76 jobs found

Claims Handler - Salary - £26,700 This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You'll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively. Working within the Green Flag Rescue team, you'll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You'll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records. A bit about the job Supporting customers during emergency breakdown situations with empathy and reassurance Handling inbound calls and providing clear guidance during stressful circumstances Assessing policy cover and applying terms accurately to determine rescue and recovery solutions Arranging and coordinating rescue and recovery services with agents and suppliers Managing claims end to end, taking ownership through to resolution Liaising with internal teams and external partners to ensure seamless service delivery Maintaining accurate, compliant records and identifying and supporting vulnerable customers Skills and experience we're looking for: Strong customer service and communication skills with a customer-first mindset and problem solving abilities Empathy, resilience and attention to detail The ability to stay calm and make sound decisions under pressure Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desirable Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Glasgow office and may last up to a minimum of 12 weeks. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Viktoria at .

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its third-party claims team and looking for a Third Party Claims Handler to manage third-party vehicle and property damage claims. This role suits someone with some motor claims experience who is ready to develop into third-party and credit hire work, with full support, fully funded CII qualifications and coaching from a dedicated in-house trainer. What you'll be doing: - Handle third-party vehicle and property damage claims, including investigation, negotiation and resolution. - Investigate liability, working with other departments to determine fault. - Begin working with credit hire claims - validating, negotiating and challenging hire charges, with support. - Liaise professionally with solicitors, insurers and accident management companies. - Recognise and escalate potentially fraudulent activity. - Prioritise your caseload while supporting wider team duties. What you'll need: - Some motor claims experience and an appetite to develop in third-party/credit hire claims. - Strong communication, active-listening and relationship-building skills. - Excellent attention to detail and confidence using multiple systems. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Willing to work towards the CII Certificate, fully funded and supported. What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Third Party Claims Handler to manage complex third-party vehicle and property damage claims, including high-value files and liability disputes. If you have a strong background in third-party or credit hire claims and want to take the next step with a forward-thinking, supportive company, we'd love to hear from you. What you'll be doing: - Manage all aspects of third-party vehicle and property damage claims, including investigation, negotiation and resolution. - Handle complex and high-value files, including those with liability disputes. - Assess and manage credit hire claims - validation, negotiation and challenging excessive hire charges. - Lead liability investigations, working across departments and with external parties. - Liaise confidently with solicitors, insurers and accident management companies. - Identify and escalate potential fraud, and support the wider team with technical guidance. What you'll need: - A minimum of 2 years' motor/third-party claims experience (required for the upper end of the salary range). - Strong credit hire and liability-investigation knowledge. - Excellent negotiation, communication and relationship-building skills. - High attention to detail and a confident systems user. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Holds, or is working towards, the CII Certificate (fully funded). What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims. This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer. What you'll be doing: - Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently. - Manage a caseload of claims by phone and in writing, keeping every case moving. - Act as the main point of contact for policyholders and brokers, providing clear updates and guidance. - Spot and escalate any suspicious activity or potential fraud. - Prioritise your workload to meet service standards and deadlines. - Deliver a consistently professional, helpful experience to everyone involved. What you'll need: - Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided). - Excellent communication and active-listening skills. - Strong attention to detail and confidence using a range of computer systems. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Willing to work towards the CII Certificate, with full funding and support. What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Motor Claims Handler to take ownership of more complex First Notification of Loss (FNOL) and accidental damage claims, and to help raise the bar across the team. If you have solid motor claims experience and want a new challenge with a company that rewards achievement and fully funds your professional development, this could be the role for you. What you'll be doing: - Manage a varied caseload of FNOL and accidental damage claims independently, from notification through to resolution. - Handle higher-value and more complex files with confidence. - Act as the main point of contact for policyholders and brokers, setting the standard for service. - Support and mentor less experienced colleagues, sharing best practice. - Identify, investigate and escalate suspicious activity or potential fraud. - Ensure full compliance with internal policies and regulatory requirements. What you'll need: - A minimum of 2 years' motor claims experience (required for the upper end of the salary range). - Proven ability to manage a caseload independently and resolve complex claims. - Excellent communication, negotiation and relationship-building skills. - Strong attention to detail and a confident systems user. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Holds, or is working towards, the CII Certificate (fully funded). What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.

Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move

Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows using AI Define claims handling standards across auto, property, liability, travel, renters, and other products Own governance for complex, high-risk, litigated, or precedent-setting claims Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers Raise the technical bar across the organization Create coaching systems, calibration frameworks, and technical training Act as the senior claims expert in customer and partner meetings Support launches, audits, escalations, and strategic insurer discussions Person Specification: 6+ years of claims experience Deep technical claims expertise across auto, property, and liability Experience working in a startup or a scale up is advantageous Previously managed Team Leads and Claims Managers Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes This is a full time Permanent position offering an annual salary of up to 150,000 + 15% + Equity as well as very attractive company benefits. Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Claims Administrator - Join a Busy, Growing Team! Bromsgrove Full-Time Monday - Friday, 8am-5pm 26,436 per year Are you an organised, people-focused administrator who thrives in a fast-paced environment? Looking for a role where you can make a real impact while developing your skills? We're recruiting on behalf of a well-established and growing business within the insurance projects space, who are looking for a Claims Administrator to join their busy and friendly team. About the Role: This is a fantastic opportunity to join a close-knit team where you'll be at the heart of the claims process. You'll be the first point of contact for customers, helping to manage new claims from the outset and ensuring everything runs smoothly behind the scenes. If you enjoy keeping things organised, working with people, and being part of a team that supports each other - this could be a great fit. What You'll Be Doing: Handling incoming calls and emails, supporting customers with professionalism and empathy Logging new insurance claims accurately onto internal systems Keeping records, files, and claim updates organised and up to date Supporting senior claims handlers with day-to-day admin tasks Chasing outstanding information and documentation Escalating or directing more complex queries where needed What We're Looking For: Previous experience in administration, customer service, or a call-handling role Strong attention to detail and confidence working with data and systems Excellent communication skills and a professional telephone manner Ability to manage a busy workload and prioritise effectively A proactive, "can-do" attitude with a willingness to learn Confident and comfortable speaking on the phone (the team can handle up to 50 calls a day once fully trained) Organised, reliable, and able to take ownership of their work Resilient under pressure with a positive attitude A strong team player who's happy to get involved What's in it for You? Friendly, down-to-earth, and supportive team Genuine opportunity to develop and grow within the business Full training provided 28 days annual leave (inc. bank holidays) Free onsite parking If you're looking for a role where you can build your career within a growing business and be part of a supportive team, then APPLY NOW we would love to hear from you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Claims Handler Location: Guildford Full-time, Mon - Fri, 9am - 5pm (1 hr lunch) Hybrid working - WFH on Mon & Fri Salary: 24,000 - 26,000 per annum ABOUT THE COMPANY My client goes beyond providing exceptional Insurance and litigation funding. They are committed to true partnerships, delivering meaningful results that matter. Their passionate team believes in access to justice, always prioritising our clients and relentlessly seeking better ways to serve them. Joining their team means becoming part of a forward-thinking company that values innovation and collaboration. They cherish long-term relationships-both with their clients and their staff-fostering a supportive and ethical workplace. If you're looking for a career where you can progress and truly make a difference, alongside people who genuinely care, you'll thrive in their environment! ABOUT THE ROLE As a Claims Handler, you will be the first point of contact for clients making claims on our policies. Your role is pivotal in ensuring clients receive the support they need during challenging times. Here's what you can expect: Key Responsibilities: Handle incoming claims with professionalism and empathy, guiding clients through the process. Manage insurance administration tasks effectively, ensuring accurate and timely processing of claims. Utilise Microsoft Word, Outlook, and Excel for documentation and correspondence. Maintain meticulous attention to detail in all aspects of claims handling. Foster strong relationships with clients, ensuring a customer-focused experience. Apply sound judgment based on knowledge of insurance principles and regulatory frameworks. Demonstrate exceptional organisational and time management skills to meet deadlines. Collaborate with team members and other departments to resolve claims efficiently. WHO YOU ARE We're looking for someone who embodies the following skills and qualities: Proven experience in claims handling or insurance administration. Excellent communication skills, both verbal and written. A customer-focused mindset with a passion for helping others. Strong relationship management abilities to build rapport with clients. High levels of organisation and time management to handle multiple claims effectively. Keen attention to detail and ability to exercise sound judgment. Familiarity with insurance principles and regulatory frameworks. WHAT WE OFFER Competitive annual salary between 24,000 and 26,000. A dynamic and supportive work environment. Opportunities for career progression and professional development. Hybrid working model to support work-life balance. A vibrant company culture that values your input and innovation. If you are excited about making a difference and want to be part of a team that values integrity and collaboration, I want to hear from you! Apply today and take the first step towards a rewarding career as a Claims Handler. Join us in making a difference! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

An Established, independent Commercial Insurance Broker seeks an experienced Claims Handler to take a lead role in managing their commercial claims form first notification through to final settlement. Working as a Senior Commercial Claims Handler, you will provide an efficient service to commercial clients, ensuring that they receive a prompt and fair claims settlement which encourages them to rem click apply for full job details

Do you enjoy making sense of complex claims information and working with partners to get things right? This role suits someone with commercial claims experience who wants to build experience in reinsurance claims and make a real difference in UK Commercial Lines (Global Corporate Speciality). A bit about the job This role exists to ensure reinsurance claims within hybrid MGA fronting arrangements ar click apply for full job details

Team Leader - Motor Claims Location: Bolton (Office-based with flexible working options) Salary: Range from 31,500 to 38,000 depending on experience Type: Full-time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours) Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you. What You'll Be Doing: Team Leader - Motor Claims - Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement - Handling escalated queries, complaints, and complex claims - Monitoring team performance and supporting staff development through coaching, mentoring and training - Working with internal stakeholders to meet recovery targets and maintain service levels - Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance - Ensuring full FCA compliance and supporting GDPR and confidentiality requirements - Contributing to recruitment, onboarding, and HR processes for your team What You'll Bring: Team Leader - Motor Claims - Strong background in technical motor recovery claims - Experience in a team leadership or supervisory role - Confident communication skills, written and verbal - Solid understanding of FCA, FOS, and general claims compliance - Excellent organisation and prioritisation skills under pressure - CII Certificate in Insurance (essential), Dip CII is a bonus - Microsoft Office proficiency and data confidence (Excel, Outlook etc.) What's In It For You: Team Leader - Motor Claims - Increased holiday allowance with length of service - Your birthday off, plus a half-day for seasonal shopping - Holiday sell scheme - Free parking and casual dress code - Support for industry qualifications - Bonus scheme for going above and beyond - Cycle to work scheme - Friendly, supportive environment with trained mental health first aiders on-site If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here click apply for full job details

Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local comm click apply for full job details

Claims Manager Bristol (Full Time) (Award-winning firm Competitive Salary) Role Overview A senior leadership opportunity within an award-winning organisation, overseeing a high-performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Speci. . click apply for full job details

Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!

Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.