About the Role At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader. This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry. This role is 42.5 hours per week and attracts an OTE of 45,000. Job Opportunity Key responsibilities: Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team. Seeing customers to support and help the efficiency of the front desk. Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities. Achieve both the business and manufacturer KPIs for performance leading. Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales. Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings. Manage the collection and delivery diary including allocating jobs to drivers. Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements. Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints. Identify and drive a performance that exceeds market competition and best practice in the industry. Essential Skills Essential Skills: At least 5 years of experience of working as a Service Advisor in a franchised dealership Experience as a Team Leader or Deputy Service Manager Experience of and confidence in resolving customer feedback in a timely manner Knowledge of Microsoft Office, Excel and Kerridge Familiarity of warranty procedures would be advantageous Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role. Benefits Bonus scheme Private Medical Insurance Health cash plan - Claim back medical costs Rewards platform - Gym & high street discounts 25 Days Holiday (plus Bank Holidays) Contributory Pension Scheme Regular Pay Reviews Life Assurance Servicing, Parts and Accessories Discounts Employee Assistance Programme Staff Referral Scheme Learning and Development Enhanced Family Leave Volunteering Opportunities Onsite Parking
Jun 23, 2026
Full time
About the Role At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader. This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry. This role is 42.5 hours per week and attracts an OTE of 45,000. Job Opportunity Key responsibilities: Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team. Seeing customers to support and help the efficiency of the front desk. Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities. Achieve both the business and manufacturer KPIs for performance leading. Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales. Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings. Manage the collection and delivery diary including allocating jobs to drivers. Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements. Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints. Identify and drive a performance that exceeds market competition and best practice in the industry. Essential Skills Essential Skills: At least 5 years of experience of working as a Service Advisor in a franchised dealership Experience as a Team Leader or Deputy Service Manager Experience of and confidence in resolving customer feedback in a timely manner Knowledge of Microsoft Office, Excel and Kerridge Familiarity of warranty procedures would be advantageous Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role. Benefits Bonus scheme Private Medical Insurance Health cash plan - Claim back medical costs Rewards platform - Gym & high street discounts 25 Days Holiday (plus Bank Holidays) Contributory Pension Scheme Regular Pay Reviews Life Assurance Servicing, Parts and Accessories Discounts Employee Assistance Programme Staff Referral Scheme Learning and Development Enhanced Family Leave Volunteering Opportunities Onsite Parking
Workplace Coordinator - Manchester - Temporary (Immediate Start) Location: Manchester Hourly Pay Rate: 17.50 Per Hour Hours Of Work: Mon - Fri 8am - 5pm A leading FM company is seeking a professional and highly organised Workplace Coordinator to support the smooth day-to-day running of a corporate site in Manchester on a 3-4 Months Contract. This is a front-facing role focused on workplace experience, facilities coordination, client support, and operational administration. Key Responsibilities: Act as the main point of contact for workplace and facilities-related queries i.e.managing the FOH reception desk Coordinate meeting rooms, desk bookings, visitor management, and hospitality requests Support the Facilities Manager with daily operations and site compliance Raise and track reactive maintenance jobs through CAFM systems Liaise with contractors, cleaners, security, and building management teams Ensure office areas are maintained to a high standard at all times Manage office supplies, stationery, and workplace services Assist with health & safety checks, audits, and compliance records Deliver excellent customer service to staff, clients, and visitors Key Requirements: Previous experience in workplace coordination, facilities, front-of-house, or office management Strong administrative and organisational skills Excellent communication and customer service abilities Experience using Microsoft Office and FM/Helpdesk systems Professional presentation and ability to work in a corporate environment Able to manage multiple tasks and work independently If this role is of any interest then please do apply for the role below.
Jun 23, 2026
Contractor
Workplace Coordinator - Manchester - Temporary (Immediate Start) Location: Manchester Hourly Pay Rate: 17.50 Per Hour Hours Of Work: Mon - Fri 8am - 5pm A leading FM company is seeking a professional and highly organised Workplace Coordinator to support the smooth day-to-day running of a corporate site in Manchester on a 3-4 Months Contract. This is a front-facing role focused on workplace experience, facilities coordination, client support, and operational administration. Key Responsibilities: Act as the main point of contact for workplace and facilities-related queries i.e.managing the FOH reception desk Coordinate meeting rooms, desk bookings, visitor management, and hospitality requests Support the Facilities Manager with daily operations and site compliance Raise and track reactive maintenance jobs through CAFM systems Liaise with contractors, cleaners, security, and building management teams Ensure office areas are maintained to a high standard at all times Manage office supplies, stationery, and workplace services Assist with health & safety checks, audits, and compliance records Deliver excellent customer service to staff, clients, and visitors Key Requirements: Previous experience in workplace coordination, facilities, front-of-house, or office management Strong administrative and organisational skills Excellent communication and customer service abilities Experience using Microsoft Office and FM/Helpdesk systems Professional presentation and ability to work in a corporate environment Able to manage multiple tasks and work independently If this role is of any interest then please do apply for the role below.
Corporate Reception & Workplace Coordinator Leeds (City Centre) £28,500 per annum + bonus + premium benefits package 8:00 AM 5:30 PM, Monday to Friday About the Role Are you a high-energy hospitality or customer service professional looking to step into a dynamic corporate environment? A global leader in property services is seeking a charismatic Corporate Reception & Workplace Coordinator to be the premium face and voice of our Leeds office. This is not just a standard reception role. You will blend five-star guest hosting with essential office management, acting as the primary "go-to" person for workplace compliance, facilities coordination, and internal events. What You Will Do Five-Star Front of House: Deliver an exceptional welcome experience for all visitors, manage meeting room bookings, oversee hospitality setups, and coordinate courier/postal logistics. Workplace & Facilities Operations: Conduct daily floor walks to log maintenance issues, track helpdesk tickets to completion, and act as the core liaison for landlords and contractors regarding permits and access. Compliance & Audit Readiness: Quality-check operational paperwork, manage Health & Safety compliance, and ensure all office signage strictly adheres to brand standards. Event & Office Coordination: Order office stationery and consumables, set up meeting rooms, and coordinate monthly staff drinks and internal office events. Tech & Administrative Support: Conduct basic daily checks on desk and meeting room IT equipment, resolve minor tech issues, and manage team schedules to ensure uninterrupted reception coverage. What We Are Looking For Corporate Presentation: Proven experience in a high-profile corporate environment, premium hospitality, or luxury customer service role. Proactive Problem Solvers: A hands-on professional who shows initiative, excels at multitasking, and works effectively both independently and with contractors. Operational Eye: Great attention to detail with an understanding of (or keen interest in) Facilities Management (FM) and compliance processes. Tech Savvy: Confident using IT systems including Outlook, Excel, and Word, with the ability to troubleshoot basic workspace tech. What s in It for You? Competitive basic salary of £28,500. Annual performance-related bonus. Leading corporate benefits package. Unmatched career progression opportunities within a global property leader.
Jun 23, 2026
Full time
Corporate Reception & Workplace Coordinator Leeds (City Centre) £28,500 per annum + bonus + premium benefits package 8:00 AM 5:30 PM, Monday to Friday About the Role Are you a high-energy hospitality or customer service professional looking to step into a dynamic corporate environment? A global leader in property services is seeking a charismatic Corporate Reception & Workplace Coordinator to be the premium face and voice of our Leeds office. This is not just a standard reception role. You will blend five-star guest hosting with essential office management, acting as the primary "go-to" person for workplace compliance, facilities coordination, and internal events. What You Will Do Five-Star Front of House: Deliver an exceptional welcome experience for all visitors, manage meeting room bookings, oversee hospitality setups, and coordinate courier/postal logistics. Workplace & Facilities Operations: Conduct daily floor walks to log maintenance issues, track helpdesk tickets to completion, and act as the core liaison for landlords and contractors regarding permits and access. Compliance & Audit Readiness: Quality-check operational paperwork, manage Health & Safety compliance, and ensure all office signage strictly adheres to brand standards. Event & Office Coordination: Order office stationery and consumables, set up meeting rooms, and coordinate monthly staff drinks and internal office events. Tech & Administrative Support: Conduct basic daily checks on desk and meeting room IT equipment, resolve minor tech issues, and manage team schedules to ensure uninterrupted reception coverage. What We Are Looking For Corporate Presentation: Proven experience in a high-profile corporate environment, premium hospitality, or luxury customer service role. Proactive Problem Solvers: A hands-on professional who shows initiative, excels at multitasking, and works effectively both independently and with contractors. Operational Eye: Great attention to detail with an understanding of (or keen interest in) Facilities Management (FM) and compliance processes. Tech Savvy: Confident using IT systems including Outlook, Excel, and Word, with the ability to troubleshoot basic workspace tech. What s in It for You? Competitive basic salary of £28,500. Annual performance-related bonus. Leading corporate benefits package. Unmatched career progression opportunities within a global property leader.
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
Jun 23, 2026
Full time
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
We are seeking an experienced Service Desk Manager to lead and develop a high-performing IT service desk function. This role is responsible for ensuring efficient service delivery, driving operational excellence, managing client relationships, and building scalable processes that support business growth. The successful candidate will oversee service desk operations, ticket management, team performance, service quality, documentation standards, and continuous improvement initiatives. Acting as a key escalation point, they will ensure clients receive consistent, proactive communication and exceptional service while maintaining strong operational controls and commercial awareness. Key responsibilities include: Leading and developing a service desk team to achieve high performance and accountability. Managing ticket flow, prioritisation, workload distribution, and service standards. Building strong client relationships and acting as a trusted operational contact. Monitoring service performance, SLAs, utilisation, and reporting on key metrics. Driving process improvement, documentation quality, and operational maturity. Identifying trends, risks, and opportunities to improve service delivery. Ensuring effective resource planning, escalation management, and business continuity. Supporting commercial objectives through scope control, service insight, and operational efficiency. The ideal candidate will be a confident leader with strong service management experience, excellent communication skills, and a proven ability to create structure. You should be confident in your ability to improve processes and lead teams in a fast-paced IT support environment. Experience with IT service management frameworks and a strong focus on customer experience, continuous improvement, and operational excellence are highly desirable. Candidates with previous experience of working within an MSP are encouraged to apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 23, 2026
Full time
We are seeking an experienced Service Desk Manager to lead and develop a high-performing IT service desk function. This role is responsible for ensuring efficient service delivery, driving operational excellence, managing client relationships, and building scalable processes that support business growth. The successful candidate will oversee service desk operations, ticket management, team performance, service quality, documentation standards, and continuous improvement initiatives. Acting as a key escalation point, they will ensure clients receive consistent, proactive communication and exceptional service while maintaining strong operational controls and commercial awareness. Key responsibilities include: Leading and developing a service desk team to achieve high performance and accountability. Managing ticket flow, prioritisation, workload distribution, and service standards. Building strong client relationships and acting as a trusted operational contact. Monitoring service performance, SLAs, utilisation, and reporting on key metrics. Driving process improvement, documentation quality, and operational maturity. Identifying trends, risks, and opportunities to improve service delivery. Ensuring effective resource planning, escalation management, and business continuity. Supporting commercial objectives through scope control, service insight, and operational efficiency. The ideal candidate will be a confident leader with strong service management experience, excellent communication skills, and a proven ability to create structure. You should be confident in your ability to improve processes and lead teams in a fast-paced IT support environment. Experience with IT service management frameworks and a strong focus on customer experience, continuous improvement, and operational excellence are highly desirable. Candidates with previous experience of working within an MSP are encouraged to apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Front Office Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Are you passionate about exceptional guest service and ready to lead a team that creates unforgettable first impressions? Were looking for a confident, people-focused Front Desk Manager to lead our F click apply for full job details
Jun 23, 2026
Full time
Front Office Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Are you passionate about exceptional guest service and ready to lead a team that creates unforgettable first impressions? Were looking for a confident, people-focused Front Desk Manager to lead our F click apply for full job details
A leading IT Consultancy is seeking a Desktop Support Consultant on contact basis. This is an onsite support role and you will be needed onsite in London or Edinburgh full time (depending on you preference. The Desktop Support Consultant must have the following skills and experience: Experience 4-8 years of experience in IT Desktop Support or End-User Support. Experience working in a fast-paced, user-focused environment. Technical Skills Strong knowledge of Windows OS and desktop support. Experience with hardware troubleshooting and device setup. Familiarity with Active Directory, VPN, networking basics. Experience with VDI/Citrix environments is a plus. Tools & Processes Experience with ITSM tools (ServiceNow). Understanding of SLA-driven support and ITIL processes. The Role: Service Delivery & Desktop Support Provide on-site desktop support for end users. Deliver desk-side support during business hours. Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution. Support user onboarding, including device setup and account provisioning. Manage incidents and service requests using ITSM tools (eg, ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking. Adhere to SLAs and follow ITIL-based processes. Prioritise and resolve issues based on business impact. Install, configure, and troubleshoot Windows laptops and desktops. Support multi-monitor setups and peripheral devices. Troubleshoot hardware, software, and network connectivity issues. Provide support for collaboration tools (eg, Microsoft 365, Teams). Support mobile devices and remote access solutions. Provide support for VDI/Citrix or virtual desktop environments. User & Stakeholder Support Communicate effectively with end users and provide timely updates on issues. Maintain a high level of customer service and user satisfaction. Handle high-priority incidents in a professional and calm manner.
Jun 23, 2026
Contractor
A leading IT Consultancy is seeking a Desktop Support Consultant on contact basis. This is an onsite support role and you will be needed onsite in London or Edinburgh full time (depending on you preference. The Desktop Support Consultant must have the following skills and experience: Experience 4-8 years of experience in IT Desktop Support or End-User Support. Experience working in a fast-paced, user-focused environment. Technical Skills Strong knowledge of Windows OS and desktop support. Experience with hardware troubleshooting and device setup. Familiarity with Active Directory, VPN, networking basics. Experience with VDI/Citrix environments is a plus. Tools & Processes Experience with ITSM tools (ServiceNow). Understanding of SLA-driven support and ITIL processes. The Role: Service Delivery & Desktop Support Provide on-site desktop support for end users. Deliver desk-side support during business hours. Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution. Support user onboarding, including device setup and account provisioning. Manage incidents and service requests using ITSM tools (eg, ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking. Adhere to SLAs and follow ITIL-based processes. Prioritise and resolve issues based on business impact. Install, configure, and troubleshoot Windows laptops and desktops. Support multi-monitor setups and peripheral devices. Troubleshoot hardware, software, and network connectivity issues. Provide support for collaboration tools (eg, Microsoft 365, Teams). Support mobile devices and remote access solutions. Provide support for VDI/Citrix or virtual desktop environments. User & Stakeholder Support Communicate effectively with end users and provide timely updates on issues. Maintain a high level of customer service and user satisfaction. Handle high-priority incidents in a professional and calm manner.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jun 23, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Contract Infrastructure & Cloud Engineer Duration: 6 Months IR35 Status: Inside IR35 Location: Hybrid working. 1 day per week in Southampton, Hampshire Our client is seeking an experienced contract Infrastructure & Cloud Engineer to join a leading financial services organisation on an initial 6-month contract. This is an exciting opportunity to play a key role within a modern Microsoft and Azure-focused environment, supporting both BAU operations and a range of strategic infrastructure transformation projects. The contract Infrastructure & Cloud engineer will act as a senior technical escalation point, helping to drive improvements across cloud, infrastructure, security, networking, and data platforms. Key Responsibilities Act as the 3rd Line escalation point for complex infrastructure, cloud, and identity-related issues. Administer and support Microsoft Azure environments, including Azure Virtual Desktop (AVD), Entra ID, RBAC, Conditional Access, and Privileged Identity Management. Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Manage and troubleshoot Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Support endpoint management through Microsoft Intune and Autopilot. Contribute to Azure infrastructure improvements and security remediation programmes. Assist with SQL Server infrastructure support, monitoring, and optimisation activities. Troubleshoot and maintain networking technologies including firewalls, VPNs, switching, routing, VLANs, and wireless environments. Participate in infrastructure projects, migrations, upgrades, and new technology deployments. Produce and maintain high-quality technical documentation, knowledge base articles, and network diagrams. Required Skills & Experience Strong hands-on experience with Microsoft Azure, including Azure virtual desktop, Entra ID, Intune and Conditional Access. Extensive Microsoft infrastructure experience covering Windows Server, Active Directory, DNS, DHCP, and Group Policy. Strong Microsoft 365 administration experience. Experience supporting and troubleshooting enterprise networking environments. Knowledge of VMware and/or Hyper-V virtualisation platforms. Working knowledge of SQL Server administration and infrastructure support. Ability to work autonomously and manage multiple concurrent workstreams. Excellent documentation and stakeholder communication skills. If you're a seasoned contract Infrastructure & Cloud Engineer with a strong Microsoft and Azure technology background and experience operating within complex enterprise environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Jun 23, 2026
Contractor
Contract Infrastructure & Cloud Engineer Duration: 6 Months IR35 Status: Inside IR35 Location: Hybrid working. 1 day per week in Southampton, Hampshire Our client is seeking an experienced contract Infrastructure & Cloud Engineer to join a leading financial services organisation on an initial 6-month contract. This is an exciting opportunity to play a key role within a modern Microsoft and Azure-focused environment, supporting both BAU operations and a range of strategic infrastructure transformation projects. The contract Infrastructure & Cloud engineer will act as a senior technical escalation point, helping to drive improvements across cloud, infrastructure, security, networking, and data platforms. Key Responsibilities Act as the 3rd Line escalation point for complex infrastructure, cloud, and identity-related issues. Administer and support Microsoft Azure environments, including Azure Virtual Desktop (AVD), Entra ID, RBAC, Conditional Access, and Privileged Identity Management. Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Manage and troubleshoot Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Support endpoint management through Microsoft Intune and Autopilot. Contribute to Azure infrastructure improvements and security remediation programmes. Assist with SQL Server infrastructure support, monitoring, and optimisation activities. Troubleshoot and maintain networking technologies including firewalls, VPNs, switching, routing, VLANs, and wireless environments. Participate in infrastructure projects, migrations, upgrades, and new technology deployments. Produce and maintain high-quality technical documentation, knowledge base articles, and network diagrams. Required Skills & Experience Strong hands-on experience with Microsoft Azure, including Azure virtual desktop, Entra ID, Intune and Conditional Access. Extensive Microsoft infrastructure experience covering Windows Server, Active Directory, DNS, DHCP, and Group Policy. Strong Microsoft 365 administration experience. Experience supporting and troubleshooting enterprise networking environments. Knowledge of VMware and/or Hyper-V virtualisation platforms. Working knowledge of SQL Server administration and infrastructure support. Ability to work autonomously and manage multiple concurrent workstreams. Excellent documentation and stakeholder communication skills. If you're a seasoned contract Infrastructure & Cloud Engineer with a strong Microsoft and Azure technology background and experience operating within complex enterprise environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jun 23, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Ergonomic Assessor & Installation Engineer - London Salary: Up to £32,000 annually Working Pattern: Permanent, Full-time role Hours: 8.30pm - 5.00pm with some overtime required A full, valid UK driving license is required and willingness to travel within the Greater London area. Join Our Team as an Ergonomic Assessor & Installation Engineer! Are you passionate about creating comfortable and accessible workspaces? Do you have a knack for solving problems and helping others? If so, we have the perfect opportunity for you! We're seeking an enthusiastic Ergonomic Assessor & Installation Engineer to join our dynamic team in London. About Us : Our client is a leading provider in assistive technology, dedicated to supporting disabled computer users through tailored solutions. With a rich history dating back to 1974, we pride ourselves on understanding and adapting to our customers' evolving needs, all while fostering a supportive and inclusive work culture. What You'll Do : As an Ergonomic Assessor & Installation Engineer, your day-to-day responsibilities will include: Evaluating workspaces, identifying ergonomic risks, and recommending tailored solutions to enhance comfort, well-being, and productivity. You will conduct thorough assessments, provide expert advice and support clients in creating healthier and more efficient work environments. While equipment setup and adjustments are part of the role, the primary focus is on delivering ergonomic expertise and personalised guidance . Essential Qualities and Qualifications: Ergonomic Expertise: The Ability to conduct detailed assessments of workspaces and recommend practical, tailored ergonomic solutions is preferred but not essential. Customer-Centric Approach: Strong listening skills and empathetic communication to ensure clients' needs and concerns are fully understood and addressed. Technical Proficiency: Experience in setting up and adjusting workplace furniture or equipment, with a strong understanding of ergonomic principles, tools, and safety best practices. Problem-Solving Ability: Capable of identifying workspace issues and developing innovative, functional solutions to improve comfort and productivity. Attention to Detail: High level of precision in both assessing ergonomic needs and installing furniture according to specifications. Physical Requirements: Ability to safely lift, move, and adjust workplace furniture and ergonomic equipment as needed, following proper handling techniques. Strong Communication Skills: Excellent verbal and written communication to explain ergonomic concepts clearly and provide expert guidance. Professionalism and Approachability: Friendly, approachable demeanour, ensuring clients feel comfortable throughout the process. Time Management: Ability to efficiently manage multiple tasks, assessments, and installations while meeting deadlines. Team Collaboration: Willingness to work with colleagues to complete projects and share knowledge and best practices. Valid driver's license: No more than 3 points is desirable. Flexibility: Willingness to work flexible hours and occasional weekends to meet project deadlines. Background Check: This role requires a successful DBS check (Disclosure and Barring Service) as part of our commitment to maintaining a safe and secure environment for our clients. Key Responsibilities: Ergonomic Assessments: Conduct thorough assessments of client workspaces, identifying ergonomic risks and recommending solutions such as chairs, desks, and other equipment. Provide guidance on ergonomic best practices and demonstrate products for client evaluation. Client Interaction: Listen to clients' concerns, understand their specific ergonomic needs, and offer expert advice. Maintain a friendly, professional demeanour to ensure clients feel comfortable discussing personal discomforts or issues which may be sensitive in nature. Furniture Installation: Assemble and install a bespoke workstation which may include a chair, desk, laptop stand, computer peripherals and any other necessary equipment and familiarise the client with the equipment to ensure the suitability of the items being delivered. Workspace Optimisation: Evaluate the layout and functionality of client workspaces, ensuring that furniture is arranged for maximum ergonomics, aesthetics, and productivity. Tools and Equipment: Select and maintain tools and equipment necessary for furniture installation and ergonomic assessments. Documentation: Keep accurate records of assessments, installations, inventory, and client specifications. Generate before-and-after reports and document improvements. Customer Service: Provide exceptional customer service throughout the process, addressing any concerns or special requests clients may have. Team Collaboration: Work closely with fellow installation engineers, project managers, and designers to deliver projects efficiently and on time. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 23, 2026
Full time
Ergonomic Assessor & Installation Engineer - London Salary: Up to £32,000 annually Working Pattern: Permanent, Full-time role Hours: 8.30pm - 5.00pm with some overtime required A full, valid UK driving license is required and willingness to travel within the Greater London area. Join Our Team as an Ergonomic Assessor & Installation Engineer! Are you passionate about creating comfortable and accessible workspaces? Do you have a knack for solving problems and helping others? If so, we have the perfect opportunity for you! We're seeking an enthusiastic Ergonomic Assessor & Installation Engineer to join our dynamic team in London. About Us : Our client is a leading provider in assistive technology, dedicated to supporting disabled computer users through tailored solutions. With a rich history dating back to 1974, we pride ourselves on understanding and adapting to our customers' evolving needs, all while fostering a supportive and inclusive work culture. What You'll Do : As an Ergonomic Assessor & Installation Engineer, your day-to-day responsibilities will include: Evaluating workspaces, identifying ergonomic risks, and recommending tailored solutions to enhance comfort, well-being, and productivity. You will conduct thorough assessments, provide expert advice and support clients in creating healthier and more efficient work environments. While equipment setup and adjustments are part of the role, the primary focus is on delivering ergonomic expertise and personalised guidance . Essential Qualities and Qualifications: Ergonomic Expertise: The Ability to conduct detailed assessments of workspaces and recommend practical, tailored ergonomic solutions is preferred but not essential. Customer-Centric Approach: Strong listening skills and empathetic communication to ensure clients' needs and concerns are fully understood and addressed. Technical Proficiency: Experience in setting up and adjusting workplace furniture or equipment, with a strong understanding of ergonomic principles, tools, and safety best practices. Problem-Solving Ability: Capable of identifying workspace issues and developing innovative, functional solutions to improve comfort and productivity. Attention to Detail: High level of precision in both assessing ergonomic needs and installing furniture according to specifications. Physical Requirements: Ability to safely lift, move, and adjust workplace furniture and ergonomic equipment as needed, following proper handling techniques. Strong Communication Skills: Excellent verbal and written communication to explain ergonomic concepts clearly and provide expert guidance. Professionalism and Approachability: Friendly, approachable demeanour, ensuring clients feel comfortable throughout the process. Time Management: Ability to efficiently manage multiple tasks, assessments, and installations while meeting deadlines. Team Collaboration: Willingness to work with colleagues to complete projects and share knowledge and best practices. Valid driver's license: No more than 3 points is desirable. Flexibility: Willingness to work flexible hours and occasional weekends to meet project deadlines. Background Check: This role requires a successful DBS check (Disclosure and Barring Service) as part of our commitment to maintaining a safe and secure environment for our clients. Key Responsibilities: Ergonomic Assessments: Conduct thorough assessments of client workspaces, identifying ergonomic risks and recommending solutions such as chairs, desks, and other equipment. Provide guidance on ergonomic best practices and demonstrate products for client evaluation. Client Interaction: Listen to clients' concerns, understand their specific ergonomic needs, and offer expert advice. Maintain a friendly, professional demeanour to ensure clients feel comfortable discussing personal discomforts or issues which may be sensitive in nature. Furniture Installation: Assemble and install a bespoke workstation which may include a chair, desk, laptop stand, computer peripherals and any other necessary equipment and familiarise the client with the equipment to ensure the suitability of the items being delivered. Workspace Optimisation: Evaluate the layout and functionality of client workspaces, ensuring that furniture is arranged for maximum ergonomics, aesthetics, and productivity. Tools and Equipment: Select and maintain tools and equipment necessary for furniture installation and ergonomic assessments. Documentation: Keep accurate records of assessments, installations, inventory, and client specifications. Generate before-and-after reports and document improvements. Customer Service: Provide exceptional customer service throughout the process, addressing any concerns or special requests clients may have. Team Collaboration: Work closely with fellow installation engineers, project managers, and designers to deliver projects efficiently and on time. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
1st Line Support Analyst Duration: Until December 2026 Full time hours, Mon - Fri 170 - 180 Per Day (Inside IR35 via Umbrella) Location: Warwickshire - Hybrid Working (1 day per week onsite) TXP are recruiting for a customer focused 1st Line Support Analyst who is Midlands based, to start in July 2026. This is a superb opening to work at our leading financial services client's impressive HQ site in Warwickshire 1 day per week, the rest can be remote working. Candidates are required to reside within commuting distance of Warwickshire and have a full UK driving licence and own transport. Applications must include your current location to be considered for processing. Role: Train, coach and provide advice to colleagues and customers on IT systems and processes, to ensure consistency and improve first contact resolution, reduce queries and customer impact. Identify and assess trends for re-occurring Incidents and contribute to the investigation of IT Problems to reduce impact and disruption to our business. Identify and escalate potential major incidents in accordance with the Major Incident Management policy and procedures. Respond, assess, and record customer IT queries, Incidents and Requests in accordance with Service Desk Policies and Procedures to ensure they are prioritised, investigated and resolved in line with Customer Service Standards and Service Level Agreements Review, assess and allocate queued IT queries, Incidents and Requests to ensure they are managed in line with Customer Service Standards and Policy and Procedures Contribute to the development and management of the Knowledge Base to ensure that it is accurate, up to date and user friendly to ensure consistency and improve first contact resolution, reduce queries and customer impact. Essential Experience: Strong background in 1st Line IT Support and Customer service Stakeholder management Incident management Strong communication skills If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. Please note due to the high volume of applications and to ensure a fair process, we are unable to accept phone calls. All applications must be submitted online. Rest assured, our team will review your application and provide an update via email as soon as possible.
Jun 23, 2026
Contractor
1st Line Support Analyst Duration: Until December 2026 Full time hours, Mon - Fri 170 - 180 Per Day (Inside IR35 via Umbrella) Location: Warwickshire - Hybrid Working (1 day per week onsite) TXP are recruiting for a customer focused 1st Line Support Analyst who is Midlands based, to start in July 2026. This is a superb opening to work at our leading financial services client's impressive HQ site in Warwickshire 1 day per week, the rest can be remote working. Candidates are required to reside within commuting distance of Warwickshire and have a full UK driving licence and own transport. Applications must include your current location to be considered for processing. Role: Train, coach and provide advice to colleagues and customers on IT systems and processes, to ensure consistency and improve first contact resolution, reduce queries and customer impact. Identify and assess trends for re-occurring Incidents and contribute to the investigation of IT Problems to reduce impact and disruption to our business. Identify and escalate potential major incidents in accordance with the Major Incident Management policy and procedures. Respond, assess, and record customer IT queries, Incidents and Requests in accordance with Service Desk Policies and Procedures to ensure they are prioritised, investigated and resolved in line with Customer Service Standards and Service Level Agreements Review, assess and allocate queued IT queries, Incidents and Requests to ensure they are managed in line with Customer Service Standards and Policy and Procedures Contribute to the development and management of the Knowledge Base to ensure that it is accurate, up to date and user friendly to ensure consistency and improve first contact resolution, reduce queries and customer impact. Essential Experience: Strong background in 1st Line IT Support and Customer service Stakeholder management Incident management Strong communication skills If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. Please note due to the high volume of applications and to ensure a fair process, we are unable to accept phone calls. All applications must be submitted online. Rest assured, our team will review your application and provide an update via email as soon as possible.
We don't just believe in better. We make it happen. Better content. Better products. And better careers. Working in the Technology department, the Technical Manager will report into the Group Head of Technology and Innovation , with responsibility for managing technology in NxGen Studio and Sky Creative. The primary purpose of the role is to innovate, develop, deliver and support best in class platforms for Design, Promotions and Campaign teams. The AWS Infrastructure Manager will contribute to design and implementation of new solutions while developing existing platforms to meet requirements of design and post production teams in Sky Creative. They will assess future technology needs across the business. Delivering efficiencies through technical solutions, develop and maintain virtualised and on-premises infrastructure that supports post production and creative production workflows while effectively managing budgets & timelines set by the Group Head of Technology, Senior Technical Managers and Technical Director within NxGen. Working with technology teams internally at Sky and external partners to deliver technology that works within the wider business and meets security requirements. What you'll do: Broadcast motion graphics systems, including but not limited to VizRT, Foundry Nuke, Maxon C4D, Houdini, Pixel Power Clarity, Unreal Engine. Research and test the latest technology, continually evaluating workflows and solutions in the business. Build, deploy and virtualise desktop infrastructure (VDI), server and storage systems (Windows, Linux, VMware). Develop system monitoring and ensure systems comply with Sky's security policy. Develop VDI platform and integrate with internal systems at Sky and public cloud storage and compute service providers. Systems automation to deploy infrastructure to optimise media production workflows. Ownership of problem and change management process, working with internal and external technical and support services. VDI BAU support and Development. Own support procedures, documentation. Find, Track, Document Bug Fixes. Non-linear editing systems design, development and production workflows Research and test the latest technology, continually evaluating workflows and solutions in the business. Key point of contact for escalation for support incidents Manage and maintain current technology stacks. Scoping SC technology requirements and objectives to drive forward the success of the department and fit with the wider business. Collaborating with members across the EU hub, exploring efficiencies and sharing new technology advancements. Management of SSL/ TLS Certificates used to secure multiple systems. Essential Criteria: High level knowledge of Amazon Web Service platform and associated services. Professional knowledge and experience of Hypervisor and VDI platforms (eg Vsphere, Azure, Horizon, etc) Professional knowledge and experience of a range of creative software tools including but not limited to Adobe creative suite, Maxon software packages, Foundry Nuke, Viz RT. Professional knowledge and experience of a range of creative workflows and working practices. Experienced in infrastructure design, project management and project delivery. Proven working experience in Broadcast or Post-Production technical role. Proven working experience in Broadcast MAM technical role. Desirable skills and experience: Excellent communication skills with an ability demonstrate clear and concise technical information with colleagues and non-technical stakeholders. Experience of systems engineering, administration and automation, preferably within the Media and Entertainment industry. High level knowledge of TCP/IP networking, security and core technologies (such as DNS, DHCP, HTTP, Routing, VPN). High level knowledge of computer Operating systems. High level knowledge of a range of computer Hardware. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
Jun 23, 2026
Full time
We don't just believe in better. We make it happen. Better content. Better products. And better careers. Working in the Technology department, the Technical Manager will report into the Group Head of Technology and Innovation , with responsibility for managing technology in NxGen Studio and Sky Creative. The primary purpose of the role is to innovate, develop, deliver and support best in class platforms for Design, Promotions and Campaign teams. The AWS Infrastructure Manager will contribute to design and implementation of new solutions while developing existing platforms to meet requirements of design and post production teams in Sky Creative. They will assess future technology needs across the business. Delivering efficiencies through technical solutions, develop and maintain virtualised and on-premises infrastructure that supports post production and creative production workflows while effectively managing budgets & timelines set by the Group Head of Technology, Senior Technical Managers and Technical Director within NxGen. Working with technology teams internally at Sky and external partners to deliver technology that works within the wider business and meets security requirements. What you'll do: Broadcast motion graphics systems, including but not limited to VizRT, Foundry Nuke, Maxon C4D, Houdini, Pixel Power Clarity, Unreal Engine. Research and test the latest technology, continually evaluating workflows and solutions in the business. Build, deploy and virtualise desktop infrastructure (VDI), server and storage systems (Windows, Linux, VMware). Develop system monitoring and ensure systems comply with Sky's security policy. Develop VDI platform and integrate with internal systems at Sky and public cloud storage and compute service providers. Systems automation to deploy infrastructure to optimise media production workflows. Ownership of problem and change management process, working with internal and external technical and support services. VDI BAU support and Development. Own support procedures, documentation. Find, Track, Document Bug Fixes. Non-linear editing systems design, development and production workflows Research and test the latest technology, continually evaluating workflows and solutions in the business. Key point of contact for escalation for support incidents Manage and maintain current technology stacks. Scoping SC technology requirements and objectives to drive forward the success of the department and fit with the wider business. Collaborating with members across the EU hub, exploring efficiencies and sharing new technology advancements. Management of SSL/ TLS Certificates used to secure multiple systems. Essential Criteria: High level knowledge of Amazon Web Service platform and associated services. Professional knowledge and experience of Hypervisor and VDI platforms (eg Vsphere, Azure, Horizon, etc) Professional knowledge and experience of a range of creative software tools including but not limited to Adobe creative suite, Maxon software packages, Foundry Nuke, Viz RT. Professional knowledge and experience of a range of creative workflows and working practices. Experienced in infrastructure design, project management and project delivery. Proven working experience in Broadcast or Post-Production technical role. Proven working experience in Broadcast MAM technical role. Desirable skills and experience: Excellent communication skills with an ability demonstrate clear and concise technical information with colleagues and non-technical stakeholders. Experience of systems engineering, administration and automation, preferably within the Media and Entertainment industry. High level knowledge of TCP/IP networking, security and core technologies (such as DNS, DHCP, HTTP, Routing, VPN). High level knowledge of computer Operating systems. High level knowledge of a range of computer Hardware. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
Procurement We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embeded in our team, and we engage our supply chains in creating a sustainable future. This is a pivotal role within the Group Procurement team, reporting directly to the Senior Procurement Manager. As Procurement Manager, you will assist with the procurement workstreams for Sky wide transformation programmes and business-as-usual (BAU) procurement operations. What you'll do Manage ongoing procurement operations, including: Sourcing and supplier support Approval flow updates Contract workflow management and audit support Procurement training, helpdesk queries, and Sky Spend maintenance Master data governance and critical supplier management Maintain and update key governance tools such as the Procurement Accountability Matrix and Business Continuity Plan. Represent Procurement in cross-functional project governance and stakeholder forums, including Finance, Technology, Legal, and Accenture partners. Assist the procurement implementation of Source to Pay (S2P) programmes, ensuring readiness across sourcing, supplier compliance, contract lifecycle management, purchasing, invoicing, and reporting. Support key decisions and adoption of new policies, workflows, and tools. What you'll bring Essential criteria: Expertise with procurement tools, in particular Ariba, SAP and Oracle Fusion covering the Source to Contract process. Understanding of end-to-end procurement processes including category management, sourcing, supplier compliance & management and contract lifecycle management. Experience of managing operational responsibilities. Good communication and influencing skills, with the ability to engage stakeholders across geographies and functions. Demonstrated ability to manage projects. Demonstrate the Sky values of Simplicity, Do the Right Thing, Creative and Welcoming. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications
Jun 23, 2026
Full time
Procurement We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embeded in our team, and we engage our supply chains in creating a sustainable future. This is a pivotal role within the Group Procurement team, reporting directly to the Senior Procurement Manager. As Procurement Manager, you will assist with the procurement workstreams for Sky wide transformation programmes and business-as-usual (BAU) procurement operations. What you'll do Manage ongoing procurement operations, including: Sourcing and supplier support Approval flow updates Contract workflow management and audit support Procurement training, helpdesk queries, and Sky Spend maintenance Master data governance and critical supplier management Maintain and update key governance tools such as the Procurement Accountability Matrix and Business Continuity Plan. Represent Procurement in cross-functional project governance and stakeholder forums, including Finance, Technology, Legal, and Accenture partners. Assist the procurement implementation of Source to Pay (S2P) programmes, ensuring readiness across sourcing, supplier compliance, contract lifecycle management, purchasing, invoicing, and reporting. Support key decisions and adoption of new policies, workflows, and tools. What you'll bring Essential criteria: Expertise with procurement tools, in particular Ariba, SAP and Oracle Fusion covering the Source to Contract process. Understanding of end-to-end procurement processes including category management, sourcing, supplier compliance & management and contract lifecycle management. Experience of managing operational responsibilities. Good communication and influencing skills, with the ability to engage stakeholders across geographies and functions. Demonstrated ability to manage projects. Demonstrate the Sky values of Simplicity, Do the Right Thing, Creative and Welcoming. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications
About Maslow's Maslow's is a leading provider of flexible workspace and serviced offices across London and beyond. We create dynamic working environments where businesses of all sizes can grow, collaborate, and thrive. We are a fast-growing, commercially driven business, and our finance function sits at the heart of how we make smart decisions. Job Purpose Reporting directly to the Financial Controller, the Group Management Accountant will own the monthly management accounts process across our multi-entity structure and be a key financial business partner to operational leaders across the business. This is a hands-on, high-impact role for someone who combines technical accounting rigour with a commercial mindset - comfortable in the detail but always connecting numbers to the bigger picture. Key Responsibilities: Financial Reporting and Analysis Monthly Reporting: Ensure accurate accruals, prepayments, and journal entries across all entities. Preparation of monthly management accounts Ensuring the balance sheet accounts have been reconciled and agree to supporting Produce clear, well-presented reporting packs for senior stakeholders and the Financial Controller. Multi-Entity Accounting & Intercompany: Manage accounting across multiple legal entities, ensuring intercompany transactions are accurately recorded and reconciled. Maintain intercompany loan balances, recharges, and eliminations in line with group policy. Variance and Cost Analysis: Produce detailed weekly/monthly revenue analysis, including occupancy, desk rate, licence income, and ancillary revenue streams. Identify trends, variances, and anomalies, providing clear commentary and insight. Maintain and develop reporting templates that support both operational and strategic decision-making. Act as the key finance contact for cost centre managers, providing monthly budget v actual reporting with clear, accessible commentary. Assist in the preparation of the annual budget and (re)forecasting, working closely with various departments to collect and collate financial data. Financial Compliance and Audit Support: Preparation of VAT reporting for submission of returns. Play an active role in the year-end audit process. Assist in the preparation of audit and tax packs and support external auditors during year-end audits by providing relevant financial information. Ensure that financial processes comply with tax regulations, industry standards, and other relevant financial regulations. Process Improvement & Systems: Continuously review and improve month-end processes, reporting templates, and financial controls. Leverage Xero and connected tools to automate routine tasks and reduce manual effort. Identify opportunities to improve the quality and speed of financial reporting across the business. Required Skills and Experience: Qualified or Newly qualified accountant (ACA, ACCA, or CIMA) - we will consider strong newly qualified accountants with relevant experience. Proven experience preparing management accounts end-to-end in a multi-entity business. Strong working knowledge of intercompany accounting, eliminations, and recharges. Hands-on experience with Xero, including chart of accounts management, bank reconciliation, and reporting. Confident communicator who can translate financial data for non-finance stakeholders. Highly organised with excellent attention to detail and the ability to manage multiple deadlines simultaneously. Experience working with or coordinating external auditors. Desirable Qualifications: Experience in the flexible workspace, hospitality, or property sectors. Familiarity with property management, CRM or workspace platforms (e.g. Nexudus, Hubstop) Experience working with Fathom, Spotlight, or similar reporting tools connected to Xero. What We Offer: A commercially minded, fast-moving finance environment with real scope for growth. Direct exposure to senior leadership and the opportunity to contribute beyond a traditional accounting remit. A collaborative team culture that values intellectual curiosity and a solutions-first mindset. Competitive salary, bonus eligibility, and a flexible hybrid working environment. Please note that we do not have a Skilled Worker Sponsor License
Jun 23, 2026
Full time
About Maslow's Maslow's is a leading provider of flexible workspace and serviced offices across London and beyond. We create dynamic working environments where businesses of all sizes can grow, collaborate, and thrive. We are a fast-growing, commercially driven business, and our finance function sits at the heart of how we make smart decisions. Job Purpose Reporting directly to the Financial Controller, the Group Management Accountant will own the monthly management accounts process across our multi-entity structure and be a key financial business partner to operational leaders across the business. This is a hands-on, high-impact role for someone who combines technical accounting rigour with a commercial mindset - comfortable in the detail but always connecting numbers to the bigger picture. Key Responsibilities: Financial Reporting and Analysis Monthly Reporting: Ensure accurate accruals, prepayments, and journal entries across all entities. Preparation of monthly management accounts Ensuring the balance sheet accounts have been reconciled and agree to supporting Produce clear, well-presented reporting packs for senior stakeholders and the Financial Controller. Multi-Entity Accounting & Intercompany: Manage accounting across multiple legal entities, ensuring intercompany transactions are accurately recorded and reconciled. Maintain intercompany loan balances, recharges, and eliminations in line with group policy. Variance and Cost Analysis: Produce detailed weekly/monthly revenue analysis, including occupancy, desk rate, licence income, and ancillary revenue streams. Identify trends, variances, and anomalies, providing clear commentary and insight. Maintain and develop reporting templates that support both operational and strategic decision-making. Act as the key finance contact for cost centre managers, providing monthly budget v actual reporting with clear, accessible commentary. Assist in the preparation of the annual budget and (re)forecasting, working closely with various departments to collect and collate financial data. Financial Compliance and Audit Support: Preparation of VAT reporting for submission of returns. Play an active role in the year-end audit process. Assist in the preparation of audit and tax packs and support external auditors during year-end audits by providing relevant financial information. Ensure that financial processes comply with tax regulations, industry standards, and other relevant financial regulations. Process Improvement & Systems: Continuously review and improve month-end processes, reporting templates, and financial controls. Leverage Xero and connected tools to automate routine tasks and reduce manual effort. Identify opportunities to improve the quality and speed of financial reporting across the business. Required Skills and Experience: Qualified or Newly qualified accountant (ACA, ACCA, or CIMA) - we will consider strong newly qualified accountants with relevant experience. Proven experience preparing management accounts end-to-end in a multi-entity business. Strong working knowledge of intercompany accounting, eliminations, and recharges. Hands-on experience with Xero, including chart of accounts management, bank reconciliation, and reporting. Confident communicator who can translate financial data for non-finance stakeholders. Highly organised with excellent attention to detail and the ability to manage multiple deadlines simultaneously. Experience working with or coordinating external auditors. Desirable Qualifications: Experience in the flexible workspace, hospitality, or property sectors. Familiarity with property management, CRM or workspace platforms (e.g. Nexudus, Hubstop) Experience working with Fathom, Spotlight, or similar reporting tools connected to Xero. What We Offer: A commercially minded, fast-moving finance environment with real scope for growth. Direct exposure to senior leadership and the opportunity to contribute beyond a traditional accounting remit. A collaborative team culture that values intellectual curiosity and a solutions-first mindset. Competitive salary, bonus eligibility, and a flexible hybrid working environment. Please note that we do not have a Skilled Worker Sponsor License
Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: £38,000 - £42,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 2nd and 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 2nd and 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise ? If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
Jun 23, 2026
Full time
Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: £38,000 - £42,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 2nd and 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 2nd and 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise ? If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in London. About the Role: To ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client's facility. To ensure effective communication with client, peers, building tenants and management at all times. Key Tasks: Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible Ensure guests and visitors to site are greeted with a courteous friendly manner with informing their host promptly Ensure image of front of house is maintained Process and monitor requests to book meeting rooms / training rooms, ensuring all requirements are satisfied. (AV, seating layout, hospitality, climate). Monitor conference room booking system, ensure we deliver a proactive and professional service to client Assist with organisation of larger meeting and event bookings with the client. Coordinating with the back of house team to support events Log, monitor, update helpdesk calls for faults and required improvements; update and complete when applicable Ensure that clients security and emergency procedures are adhered to at all times, taking an active role in an evacuation of the building as laid down in the Incident Control procedures Fire Warden for the client floor Liaise with security to ensure overall service to users in the building is maintained Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained Continually communicate building issues to end users, client and CBRE Management team. Escalate urgent issues identified through to the Workplace Experience Manager Floor walks of client floor and rooms to ensure environment is presentable and everything is working, To work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that all non-conformances and opportunities for improvement are reported on the Harbour App Work with and support other members of the team Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training Carry out any other reasonable tasks as and when required as requested by CBRE FM team. Work with other team members of the CBRE FM team within the Region and when required, UK & I team Skills and Experience: Customer Service Skills Excellent Communication skills Works well in a team environment Self-motivated and resourceful. Ability to organise and prioritise own workload Service orientated attitude combined with innovative thinking Good level of PC and MS office skills Experience of similar environment; commitment to team culture and approach to service delivery Evidence of Excellent Customer Service Delivery Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Jun 23, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in London. About the Role: To ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client's facility. To ensure effective communication with client, peers, building tenants and management at all times. Key Tasks: Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible Ensure guests and visitors to site are greeted with a courteous friendly manner with informing their host promptly Ensure image of front of house is maintained Process and monitor requests to book meeting rooms / training rooms, ensuring all requirements are satisfied. (AV, seating layout, hospitality, climate). Monitor conference room booking system, ensure we deliver a proactive and professional service to client Assist with organisation of larger meeting and event bookings with the client. Coordinating with the back of house team to support events Log, monitor, update helpdesk calls for faults and required improvements; update and complete when applicable Ensure that clients security and emergency procedures are adhered to at all times, taking an active role in an evacuation of the building as laid down in the Incident Control procedures Fire Warden for the client floor Liaise with security to ensure overall service to users in the building is maintained Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained Continually communicate building issues to end users, client and CBRE Management team. Escalate urgent issues identified through to the Workplace Experience Manager Floor walks of client floor and rooms to ensure environment is presentable and everything is working, To work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that all non-conformances and opportunities for improvement are reported on the Harbour App Work with and support other members of the team Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training Carry out any other reasonable tasks as and when required as requested by CBRE FM team. Work with other team members of the CBRE FM team within the Region and when required, UK & I team Skills and Experience: Customer Service Skills Excellent Communication skills Works well in a team environment Self-motivated and resourceful. Ability to organise and prioritise own workload Service orientated attitude combined with innovative thinking Good level of PC and MS office skills Experience of similar environment; commitment to team culture and approach to service delivery Evidence of Excellent Customer Service Delivery Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery Maintain and improve knowledge management, documentation and standard operating procedures Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls Manage supplier relationships and support vendor performance and accountably Requirements: Proven experience managing a Service Desk in a multi-site, complex environment Strong leadership experience managing and developing support teams Excellent stakeholder engagement and customer service skills Strong experience with ITSM tools (ServiceNow essential) Solid understanding of ITIL practices (Incident, Problem, Change Management) Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint) Knowledge of IT asset & service management (ITAM/SAM) principles Experience managing third-party suppliers and service performance Strong reporting, analytical and service improvement capability Ability to operate in a fast-paced, high-demand environment
Jun 23, 2026
Contractor
Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practices Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quantity Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery Maintain and improve knowledge management, documentation and standard operating procedures Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls Manage supplier relationships and support vendor performance and accountably Requirements: Proven experience managing a Service Desk in a multi-site, complex environment Strong leadership experience managing and developing support teams Excellent stakeholder engagement and customer service skills Strong experience with ITSM tools (ServiceNow essential) Solid understanding of ITIL practices (Incident, Problem, Change Management) Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint) Knowledge of IT asset & service management (ITAM/SAM) principles Experience managing third-party suppliers and service performance Strong reporting, analytical and service improvement capability Ability to operate in a fast-paced, high-demand environment
Ranson Barnes Recruitment Ltd is pleased to be partnering with a leading international manufacturing and engineering organisation in the search for an experienced IT Site Support Manager . While the position can be based anywhere in the UK (with travel), there is a preference for candidates located within easy reach of the Warwickshire region to support site presence and collaboration. This is a hands-on leadership role responsible for delivering IT support and infrastructure services across multiple UK locations. Supporting both operational and office-based environments, you will lead a small IT team while remaining actively involved in technical support, infrastructure management, service delivery, and business continuity activities. Working closely with wider technology teams, you will help ensure reliable, secure, and efficient IT operations across the business. Key Responsibilities Lead, mentor, and develop a team of IT support professionals while remaining hands-on technically. Manage IT service delivery across multiple sites, ensuring high levels of user support and operational performance. Act as the primary IT contact for local stakeholders and business leadership teams. Support and maintain server, desktop, virtualisation, network, and connectivity infrastructure. Provide escalation support for complex technical issues and major incidents. Oversee device lifecycle management, asset control, system patching, and technical documentation. Support enterprise applications, including ERP systems (notably JD Edwards / JDE EnterpriseOne) within a manufacturing environment. Manage backup, disaster recovery, business continuity, and cybersecurity-related activities. Coordinate with third-party suppliers and technology partners to ensure effective service delivery and support. Required Qualifications & Experience Proven experience in a hands-on IT infrastructure, systems administration, or technical support environment. Previous experience leading, supervising, or mentoring IT support teams. Strong knowledge of Microsoft server and desktop technologies, Active Directory, and cloud-based identity services. Experience with virtualisation technologies, networking fundamentals, and endpoint management solutions. Experience supporting or administering JD Edwards (JDE / EnterpriseOne) ERP systems is highly desirable. Demonstrable experience supporting business-critical systems and maintaining operational stability. Knowledge of backup, recovery, and business continuity processes. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. A degree in IT, Computer Science, or equivalent commercial experience is desirable. Desirable Experience Experience within manufacturing, engineering, industrial, or multi-site environments. Understanding of cybersecurity controls, compliance requirements, and audit processes. Experience supporting disaster recovery planning and testing activities. Familiarity with global or internationally distributed IT environments. Personal Attributes A hands-on leader who enjoys combining management responsibilities with technical involvement. Strong organisational, prioritisation, and problem-solving skills. Proactive and customer-focused approach to service delivery. Commitment to continuous improvement, operational excellence, and documentation standards. If you re interested in learning more about this opportunity, please get in touch or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.
Jun 23, 2026
Full time
Ranson Barnes Recruitment Ltd is pleased to be partnering with a leading international manufacturing and engineering organisation in the search for an experienced IT Site Support Manager . While the position can be based anywhere in the UK (with travel), there is a preference for candidates located within easy reach of the Warwickshire region to support site presence and collaboration. This is a hands-on leadership role responsible for delivering IT support and infrastructure services across multiple UK locations. Supporting both operational and office-based environments, you will lead a small IT team while remaining actively involved in technical support, infrastructure management, service delivery, and business continuity activities. Working closely with wider technology teams, you will help ensure reliable, secure, and efficient IT operations across the business. Key Responsibilities Lead, mentor, and develop a team of IT support professionals while remaining hands-on technically. Manage IT service delivery across multiple sites, ensuring high levels of user support and operational performance. Act as the primary IT contact for local stakeholders and business leadership teams. Support and maintain server, desktop, virtualisation, network, and connectivity infrastructure. Provide escalation support for complex technical issues and major incidents. Oversee device lifecycle management, asset control, system patching, and technical documentation. Support enterprise applications, including ERP systems (notably JD Edwards / JDE EnterpriseOne) within a manufacturing environment. Manage backup, disaster recovery, business continuity, and cybersecurity-related activities. Coordinate with third-party suppliers and technology partners to ensure effective service delivery and support. Required Qualifications & Experience Proven experience in a hands-on IT infrastructure, systems administration, or technical support environment. Previous experience leading, supervising, or mentoring IT support teams. Strong knowledge of Microsoft server and desktop technologies, Active Directory, and cloud-based identity services. Experience with virtualisation technologies, networking fundamentals, and endpoint management solutions. Experience supporting or administering JD Edwards (JDE / EnterpriseOne) ERP systems is highly desirable. Demonstrable experience supporting business-critical systems and maintaining operational stability. Knowledge of backup, recovery, and business continuity processes. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. A degree in IT, Computer Science, or equivalent commercial experience is desirable. Desirable Experience Experience within manufacturing, engineering, industrial, or multi-site environments. Understanding of cybersecurity controls, compliance requirements, and audit processes. Experience supporting disaster recovery planning and testing activities. Familiarity with global or internationally distributed IT environments. Personal Attributes A hands-on leader who enjoys combining management responsibilities with technical involvement. Strong organisational, prioritisation, and problem-solving skills. Proactive and customer-focused approach to service delivery. Commitment to continuous improvement, operational excellence, and documentation standards. If you re interested in learning more about this opportunity, please get in touch or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.
Join a leading independent technology and services provider as a Lead Enterprise Architect Job Overview This role is responsible for providing technical leadership and governance across in-flight projects, ensuring the successful design, delivery, and quality of complex technical solutions. The position involves leading pre-sales activities, supporting strategic customer engagements, and maintaining high standards of delivery through robust methodologies such as PRINCE2 and Agile. Title: Technology Architect Location: Hatfield Hertfordshire AL10 9TW (Hertfordshire) Start/End date: 06-Jul-26 to 21-Aug-26 Work Schedule: Mon-Fri 09:00-05:30PM Must have Active DV Clearance Job Description Provide technical governance of in-flight projects Ability to lead the design and implementation of complex technical solutions Host customer opportunity/strategy meetings, including presenting solutions from a commercial and business perspective. Own and lead the creation of technical pre-sales responses and own the creation of costs Own the remediation of in-flight bids and projects where issues exist Quality assures deliverables produced by team members to ensure consistency and accuracy within a single technology solution. Ability to support sensitive customer issues at a senior level Ensure consultancy assignments are undertaken consistently and with quality, using Prince2 and Agile methodologies Keep up to date with current and future market developments, competitors, technologies, products and strategies Produce/update all assignment documentation Build and develop relationships with key stakeholders across Client. Develop relationships with partners and vendors to enhance opportunities and capabilities for the practice Key Technical Skills Leadership of solution design and costing Experience of Architecture methodologies eg TOGAF Very experienced with the Microsoft Suite of technologies, including Intune, Windows 11, Entra ID, Microsoft Active Directory, Defender suite, XDR, PIM & Microsoft Endpoint Configuration Manager (MECM). Desired Technical Skills Azure and Windows Server technology knowledge Other non-Microsoft security products - Trellix, Beyond trust EPM, Cyberark EPM and PAM Desktop virtualisation - Citrix Workspace, Horizon, Windows 365 & Azure Virtual Desktop Microsoft 365 Suite (Exchange or Sharepoint) Apple Device Management - JamF Workspace One experience across presales and delivery How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 23, 2026
Contractor
Join a leading independent technology and services provider as a Lead Enterprise Architect Job Overview This role is responsible for providing technical leadership and governance across in-flight projects, ensuring the successful design, delivery, and quality of complex technical solutions. The position involves leading pre-sales activities, supporting strategic customer engagements, and maintaining high standards of delivery through robust methodologies such as PRINCE2 and Agile. Title: Technology Architect Location: Hatfield Hertfordshire AL10 9TW (Hertfordshire) Start/End date: 06-Jul-26 to 21-Aug-26 Work Schedule: Mon-Fri 09:00-05:30PM Must have Active DV Clearance Job Description Provide technical governance of in-flight projects Ability to lead the design and implementation of complex technical solutions Host customer opportunity/strategy meetings, including presenting solutions from a commercial and business perspective. Own and lead the creation of technical pre-sales responses and own the creation of costs Own the remediation of in-flight bids and projects where issues exist Quality assures deliverables produced by team members to ensure consistency and accuracy within a single technology solution. Ability to support sensitive customer issues at a senior level Ensure consultancy assignments are undertaken consistently and with quality, using Prince2 and Agile methodologies Keep up to date with current and future market developments, competitors, technologies, products and strategies Produce/update all assignment documentation Build and develop relationships with key stakeholders across Client. Develop relationships with partners and vendors to enhance opportunities and capabilities for the practice Key Technical Skills Leadership of solution design and costing Experience of Architecture methodologies eg TOGAF Very experienced with the Microsoft Suite of technologies, including Intune, Windows 11, Entra ID, Microsoft Active Directory, Defender suite, XDR, PIM & Microsoft Endpoint Configuration Manager (MECM). Desired Technical Skills Azure and Windows Server technology knowledge Other non-Microsoft security products - Trellix, Beyond trust EPM, Cyberark EPM and PAM Desktop virtualisation - Citrix Workspace, Horizon, Windows 365 & Azure Virtual Desktop Microsoft 365 Suite (Exchange or Sharepoint) Apple Device Management - JamF Workspace One experience across presales and delivery How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
