The Dynamics CRM Functional Consultant (Junior) is a member of the team supporting, configuring, and contributing to the development of the Society's Microsoft Dynamics 365 CRM and wider Power Platform, working in collaboration with the RS Development and IT teams. The role focuses on system development, customisation, and user enablement, with data quality remaining an important underpinning of all work. The role will work closely with the Society's CRM Manager, CRM team colleagues, members of the Application Support Team and other members of the IT Team, contributing hands on to solution development and Power Platform automation, and supporting Application Lifecycle Management (ALM) activities across environments in line with team processes. A key part of the role is working directly with end users to improve adoption and effectiveness of the CRM through customisations, low code solutions, training, and shared day to day operational support, ensuring the platform continues to meet organisational needs. Please note that we are unable to offer sponsorship for this role. Reports to: Dynamics CRM Manager Line manages: None Location: Carlton House Terrace, London, SW1Y 5AG Hours: 35hr Contract Type: Permanent Pay band: D, £42,000 to £45,500 per annum Closing date for applications: 25 May 2026 Interviews will be held: 5 June 2026 Key responsibilities and tasks Working within established change control processes to configure and develop Dynamics 365 customisations, including tables, forms, views, business rules, and model driven app components, to support evolving business processes. Build and maintain Power Platform solutions, with guidance from senior team members, including Power Automate flows and supporting apps/pages, to automate processes and improve user efficiency. Provide first line support and troubleshooting on issues with the CRM platform, as a shared responsibility within the CRM team, alongside support for general CRM queries as required. Provide support and CRM training to staff on an ongoing basis to best utilise the system, including introducing new functionality, implementing "how to" guides, resolving user issues and interfacing with external support as required. Support ALM activities in line with team deployment patterns, including assisting with solution creation, upgrades, patching and deployments across development, test, and production environments. Increase utilisation of the CRM through user engagement, developing MS Power Platform flows and apps, extracting data, producing tailored reports, and responding to user requests for system functionality. Create and manage CRM export and import processes that include data validation steps to support team requirements and improve data quality at source. Working with other members of the CRM and wider IT Team to add support within the CRM for verifying contact and account (organisation) data with external systems such as ORCID, Ringgold and UK Government data sources. Key knowledge and skills Essential: Good understanding of how to handle and manage personal data. Experience of data management and validation, with some exposure to data structures within Dynamics 365 Practical experience administering and functional customisation of Microsoft Dynamics 365 CRM. Hands on experience using the Microsoft Power Platform, particularly Power Automate, and configuring model driven apps. Exposure to managed and unmanaged solutions, and involvement in ALM processes such as solution upgrades and deployments Strong working knowledge of Microsoft Office 365, with advanced skills in Word and Excel. Strong analytical and problem solving skills, with methodical attention to detail. Good interpersonal and communication skills with people at various levels, and the ability to work with both technical and non technical users. Strong customer service skills. Strong time management skills with the ability to adapt to varying needs and prioritise tasks. Experience providing end user support and delivering CRM training. Desirable Experience of using Power BI for reporting. Experience of providing training to end users, including group and one to one sessions, and producing guides and training materials. Experience of capturing requirements from end users, understanding system issues and communicating these to other members of the CRM team. Microsoft Certifications. Experience developing wider Power Platform components, such as Power Apps or Power Pages. Experience with supporting development tools - XRMToolBox, Power Platform CLI & DevOps.
May 20, 2026
Full time
The Dynamics CRM Functional Consultant (Junior) is a member of the team supporting, configuring, and contributing to the development of the Society's Microsoft Dynamics 365 CRM and wider Power Platform, working in collaboration with the RS Development and IT teams. The role focuses on system development, customisation, and user enablement, with data quality remaining an important underpinning of all work. The role will work closely with the Society's CRM Manager, CRM team colleagues, members of the Application Support Team and other members of the IT Team, contributing hands on to solution development and Power Platform automation, and supporting Application Lifecycle Management (ALM) activities across environments in line with team processes. A key part of the role is working directly with end users to improve adoption and effectiveness of the CRM through customisations, low code solutions, training, and shared day to day operational support, ensuring the platform continues to meet organisational needs. Please note that we are unable to offer sponsorship for this role. Reports to: Dynamics CRM Manager Line manages: None Location: Carlton House Terrace, London, SW1Y 5AG Hours: 35hr Contract Type: Permanent Pay band: D, £42,000 to £45,500 per annum Closing date for applications: 25 May 2026 Interviews will be held: 5 June 2026 Key responsibilities and tasks Working within established change control processes to configure and develop Dynamics 365 customisations, including tables, forms, views, business rules, and model driven app components, to support evolving business processes. Build and maintain Power Platform solutions, with guidance from senior team members, including Power Automate flows and supporting apps/pages, to automate processes and improve user efficiency. Provide first line support and troubleshooting on issues with the CRM platform, as a shared responsibility within the CRM team, alongside support for general CRM queries as required. Provide support and CRM training to staff on an ongoing basis to best utilise the system, including introducing new functionality, implementing "how to" guides, resolving user issues and interfacing with external support as required. Support ALM activities in line with team deployment patterns, including assisting with solution creation, upgrades, patching and deployments across development, test, and production environments. Increase utilisation of the CRM through user engagement, developing MS Power Platform flows and apps, extracting data, producing tailored reports, and responding to user requests for system functionality. Create and manage CRM export and import processes that include data validation steps to support team requirements and improve data quality at source. Working with other members of the CRM and wider IT Team to add support within the CRM for verifying contact and account (organisation) data with external systems such as ORCID, Ringgold and UK Government data sources. Key knowledge and skills Essential: Good understanding of how to handle and manage personal data. Experience of data management and validation, with some exposure to data structures within Dynamics 365 Practical experience administering and functional customisation of Microsoft Dynamics 365 CRM. Hands on experience using the Microsoft Power Platform, particularly Power Automate, and configuring model driven apps. Exposure to managed and unmanaged solutions, and involvement in ALM processes such as solution upgrades and deployments Strong working knowledge of Microsoft Office 365, with advanced skills in Word and Excel. Strong analytical and problem solving skills, with methodical attention to detail. Good interpersonal and communication skills with people at various levels, and the ability to work with both technical and non technical users. Strong customer service skills. Strong time management skills with the ability to adapt to varying needs and prioritise tasks. Experience providing end user support and delivering CRM training. Desirable Experience of using Power BI for reporting. Experience of providing training to end users, including group and one to one sessions, and producing guides and training materials. Experience of capturing requirements from end users, understanding system issues and communicating these to other members of the CRM team. Microsoft Certifications. Experience developing wider Power Platform components, such as Power Apps or Power Pages. Experience with supporting development tools - XRMToolBox, Power Platform CLI & DevOps.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Sales and Marketing team are looking to recruit five Senior New Business Managers across BDO regions. (London, North, South, Thames Valley West, Midlands, Scotland). Role purpose The Senior New Business Manager is deployed into a defined area of the business and leads new business generation activity aligned to growth and market priorities, including the firm's Target and Priority Client programmes. The role is accountable for delivering qualified meetings and building early-stage relationships with target organisations and individuals, using buyer-led, issue-based approaches and solution-oriented positioning, aligned to our sales methodology. The role also takes sales-qualified leads (SQLs) generated through marketing campaigns and progresses them with discipline-ensuring timely follow-up, clear next steps, and accurate campaign attribution in CRM. In addition, the role supports capability uplift by coaching junior New Business colleagues and helping build confidence of junior fee earners through structured "take to market" activity, reinforcing consistent habits and continuous improvement. The role uses available tools and automation to improve consistency, efficiency and traceability, and helps increase awareness of those tools within the deployed area. Key responsibilities Execute targeting and outreach activity against agreed priority lists, ensuring quality and consistency. Tailor outreach and conversation approaches using buyer needs, issue-led context and propositions. Generate and convert conversations into qualified meetings and early-stage relationships. Accept and progress sales-qualified leads (SQLs) from campaigns with clear follow-up discipline (speed-to-lead, next step agreed, progression tracked). Deliver clean handoffs to Partners/Account teams using the agreed minimum pack, acceptance criteria and follow-through expectations. Coach New Business Managers/juniors on outreach excellence, qualification discipline, handoff quality and CRM discipline. Contribute to team learning sessions and onboarding. You will be someone with Strong experience in new business development, lead generation or outbound sales in a complex B2B environment (professional services beneficial). Confident engaging stakeholders and generating meetings through credible, issue-led outreach. Strong qualification discipline and ability to balance volume with quality. Strong collaboration across Sales, Marketing and GTM, and comfort operating within a shared sales methodology. Strong performance mindset and CRM discipline, including attribution awareness. Coaching experience or strong capability to develop others. Microsoft Dynamics (CRM) experience (activity logging, attribution/source discipline, and progression reporting.) Target lists and performance dashboards/insight packs TBC . Supporting tooling and automation used in new business delivery and enablement TBC . At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
May 20, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Sales and Marketing team are looking to recruit five Senior New Business Managers across BDO regions. (London, North, South, Thames Valley West, Midlands, Scotland). Role purpose The Senior New Business Manager is deployed into a defined area of the business and leads new business generation activity aligned to growth and market priorities, including the firm's Target and Priority Client programmes. The role is accountable for delivering qualified meetings and building early-stage relationships with target organisations and individuals, using buyer-led, issue-based approaches and solution-oriented positioning, aligned to our sales methodology. The role also takes sales-qualified leads (SQLs) generated through marketing campaigns and progresses them with discipline-ensuring timely follow-up, clear next steps, and accurate campaign attribution in CRM. In addition, the role supports capability uplift by coaching junior New Business colleagues and helping build confidence of junior fee earners through structured "take to market" activity, reinforcing consistent habits and continuous improvement. The role uses available tools and automation to improve consistency, efficiency and traceability, and helps increase awareness of those tools within the deployed area. Key responsibilities Execute targeting and outreach activity against agreed priority lists, ensuring quality and consistency. Tailor outreach and conversation approaches using buyer needs, issue-led context and propositions. Generate and convert conversations into qualified meetings and early-stage relationships. Accept and progress sales-qualified leads (SQLs) from campaigns with clear follow-up discipline (speed-to-lead, next step agreed, progression tracked). Deliver clean handoffs to Partners/Account teams using the agreed minimum pack, acceptance criteria and follow-through expectations. Coach New Business Managers/juniors on outreach excellence, qualification discipline, handoff quality and CRM discipline. Contribute to team learning sessions and onboarding. You will be someone with Strong experience in new business development, lead generation or outbound sales in a complex B2B environment (professional services beneficial). Confident engaging stakeholders and generating meetings through credible, issue-led outreach. Strong qualification discipline and ability to balance volume with quality. Strong collaboration across Sales, Marketing and GTM, and comfort operating within a shared sales methodology. Strong performance mindset and CRM discipline, including attribution awareness. Coaching experience or strong capability to develop others. Microsoft Dynamics (CRM) experience (activity logging, attribution/source discipline, and progression reporting.) Target lists and performance dashboards/insight packs TBC . Supporting tooling and automation used in new business delivery and enablement TBC . At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Sales and Marketing team are looking to recruit five Senior New Business Managers across BDO regions. (London, North, South, Thames Valley West, Midlands, Scotland). Role purpose The Senior New Business Manager is deployed into a defined area of the business and leads new business generation activity aligned to growth and market priorities, including the firm's Target and Priority Client programmes. The role is accountable for delivering qualified meetings and building early-stage relationships with target organisations and individuals, using buyer-led, issue-based approaches and solution-oriented positioning, aligned to our sales methodology. The role also takes sales-qualified leads (SQLs) generated through marketing campaigns and progresses them with discipline-ensuring timely follow-up, clear next steps, and accurate campaign attribution in CRM. In addition, the role supports capability uplift by coaching junior New Business colleagues and helping build confidence of junior fee earners through structured "take to market" activity, reinforcing consistent habits and continuous improvement. The role uses available tools and automation to improve consistency, efficiency and traceability, and helps increase awareness of those tools within the deployed area. Key responsibilities Execute targeting and outreach activity against agreed priority lists, ensuring quality and consistency. Tailor outreach and conversation approaches using buyer needs, issue-led context and propositions. Generate and convert conversations into qualified meetings and early-stage relationships. Accept and progress sales-qualified leads (SQLs) from campaigns with clear follow-up discipline (speed-to-lead, next step agreed, progression tracked). Deliver clean handoffs to Partners/Account teams using the agreed minimum pack, acceptance criteria and follow-through expectations. Coach New Business Managers/juniors on outreach excellence, qualification discipline, handoff quality and CRM discipline. Contribute to team learning sessions and onboarding. You will be someone with Strong experience in new business development, lead generation or outbound sales in a complex B2B environment (professional services beneficial). Confident engaging stakeholders and generating meetings through credible, issue-led outreach. Strong qualification discipline and ability to balance volume with quality. Strong collaboration across Sales, Marketing and GTM, and comfort operating within a shared sales methodology. Strong performance mindset and CRM discipline, including attribution awareness. Coaching experience or strong capability to develop others. Microsoft Dynamics (CRM) experience (activity logging, attribution/source discipline, and progression reporting.) Target lists and performance dashboards/insight packs TBC . Supporting tooling and automation used in new business delivery and enablement TBC . At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
May 20, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Sales and Marketing team are looking to recruit five Senior New Business Managers across BDO regions. (London, North, South, Thames Valley West, Midlands, Scotland). Role purpose The Senior New Business Manager is deployed into a defined area of the business and leads new business generation activity aligned to growth and market priorities, including the firm's Target and Priority Client programmes. The role is accountable for delivering qualified meetings and building early-stage relationships with target organisations and individuals, using buyer-led, issue-based approaches and solution-oriented positioning, aligned to our sales methodology. The role also takes sales-qualified leads (SQLs) generated through marketing campaigns and progresses them with discipline-ensuring timely follow-up, clear next steps, and accurate campaign attribution in CRM. In addition, the role supports capability uplift by coaching junior New Business colleagues and helping build confidence of junior fee earners through structured "take to market" activity, reinforcing consistent habits and continuous improvement. The role uses available tools and automation to improve consistency, efficiency and traceability, and helps increase awareness of those tools within the deployed area. Key responsibilities Execute targeting and outreach activity against agreed priority lists, ensuring quality and consistency. Tailor outreach and conversation approaches using buyer needs, issue-led context and propositions. Generate and convert conversations into qualified meetings and early-stage relationships. Accept and progress sales-qualified leads (SQLs) from campaigns with clear follow-up discipline (speed-to-lead, next step agreed, progression tracked). Deliver clean handoffs to Partners/Account teams using the agreed minimum pack, acceptance criteria and follow-through expectations. Coach New Business Managers/juniors on outreach excellence, qualification discipline, handoff quality and CRM discipline. Contribute to team learning sessions and onboarding. You will be someone with Strong experience in new business development, lead generation or outbound sales in a complex B2B environment (professional services beneficial). Confident engaging stakeholders and generating meetings through credible, issue-led outreach. Strong qualification discipline and ability to balance volume with quality. Strong collaboration across Sales, Marketing and GTM, and comfort operating within a shared sales methodology. Strong performance mindset and CRM discipline, including attribution awareness. Coaching experience or strong capability to develop others. Microsoft Dynamics (CRM) experience (activity logging, attribution/source discipline, and progression reporting.) Target lists and performance dashboards/insight packs TBC . Supporting tooling and automation used in new business delivery and enablement TBC . At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Sales and Marketing team are looking to recruit five Senior New Business Managers across BDO regions. (London, North, South, Thames Valley West, Midlands, Scotland). Role purpose The Senior New Business Manager is deployed into a defined area of the business and leads new business generation activity aligned to growth and market priorities, including the firm's Target and Priority Client programmes. The role is accountable for delivering qualified meetings and building early-stage relationships with target organisations and individuals, using buyer-led, issue-based approaches and solution-oriented positioning, aligned to our sales methodology. The role also takes sales-qualified leads (SQLs) generated through marketing campaigns and progresses them with discipline-ensuring timely follow-up, clear next steps, and accurate campaign attribution in CRM. In addition, the role supports capability uplift by coaching junior New Business colleagues and helping build confidence of junior fee earners through structured "take to market" activity, reinforcing consistent habits and continuous improvement. The role uses available tools and automation to improve consistency, efficiency and traceability, and helps increase awareness of those tools within the deployed area. Key responsibilities Execute targeting and outreach activity against agreed priority lists, ensuring quality and consistency. Tailor outreach and conversation approaches using buyer needs, issue-led context and propositions. Generate and convert conversations into qualified meetings and early-stage relationships. Accept and progress sales-qualified leads (SQLs) from campaigns with clear follow-up discipline (speed-to-lead, next step agreed, progression tracked). Deliver clean handoffs to Partners/Account teams using the agreed minimum pack, acceptance criteria and follow-through expectations. Coach New Business Managers/juniors on outreach excellence, qualification discipline, handoff quality and CRM discipline. Contribute to team learning sessions and onboarding. You will be someone with Strong experience in new business development, lead generation or outbound sales in a complex B2B environment (professional services beneficial). Confident engaging stakeholders and generating meetings through credible, issue-led outreach. Strong qualification discipline and ability to balance volume with quality. Strong collaboration across Sales, Marketing and GTM, and comfort operating within a shared sales methodology. Strong performance mindset and CRM discipline, including attribution awareness. Coaching experience or strong capability to develop others. Microsoft Dynamics (CRM) experience (activity logging, attribution/source discipline, and progression reporting.) Target lists and performance dashboards/insight packs TBC . Supporting tooling and automation used in new business delivery and enablement TBC . At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
May 20, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Sales and Marketing team are looking to recruit five Senior New Business Managers across BDO regions. (London, North, South, Thames Valley West, Midlands, Scotland). Role purpose The Senior New Business Manager is deployed into a defined area of the business and leads new business generation activity aligned to growth and market priorities, including the firm's Target and Priority Client programmes. The role is accountable for delivering qualified meetings and building early-stage relationships with target organisations and individuals, using buyer-led, issue-based approaches and solution-oriented positioning, aligned to our sales methodology. The role also takes sales-qualified leads (SQLs) generated through marketing campaigns and progresses them with discipline-ensuring timely follow-up, clear next steps, and accurate campaign attribution in CRM. In addition, the role supports capability uplift by coaching junior New Business colleagues and helping build confidence of junior fee earners through structured "take to market" activity, reinforcing consistent habits and continuous improvement. The role uses available tools and automation to improve consistency, efficiency and traceability, and helps increase awareness of those tools within the deployed area. Key responsibilities Execute targeting and outreach activity against agreed priority lists, ensuring quality and consistency. Tailor outreach and conversation approaches using buyer needs, issue-led context and propositions. Generate and convert conversations into qualified meetings and early-stage relationships. Accept and progress sales-qualified leads (SQLs) from campaigns with clear follow-up discipline (speed-to-lead, next step agreed, progression tracked). Deliver clean handoffs to Partners/Account teams using the agreed minimum pack, acceptance criteria and follow-through expectations. Coach New Business Managers/juniors on outreach excellence, qualification discipline, handoff quality and CRM discipline. Contribute to team learning sessions and onboarding. You will be someone with Strong experience in new business development, lead generation or outbound sales in a complex B2B environment (professional services beneficial). Confident engaging stakeholders and generating meetings through credible, issue-led outreach. Strong qualification discipline and ability to balance volume with quality. Strong collaboration across Sales, Marketing and GTM, and comfort operating within a shared sales methodology. Strong performance mindset and CRM discipline, including attribution awareness. Coaching experience or strong capability to develop others. Microsoft Dynamics (CRM) experience (activity logging, attribution/source discipline, and progression reporting.) Target lists and performance dashboards/insight packs TBC . Supporting tooling and automation used in new business delivery and enablement TBC . At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. and
The starting salary for this role is £41,585 per annum based on a 36-hour working week. An exciting opportunity has arisen to join IT & Digital as a Project Management Office Consultant. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer's leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residents About the Role Surrey County Council's IT & Digital service exists to deliver a reliable, resilient and forward looking technology environment that enables the Council to operate effectively and serve residents efficiently. The service provides secure, modern and well governed IT platforms that support day to day operations while enabling digital transformation, service improvement and innovation across the organisation. In this role, you will be working within the PMO area of a dynamic multi-functional team which oversees IT projects, change enablement, configuration management, asset management and release management across Surrey County Council. In addition to providing essential PMO services (providing quality assurance for projects and programmes, tracking, resourcing, scheduling and reporting) you will also be responsible for the day-to-day running and development of your stage of the process. We're always looking for ways to improve what we do. Do you have the drive to make a difference and help us succeed? Internally you will be working with a fellow PMO Consultant, reporting to the IT&D Project & Change Governance Manager. This is in conjunction with external stakeholders such as Business Partners, Project Managers and other key teams who play a vital role in the delivery of projects. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven written and oral communication and interpersonal skills with good negotiation and influencing skills. Ability to work collaboratively with internal and external partners/professionals. Ability to understand, meet and exceed customer expectations. Ability to work on your own initiative, with solution focused problem-solving skills. Ability to manage a range of projects through to completion. To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience of tracking and monitoring projects or programmes within a PMO or similar environment. What information did you use to understand project status and progress? Describe the type of project reports have you produced or supported. How did you ensure the information presented was accurate, timely, and useful for decision makers? How have you ensured that project managers keep their project documentation, plans, and status information up to date? Please include any tools, processes, or assurance activities you have used. Give an example of how you have supported communication between project managers, the PMO, and senior stakeholders. How did this help improve visibility, confidence, or control across projects? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 28/05/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
May 20, 2026
Full time
The starting salary for this role is £41,585 per annum based on a 36-hour working week. An exciting opportunity has arisen to join IT & Digital as a Project Management Office Consultant. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer's leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residents About the Role Surrey County Council's IT & Digital service exists to deliver a reliable, resilient and forward looking technology environment that enables the Council to operate effectively and serve residents efficiently. The service provides secure, modern and well governed IT platforms that support day to day operations while enabling digital transformation, service improvement and innovation across the organisation. In this role, you will be working within the PMO area of a dynamic multi-functional team which oversees IT projects, change enablement, configuration management, asset management and release management across Surrey County Council. In addition to providing essential PMO services (providing quality assurance for projects and programmes, tracking, resourcing, scheduling and reporting) you will also be responsible for the day-to-day running and development of your stage of the process. We're always looking for ways to improve what we do. Do you have the drive to make a difference and help us succeed? Internally you will be working with a fellow PMO Consultant, reporting to the IT&D Project & Change Governance Manager. This is in conjunction with external stakeholders such as Business Partners, Project Managers and other key teams who play a vital role in the delivery of projects. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven written and oral communication and interpersonal skills with good negotiation and influencing skills. Ability to work collaboratively with internal and external partners/professionals. Ability to understand, meet and exceed customer expectations. Ability to work on your own initiative, with solution focused problem-solving skills. Ability to manage a range of projects through to completion. To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience of tracking and monitoring projects or programmes within a PMO or similar environment. What information did you use to understand project status and progress? Describe the type of project reports have you produced or supported. How did you ensure the information presented was accurate, timely, and useful for decision makers? How have you ensured that project managers keep their project documentation, plans, and status information up to date? Please include any tools, processes, or assurance activities you have used. Give an example of how you have supported communication between project managers, the PMO, and senior stakeholders. How did this help improve visibility, confidence, or control across projects? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 28/05/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 19, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
Channel Sales Manager - EMEA Remote UK or Germany Based A global technology organisation operating within the environmental and scientific instrumentation sector is seeking an experienced EMEA Channel Sales Manager to drive growth across its distributor and reseller network. This is a high-impact commercial role focused on developing strategic channel partnerships, accelerating revenue growth, and expanding market presence across EMEA. The Opportunity You will take ownership of an established channel network across Europe, the Middle East and Africa, working closely with distributors, resellers, marketing teams and senior leadership to execute a high-growth commercial strategy. This position offers the opportunity to work with innovative environmental monitoring and scientific technology solutions used across research, agriculture, climate and environmental applications. Key Responsibilities: Manage and grow EMEA distributor and reseller partnerships Develop and execute strategic channel sales plans Drive revenue growth and pipeline development across the region Support distributor enablement, forecasting and funnel management Collaborate with marketing on campaigns, lead generation and events Identify new market opportunities and strategic partnerships Provide commercial insight and forecasting to senior leadership Travel across EMEA to support partners, customers and industry events What We're Looking For: 5+ years' experience in international channel sales Strong background managing distributors and reseller networks Experience within scientific, environmental, agricultural or technology sectors Commercially driven with strong forecasting and pipeline management skills Strategic mindset with the ability to execute and deliver growth Excellent communication and relationship-building skills Fluent English essential Ability to travel internationally across EMEA Package: Competitive base salary 20% annual bonus Car allowance Remote working Opportunity to join a growing international business with innovative technologies and strong market presence Candidates can be based in either the UK or Germany. To apply or learn more, please get in touch in confidence. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 19, 2026
Full time
Channel Sales Manager - EMEA Remote UK or Germany Based A global technology organisation operating within the environmental and scientific instrumentation sector is seeking an experienced EMEA Channel Sales Manager to drive growth across its distributor and reseller network. This is a high-impact commercial role focused on developing strategic channel partnerships, accelerating revenue growth, and expanding market presence across EMEA. The Opportunity You will take ownership of an established channel network across Europe, the Middle East and Africa, working closely with distributors, resellers, marketing teams and senior leadership to execute a high-growth commercial strategy. This position offers the opportunity to work with innovative environmental monitoring and scientific technology solutions used across research, agriculture, climate and environmental applications. Key Responsibilities: Manage and grow EMEA distributor and reseller partnerships Develop and execute strategic channel sales plans Drive revenue growth and pipeline development across the region Support distributor enablement, forecasting and funnel management Collaborate with marketing on campaigns, lead generation and events Identify new market opportunities and strategic partnerships Provide commercial insight and forecasting to senior leadership Travel across EMEA to support partners, customers and industry events What We're Looking For: 5+ years' experience in international channel sales Strong background managing distributors and reseller networks Experience within scientific, environmental, agricultural or technology sectors Commercially driven with strong forecasting and pipeline management skills Strategic mindset with the ability to execute and deliver growth Excellent communication and relationship-building skills Fluent English essential Ability to travel internationally across EMEA Package: Competitive base salary 20% annual bonus Car allowance Remote working Opportunity to join a growing international business with innovative technologies and strong market presence Candidates can be based in either the UK or Germany. To apply or learn more, please get in touch in confidence. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Delivery Manager - 12 month FTC Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working options available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
May 19, 2026
Full time
Delivery Manager - 12 month FTC Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working options available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
The Executive Associate plays a critical role in enabling the Managing Director this Investment Management firm to operate at maximum strategic effectiveness. This role goes beyond traditional executive support, acting as a trusted partner who helps shape agendas, drive execution of strategic priorities, and ensure high-quality governance, reporting and stakeholder engagement. The role requires sound judgement, exceptional written communication skills, commercial awareness, and the ability to work confidently across senior internal and external forums within a regulated investment management environment. Key Responsibilities Strategic and Executive Enablement Partner with the Managing Director to plan, coordinate and optimise executive, management committee and strategic forums, ensuring agendas, materials and outcomes are aligned to the strategic priorities. Track decisions and actions arising from executive and board engagements, driving disciplined follow-through and execution. Act as a strategic sounding board, helping to synthesize information, identify key themes and surface matters requiring executive focus. Governance, Reporting and Board Support Lead the compilation, coordination and quality assurance of quarterly board reports, board packs and executive presentations, working closely with senior stakeholders to ensure clarity, insight and accuracy. Coordinate and attend board, committee and ad-hoc meetings (including with IFA partner firms), providing high-quality minute-taking, capturing decisions and actions, and ensuring timely follow-up. Act as a professional and reliable point of contact for key external stakeholders, supporting strong and trusted working relationships. Project and Initiative Management Track and support delivery of initiatives aligned to the strategic plans. Act as project manager for larger or more complex initiatives, coordinating across functions, monitoring milestones, identifying risks and escalating issues appropriately. Apply structured project management and digital tools to improve visibility, pace and execution. Research, Insight and Market Awareness Monitor relevant industry, regulatory and competitor developments within the UK investment management landscape and provide concise insights to support executive decision-making. Undertake targeted research in support of strategy discussions, presentations, business reviews and external engagements. Communication and Representation Draft high-quality written communications, briefing papers, reports and presentations on behalf of the Managing Director and executive team, ensuring a clear, professional and executive-level tone. From time to time, represent the Managing Director or executive team in designated forums, presenting material or updates where appropriate. Act as an ambassador, consistently demonstrating professionalism, sound judgement, and behaviours aligned to organisational behaviours. Qualifications, Experience and Knowledge Undergraduate degree preferred. Strong understanding of the investment management or broader financial services industry. Minimum of three years' relevant experience within an investment or asset management environment. Critical Skills and Capabilities Exceptional written communication skills, with the ability to produce clear, concise and executive-level reports, board papers, presentations and formal correspondence. Strong analytical and critical thinking capability, able to interpret information, identify key messages and translate complex content into executive insight. Proven ability to convert notes, briefs and complex material into structured, high-quality presentations. Excellent minute-taking skills, accurately capturing decisions, actions and context. Strong organisational and stakeholder management skills, with the confidence to influence senior stakeholders and drive delivery. High levels of discretion, professionalism and sound judgement when handling confidential and market-sensitive information. Digital, AI and Ways-of-Working Capability Demonstrated interest in, and practical ability to leverage, digital and AI-enabled tools (e.g. Microsoft Copilot, document automation, workflow and collaboration tools) to improve efficiency, quality and turnaround times. Comfortable working across Microsoft 365 tools (Teams, SharePoint, PowerPoint) to manage information, documentation and stakeholders. Curious and adaptable mindset, with a willingness to explore smarter ways of working in a fast-paced executive environment utilizing technology.
May 19, 2026
Full time
The Executive Associate plays a critical role in enabling the Managing Director this Investment Management firm to operate at maximum strategic effectiveness. This role goes beyond traditional executive support, acting as a trusted partner who helps shape agendas, drive execution of strategic priorities, and ensure high-quality governance, reporting and stakeholder engagement. The role requires sound judgement, exceptional written communication skills, commercial awareness, and the ability to work confidently across senior internal and external forums within a regulated investment management environment. Key Responsibilities Strategic and Executive Enablement Partner with the Managing Director to plan, coordinate and optimise executive, management committee and strategic forums, ensuring agendas, materials and outcomes are aligned to the strategic priorities. Track decisions and actions arising from executive and board engagements, driving disciplined follow-through and execution. Act as a strategic sounding board, helping to synthesize information, identify key themes and surface matters requiring executive focus. Governance, Reporting and Board Support Lead the compilation, coordination and quality assurance of quarterly board reports, board packs and executive presentations, working closely with senior stakeholders to ensure clarity, insight and accuracy. Coordinate and attend board, committee and ad-hoc meetings (including with IFA partner firms), providing high-quality minute-taking, capturing decisions and actions, and ensuring timely follow-up. Act as a professional and reliable point of contact for key external stakeholders, supporting strong and trusted working relationships. Project and Initiative Management Track and support delivery of initiatives aligned to the strategic plans. Act as project manager for larger or more complex initiatives, coordinating across functions, monitoring milestones, identifying risks and escalating issues appropriately. Apply structured project management and digital tools to improve visibility, pace and execution. Research, Insight and Market Awareness Monitor relevant industry, regulatory and competitor developments within the UK investment management landscape and provide concise insights to support executive decision-making. Undertake targeted research in support of strategy discussions, presentations, business reviews and external engagements. Communication and Representation Draft high-quality written communications, briefing papers, reports and presentations on behalf of the Managing Director and executive team, ensuring a clear, professional and executive-level tone. From time to time, represent the Managing Director or executive team in designated forums, presenting material or updates where appropriate. Act as an ambassador, consistently demonstrating professionalism, sound judgement, and behaviours aligned to organisational behaviours. Qualifications, Experience and Knowledge Undergraduate degree preferred. Strong understanding of the investment management or broader financial services industry. Minimum of three years' relevant experience within an investment or asset management environment. Critical Skills and Capabilities Exceptional written communication skills, with the ability to produce clear, concise and executive-level reports, board papers, presentations and formal correspondence. Strong analytical and critical thinking capability, able to interpret information, identify key messages and translate complex content into executive insight. Proven ability to convert notes, briefs and complex material into structured, high-quality presentations. Excellent minute-taking skills, accurately capturing decisions, actions and context. Strong organisational and stakeholder management skills, with the confidence to influence senior stakeholders and drive delivery. High levels of discretion, professionalism and sound judgement when handling confidential and market-sensitive information. Digital, AI and Ways-of-Working Capability Demonstrated interest in, and practical ability to leverage, digital and AI-enabled tools (e.g. Microsoft Copilot, document automation, workflow and collaboration tools) to improve efficiency, quality and turnaround times. Comfortable working across Microsoft 365 tools (Teams, SharePoint, PowerPoint) to manage information, documentation and stakeholders. Curious and adaptable mindset, with a willingness to explore smarter ways of working in a fast-paced executive environment utilizing technology.
Delivery Manager Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working opportunities available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
May 19, 2026
Full time
Delivery Manager Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working opportunities available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
New Business Development Manager - Data, AI & Observability Solutions Location: UK or India Company Overview GIOS Technology Limited is a specialist technology consultancy and recruitment business focused on Data, AI, Search, Observability, Cyber Security, and Cloud solutions. We partner with leading technology vendors including Elastic, Cloudera, AWS Open Search, Google Cloud, and Qlik to help enterprise organisations modernise their data platforms, improve operational visibility, strengthen cyber resilience, and accelerate AI adoption. Our clients include organisations across (but not limited to) Banking, Financial Services, Telecoms, and the Public Sector. Role Overview We are looking for a highly driven and commercially focused New Business Development Managers with a strong understanding of the modern data and analytics ecosystem. This role is ideal for someone who understands enterprise technology sales and can confidently engage with CIOs, Heads of Data, Security Leaders, Platform Teams, and Digital Transformation stakeholders. You will be responsible for identifying, developing, and winning new business opportunities across: Data & Analytics AI & GenAI Observability SIEM & Cyber Security Search & Enterprise AI Cloud Data Platforms Professional Services & Recruitment Solutions Key Responsibilities Generate and qualify new business opportunities across enterprise accounts Build relationships with senior technology and business stakeholders Drive sales opportunities for consulting, managed services, and recruitment offerings Identify customer challenges around: Data visibility Real Time analytics AI enablement Security operations Regulatory compliance Cloud modernisation Work closely with technical architects and leadership teams to shape solutions Manage the full sales life cycle from prospecting through to closure Build and maintain strong pipelines Collaborate with vendor partners including Elastic, Cloudera, and AWS Support marketing campaigns, events, webinars, and GTM initiatives Required Skills & Experience Essential Proven experience in New Business Development/Technology Sales Strong understanding of: Data Platforms Big Data AI/GenAI Observability SIEM/Cyber Security Cloud technologies Experience selling enterprise technology solutions or professional services Excellent communication and stakeholder management skills Ability to engage both technical and non-technical audiences Strong networking and relationship-building capability Experience working with enterprise clients Preferred Experience with one or more of the following technologies/vendors: Elastic Cloudera AWS Google Cloud Snowflake Databricks Qlik What We're Looking For Entrepreneurial mindset Commercially driven Passionate about emerging technologies Confident presenting to all levels including senior stakeholders Self-motivated and target-oriented Strong understanding of the modern enterprise data landscape What We Offer Opportunity to work with leading global technology vendors Exposure to enterprise digital transformation programmes Fast-growing and entrepreneurial environment Career progression opportunities Competitive salary + commission structure International exposure across UK, EMEA, APAC, and India markets Apply Now If you are passionate about Data, AI, Security, and helping organisations transform through technology, we would love to hear from you. Please send your CV to: (see below)
May 18, 2026
Full time
New Business Development Manager - Data, AI & Observability Solutions Location: UK or India Company Overview GIOS Technology Limited is a specialist technology consultancy and recruitment business focused on Data, AI, Search, Observability, Cyber Security, and Cloud solutions. We partner with leading technology vendors including Elastic, Cloudera, AWS Open Search, Google Cloud, and Qlik to help enterprise organisations modernise their data platforms, improve operational visibility, strengthen cyber resilience, and accelerate AI adoption. Our clients include organisations across (but not limited to) Banking, Financial Services, Telecoms, and the Public Sector. Role Overview We are looking for a highly driven and commercially focused New Business Development Managers with a strong understanding of the modern data and analytics ecosystem. This role is ideal for someone who understands enterprise technology sales and can confidently engage with CIOs, Heads of Data, Security Leaders, Platform Teams, and Digital Transformation stakeholders. You will be responsible for identifying, developing, and winning new business opportunities across: Data & Analytics AI & GenAI Observability SIEM & Cyber Security Search & Enterprise AI Cloud Data Platforms Professional Services & Recruitment Solutions Key Responsibilities Generate and qualify new business opportunities across enterprise accounts Build relationships with senior technology and business stakeholders Drive sales opportunities for consulting, managed services, and recruitment offerings Identify customer challenges around: Data visibility Real Time analytics AI enablement Security operations Regulatory compliance Cloud modernisation Work closely with technical architects and leadership teams to shape solutions Manage the full sales life cycle from prospecting through to closure Build and maintain strong pipelines Collaborate with vendor partners including Elastic, Cloudera, and AWS Support marketing campaigns, events, webinars, and GTM initiatives Required Skills & Experience Essential Proven experience in New Business Development/Technology Sales Strong understanding of: Data Platforms Big Data AI/GenAI Observability SIEM/Cyber Security Cloud technologies Experience selling enterprise technology solutions or professional services Excellent communication and stakeholder management skills Ability to engage both technical and non-technical audiences Strong networking and relationship-building capability Experience working with enterprise clients Preferred Experience with one or more of the following technologies/vendors: Elastic Cloudera AWS Google Cloud Snowflake Databricks Qlik What We're Looking For Entrepreneurial mindset Commercially driven Passionate about emerging technologies Confident presenting to all levels including senior stakeholders Self-motivated and target-oriented Strong understanding of the modern enterprise data landscape What We Offer Opportunity to work with leading global technology vendors Exposure to enterprise digital transformation programmes Fast-growing and entrepreneurial environment Career progression opportunities Competitive salary + commission structure International exposure across UK, EMEA, APAC, and India markets Apply Now If you are passionate about Data, AI, Security, and helping organisations transform through technology, we would love to hear from you. Please send your CV to: (see below)
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet, Hampshire Working Pattern: Hybrid - 3 days a week on site We are looking for a driven and commercially minded Senior Programmatic Manager to take ownership of multi-market performance across our CPC arbitrage operations. You'll manage and optimise the flow of traffic from publishers into our job inventory via programmatic systems, with the goal of maximising profitability and meeting margin targets. This is a strategic and hands-on role, requiring excellent market knowledge, strong analytical instincts, and confidence in navigating complexity. You'll also play a key role in shaping how we evolve our arbitrage capabilities, improve automation, and scale our impact across markets. Responsibilities: Programmatic Traffic Management Manage and optimise multi-market programmatic traffic operations across publisher networks. Monitor, adjust, and allocate CPC's & budgets to maximise ROI and margin across diverse traffic sources and job inventories. Use performance data and industry knowledge to make daily decisions on bid levels, budget splits, segmentations and prioritisation across partners. Strategic Development Support in shaping strategy for arbitrage growth across markets, working with Senior Performance Director to align on goals, investment areas, and KPIs. Identify and develop new programmatic or partnership opportunities. Act as a key contributor to long-term evolution from manual to automated arbitrage models. Cross-Functional Collaboration Partner with product and engineering teams to shape feed integrations and automation tools (experience in this area is a bonus). Work closely with sales and account teams to align publisher traffic with client objectives. Collaborate with analytics and finance to report on performance and margins accurately. Leadership & Team Enablement Mentor and guide more junior team members in operations. Contribute to a culture of automation, ownership, curiosity, and proactive problem solving. What we're looking for: Ideally 4+ years in performance marketing, programmatic media buying, ad tech, or arbitrage-based business models. Strong commercial mindset and experience managing CPC budgets at scale. Proven track record of improving margin and ROI through data-led traffic optimisation. Comfortable working in environments that require judgement, rapid iteration, and navigating ambiguity. Experience working with feeds, integrations, or ad tech platforms preferred (not essential). Exposure to US job board or recruitment tech ecosystem is a plus. We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
May 18, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet, Hampshire Working Pattern: Hybrid - 3 days a week on site We are looking for a driven and commercially minded Senior Programmatic Manager to take ownership of multi-market performance across our CPC arbitrage operations. You'll manage and optimise the flow of traffic from publishers into our job inventory via programmatic systems, with the goal of maximising profitability and meeting margin targets. This is a strategic and hands-on role, requiring excellent market knowledge, strong analytical instincts, and confidence in navigating complexity. You'll also play a key role in shaping how we evolve our arbitrage capabilities, improve automation, and scale our impact across markets. Responsibilities: Programmatic Traffic Management Manage and optimise multi-market programmatic traffic operations across publisher networks. Monitor, adjust, and allocate CPC's & budgets to maximise ROI and margin across diverse traffic sources and job inventories. Use performance data and industry knowledge to make daily decisions on bid levels, budget splits, segmentations and prioritisation across partners. Strategic Development Support in shaping strategy for arbitrage growth across markets, working with Senior Performance Director to align on goals, investment areas, and KPIs. Identify and develop new programmatic or partnership opportunities. Act as a key contributor to long-term evolution from manual to automated arbitrage models. Cross-Functional Collaboration Partner with product and engineering teams to shape feed integrations and automation tools (experience in this area is a bonus). Work closely with sales and account teams to align publisher traffic with client objectives. Collaborate with analytics and finance to report on performance and margins accurately. Leadership & Team Enablement Mentor and guide more junior team members in operations. Contribute to a culture of automation, ownership, curiosity, and proactive problem solving. What we're looking for: Ideally 4+ years in performance marketing, programmatic media buying, ad tech, or arbitrage-based business models. Strong commercial mindset and experience managing CPC budgets at scale. Proven track record of improving margin and ROI through data-led traffic optimisation. Comfortable working in environments that require judgement, rapid iteration, and navigating ambiguity. Experience working with feeds, integrations, or ad tech platforms preferred (not essential). Exposure to US job board or recruitment tech ecosystem is a plus. We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
An excellent opportunity has arisen for an experienced Product Manager within a market leading independent commercial finance lender in the UK. To lead the identification, development, and scaling of innovative SME funding solutions adjacent products that drive strategic growth, market differentiation, and customer value across international markets. The Product Manager will be responsible for launching and scaling new funding products, with a particular focus on regulatory compliance, treasury funding enablement, and partnership development. This role requires a visionary leader with deep expertise in B2B financial services, capable of building solutions internally or leveraging an extensive network to partner with external technical or funding providers. Key Responsibilities and accountabilities Strategic Product Leadership: Identify market gaps & emerging trends, leveraging industry insights to shape product direction. Define and execute the product development backlog & pipeline, aligning with organisational priorities and market opportunities. Lead cross-functional teams through the full product lifecycle, from ideation to launch and scale. B2B Funding Solution Development: Assess and select the optimal approach for delivering funding solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of funding products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models and risk assessments to support proposals. Regulatory & Treasury Enablement: Ensure all funding solutions meet relevant regulatory requirements across jurisdictions. Lead the enablement of treasury funding structures, including capital sourcing, liquidity management, and risk mitigation. Collaborate with legal, compliance, and treasury teams to navigate complex regulatory landscapes. Adjacent Product Development: Assess and select the optimal approach for delivering adjacent product solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of adjacent products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models, and risk assessments to support product proposals. Partnership & Network Development: Leverage an established network of industry contacts to identify and engage potential technology and funding partners. Negotiate and structure strategic partnerships to accelerate product delivery and market penetration. Maintain strong relationships with banks, funders, fintechs, and other key stakeholders. Go-to-Market & Scaling: Drive go-to-market planning and execution, ensuring readiness for launch and rapid scaling. Establish success metrics and feedback loops to monitor product performance and adoption. Champion continuous improvement, iterating on product design and delivery based on market feedback. Experience & Requirements Extensive experience (typically 8+ years) in product management roles within B2B financial services, commercial lending, or fintech. Demonstrable track record of launching and scaling funding solutions, including regulatory and treasury funding enablement. Deep understanding of regulatory frameworks, compliance requirements, and treasury operations in multiple markets. Proven ability to build and lead cross-functional teams (tech, operations, finance and risk). Strong commercial acumen, with expertise in financial modelling, business case development, and ROI analysis. Established network of industry contacts, with experience in structuring and managing strategic partnerships. Exceptional communication, negotiation and influencing skills at the senior stakeholder level. Behaviours - Success Measures: Successful launch and scaling of B2B funding solutions in target markets. Regulatory and treasury enablement achieved for all new products. Strategic partnerships established and leveraged for product delivery. Positive ROI and performance against business case projections. Stakeholder satisfaction and cross-functional collaboration effectiveness. Speed and quality of product validation, launch, and scaling cycles
May 18, 2026
Full time
An excellent opportunity has arisen for an experienced Product Manager within a market leading independent commercial finance lender in the UK. To lead the identification, development, and scaling of innovative SME funding solutions adjacent products that drive strategic growth, market differentiation, and customer value across international markets. The Product Manager will be responsible for launching and scaling new funding products, with a particular focus on regulatory compliance, treasury funding enablement, and partnership development. This role requires a visionary leader with deep expertise in B2B financial services, capable of building solutions internally or leveraging an extensive network to partner with external technical or funding providers. Key Responsibilities and accountabilities Strategic Product Leadership: Identify market gaps & emerging trends, leveraging industry insights to shape product direction. Define and execute the product development backlog & pipeline, aligning with organisational priorities and market opportunities. Lead cross-functional teams through the full product lifecycle, from ideation to launch and scale. B2B Funding Solution Development: Assess and select the optimal approach for delivering funding solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of funding products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models and risk assessments to support proposals. Regulatory & Treasury Enablement: Ensure all funding solutions meet relevant regulatory requirements across jurisdictions. Lead the enablement of treasury funding structures, including capital sourcing, liquidity management, and risk mitigation. Collaborate with legal, compliance, and treasury teams to navigate complex regulatory landscapes. Adjacent Product Development: Assess and select the optimal approach for delivering adjacent product solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of adjacent products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models, and risk assessments to support product proposals. Partnership & Network Development: Leverage an established network of industry contacts to identify and engage potential technology and funding partners. Negotiate and structure strategic partnerships to accelerate product delivery and market penetration. Maintain strong relationships with banks, funders, fintechs, and other key stakeholders. Go-to-Market & Scaling: Drive go-to-market planning and execution, ensuring readiness for launch and rapid scaling. Establish success metrics and feedback loops to monitor product performance and adoption. Champion continuous improvement, iterating on product design and delivery based on market feedback. Experience & Requirements Extensive experience (typically 8+ years) in product management roles within B2B financial services, commercial lending, or fintech. Demonstrable track record of launching and scaling funding solutions, including regulatory and treasury funding enablement. Deep understanding of regulatory frameworks, compliance requirements, and treasury operations in multiple markets. Proven ability to build and lead cross-functional teams (tech, operations, finance and risk). Strong commercial acumen, with expertise in financial modelling, business case development, and ROI analysis. Established network of industry contacts, with experience in structuring and managing strategic partnerships. Exceptional communication, negotiation and influencing skills at the senior stakeholder level. Behaviours - Success Measures: Successful launch and scaling of B2B funding solutions in target markets. Regulatory and treasury enablement achieved for all new products. Strategic partnerships established and leveraged for product delivery. Positive ROI and performance against business case projections. Stakeholder satisfaction and cross-functional collaboration effectiveness. Speed and quality of product validation, launch, and scaling cycles
M2 Professional Recruitment Services Ltd
Reading, Berkshire
An excellent opportunity has arisen for an experienced Product Manager within a market leading independent commercial finance lender in the UK. To lead the identification, development, and scaling of innovative SME funding solutions adjacent products that drive strategic growth, market differentiation, and customer value across international markets. The Product Manager will be responsible for launching and scaling new funding products, with a particular focus on regulatory compliance, treasury funding enablement, and partnership development. This role requires a visionary leader with deep expertise in B2B financial services, capable of building solutions internally or leveraging an extensive network to partner with external technical or funding providers. Key Responsibilities and accountabilities Strategic Product Leadership: Identify market gaps & emerging trends, leveraging industry insights to shape product direction. Define and execute the product development backlog & pipeline, aligning with organisational priorities and market opportunities. Lead cross-functional teams through the full product lifecycle, from ideation to launch and scale. B2B Funding Solution Development: Assess and select the optimal approach for delivering funding solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of funding products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models and risk assessments to support proposals. Regulatory & Treasury Enablement: Ensure all funding solutions meet relevant regulatory requirements across jurisdictions. Lead the enablement of treasury funding structures, including capital sourcing, liquidity management, and risk mitigation. Collaborate with legal, compliance, and treasury teams to navigate complex regulatory landscapes. Adjacent Product Development: Assess and select the optimal approach for delivering adjacent product solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of adjacent products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models, and risk assessments to support product proposals. Partnership & Network Development: Leverage an established network of industry contacts to identify and engage potential technology and funding partners. Negotiate and structure strategic partnerships to accelerate product delivery and market penetration. Maintain strong relationships with banks, funders, fintechs, and other key stakeholders. Go-to-Market & Scaling: Drive go-to-market planning and execution, ensuring readiness for launch and rapid scaling. Establish success metrics and feedback loops to monitor product performance and adoption. Champion continuous improvement, iterating on product design and delivery based on market feedback. Experience & Requirements Extensive experience (typically 8+ years) in product management roles within B2B financial services, commercial lending, or fintech. Demonstrable track record of launching and scaling funding solutions, including regulatory and treasury funding enablement. Deep understanding of regulatory frameworks, compliance requirements, and treasury operations in multiple markets. Proven ability to build and lead cross-functional teams (tech, operations, finance and risk). Strong commercial acumen, with expertise in financial modelling, business case development, and ROI analysis. Established network of industry contacts, with experience in structuring and managing strategic partnerships. Exceptional communication, negotiation and influencing skills at the senior stakeholder level. Behaviours - Success Measures: Successful launch and scaling of B2B funding solutions in target markets. Regulatory and treasury enablement achieved for all new products. Strategic partnerships established and leveraged for product delivery. Positive ROI and performance against business case projections. Stakeholder satisfaction and cross-functional collaboration effectiveness. Speed and quality of product validation, launch, and scaling cycles
May 18, 2026
Full time
An excellent opportunity has arisen for an experienced Product Manager within a market leading independent commercial finance lender in the UK. To lead the identification, development, and scaling of innovative SME funding solutions adjacent products that drive strategic growth, market differentiation, and customer value across international markets. The Product Manager will be responsible for launching and scaling new funding products, with a particular focus on regulatory compliance, treasury funding enablement, and partnership development. This role requires a visionary leader with deep expertise in B2B financial services, capable of building solutions internally or leveraging an extensive network to partner with external technical or funding providers. Key Responsibilities and accountabilities Strategic Product Leadership: Identify market gaps & emerging trends, leveraging industry insights to shape product direction. Define and execute the product development backlog & pipeline, aligning with organisational priorities and market opportunities. Lead cross-functional teams through the full product lifecycle, from ideation to launch and scale. B2B Funding Solution Development: Assess and select the optimal approach for delivering funding solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of funding products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models and risk assessments to support proposals. Regulatory & Treasury Enablement: Ensure all funding solutions meet relevant regulatory requirements across jurisdictions. Lead the enablement of treasury funding structures, including capital sourcing, liquidity management, and risk mitigation. Collaborate with legal, compliance, and treasury teams to navigate complex regulatory landscapes. Adjacent Product Development: Assess and select the optimal approach for delivering adjacent product solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of adjacent products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models, and risk assessments to support product proposals. Partnership & Network Development: Leverage an established network of industry contacts to identify and engage potential technology and funding partners. Negotiate and structure strategic partnerships to accelerate product delivery and market penetration. Maintain strong relationships with banks, funders, fintechs, and other key stakeholders. Go-to-Market & Scaling: Drive go-to-market planning and execution, ensuring readiness for launch and rapid scaling. Establish success metrics and feedback loops to monitor product performance and adoption. Champion continuous improvement, iterating on product design and delivery based on market feedback. Experience & Requirements Extensive experience (typically 8+ years) in product management roles within B2B financial services, commercial lending, or fintech. Demonstrable track record of launching and scaling funding solutions, including regulatory and treasury funding enablement. Deep understanding of regulatory frameworks, compliance requirements, and treasury operations in multiple markets. Proven ability to build and lead cross-functional teams (tech, operations, finance and risk). Strong commercial acumen, with expertise in financial modelling, business case development, and ROI analysis. Established network of industry contacts, with experience in structuring and managing strategic partnerships. Exceptional communication, negotiation and influencing skills at the senior stakeholder level. Behaviours - Success Measures: Successful launch and scaling of B2B funding solutions in target markets. Regulatory and treasury enablement achieved for all new products. Strategic partnerships established and leveraged for product delivery. Positive ROI and performance against business case projections. Stakeholder satisfaction and cross-functional collaboration effectiveness. Speed and quality of product validation, launch, and scaling cycles
M2 Professional Recruitment Services Ltd
Banbury, Oxfordshire
An excellent opportunity has arisen for an experienced Product Manager within a market leading independent commercial finance lender in the UK. To lead the identification, development, and scaling of innovative SME funding solutions adjacent products that drive strategic growth, market differentiation, and customer value across international markets. The Product Manager will be responsible for launching and scaling new funding products, with a particular focus on regulatory compliance, treasury funding enablement, and partnership development. This role requires a visionary leader with deep expertise in B2B financial services, capable of building solutions internally or leveraging an extensive network to partner with external technical or funding providers. Key Responsibilities and accountabilities Strategic Product Leadership: Identify market gaps & emerging trends, leveraging industry insights to shape product direction. Define and execute the product development backlog & pipeline, aligning with organisational priorities and market opportunities. Lead cross-functional teams through the full product lifecycle, from ideation to launch and scale. B2B Funding Solution Development: Assess and select the optimal approach for delivering funding solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of funding products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models and risk assessments to support proposals. Regulatory & Treasury Enablement: Ensure all funding solutions meet relevant regulatory requirements across jurisdictions. Lead the enablement of treasury funding structures, including capital sourcing, liquidity management, and risk mitigation. Collaborate with legal, compliance, and treasury teams to navigate complex regulatory landscapes. Adjacent Product Development: Assess and select the optimal approach for delivering adjacent product solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of adjacent products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models, and risk assessments to support product proposals. Partnership & Network Development: Leverage an established network of industry contacts to identify and engage potential technology and funding partners. Negotiate and structure strategic partnerships to accelerate product delivery and market penetration. Maintain strong relationships with banks, funders, fintechs, and other key stakeholders. Go-to-Market & Scaling: Drive go-to-market planning and execution, ensuring readiness for launch and rapid scaling. Establish success metrics and feedback loops to monitor product performance and adoption. Champion continuous improvement, iterating on product design and delivery based on market feedback. Experience & Requirements Extensive experience (typically 8+ years) in product management roles within B2B financial services, commercial lending, or fintech. Demonstrable track record of launching and scaling funding solutions, including regulatory and treasury funding enablement. Deep understanding of regulatory frameworks, compliance requirements, and treasury operations in multiple markets. Proven ability to build and lead cross-functional teams (tech, operations, finance and risk). Strong commercial acumen, with expertise in financial modelling, business case development, and ROI analysis. Established network of industry contacts, with experience in structuring and managing strategic partnerships. Exceptional communication, negotiation and influencing skills at the senior stakeholder level. Behaviours - Success Measures: Successful launch and scaling of B2B funding solutions in target markets. Regulatory and treasury enablement achieved for all new products. Strategic partnerships established and leveraged for product delivery. Positive ROI and performance against business case projections. Stakeholder satisfaction and cross-functional collaboration effectiveness. Speed and quality of product validation, launch, and scaling cycles
May 17, 2026
Full time
An excellent opportunity has arisen for an experienced Product Manager within a market leading independent commercial finance lender in the UK. To lead the identification, development, and scaling of innovative SME funding solutions adjacent products that drive strategic growth, market differentiation, and customer value across international markets. The Product Manager will be responsible for launching and scaling new funding products, with a particular focus on regulatory compliance, treasury funding enablement, and partnership development. This role requires a visionary leader with deep expertise in B2B financial services, capable of building solutions internally or leveraging an extensive network to partner with external technical or funding providers. Key Responsibilities and accountabilities Strategic Product Leadership: Identify market gaps & emerging trends, leveraging industry insights to shape product direction. Define and execute the product development backlog & pipeline, aligning with organisational priorities and market opportunities. Lead cross-functional teams through the full product lifecycle, from ideation to launch and scale. B2B Funding Solution Development: Assess and select the optimal approach for delivering funding solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of funding products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models and risk assessments to support proposals. Regulatory & Treasury Enablement: Ensure all funding solutions meet relevant regulatory requirements across jurisdictions. Lead the enablement of treasury funding structures, including capital sourcing, liquidity management, and risk mitigation. Collaborate with legal, compliance, and treasury teams to navigate complex regulatory landscapes. Adjacent Product Development: Assess and select the optimal approach for delivering adjacent product solutions, whether through internal build (requiring technology, funding, and operational expertise) or strategic partnerships with external providers. Oversee the design, validation, and implementation of adjacent products, ensuring regulatory compliance and treasury funding enablement. Develop robust business cases, financial models, and risk assessments to support product proposals. Partnership & Network Development: Leverage an established network of industry contacts to identify and engage potential technology and funding partners. Negotiate and structure strategic partnerships to accelerate product delivery and market penetration. Maintain strong relationships with banks, funders, fintechs, and other key stakeholders. Go-to-Market & Scaling: Drive go-to-market planning and execution, ensuring readiness for launch and rapid scaling. Establish success metrics and feedback loops to monitor product performance and adoption. Champion continuous improvement, iterating on product design and delivery based on market feedback. Experience & Requirements Extensive experience (typically 8+ years) in product management roles within B2B financial services, commercial lending, or fintech. Demonstrable track record of launching and scaling funding solutions, including regulatory and treasury funding enablement. Deep understanding of regulatory frameworks, compliance requirements, and treasury operations in multiple markets. Proven ability to build and lead cross-functional teams (tech, operations, finance and risk). Strong commercial acumen, with expertise in financial modelling, business case development, and ROI analysis. Established network of industry contacts, with experience in structuring and managing strategic partnerships. Exceptional communication, negotiation and influencing skills at the senior stakeholder level. Behaviours - Success Measures: Successful launch and scaling of B2B funding solutions in target markets. Regulatory and treasury enablement achieved for all new products. Strategic partnerships established and leveraged for product delivery. Positive ROI and performance against business case projections. Stakeholder satisfaction and cross-functional collaboration effectiveness. Speed and quality of product validation, launch, and scaling cycles
Role: Internal Sales Executive Location: Birmingham Salary: £35,000 + Uncapped Commission + Career Progression Are you a driven sales professional looking to break into one of the fastest-growing sectors in tech? Do you want to be part of a high-performing team where internal sales is seen as a revenue engine-not a back-office support function? We're hiring for an ambitious Internal Sales Executive to join a rapidly expanding UK technology solutions provider delivering services across Cloud, Cyber Security, Infrastructure, Managed Services, and Modern Workplace . This is an exciting opportunity to work closely with senior sales leaders, strategic account managers, and leading technology vendors while building a genuine long-term career in IT sales. The Opportunity This is far more than processing quotes and chasing orders. You'll play a key commercial role in helping generate pipeline, progressing live opportunities, engaging customers, and helping close deals across private and public sector clients. You'll be at the centre of the action-working with cutting-edge technologies, recognised vendors, and enterprise-level customers. What You'll Be Doing Sales & Business Growth Identify, qualify, and progress new business opportunities Follow up inbound leads and proactive outbound campaigns Drive upsell and cross-sell opportunities within existing accounts Support growth across Cloud, Cyber, Infrastructure & Managed Services Strategic Account Support Work alongside senior Account Directors on key customer accounts Assist with quotes, proposals, pricing, and commercial discussions Keep customers engaged throughout the sales cycle Vendor & Partner Collaboration Work with top-tier technology vendors and partner programmes Utilise funding, incentives, and sales enablement tools Attend vendor training and development sessions Sales Operations Manage quotes, CRM updates, pipeline reporting, and deal registration Ensure pricing accuracy and strong commercial governance What We're Looking For 1-3+ years experience in internal sales, SDR, sales support, or telesales Experience in IT, telecoms, MSP, reseller, or tech environments is highly desirable Confident communicator by phone, email, and face-to-face Organised, commercially aware, and target driven Able to manage multiple opportunities at once Motivated to learn technology and build a sales career Nice to Have Exposure to any of the below would be a bonus: Microsoft 365 / Azure VMware / Nutanix Backup & Cyber Security Networking / Infrastructure / Managed Services Why Apply? Join a growing, high-energy technology business Uncapped earning potential Clear route into Account Management / Senior Sales Full vendor training & certifications Work with enterprise customers and exciting technologies Be part of a genuine high-performance culture Ready to Accelerate Your Career? If you're hungry to succeed, commercially minded, and want to build a future in one of the UK's most exciting tech markets - we'd love to hear from you.
May 17, 2026
Full time
Role: Internal Sales Executive Location: Birmingham Salary: £35,000 + Uncapped Commission + Career Progression Are you a driven sales professional looking to break into one of the fastest-growing sectors in tech? Do you want to be part of a high-performing team where internal sales is seen as a revenue engine-not a back-office support function? We're hiring for an ambitious Internal Sales Executive to join a rapidly expanding UK technology solutions provider delivering services across Cloud, Cyber Security, Infrastructure, Managed Services, and Modern Workplace . This is an exciting opportunity to work closely with senior sales leaders, strategic account managers, and leading technology vendors while building a genuine long-term career in IT sales. The Opportunity This is far more than processing quotes and chasing orders. You'll play a key commercial role in helping generate pipeline, progressing live opportunities, engaging customers, and helping close deals across private and public sector clients. You'll be at the centre of the action-working with cutting-edge technologies, recognised vendors, and enterprise-level customers. What You'll Be Doing Sales & Business Growth Identify, qualify, and progress new business opportunities Follow up inbound leads and proactive outbound campaigns Drive upsell and cross-sell opportunities within existing accounts Support growth across Cloud, Cyber, Infrastructure & Managed Services Strategic Account Support Work alongside senior Account Directors on key customer accounts Assist with quotes, proposals, pricing, and commercial discussions Keep customers engaged throughout the sales cycle Vendor & Partner Collaboration Work with top-tier technology vendors and partner programmes Utilise funding, incentives, and sales enablement tools Attend vendor training and development sessions Sales Operations Manage quotes, CRM updates, pipeline reporting, and deal registration Ensure pricing accuracy and strong commercial governance What We're Looking For 1-3+ years experience in internal sales, SDR, sales support, or telesales Experience in IT, telecoms, MSP, reseller, or tech environments is highly desirable Confident communicator by phone, email, and face-to-face Organised, commercially aware, and target driven Able to manage multiple opportunities at once Motivated to learn technology and build a sales career Nice to Have Exposure to any of the below would be a bonus: Microsoft 365 / Azure VMware / Nutanix Backup & Cyber Security Networking / Infrastructure / Managed Services Why Apply? Join a growing, high-energy technology business Uncapped earning potential Clear route into Account Management / Senior Sales Full vendor training & certifications Work with enterprise customers and exciting technologies Be part of a genuine high-performance culture Ready to Accelerate Your Career? If you're hungry to succeed, commercially minded, and want to build a future in one of the UK's most exciting tech markets - we'd love to hear from you.
Sales Director - UK Location: UK (Remote/Field-based) Type: Full-time Senior Leadership The Opportunity An ambitious challenger in the Backup & Storage space - a US-headquartered technology vendor taking on the market's legacy giants - is looking for a dynamic and hands-on Sales Director to lead and accelerate revenue growth across the UK. This is a role for someone who wants to be in the market - opening doors, closing deals, and building something - not sitting behind a dashboard. If you're an administrator looking for a reporting role, this isn't for you. If you're a business driver who thrives on impact, read on. What You'll Be Doing Driving Revenue You'll take personal ownership of UK bookings performance, working alongside Territory Managers to progress and close deals. You're hands-on and comfortable being in the room when it matters. Channel & Partner Development You'll act as a channel manager in your own right - identifying gaps, recruiting new partners, re-energising underperforming ones, and building strong relationships with key resellers and system integrators. Business Development You'll open doors at enterprise accounts, support your team in accessing strategic opportunities, and develop new business that builds long-term, scalable revenue. Alliance Management You'll build and maintain joint go-to-market relationships with key technology alliance partners (think Veeam, Commvault-level relationships), driving collaborative pipeline and maintaining a strong presence with their teams. Team Enablement You'll coach and support Territory Managers and Sales Engineers, remove blockers, improve win rates, and ensure your team is set up to sell - not buried in admin. Large Deal Involvement When strategic deals are on the table, you're in the room. You'll lead on deal strategy, negotiations, and closing, and act as an escalation point when needed. What Success Looks Like A stronger, more active partner and channel ecosystem Consistent pipeline generation through partners, alliances, and direct activity Improved productivity and win rates across the Territory Manager team Growing enterprise deal flow and closures Revenue growth from $2.5M toward $3M+ per Territory Manager annually What We're Looking For A proven track record in senior sales roles within the enterprise technology sector - experience in Storage and Backup/Data Protection is essential Deep experience managing and developing channel partners and reseller ecosystems Strong relationships within the Veeam, Commvault, or similar alliance communities A genuine player-coach mentality - you lead from the front, not from a spreadsheet Excellent commercial instincts and the gravitas to influence at C-level UK-based with the ability to travel regularly across the territory What's on Offer 280,000 - 300,000 OTE (50/50 base/commission split) Uncapped commission - your ceiling is yours to set 9,000 car allowance Private healthcare & dental Company pension Company stock Quarterly bonuses when your team hits 100% of quarterly target - because when they win, you win Why This Role This is a high-autonomy, high-impact position at a company with a strong product, loyal customer base, and real growth ambition in the UK market. You'll have the support of an experienced leadership team and the freedom to build the business the right way. If you're ready to make your mark at a challenger brand that's genuinely disrupting the space, we want to hear from you. Interested? Apply with a CV and a brief note on your most relevant experience.
May 15, 2026
Full time
Sales Director - UK Location: UK (Remote/Field-based) Type: Full-time Senior Leadership The Opportunity An ambitious challenger in the Backup & Storage space - a US-headquartered technology vendor taking on the market's legacy giants - is looking for a dynamic and hands-on Sales Director to lead and accelerate revenue growth across the UK. This is a role for someone who wants to be in the market - opening doors, closing deals, and building something - not sitting behind a dashboard. If you're an administrator looking for a reporting role, this isn't for you. If you're a business driver who thrives on impact, read on. What You'll Be Doing Driving Revenue You'll take personal ownership of UK bookings performance, working alongside Territory Managers to progress and close deals. You're hands-on and comfortable being in the room when it matters. Channel & Partner Development You'll act as a channel manager in your own right - identifying gaps, recruiting new partners, re-energising underperforming ones, and building strong relationships with key resellers and system integrators. Business Development You'll open doors at enterprise accounts, support your team in accessing strategic opportunities, and develop new business that builds long-term, scalable revenue. Alliance Management You'll build and maintain joint go-to-market relationships with key technology alliance partners (think Veeam, Commvault-level relationships), driving collaborative pipeline and maintaining a strong presence with their teams. Team Enablement You'll coach and support Territory Managers and Sales Engineers, remove blockers, improve win rates, and ensure your team is set up to sell - not buried in admin. Large Deal Involvement When strategic deals are on the table, you're in the room. You'll lead on deal strategy, negotiations, and closing, and act as an escalation point when needed. What Success Looks Like A stronger, more active partner and channel ecosystem Consistent pipeline generation through partners, alliances, and direct activity Improved productivity and win rates across the Territory Manager team Growing enterprise deal flow and closures Revenue growth from $2.5M toward $3M+ per Territory Manager annually What We're Looking For A proven track record in senior sales roles within the enterprise technology sector - experience in Storage and Backup/Data Protection is essential Deep experience managing and developing channel partners and reseller ecosystems Strong relationships within the Veeam, Commvault, or similar alliance communities A genuine player-coach mentality - you lead from the front, not from a spreadsheet Excellent commercial instincts and the gravitas to influence at C-level UK-based with the ability to travel regularly across the territory What's on Offer 280,000 - 300,000 OTE (50/50 base/commission split) Uncapped commission - your ceiling is yours to set 9,000 car allowance Private healthcare & dental Company pension Company stock Quarterly bonuses when your team hits 100% of quarterly target - because when they win, you win Why This Role This is a high-autonomy, high-impact position at a company with a strong product, loyal customer base, and real growth ambition in the UK market. You'll have the support of an experienced leadership team and the freedom to build the business the right way. If you're ready to make your mark at a challenger brand that's genuinely disrupting the space, we want to hear from you. Interested? Apply with a CV and a brief note on your most relevant experience.
Overview Are you a HR Systems Administrator looking for an exciting role utilising cutting-edge technology within an exciting fast growing industry? Solus An Aviva Company are recruiting a HR & Payroll specialist to help manage and configure our HR systems across our network. Responsibilities Location: UK-Remote 12-Month Fixed Term Contract Solus are a market leading, award winning Accident Repair Network - part of the Aviva Group, we are committed to innovation, operational excellence, and delivering exceptional customer service to our customers. We are looking for a talented and experienced HR systems Administrator with prior experience of working with Zellis (ResourceLink, Compensate) to join our team on a 12-Month Fixed Term Basis. You will be responsible for the development, configuration, and optimisation of the Zellis HR and Payroll systems which supports business operations by ensuring the systems are tailored to meet organisational needs: Configure ResourceLink to meet specific HR and payroll requirements, customising User Defined Fields, Screens, workflows etc to align with business processes Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create and maintain clear documentation for system setups, processes, and troubleshooting guides Provide training and support to colleagues in HR, Payroll, Recruitment, and Learning & Development to maximise effective use of Zellis tools Proactively raise risks, concerns, and cyber incidents to the IT leadership team Monitor and report on system and device performance, including error logs Configure, optimise, and maintain Zellis ResourceLink modules (HR, Payroll, Recruitment, Self-Service) Develop custom workflows, reports, and system interfaces within ResourceLink Gather business requirements and translate them into effective technical solutions Manage system upgrades, patches, and testing cycles Provide technical support and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Solus s bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data security risks Provide expert guidance to stakeholders on system capabilities, limitations and enhancements. Experience of configuring HR Systems in a development or consultant role Qualifications Knowledge of integration with Microsoft Power Automate would be beneficial Deep understanding of Zellis products (ResourceLink and Compensate) architecture, including how data is stored, triggered, and synchronized. Experience with User Defined Fields, screens, and workflow configuration Familiarity with Zellis ResourceLink reporting solutions: RRS and translating to MyView Consoles as widgets, Power BI A keen understanding of security and of integrations with other platforms through the use of APIs, webhooks, SSO and Azure connectors; a proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva s success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer s leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you re excited but don t tick every box, we encourage you to apply your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Oct 29, 2025
Contractor
Overview Are you a HR Systems Administrator looking for an exciting role utilising cutting-edge technology within an exciting fast growing industry? Solus An Aviva Company are recruiting a HR & Payroll specialist to help manage and configure our HR systems across our network. Responsibilities Location: UK-Remote 12-Month Fixed Term Contract Solus are a market leading, award winning Accident Repair Network - part of the Aviva Group, we are committed to innovation, operational excellence, and delivering exceptional customer service to our customers. We are looking for a talented and experienced HR systems Administrator with prior experience of working with Zellis (ResourceLink, Compensate) to join our team on a 12-Month Fixed Term Basis. You will be responsible for the development, configuration, and optimisation of the Zellis HR and Payroll systems which supports business operations by ensuring the systems are tailored to meet organisational needs: Configure ResourceLink to meet specific HR and payroll requirements, customising User Defined Fields, Screens, workflows etc to align with business processes Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create and maintain clear documentation for system setups, processes, and troubleshooting guides Provide training and support to colleagues in HR, Payroll, Recruitment, and Learning & Development to maximise effective use of Zellis tools Proactively raise risks, concerns, and cyber incidents to the IT leadership team Monitor and report on system and device performance, including error logs Configure, optimise, and maintain Zellis ResourceLink modules (HR, Payroll, Recruitment, Self-Service) Develop custom workflows, reports, and system interfaces within ResourceLink Gather business requirements and translate them into effective technical solutions Manage system upgrades, patches, and testing cycles Provide technical support and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Solus s bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data security risks Provide expert guidance to stakeholders on system capabilities, limitations and enhancements. Experience of configuring HR Systems in a development or consultant role Qualifications Knowledge of integration with Microsoft Power Automate would be beneficial Deep understanding of Zellis products (ResourceLink and Compensate) architecture, including how data is stored, triggered, and synchronized. Experience with User Defined Fields, screens, and workflow configuration Familiarity with Zellis ResourceLink reporting solutions: RRS and translating to MyView Consoles as widgets, Power BI A keen understanding of security and of integrations with other platforms through the use of APIs, webhooks, SSO and Azure connectors; a proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva s success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer s leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you re excited but don t tick every box, we encourage you to apply your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 24, 2025
Full time
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
