Compliance & Performance Coordinator (Facilities Management) Edinburgh Permanent Full-time (37.5 hours per week) 40,000 (dependent on experience) + benefits DBS Check required OVERVIEW We are recruiting a Compliance & Performance Coordinator to join an established on-site Facilities Management team in Edinburgh. This role is key to ensuring FM services meet statutory, contractual and performance requirements, with a strong focus on KPI tracking, audit readiness, data integrity and effective workforce planning to support Service Level Agreement (SLA) delivery. Working closely with Facilities Managers and operational leaders, you will gather and analyse performance data, coordinate reporting, and help drive continuous improvement across service delivery. This is an ideal opportunity for a proactive, analytical individual with a "can do" attitude who thrives in a fast-paced, operational environment. KEY RESPONSIBILITIES Manage, develop and support workforce planning activities Monitor engineer performance trends via Power BI dashboards (daily/weekly/monthly), escalating negative trends to the operational delivery team/Team Leader. Maximise utilisation of direct labour Live-monitor reactive and PPM job progression; escalate scheduling issues or call progression problems to the appropriate stakeholders. Ensure clear, concise and accurate job updates are maintained Ensure customers are informed in advance of planned preventative maintenance or reactive visits (including delays) in line with contract agreements. Respond to chases and escalations within internal SLAs. Monitor FM performance against contractual KPIs and service standards. Audit FM systems, processes and quality management arrangements; consolidate findings and support improvement plans. Carry out site inspections and physical audits to identify underperformance. Produce clear monthly performance and compliance reports. Ensure monthly reports for each discipline are verified for accuracy/validity and signed off by relevant senior stakeholders. Set up and maintain a technical folder structure for each KPI/system (Statutory, Compliance and Supplier Reports), ensuring documentation is complete, current and audit-ready. Prepare and present technical performance reports monthly/quarterly/annually, including improvement actions for senior stakeholders. Maintain strong competence in technical compliance matters to ensure consistent standards across the site. Support development of scheduled programmes and registers that aid maintenance delivery across the account. Ensure data integrity across all reporting and evidence trails. REQUIREMENTS Experience in facilities workforce planning, compliance, auditing and/or facilities operations. Good understanding of legislative compliance requirements within a regulated environment. Excellent analytical, organisational and communication skills. Strong Microsoft Office skills (Excel/Outlook/PowerPoint); confidence working with performance data. Ability to pass a DS PVG check. DESIRABLE Experience within a healthcare environment. Knowledge of SHTMs. Experience with CAFM systems (Maximo preferred); understanding of asset data standards is beneficial. Power BI and/or other data visualisation tools experience. Lead Auditor qualification (desirable but not essential). HOW TO APPLY Please apply with your CV or call Jess on (phone number removed)
May 20, 2026
Full time
Compliance & Performance Coordinator (Facilities Management) Edinburgh Permanent Full-time (37.5 hours per week) 40,000 (dependent on experience) + benefits DBS Check required OVERVIEW We are recruiting a Compliance & Performance Coordinator to join an established on-site Facilities Management team in Edinburgh. This role is key to ensuring FM services meet statutory, contractual and performance requirements, with a strong focus on KPI tracking, audit readiness, data integrity and effective workforce planning to support Service Level Agreement (SLA) delivery. Working closely with Facilities Managers and operational leaders, you will gather and analyse performance data, coordinate reporting, and help drive continuous improvement across service delivery. This is an ideal opportunity for a proactive, analytical individual with a "can do" attitude who thrives in a fast-paced, operational environment. KEY RESPONSIBILITIES Manage, develop and support workforce planning activities Monitor engineer performance trends via Power BI dashboards (daily/weekly/monthly), escalating negative trends to the operational delivery team/Team Leader. Maximise utilisation of direct labour Live-monitor reactive and PPM job progression; escalate scheduling issues or call progression problems to the appropriate stakeholders. Ensure clear, concise and accurate job updates are maintained Ensure customers are informed in advance of planned preventative maintenance or reactive visits (including delays) in line with contract agreements. Respond to chases and escalations within internal SLAs. Monitor FM performance against contractual KPIs and service standards. Audit FM systems, processes and quality management arrangements; consolidate findings and support improvement plans. Carry out site inspections and physical audits to identify underperformance. Produce clear monthly performance and compliance reports. Ensure monthly reports for each discipline are verified for accuracy/validity and signed off by relevant senior stakeholders. Set up and maintain a technical folder structure for each KPI/system (Statutory, Compliance and Supplier Reports), ensuring documentation is complete, current and audit-ready. Prepare and present technical performance reports monthly/quarterly/annually, including improvement actions for senior stakeholders. Maintain strong competence in technical compliance matters to ensure consistent standards across the site. Support development of scheduled programmes and registers that aid maintenance delivery across the account. Ensure data integrity across all reporting and evidence trails. REQUIREMENTS Experience in facilities workforce planning, compliance, auditing and/or facilities operations. Good understanding of legislative compliance requirements within a regulated environment. Excellent analytical, organisational and communication skills. Strong Microsoft Office skills (Excel/Outlook/PowerPoint); confidence working with performance data. Ability to pass a DS PVG check. DESIRABLE Experience within a healthcare environment. Knowledge of SHTMs. Experience with CAFM systems (Maximo preferred); understanding of asset data standards is beneficial. Power BI and/or other data visualisation tools experience. Lead Auditor qualification (desirable but not essential). HOW TO APPLY Please apply with your CV or call Jess on (phone number removed)
The starting salary for this role is £41,585 per annum based on a 36-hour working week. An exciting opportunity has arisen to join IT & Digital as a Project Management Office Consultant. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer's leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residents About the Role Surrey County Council's IT & Digital service exists to deliver a reliable, resilient and forward looking technology environment that enables the Council to operate effectively and serve residents efficiently. The service provides secure, modern and well governed IT platforms that support day to day operations while enabling digital transformation, service improvement and innovation across the organisation. In this role, you will be working within the PMO area of a dynamic multi-functional team which oversees IT projects, change enablement, configuration management, asset management and release management across Surrey County Council. In addition to providing essential PMO services (providing quality assurance for projects and programmes, tracking, resourcing, scheduling and reporting) you will also be responsible for the day-to-day running and development of your stage of the process. We're always looking for ways to improve what we do. Do you have the drive to make a difference and help us succeed? Internally you will be working with a fellow PMO Consultant, reporting to the IT&D Project & Change Governance Manager. This is in conjunction with external stakeholders such as Business Partners, Project Managers and other key teams who play a vital role in the delivery of projects. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven written and oral communication and interpersonal skills with good negotiation and influencing skills. Ability to work collaboratively with internal and external partners/professionals. Ability to understand, meet and exceed customer expectations. Ability to work on your own initiative, with solution focused problem-solving skills. Ability to manage a range of projects through to completion. To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience of tracking and monitoring projects or programmes within a PMO or similar environment. What information did you use to understand project status and progress? Describe the type of project reports have you produced or supported. How did you ensure the information presented was accurate, timely, and useful for decision makers? How have you ensured that project managers keep their project documentation, plans, and status information up to date? Please include any tools, processes, or assurance activities you have used. Give an example of how you have supported communication between project managers, the PMO, and senior stakeholders. How did this help improve visibility, confidence, or control across projects? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 28/05/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
May 20, 2026
Full time
The starting salary for this role is £41,585 per annum based on a 36-hour working week. An exciting opportunity has arisen to join IT & Digital as a Project Management Office Consultant. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer's leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residents About the Role Surrey County Council's IT & Digital service exists to deliver a reliable, resilient and forward looking technology environment that enables the Council to operate effectively and serve residents efficiently. The service provides secure, modern and well governed IT platforms that support day to day operations while enabling digital transformation, service improvement and innovation across the organisation. In this role, you will be working within the PMO area of a dynamic multi-functional team which oversees IT projects, change enablement, configuration management, asset management and release management across Surrey County Council. In addition to providing essential PMO services (providing quality assurance for projects and programmes, tracking, resourcing, scheduling and reporting) you will also be responsible for the day-to-day running and development of your stage of the process. We're always looking for ways to improve what we do. Do you have the drive to make a difference and help us succeed? Internally you will be working with a fellow PMO Consultant, reporting to the IT&D Project & Change Governance Manager. This is in conjunction with external stakeholders such as Business Partners, Project Managers and other key teams who play a vital role in the delivery of projects. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven written and oral communication and interpersonal skills with good negotiation and influencing skills. Ability to work collaboratively with internal and external partners/professionals. Ability to understand, meet and exceed customer expectations. Ability to work on your own initiative, with solution focused problem-solving skills. Ability to manage a range of projects through to completion. To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience of tracking and monitoring projects or programmes within a PMO or similar environment. What information did you use to understand project status and progress? Describe the type of project reports have you produced or supported. How did you ensure the information presented was accurate, timely, and useful for decision makers? How have you ensured that project managers keep their project documentation, plans, and status information up to date? Please include any tools, processes, or assurance activities you have used. Give an example of how you have supported communication between project managers, the PMO, and senior stakeholders. How did this help improve visibility, confidence, or control across projects? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 28/05/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
May 20, 2026
Full time
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
Regional Facilities Manager Location: East Midlands Salary: £51,000 + Bonus Contract: Permanent About the Role We are working with a well-established client who is looking to appoint an experienced and driven Regional Facilities Manager. This is a key role responsible for delivering high-quality facilities management services across a diverse portfolio of sites in the East Midlands. You will play a vital part in ensuring operational excellence, maintaining compliance, and creating safe, efficient, and well-managed environments for all stakeholders. Key Responsibilities Oversee day-to-day facilities operations across multiple sites, ensuring consistent and high-quality service delivery Lead, motivate, and support on-site teams as well as external contractors Develop and manage maintenance strategies, including planned preventative maintenance (PPM) programmes Ensure full compliance with health & safety legislation, statutory requirements, and company policies Manage budgets effectively, controlling costs and identifying opportunities for improved efficiency Oversee supplier performance, procurement activities, and contract management Act as the primary point of contact for clients and senior stakeholders across the region Carry out regular site inspections and audits to maintain high standards Support the delivery of projects such as refurbishments, relocations, and fit-outs About You Proven experience in facilities management, ideally within a multi-site or regional role (commercial, retail, or logistics environments preferred) Strong understanding of health & safety regulations and compliance standards Effective leadership and people management skills Commercially aware, with experience managing budgets and contracts Excellent communication and stakeholder management abilities Able to work independently and manage a varied workload Relevant qualifications such as IWFM or NEBOSH are advantageous
May 19, 2026
Full time
Regional Facilities Manager Location: East Midlands Salary: £51,000 + Bonus Contract: Permanent About the Role We are working with a well-established client who is looking to appoint an experienced and driven Regional Facilities Manager. This is a key role responsible for delivering high-quality facilities management services across a diverse portfolio of sites in the East Midlands. You will play a vital part in ensuring operational excellence, maintaining compliance, and creating safe, efficient, and well-managed environments for all stakeholders. Key Responsibilities Oversee day-to-day facilities operations across multiple sites, ensuring consistent and high-quality service delivery Lead, motivate, and support on-site teams as well as external contractors Develop and manage maintenance strategies, including planned preventative maintenance (PPM) programmes Ensure full compliance with health & safety legislation, statutory requirements, and company policies Manage budgets effectively, controlling costs and identifying opportunities for improved efficiency Oversee supplier performance, procurement activities, and contract management Act as the primary point of contact for clients and senior stakeholders across the region Carry out regular site inspections and audits to maintain high standards Support the delivery of projects such as refurbishments, relocations, and fit-outs About You Proven experience in facilities management, ideally within a multi-site or regional role (commercial, retail, or logistics environments preferred) Strong understanding of health & safety regulations and compliance standards Effective leadership and people management skills Commercially aware, with experience managing budgets and contracts Excellent communication and stakeholder management abilities Able to work independently and manage a varied workload Relevant qualifications such as IWFM or NEBOSH are advantageous
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
May 19, 2026
Full time
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
May 19, 2026
Full time
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
Assets Manager required by an established Housing Association in Belfast Your new company The services of Hays have been retained by our client, an established Housing Association based in Belfast, to recruit an Assets Manager on a temporary contract basis for an initial period of c. 6 months with the possibility of further extension. It is envisaged that this role will be recruited by the Association on a permanent basis in due course. The Association currently manages a stock consisting of sheltered schemes and general needs homes. Your new role Reporting to the Operations Manager, you will provide an effective system of statutory compliance, planned, cyclical and response maintenance projects while ensuring accountability and probity in all regulatory and legislative requirements. To achieve this, you will: • Undertake regular analysis of contract performance, working closely with the senior management in identifying improvement activities using Key Performance Indicators and Management Information across the function.• In consultation with the Chief Executive and Operations Manager, implement and conduct an ongoing review of the Asset Management Strategy in accordance with strategic plans and stakeholder requirements.• Scope, plan and implement a programme of stock condition surveys and structural surveys, to ensure the Association retains real data regarding the physical attributes and condition of the housing portfolio and use this to compile relevant work programmes spanning 5, 10 and 30 year modelling.• Lead on the programming and monitoring of relevant actions arising from the stock condition survey programme to ensure all risks are addressed at suitable timeframes, by delivery teams and maintain and update an asset register.• Along with the Operations Manager, organise and maintain an annual programme of planned and cyclical maintenance based on Stock Condition Survey priorities.• Ensure the Association's registers/spreadsheets are updated on a weekly/monthly basis to reflect all works scheduled and works completed.• Develop a detailed understanding of all contracts and Service Level Agreements (SLA) within your scope of work.• Schedule, co-ordinate and chair all service review meetings to assess output specifications and recognise where compliance activity is absent or unsatisfactory and take appropriate action to resolve.• Monitor, review and report on the performance of all contractors and service providers.• Prepare monthly/quarterly technical reports for inclusion in reports to the CEO and Board.• Lead on procurement matters and to advise on such matters as required.• Collate property data to ensure response; planned and cyclical maintenance tenders contain current, relevant and comprehensive information.• Receive tenders and quotations, evaluate prices, check documents and prepare agreements and contracts in compliance with regulatory and legislative requirements in accordance with the Association's Procurement Policy. What you'll need to succeed To be considered for this role, you must possess: Experience in a building surveying, asset management, property management or construction related role within the last 5 years.Knowledge of the Regulatory framework associated with the management of residential buildings.Excellent ICT skills and experience of working with various IT packages and asset management databases to analyse data and produce complex statistical information.The ability to conduct detailed investigations, analysing and evaluating a broad range of data, identifying potential changes to the service and works programmes.Knowledge of stock condition surveys, stock databases and their ongoing management and development.Knowledge of the DfC Guide in respect of Social Housing Maintenance.Knowledge of NI Procurement Regulations. What you'll get in return This role offers an immediate start and the opportunity to take up a key role with an established Housing Association based in Belfast. It is envisaged that this role will be recruited on a permanent basis in due course. The initial temporary contract role might interest an individual who is seeking a contract role, but it may also offer good exposure to the post for an individual interested in securing the role on a permanent basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #
May 19, 2026
Seasonal
Assets Manager required by an established Housing Association in Belfast Your new company The services of Hays have been retained by our client, an established Housing Association based in Belfast, to recruit an Assets Manager on a temporary contract basis for an initial period of c. 6 months with the possibility of further extension. It is envisaged that this role will be recruited by the Association on a permanent basis in due course. The Association currently manages a stock consisting of sheltered schemes and general needs homes. Your new role Reporting to the Operations Manager, you will provide an effective system of statutory compliance, planned, cyclical and response maintenance projects while ensuring accountability and probity in all regulatory and legislative requirements. To achieve this, you will: • Undertake regular analysis of contract performance, working closely with the senior management in identifying improvement activities using Key Performance Indicators and Management Information across the function.• In consultation with the Chief Executive and Operations Manager, implement and conduct an ongoing review of the Asset Management Strategy in accordance with strategic plans and stakeholder requirements.• Scope, plan and implement a programme of stock condition surveys and structural surveys, to ensure the Association retains real data regarding the physical attributes and condition of the housing portfolio and use this to compile relevant work programmes spanning 5, 10 and 30 year modelling.• Lead on the programming and monitoring of relevant actions arising from the stock condition survey programme to ensure all risks are addressed at suitable timeframes, by delivery teams and maintain and update an asset register.• Along with the Operations Manager, organise and maintain an annual programme of planned and cyclical maintenance based on Stock Condition Survey priorities.• Ensure the Association's registers/spreadsheets are updated on a weekly/monthly basis to reflect all works scheduled and works completed.• Develop a detailed understanding of all contracts and Service Level Agreements (SLA) within your scope of work.• Schedule, co-ordinate and chair all service review meetings to assess output specifications and recognise where compliance activity is absent or unsatisfactory and take appropriate action to resolve.• Monitor, review and report on the performance of all contractors and service providers.• Prepare monthly/quarterly technical reports for inclusion in reports to the CEO and Board.• Lead on procurement matters and to advise on such matters as required.• Collate property data to ensure response; planned and cyclical maintenance tenders contain current, relevant and comprehensive information.• Receive tenders and quotations, evaluate prices, check documents and prepare agreements and contracts in compliance with regulatory and legislative requirements in accordance with the Association's Procurement Policy. What you'll need to succeed To be considered for this role, you must possess: Experience in a building surveying, asset management, property management or construction related role within the last 5 years.Knowledge of the Regulatory framework associated with the management of residential buildings.Excellent ICT skills and experience of working with various IT packages and asset management databases to analyse data and produce complex statistical information.The ability to conduct detailed investigations, analysing and evaluating a broad range of data, identifying potential changes to the service and works programmes.Knowledge of stock condition surveys, stock databases and their ongoing management and development.Knowledge of the DfC Guide in respect of Social Housing Maintenance.Knowledge of NI Procurement Regulations. What you'll get in return This role offers an immediate start and the opportunity to take up a key role with an established Housing Association based in Belfast. It is envisaged that this role will be recruited on a permanent basis in due course. The initial temporary contract role might interest an individual who is seeking a contract role, but it may also offer good exposure to the post for an individual interested in securing the role on a permanent basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Group Facilities Manager - Client side opportunity - hybrid working - leisure sector - £50k salary Role PurposeYou will be joining a leisure company who are looking for a Group Facilities Manager who owns the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to our high standards.This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times.This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites.Build and manage a group-wide repairs & maintenance reporting system with all managers.Triage, prioritise, and resolve all reactive maintenance issues across the estate.Attend sites regularly and be physically present where problems need fixing.Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM)Design, implement, and continuously improve a group maintenance scheduleBuilding fabricMechanical & electrical systemsPlumbing & drainageHVAC & ventilationCatering and bar equipmentIT, CCTV, access control and WiFiBuild and maintain a central maintenance log for every site.Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract ManagementGo to market to source and appoint approved national and regional contractors, including:ElectricalPlumbingGeneral building & DIYCourt maintenance specialistsHVACFire & securityNegotiate call-out rates, SLAs, warranties, and retainer agreements.Create a preferred supplier framework with clear standards and response times.Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M ManagementBuild and maintain an asset register across the group.Track and manage:Product warrantiesGuaranteesAftercare agreementsInstaller liabilitiesEnsure O&M manuals are created, stored, and kept up to date for every site.Own all handover documentation from new builds and refurbishments.Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth SupportLead on the facilities side of new site openings, including:SnaggingDefect managementSupplier aftercareWarranty setupO&M compilation 6. Cross-Functional SupportWork closely with managers to train them on reporting, basic checks, and asset care.Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs).Support operations and regional management with estate performance reporting.Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who:Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal).Is commercial, tough, organised, and decisive.Is used to running contractors, not being run by them.Is highly practical - understands buildings, M&E, and maintenance in the real world.Can build systems, but also roll their sleeves up.Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly.Can implement standards and hold people accountable.Doesn't let problems drift. Core Skills & ExperienceMulti-site maintenance managementContractor sourcing & negotiationPlanned preventative maintenance systemsAsset and warranty managementBuilding services & general construction knowledgeHealth & safety awarenessBudget control and cost trackingStrong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 18, 2026
Full time
Group Facilities Manager - Client side opportunity - hybrid working - leisure sector - £50k salary Role PurposeYou will be joining a leisure company who are looking for a Group Facilities Manager who owns the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to our high standards.This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times.This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites.Build and manage a group-wide repairs & maintenance reporting system with all managers.Triage, prioritise, and resolve all reactive maintenance issues across the estate.Attend sites regularly and be physically present where problems need fixing.Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM)Design, implement, and continuously improve a group maintenance scheduleBuilding fabricMechanical & electrical systemsPlumbing & drainageHVAC & ventilationCatering and bar equipmentIT, CCTV, access control and WiFiBuild and maintain a central maintenance log for every site.Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract ManagementGo to market to source and appoint approved national and regional contractors, including:ElectricalPlumbingGeneral building & DIYCourt maintenance specialistsHVACFire & securityNegotiate call-out rates, SLAs, warranties, and retainer agreements.Create a preferred supplier framework with clear standards and response times.Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M ManagementBuild and maintain an asset register across the group.Track and manage:Product warrantiesGuaranteesAftercare agreementsInstaller liabilitiesEnsure O&M manuals are created, stored, and kept up to date for every site.Own all handover documentation from new builds and refurbishments.Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth SupportLead on the facilities side of new site openings, including:SnaggingDefect managementSupplier aftercareWarranty setupO&M compilation 6. Cross-Functional SupportWork closely with managers to train them on reporting, basic checks, and asset care.Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs).Support operations and regional management with estate performance reporting.Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who:Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal).Is commercial, tough, organised, and decisive.Is used to running contractors, not being run by them.Is highly practical - understands buildings, M&E, and maintenance in the real world.Can build systems, but also roll their sleeves up.Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly.Can implement standards and hold people accountable.Doesn't let problems drift. Core Skills & ExperienceMulti-site maintenance managementContractor sourcing & negotiationPlanned preventative maintenance systemsAsset and warranty managementBuilding services & general construction knowledgeHealth & safety awarenessBudget control and cost trackingStrong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Job Title: Interim Head of Digital Operations INSIDE IR35 Day Rate - £500 per day Duration: 3-4 months (initial) Location: London, 2 Days Per week Start: ASAP Overview We're seeking an experienced Interim Head of Digital / IT Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment. This is a hands-on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change. Key Responsibilities Provide interim leadership across IT Operations, covering infrastructure & Systems Own the stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems / Enterprise Applications Service Operations / IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management maturity Ensure robust governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation / migration initiatives. Key Skills & Experience Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred) Strong background in cloud-first environments, particularly Microsoft Azure Deep understanding of: Infrastructure operations (cloud & hybrid) IT service management (e.g. ITIL frameworks) Track record of stabilising or transforming underperforming operations Comfortable operating in ambiguous, fast-paced environments with immediate impact expected Strong stakeholder management - able to engage at exec level and translate technical issues into business impact Experience managing third-party vendors and outsourced services Desirable Familiarity with security and compliance frameworks in cloud environments Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared
May 18, 2026
Contractor
Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Job Title: Interim Head of Digital Operations INSIDE IR35 Day Rate - £500 per day Duration: 3-4 months (initial) Location: London, 2 Days Per week Start: ASAP Overview We're seeking an experienced Interim Head of Digital / IT Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment. This is a hands-on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change. Key Responsibilities Provide interim leadership across IT Operations, covering infrastructure & Systems Own the stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems / Enterprise Applications Service Operations / IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management maturity Ensure robust governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation / migration initiatives. Key Skills & Experience Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred) Strong background in cloud-first environments, particularly Microsoft Azure Deep understanding of: Infrastructure operations (cloud & hybrid) IT service management (e.g. ITIL frameworks) Track record of stabilising or transforming underperforming operations Comfortable operating in ambiguous, fast-paced environments with immediate impact expected Strong stakeholder management - able to engage at exec level and translate technical issues into business impact Experience managing third-party vendors and outsourced services Desirable Familiarity with security and compliance frameworks in cloud environments Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared
Network & Planning Manager £ + Benefits Merseyside Are you someone who thrives in a fast-paced, time-critical transport environment where accuracy and control are everything? We're working with a growing logistics operation looking to strengthen their pallet network function with the appointment of a Network & Planning Manager. This is a hands-on role sitting at the centre of outbound operations, ensuring pallets are planned, processed and executed with precision. This opportunity would suit either an experienced pallet network professional ready to take ownership, or a strong Coordinator looking to step up into a more senior position. This is a site-based role Monday-Friday 9am-6pm. Role Profile You will take responsibility for the day-to-day running and improvement of a busy pallet network operation, managing outbound planning, trunking alignment and overall service performance. Working closely with transport, warehouse and customer service teams, you will ensure shipments move efficiently through the network while maintaining high levels of accuracy and compliance. This is a high-volume, time-sensitive environment with c.240 pallets outbound daily plus trunking returns, requiring someone who can bring structure, control and a proactive approach to problem solving. You'll also play a key role in improving visibility, reducing cost leakage and tightening processes across the network. Key Responsibilities Manage outbound pallet network planning, including manifesting and trunking deadlines. Monitor daily performance and resolve issues quickly to maintain service levels. Improve operational control, reducing errors, rework and avoidable failures. Handle claims, shortages and damages, ensuring strong investigation and evidence processes. Work closely with internal teams to ensure smooth coordination across operations. Drive improvements in planning visibility, moving the operation from reactive to forward-planned and controlled Act as the key point of contact for network-related escalations, both internal and external Build strong relationships across a multi-depot network environment. Analyse data and trends to identify root causes and drive improvements. Maintain compliance with network standards and minimise fines or chargebacks. Key Skills & Experience Previous experience within a pallet network depot environment is essential. Strong understanding of outbound planning, scanning and trunking processes. Experience working within time-critical, high-volume transport operations. Knowledge of claims handling, compliance and network performance metrics. Confident using transport systems, reporting tools and Excel. Strong communicator with the ability to build relationships across multiple depots. Ability to make commercial decisions under pressure. Experience working with KPIs and service level reporting. Strong ownership mindset with the ability to work independently High attention to detail and a focus on continuous improvement. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
May 17, 2026
Full time
Network & Planning Manager £ + Benefits Merseyside Are you someone who thrives in a fast-paced, time-critical transport environment where accuracy and control are everything? We're working with a growing logistics operation looking to strengthen their pallet network function with the appointment of a Network & Planning Manager. This is a hands-on role sitting at the centre of outbound operations, ensuring pallets are planned, processed and executed with precision. This opportunity would suit either an experienced pallet network professional ready to take ownership, or a strong Coordinator looking to step up into a more senior position. This is a site-based role Monday-Friday 9am-6pm. Role Profile You will take responsibility for the day-to-day running and improvement of a busy pallet network operation, managing outbound planning, trunking alignment and overall service performance. Working closely with transport, warehouse and customer service teams, you will ensure shipments move efficiently through the network while maintaining high levels of accuracy and compliance. This is a high-volume, time-sensitive environment with c.240 pallets outbound daily plus trunking returns, requiring someone who can bring structure, control and a proactive approach to problem solving. You'll also play a key role in improving visibility, reducing cost leakage and tightening processes across the network. Key Responsibilities Manage outbound pallet network planning, including manifesting and trunking deadlines. Monitor daily performance and resolve issues quickly to maintain service levels. Improve operational control, reducing errors, rework and avoidable failures. Handle claims, shortages and damages, ensuring strong investigation and evidence processes. Work closely with internal teams to ensure smooth coordination across operations. Drive improvements in planning visibility, moving the operation from reactive to forward-planned and controlled Act as the key point of contact for network-related escalations, both internal and external Build strong relationships across a multi-depot network environment. Analyse data and trends to identify root causes and drive improvements. Maintain compliance with network standards and minimise fines or chargebacks. Key Skills & Experience Previous experience within a pallet network depot environment is essential. Strong understanding of outbound planning, scanning and trunking processes. Experience working within time-critical, high-volume transport operations. Knowledge of claims handling, compliance and network performance metrics. Confident using transport systems, reporting tools and Excel. Strong communicator with the ability to build relationships across multiple depots. Ability to make commercial decisions under pressure. Experience working with KPIs and service level reporting. Strong ownership mindset with the ability to work independently High attention to detail and a focus on continuous improvement. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Business Development Manager / Sales Manager- London, South East & Midlands territory. Fire & Security Systems Our client is a well-established and growing fire and security solutions provider delivering installation, service, maintenance and compliance-led support to commercial, multi-site and national customers across the UK. Due to continued growth, they are now looking to appoint a commercially driven Business Development Manager / Sales Manager to focus on new business acquisition across London, the South East and up to the Midlands. This is a true hunter role for a sales professional who knows how to prospect, qualify, build pipeline, influence stakeholders and close profitable fire and security contracts. Most client meetings are conducted virtually, so travel is limited, although occasional face-to-face meetings, site visits and key client presentations will be required across the region. The Role As Business Development Manager / Sales Manager, you will be responsible for identifying, developing and converting new business opportunities across commercial, multi-site and facilities-led environments. This is not a passive account management role. The successful candidate will be expected to self generate opportunities, target new logos, build relationships with key decision makers and drive revenue growth through a disciplined, consultative and results led sales approach. You will sell a broad fire and security proposition, including installation, service, maintenance and compliance solutions. Core Solutions You will be promoting a full range of fire and security services, including: Fire detection and alarm systems, CCTV and video surveillance solutions, Access control systems, Intruder alarms, Planned preventative maintenance contracts, Reactive maintenance and repairs, Compliance led service agreements, Multi-site fire and security support, National account service delivery Key Responsibilities Generate new business opportunities through outbound prospecting, warm leads, referrals, networking and strategic target account mapping Develop a robust sales pipeline across London, the South East and the Midlands Identify and engage decision makers including Facilities Managers, Property Directors, Compliance Managers, Procurement Teams, Operations Directors and business owners Sell fire and security solutions into commercial, property, retail, logistics, healthcare, education, industrial and multi-site environments Conduct discovery calls, needs analysis and commercial qualification Understand client pain points around compliance, supplier consolidation, SLA performance, response times, risk management and service delivery Create tailored proposals and commercially sound solutions Manage the full sales cycle from initial contact through to proposal, negotiation, close and handover Maintain accurate CRM records, pipeline reporting, forecasting and sales activity data Negotiate contract values, service agreements, maintenance packages and project opportunities Work closely with internal operations, engineering and service teams to ensure smooth mobilisation Achieve and exceed agreed revenue, margin and new business targets What we are looking for We are looking for a driven, credible and resilient sales professional with a proven background in B2B new business development within the Fire & Security sector The ideal candidate will have: Proven experience in new business sales A strong hunter mentality and the ability to self generate leads Experience selling fire and security, life safety, compliance, FM, M&E, building services or technical service solutions A track record of winning new customers and developing profitable accounts Strong understanding of maintenance contracts, service agreements, PPMs, SLAs and compliance led sales Confidence selling to senior stakeholders, procurement teams and operational decision makers Ability to sell value, service quality and risk reduction rather than purely price Excellent pipeline management and CRM discipline Strong commercial awareness around margin, recurring revenue, contract value and mobilisation A consultative, solution-led sales style Comfort working remotely and conducting the majority of client meetings virtually This is an excellent opportunity to join a growing fire and security business with a strong technical proposition, established infrastructure and a clear appetite for growth. The successful candidate will have autonomy to develop their territory, build a strong pipeline and win meaningful contracts across sectors where compliance, life safety, asset protection and service reliability are critical. You will be joining a business that can support national and multi-site customers while still offering a responsive, service-led approach. Apply now for immediate consideration!
May 15, 2026
Full time
Business Development Manager / Sales Manager- London, South East & Midlands territory. Fire & Security Systems Our client is a well-established and growing fire and security solutions provider delivering installation, service, maintenance and compliance-led support to commercial, multi-site and national customers across the UK. Due to continued growth, they are now looking to appoint a commercially driven Business Development Manager / Sales Manager to focus on new business acquisition across London, the South East and up to the Midlands. This is a true hunter role for a sales professional who knows how to prospect, qualify, build pipeline, influence stakeholders and close profitable fire and security contracts. Most client meetings are conducted virtually, so travel is limited, although occasional face-to-face meetings, site visits and key client presentations will be required across the region. The Role As Business Development Manager / Sales Manager, you will be responsible for identifying, developing and converting new business opportunities across commercial, multi-site and facilities-led environments. This is not a passive account management role. The successful candidate will be expected to self generate opportunities, target new logos, build relationships with key decision makers and drive revenue growth through a disciplined, consultative and results led sales approach. You will sell a broad fire and security proposition, including installation, service, maintenance and compliance solutions. Core Solutions You will be promoting a full range of fire and security services, including: Fire detection and alarm systems, CCTV and video surveillance solutions, Access control systems, Intruder alarms, Planned preventative maintenance contracts, Reactive maintenance and repairs, Compliance led service agreements, Multi-site fire and security support, National account service delivery Key Responsibilities Generate new business opportunities through outbound prospecting, warm leads, referrals, networking and strategic target account mapping Develop a robust sales pipeline across London, the South East and the Midlands Identify and engage decision makers including Facilities Managers, Property Directors, Compliance Managers, Procurement Teams, Operations Directors and business owners Sell fire and security solutions into commercial, property, retail, logistics, healthcare, education, industrial and multi-site environments Conduct discovery calls, needs analysis and commercial qualification Understand client pain points around compliance, supplier consolidation, SLA performance, response times, risk management and service delivery Create tailored proposals and commercially sound solutions Manage the full sales cycle from initial contact through to proposal, negotiation, close and handover Maintain accurate CRM records, pipeline reporting, forecasting and sales activity data Negotiate contract values, service agreements, maintenance packages and project opportunities Work closely with internal operations, engineering and service teams to ensure smooth mobilisation Achieve and exceed agreed revenue, margin and new business targets What we are looking for We are looking for a driven, credible and resilient sales professional with a proven background in B2B new business development within the Fire & Security sector The ideal candidate will have: Proven experience in new business sales A strong hunter mentality and the ability to self generate leads Experience selling fire and security, life safety, compliance, FM, M&E, building services or technical service solutions A track record of winning new customers and developing profitable accounts Strong understanding of maintenance contracts, service agreements, PPMs, SLAs and compliance led sales Confidence selling to senior stakeholders, procurement teams and operational decision makers Ability to sell value, service quality and risk reduction rather than purely price Excellent pipeline management and CRM discipline Strong commercial awareness around margin, recurring revenue, contract value and mobilisation A consultative, solution-led sales style Comfort working remotely and conducting the majority of client meetings virtually This is an excellent opportunity to join a growing fire and security business with a strong technical proposition, established infrastructure and a clear appetite for growth. The successful candidate will have autonomy to develop their territory, build a strong pipeline and win meaningful contracts across sectors where compliance, life safety, asset protection and service reliability are critical. You will be joining a business that can support national and multi-site customers while still offering a responsive, service-led approach. Apply now for immediate consideration!
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 15, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Cyber Security Project Manager Location: Remote Pay Rate: Circa 450 Per Day Outside IR35 I am working with a long-standing client who are one of the nation's leading solutions companies on an exciting Cyber Security Project Manager Opportunity with the telecommunications sector. This is an exciting opportunity to be at the forefront of large-scale security transformation projects, driving measurable risk reduction and regulatory alignment across highly regulated environments. About the Role. As Cyber Security Project Manager, you will oversee end-to-end delivery of security projects across multiple workstreams, ensuring they are scoped, planned, executed, and closed in line with agreed objectives, budgets, and timelines. You will coordinate cross-functional teams, vendors, and senior stakeholders to embed robust security controls and improve security posture. Your work will directly influence how large telecoms providers protect critical infrastructure, customer data, and digital services. Responsibilities Lead the full cyber security project Develop and maintain detailed project plans, roadmaps, and delivery milestones. Coordinate cross-functional teams (security, infrastructure, networks, operations, compliance, vendors) Manage project risks, issues, dependencies, and change controls. Drive implementation of security controls and capabilities aligned to frameworks. Prepare and present clear project status reports, dashboards and updates. Ensure projects adhere to agreed governance, quality standards, and regulatory requirements. Facilitate Agile and hybrid methodologies to maintain delivery momentum. Key Requirements Proven experience as a Cyber Security Project Manager delivering complex security projects end-to-end. Strong background managing projects within major telecommunications companies (e.g. Verizon, Vodafone, BT or similar). Demonstrable experience managing cyber security initiatives such as security controls implementation, security tooling rollouts, or risk remediation programmes. Solid understanding of information security frameworks and standards (e.g. ISO 27001, NIST). Strong track record in risk assessment, risk mitigation planning, and embedding risk management into project delivery. If you are an experienced Cyber Security Project Manager with a telecoms background and are ready to lead high-impact security projects for a global solutions provider, please get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
May 15, 2026
Contractor
Cyber Security Project Manager Location: Remote Pay Rate: Circa 450 Per Day Outside IR35 I am working with a long-standing client who are one of the nation's leading solutions companies on an exciting Cyber Security Project Manager Opportunity with the telecommunications sector. This is an exciting opportunity to be at the forefront of large-scale security transformation projects, driving measurable risk reduction and regulatory alignment across highly regulated environments. About the Role. As Cyber Security Project Manager, you will oversee end-to-end delivery of security projects across multiple workstreams, ensuring they are scoped, planned, executed, and closed in line with agreed objectives, budgets, and timelines. You will coordinate cross-functional teams, vendors, and senior stakeholders to embed robust security controls and improve security posture. Your work will directly influence how large telecoms providers protect critical infrastructure, customer data, and digital services. Responsibilities Lead the full cyber security project Develop and maintain detailed project plans, roadmaps, and delivery milestones. Coordinate cross-functional teams (security, infrastructure, networks, operations, compliance, vendors) Manage project risks, issues, dependencies, and change controls. Drive implementation of security controls and capabilities aligned to frameworks. Prepare and present clear project status reports, dashboards and updates. Ensure projects adhere to agreed governance, quality standards, and regulatory requirements. Facilitate Agile and hybrid methodologies to maintain delivery momentum. Key Requirements Proven experience as a Cyber Security Project Manager delivering complex security projects end-to-end. Strong background managing projects within major telecommunications companies (e.g. Verizon, Vodafone, BT or similar). Demonstrable experience managing cyber security initiatives such as security controls implementation, security tooling rollouts, or risk remediation programmes. Solid understanding of information security frameworks and standards (e.g. ISO 27001, NIST). Strong track record in risk assessment, risk mitigation planning, and embedding risk management into project delivery. If you are an experienced Cyber Security Project Manager with a telecoms background and are ready to lead high-impact security projects for a global solutions provider, please get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Role Purpose You will be joining a leisure company who are looking for a Group Facilities Manager who is responsible for the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to high standards. This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times. This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites. Build and manage a group-wide repairs & maintenance reporting system with all managers. Triage, prioritise, and resolve all reactive maintenance issues across the estate. Attend sites regularly and be physically present where problems need fixing. Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM) Design, implement, and continuously improve a group maintenance schedule Building fabric Mechanical & electrical systems Plumbing & drainage HVAC & ventilation Catering and bar equipment IT, CCTV, access control and WiFi Build and maintain a central maintenance log for every site. Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract Management Go to market to source and appoint approved national and regional contractors, including: Electrical Plumbing General building & DIY Court maintenance specialists HVAC Fire & security Negotiate call-out rates, SLAs, warranties, and retainer agreements. Create a preferred supplier framework with clear standards and response times. Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M Management Build and maintain an asset register across the group. Track and manage: Product warranties Guarantees Aftercare agreements Installer liabilities Ensure O&M manuals are created, stored, and kept up to date for every site. Own all handover documentation from new builds and refurbishments. Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth Support Lead on the facilities side of new site openings, including: Snagging Defect management Supplier aftercare Warranty setup O&M compilation 6. Cross-Functional Support Work closely with managers to train them on reporting, basic checks, and asset care. Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs). Support operations and regional management with estate performance reporting. Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who: Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal). Is commercial, tough, organised, and decisive. Is used to running contractors, not being run by them. Is highly practical - understands buildings, M&E, and maintenance in the real world. Can build systems, but also roll their sleeves up. Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly. Can implement standards and hold people accountable. Doesn't let problems drift. Core Skills & Experience Multi-site maintenance management Contractor sourcing & negotiation Planned preventative maintenance systems Asset and warranty management Building services & general construction knowledge Health & safety awareness Budget control and cost tracking Strong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 15, 2026
Full time
Role Purpose You will be joining a leisure company who are looking for a Group Facilities Manager who is responsible for the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to high standards. This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times. This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites. Build and manage a group-wide repairs & maintenance reporting system with all managers. Triage, prioritise, and resolve all reactive maintenance issues across the estate. Attend sites regularly and be physically present where problems need fixing. Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM) Design, implement, and continuously improve a group maintenance schedule Building fabric Mechanical & electrical systems Plumbing & drainage HVAC & ventilation Catering and bar equipment IT, CCTV, access control and WiFi Build and maintain a central maintenance log for every site. Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract Management Go to market to source and appoint approved national and regional contractors, including: Electrical Plumbing General building & DIY Court maintenance specialists HVAC Fire & security Negotiate call-out rates, SLAs, warranties, and retainer agreements. Create a preferred supplier framework with clear standards and response times. Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M Management Build and maintain an asset register across the group. Track and manage: Product warranties Guarantees Aftercare agreements Installer liabilities Ensure O&M manuals are created, stored, and kept up to date for every site. Own all handover documentation from new builds and refurbishments. Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth Support Lead on the facilities side of new site openings, including: Snagging Defect management Supplier aftercare Warranty setup O&M compilation 6. Cross-Functional Support Work closely with managers to train them on reporting, basic checks, and asset care. Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs). Support operations and regional management with estate performance reporting. Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who: Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal). Is commercial, tough, organised, and decisive. Is used to running contractors, not being run by them. Is highly practical - understands buildings, M&E, and maintenance in the real world. Can build systems, but also roll their sleeves up. Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly. Can implement standards and hold people accountable. Doesn't let problems drift. Core Skills & Experience Multi-site maintenance management Contractor sourcing & negotiation Planned preventative maintenance systems Asset and warranty management Building services & general construction knowledge Health & safety awareness Budget control and cost tracking Strong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
The Management Recruitment Group
Haywards Heath, Sussex
Lead a complex, nationally significant estate in one of the UK s most inspiring environments. Royal Botanic Gardens, Kew (RBG Kew) is seeking to appoint a Senior Estates Manager at Wakehurst to provide strategic and operational leadership across a unique and diverse estate. This is a senior role with responsibility for delivering high-quality Estates services across planned and reactive maintenance, asset management, compliance, sustainability, and facilities management within a heritage and visitor-facing environment. Reporting to the Head of Estates Operations & Maintenance, you will play a pivotal role in ensuring the safe, compliant, and resilient operation of the Wakehurst site, supporting capital projects, historic assets, and long-term sustainability objectives. You will lead multidisciplinary teams and external partners, embedding a culture of excellence in service delivery, customer experience, and continuous improvement. As Senior Estates Manager, you will act as a key internal stakeholder, working closely with scientific, visitor operations, conservation, and capital development colleagues to ensure Estates services enable the organisation s mission to protect plants and fungi for the benefit of people and the planet. Key Responsibilities • Provide strategic and operational leadership for all Estates services, including PPM, reactive maintenance, asset management, and hard and soft FM • Ensure full compliance with health & safety legislation, statutory requirements, and best practice across a complex, mixed-use estate • Lead, motivate, and develop in-house teams and manage contractor and supplier performance across multiple disciplines • Support capital projects, sustainability initiatives, utilities management, and critical building systems • Develop and implement robust maintenance and lifecycle strategies that support historic and heritage assets • Build strong relationships with internal stakeholders and deliver customer-focused, resilient Estates solutions • Oversee Estates budgets, performance reporting, and continuous improvement activity About You You will bring significant experience leading Estates or Facilities Management operations within a complex environment, ideally across large or multi-disciplinary sites. You will have strong technical knowledge of building services and infrastructure, alongside a proven track record in contractor management, compliance, and operational leadership. You will demonstrate: • Degree-level qualification in Building or Facilities Management, or equivalent professional experience • Proven success managing medium to large Estates or maintenance operations • Strong expertise in health & safety, statutory compliance, and contractor performance management • Experience developing maintenance strategies and supporting historic or heritage buildings • A collaborative, consultative leadership style with excellent stakeholder engagement skills • Strategic operational thinking combined with hands-on delivery focus Why Join Us? This is a rare opportunity to take on a senior Estates leadership role within a world-renowned organisation and UNESCO World Heritage context. You will contribute directly to RBG Kew s global mission, working in a values-driven organisation that champions sustainability, inclusion, learning, and long-term impact. Alongside meaningful work, you will benefit from a comprehensive benefits package, including generous annual leave, flexible working, a competitive pension, wellbeing support, and access to the exceptional gardens at Kew and Wakehurst. The role is based at Wakehurst, with the option of regular home working subject to operational requirements. The closing date for applications is Sunday 3rd May 2026
May 14, 2026
Full time
Lead a complex, nationally significant estate in one of the UK s most inspiring environments. Royal Botanic Gardens, Kew (RBG Kew) is seeking to appoint a Senior Estates Manager at Wakehurst to provide strategic and operational leadership across a unique and diverse estate. This is a senior role with responsibility for delivering high-quality Estates services across planned and reactive maintenance, asset management, compliance, sustainability, and facilities management within a heritage and visitor-facing environment. Reporting to the Head of Estates Operations & Maintenance, you will play a pivotal role in ensuring the safe, compliant, and resilient operation of the Wakehurst site, supporting capital projects, historic assets, and long-term sustainability objectives. You will lead multidisciplinary teams and external partners, embedding a culture of excellence in service delivery, customer experience, and continuous improvement. As Senior Estates Manager, you will act as a key internal stakeholder, working closely with scientific, visitor operations, conservation, and capital development colleagues to ensure Estates services enable the organisation s mission to protect plants and fungi for the benefit of people and the planet. Key Responsibilities • Provide strategic and operational leadership for all Estates services, including PPM, reactive maintenance, asset management, and hard and soft FM • Ensure full compliance with health & safety legislation, statutory requirements, and best practice across a complex, mixed-use estate • Lead, motivate, and develop in-house teams and manage contractor and supplier performance across multiple disciplines • Support capital projects, sustainability initiatives, utilities management, and critical building systems • Develop and implement robust maintenance and lifecycle strategies that support historic and heritage assets • Build strong relationships with internal stakeholders and deliver customer-focused, resilient Estates solutions • Oversee Estates budgets, performance reporting, and continuous improvement activity About You You will bring significant experience leading Estates or Facilities Management operations within a complex environment, ideally across large or multi-disciplinary sites. You will have strong technical knowledge of building services and infrastructure, alongside a proven track record in contractor management, compliance, and operational leadership. You will demonstrate: • Degree-level qualification in Building or Facilities Management, or equivalent professional experience • Proven success managing medium to large Estates or maintenance operations • Strong expertise in health & safety, statutory compliance, and contractor performance management • Experience developing maintenance strategies and supporting historic or heritage buildings • A collaborative, consultative leadership style with excellent stakeholder engagement skills • Strategic operational thinking combined with hands-on delivery focus Why Join Us? This is a rare opportunity to take on a senior Estates leadership role within a world-renowned organisation and UNESCO World Heritage context. You will contribute directly to RBG Kew s global mission, working in a values-driven organisation that champions sustainability, inclusion, learning, and long-term impact. Alongside meaningful work, you will benefit from a comprehensive benefits package, including generous annual leave, flexible working, a competitive pension, wellbeing support, and access to the exceptional gardens at Kew and Wakehurst. The role is based at Wakehurst, with the option of regular home working subject to operational requirements. The closing date for applications is Sunday 3rd May 2026
Branta Recruitment is seeking a Contracts & Compliance Manager to oversee the operational integrity and statutory safety of a large estate. You will be the guardian of building safety and service delivery, ensuring that every asset within the portfolio is maintained to the highest standards while driving value through effective supplier management. The Essentials Technical Foundation Qualified Engineer: You must hold an SCQF Level 8 (HND / SVQ Level 4) or equivalent in Mechanical, Electrical, or Building Services Engineering. We value technical expertise and practical vocational qualifications over academic degrees. Hard FM & Operations Proven experience managing Hard FM and M&E operations within large, commercial estate. Hands-on experience delivering both planned (PPM) and reactive maintenance in a live, high-pressure operational environment. Direct responsibility for managing third-party suppliers, including performance auditing, compliance tracking, and service delivery excellence. Compliance & Safety Statutory Rigour: Expert experience managing statutory inspections, testing, and certification. You will be responsible for the integrity of all building system records. Industry Standards: Deep practical knowledge of SFG20 and statutory maintenance regimes to ensure the estate remains fully compliant at all times. Systems & Reporting A solid working knowledge of Building Management Systems to monitor and optimize estate performance. Strong IT capability (Microsoft Office) with the ability to translate complex technical data into clear compliance and performance reports for senior leadership. Leadership & Strategic Impact You will have direct line management experience, capable of motivating and prioritizing workloads for operational staff. Proven ability to manage budgets, control costs, and identify efficiencies without compromising safety or quality. You must be a confident communicator, able to explain technical and compliance failures or requirements clearly to non-technical stakeholders. Apply online today or contact Astrid Camacho at Branta Recruitment for a confidential conversation.
May 14, 2026
Full time
Branta Recruitment is seeking a Contracts & Compliance Manager to oversee the operational integrity and statutory safety of a large estate. You will be the guardian of building safety and service delivery, ensuring that every asset within the portfolio is maintained to the highest standards while driving value through effective supplier management. The Essentials Technical Foundation Qualified Engineer: You must hold an SCQF Level 8 (HND / SVQ Level 4) or equivalent in Mechanical, Electrical, or Building Services Engineering. We value technical expertise and practical vocational qualifications over academic degrees. Hard FM & Operations Proven experience managing Hard FM and M&E operations within large, commercial estate. Hands-on experience delivering both planned (PPM) and reactive maintenance in a live, high-pressure operational environment. Direct responsibility for managing third-party suppliers, including performance auditing, compliance tracking, and service delivery excellence. Compliance & Safety Statutory Rigour: Expert experience managing statutory inspections, testing, and certification. You will be responsible for the integrity of all building system records. Industry Standards: Deep practical knowledge of SFG20 and statutory maintenance regimes to ensure the estate remains fully compliant at all times. Systems & Reporting A solid working knowledge of Building Management Systems to monitor and optimize estate performance. Strong IT capability (Microsoft Office) with the ability to translate complex technical data into clear compliance and performance reports for senior leadership. Leadership & Strategic Impact You will have direct line management experience, capable of motivating and prioritizing workloads for operational staff. Proven ability to manage budgets, control costs, and identify efficiencies without compromising safety or quality. You must be a confident communicator, able to explain technical and compliance failures or requirements clearly to non-technical stakeholders. Apply online today or contact Astrid Camacho at Branta Recruitment for a confidential conversation.
Operations Manager (K&B & Adaptations) Location: Surrey Salary: 50,000 + Car Allowance We are seeking an experienced Contracts / Operations Manager to lead planned works programmes, specialising in kitchens & bathrooms (K&B) and property adaptations. This role is responsible for ensuring projects are delivered on time, within budget, and to a high standard, while maintaining strong commercial control and client satisfaction. Key Responsibilities Oversee the planning, coordination, and delivery of works across multiple contracts Manage operatives, subcontractors, and resources to ensure productivity, quality, and KPI performance Monitor project progress, resolve issues, and drive continuous improvement in service delivery Take ownership of financial performance, including cost control, variations, WIP, and account submissions Prepare and present operational and financial reports to senior management Build and maintain strong client relationships, ensuring high levels of customer satisfaction Ensure all contractual obligations are understood and delivered in full compliance Lead recruitment, performance management, and development of staff within the team Promote and enforce a strong health & safety culture, ensuring full regulatory compliance and incident management Requirements Proven experience in a Contracts or Operations Management role Essential experience in K&B and property adaptations Strong commercial awareness and financial management experience Experience managing teams and subcontractors in a fast-paced environment Excellent organisational, communication, and leadership skills Good understanding of health & safety regulations and best practices
May 14, 2026
Full time
Operations Manager (K&B & Adaptations) Location: Surrey Salary: 50,000 + Car Allowance We are seeking an experienced Contracts / Operations Manager to lead planned works programmes, specialising in kitchens & bathrooms (K&B) and property adaptations. This role is responsible for ensuring projects are delivered on time, within budget, and to a high standard, while maintaining strong commercial control and client satisfaction. Key Responsibilities Oversee the planning, coordination, and delivery of works across multiple contracts Manage operatives, subcontractors, and resources to ensure productivity, quality, and KPI performance Monitor project progress, resolve issues, and drive continuous improvement in service delivery Take ownership of financial performance, including cost control, variations, WIP, and account submissions Prepare and present operational and financial reports to senior management Build and maintain strong client relationships, ensuring high levels of customer satisfaction Ensure all contractual obligations are understood and delivered in full compliance Lead recruitment, performance management, and development of staff within the team Promote and enforce a strong health & safety culture, ensuring full regulatory compliance and incident management Requirements Proven experience in a Contracts or Operations Management role Essential experience in K&B and property adaptations Strong commercial awareness and financial management experience Experience managing teams and subcontractors in a fast-paced environment Excellent organisational, communication, and leadership skills Good understanding of health & safety regulations and best practices
Integrated Health Care Management
Sleaford, Lincolnshire
Make A Difference Everyday Magna House Hospital, situated in Sleaford, Lincolnshire, offers compassionate mental health care with 29 beds across four newly refurbished acute wards for both males and females. We are dedicated to promoting positive patient experiences and sustainable recovery, guided by an Acute Pathway philosophy. The hospital's exceptional facilities include single-sex accommodation with en-suite bedrooms, comfortable living spaces, quiet areas, and private gardens. We are seeking a organised and experienced Support Services Manager to join our team! Main function of the job To organise and oversee daily operations of the following staff teams: - Catering Housekeeping Maintenance Responsible for coordinating the functions within these teams to ensure standards are met and the highest quality services are delivered achieving maximum efficiency and effective coordination between all departments of the hospital maintaining a safe environment for patients, visitors and staff. Catering Through the head chef/catering supervisor ensure the following are carried out to the expected standard and time frame. o The preparation of all meals of the service to an acceptable standard. o To manage staff and operate within the designated budget and ensure supervision and training of all staff working within the kitchen. o Ensure hygiene and health and safety are maintained within the kitchen area. o Create and maintain cooking and cleaning regimes (daily, weekly, periodically etc) for all areas of the kitchen in line with the Company's quality philosophy. EHO, Better Food Safer Business. o To ensure that any special dietary meals are prepared Housekeeping To ensure that the housekeeping staff attend to the following and maintain high standards at all times - o To ensure full privacy and dignity for each resident when entering their room o To ensure all housekeeping storage cupboards and trolleys containing cleaning fluids and supplies are stocked and kept locked at all times. o To ensure chemical supplies are available and order new stock where required o To order bedding and towels etc. as and when required o To ensure that all cleaning equipment and materials are not left unattended. o To ensure that all soap and hand gel dispensers are refilled when necessary. o To ensure adequate supply of hand towels and toilet rolls at all times o To clean areas in line with the cleaning schedule. o To keep all records of domestic work completed in the appropriate book or document each shift. Maintenance Through the Maintenance Supervisor ensure all routine maintenance work and general repair work is carried out in a timely manner Regularly update the maintenance log spreadsheet to ensure accurate reporting of outstanding maintenance items each Monday Monitor and ensure all required checks are carried out and the documentation is completed correctly Ensure all required certification is in place at the due time Ensure vehicles are being maintained to an acceptable standard and paperwork is being completed correctly Ensure maintenance on-call is in in place and working effectively General Manage staff accommodation ensuring rooms are ready in a timely manner Provide and arrange cover for breaks and unplanned absence as required Produce, manage and maintain the rotas for each department in a timely manner, checking planned absences are covered and unplanned are managed to ensure continuity and consistency of service. Report any changes to the Administrator immediately to ensure Civica is updated. Providing support with the recruitment, induction and training of staff to the departments in all aspects of their work in each location. Timely appraisals, supervision, probation reviews and performance management of staff ensuring the required documentation is completed correctly and any follow up actions are dealt with Manage absence Coordinate deliveries to the hospital Manage the invoicing through the regular updating of the invoice tracker, obtaining departmental head sign off and Hospital Director sign off before sending through to head office Manage the requisition process ensuring goods are ordered, logged on the tracker and monitored for timely delivery Reporting to Hospital Administrator weekly regarding relevant data/information required for the weekly senior team meeting report Participate in patient meetings as required Manage and monitor stock levels to ensure optimum levels are maintained To maintain effective budgetary/financial control of departments. Ensure staff teams maintain the safety of the hospital, staff, visitors and patients through adherence to policies and local protocols affecting the departments at all times (including keys, radios, alarms, fire, patient access) Ensure patient confidentiality is maintained at all times. Keep up to date with policies and local operating procedures and ensure these are disseminated to the teams Ensure work areas are tidy and presentable Ensure adherence to relevant legal, health and safety regulations and guidelines Leading, monitoring, motivating and inspiring the team; providing guidance and support Continual review and improvement of services. Maintain client and business confidentiality at all times. To liaise with appropriate head office departments when required. Personal Specification Catering qualification to QCF level 3 or equivalent minimum. Food hygiene certificate Previous supervisory experience Good communication skills, both written and verbal Highly organized Knowledge/experience of health and safety legislation Demonstrating the ability to be proactive and lead and develop teams. Problem solving aptitude Fast paced work ethic. Ability to work on own initiative while being a team player. Why Join Us? Access to mandatory training with opportunities for further professional development and career growth Auto enrolment Pension Career development opportunities Eligibility for blue light card
May 14, 2026
Full time
Make A Difference Everyday Magna House Hospital, situated in Sleaford, Lincolnshire, offers compassionate mental health care with 29 beds across four newly refurbished acute wards for both males and females. We are dedicated to promoting positive patient experiences and sustainable recovery, guided by an Acute Pathway philosophy. The hospital's exceptional facilities include single-sex accommodation with en-suite bedrooms, comfortable living spaces, quiet areas, and private gardens. We are seeking a organised and experienced Support Services Manager to join our team! Main function of the job To organise and oversee daily operations of the following staff teams: - Catering Housekeeping Maintenance Responsible for coordinating the functions within these teams to ensure standards are met and the highest quality services are delivered achieving maximum efficiency and effective coordination between all departments of the hospital maintaining a safe environment for patients, visitors and staff. Catering Through the head chef/catering supervisor ensure the following are carried out to the expected standard and time frame. o The preparation of all meals of the service to an acceptable standard. o To manage staff and operate within the designated budget and ensure supervision and training of all staff working within the kitchen. o Ensure hygiene and health and safety are maintained within the kitchen area. o Create and maintain cooking and cleaning regimes (daily, weekly, periodically etc) for all areas of the kitchen in line with the Company's quality philosophy. EHO, Better Food Safer Business. o To ensure that any special dietary meals are prepared Housekeeping To ensure that the housekeeping staff attend to the following and maintain high standards at all times - o To ensure full privacy and dignity for each resident when entering their room o To ensure all housekeeping storage cupboards and trolleys containing cleaning fluids and supplies are stocked and kept locked at all times. o To ensure chemical supplies are available and order new stock where required o To order bedding and towels etc. as and when required o To ensure that all cleaning equipment and materials are not left unattended. o To ensure that all soap and hand gel dispensers are refilled when necessary. o To ensure adequate supply of hand towels and toilet rolls at all times o To clean areas in line with the cleaning schedule. o To keep all records of domestic work completed in the appropriate book or document each shift. Maintenance Through the Maintenance Supervisor ensure all routine maintenance work and general repair work is carried out in a timely manner Regularly update the maintenance log spreadsheet to ensure accurate reporting of outstanding maintenance items each Monday Monitor and ensure all required checks are carried out and the documentation is completed correctly Ensure all required certification is in place at the due time Ensure vehicles are being maintained to an acceptable standard and paperwork is being completed correctly Ensure maintenance on-call is in in place and working effectively General Manage staff accommodation ensuring rooms are ready in a timely manner Provide and arrange cover for breaks and unplanned absence as required Produce, manage and maintain the rotas for each department in a timely manner, checking planned absences are covered and unplanned are managed to ensure continuity and consistency of service. Report any changes to the Administrator immediately to ensure Civica is updated. Providing support with the recruitment, induction and training of staff to the departments in all aspects of their work in each location. Timely appraisals, supervision, probation reviews and performance management of staff ensuring the required documentation is completed correctly and any follow up actions are dealt with Manage absence Coordinate deliveries to the hospital Manage the invoicing through the regular updating of the invoice tracker, obtaining departmental head sign off and Hospital Director sign off before sending through to head office Manage the requisition process ensuring goods are ordered, logged on the tracker and monitored for timely delivery Reporting to Hospital Administrator weekly regarding relevant data/information required for the weekly senior team meeting report Participate in patient meetings as required Manage and monitor stock levels to ensure optimum levels are maintained To maintain effective budgetary/financial control of departments. Ensure staff teams maintain the safety of the hospital, staff, visitors and patients through adherence to policies and local protocols affecting the departments at all times (including keys, radios, alarms, fire, patient access) Ensure patient confidentiality is maintained at all times. Keep up to date with policies and local operating procedures and ensure these are disseminated to the teams Ensure work areas are tidy and presentable Ensure adherence to relevant legal, health and safety regulations and guidelines Leading, monitoring, motivating and inspiring the team; providing guidance and support Continual review and improvement of services. Maintain client and business confidentiality at all times. To liaise with appropriate head office departments when required. Personal Specification Catering qualification to QCF level 3 or equivalent minimum. Food hygiene certificate Previous supervisory experience Good communication skills, both written and verbal Highly organized Knowledge/experience of health and safety legislation Demonstrating the ability to be proactive and lead and develop teams. Problem solving aptitude Fast paced work ethic. Ability to work on own initiative while being a team player. Why Join Us? Access to mandatory training with opportunities for further professional development and career growth Auto enrolment Pension Career development opportunities Eligibility for blue light card
BUSINESS UNIT MANAGING DIRECTOR - REPAIRS / MAINTENANCE / VOIDS Social Housing Property Services 130,000- 160,000 Base Salary + Bonus + Car Allowance + Benefits Total Package Potential: Circa 190,000 Northern Home Counties / East Midlands Border Office Based with Regional Travel A high-growth business. A strengthened leadership team. A clear pathway for the next generation of operational leaders. Following a highly successful senior leadership recruitment campaign, our client is now seeking to appoint an additional Business Unit Managing Director as part of its continued operational expansion strategy. This is not a replacement role. It is a deliberate investment in operational leadership capability. The business continues to grow rapidly through contract expansion, increasing operational complexity, and wider client demands. As a result, the organisation is strengthening leadership beneath Divisional Managing Director level to improve operational control, accountability, succession capability, and scalability. This role is designed for a commercially aware, operationally strong leader seeking: Greater responsibility Broader operational exposure Increased commercial accountability More strategic involvement A genuine pathway toward future divisional leadership About the business This is a highly successful, privately owned property services organisation delivering responsive repairs, maintenance, voids, and refurbishment contracts across the UK. The business has built its reputation through: Delivery Pace Accountability Commercial discipline Strong client relationships It competes successfully against major national contractors whilst retaining the agility, visibility, and decisiveness of an owner-led organisation. This is not a heavily layered corporate environment. Leaders are expected to: Be visible Take ownership Solve problems quickly Drive standards Improve performance Operational leadership within the organisation is highly hands-on. Leaders remain close to delivery, operational teams, and clients rather than operating from a distance. The opportunity The Business Unit Managing Director will take responsibility for a substantial operational portfolio, supporting Divisional Managing Directors whilst leading operational teams, strengthening accountability, and improving operational and commercial performance. The role combines: Significant operational ownership Leadership responsibility Commercial accountability Client visibility Increasing strategic exposure This is not a purely strategic leadership role. You will be highly operational, highly visible, and close to day-to-day delivery. The successful individual will help improve operational consistency beneath divisional leadership level, strengthen middle-management capability, and reduce over-reliance on senior leadership intervention. The role also offers exposure to: Divisional planning Operational transformation Leadership development Growth strategy Commercial performance improvement For the right individual, this represents a genuine progression opportunity toward broader divisional leadership over time. Why the role exists The business has reached a point where stronger operational infrastructure beneath divisional level is essential. Contracts are growing. Operational complexity is increasing. Client expectations continue to rise. The organisation has recognised the need to strengthen: Leadership depth Operational resilience Succession capability Contract performance consistency Middle-management accountability This role forms a key part of that strategy. The role in practice You will: Lead operational teams across repairs, maintenance, voids, or planned works contracts Support Contract Managers and operational leadership teams Improve operational control, structure, and accountability Drive productivity, scheduling performance, workflow efficiency, and service standards Build and maintain strong client relationships Resolve operational issues proactively and decisively Support commercial performance, margin improvement, and operational efficiency Contribute toward operational improvement initiatives and future growth planning This is a fast-paced operational environment. Performance is visible. Client expectations are high. Operational issues surface quickly. Success requires balancing: Operational detail Commercial awareness People leadership Client management Pace of execution Who this role will suit This role is intentionally positioned beneath full Divisional Managing Director level. However, it is not a lightweight operational management role. It is designed for experienced, confident, high-potential operational leaders ready for broader exposure and responsibility. You may currently be operating as: Senior Operations Manager Regional Operations Manager Head of Operations Contract Director Regional Director Business Unit Director Senior Contract Manager Operations Director You will likely already have: Strong operational leadership experience Exposure to commercial accountability Experience managing field-based or operationally intensive teams Client-facing operational leadership capability Experience improving performance, structure, or accountability within operations Most importantly, you will have presence. You will be somebody who: Takes ownership Operates with pace and urgency Communicates clearly Holds people accountable Builds credibility quickly Is commercially aware Improves operational performance without unnecessary bureaucracy The successful individual does not necessarily need previous Divisional Managing Director experience but must demonstrate capability, ambition, credibility, and learning agility to grow into broader operational leadership responsibilities over time. Sector background Suitable backgrounds may include: Social Housing Property Services Repairs & Maintenance Voids & Planned Works Facilities Management Utilities Infrastructure Services Engineering Services Logistics & Distribution Outsourced Operational Services Field Service Operations The business is also open to operational leaders from adjacent sectors where workforce coordination, logistics, operational control, customer delivery, and commercial accountability are central to success. Culture & leadership style This organisation values: Pace Ownership Accountability Visibility Delivery Pragmatism The successful individual will be: Hands-on and operationally credible Calm under pressure Commercially focused Straightforward and authentic Comfortable making decisions Visible with teams and clients Resilient in demanding environments This is not an environment for overly political or heavily corporate leadership styles. What success will look like In the first 6-12 months, success is likely to include: Improved operational consistency Stronger management accountability Better contract performance visibility Improved client confidence and responsiveness Greater operational efficiency and productivity Reduced escalation of operational issues Improved structure beneath divisional leadership level Remuneration package 130,000- 160,000 Base Salary Performance Bonus Car Allowance Pension Executive Benefits Package Total Package Potential: Circa 190,000 Why this opportunity stands out This is an opportunity to join a genuinely growing operational business actively investing in leadership capability, succession planning, and long-term organisational growth. You will join: A strengthened senior leadership team A business with significant growth ambitions An entrepreneurial environment with real visibility and influence A company where operational leaders can genuinely progress Final thought This role is for leaders who are ready for more: More responsibility More visibility More accountability More influence If you are a commercially aware operational leader with strong instincts, leadership presence, and the ability to improve performance whilst building credibility with teams and clients - this opportunity is designed for you.
May 13, 2026
Full time
BUSINESS UNIT MANAGING DIRECTOR - REPAIRS / MAINTENANCE / VOIDS Social Housing Property Services 130,000- 160,000 Base Salary + Bonus + Car Allowance + Benefits Total Package Potential: Circa 190,000 Northern Home Counties / East Midlands Border Office Based with Regional Travel A high-growth business. A strengthened leadership team. A clear pathway for the next generation of operational leaders. Following a highly successful senior leadership recruitment campaign, our client is now seeking to appoint an additional Business Unit Managing Director as part of its continued operational expansion strategy. This is not a replacement role. It is a deliberate investment in operational leadership capability. The business continues to grow rapidly through contract expansion, increasing operational complexity, and wider client demands. As a result, the organisation is strengthening leadership beneath Divisional Managing Director level to improve operational control, accountability, succession capability, and scalability. This role is designed for a commercially aware, operationally strong leader seeking: Greater responsibility Broader operational exposure Increased commercial accountability More strategic involvement A genuine pathway toward future divisional leadership About the business This is a highly successful, privately owned property services organisation delivering responsive repairs, maintenance, voids, and refurbishment contracts across the UK. The business has built its reputation through: Delivery Pace Accountability Commercial discipline Strong client relationships It competes successfully against major national contractors whilst retaining the agility, visibility, and decisiveness of an owner-led organisation. This is not a heavily layered corporate environment. Leaders are expected to: Be visible Take ownership Solve problems quickly Drive standards Improve performance Operational leadership within the organisation is highly hands-on. Leaders remain close to delivery, operational teams, and clients rather than operating from a distance. The opportunity The Business Unit Managing Director will take responsibility for a substantial operational portfolio, supporting Divisional Managing Directors whilst leading operational teams, strengthening accountability, and improving operational and commercial performance. The role combines: Significant operational ownership Leadership responsibility Commercial accountability Client visibility Increasing strategic exposure This is not a purely strategic leadership role. You will be highly operational, highly visible, and close to day-to-day delivery. The successful individual will help improve operational consistency beneath divisional leadership level, strengthen middle-management capability, and reduce over-reliance on senior leadership intervention. The role also offers exposure to: Divisional planning Operational transformation Leadership development Growth strategy Commercial performance improvement For the right individual, this represents a genuine progression opportunity toward broader divisional leadership over time. Why the role exists The business has reached a point where stronger operational infrastructure beneath divisional level is essential. Contracts are growing. Operational complexity is increasing. Client expectations continue to rise. The organisation has recognised the need to strengthen: Leadership depth Operational resilience Succession capability Contract performance consistency Middle-management accountability This role forms a key part of that strategy. The role in practice You will: Lead operational teams across repairs, maintenance, voids, or planned works contracts Support Contract Managers and operational leadership teams Improve operational control, structure, and accountability Drive productivity, scheduling performance, workflow efficiency, and service standards Build and maintain strong client relationships Resolve operational issues proactively and decisively Support commercial performance, margin improvement, and operational efficiency Contribute toward operational improvement initiatives and future growth planning This is a fast-paced operational environment. Performance is visible. Client expectations are high. Operational issues surface quickly. Success requires balancing: Operational detail Commercial awareness People leadership Client management Pace of execution Who this role will suit This role is intentionally positioned beneath full Divisional Managing Director level. However, it is not a lightweight operational management role. It is designed for experienced, confident, high-potential operational leaders ready for broader exposure and responsibility. You may currently be operating as: Senior Operations Manager Regional Operations Manager Head of Operations Contract Director Regional Director Business Unit Director Senior Contract Manager Operations Director You will likely already have: Strong operational leadership experience Exposure to commercial accountability Experience managing field-based or operationally intensive teams Client-facing operational leadership capability Experience improving performance, structure, or accountability within operations Most importantly, you will have presence. You will be somebody who: Takes ownership Operates with pace and urgency Communicates clearly Holds people accountable Builds credibility quickly Is commercially aware Improves operational performance without unnecessary bureaucracy The successful individual does not necessarily need previous Divisional Managing Director experience but must demonstrate capability, ambition, credibility, and learning agility to grow into broader operational leadership responsibilities over time. Sector background Suitable backgrounds may include: Social Housing Property Services Repairs & Maintenance Voids & Planned Works Facilities Management Utilities Infrastructure Services Engineering Services Logistics & Distribution Outsourced Operational Services Field Service Operations The business is also open to operational leaders from adjacent sectors where workforce coordination, logistics, operational control, customer delivery, and commercial accountability are central to success. Culture & leadership style This organisation values: Pace Ownership Accountability Visibility Delivery Pragmatism The successful individual will be: Hands-on and operationally credible Calm under pressure Commercially focused Straightforward and authentic Comfortable making decisions Visible with teams and clients Resilient in demanding environments This is not an environment for overly political or heavily corporate leadership styles. What success will look like In the first 6-12 months, success is likely to include: Improved operational consistency Stronger management accountability Better contract performance visibility Improved client confidence and responsiveness Greater operational efficiency and productivity Reduced escalation of operational issues Improved structure beneath divisional leadership level Remuneration package 130,000- 160,000 Base Salary Performance Bonus Car Allowance Pension Executive Benefits Package Total Package Potential: Circa 190,000 Why this opportunity stands out This is an opportunity to join a genuinely growing operational business actively investing in leadership capability, succession planning, and long-term organisational growth. You will join: A strengthened senior leadership team A business with significant growth ambitions An entrepreneurial environment with real visibility and influence A company where operational leaders can genuinely progress Final thought This role is for leaders who are ready for more: More responsibility More visibility More accountability More influence If you are a commercially aware operational leader with strong instincts, leadership presence, and the ability to improve performance whilst building credibility with teams and clients - this opportunity is designed for you.
