Customer Service Representative

Customer Service Representative

Mid Kent

c.£26,932

Permanent - Monday to Friday

We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill.

The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill.

Duties for this position include:

• Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client s internal standards
• Participate in active communications between the Customer Service teams
• Obtain a high level of knowledge around the company s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems
• Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business.
• High level of data entry and cross-referencing information
• Maintain and be aware of relevant internal policies and comply with these

The successful candidate will have:

• Previous experience with telephone customer service
• Financial services industry experience (Desirable)
• Excellent time management skills
• Can articulate to a high level both written and verbally
• Great organisational and telephone skills are essential
• Strong IT skills and be able to work professionally whilst under pressure
• Great team player skills with a positive attitude
• Competent in communicating with all levels of staff/team members
• Positive attitude with the ambition to exceed targets

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Holly Ensoll & Chloe Wadhams, Recruitment Consultant of Business Support Division for Pearson Whiffin Recruitment.

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