Business Development Executive Financial Markets Entry level Full time Office based Non-advisory role Graduates welcome £26,500 starting £27,500 after probation Performance-based commission in line with responsible sales practices and regulatory standards One week fully paid training upon successful first interview Are you ready to build a career from day one? We are looking for ambitious and driven individuals who are ready to develop within a fast-paced, regulated financial services environment. A background in finance is not a requirement for this role. That said, candidates who are familiar with financial markets, products, or terminology often find they settle into the role more quickly. If you have studied finance or a related field, this is where that knowledge starts to work for you. This is a client-facing, non-advisory role. You will communicate with clients daily, build professional relationships, and provide general information about our financial products and platform. All client communications are conducted in a fair, clear, and non-misleading manner, in full accordance with FCA regulatory standards. Employees in this role do not provide financial advice. Key responsibilities Client engagement. Maintain proactive and professional communication with clients via telephone and email, establishing rapport and understanding their informational needs in relation to our products and services. Product information. Provide clear, fair, and balanced general information about our financial instruments, platform features, and educational materials. All information is provided in a non-advisory capacity and must include appropriate risk disclosure in line with FCA requirements. Relationship management. Build and maintain professional client relationships by delivering a consistent standard of service, responding to enquiries promptly, and ensuring clients are treated fairly at all times. Compliance and conduct. Adhere to all regulatory requirements and internal compliance standards throughout every client interaction, including accurate record-keeping, appropriate risk disclosure, and client suitability escalation. Continuous development. Stay current with industry developments, product changes, and regulatory updates through structured in-house training and ongoing professional development. What we are looking for Previous experience in a client-facing, customer service, or financial services role is advantageous but not essential Strong verbal and written communication skills, with the ability to present information clearly and accurately A professional and composed telephone manner Resilience, self-motivation, and the ability to work consistently under pressure A conscientious approach to performance targets within a structured, compliant framework Proficiency in standard computer applications and CRM systems A demonstrated commitment to ethical conduct, client care, and regulatory compliance What to expect We believe in being transparent with all candidates. This is a performance-based role within a structured, target-driven environment. You will encounter challenges including client objections and demanding performance expectations. Success in this role requires consistency, professionalism, and the ability to maintain composure under pressure. This role is not suited to everyone, and that is intentional. We seek individuals who understand the demands of a regulated, performance-based environment and are motivated by structured professional growth and long-term career development. Training and selection process Our recruitment process is designed to identify candidates who are the right fit for the role and for a regulated financial services environment. Candidates who are successful at the first stage interview will be invited to attend a one-week, fully paid training programme Training covers an introduction to the role, systems, client communication standards, and regulatory and compliance requirements as set out by the FCA The training period also serves as a mutual assessment of suitability before a formal offer of employment is made For those who are the right fit, the opportunity is significant Those who meet performance standards and demonstrate the right professional attitude do not simply retain their position. They progress. Fortrade promotes from within, conducts annual salary reviews, and provides high performers with the kind of career development and exposure that extends well beyond this role. Whether your objective is a senior position, a broader career in regulated financial services, or a credible track record in a compliant environment, this role provides a genuine foundation for those willing to commit to it. Employee benefits One week of fully paid in-house training, including regulatory and compliance training, following a successful first interview Performance-based commission structure earnings vary depending on individual results and are in line with responsible sales practices Weekly and monthly incentive vouchers for top performers Annual salary review and incremental increases Fast-track progression opportunities internal promotion is actively supported Contributory pension scheme Employee wellbeing programme Free on-site parking If you are ready to build your career within a regulated financial services environment and are confident in your ability to meet the expectations of this role, we would like to hear from you. Fortrade Ltd is authorised and regulated in the UK by the Financial Conduct Authority (FCA). This is a non-advisory role; employees do not provide financial advice. CFD trading involves a significant risk of loss and may not be suitable for all investors.
Jun 13, 2026
Full time
Business Development Executive Financial Markets Entry level Full time Office based Non-advisory role Graduates welcome £26,500 starting £27,500 after probation Performance-based commission in line with responsible sales practices and regulatory standards One week fully paid training upon successful first interview Are you ready to build a career from day one? We are looking for ambitious and driven individuals who are ready to develop within a fast-paced, regulated financial services environment. A background in finance is not a requirement for this role. That said, candidates who are familiar with financial markets, products, or terminology often find they settle into the role more quickly. If you have studied finance or a related field, this is where that knowledge starts to work for you. This is a client-facing, non-advisory role. You will communicate with clients daily, build professional relationships, and provide general information about our financial products and platform. All client communications are conducted in a fair, clear, and non-misleading manner, in full accordance with FCA regulatory standards. Employees in this role do not provide financial advice. Key responsibilities Client engagement. Maintain proactive and professional communication with clients via telephone and email, establishing rapport and understanding their informational needs in relation to our products and services. Product information. Provide clear, fair, and balanced general information about our financial instruments, platform features, and educational materials. All information is provided in a non-advisory capacity and must include appropriate risk disclosure in line with FCA requirements. Relationship management. Build and maintain professional client relationships by delivering a consistent standard of service, responding to enquiries promptly, and ensuring clients are treated fairly at all times. Compliance and conduct. Adhere to all regulatory requirements and internal compliance standards throughout every client interaction, including accurate record-keeping, appropriate risk disclosure, and client suitability escalation. Continuous development. Stay current with industry developments, product changes, and regulatory updates through structured in-house training and ongoing professional development. What we are looking for Previous experience in a client-facing, customer service, or financial services role is advantageous but not essential Strong verbal and written communication skills, with the ability to present information clearly and accurately A professional and composed telephone manner Resilience, self-motivation, and the ability to work consistently under pressure A conscientious approach to performance targets within a structured, compliant framework Proficiency in standard computer applications and CRM systems A demonstrated commitment to ethical conduct, client care, and regulatory compliance What to expect We believe in being transparent with all candidates. This is a performance-based role within a structured, target-driven environment. You will encounter challenges including client objections and demanding performance expectations. Success in this role requires consistency, professionalism, and the ability to maintain composure under pressure. This role is not suited to everyone, and that is intentional. We seek individuals who understand the demands of a regulated, performance-based environment and are motivated by structured professional growth and long-term career development. Training and selection process Our recruitment process is designed to identify candidates who are the right fit for the role and for a regulated financial services environment. Candidates who are successful at the first stage interview will be invited to attend a one-week, fully paid training programme Training covers an introduction to the role, systems, client communication standards, and regulatory and compliance requirements as set out by the FCA The training period also serves as a mutual assessment of suitability before a formal offer of employment is made For those who are the right fit, the opportunity is significant Those who meet performance standards and demonstrate the right professional attitude do not simply retain their position. They progress. Fortrade promotes from within, conducts annual salary reviews, and provides high performers with the kind of career development and exposure that extends well beyond this role. Whether your objective is a senior position, a broader career in regulated financial services, or a credible track record in a compliant environment, this role provides a genuine foundation for those willing to commit to it. Employee benefits One week of fully paid in-house training, including regulatory and compliance training, following a successful first interview Performance-based commission structure earnings vary depending on individual results and are in line with responsible sales practices Weekly and monthly incentive vouchers for top performers Annual salary review and incremental increases Fast-track progression opportunities internal promotion is actively supported Contributory pension scheme Employee wellbeing programme Free on-site parking If you are ready to build your career within a regulated financial services environment and are confident in your ability to meet the expectations of this role, we would like to hear from you. Fortrade Ltd is authorised and regulated in the UK by the Financial Conduct Authority (FCA). This is a non-advisory role; employees do not provide financial advice. CFD trading involves a significant risk of loss and may not be suitable for all investors.
Job Title: Employment Tax Senior Manager - Global Mobility Team The Skills You'll Need: CTA qualified, Employment Tax Your New Salary: Competitive Hybrid: 3 days in the office Permanent, Full-time Start: ASAP Employment Tax Senior Manager - What You'll be Doing: Taking responsibility for the delivery of high quality compliance and advisory services click apply for full job details
Jun 13, 2026
Full time
Job Title: Employment Tax Senior Manager - Global Mobility Team The Skills You'll Need: CTA qualified, Employment Tax Your New Salary: Competitive Hybrid: 3 days in the office Permanent, Full-time Start: ASAP Employment Tax Senior Manager - What You'll be Doing: Taking responsibility for the delivery of high quality compliance and advisory services click apply for full job details
Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on (phone number removed) for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 13, 2026
Full time
Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on (phone number removed) for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Lead Asbestos Surveyor Surrey / Southeast-based Up to 50,000 Irwin and Colton have partnered with an up-and-coming specialist consultancy who are seeking a qualified and experienced Asbestos Surveyor to join their growing consultancy team. This role involves conducting comprehensive asbestos surveys across diverse building types and sectors, providing expert technical advice to clients, and contributing to our reputation for delivering high-quality asbestos management services. The successful candidate will demonstrate technical competence, attention to detail, and commitment to health and safety excellence. Key Responsibilities for the Lead Asbestos Surveyor will be: Conduct asbestos management, refurbishment, demolition, and re-inspection surveys in line with HSG264 guidance and industry standards. Sample suspected asbestos-containing materials and produce accurate survey records, floor plans, photographs, and reports. Assess asbestos risks, complete priority assessments, and recommend practical management or remedial actions. Liaise with clients to understand project requirements and communicate findings clearly to both technical and non-technical audiences. Provide asbestos management advice, technical support, and input into project planning and risk mitigation strategies. Ensure compliance with legislation, company procedures, quality assurance processes, and health & safety requirements. Collaborate with team members on complex projects, support junior surveyors, and assist with method statements, risk assessments, and incident response activities. Key Experience/Qualifications for the Lead Asbestos Surveyor will be: BOHS P402 (Building Surveys for Asbestos) certification - essential Experience conducting asbestos surveys in commercial and residential environments Knowledge of HSG264 and other relevant guidance documents Understanding of asbestos legislation including Control of Asbestos Regulations 2012 Practical knowledge of construction methods and building services Familiarity with asbestos-containing materials and their typical applications Certifications in BOHS P403 / P404 / P405 - desirable Professional membership of relevant institutions (BOHS, RICS, IOSH) - desirable For more information on this opportunity or to discuss your next career move, contact Matthew Cathcart on (0) (phone number removed) or apply here. Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed).
Jun 13, 2026
Full time
Lead Asbestos Surveyor Surrey / Southeast-based Up to 50,000 Irwin and Colton have partnered with an up-and-coming specialist consultancy who are seeking a qualified and experienced Asbestos Surveyor to join their growing consultancy team. This role involves conducting comprehensive asbestos surveys across diverse building types and sectors, providing expert technical advice to clients, and contributing to our reputation for delivering high-quality asbestos management services. The successful candidate will demonstrate technical competence, attention to detail, and commitment to health and safety excellence. Key Responsibilities for the Lead Asbestos Surveyor will be: Conduct asbestos management, refurbishment, demolition, and re-inspection surveys in line with HSG264 guidance and industry standards. Sample suspected asbestos-containing materials and produce accurate survey records, floor plans, photographs, and reports. Assess asbestos risks, complete priority assessments, and recommend practical management or remedial actions. Liaise with clients to understand project requirements and communicate findings clearly to both technical and non-technical audiences. Provide asbestos management advice, technical support, and input into project planning and risk mitigation strategies. Ensure compliance with legislation, company procedures, quality assurance processes, and health & safety requirements. Collaborate with team members on complex projects, support junior surveyors, and assist with method statements, risk assessments, and incident response activities. Key Experience/Qualifications for the Lead Asbestos Surveyor will be: BOHS P402 (Building Surveys for Asbestos) certification - essential Experience conducting asbestos surveys in commercial and residential environments Knowledge of HSG264 and other relevant guidance documents Understanding of asbestos legislation including Control of Asbestos Regulations 2012 Practical knowledge of construction methods and building services Familiarity with asbestos-containing materials and their typical applications Certifications in BOHS P403 / P404 / P405 - desirable Professional membership of relevant institutions (BOHS, RICS, IOSH) - desirable For more information on this opportunity or to discuss your next career move, contact Matthew Cathcart on (0) (phone number removed) or apply here. Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed).
Temporary Customer Service Advisor Brentwood, Essex 12.75 per hour 6 week assignment to start ASAP Monday - Friday, 9am-5pm Duties: Working as part of large team you will liaise with customers, updating information on the in-house database You will forward feedback emails to customers and log responses You will respond to enquiries and queries by phone and email To be considered for this role: You must be confident talking to customers over the telephone You must be available to work for the next 6 weeks without substantial absences Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Seasonal
Temporary Customer Service Advisor Brentwood, Essex 12.75 per hour 6 week assignment to start ASAP Monday - Friday, 9am-5pm Duties: Working as part of large team you will liaise with customers, updating information on the in-house database You will forward feedback emails to customers and log responses You will respond to enquiries and queries by phone and email To be considered for this role: You must be confident talking to customers over the telephone You must be available to work for the next 6 weeks without substantial absences Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
HR Advisor Location: Grantham The Role We're looking for a proactive and credible HR Advisor to support the HR Business Partner in delivering a high-quality generalist HR service. You'll play a key role in day-to-day HR operations, ensuring alignment with company objectives, people strategy, and employment legislation click apply for full job details
Jun 13, 2026
Full time
HR Advisor Location: Grantham The Role We're looking for a proactive and credible HR Advisor to support the HR Business Partner in delivering a high-quality generalist HR service. You'll play a key role in day-to-day HR operations, ensuring alignment with company objectives, people strategy, and employment legislation click apply for full job details
Absence Management Advisor On site Chester 6-Month Temporary Contract Up to £40,000k per annum Forward Role are supporting a leading organisation in the search for an Absence Management Advisor to join their HR team on a 6-month contract. The Role You'll support managers with absence cases, provide expert advice on policy and employment law, and help drive a consistent and proactive approach to attend click apply for full job details
Jun 13, 2026
Seasonal
Absence Management Advisor On site Chester 6-Month Temporary Contract Up to £40,000k per annum Forward Role are supporting a leading organisation in the search for an Absence Management Advisor to join their HR team on a 6-month contract. The Role You'll support managers with absence cases, provide expert advice on policy and employment law, and help drive a consistent and proactive approach to attend click apply for full job details
Business Manager to the Operating Board London Bridge (Hybrid Working) Full-time Permanent 24 days holiday + bank holidays Salary: 60,000 - 65,000 About the Company This organisation is a market-leading clean energy business at the forefront of renewable energy. The company combines engineering, science, and innovation with a collaborative, forward-thinking culture, offering employees the opportunity to play a meaningful role in tackling global energy and sustainability challenges. The Opportunity We are seeking a highly organised and commercially astute Business Manager to the Operating Board to play a pivotal role at the heart of the organisation. This is a unique opportunity to work directly with senior leadership, supporting strategic decision-making, governance, and execution of key business priorities. Acting as a trusted advisor and central coordinator, you will ensure alignment across business planning, performance management, and operational delivery-driving efficiency and impact at board level. Key Responsibilities Operating Board Support Coordinate and manage the Operating Board calendar, including board meetings, steering committees and leadership events Prepare and collate high-quality board packs, reports and briefing materials Develop agendas and decision papers to support effective discussions and outcomes Attend board meetings, track actions and ensure delivery against commitments Support board members with planning and prioritisation of key initiatives Coordination & Delivery Translate board-level priorities into clear, actionable plans Track progress against business objectives, KPIs and strategic initiatives Identify risks, dependencies and delivery challenges, escalating where required Drive cross-functional alignment across departments and stakeholders Governance & Reporting Establish and maintain robust governance frameworks and decision-making processes Produce executive dashboards, reports and performance insights Support annual planning cycles, budgeting and operational reviews Ensure adherence to governance standards and internal policies Stakeholder Management Build strong relationships with senior leaders and key stakeholders Act as a central coordination point between the Operating Board and wider business Facilitate leadership meetings, workshops and communications Handle sensitive and confidential information with discretion Operational Improvement Identify and implement improvements to board processes and reporting Support or lead strategic and transformation initiatives Drive continuous improvement across executive operations About You Proven experience in a Business Manager, Chief of Staff, or similar strategic role Exceptional organisational and project management skills Strong stakeholder management and communication abilities Commercially aware, with the ability to interpret data and business performance Proactive and adaptable, able to manage competing priorities at pace Experience supporting senior leadership or board-level stakeholders What's on Offer Hybrid working (London Bridge office + home working) 24 days holiday plus bank holidays A high-impact, visible role working closely with senior leadership Opportunity to contribute to a sustainability-driven, innovative business Collaborative and fast-paced working environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Full time
Business Manager to the Operating Board London Bridge (Hybrid Working) Full-time Permanent 24 days holiday + bank holidays Salary: 60,000 - 65,000 About the Company This organisation is a market-leading clean energy business at the forefront of renewable energy. The company combines engineering, science, and innovation with a collaborative, forward-thinking culture, offering employees the opportunity to play a meaningful role in tackling global energy and sustainability challenges. The Opportunity We are seeking a highly organised and commercially astute Business Manager to the Operating Board to play a pivotal role at the heart of the organisation. This is a unique opportunity to work directly with senior leadership, supporting strategic decision-making, governance, and execution of key business priorities. Acting as a trusted advisor and central coordinator, you will ensure alignment across business planning, performance management, and operational delivery-driving efficiency and impact at board level. Key Responsibilities Operating Board Support Coordinate and manage the Operating Board calendar, including board meetings, steering committees and leadership events Prepare and collate high-quality board packs, reports and briefing materials Develop agendas and decision papers to support effective discussions and outcomes Attend board meetings, track actions and ensure delivery against commitments Support board members with planning and prioritisation of key initiatives Coordination & Delivery Translate board-level priorities into clear, actionable plans Track progress against business objectives, KPIs and strategic initiatives Identify risks, dependencies and delivery challenges, escalating where required Drive cross-functional alignment across departments and stakeholders Governance & Reporting Establish and maintain robust governance frameworks and decision-making processes Produce executive dashboards, reports and performance insights Support annual planning cycles, budgeting and operational reviews Ensure adherence to governance standards and internal policies Stakeholder Management Build strong relationships with senior leaders and key stakeholders Act as a central coordination point between the Operating Board and wider business Facilitate leadership meetings, workshops and communications Handle sensitive and confidential information with discretion Operational Improvement Identify and implement improvements to board processes and reporting Support or lead strategic and transformation initiatives Drive continuous improvement across executive operations About You Proven experience in a Business Manager, Chief of Staff, or similar strategic role Exceptional organisational and project management skills Strong stakeholder management and communication abilities Commercially aware, with the ability to interpret data and business performance Proactive and adaptable, able to manage competing priorities at pace Experience supporting senior leadership or board-level stakeholders What's on Offer Hybrid working (London Bridge office + home working) 24 days holiday plus bank holidays A high-impact, visible role working closely with senior leadership Opportunity to contribute to a sustainability-driven, innovative business Collaborative and fast-paced working environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Head of Sport and Physical Activity Glasgow Life is one of Scotland's largest charities, dedicated to transforming lives and strengthening communities through sport, physical activity, culture and learning. Working at the heart of the city, Glasgow Life welcomes millions of people each year to its gyms, sports facilities, pitches, community venues, museums and libraries, delivering services at scale that support Glasgow's physical, mental and economic wellbeing and contribute to the city's reputation as a world-leading sporting and cultural destination. We are now seeking to appoint a Head of Sport and Physical Activity, a senior leadership role central to delivering Glasgow Life's ambition to inspire every citizen and visitor to lead an active, healthy life. Reporting to the Director of Libraries, Sport and Physical Activity and Communities, the role carries responsibility for leading all sport and physical activity services across the city, providing visible and inspirational leadership, and ensuring the safe, effective and financially sustainable delivery of leisure services that maximise participation, inclusion and community impact. About the role As Head of Sport and Physical Activity, you will be a strategic advisor to Glasgow Life's Senior Leadership team, shaping strategy and driving performance across a diverse portfolio of facilities, services and programmes. You will lead, inspire and challenge a multi-disciplinary team to lead the operational delivery of leisure services across multiple facilities and teams, ensuring safe, effective and financially sustainable services while supporting Glasgow Life's wider ambitions for participation, health improvement and community wellbeing. The role also has a significant outward-facing dimension. You will work collaboratively with partners across the city and nationally, advocate for the value of sport and physical activity, and represent Glasgow Life at senior forums, influencing policy, securing investment and strengthening the organisation's reputation as a leader in inclusive, community-focused sport and physical activity. The person We are looking for an experienced, values-led leader with a strong strategic track record in sport, physical activity, leisure or related sectors, gained within complex public, charitable or commercial environments. You will bring excellent leadership capability, strong commercial and financial acumen, and experience of leading large teams and managing services at scale. You will be an effective communicator and influencer, comfortable operating at senior and Board level and building productive relationships across sectors. A clear commitment to equality, diversity and inclusion is essential, alongside an understanding of the role sport and physical activity play in tackling inequality, improving health outcomes and strengthening communities. Terms of appointment Salary: £85,409 - £99,011 30 days annual leave plus 6.5 public holidays, rising to 35 days after five years' service Membership of the Local Government Pension Scheme Discounted Glasgow Club membership and retail discounts Flexible working and family-friendly policies Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure, which may impact current salaries quoted in job adverts. Further information can be found at . Diversity matters at Glasgow Life We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. Saxton Bampfylde Ltd is acting as an employment agency advisor to Glasgow Life on this appointment. For further information about the role, including details of how to apply, please visit using reference DBHQE . Alternatively email . The closing date for applications is 23:59 on the 5th July 2026.
Jun 13, 2026
Full time
Head of Sport and Physical Activity Glasgow Life is one of Scotland's largest charities, dedicated to transforming lives and strengthening communities through sport, physical activity, culture and learning. Working at the heart of the city, Glasgow Life welcomes millions of people each year to its gyms, sports facilities, pitches, community venues, museums and libraries, delivering services at scale that support Glasgow's physical, mental and economic wellbeing and contribute to the city's reputation as a world-leading sporting and cultural destination. We are now seeking to appoint a Head of Sport and Physical Activity, a senior leadership role central to delivering Glasgow Life's ambition to inspire every citizen and visitor to lead an active, healthy life. Reporting to the Director of Libraries, Sport and Physical Activity and Communities, the role carries responsibility for leading all sport and physical activity services across the city, providing visible and inspirational leadership, and ensuring the safe, effective and financially sustainable delivery of leisure services that maximise participation, inclusion and community impact. About the role As Head of Sport and Physical Activity, you will be a strategic advisor to Glasgow Life's Senior Leadership team, shaping strategy and driving performance across a diverse portfolio of facilities, services and programmes. You will lead, inspire and challenge a multi-disciplinary team to lead the operational delivery of leisure services across multiple facilities and teams, ensuring safe, effective and financially sustainable services while supporting Glasgow Life's wider ambitions for participation, health improvement and community wellbeing. The role also has a significant outward-facing dimension. You will work collaboratively with partners across the city and nationally, advocate for the value of sport and physical activity, and represent Glasgow Life at senior forums, influencing policy, securing investment and strengthening the organisation's reputation as a leader in inclusive, community-focused sport and physical activity. The person We are looking for an experienced, values-led leader with a strong strategic track record in sport, physical activity, leisure or related sectors, gained within complex public, charitable or commercial environments. You will bring excellent leadership capability, strong commercial and financial acumen, and experience of leading large teams and managing services at scale. You will be an effective communicator and influencer, comfortable operating at senior and Board level and building productive relationships across sectors. A clear commitment to equality, diversity and inclusion is essential, alongside an understanding of the role sport and physical activity play in tackling inequality, improving health outcomes and strengthening communities. Terms of appointment Salary: £85,409 - £99,011 30 days annual leave plus 6.5 public holidays, rising to 35 days after five years' service Membership of the Local Government Pension Scheme Discounted Glasgow Club membership and retail discounts Flexible working and family-friendly policies Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure, which may impact current salaries quoted in job adverts. Further information can be found at . Diversity matters at Glasgow Life We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. Saxton Bampfylde Ltd is acting as an employment agency advisor to Glasgow Life on this appointment. For further information about the role, including details of how to apply, please visit using reference DBHQE . Alternatively email . The closing date for applications is 23:59 on the 5th July 2026.
Human Resources Advisor (12 Months FTC) Shape the future of people management at one of the UK's fastest-growing airports Join our client as HR Advisor and become the trusted partner managers turn to for complex people challenges. You'll drive meaningful change across departments while building your expertise in a dynamic, fast-paced environment. This is a 12 Month Fixed Term Contract covering Maternity Leave About the Organisation Our client is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through their doors every year. They are committed to employing high quality people who are ambitious to succeed and support their exciting plans for the future, whilst delivering an outstanding service for their customers. They understand that their employees are their most important asset when it comes to providing the best service possible to their customers. They therefore operate with a one team mentality, to enable them to do the right thing and ultimately be the best in what they do. What you'll be doing HR Advisory & Support Provide first-line HR support to managers, coaching them on employee relations issues Deliver comprehensive HR advice to help achieve corporate objectives Support managers to improve key people metrics including absence, performance and retention Collaborate with stakeholders on performance management and skills development processes Employee Relations Guide managers through grievance, disciplinary and absence management processes Provide employment law advice, ensuring compliance and fair treatment Coordinate occupational health services to improve wellbeing across the business Support consultation and negotiation meetings as required Performance & Development Ensure effective use of performance management approaches organisation-wide Support managers dealing with underperformance situations Create and deliver business projects to meet departmental objectives Monitor and produce key HR metrics data What you'll bring Previous experience working in an HR environment Employment law knowledge Strong employee relations experience Experience providing high-quality advice to managers on people matters Strong stakeholder management and communication skills Ability to work in a fast-paced environment managing multiple priorities Proficiency in Microsoft Office and HR systems CIPD Level 5 qualification or equivalent experience (desirable) Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history. In addition, further checks may apply. What we will offer in return Competitive Salary Discretionary bonus Free onsite parking Electric Vehicle Scheme Pension scheme Life Assurance Brand new shiny, top of the range office Cycle to work scheme Free lounge access Onsite discounts Friendly work environment Employee Assistance programme Genuine career opportunities Ready to make your mark in a role where your HR expertise directly impacts business success? Apply now and help our client build the future of people management at one of the UK's fastest-growing airports. REF-
Jun 13, 2026
Full time
Human Resources Advisor (12 Months FTC) Shape the future of people management at one of the UK's fastest-growing airports Join our client as HR Advisor and become the trusted partner managers turn to for complex people challenges. You'll drive meaningful change across departments while building your expertise in a dynamic, fast-paced environment. This is a 12 Month Fixed Term Contract covering Maternity Leave About the Organisation Our client is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through their doors every year. They are committed to employing high quality people who are ambitious to succeed and support their exciting plans for the future, whilst delivering an outstanding service for their customers. They understand that their employees are their most important asset when it comes to providing the best service possible to their customers. They therefore operate with a one team mentality, to enable them to do the right thing and ultimately be the best in what they do. What you'll be doing HR Advisory & Support Provide first-line HR support to managers, coaching them on employee relations issues Deliver comprehensive HR advice to help achieve corporate objectives Support managers to improve key people metrics including absence, performance and retention Collaborate with stakeholders on performance management and skills development processes Employee Relations Guide managers through grievance, disciplinary and absence management processes Provide employment law advice, ensuring compliance and fair treatment Coordinate occupational health services to improve wellbeing across the business Support consultation and negotiation meetings as required Performance & Development Ensure effective use of performance management approaches organisation-wide Support managers dealing with underperformance situations Create and deliver business projects to meet departmental objectives Monitor and produce key HR metrics data What you'll bring Previous experience working in an HR environment Employment law knowledge Strong employee relations experience Experience providing high-quality advice to managers on people matters Strong stakeholder management and communication skills Ability to work in a fast-paced environment managing multiple priorities Proficiency in Microsoft Office and HR systems CIPD Level 5 qualification or equivalent experience (desirable) Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history. In addition, further checks may apply. What we will offer in return Competitive Salary Discretionary bonus Free onsite parking Electric Vehicle Scheme Pension scheme Life Assurance Brand new shiny, top of the range office Cycle to work scheme Free lounge access Onsite discounts Friendly work environment Employee Assistance programme Genuine career opportunities Ready to make your mark in a role where your HR expertise directly impacts business success? Apply now and help our client build the future of people management at one of the UK's fastest-growing airports. REF-
Summary: Are you a natural communicator who loves helping others grow? Do you want to be the driving force behind a smoother, better experience for our customers? We're looking for a Customer Journey Support Specialist to join our team in Snodland and help us make a real splash during our Smart Meter rollout. Whether you're looking for a role where your expertise truly carries weight, or a technical specialist who enjoys unpicking complex processes, this role is for you. You'll be our in-house training expert, bridging the gap between customer feedback and operational excellence. It's about more than just teaching; it's about having the autonomy to identify what's not working and the influence to fix it. You'll spend your time shaping how our teams interact with customers, ensuring every meter installation is a positive experience and helping us maintain a top-tier C-MeX position. Main responsibilities: Develop and deliver comprehensive training programs for customer-facing teams, focusing on the operational process for meter exchanges, new processes, and best practices for customer interaction, ensuring high-quality, consistent service delivery in the field and over the telephone. Support the review and detailed process mapping of customer journeys, proactively identifying inefficiencies and pain points. Design and implement agreed core principle and process changes to improve operational efficiency and reduce customer effort. Understand lessons learnt and continuously review and improve the customer journey. Systems integration both internally and externally to ensure the customer journeys are providing clear and valuable data outputs and a seamless performance for the future whilst ensuring existing performance levels are maintained. Actively solicit, capture, and analyse customer feedback via face-to-face, telephone, and written channels. Translate these diverse insights into a prioritised roadmap of actionable initiatives aimed at improving the customer experience and reducing complaint. Organise and deliver 'pop-up' customer support and advisory sessions at various locations. Provide on-site face-to-face customer support, including interacting with customers as installation partners fulfil meter exchanges/installations, capturing real-time feedback and resolving issues. Partner closely with internal teams (e.g., operations, leakage, water efficiency) to ensure process changes and user experience align with the overall customer journey. Ensure robust testing supports process changes through the testing team. Influence and work with stakeholders to secure buy-in and successful delivery of customer-centric changes. Define, track, and report on key customer experience and support metrics (e.g., first-contact resolution rate, complaint volume) demonstrating the impact of training and process improvements. You'll need: Skills / Qualifications / Experience Educated to A level standard or equivalent with greater relevant experience. A qualification in Training/Coaching, Business Analysis, or a related field is desirable. Proven experience in delivering effective training and coaching to customer-facing teams. Excellent analytical skills with the ability to gather, synthesise, and translate customer feedback (qualitative and quantitative) into actionable process improvements. Proficiency with analytics tools (e.g., Survey Monkey, Google Analytics, Mixpanel, Amplitude) and customer feedback platforms. Exceptional communication, presentation, and interpersonal skills for training, stakeholder engagement, and direct customer interaction. A deeply empathetic and customer-first mindset, with a passion for problem-solving. Proactive, adaptable, and able to influence and lead without direct authority. Demonstrable experience in developing and delivering customer service, operational or process training programs. Proven experience in mapping, analysing, and improving business processes to enhance customer experience. Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels. Experience in coordinating and managing 'pop-up' or mobile support initiatives is advantageous. Experience with using customer data, insights, and feedback to inform decisions and drive improvements. Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes. Experience in utilities, preferably the water industry is advantageous. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £37,000 p.a. (dependent on experience)
Jun 13, 2026
Full time
Summary: Are you a natural communicator who loves helping others grow? Do you want to be the driving force behind a smoother, better experience for our customers? We're looking for a Customer Journey Support Specialist to join our team in Snodland and help us make a real splash during our Smart Meter rollout. Whether you're looking for a role where your expertise truly carries weight, or a technical specialist who enjoys unpicking complex processes, this role is for you. You'll be our in-house training expert, bridging the gap between customer feedback and operational excellence. It's about more than just teaching; it's about having the autonomy to identify what's not working and the influence to fix it. You'll spend your time shaping how our teams interact with customers, ensuring every meter installation is a positive experience and helping us maintain a top-tier C-MeX position. Main responsibilities: Develop and deliver comprehensive training programs for customer-facing teams, focusing on the operational process for meter exchanges, new processes, and best practices for customer interaction, ensuring high-quality, consistent service delivery in the field and over the telephone. Support the review and detailed process mapping of customer journeys, proactively identifying inefficiencies and pain points. Design and implement agreed core principle and process changes to improve operational efficiency and reduce customer effort. Understand lessons learnt and continuously review and improve the customer journey. Systems integration both internally and externally to ensure the customer journeys are providing clear and valuable data outputs and a seamless performance for the future whilst ensuring existing performance levels are maintained. Actively solicit, capture, and analyse customer feedback via face-to-face, telephone, and written channels. Translate these diverse insights into a prioritised roadmap of actionable initiatives aimed at improving the customer experience and reducing complaint. Organise and deliver 'pop-up' customer support and advisory sessions at various locations. Provide on-site face-to-face customer support, including interacting with customers as installation partners fulfil meter exchanges/installations, capturing real-time feedback and resolving issues. Partner closely with internal teams (e.g., operations, leakage, water efficiency) to ensure process changes and user experience align with the overall customer journey. Ensure robust testing supports process changes through the testing team. Influence and work with stakeholders to secure buy-in and successful delivery of customer-centric changes. Define, track, and report on key customer experience and support metrics (e.g., first-contact resolution rate, complaint volume) demonstrating the impact of training and process improvements. You'll need: Skills / Qualifications / Experience Educated to A level standard or equivalent with greater relevant experience. A qualification in Training/Coaching, Business Analysis, or a related field is desirable. Proven experience in delivering effective training and coaching to customer-facing teams. Excellent analytical skills with the ability to gather, synthesise, and translate customer feedback (qualitative and quantitative) into actionable process improvements. Proficiency with analytics tools (e.g., Survey Monkey, Google Analytics, Mixpanel, Amplitude) and customer feedback platforms. Exceptional communication, presentation, and interpersonal skills for training, stakeholder engagement, and direct customer interaction. A deeply empathetic and customer-first mindset, with a passion for problem-solving. Proactive, adaptable, and able to influence and lead without direct authority. Demonstrable experience in developing and delivering customer service, operational or process training programs. Proven experience in mapping, analysing, and improving business processes to enhance customer experience. Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels. Experience in coordinating and managing 'pop-up' or mobile support initiatives is advantageous. Experience with using customer data, insights, and feedback to inform decisions and drive improvements. Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes. Experience in utilities, preferably the water industry is advantageous. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £37,000 p.a. (dependent on experience)
Description We are seeking an experienced and highly organised Customer Services Advisor whose skills can make a real difference in a social housing environment. We value your strong communication skills and attention to detail.The successful candidate will serve as the first point of contact for residents, contractors, and stakeholders, delivering excellent customer service while supporting the housing management team's day-to-day operations. This role is best suited to someone with previous experience within social housing, housing associations, or local authority environments who enjoys structured operational work rather than project-based assignments. Responsibilities Provide a professional front-line customer service experience via phone, email, letter, and in person. Manage and resolve a broad range of resident enquiries at the first point of contact Arrange appointments, coordinate access, and organise meetings Liaise with residents, Managers, contractors, and the External Management Agent. Log communal repairs and proactively follow up on updates. Maintain accurate records across housing and document management systems (CD & EDMS) Raise purchase orders and payment requests using finance systems. Prepare resident communications, including letters and newsletters. Support vulnerable residents and manage customer expectations during service delays. Assist with operational and compliance-related projects, including Fire Safety initiatives. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level Customer Service qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. C riteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in a fast-paced environment with unpredictable demand. Ability to listen sensitively and give appropriate advice, referring customers to other services as necessary. Excellent and proven customer service skills with the ability to build and manage effective relationships with a range of businesses, partner organisations and key stakeholders. Experience working with members of the public in a customer service environment. Experience in managing one's own workload. Experience with telephone systems, TEAMS, Outlook and the Internet. Demonstrated strong interpersonal skills ability to communicate clearly and sensitively. Must be able to show empathy, patience and encouragement. Demonstrated ability to work quickly, under pressure and flexibly providing support across different roles where necessary. Strong attention to detail and communication skills. Ability to understand technical information. Must be able to thrive in a fast-paced environment. Full-time office attendance is required for the first 3 months, with remote working options available after review, helping candidates understand the initial work setup and flexibility. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Jun 13, 2026
Contractor
Description We are seeking an experienced and highly organised Customer Services Advisor whose skills can make a real difference in a social housing environment. We value your strong communication skills and attention to detail.The successful candidate will serve as the first point of contact for residents, contractors, and stakeholders, delivering excellent customer service while supporting the housing management team's day-to-day operations. This role is best suited to someone with previous experience within social housing, housing associations, or local authority environments who enjoys structured operational work rather than project-based assignments. Responsibilities Provide a professional front-line customer service experience via phone, email, letter, and in person. Manage and resolve a broad range of resident enquiries at the first point of contact Arrange appointments, coordinate access, and organise meetings Liaise with residents, Managers, contractors, and the External Management Agent. Log communal repairs and proactively follow up on updates. Maintain accurate records across housing and document management systems (CD & EDMS) Raise purchase orders and payment requests using finance systems. Prepare resident communications, including letters and newsletters. Support vulnerable residents and manage customer expectations during service delays. Assist with operational and compliance-related projects, including Fire Safety initiatives. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level Customer Service qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. C riteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in a fast-paced environment with unpredictable demand. Ability to listen sensitively and give appropriate advice, referring customers to other services as necessary. Excellent and proven customer service skills with the ability to build and manage effective relationships with a range of businesses, partner organisations and key stakeholders. Experience working with members of the public in a customer service environment. Experience in managing one's own workload. Experience with telephone systems, TEAMS, Outlook and the Internet. Demonstrated strong interpersonal skills ability to communicate clearly and sensitively. Must be able to show empathy, patience and encouragement. Demonstrated ability to work quickly, under pressure and flexibly providing support across different roles where necessary. Strong attention to detail and communication skills. Ability to understand technical information. Must be able to thrive in a fast-paced environment. Full-time office attendance is required for the first 3 months, with remote working options available after review, helping candidates understand the initial work setup and flexibility. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Consultant, Employee Relations to join our growing team. As a Consultant, Employee Relations you'll lead employee relations across the region, ensuring cases are handled with care, consistency and confidence. You'll be the subject matter expert for ER, supporting managers and an HR Advisor to navigate complex situations while balancing legal risk, business needs and our values. This is a senior yet hands-on role where you'll combine expertise, judgement and coaching to help the business manage people matters in the right way. Day to Day You'll Be: Lead complex and high-risk employee relations cases from start to finish Act as the escalation point for ER matters across the business and support the escalation of complex HR Advisor queries/quality checks Set and maintain high standards for ER processes and decision making Coach and support managers to build confidence in handling people matters Deliver training and guidance on employment law and best practice Work closely with the Director, HR and HRBPs on risk, strategy and complex cases Manage relationships with external legal partners and support tribunal cases where required Use data and insight to identify trends, risks and areas for improvement, updating the case management tool as needed and pro-actively identifying root causes Develop and review policies and procedures in line with legislative updates. Be the Sponsorship License holder as part of our work permit obligations Develop and own an ER risk management framework. You'll also support the integration of newly acquired brands Essential Skills & Experience: Experienced in employee relations within a large organisation Strong knowledge of UK employment law and best practice (European knowledge is a bonus) Confident managing complex, sensitive and high-risk cases A trusted advisor who builds strong relationships across the business Calm, balanced and able to make sound, commercially aware decisions Passionate about creating fair, consistent and values-led workplaces Experienced coaching managers and developing capability Confident stakeholder management skills, including senior leadership exposure. Strong organisational and time management skills in order to keep across the details of multiple ER cases simultaneously. Experience of analysing data, presenting findings and using this to inform business decisions. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Employee Relations
Jun 13, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Consultant, Employee Relations to join our growing team. As a Consultant, Employee Relations you'll lead employee relations across the region, ensuring cases are handled with care, consistency and confidence. You'll be the subject matter expert for ER, supporting managers and an HR Advisor to navigate complex situations while balancing legal risk, business needs and our values. This is a senior yet hands-on role where you'll combine expertise, judgement and coaching to help the business manage people matters in the right way. Day to Day You'll Be: Lead complex and high-risk employee relations cases from start to finish Act as the escalation point for ER matters across the business and support the escalation of complex HR Advisor queries/quality checks Set and maintain high standards for ER processes and decision making Coach and support managers to build confidence in handling people matters Deliver training and guidance on employment law and best practice Work closely with the Director, HR and HRBPs on risk, strategy and complex cases Manage relationships with external legal partners and support tribunal cases where required Use data and insight to identify trends, risks and areas for improvement, updating the case management tool as needed and pro-actively identifying root causes Develop and review policies and procedures in line with legislative updates. Be the Sponsorship License holder as part of our work permit obligations Develop and own an ER risk management framework. You'll also support the integration of newly acquired brands Essential Skills & Experience: Experienced in employee relations within a large organisation Strong knowledge of UK employment law and best practice (European knowledge is a bonus) Confident managing complex, sensitive and high-risk cases A trusted advisor who builds strong relationships across the business Calm, balanced and able to make sound, commercially aware decisions Passionate about creating fair, consistent and values-led workplaces Experienced coaching managers and developing capability Confident stakeholder management skills, including senior leadership exposure. Strong organisational and time management skills in order to keep across the details of multiple ER cases simultaneously. Experience of analysing data, presenting findings and using this to inform business decisions. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Employee Relations
Prestigious opportunity for an experienced Data Architect to play a pivotal role in shaping and delivering enterprise wide data strategy and architecture.This is a highly influential position within a senior IT leadership function, responsible for driving the design, governance, and evolution of modern, scalable data architectures. You will work closely with business stakeholders, product teams, and senior leaders to translate strategic priorities into robust, future-ready data solutions.You'll be instrumental in enabling data-driven decision making across a diverse and complex organisation, supporting innovation, digital transformation, and operational excellence. As our Data Architect, you will: - Lead the design and delivery of enterprise data architecture across systems, platforms, and services Translate business strategy into scalable data models, roadmaps, and architectural designs Define and implement data governance frameworks, standards, and best practices Act as a trusted advisor on data technologies, platforms, and vendor solutions Develop and maintain architectural blueprints, reference models, and documentation Collaborate with stakeholders to prioritise initiatives, reduce technical debt, and improve data services Monitor emerging technologies and identify opportunities to enhance capabilities Provide strategic guidance on data investments and future state architecture Support continuous improvement and help drive a culture of innovation and knowledge sharing. You will bring a strong mix of technical expertise, strategic thinking, and leadership capability, with experience operating at an enterprise level. If you possess a combination of the following skills, then LETS TALK! Proven track record in enterprise data architecture, strategy, and roadmap delivery Strong knowledge of modern data platforms, tools, and governance frameworks Experience aligning architecture with organisational strategy and business outcomes Ability to produce architectural artefacts (e.g. data models, reference architectures) Excellent stakeholder management, communication, and influencing skills Experience in leading change, driving improvement, and mentoring teams Familiarity with ITSM/ITIL principles and data governance frameworks Relevant degree or equivalent experience, with architecture certification (e.g. TOGAF, DAMA) The following skills are advantageous but not essential: - Experience in large, complex organisations (e.g. public sector, education, or similar) Knowledge of Agile, DevOps, and modern development methodologies Exposure to enterprise architecture tools (e.g. LeanIX, BiZZdesign) In return, you will be rewarded with ongoing career development and an enviable benefits package. We offer attractive annual leave entitlements, a comprehensive employee benefits platform and hybrid working 3 days a week on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 13, 2026
Full time
Prestigious opportunity for an experienced Data Architect to play a pivotal role in shaping and delivering enterprise wide data strategy and architecture.This is a highly influential position within a senior IT leadership function, responsible for driving the design, governance, and evolution of modern, scalable data architectures. You will work closely with business stakeholders, product teams, and senior leaders to translate strategic priorities into robust, future-ready data solutions.You'll be instrumental in enabling data-driven decision making across a diverse and complex organisation, supporting innovation, digital transformation, and operational excellence. As our Data Architect, you will: - Lead the design and delivery of enterprise data architecture across systems, platforms, and services Translate business strategy into scalable data models, roadmaps, and architectural designs Define and implement data governance frameworks, standards, and best practices Act as a trusted advisor on data technologies, platforms, and vendor solutions Develop and maintain architectural blueprints, reference models, and documentation Collaborate with stakeholders to prioritise initiatives, reduce technical debt, and improve data services Monitor emerging technologies and identify opportunities to enhance capabilities Provide strategic guidance on data investments and future state architecture Support continuous improvement and help drive a culture of innovation and knowledge sharing. You will bring a strong mix of technical expertise, strategic thinking, and leadership capability, with experience operating at an enterprise level. If you possess a combination of the following skills, then LETS TALK! Proven track record in enterprise data architecture, strategy, and roadmap delivery Strong knowledge of modern data platforms, tools, and governance frameworks Experience aligning architecture with organisational strategy and business outcomes Ability to produce architectural artefacts (e.g. data models, reference architectures) Excellent stakeholder management, communication, and influencing skills Experience in leading change, driving improvement, and mentoring teams Familiarity with ITSM/ITIL principles and data governance frameworks Relevant degree or equivalent experience, with architecture certification (e.g. TOGAF, DAMA) The following skills are advantageous but not essential: - Experience in large, complex organisations (e.g. public sector, education, or similar) Knowledge of Agile, DevOps, and modern development methodologies Exposure to enterprise architecture tools (e.g. LeanIX, BiZZdesign) In return, you will be rewarded with ongoing career development and an enviable benefits package. We offer attractive annual leave entitlements, a comprehensive employee benefits platform and hybrid working 3 days a week on site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are currently working in partnership with one of the South West s largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors . The position will start in due course, with several positions available due to expansion. The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction. Transferrable skills are accepted for this role, if good customer services can be demonstrated. Duties will include (but are not limited to): Acting as the voice of the organisation, taking incoming enquiries to the contact centre Resolve customer enquiries efficiently, identifying practical and effective solutions Schedule appointments and support customers in accessing and using self-service options Take ownership of customer cases, managing them through to successful resolution Deliver a positive and professional customer experience, including in challenging or complex situations Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers Build rapport with customers and communicate clearly across a range of channels Work proactively to identify customer needs and provide appropriate support and guidance Experience required: Demonstratable experience in a customer-facing role Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases Rewards and Benefits: Hybrid working Generous pension contributions BUPA Cash Plan Working hours: 08 00 Part-time would be Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Jun 13, 2026
Full time
We are currently working in partnership with one of the South West s largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors . The position will start in due course, with several positions available due to expansion. The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction. Transferrable skills are accepted for this role, if good customer services can be demonstrated. Duties will include (but are not limited to): Acting as the voice of the organisation, taking incoming enquiries to the contact centre Resolve customer enquiries efficiently, identifying practical and effective solutions Schedule appointments and support customers in accessing and using self-service options Take ownership of customer cases, managing them through to successful resolution Deliver a positive and professional customer experience, including in challenging or complex situations Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers Build rapport with customers and communicate clearly across a range of channels Work proactively to identify customer needs and provide appropriate support and guidance Experience required: Demonstratable experience in a customer-facing role Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases Rewards and Benefits: Hybrid working Generous pension contributions BUPA Cash Plan Working hours: 08 00 Part-time would be Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Portfolio are proud to exclusively represent our client in their search for a HR Advisor. The company is a market leading, global brand who support business owners with HR and Employment Law guidance and advice, ensuring they are legal, compliant and doing the right thing for their employees. Supporting your colleagues in the Business Development team, you will be offering initial EL advice to the Buiness Development Managers and potential new clients, conducting webinars to prospective new clients and highlighting the service provided, resulting in a closed deal. We are looking for someone with Employment Law / HR knowledge and a solid undertanding of HR processes. This is a fast paced role, within a successful team, offering additional earning, whilst making a huge impact on the growth of the business! Job Purpose To provide HR and Employment Law advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Hours of work Monday - Saturday (40 hours shifts, Monday - Friday 8:45am - 5:30pm. 1 Saturday in 4, 10am - 2pm) Day-to-day responsibilities include but are not limited to the below: To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. Required skills and experience Ability to build and maintain excellent relationships with the BDMs. A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. Ability to work in a fast paced environment. Strong time management skills ability to manage own diary. A dynamic and flexible approach, as well as the ability to work under pressure. Commercial focused advice. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 50605LFR10 INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 13, 2026
Full time
Portfolio are proud to exclusively represent our client in their search for a HR Advisor. The company is a market leading, global brand who support business owners with HR and Employment Law guidance and advice, ensuring they are legal, compliant and doing the right thing for their employees. Supporting your colleagues in the Business Development team, you will be offering initial EL advice to the Buiness Development Managers and potential new clients, conducting webinars to prospective new clients and highlighting the service provided, resulting in a closed deal. We are looking for someone with Employment Law / HR knowledge and a solid undertanding of HR processes. This is a fast paced role, within a successful team, offering additional earning, whilst making a huge impact on the growth of the business! Job Purpose To provide HR and Employment Law advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Hours of work Monday - Saturday (40 hours shifts, Monday - Friday 8:45am - 5:30pm. 1 Saturday in 4, 10am - 2pm) Day-to-day responsibilities include but are not limited to the below: To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. Required skills and experience Ability to build and maintain excellent relationships with the BDMs. A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. Ability to work in a fast paced environment. Strong time management skills ability to manage own diary. A dynamic and flexible approach, as well as the ability to work under pressure. Commercial focused advice. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 50605LFR10 INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
GLL is looking for Customer Service Advisors to join our rapidly expanding team in GLL Customer Service Centre. If you have the skills and ambition to join us as a Customer Service Advisor, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job, it's a career. GLL Customer Service Advisors go the extra mile to delight customers, always striving for the highest level of first contact resolution and quality assurance. To succeed as a Customer Service Advisor at GLL, you will be a self-motivated, results-driven individual who has excellent verbal and written communication skills. You'll have a real passion for delivering the best service you can by listening and supporting customers who are in need of help or advice. Our Customer Service Advisors enjoy working in a fast-paced environment where every day is different and get a real buzz from providing solutions to every problem. We are looking for Customer Service Advisors, and you can choose your hours between 16 and 39 per week. Shift rotations for Customer Service Advisors includes evenings and weekends. We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a customer service centre, and your job is to have great conversations with our customers! Induction and Training: You will receive a three-week full-time, interactive induction training programme including visits to our leisure facilities, system training, and meeting the team. Full attendance is required to complete the induction training. What you'll do: Connect with customers via telephone, email, and web chat; always ensuring that customer requests are dealt with professionally and courteously by listening patiently, empathising with the customer where appropriate, and demonstrating a real desire to help and support them. Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong quality output. Take ownership of your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth. What you need: A can-do attitude. Passion and personality. Be a great team player. Passionate about service - always looking to deliver the best possible service you can at every opportunity. Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years. Strong verbal and written communication skills. Great listening skills supported by a warm, friendly, and confident manner. Computer literate, able to use Microsoft packages. Flexible approach to tasks and workload. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: Full and part time positions available. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing o
Jun 13, 2026
Full time
GLL is looking for Customer Service Advisors to join our rapidly expanding team in GLL Customer Service Centre. If you have the skills and ambition to join us as a Customer Service Advisor, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job, it's a career. GLL Customer Service Advisors go the extra mile to delight customers, always striving for the highest level of first contact resolution and quality assurance. To succeed as a Customer Service Advisor at GLL, you will be a self-motivated, results-driven individual who has excellent verbal and written communication skills. You'll have a real passion for delivering the best service you can by listening and supporting customers who are in need of help or advice. Our Customer Service Advisors enjoy working in a fast-paced environment where every day is different and get a real buzz from providing solutions to every problem. We are looking for Customer Service Advisors, and you can choose your hours between 16 and 39 per week. Shift rotations for Customer Service Advisors includes evenings and weekends. We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a customer service centre, and your job is to have great conversations with our customers! Induction and Training: You will receive a three-week full-time, interactive induction training programme including visits to our leisure facilities, system training, and meeting the team. Full attendance is required to complete the induction training. What you'll do: Connect with customers via telephone, email, and web chat; always ensuring that customer requests are dealt with professionally and courteously by listening patiently, empathising with the customer where appropriate, and demonstrating a real desire to help and support them. Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong quality output. Take ownership of your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth. What you need: A can-do attitude. Passion and personality. Be a great team player. Passionate about service - always looking to deliver the best possible service you can at every opportunity. Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years. Strong verbal and written communication skills. Great listening skills supported by a warm, friendly, and confident manner. Computer literate, able to use Microsoft packages. Flexible approach to tasks and workload. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: Full and part time positions available. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing o
HR Advisor Location: Slough Salary: £36,000 - £40,000 Working Pattern: Office based with option for 1-day from home each week Contract: Full-time, Permanent The Bukola Group is recruiting an experienced HR Advisor to join a busy Employee Relations function supporting operational teams across a multi-site workforce within a business services firm. This is a hands-on role suited to a confident HR professional with extensive employee relations experience, capable of independently managing a high volume and complex ER caseload. You will provide practical, legally sound advice to managers, lead ER casework end-to-end, and coach leaders to ensure fair, consistent and values-led people management. Key responsibilities include: Managing the full spectrum of ER cases including disciplinaries, grievances, absence, disputes, redundancies, flexible working and performance-related matters. Coaching and advising managers on best practice and UK employment law Drafting ER correspondence and supporting hearings and meetings Ensuring adherence to policies, procedures and timelines Analysing ER data, tracking cases and reporting on trends Supporting TUPE activity, union engagement and wider HR initiatives About you: Proven experience in a generalist HR or ER-focused role within a fast-paced, operational environment Strong, hands-on employee relations expertise (essential) Up-to-date knowledge of UK employment legislation Confident with the use of Microsoft office, particularly Excel. CIPD Level 5 qualification (or working towards) preferred Confident communicator with excellent stakeholder management skills Resilient, organised and able to manage multiple priorities Full UK driving licence and own car highly desirable This is an excellent opportunity for a pragmatic, people focused HR professional who enjoys being close to operations and making a real impact on the employee experience.
Jun 13, 2026
Full time
HR Advisor Location: Slough Salary: £36,000 - £40,000 Working Pattern: Office based with option for 1-day from home each week Contract: Full-time, Permanent The Bukola Group is recruiting an experienced HR Advisor to join a busy Employee Relations function supporting operational teams across a multi-site workforce within a business services firm. This is a hands-on role suited to a confident HR professional with extensive employee relations experience, capable of independently managing a high volume and complex ER caseload. You will provide practical, legally sound advice to managers, lead ER casework end-to-end, and coach leaders to ensure fair, consistent and values-led people management. Key responsibilities include: Managing the full spectrum of ER cases including disciplinaries, grievances, absence, disputes, redundancies, flexible working and performance-related matters. Coaching and advising managers on best practice and UK employment law Drafting ER correspondence and supporting hearings and meetings Ensuring adherence to policies, procedures and timelines Analysing ER data, tracking cases and reporting on trends Supporting TUPE activity, union engagement and wider HR initiatives About you: Proven experience in a generalist HR or ER-focused role within a fast-paced, operational environment Strong, hands-on employee relations expertise (essential) Up-to-date knowledge of UK employment legislation Confident with the use of Microsoft office, particularly Excel. CIPD Level 5 qualification (or working towards) preferred Confident communicator with excellent stakeholder management skills Resilient, organised and able to manage multiple priorities Full UK driving licence and own car highly desirable This is an excellent opportunity for a pragmatic, people focused HR professional who enjoys being close to operations and making a real impact on the employee experience.
Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Job Title: Consultant Psychiatrist & Medical Director Service & location: Cygnet Hospital Hexham, Northumberland Professionally Accountable to: Regional Medical Director Managerially Responsible to: Hospital Manager Salary: Up to £175,000 per year We are seeking an experienced full-time Consultant Psychiatrist who will work at Cygnet Hospital Hexham and provide senior medical cover on Franklin ward, our 10 bedded female PICU service The post holder will be the Responsible Clinician and will oversee and maintain the care of all ward inpatients as required and will also have responsibility for auditing the medical services rendered at the ward and ensuring their good quality in accordance to GMC standards of good medical practice and other relevant professional guidelines. Apart from being the Responsible Clinician at Franklin ward, you will also be the Medical Director for our PICU and Acute services based in the North East of England This is a full-time position with 0.2 WTE as Medical Director and 0.8 WTE as Consultant Psychiatrist. In this role, your expertise will be the driving force for life-changing treatment fully supported by a Specialty Doctor and first-class multidisciplinary team including qualified nurses,psychologist and occupational therapist. At Cygnet, you'll enjoy excellent professional development, shopping, travel and leisure discounts - as well as a range of healthcare and financial benefits - to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others - every day. Main duties and Responsibilities As a Medical Director you will: Ensure optimal clinical outcomes for the people in our care Lead on all aspects of clinical practice & serve as an example of operational excellence Provide leadership for medical staff on both professional and managerial issues whilst monitoring their performance Supervision of all consultants and ensuring consultants are supervising SDs and ASs Provide expert knowledge & support within the service & to the wider team Ensure quality & compliance with internal & external standards & regulations Work with colleagues to provide integrated, whole person treatment & care Coach, mentor & train colleagues Ensure regular communication and meetings with medical staff Assist in recruitment and retention of medical staff to provide a high quality clinical service Ensure that medical staff are involved in hospital clinical governance Work in conjunction with hospital managers to lead on the successful implementation of CQC outcomes for 4, 7 and 9 Chair medical advisory committee meetings and attend Cygnet Medical Directors meetings Liaise with Responsible Officer and Regional Medical Director in respect of concerns about fitness to practice issues for medical staff As a Consultant Psychiatrist you will: Lead on the provision of high quality care to the service users admitted to Franklin Ward Act as a positive role model, maintaining and demonstrating a positive attitude towards patients, their families, visitors and other staff. Take overall responsibility for patient treatment plans in conjunction with the multi-disciplinary team Assess referrals & undertake mental state examinations of service users Undertake appropriate investigations, diagnosis & treatment Conduct ward rounds, patient reviews & clinical audits Lead the implementation of risk assessment, risk management & embed clinical governance within the service Supervise reports for Mental Health Act tribunals & managers' hearings & attend hearings Liaise with the Ministry of Justice for transfer of patients and approval of leave as required Good maintenance of patient records To ensure and maintain regular communications with the Site Medical Director and Hospital Manager To communicate effectively through regular contact with patients, relatives, staff, directors, and any other concerned bodies; maintaining appropriate reports. Attend and contribute to academic meetings and adhere to the professional standards for CPD as set out by the GMC, the Department of Health and the Royal College of Psychiatrists. Contribute to insert frequency Telephone On call rota Why Cygnet? We'll offer you Salary up to £175,000 per year Generous annual leave entitlement that increases with length of service 5 days study leave, study budget and in-house CPD/ peer group programme Company paid Life Assurance scheme covering 3x salary Contributory pension scheme Research opportunities to include publishing in The Cygnet Journal (Cygnet's co-produced peer review journal) and joining the Cygnet Research & Development Group Teaching opportunities including teaching medical students, teaching on the Cygnet CESR programme and Cygnet MRCPsych programme Opportunity to lead and participate in QI & Audit initiatives Company Funded Cash plan with the ability to claim up to £1000 per annum worth of benefits including free Physiotherapy, Osteopaths, Optical, dental, consultations, scans and free prescriptions Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card Free meals, on-site parking and EAP support Smart Health Toolkit, including 24 hour GP service with the option of prescription delivery to your local pharmacy Electric Car Scheme We are looking for someone who is Fully GMC registered & MBBS (or equivalent) qualified Registered on the specialist register (CCT/CESR), Section 12 and AC Status Experienced & knowledgeable in insert speciality Knowledgeable of the Mental Health Act and Code of Practice, along with the Mental Capacity Act 2005 and Code of Capacity A first-rate communicator who can interview, assess & treat patients & write clear, comprehensive medical notes Committed to continued professional development Able to work as part of a multi-disciplinary team A member of the Royal College of Psychiatrists (MRCPsych) or equivalent Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives. Requirements The successful candidate will be required to undergo an enhanced DBS and reference check and an offer of employment will be subject to successful clearance . What next? If you care about making a difference - we want to talk to you. Click the link to apply or email a copy of your CV to What next? If you care about making a difference - we want to talk to you. Click the button to apply
Jun 13, 2026
Full time
Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Job Title: Consultant Psychiatrist & Medical Director Service & location: Cygnet Hospital Hexham, Northumberland Professionally Accountable to: Regional Medical Director Managerially Responsible to: Hospital Manager Salary: Up to £175,000 per year We are seeking an experienced full-time Consultant Psychiatrist who will work at Cygnet Hospital Hexham and provide senior medical cover on Franklin ward, our 10 bedded female PICU service The post holder will be the Responsible Clinician and will oversee and maintain the care of all ward inpatients as required and will also have responsibility for auditing the medical services rendered at the ward and ensuring their good quality in accordance to GMC standards of good medical practice and other relevant professional guidelines. Apart from being the Responsible Clinician at Franklin ward, you will also be the Medical Director for our PICU and Acute services based in the North East of England This is a full-time position with 0.2 WTE as Medical Director and 0.8 WTE as Consultant Psychiatrist. In this role, your expertise will be the driving force for life-changing treatment fully supported by a Specialty Doctor and first-class multidisciplinary team including qualified nurses,psychologist and occupational therapist. At Cygnet, you'll enjoy excellent professional development, shopping, travel and leisure discounts - as well as a range of healthcare and financial benefits - to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others - every day. Main duties and Responsibilities As a Medical Director you will: Ensure optimal clinical outcomes for the people in our care Lead on all aspects of clinical practice & serve as an example of operational excellence Provide leadership for medical staff on both professional and managerial issues whilst monitoring their performance Supervision of all consultants and ensuring consultants are supervising SDs and ASs Provide expert knowledge & support within the service & to the wider team Ensure quality & compliance with internal & external standards & regulations Work with colleagues to provide integrated, whole person treatment & care Coach, mentor & train colleagues Ensure regular communication and meetings with medical staff Assist in recruitment and retention of medical staff to provide a high quality clinical service Ensure that medical staff are involved in hospital clinical governance Work in conjunction with hospital managers to lead on the successful implementation of CQC outcomes for 4, 7 and 9 Chair medical advisory committee meetings and attend Cygnet Medical Directors meetings Liaise with Responsible Officer and Regional Medical Director in respect of concerns about fitness to practice issues for medical staff As a Consultant Psychiatrist you will: Lead on the provision of high quality care to the service users admitted to Franklin Ward Act as a positive role model, maintaining and demonstrating a positive attitude towards patients, their families, visitors and other staff. Take overall responsibility for patient treatment plans in conjunction with the multi-disciplinary team Assess referrals & undertake mental state examinations of service users Undertake appropriate investigations, diagnosis & treatment Conduct ward rounds, patient reviews & clinical audits Lead the implementation of risk assessment, risk management & embed clinical governance within the service Supervise reports for Mental Health Act tribunals & managers' hearings & attend hearings Liaise with the Ministry of Justice for transfer of patients and approval of leave as required Good maintenance of patient records To ensure and maintain regular communications with the Site Medical Director and Hospital Manager To communicate effectively through regular contact with patients, relatives, staff, directors, and any other concerned bodies; maintaining appropriate reports. Attend and contribute to academic meetings and adhere to the professional standards for CPD as set out by the GMC, the Department of Health and the Royal College of Psychiatrists. Contribute to insert frequency Telephone On call rota Why Cygnet? We'll offer you Salary up to £175,000 per year Generous annual leave entitlement that increases with length of service 5 days study leave, study budget and in-house CPD/ peer group programme Company paid Life Assurance scheme covering 3x salary Contributory pension scheme Research opportunities to include publishing in The Cygnet Journal (Cygnet's co-produced peer review journal) and joining the Cygnet Research & Development Group Teaching opportunities including teaching medical students, teaching on the Cygnet CESR programme and Cygnet MRCPsych programme Opportunity to lead and participate in QI & Audit initiatives Company Funded Cash plan with the ability to claim up to £1000 per annum worth of benefits including free Physiotherapy, Osteopaths, Optical, dental, consultations, scans and free prescriptions Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card Free meals, on-site parking and EAP support Smart Health Toolkit, including 24 hour GP service with the option of prescription delivery to your local pharmacy Electric Car Scheme We are looking for someone who is Fully GMC registered & MBBS (or equivalent) qualified Registered on the specialist register (CCT/CESR), Section 12 and AC Status Experienced & knowledgeable in insert speciality Knowledgeable of the Mental Health Act and Code of Practice, along with the Mental Capacity Act 2005 and Code of Capacity A first-rate communicator who can interview, assess & treat patients & write clear, comprehensive medical notes Committed to continued professional development Able to work as part of a multi-disciplinary team A member of the Royal College of Psychiatrists (MRCPsych) or equivalent Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives. Requirements The successful candidate will be required to undergo an enhanced DBS and reference check and an offer of employment will be subject to successful clearance . What next? If you care about making a difference - we want to talk to you. Click the link to apply or email a copy of your CV to What next? If you care about making a difference - we want to talk to you. Click the button to apply
We are looking for an experienced Splunk Engineer to lead the design, deployment and optimisation of enterprise-scale security monitoring platforms. This is a hands-on technical role, suited to someone with strong Splunk Enterprise and Splunk Enterprise Security experience, who can take ownership of platform engineering, data ingestion, detection content and performance tuning across complex client environments. This is a key technical leadership role, responsible for ensuring the right tooling, controls and processes are in place to help protect and monitor our clients' environments. The opportunity is ideally suited to someone with deep hands-on experience deploying, managing and optimising Splunk Enterprise and Splunk ES in large, complex environments. In return, the role offers the chance to broaden your capability and gain deeper experience in Elastic Security, with support and training available to help build your expertise further. You will work closely with cross-functional teams to assess risk, design effective security controls and define testing requirements. You will champion security by design, promote engineering excellence and act as a trusted advisor to clients, helping them understand their security challenges and implement practical, effective solutions to strengthen their security posture. This is an excellent opportunity to deepen your hands-on cybersecurity expertise while making a meaningful impact across both client and organisational security. You do need to hold active DV Clearance. Office based in Hemel HBempstead. What you will be doing: Lead the deployment, management and optimisation of Splunk Enterprise and Splunk ES platforms in large, complex environments. Design, implement and maintain data pipelines, including log ingestion, enrichment and schema standardisation. Develop and tune security detection content, translating threat intelligence and TTPs aligned to MITRE ATT&CK into actionable, high-value alerts. Manage the full detection content lifecycle: design, test, deploy, monitor, tune and retire, using version control and rollback processes. Automate workflows and platform configurations using CI/CD, SOAR, scripting and Infrastructure as Code tools such as Terraform and Ansible. Ensure platform performance, stability and resilience through capacity planning, high availability, disaster recovery and proactive monitoring. Provide technical leadership and guidance to internal teams and clients on security monitoring strategy and best practice. What you will bring: Proven experience deploying and managing Splunk at enterprise scale. Strong hands-on knowledge of SIEM engineering, including indexing, parsing, onboarding and performance tuning. Experience designing and optimising detection content, including MITRE ATT&CK-aligned use cases and alert tuning to reduce noise. Good understanding of data pipeline engineering, log enrichment, data quality and large-scale ingestion architectures. Strong knowledge of SPL; experience with KQL and EQL would be beneficial, but is not essential. Experience with automation and Infrastructure-as-Code within security monitoring or SIEM environments. Solid understanding of SIEM platform operations, including clustering, scaling, high availability, disaster recovery and performance optimisation. Strong problem-solving skills and a proactive approach to improving security operations. An interest in developing expertise in Elastic Security, with support and training available as part of the role. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full Time, Permanent Location: Hemel Hempstead Security Clearance Level: DV Cleared Internal Recruiter: Jane Salary: Competitive, depending on experience Benefits: £5400 Car Allowance, 25 days annual leave with the option to buy additional days, private health care, life assurance, pension, and generous flexible benefits fund ?Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Jun 13, 2026
Full time
We are looking for an experienced Splunk Engineer to lead the design, deployment and optimisation of enterprise-scale security monitoring platforms. This is a hands-on technical role, suited to someone with strong Splunk Enterprise and Splunk Enterprise Security experience, who can take ownership of platform engineering, data ingestion, detection content and performance tuning across complex client environments. This is a key technical leadership role, responsible for ensuring the right tooling, controls and processes are in place to help protect and monitor our clients' environments. The opportunity is ideally suited to someone with deep hands-on experience deploying, managing and optimising Splunk Enterprise and Splunk ES in large, complex environments. In return, the role offers the chance to broaden your capability and gain deeper experience in Elastic Security, with support and training available to help build your expertise further. You will work closely with cross-functional teams to assess risk, design effective security controls and define testing requirements. You will champion security by design, promote engineering excellence and act as a trusted advisor to clients, helping them understand their security challenges and implement practical, effective solutions to strengthen their security posture. This is an excellent opportunity to deepen your hands-on cybersecurity expertise while making a meaningful impact across both client and organisational security. You do need to hold active DV Clearance. Office based in Hemel HBempstead. What you will be doing: Lead the deployment, management and optimisation of Splunk Enterprise and Splunk ES platforms in large, complex environments. Design, implement and maintain data pipelines, including log ingestion, enrichment and schema standardisation. Develop and tune security detection content, translating threat intelligence and TTPs aligned to MITRE ATT&CK into actionable, high-value alerts. Manage the full detection content lifecycle: design, test, deploy, monitor, tune and retire, using version control and rollback processes. Automate workflows and platform configurations using CI/CD, SOAR, scripting and Infrastructure as Code tools such as Terraform and Ansible. Ensure platform performance, stability and resilience through capacity planning, high availability, disaster recovery and proactive monitoring. Provide technical leadership and guidance to internal teams and clients on security monitoring strategy and best practice. What you will bring: Proven experience deploying and managing Splunk at enterprise scale. Strong hands-on knowledge of SIEM engineering, including indexing, parsing, onboarding and performance tuning. Experience designing and optimising detection content, including MITRE ATT&CK-aligned use cases and alert tuning to reduce noise. Good understanding of data pipeline engineering, log enrichment, data quality and large-scale ingestion architectures. Strong knowledge of SPL; experience with KQL and EQL would be beneficial, but is not essential. Experience with automation and Infrastructure-as-Code within security monitoring or SIEM environments. Solid understanding of SIEM platform operations, including clustering, scaling, high availability, disaster recovery and performance optimisation. Strong problem-solving skills and a proactive approach to improving security operations. An interest in developing expertise in Elastic Security, with support and training available as part of the role. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full Time, Permanent Location: Hemel Hempstead Security Clearance Level: DV Cleared Internal Recruiter: Jane Salary: Competitive, depending on experience Benefits: £5400 Car Allowance, 25 days annual leave with the option to buy additional days, private health care, life assurance, pension, and generous flexible benefits fund ?Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
