Customer Services Administrator

Logistics Customer Services AdministratorKetteringHours - Monday to Friday Salary - circa £27kDo you thrive on delivering exceptional service and ensuring operations run like clockwork?Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation-ensuring a seamless, efficient, and professional experience from order to delivery.What You'll Be Doing

• Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
• Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
• Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
• Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.

About you

• Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
• Proactive Thinking: You anticipate needs and take initiative to meet them.
• Strong Communication: You're persuasive, confident, and know how to build trust quickly.
• Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
• High Standards: You're motivated to exceed expectations and embrace feedback to grow.
• Resilience: You stay cool under pressure and bounce back stronger from setbacks.

Your Experience & Skills

• Solid experience in a fast-paced, high-demand customer service environment
• Interest in B2B relationships and logistics
• Proficiency in Microsoft Office (especially Word and Excel)

What's on offer

• A competitive salary
• Regular performance reviews to support your growth
• Opportunities to keep up with the latest technologies and industry trends
• Access to industry literature, internal training, and expert knowledge
• A dynamic team culture where your voice matters and your contributions count

If you're ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact-we want to hear from you!