Engineer - Vehicle Images

Job Title: Engineer Vehicle Images

Job Type: Full-time, Permanent

Location: Minstead, Hampshire

Salary: Competitive

Do you have experience in assessing vehicle damage repairs?

With our continued expansion, Rapid Repair Network Limited are looking for another Engineer to join our team. Come and join us at our beautiful offices in the New Forest!

If you have experience within crash repairs and you would like to hear more about the role then please feel to get in touch and we d be happy to answer any questions you may have!

Who are we looking for?

We would like to hear from individuals who can demonstrate the following:

• Experience working within the motor trade with exposure to crash repairs.
• Able to demonstrate competence using automotive estimate systems.
• Customer focused, passionate about delivering a high standard of service to our customers.
• Ability to prioritise and plan in response to customer requirements.

What you will be doing day to day?

Engineers main role relates to the correct invoicing of work, using their technical knowledge and experience, checking correct repair processes and procedures have been followed.

• Invoice as soon as possible after a job is complete and all the information received, following up on any missing information that is holding up the invoicing of jobs
• Check costs from repairers against their matrix to ensure they are charging for the job correctly
• Use the correct matrix for invoicing repairs, maximizing the profit on a job and flagging and discussing jobs where the profit level is low
• Liaise with the rest of the business regarding quality of a repair or process undertaken by the repairer, ensuring network repairer invoices are placed in query until such issues are rectified
• Ensure the right process is followed on Audtex or other industry platforms as required by the customer to facilitate the approval and timely payment of the invoice
• Support the resolution of queries on invoices to help get the invoice paid
• Notify Finance of any required credit notes and follow these up to ensure they have been raised and posted to CRM
• Provide technical support to the business as required, particularly within other Engineering functions with the business to cover for absence

More about us:

Rapid Repair Network and its sister company Repaired Today Group Ltd are a fast-growing mobile repair service specialising in the repair of bumper scuffs, scratches and dents. Our aim is to convert a traditional body shop repair that could take numerous days to repair, into a 1-day repair, making is more convenient for the customer and cheaper for the insurer.

Our IMI accredited technicians are all highly skilled, performing repairs for a number of large fleets and insurance companies. We have full coverage across the UK with our headquarters located in the beautiful 18th century manor house (Castle Malwood) in Minstead, Hampshire.

Our team are very passionate about what we do! They are also friendly, very knowledgeable and go out of their way to help each other.

Benefits include:

• Competitive Salary
• Great working environment
• Ability to progress
• Pension
• Additional staff perks & company events
• Free on-site parking