delivering personalised physical and emotional care to the people who stay with us, ensuring their comfort, wellbeing and safety during the night. Join our supportive team and be part of something special, where your dedication and compassion can make a big difference to the lives of others. What you'll do: Support at night : Help service users with personal care and taking medication. Provide person-centred care : Each of our service users is unique, with their own physical, mental, social and emotional needs. You'll focus on their strengths and tailor your approach to meet each person's unique needs. Promote independence : Encourage service users to make personal care choices and support their self-care and independence. Build relationships : Establish supportive connections with service users, their families, and colleagues. What we're looking for: You'll be working independently so some previous experience is desirable, but we will provide full training to enable you to be a great Night Care Assistant . What's more important to us is that you have the right values, skills and motivations to provide high quality care. Passion and dedication : A genuine desire to help others and make a positive and lasting difference to their lives. Empathy and compassion : Understand and share the feelings of others to build trust and provide emotional support. Respect and patience : Treat service users with dignity and respect and adapt to their individual needs calmly, even in challenging situations. Attentiveness: Strong observational skills to closely monitor mental and physical health during the night and the ability to respond quickly and appropriately to verbal and non-verbal signs. Working independently : You'll be comfortable working with minimal supervision, assessing and evaluating situations during the night and deciding how to respond. Communication skills : Clear and effective communication and the ability to interact with service users with a diverse range of complex communication and sensory support needs. We would love to hear from you about your experience and transferable skills. If you would like to arrange an informal chat to discuss the role and what you can bring to the team, please contact us using the details below. Why join us? Rewarding work : Make a real difference in our service users' lives, knowing that your efforts can create a lasting impact and enhance their quality of life. Training : We provide a full, in-depth and supportive induction programme along with continuous training and development. Supportive environment : Work in an inclusive, friendly, and collaborative team who feel proud of the work they do to support people in our community. Professional growth : We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and advance your career in the care sector. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package : Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. For this role you'll be required to work nights, weekends and bank holidays for which enhancements will be paid in line with the HCC salary policy. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. Other job titles you may be searching for: Health Care Assistant, Care Worker, Residential Care Assistant, Residential Support Worker, Waking Night, Night Support Worker, Home Care Worker, Home Care Assistant, Domiciliary Care Worker, Night Carer, Community Care Assistant, Homecare Assistant, Assistant House Parent and Personal Care Giver.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness. We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless. About the role As Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to end their homelessness. You will welcome people and listen carefully to their story whilst providing information, advice, and guidance. This role ensures that anyone who contacts the service will get an immediate response from the Engagement and Assessment team. The team will be making sure that anyone who would benefit from services, support and advice elsewhere will be signposted and referred. When we're best placed to help, people will be rapidly allocated a Crisis Lead Worker. About you To be successful in this role you will have: Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way. Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service. Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG. Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures. Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach. Ability to manage a caseload, and successful relationships with external service providers and partners. Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams) Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 14th June 2026 at 23:59 Interviews will take place on Wednesday 24th June 2026 at Crisis Skylight South Wales, 163 St Helens Road, Swansea SA1 4DQ Interview process: Competency-based interview followed by a service user panel interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
May 19, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness. We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless. About the role As Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to end their homelessness. You will welcome people and listen carefully to their story whilst providing information, advice, and guidance. This role ensures that anyone who contacts the service will get an immediate response from the Engagement and Assessment team. The team will be making sure that anyone who would benefit from services, support and advice elsewhere will be signposted and referred. When we're best placed to help, people will be rapidly allocated a Crisis Lead Worker. About you To be successful in this role you will have: Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way. Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service. Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG. Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures. Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach. Ability to manage a caseload, and successful relationships with external service providers and partners. Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams) Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 14th June 2026 at 23:59 Interviews will take place on Wednesday 24th June 2026 at Crisis Skylight South Wales, 163 St Helens Road, Swansea SA1 4DQ Interview process: Competency-based interview followed by a service user panel interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. Job Title: Senior Practitioner Psychologist (internally this role is known as Senior Skylight Psychologist) or Practitioner Psychologist (internally known as Skylight Psychologist) The Skylight Psychologist role is offered as a development opportunity for candidates in the first 18 months post qualification. There would be the opportunity to progress to the Senior Skylight Psychologist role when they meet the relevant clinical and leadership competencies, in line with Crisis Preceptorship Framework. Qualifications: You must be a Practitioner Psychologist registered with the HCPC. For the Skylight Psychologist role, we will consider applications from individuals due to complete doctoral training. Hours : Part-time 14 hours per week, Tuesday and Wednesday. Salary : Full-time and part-time (14hours per week) salaries are as follows: Skylight Psychologist, qualified within the last 18 months: £50,757 per annum FTE (part-time £20,302) Senior Skylight Psychologist: 18 months to 4 years qualified - £58,364 per annum FTE (part-time £23,345) 5 to 7 years qualified - £60,454 per annum FTE (part-time £24,181) 8+ years qualified - £64,504 per annum FTE (part-time £25,801) Please note this opportunity is part-time. Our salaries are fixed to counter inequity, and we do not negotiate at offer stage. Location : Crisis Skylight London Commercial Street, E1 6LT This is a primarily onsite role, so you can support our members and team face to face, but some homeworking may be an option in line with Crisis Hybrid Working Policy. About the role We are committed to ending the homelessness of more people using our direct services, including people with complex needs. To do this, we are seeking a part-time Practitioner Psychologists to join our fantastic team in Crisis Skylight London. You will form part of the local Leadership team, supporting the implementation of Psychologically Informed Environments (PIEs). You will support the delivery of our work to members by offering training and leading reflective practice for staff and providing direct services to members at times. You will also be a part of a national psychology team made up of a Lead Clinical Psychologist, a Regional Lead Clinical Psychologist and nine Practitioner Psychologists as well as Trainee Clinical Psychologists on placements. At Crisis, we understand more and more Practitioner Psychologists are taking on multiple part-time opportunities within the NHS, academia, private practice and the third sector as this has been the case with our own team. Crisis and our members have benefited from employing people with a variety of different work experience. This an opportunity for you to work within an agile and progressive charity where you can influence psychologically informed ways of working to end homelessness for good. You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences. About you We are looking for people who are community focused and driven by our shared values. This role brings a real opportunity to be creative and flexible in our approach to working psychologically with people who face multiple disadvantages, and to support the staff teams via training and reflective practice. There are opportunities to provide direct support as well as working extensively with local teams and other parts of the organisation to influence policy and practice developments. We are looking for someone with post qualification experience of working within complex systems and you may have direct experience of working with people who experience homelessness. You will be excited by the prospect of working innovatively to deliver services locally alongside the Skylight team, as well linking in closely with the wider Psychology team to develop the service. You will be committed towards social justice, and to being an advocate for those we work with and for breaking down the systemic barriers that exclude those who need most support. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) As a member of the Practitioner Psychology Team, you will have: Access to funds to support CPD as part of a wider commitment to ensure meeting HCPC standards. Reimbursement of costs to join a professional body (e.g., ACP/BPS) Bi-annual away day with the Team Access to high quality clinical and professional supervision Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Wednesday 10th June 2026 at 23:59 Interviews will take place week commencing 22nd June, in-person at Crisis Skylight London, Commercial Street, E1 6LT We welcome informal conversations to learn more about the role with a member of our Skylight Psychology Team, and we will arrange a call. Contact information can be found on our website. We would also strongly encourage you to visit Crisis Skylight London prior to applying. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
May 19, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. Job Title: Senior Practitioner Psychologist (internally this role is known as Senior Skylight Psychologist) or Practitioner Psychologist (internally known as Skylight Psychologist) The Skylight Psychologist role is offered as a development opportunity for candidates in the first 18 months post qualification. There would be the opportunity to progress to the Senior Skylight Psychologist role when they meet the relevant clinical and leadership competencies, in line with Crisis Preceptorship Framework. Qualifications: You must be a Practitioner Psychologist registered with the HCPC. For the Skylight Psychologist role, we will consider applications from individuals due to complete doctoral training. Hours : Part-time 14 hours per week, Tuesday and Wednesday. Salary : Full-time and part-time (14hours per week) salaries are as follows: Skylight Psychologist, qualified within the last 18 months: £50,757 per annum FTE (part-time £20,302) Senior Skylight Psychologist: 18 months to 4 years qualified - £58,364 per annum FTE (part-time £23,345) 5 to 7 years qualified - £60,454 per annum FTE (part-time £24,181) 8+ years qualified - £64,504 per annum FTE (part-time £25,801) Please note this opportunity is part-time. Our salaries are fixed to counter inequity, and we do not negotiate at offer stage. Location : Crisis Skylight London Commercial Street, E1 6LT This is a primarily onsite role, so you can support our members and team face to face, but some homeworking may be an option in line with Crisis Hybrid Working Policy. About the role We are committed to ending the homelessness of more people using our direct services, including people with complex needs. To do this, we are seeking a part-time Practitioner Psychologists to join our fantastic team in Crisis Skylight London. You will form part of the local Leadership team, supporting the implementation of Psychologically Informed Environments (PIEs). You will support the delivery of our work to members by offering training and leading reflective practice for staff and providing direct services to members at times. You will also be a part of a national psychology team made up of a Lead Clinical Psychologist, a Regional Lead Clinical Psychologist and nine Practitioner Psychologists as well as Trainee Clinical Psychologists on placements. At Crisis, we understand more and more Practitioner Psychologists are taking on multiple part-time opportunities within the NHS, academia, private practice and the third sector as this has been the case with our own team. Crisis and our members have benefited from employing people with a variety of different work experience. This an opportunity for you to work within an agile and progressive charity where you can influence psychologically informed ways of working to end homelessness for good. You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences. About you We are looking for people who are community focused and driven by our shared values. This role brings a real opportunity to be creative and flexible in our approach to working psychologically with people who face multiple disadvantages, and to support the staff teams via training and reflective practice. There are opportunities to provide direct support as well as working extensively with local teams and other parts of the organisation to influence policy and practice developments. We are looking for someone with post qualification experience of working within complex systems and you may have direct experience of working with people who experience homelessness. You will be excited by the prospect of working innovatively to deliver services locally alongside the Skylight team, as well linking in closely with the wider Psychology team to develop the service. You will be committed towards social justice, and to being an advocate for those we work with and for breaking down the systemic barriers that exclude those who need most support. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) As a member of the Practitioner Psychology Team, you will have: Access to funds to support CPD as part of a wider commitment to ensure meeting HCPC standards. Reimbursement of costs to join a professional body (e.g., ACP/BPS) Bi-annual away day with the Team Access to high quality clinical and professional supervision Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Wednesday 10th June 2026 at 23:59 Interviews will take place week commencing 22nd June, in-person at Crisis Skylight London, Commercial Street, E1 6LT We welcome informal conversations to learn more about the role with a member of our Skylight Psychology Team, and we will arrange a call. Contact information can be found on our website. We would also strongly encourage you to visit Crisis Skylight London prior to applying. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
Outreach Housing Support Worker Salary Banding: £28,893.00 per annum with potential to progress through salary band. Contract: 12 month Fixed Term contract Hours: Full Time, 37 Hours Per Week Location: Hatfield / Hybrid / Hertfordshire travel - Candidates must have a full driving license and use of own vehicle for business purposes About us Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build safer, more stable futures. About the Role We re looking for an Outreach Housing Support Worker to join our team and provide high quality housing advice and support to young people aged . This is a flexible role that responds to the needs of young people in the community, helping them navigate housing challenges and avoid or move on from homelessness. The Difference You ll Make In this role, you ll deliver tailored housing advice that helps young people understand their realistic options and take positive steps forward particularly during times of crisis. You ll play a key role in preventing both first-time and repeat homelessness by building strong relationships and supporting meaningful engagement. The young people we work with are resilient and inspiring, but may face complex barriers with limited support. We re looking for someone who brings empathy, patience and determination, and who is committed to helping others grow in confidence and independence. What You ll Be Doing You ll have a varied and rewarding role, including: Delivering high-quality housing advice and guidance to young people aged Supporting individuals to understand their housing rights, options and responsibilities Building trusting, professional relationships to encourage engagement and positive outcomes Working with colleagues and external partners to prevent homelessness and coordinate support Managing a varied caseload with competing priorities and timescales Identifying and responding to risk, including safeguarding concerns Supporting young people through crisis situations and helping them plan next steps Maintaining accurate, timely records and case notes Promoting independence, resilience and informed decision-making What We re Looking For We re keen to hear from people who are: Passionate about supporting individuals with diverse and complex needs Committed to providing inclusive, compassionate and person-centred support Knowledgeable about the challenges facing young people experiencing homelessness Skilled at building rapport, motivating others and maintaining professional boundaries Confident managing workloads and balancing competing priorities Well organised, with strong administration and IT skills (Word, Excel, Teams, Outlook) Clear on confidentiality, safeguarding and professional integrity Able to work independently and collaboratively within a team Flexible, adaptable and committed to ongoing learning You ll also need: A full, clean UK driving licence and access to your own vehicle Experience in the voluntary sector is helpful but not essential we value transferable skills, lived values and a willingness to learn. This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless pre-employment checks. Please note that additional information referring to the DBS is in the guidance notes to the application form. What We Offer We want you to feel valued, supported and able to thrive. We offer: A supportive, knowledgeable and collaborative team 25 days annual leave plus bank holidays (rising to 28 with service) An extra day off for your birthday Holiday purchase scheme and hybrid working opportunities Mileage paid for work-related travel Pension scheme and Group Life Insurance BHSF Health Cash Plan and Employee Assistance Programme Blue Light Card discounts Company sick pay (subject to eligibility) Ongoing training and development, including secondment opportunities Long service awards, refer-a-friend scheme and monthly staff draws How to Apply To apply, please visit our website and submit: Your CV A covering letter or short video highlighting your skills and experience Closing date: 4th June 2026 Recruitment afternoon: 11th May 2026 (Shortlisted candidates will be invited to a further interview stage) If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you. Our Commitment to Inclusion We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, identities and experiences, and actively challenge discrimination in all its forms. Our Promise to You We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.
May 19, 2026
Full time
Outreach Housing Support Worker Salary Banding: £28,893.00 per annum with potential to progress through salary band. Contract: 12 month Fixed Term contract Hours: Full Time, 37 Hours Per Week Location: Hatfield / Hybrid / Hertfordshire travel - Candidates must have a full driving license and use of own vehicle for business purposes About us Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build safer, more stable futures. About the Role We re looking for an Outreach Housing Support Worker to join our team and provide high quality housing advice and support to young people aged . This is a flexible role that responds to the needs of young people in the community, helping them navigate housing challenges and avoid or move on from homelessness. The Difference You ll Make In this role, you ll deliver tailored housing advice that helps young people understand their realistic options and take positive steps forward particularly during times of crisis. You ll play a key role in preventing both first-time and repeat homelessness by building strong relationships and supporting meaningful engagement. The young people we work with are resilient and inspiring, but may face complex barriers with limited support. We re looking for someone who brings empathy, patience and determination, and who is committed to helping others grow in confidence and independence. What You ll Be Doing You ll have a varied and rewarding role, including: Delivering high-quality housing advice and guidance to young people aged Supporting individuals to understand their housing rights, options and responsibilities Building trusting, professional relationships to encourage engagement and positive outcomes Working with colleagues and external partners to prevent homelessness and coordinate support Managing a varied caseload with competing priorities and timescales Identifying and responding to risk, including safeguarding concerns Supporting young people through crisis situations and helping them plan next steps Maintaining accurate, timely records and case notes Promoting independence, resilience and informed decision-making What We re Looking For We re keen to hear from people who are: Passionate about supporting individuals with diverse and complex needs Committed to providing inclusive, compassionate and person-centred support Knowledgeable about the challenges facing young people experiencing homelessness Skilled at building rapport, motivating others and maintaining professional boundaries Confident managing workloads and balancing competing priorities Well organised, with strong administration and IT skills (Word, Excel, Teams, Outlook) Clear on confidentiality, safeguarding and professional integrity Able to work independently and collaboratively within a team Flexible, adaptable and committed to ongoing learning You ll also need: A full, clean UK driving licence and access to your own vehicle Experience in the voluntary sector is helpful but not essential we value transferable skills, lived values and a willingness to learn. This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless pre-employment checks. Please note that additional information referring to the DBS is in the guidance notes to the application form. What We Offer We want you to feel valued, supported and able to thrive. We offer: A supportive, knowledgeable and collaborative team 25 days annual leave plus bank holidays (rising to 28 with service) An extra day off for your birthday Holiday purchase scheme and hybrid working opportunities Mileage paid for work-related travel Pension scheme and Group Life Insurance BHSF Health Cash Plan and Employee Assistance Programme Blue Light Card discounts Company sick pay (subject to eligibility) Ongoing training and development, including secondment opportunities Long service awards, refer-a-friend scheme and monthly staff draws How to Apply To apply, please visit our website and submit: Your CV A covering letter or short video highlighting your skills and experience Closing date: 4th June 2026 Recruitment afternoon: 11th May 2026 (Shortlisted candidates will be invited to a further interview stage) If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you. Our Commitment to Inclusion We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, identities and experiences, and actively challenge discrimination in all its forms. Our Promise to You We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.
SCUK Non-Financial Risk and Control Manager Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. We are pleased to share that we are looking for a Non-Financial Risk & Control Manager to join our Risk team on a 12-month Fixed Term Contract. Reporting to the Head of Non-Financial Risk, the purpose of the role is to manage, report and provide oversight of risk and controls within SCUK while being the SME and overall responsible lead for Non-Financial Risk and Control Management including Operational Risk and Resilience. You will be responsible for the day-to-day management for your team across the Non-Financial Risk and Control function and will also ensure SCUK remain aligned to group wide initiatives, frameworks and policies. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: General Strategy Managing the Non-Financial Risk team on a daily basis including through appropriate planning Oversight, tracking and ownership of the risk appetite for non-financial risks Preparation and presentation relevant Non-Financial Risk initiatives in respect and applying the methodology of shareholders and/or group Oversight and approval of the Operational Risk Assessments carried out by the business on change management initiatives Oversight and approval within mandated level of Risk Acceptance requests Monthly preparation and presentation of relevant management information to relevant committees Supporting with the oversight of the SCUK Risk and Control Self-Assessment with the appropriate representation at SCUK and SanUK/SCF fora Incident Management - supporting investigations and resolution in accordance with policies while collating, reporting and escalating those incidents posing a threat to SCUK Supporting the activities relating to all Bronze Crisis Management events, including escalation to Silver CM, facilitation of firm wide events and reporting requirements Oversight of Joint Ventures in all relevant aspects of Operational Risk, Resilience and controls performance Technical Knowledge Maintain up-to-date awareness of all relevant SCUK policies and processes. Possess a relevant industry qualification with at least 3 years' experience in a Risk and Control environment. Act as the SME in regard to risk related management tools Stakeholder Engagement Establish sound working relationships with all areas of the business Maintain relationships with both Santander UK and Santander Consumer Finance Division (Madrid) Maintain relationships with Heads of Department, Senior Management and Directors Work with stakeholders across the business to review and identify SCUK's top risks under the Risk and Control Self-Assessment program ('RCSA') Communication and Reporting Responsible for the timely production of high-quality MI reporting suite/dashboard for all related Risk types Establish and maintain effective communications with Senior Management within SCUK, SAN UK, SCF, joint ventures and manufacturer partners Outsourced Oversight Oversight and monitoring of any outsourced or other SCUK department related activities to ensure performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are delivered and contractual obligations are verified and audited Risk Responsible for the activities relating to Non-Financial Risk Management, engaging with stakeholders to address issues and escalate to Senior Managers or Fora as necessary Dealing with/escalating identified risks in relation to SCUK policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework Controls Responsible for the management of designing, implementing and performing second line internal controls What we're looking for: Work experience in a similar role within a Risk function (ideally within Financial Services) Experience of managing projects and progressing activity to meet required timeframes and company objectives Good and demonstrable communication skills Able to establish and maintain good relationships with levels across the business Previous report writing experience Attention to detail, well organised and self-motivated Ability to analyse, enquire and challenge information Willingness to learn with an open mind to challenge existing procedures Risk analysis experience within Financial Services (desirable - not essential) A sound knowledge of policies and procedures within financial services regulated and compliant environments (desirable - not essential) Strong PC software skills and the ability to produce good quality, accurate working documentation and presentations, including business case proposals and requirements, briefs and presentations (desirable - not essential) We have a range of benefits available which include: Competitive salary of £70,000-£75,000 (dependent on skills & experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 09:00-17:00 across Monday to Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge
May 19, 2026
Full time
SCUK Non-Financial Risk and Control Manager Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. We are pleased to share that we are looking for a Non-Financial Risk & Control Manager to join our Risk team on a 12-month Fixed Term Contract. Reporting to the Head of Non-Financial Risk, the purpose of the role is to manage, report and provide oversight of risk and controls within SCUK while being the SME and overall responsible lead for Non-Financial Risk and Control Management including Operational Risk and Resilience. You will be responsible for the day-to-day management for your team across the Non-Financial Risk and Control function and will also ensure SCUK remain aligned to group wide initiatives, frameworks and policies. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: General Strategy Managing the Non-Financial Risk team on a daily basis including through appropriate planning Oversight, tracking and ownership of the risk appetite for non-financial risks Preparation and presentation relevant Non-Financial Risk initiatives in respect and applying the methodology of shareholders and/or group Oversight and approval of the Operational Risk Assessments carried out by the business on change management initiatives Oversight and approval within mandated level of Risk Acceptance requests Monthly preparation and presentation of relevant management information to relevant committees Supporting with the oversight of the SCUK Risk and Control Self-Assessment with the appropriate representation at SCUK and SanUK/SCF fora Incident Management - supporting investigations and resolution in accordance with policies while collating, reporting and escalating those incidents posing a threat to SCUK Supporting the activities relating to all Bronze Crisis Management events, including escalation to Silver CM, facilitation of firm wide events and reporting requirements Oversight of Joint Ventures in all relevant aspects of Operational Risk, Resilience and controls performance Technical Knowledge Maintain up-to-date awareness of all relevant SCUK policies and processes. Possess a relevant industry qualification with at least 3 years' experience in a Risk and Control environment. Act as the SME in regard to risk related management tools Stakeholder Engagement Establish sound working relationships with all areas of the business Maintain relationships with both Santander UK and Santander Consumer Finance Division (Madrid) Maintain relationships with Heads of Department, Senior Management and Directors Work with stakeholders across the business to review and identify SCUK's top risks under the Risk and Control Self-Assessment program ('RCSA') Communication and Reporting Responsible for the timely production of high-quality MI reporting suite/dashboard for all related Risk types Establish and maintain effective communications with Senior Management within SCUK, SAN UK, SCF, joint ventures and manufacturer partners Outsourced Oversight Oversight and monitoring of any outsourced or other SCUK department related activities to ensure performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are delivered and contractual obligations are verified and audited Risk Responsible for the activities relating to Non-Financial Risk Management, engaging with stakeholders to address issues and escalate to Senior Managers or Fora as necessary Dealing with/escalating identified risks in relation to SCUK policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework Controls Responsible for the management of designing, implementing and performing second line internal controls What we're looking for: Work experience in a similar role within a Risk function (ideally within Financial Services) Experience of managing projects and progressing activity to meet required timeframes and company objectives Good and demonstrable communication skills Able to establish and maintain good relationships with levels across the business Previous report writing experience Attention to detail, well organised and self-motivated Ability to analyse, enquire and challenge information Willingness to learn with an open mind to challenge existing procedures Risk analysis experience within Financial Services (desirable - not essential) A sound knowledge of policies and procedures within financial services regulated and compliant environments (desirable - not essential) Strong PC software skills and the ability to produce good quality, accurate working documentation and presentations, including business case proposals and requirements, briefs and presentations (desirable - not essential) We have a range of benefits available which include: Competitive salary of £70,000-£75,000 (dependent on skills & experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 09:00-17:00 across Monday to Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge
Head of Customer Experience and Service Innovation At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible. Context: Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus. CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role. These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. Purpose: This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale. Passion: This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope. Role: Accountabilities: Team and Capability Development Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture. Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements. Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent. Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset. Modular Service Architecture (Design to Grow) Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context. Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry. Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite. Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points. Decentralised Content & Knowledge Strategy Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons. Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement. Impact-Led Design Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church. Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry). Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design. Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements. Senior Leadership Team Contributions: Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP s values. Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters. Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space. Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency. Play an active role as a member of the team in: Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn. Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness. Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice. Measurable Outputs: Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort). Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services. Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement. Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team. Meantime to innovation: Reducing the time it takes from idea to implementation. Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team. Culture: Working at CAP is more than a job; it s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague s personal milestone. We expect our team to be 'all in' not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment. CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises: . click apply for full job details
May 19, 2026
Full time
Head of Customer Experience and Service Innovation At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible. Context: Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus. CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role. These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. Purpose: This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale. Passion: This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope. Role: Accountabilities: Team and Capability Development Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture. Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements. Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent. Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset. Modular Service Architecture (Design to Grow) Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context. Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry. Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite. Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points. Decentralised Content & Knowledge Strategy Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons. Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement. Impact-Led Design Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church. Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry). Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design. Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements. Senior Leadership Team Contributions: Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP s values. Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters. Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space. Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency. Play an active role as a member of the team in: Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn. Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness. Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice. Measurable Outputs: Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort). Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services. Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement. Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team. Meantime to innovation: Reducing the time it takes from idea to implementation. Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team. Culture: Working at CAP is more than a job; it s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague s personal milestone. We expect our team to be 'all in' not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment. CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises: . click apply for full job details
