44 jobs found

Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well-Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security teams to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands-on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python. Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Job Title: Head of IT Support Services Location: Birmingham Salary: £48,822 - £56,535 per annum - SS9 Job type: Permanent, Full time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards. The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions. Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 7th June 2026. Interview Date - Wednesday 17th June 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience in, Head of IT Support Services, IT Support Services Manager, Director of IT Support, IT Service Delivery Manager, Head of Technical Support, IT Operations Support Lead, Service Desk Manager, Infrastructure and Support Manager, IT Helpdesk Director, Technical Services Manager, End User Support Manager, Head of Digital Support Services, IT Customer Support Lead, Technology Support Operations Manager, and ICT Support Services Director, will be considered for this role.

Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience? Job Title: IT Service Delivery Manager Location: Central London (Hybrid - 3 days office based, 2 days from home) Rate: Dependant on Experience Contract: Permanent Start Date: ASAP Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment. You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function. Where you will add value: - Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved - Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis - Acting as an escalation point for complex infrastructure and end-user support issues - Managing user lifecycle processes including onboarding, offboarding, and access governance - Supporting administration across Office 365, Azure, Entra ID, SharePoint, and wider Microsoft environments - Coordinating IT equipment deployment, asset management, and site setup activities - Supporting security compliance across Cyber Essentials, ISO 27001 principles, and internal governance requirements - Driving digital and process improvement initiatives aligned with wider business strategy - Maintaining IT documentation, governance processes, and operational standards To succeed in this role, you will need: - Previous experience operating as an IT Service Delivery Manager within a customer-facing environment. - Experience managing MSPs, IT suppliers, and service delivery against SLAs and KPIs. - ITIL (V4/V5) experience or certification. Why this opportunity stands out: - Permanent position within a growing and evolving business - Hybrid working model with flexibility around business requirements - Opportunity to play a key role in shaping IT service delivery and digital improvement initiatives - Exposure to a broad Microsoft and infrastructure environment - Collaborative and supportive working culture with long-term progression opportunities If you're an experienced IT Service Delivery Manager looking for a role where you can drive service improvement, influence digital strategy, and take ownership of operational IT delivery, get in touch for a confidential discussion.

Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

(Technical Support Specialist 12mths hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders Agile, resourceful learner with strong attention to detail Candidates must be able to display a working knowledge with: Applying technical concepts to troubleshooting procedures Installing, configuring, and troubleshooting various, software, and hardware A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset. Preference will be given to candidates with the following skills and experience: 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk Bachelor's Degree/Diploma with technical background Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+ Minimum of 1 year experience working with a CRM platform Experience working in environments using the KCS Methodology

Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of £30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Senior Payroll Administrator (Hybrid) Glasgow City Centre 28,000 - 35,000 Looking to take the next step in your payroll career with a business that genuinely invests in its people? We're recruiting on behalf of a fantastic client in Glasgow City Centre who is looking for a Senior Payroll Assistant to join their growing payroll team. This is an excellent opportunity for someone with strong payroll experience who is ready to take on more responsibility, develop their technical expertise, and progress their career within a supportive and collaborative environment. Even better, the company is committed to professional development and will support successful candidates through their CIPP qualifications. Why You'll Love This Role Hybrid working Company-funded CIPP qualifications Early finish once a month Flexible holiday scheme Regular social events and team activities Sustainability-focused benefits and initiatives Supportive leadership and genuine career progression opportunities The Role Working closely with the Payroll Services Manager, you'll play a key role in ensuring the smooth day-to-day running of the payroll function. You'll provide operational support, help coordinate team activities, and use your payroll expertise to ensure accurate and timely processing for clients and employees. This role is ideal for someone who enjoys problem-solving, supporting colleagues, and delivering exceptional customer service while working in a fast-paced environment. Key Responsibilities Support the day-to-day operation of the payroll team and help manage workloads to ensure all deadlines and SLAs are achieved. Work closely with the Payroll Services Manager, providing feedback and identifying opportunities for process improvement. Assist with coaching and supporting team members to develop their payroll knowledge and skills. Review and distribute weekly team performance reports. Complete monthly account reconciliations. Manage payroll helpdesk queries, ensuring all enquiries are responded to within agreed service levels. Deliver excellent customer service to clients and internal stakeholders. Process timesheets, holiday requests, and payroll documentation accurately and efficiently. Maintain accurate employee payroll records, including tax and banking information. Produce and review weekly and monthly payroll reports. Ensure high levels of accuracy and attention to detail across all payroll activities. What We're Looking For Previous payroll experience with strong technical payroll knowledge Experience supporting or overseeing day-to-day team activities Good Excel skills Strong analytical and problem-solving abilities Excellent attention to detail Outstanding customer service skills Ability to thrive in a busy, fast-paced environment Interested? If you'd like to find out more, I'd love to speak with you. Eilidh Smith (url removed) (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

About the Role RG Setsquare is recruiting on behalf of a leading facilities management contractor for an experienced HVAC Technician to join their team covering the M40 corridor between Coventry and Oxford. This is a field-based role working on a high-profile large retail estate - a busy, well-supported environment where the standard of technical delivery genuinely matters. You will be responsible for planned and reactive HVAC and gas maintenance across a portfolio of large-format retail sites, working to clear SLAs and high expectations of customer service. The package is one of the strongest we are currently marketing for this type of role: a total salary of 47k inclusive of standby payment, with overtime, paid travel time, 33 days holiday, private healthcare, life insurance, and pension on top. What You'll Be Doing Completing the planned preventive maintenance (PPM) schedule across your allocated sites, ensuring all paperwork is completed accurately and to the required procedures Responding promptly to reactive service calls and alarm requests from the central helpdesk, assessing job requirements and carrying out repairs within agreed response times Servicing and maintaining a wide range of HVAC assets including air handling units with gas-fired heating, LPHW systems, DX coils, heat pump systems, single split air conditioning, LPHW boilers, pumps, inverters, DHW boilers, and water chillers Identifying non-repairable faults in plant and machinery and making clear recommendations to your line manager regarding suitable replacements Updating job and call status on the client's CAFM system following every site visit Delivering all work in full compliance with Health, Safety & Environmental policies Representing the business professionally with client site teams at all times - a friendly, can-do approach is as important here as the technical ability What We're Looking For Essential qualifications - you must hold all of the following: Commercial gas qualifications - as a minimum: COCN1, CCCN1, CIGA1, CORT1, ICPN1, BMP1, CCP1, TPCP1, TPCP1A F-Gas - City & Guilds 2079-11 Level 2 Certificate Unvented water heaters - HWSS Hot Water Systems & Safety (including G3 Unvented HWS) Full UK Driving Licence Desirable: 18th Edition Wiring Regulations (City & Guilds 2382-18) or 17th Edition (City & Guilds 2382-15) The ideal candidate will also bring: Proven experience in HVAC and gas maintenance within a multi-site commercial or retail FM environment A professional, customer-focused approach - you will be working in live retail environments and dealing with site managers daily Strong self-management skills - comfortable planning your own day and hitting response time SLAs without close supervision A positive, flexible attitude and willingness to travel daily across the M40 corridor patch The Package This is a genuinely strong package for the HVAC market in the Midlands: 467k total salary - inclusive of standby payments (1 in 4 rota) Overtime paid on top of base salary Paid travel time 33 days holiday (inclusive of bank holidays) Private healthcare Life insurance Private pension Employee discount scheme Company vehicle How to Apply This vacancy is being managed by RG Setsquare. To be considered, please submit your CV via CV-Library. Shortlisted candidates will be contacted directly by our team with full details on the client, the patch, and next steps in the process. RG Setsquare specialises in technical and FM recruitment across the UK, placing skilled trades and engineering professionals with leading contractors and service providers at every level. A strong package, a high-profile client, and a varied technical role. Apply now. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Helpdesk Co-ordinator Edinburgh City Centre 12.90ph Part Time - 25 hours a week The Facilities Maintenance team for a landmark building in Edinburgh's City Centre are currently recruiting for a part time Helpdesk Co-ordinator to join their team. We are looking for a candidate with previous experience to manage the delivery of jobs allocated to the engineers. This position is a 25 hour contract with working hours being Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm. Main Duties: To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets. To accurately record all job related information on the appropriate IT systems. To ensure that the engineer days are optimised to drive maximum productivity from the team. Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate. Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information. Ensure all jobs are completed within the required response times. Deal with communications in a professional and prompt manner. Ensure non productive time is accounted for on system. Escalate issues with specific jobs, the customer or engineers promptly. Ensure full audit trails are maintained and evidenced where required. Follow Group and company policies and procedures, at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager. What we are looking for Have experience working within a service delivery or contact centre. Possess strong IT skills. Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. If available please apply with your CV today. Thanks RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Your Company: A well-established organisation operating within a fast-paced commercial environment has partnered with the team at NET Recruit to search for an IT Delivery & Service Manager to join their growing internal technology function. This business has built a strong reputation for operational excellence, customer focus, and continuous improvement, supported by a collaborative culture and a pragmatic approach to technology delivery. This position represents an excellent opportunity for an experienced IT professional to take ownership of delivery coordination, service operations, and supplier management across a busy internal IT function. The successful candidate will play a central role in improving visibility, accountability, and consistency across both project delivery and operational support activities. Your Role and Responsibilities While in this position your duties may include but are not limited to: Developing and managing delivery processes to ensure work is prioritised, tracked, and delivered effectively across the IT team. Coordinating sprint planning, stand-ups, delivery reviews, and retrospectives to maintain delivery momentum and operational focus. Managing competing priorities, identifying blockers early, and driving issues through to resolution to reduce disruption and delivery delays. Working closely with stakeholders to balance operational demand, business priorities, and delivery commitments. Overseeing day-to-day IT support operations, ensuring incidents and service requests are prioritised appropriately and resolved within agreed service levels. Acting as an escalation point for operational issues while improving visibility, ownership, and accountability across helpdesk activities. Managing relationships with third-party suppliers and service providers, ensuring performance expectations and delivery commitments are actively monitored and maintained. Supporting continuous improvement initiatives to reduce operational firefighting, improve delivery predictability, and create greater structure across the wider IT function. What you will need to Apply: The ideal candidate will be a highly organised and delivery-focused professional with previous experience working within IT delivery, service management, or operational coordination environments. To succeed in this role, you should possess strong prioritisation and organisational skills, alongside the ability to manage competing demands within a fast-moving business environment. You will be comfortable working with both technical and non-technical stakeholders and capable of communicating clearly across all levels of the organisation. A proactive mindset, strong operational awareness, and the ability to identify and resolve blockers quickly will be essential to your success in this position. Applicants should also demonstrate previous experience overseeing IT support operations, coordinating workloads across technical teams, and managing external suppliers or service providers. Exposure to Agile delivery approaches such as Scrum, Kanban, or hybrid methodologies would be beneficial, alongside a broad technical understanding across infrastructure, systems, software, or applications. It would be especially beneficial if you have previous experience improving operational processes, increasing delivery visibility, and helping technology teams move away from reactive ways of working toward more structured and predictable delivery practices. What you will get in Return: In return, the company offers a salary of up to £65,000 plus the opportunity to play a highly visible and influential role within a growing IT function. This full-time position provides the chance to work within a collaborative and supportive environment where continuous improvement and operational excellence are genuinely valued. You will have the opportunity to shape how delivery and support activities are managed across the business, helping to improve efficiency, reduce operational friction, and create stronger alignment between technology and business priorities. The organisation also offers a range of additional benefits designed to support employee wellbeing, professional development, and long-term career growth, alongside the opportunity to work closely with experienced technical and operational stakeholders in a role that offers genuine variety, responsibility, and impact. To discuss further, please do not hesitate to reach out to: Suzi Kocovska - Recruitment Partner M: E:

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills

Workplace Coordinator - Manchester - Temporary (Immediate Start) Location: Manchester Hourly Pay Rate: 17.50 Per Hour Hours Of Work: Mon - Fri 8am - 5pm A leading FM company is seeking a professional and highly organised Workplace Coordinator to support the smooth day-to-day running of a corporate site in Manchester on a 3-4 Months Contract. This is a front-facing role focused on workplace experience, facilities coordination, client support, and operational administration. Key Responsibilities: Act as the main point of contact for workplace and facilities-related queries i.e.managing the FOH reception desk Coordinate meeting rooms, desk bookings, visitor management, and hospitality requests Support the Facilities Manager with daily operations and site compliance Raise and track reactive maintenance jobs through CAFM systems Liaise with contractors, cleaners, security, and building management teams Ensure office areas are maintained to a high standard at all times Manage office supplies, stationery, and workplace services Assist with health & safety checks, audits, and compliance records Deliver excellent customer service to staff, clients, and visitors Key Requirements: Previous experience in workplace coordination, facilities, front-of-house, or office management Strong administrative and organisational skills Excellent communication and customer service abilities Experience using Microsoft Office and FM/Helpdesk systems Professional presentation and ability to work in a corporate environment Able to manage multiple tasks and work independently If this role is of any interest then please do apply for the role below.

Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement? A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment. Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results. The Role As the Helpdesk Improvement Manager, you will: Review and analyse current Helpdesk operations, processes and performance. Identify opportunities to improve efficiency, service delivery and customer satisfaction. Develop and implement improvement strategies aligned with business objectives. Lead transformation and continuous improvement initiatives across the Helpdesk function. Work collaboratively with stakeholders to drive engagement and successful change adoption. Monitor performance metrics and measure the impact of implemented improvements. Provide regular updates and recommendations to senior management. About You To be successful in the role of Helpdesk Improvement Manager, you will have: Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions. Experience within Facilities Management, Property Services or a similar operational environment. Strong analytical and problem-solving skills. Proven experience delivering process improvement, transformation or change initiatives. Excellent stakeholder management and communication skills. Strong project management capabilities with the ability to deliver results in a fast-paced environment. Experience using CAFM systems or Helpdesk software would be advantageous. Why Apply? £500 per day contract rate. Hybrid working arrangement. Opportunity to lead a high-profile improvement programme. Join a respected Facilities Management organisation. Deliver meaningful change with visible business impact. Immediate interview availability. Apply Now If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you. Apply today or contact Ryan McNeil for a confidential discussion.

IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.

The Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful and scaling technology company, known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding service. Monitor team workload, prioritise tickets effectively, and maintain visibility across all open cases. Leadership & Team Development Build the structure and processes needed to support a growing team as the business scales. Lead, coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. AI & Process Innovation Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus on complex, high-value interactions. Bring the team on the journey, embedding new tools into everyday practice. Strategy & Reporting Report on service performance metrics to the COO, providing insight and recommendations to drive continuous improvement. Collaborate cross-functionally with Sales, Operations, and Technical to ensure customer feedback informs business decisions. Support the building and maintenance of a successful customer service strategy for the new product Profile Essential Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. Strong leadership skills with the ability to motivate a small team and build structure in a growing business. Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions. A genuine interest in AI tools and process automation, with the appetite to learn, experiment, and implement. Organised and detail-oriented, with the ability to balance operational demands alongside longer-term strategic projects. Desirable Experience working with LLM-based tools (such as Claude, Copilot, or similar) in a professional or project context. Background in hardware, electronics, telecommunications, or a technical product environment. Familiarity with helpdesk or CRM platforms and experience designing support workflows. Experience supporting international customers across UK, EU, and global territories. Job Offer 55,000 - 65,000 (depending on the candidate)

We at Qualient Solutions looking for L1 Service desk Engineer with Active SC. Job Summary: We are looking for a motivated and skilled L1 Technical Service Desk Engineer to join our team. In this role, you will be responsible for providing onsite service and support to our customers. As part of the Technical Service Desk, you will act as the first point of contact for all technical queries and issues, providing Level 1 Support. You will investigate, diagnose, and resolve alerts and incidents, and manage a variety of Cases from members of the public, Reliant Parties (onboarded services from other Government departments, and Suppliers ensuring a high-quality service that aligns with our business goals. Key Responsibilities: Update support call documentation within the Service Desk management system, ensuring accurate incident details and history. Work within agreed Service Desk procedures at all times. Resolve user requests in accordance with service level agreements. Own issues until they are mitigated, resolved, or transferred to a new owner. Stay informed about new products and services used in customer deployments. Produce relevant training documentation. Achieve KPIs to ensure service quality and support service management. Demonstrate knowledge of specific technologies and develop technical expertise across supported services. Resolve user requests, providing clear and concise updates. Maintain confidentiality per data protection policies and procedures. Collaborate with the Contact Centre and L2 colleagues to enhance shift left strategies and create self-service materials to reduce incident volumes. Focus on customer satisfaction by demonstrating empathy and going the extra mile. Undertake other duties as required by the manager. Role Requirements: Experience/Education: Hold valid Security Clearance (SC) ITIL V4 Certification desirable; ITIL V4 training preferred. Proven experience in an IT/Application Support helpdesk, providing direct user support. Advocate of ITIL best practice processes. Experience in a customer-facing environment. Experience in fault finding and improving first-time fix ratios. Key Generic Competencies: Ability to communicate effectively with colleagues of varying IT skill levels in potentially pressured situations. Strong organizational, time management, and work prioritization skills. Ability to work independently and take initiative. Creative problem-solving skills. Ability to accurately record detailed information and engage with customers for additional information as needed. Commitment to maintaining high-quality standards. Customer-focused with a flexible approach to business requirements. Ability to work collaboratively as part of a team. Fluent in written and spoken English.

Salary: maximum £32,000 + Commuting Expense up to Zone 6 Location: London Job status: Permanent Working hours: 37.5 hours per week Start date: ASAP Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer. Helpdesk Engineer- Japanese speaker - Responsibilities: Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site. 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Utilize/update ticketing system. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification Visit customer premises when required for project or maintenance contract work incl cover staff. Periodical status report to line manager. Coordination of operation flow with each department and customers. Adhoc request from your line manager Business trips to EMEA and CIS countries. Helpdesk Engineer- Japanese speaker - Requirements: Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products. Excellent written and verbal communication skill in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills Strong work ethic. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Attend customer meetings for projects or maintenance contract work. Maintain relevant customer maintenance documentation on file server. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration including costing and invoicing alongside good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Experience in costing and invoicing. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.

1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)