Job Description
Service Manager - Repairs & Maintenance Contract: Permanent
Location: West London - Sector 5 (covering Wembley, Acton, Harrow, Northwood)
Salary: £49,587 per annum (includes a £4,000 local job supplement)
About the RoleRepairs & Maintenance teams sit at the heart of our social purpose. Every day, they help create safe, warm and dry homes where residents feel proud to live.Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London-based team. This is a highly visible, field-based role, supporting frontline operatives and contractors to deliver a high-quality, customer-focused, responsive repair service.As Service Manager, you will have direct responsibility for driving first-time-fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.
Key Responsibilities
- Operative management:Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
- Service delivery & quality:Monitor productivity, quality and progress of works through regular inspections (in-progress and post-completion).
- Contractor performance:Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
- Complaint resolution:Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
- Commercial awareness:Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
- Health & safety:Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times.
Working ArrangementsThis is a full-time, permanent role. You will be predominantly field-based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working.A company vehicle will be provided.
About YouYou will bring a strong trade background, excellent people-management skills and a genuine commitment to customer service. You'll take pride in your work, enjoy supporting teams on the ground, and be motivated by making a real difference to residents' homes.
- Trade NVQ Level 3 or equivalent hands-on trade experience
- Up-to-date knowledge of building maintenance, Decent Homes standards and relevant safety legislation
- Experience of delivering an excellent, customer-focused repairs service
- Proven ability to manage and motivate operational teams
- Full UK driving licence
The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.To apply:Please submit your CV and a covering statement outlining how you meet the essential criteria for the role. #
