Job title: DV Cleared 4th Line Cloud Engineer Location: Basingstoke 5 days onsite Duration: 6 months Rate: Up to 575 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leader in innovative technology solutions, is hiring for a talented 4th Line Cloud Engineer to join a dedicated team supporting high-profile users on the project. This is an exciting opportunity to work in a dynamic environment, delivering impactful solutions that contribute to building trust and sustainability through technology. What you'll be doing: Responding to complex escalations from 3rd Line engineers and assisting in problem management investigations Managing VMware products and associated monitoring tools such as vCenter, ESXi, SDDC Manager, and Solarwinds Automating manual tasks to improve efficiency and minimise downtime Identifying single points of failure and designing resilient solutions Managing obsolescence for applications and operating systems Collaborating with stakeholders and the management team to ensure seamless service delivery What you'll bring: Extensive cloud administration experience with tools like Broadcom SDDC Manager, vCenter, ESXi Experience with event management tools such as SCOM or Solarwinds Cloud capacity management skills, e.g., Aria Ops Strong understanding of Active Directory Domain Services (Windows 2019 or newer, DNS) Virtual networking experience in cloud environments and multi-tenant management Proven ability to handle high-profile escalations and provide technical leadership DV clearance and UK sole nationality required Additional skills: Knowledge of ITSM tools and processes Familiarity with VMware vCenter (usage, not administration) Adaptability to change and shifting priorities Understanding of ITIL and Agile methodologies Join a team committed to innovation and sustainability, where your expertise will make a real difference. If you're ready to take on a challenging role with a forward-thinking organisation, we want to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 24, 2026
Contractor
Job title: DV Cleared 4th Line Cloud Engineer Location: Basingstoke 5 days onsite Duration: 6 months Rate: Up to 575 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leader in innovative technology solutions, is hiring for a talented 4th Line Cloud Engineer to join a dedicated team supporting high-profile users on the project. This is an exciting opportunity to work in a dynamic environment, delivering impactful solutions that contribute to building trust and sustainability through technology. What you'll be doing: Responding to complex escalations from 3rd Line engineers and assisting in problem management investigations Managing VMware products and associated monitoring tools such as vCenter, ESXi, SDDC Manager, and Solarwinds Automating manual tasks to improve efficiency and minimise downtime Identifying single points of failure and designing resilient solutions Managing obsolescence for applications and operating systems Collaborating with stakeholders and the management team to ensure seamless service delivery What you'll bring: Extensive cloud administration experience with tools like Broadcom SDDC Manager, vCenter, ESXi Experience with event management tools such as SCOM or Solarwinds Cloud capacity management skills, e.g., Aria Ops Strong understanding of Active Directory Domain Services (Windows 2019 or newer, DNS) Virtual networking experience in cloud environments and multi-tenant management Proven ability to handle high-profile escalations and provide technical leadership DV clearance and UK sole nationality required Additional skills: Knowledge of ITSM tools and processes Familiarity with VMware vCenter (usage, not administration) Adaptability to change and shifting priorities Understanding of ITIL and Agile methodologies Join a team committed to innovation and sustainability, where your expertise will make a real difference. If you're ready to take on a challenging role with a forward-thinking organisation, we want to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Architect: Infrastructure & Access Management The Opportunity Our client is a leading international law firm, recognised for representing the world's major corporations, funds, and financial institutions in their most complex transactions and disputes. We are looking for a talented and experienced Architect: Infrastructure & Access Management to join the firms IT department in London. This is a high-impact role at the heart of our global security and identity strategy, offering the chance to shape architecture at enterprise scale while collaborating with top-tier colleagues across regions. What You'll Do You will lead the design and evolution of our Identity and Access Management (IAM) architecture across a complex, global environment. Key responsibilities include: Developing and maintaining IAM architecture covering identity life cycle, access governance, and privileged access controls Designing secure authentication and authorisation patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and Conditional Access policies aligned with Microsoft best practices Embedding zero trust and least privilege principles across all privileged roles and enterprise applications Owning global Firewall design and architecture Architecting and enhancing Privileged Access Management (PAM) capabilities, including approval workflows and continuous monitoring Championing Identity Threat Detection and Response (ITDR) solutions to proactively mitigate identity-based attacks Guiding the hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD) Collaborating with Security to design Azure Policies and guardrails supporting audit readiness (ISO 27001, ISO 22301) Integrating IAM with HR, IT, and engineering systems throughout the user life cycle Staying ahead of emerging technologies including passwordless authentication, decentralised identity frameworks, and adaptive access controls What We're Looking For Qualifications & Experience Proven background in IAM/identity engineering or architecture within large enterprise environments Prior global or large-scale enterprise experience preferred Microsoft Certified: Identity and Access Administrator Associate CISSP or equivalent Azure Cybersecurity Expert or Certified Identity and Access Manager (CIAM) Technical Skills Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains Advanced knowledge of Entra ID/Azure AD and on-premises Active Directory Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP Hands-on experience with RBAC design, entitlement management, and automated provisioning pipelines Proficiency with PowerShell and RESTful integrations for identity automation Familiarity with NDR, Micro-Segmentation, and network topology as they relate to IAM Experience with Azure Policy, landing zone guardrails, and Conditional Access at scale
Jun 24, 2026
Full time
Architect: Infrastructure & Access Management The Opportunity Our client is a leading international law firm, recognised for representing the world's major corporations, funds, and financial institutions in their most complex transactions and disputes. We are looking for a talented and experienced Architect: Infrastructure & Access Management to join the firms IT department in London. This is a high-impact role at the heart of our global security and identity strategy, offering the chance to shape architecture at enterprise scale while collaborating with top-tier colleagues across regions. What You'll Do You will lead the design and evolution of our Identity and Access Management (IAM) architecture across a complex, global environment. Key responsibilities include: Developing and maintaining IAM architecture covering identity life cycle, access governance, and privileged access controls Designing secure authentication and authorisation patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and Conditional Access policies aligned with Microsoft best practices Embedding zero trust and least privilege principles across all privileged roles and enterprise applications Owning global Firewall design and architecture Architecting and enhancing Privileged Access Management (PAM) capabilities, including approval workflows and continuous monitoring Championing Identity Threat Detection and Response (ITDR) solutions to proactively mitigate identity-based attacks Guiding the hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD) Collaborating with Security to design Azure Policies and guardrails supporting audit readiness (ISO 27001, ISO 22301) Integrating IAM with HR, IT, and engineering systems throughout the user life cycle Staying ahead of emerging technologies including passwordless authentication, decentralised identity frameworks, and adaptive access controls What We're Looking For Qualifications & Experience Proven background in IAM/identity engineering or architecture within large enterprise environments Prior global or large-scale enterprise experience preferred Microsoft Certified: Identity and Access Administrator Associate CISSP or equivalent Azure Cybersecurity Expert or Certified Identity and Access Manager (CIAM) Technical Skills Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains Advanced knowledge of Entra ID/Azure AD and on-premises Active Directory Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP Hands-on experience with RBAC design, entitlement management, and automated provisioning pipelines Proficiency with PowerShell and RESTful integrations for identity automation Familiarity with NDR, Micro-Segmentation, and network topology as they relate to IAM Experience with Azure Policy, landing zone guardrails, and Conditional Access at scale
Architect: Infrastructure & Access Management The Opportunity Our client is a leading international law firm, recognised for representing the world's major corporations, funds, and financial institutions in their most complex transactions and disputes. We are looking for a talented and experienced Architect: Infrastructure & Access Management to join the firms IT department in London. This is a high-impact role at the heart of our global security and identity strategy, offering the chance to shape architecture at enterprise scale while collaborating with top-tier colleagues across regions. What You'll Do You will lead the design and evolution of our Identity and Access Management (IAM) architecture across a complex, global environment. Key responsibilities include: Developing and maintaining IAM architecture covering identity life cycle, access governance, and privileged access controls Designing secure authentication and authorisation patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and Conditional Access policies aligned with Microsoft best practices Embedding zero trust and least privilege principles across all privileged roles and enterprise applications Owning global Firewall design and architecture Architecting and enhancing Privileged Access Management (PAM) capabilities, including approval workflows and continuous monitoring Championing Identity Threat Detection and Response (ITDR) solutions to proactively mitigate identity-based attacks Guiding the hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD) Collaborating with Security to design Azure Policies and guardrails supporting audit readiness (ISO 27001, ISO 22301) Integrating IAM with HR, IT, and engineering systems throughout the user life cycle Staying ahead of emerging technologies including passwordless authentication, decentralised identity frameworks, and adaptive access controls What We're Looking For Qualifications & Experience Proven background in IAM/identity engineering or architecture within large enterprise environments Prior global or large-scale enterprise experience preferred Microsoft Certified: Identity and Access Administrator Associate CISSP or equivalent Azure Cybersecurity Expert or Certified Identity and Access Manager (CIAM) Technical Skills Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains Advanced knowledge of Entra ID/Azure AD and on-premises Active Directory Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP Hands-on experience with RBAC design, entitlement management, and automated provisioning pipelines Proficiency with PowerShell and RESTful integrations for identity automation Familiarity with NDR, Micro-Segmentation, and network topology as they relate to IAM Experience with Azure Policy, landing zone guardrails, and Conditional Access at scale
Jun 24, 2026
Full time
Architect: Infrastructure & Access Management The Opportunity Our client is a leading international law firm, recognised for representing the world's major corporations, funds, and financial institutions in their most complex transactions and disputes. We are looking for a talented and experienced Architect: Infrastructure & Access Management to join the firms IT department in London. This is a high-impact role at the heart of our global security and identity strategy, offering the chance to shape architecture at enterprise scale while collaborating with top-tier colleagues across regions. What You'll Do You will lead the design and evolution of our Identity and Access Management (IAM) architecture across a complex, global environment. Key responsibilities include: Developing and maintaining IAM architecture covering identity life cycle, access governance, and privileged access controls Designing secure authentication and authorisation patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and Conditional Access policies aligned with Microsoft best practices Embedding zero trust and least privilege principles across all privileged roles and enterprise applications Owning global Firewall design and architecture Architecting and enhancing Privileged Access Management (PAM) capabilities, including approval workflows and continuous monitoring Championing Identity Threat Detection and Response (ITDR) solutions to proactively mitigate identity-based attacks Guiding the hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD) Collaborating with Security to design Azure Policies and guardrails supporting audit readiness (ISO 27001, ISO 22301) Integrating IAM with HR, IT, and engineering systems throughout the user life cycle Staying ahead of emerging technologies including passwordless authentication, decentralised identity frameworks, and adaptive access controls What We're Looking For Qualifications & Experience Proven background in IAM/identity engineering or architecture within large enterprise environments Prior global or large-scale enterprise experience preferred Microsoft Certified: Identity and Access Administrator Associate CISSP or equivalent Azure Cybersecurity Expert or Certified Identity and Access Manager (CIAM) Technical Skills Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains Advanced knowledge of Entra ID/Azure AD and on-premises Active Directory Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP Hands-on experience with RBAC design, entitlement management, and automated provisioning pipelines Proficiency with PowerShell and RESTful integrations for identity automation Familiarity with NDR, Micro-Segmentation, and network topology as they relate to IAM Experience with Azure Policy, landing zone guardrails, and Conditional Access at scale
Spa Manager - Exclusive NEW Health Club - Kuwait Location: Exclusive Health Club Ras Al Ard Kuwait Salary: TAX FREE!- Per month: 1000 Kuwaiti Dinar / £2.9K (UK Equivalent) - Per Year: 12K Kuwaiti Dinar, £34-35k GBP (UK Equivalent) + discretionary BONUS + exceptional benefits The Opportunity An exceptional opportunity has arisen for a polished and experienced Spa Manager to join an exclusive health club renowned for its outstanding facilities and highly personalised member experience. Role Overview We are seeking an exceptional Therapy / Wellness / Spa Manager to lead and curate a world-class recovery and performance optimisation offering within an ultra-exclusive private members' health club, Ras Al Ard in Kuwait. This role sits at the forefront of modern wellness-blending science-led recovery, longevity practices, and personalised care to support a discerning membership focused on performance, healthspan, and overall wellbeing. You will act as a trusted wellness authority, designing bespoke recovery strategies while ensuring every element of the experience is delivered with precision, discretion, and quiet luxury. Key Responsibilities Bespoke Recovery & Longevity Programming Design and oversee personalised recovery and longevity programmes tailored to individual member goals Integrate services such as mobility, regeneration, sleep optimisation, stress management, and performance recovery Work collaboratively with fitness, medical, and wellness professionals to deliver a fully integrated approach Member Experience & Advisory Build trusted relationships with members, acting as a go-to expert for recovery, wellbeing, and longevity strategies Deliver consultations and assessments with a highly personalised, evidence-based approach Ensure a seamless, discreet, and elevated member experience at every touchpoint Service & Product Curation Oversee and continuously evolve the recovery offering (e.g. cold therapy, heat therapy, compression, assisted stretching, advanced modalities) Introduce best-in-class, science-backed innovations aligned with longevity and performance trends Ensure all services are positioned as premium, results-driven experiences Leadership & Team Development Recruit, lead, and develop a team of recovery specialists and wellness practitioners Set exceptional standards in both technical delivery and service etiquette Provide ongoing education to ensure the team remains at the forefront of the industry Operational Excellence Maintain immaculate standards across all recovery and wellness spaces Ensure all equipment is maintained to the highest standard and used safely Oversee scheduling, utilisation, and service flow to optimise the member experience Commercial Performance Drive revenue through bespoke programmes, private sessions, and premium services Position offerings through education and value rather than sales tactics Monitor KPIs, utilisation, and member engagement to inform strategy Skills & Experience Relevant qualifications in sports therapy, physiotherapy, strength & conditioning, or a related field Additional certifications in recovery modalities (e.g. assisted stretch, soft tissue therapy, breathwork, etc.) highly desirable Proven experience within a luxury health club, wellness clinic, or high-performance environment Strong understanding of longevity, recovery science, and performance optimisation Experience working with high-net-worth or high-performance clients (preferred) Personal Attributes Highly professional, discreet, and detail-oriented Calm, credible, and confident in client-facing environments Passionate about cutting-edge wellness and longevity practices Naturally consultative with strong emotional intelligence Aligned with a luxury service ethos and standards What We Offer Competitive salary with performance-based incentives Access to premium recovery and wellness facilities Continuous professional development in a forward-thinking environment Opportunity to work within a prestigious, private members' setting
Jun 24, 2026
Full time
Spa Manager - Exclusive NEW Health Club - Kuwait Location: Exclusive Health Club Ras Al Ard Kuwait Salary: TAX FREE!- Per month: 1000 Kuwaiti Dinar / £2.9K (UK Equivalent) - Per Year: 12K Kuwaiti Dinar, £34-35k GBP (UK Equivalent) + discretionary BONUS + exceptional benefits The Opportunity An exceptional opportunity has arisen for a polished and experienced Spa Manager to join an exclusive health club renowned for its outstanding facilities and highly personalised member experience. Role Overview We are seeking an exceptional Therapy / Wellness / Spa Manager to lead and curate a world-class recovery and performance optimisation offering within an ultra-exclusive private members' health club, Ras Al Ard in Kuwait. This role sits at the forefront of modern wellness-blending science-led recovery, longevity practices, and personalised care to support a discerning membership focused on performance, healthspan, and overall wellbeing. You will act as a trusted wellness authority, designing bespoke recovery strategies while ensuring every element of the experience is delivered with precision, discretion, and quiet luxury. Key Responsibilities Bespoke Recovery & Longevity Programming Design and oversee personalised recovery and longevity programmes tailored to individual member goals Integrate services such as mobility, regeneration, sleep optimisation, stress management, and performance recovery Work collaboratively with fitness, medical, and wellness professionals to deliver a fully integrated approach Member Experience & Advisory Build trusted relationships with members, acting as a go-to expert for recovery, wellbeing, and longevity strategies Deliver consultations and assessments with a highly personalised, evidence-based approach Ensure a seamless, discreet, and elevated member experience at every touchpoint Service & Product Curation Oversee and continuously evolve the recovery offering (e.g. cold therapy, heat therapy, compression, assisted stretching, advanced modalities) Introduce best-in-class, science-backed innovations aligned with longevity and performance trends Ensure all services are positioned as premium, results-driven experiences Leadership & Team Development Recruit, lead, and develop a team of recovery specialists and wellness practitioners Set exceptional standards in both technical delivery and service etiquette Provide ongoing education to ensure the team remains at the forefront of the industry Operational Excellence Maintain immaculate standards across all recovery and wellness spaces Ensure all equipment is maintained to the highest standard and used safely Oversee scheduling, utilisation, and service flow to optimise the member experience Commercial Performance Drive revenue through bespoke programmes, private sessions, and premium services Position offerings through education and value rather than sales tactics Monitor KPIs, utilisation, and member engagement to inform strategy Skills & Experience Relevant qualifications in sports therapy, physiotherapy, strength & conditioning, or a related field Additional certifications in recovery modalities (e.g. assisted stretch, soft tissue therapy, breathwork, etc.) highly desirable Proven experience within a luxury health club, wellness clinic, or high-performance environment Strong understanding of longevity, recovery science, and performance optimisation Experience working with high-net-worth or high-performance clients (preferred) Personal Attributes Highly professional, discreet, and detail-oriented Calm, credible, and confident in client-facing environments Passionate about cutting-edge wellness and longevity practices Naturally consultative with strong emotional intelligence Aligned with a luxury service ethos and standards What We Offer Competitive salary with performance-based incentives Access to premium recovery and wellness facilities Continuous professional development in a forward-thinking environment Opportunity to work within a prestigious, private members' setting
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Job Title: Partnership Tax Senior Manager Job Location: Edinburgh Your new company You'll be joining a highly respected, forward-thinking professional services firm with a strong UK presence and a reputation for delivering market-leading tax insight. The firm supports a substantial portfolio of partnership clients, including large professional partnerships, LLPs, and complex structures requiring deep technical expertise. You will be part of a collaborative and well-resourced tax team that values specialist knowledge, continuous development, and delivering exceptional service. Your new role As a Partnership Tax Manager or Senior Manager, you will take responsibility for managing a portfolio of partnership clients and delivering a blend of compliance, advisory, and strategic planning work. Your day-to-day responsibilities will include leading client relationship management, running update calls, resolving tax queries, and providing proactive planning and risk mitigation advice. You will oversee the seamless delivery of compliance work by coordinating with internal teams, managing partnership tax returns, ensuring adherence to UK partnership tax law, and taking ownership of HMRC enquiries, billing, and workflow management. You will also deliver advisory work across areas such as base profit reform (BPR), salaried member rules (SMR), transactions, and restructuring. In addition, you'll play a key role in developing junior team members, supporting business growth, and sharing technical expertise across the wider tax practice. What you'll need to succeed You will hold a recognised professional qualification such as ACA, ACCA or CTA (or an equivalent international qualification). You will bring significant experience working with partnership clients, ideally within a professional services environment, with strong technical knowledge of UK partnership tax legislation and proven experience managing a client portfolio. You'll be confident navigating complex tax issues, delivering advisory work, and maintaining excellent client relationships. Strong communication skills, commercial awareness, and the ability to lead and develop a nonperforming team will be essential. What you'll get in return You will join a supportive firm that recognises your expertise and rewards your contribution fairly. The benefits package includes empowered flexibility with time spent across office, home, and client site; private medical cover with 24/7 access to a virtual GP; and six annual volunteering days, alongside a comprehensive suite of wellbeing, financial, and lifestyle benefits. Above all, you'll be joining an organisation that invests in your progression, values specialist tax capability, and offers genuine long-term career opportunities within a high-performing team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 24, 2026
Full time
Job Title: Partnership Tax Senior Manager Job Location: Edinburgh Your new company You'll be joining a highly respected, forward-thinking professional services firm with a strong UK presence and a reputation for delivering market-leading tax insight. The firm supports a substantial portfolio of partnership clients, including large professional partnerships, LLPs, and complex structures requiring deep technical expertise. You will be part of a collaborative and well-resourced tax team that values specialist knowledge, continuous development, and delivering exceptional service. Your new role As a Partnership Tax Manager or Senior Manager, you will take responsibility for managing a portfolio of partnership clients and delivering a blend of compliance, advisory, and strategic planning work. Your day-to-day responsibilities will include leading client relationship management, running update calls, resolving tax queries, and providing proactive planning and risk mitigation advice. You will oversee the seamless delivery of compliance work by coordinating with internal teams, managing partnership tax returns, ensuring adherence to UK partnership tax law, and taking ownership of HMRC enquiries, billing, and workflow management. You will also deliver advisory work across areas such as base profit reform (BPR), salaried member rules (SMR), transactions, and restructuring. In addition, you'll play a key role in developing junior team members, supporting business growth, and sharing technical expertise across the wider tax practice. What you'll need to succeed You will hold a recognised professional qualification such as ACA, ACCA or CTA (or an equivalent international qualification). You will bring significant experience working with partnership clients, ideally within a professional services environment, with strong technical knowledge of UK partnership tax legislation and proven experience managing a client portfolio. You'll be confident navigating complex tax issues, delivering advisory work, and maintaining excellent client relationships. Strong communication skills, commercial awareness, and the ability to lead and develop a nonperforming team will be essential. What you'll get in return You will join a supportive firm that recognises your expertise and rewards your contribution fairly. The benefits package includes empowered flexibility with time spent across office, home, and client site; private medical cover with 24/7 access to a virtual GP; and six annual volunteering days, alongside a comprehensive suite of wellbeing, financial, and lifestyle benefits. Above all, you'll be joining an organisation that invests in your progression, values specialist tax capability, and offers genuine long-term career opportunities within a high-performing team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Data Engineer Cardiff (hybrid) £47,675 Benefits: 28.9% Pension & 31 days annual leave + Bank Holidays, and 2 Privilege days We're looking for an experienced Senior Data Engineer to design and build a modern cloud data platform from the ground up. This is a greenfield opportunity where you'll shape the organisation's data architecture, establish engineering best practices, and create scalable solutions that power reporting, analytics, and future AI initiatives. If you enjoy solving complex data challenges, building robust platforms, and influencing technical direction, this role offers genuine ownership and impact. What You'll Be Doing Design and build a modern Azure-based data platform Develop scalable ETL/ELT pipelines using Databricks, Spark and Azure services Implement secure, governed data solutions following DataOps and DataSecOps principles Create high-quality data models to support reporting and self-service analytics Develop and optimise Power BI semantic models and reporting architecture Ensure data quality, security and performance across the platform Champion CI/CD, automation and engineering best practices Mentor junior engineers and contribute to technical leadership Collaborate with stakeholders to turn business requirements into scalable data solutions Essential Skills Strong SQL and Python (PySpark preferred) Proven experience building cloud-based data platforms on Azure Hands-on experience with Azure Databricks, Delta Lake and Azure Data Lake Expertise designing ETL/ELT pipelines Experience with Power BI administration and data modelling Knowledge of Git, CI/CD and modern engineering practices Strong understanding of data governance, security and access control Experience designing scalable analytics and reporting solutions Nice to Have Medallion Architecture or Lakehouse experience Azure Data Factory, dbt or Prefect DataSecOps and cloud security experience AI/ML data preparation knowledge Experience leading technical projects or mentoring engineers You'll Thrive Here If You Enjoy building solutions from the ground up Take ownership and drive technical decisions Balance engineering excellence with practical delivery Communicate confidently with both technical and non-technical stakeholders Enjoy mentoring others and sharing knowledge Have a continuous improvement mindset Why Join? Greenfield engineering opportunity Significant technical ownership and autonomy Opportunity to influence long-term data strategy Modern Azure technology stack Collaborative engineering culture Opportunity to mentor and shape engineering standards Work on projects that deliver genuine business impact Benefits: 31 days annual leave + Bank Holidays, and 2 Privilege days Flexible and hybrid working Generous employer contribution of 28.97% Time off for wellbeing activities Green car scheme Cycle2Work and season travel tickets Access to subsidised sports groups Think this one's for you If you think this Senior Data Engineer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jun 24, 2026
Full time
Senior Data Engineer Cardiff (hybrid) £47,675 Benefits: 28.9% Pension & 31 days annual leave + Bank Holidays, and 2 Privilege days We're looking for an experienced Senior Data Engineer to design and build a modern cloud data platform from the ground up. This is a greenfield opportunity where you'll shape the organisation's data architecture, establish engineering best practices, and create scalable solutions that power reporting, analytics, and future AI initiatives. If you enjoy solving complex data challenges, building robust platforms, and influencing technical direction, this role offers genuine ownership and impact. What You'll Be Doing Design and build a modern Azure-based data platform Develop scalable ETL/ELT pipelines using Databricks, Spark and Azure services Implement secure, governed data solutions following DataOps and DataSecOps principles Create high-quality data models to support reporting and self-service analytics Develop and optimise Power BI semantic models and reporting architecture Ensure data quality, security and performance across the platform Champion CI/CD, automation and engineering best practices Mentor junior engineers and contribute to technical leadership Collaborate with stakeholders to turn business requirements into scalable data solutions Essential Skills Strong SQL and Python (PySpark preferred) Proven experience building cloud-based data platforms on Azure Hands-on experience with Azure Databricks, Delta Lake and Azure Data Lake Expertise designing ETL/ELT pipelines Experience with Power BI administration and data modelling Knowledge of Git, CI/CD and modern engineering practices Strong understanding of data governance, security and access control Experience designing scalable analytics and reporting solutions Nice to Have Medallion Architecture or Lakehouse experience Azure Data Factory, dbt or Prefect DataSecOps and cloud security experience AI/ML data preparation knowledge Experience leading technical projects or mentoring engineers You'll Thrive Here If You Enjoy building solutions from the ground up Take ownership and drive technical decisions Balance engineering excellence with practical delivery Communicate confidently with both technical and non-technical stakeholders Enjoy mentoring others and sharing knowledge Have a continuous improvement mindset Why Join? Greenfield engineering opportunity Significant technical ownership and autonomy Opportunity to influence long-term data strategy Modern Azure technology stack Collaborative engineering culture Opportunity to mentor and shape engineering standards Work on projects that deliver genuine business impact Benefits: 31 days annual leave + Bank Holidays, and 2 Privilege days Flexible and hybrid working Generous employer contribution of 28.97% Time off for wellbeing activities Green car scheme Cycle2Work and season travel tickets Access to subsidised sports groups Think this one's for you If you think this Senior Data Engineer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Marketing Project ManagerLocation: London (4 days a week in office) Duration: 6 months Rate: £500 - £575pd Are you an experienced Marketing Project Manager looking for your next challenge? This could be the perfect opportunity for you! The company is seeking a skilled Marketing Project Manager to join their dynamic team and lead a portfolio of exciting marketing technology and campaign initiatives. Key Responsibilities: Drive the implementation and optimisation of marketing technology platforms, ensuring seamless integration with the wider technology landscape. Partner with marketing teams to deliver global and regional campaigns, translating business requirements into clear project deliverables. Manage multiple projects concurrently, while maintaining robust governance structures and proactively addressing risks and dependencies. Build strong relationships with stakeholders across the organisation, communicating effectively with both business and technical teams. Identify opportunities to improve campaign delivery processes and drive continuous improvement within the Marketing Project Manager role. Requirements: Proven experience managing marketing technology, agile delivery, and campaign delivery projects. Hands-on experience with Braze or similar marketing automation/CRM tools is highly desirable. Strong track record of managing multiple projects within large, complex organisations. Excellent communication, leadership, and stakeholder management skills. Adaptable and comfortable working in a fast-paced, dynamic environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jun 24, 2026
Contractor
Marketing Project ManagerLocation: London (4 days a week in office) Duration: 6 months Rate: £500 - £575pd Are you an experienced Marketing Project Manager looking for your next challenge? This could be the perfect opportunity for you! The company is seeking a skilled Marketing Project Manager to join their dynamic team and lead a portfolio of exciting marketing technology and campaign initiatives. Key Responsibilities: Drive the implementation and optimisation of marketing technology platforms, ensuring seamless integration with the wider technology landscape. Partner with marketing teams to deliver global and regional campaigns, translating business requirements into clear project deliverables. Manage multiple projects concurrently, while maintaining robust governance structures and proactively addressing risks and dependencies. Build strong relationships with stakeholders across the organisation, communicating effectively with both business and technical teams. Identify opportunities to improve campaign delivery processes and drive continuous improvement within the Marketing Project Manager role. Requirements: Proven experience managing marketing technology, agile delivery, and campaign delivery projects. Hands-on experience with Braze or similar marketing automation/CRM tools is highly desirable. Strong track record of managing multiple projects within large, complex organisations. Excellent communication, leadership, and stakeholder management skills. Adaptable and comfortable working in a fast-paced, dynamic environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
M2 Professional Recruitment Services Ltd
Reading, Berkshire
A fantastic opportunity has arisen for an experienced Collections Officer within a global leading provider of financial services in Berkshire. The successful candidate will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance within regulatory standards. Key Responsibilities Proactively manage late-paying customers through telephone and written communication Negotiate repayment arrangements and forbearance solutions where appropriate Operate within Consumer Credit Act (CCA) and FCA guidelines Ensure all actions adhere to internal policies and regulatory requirements Handle sensitive conversations with empathy, balancing customer needs and business objectives Provide clear explanations of terms and consequences of non-payment Maintain accurate records of all interactions and agreements Prepare reports on collections performance and escalate high-risk cases Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases Key requirements Strong communication and negotiation skills Ability to build and maintain strong relationships and communicate with key interfaces Analytical skills Client focus Negotiation and decision making Knowledge of asset finance products and collections processes. Familiarity with regulatory frameworks (CCA, FCA) Ability to manage high-volume workloads under pressure Proficiency in MS Office and collections systems Technical knowledge Regulatory Knowledge as applicable to role Understanding of lease and asset finance Knowledge of Consumer Credit Act and other regulatory requirements AML /KYC requirements To act with integrity at all times and embrace the philosophy of treating our customers fairly In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.
Jun 24, 2026
Full time
A fantastic opportunity has arisen for an experienced Collections Officer within a global leading provider of financial services in Berkshire. The successful candidate will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance within regulatory standards. Key Responsibilities Proactively manage late-paying customers through telephone and written communication Negotiate repayment arrangements and forbearance solutions where appropriate Operate within Consumer Credit Act (CCA) and FCA guidelines Ensure all actions adhere to internal policies and regulatory requirements Handle sensitive conversations with empathy, balancing customer needs and business objectives Provide clear explanations of terms and consequences of non-payment Maintain accurate records of all interactions and agreements Prepare reports on collections performance and escalate high-risk cases Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases Key requirements Strong communication and negotiation skills Ability to build and maintain strong relationships and communicate with key interfaces Analytical skills Client focus Negotiation and decision making Knowledge of asset finance products and collections processes. Familiarity with regulatory frameworks (CCA, FCA) Ability to manage high-volume workloads under pressure Proficiency in MS Office and collections systems Technical knowledge Regulatory Knowledge as applicable to role Understanding of lease and asset finance Knowledge of Consumer Credit Act and other regulatory requirements AML /KYC requirements To act with integrity at all times and embrace the philosophy of treating our customers fairly In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.
Job title: Product Manager Location: London (Paddington) - X3 times a week onsite Contract Length: six months with a potential of extension IR35: Inside Start date: ASAP Role Context The Channel Product Domain vision is to establish a scalable, consistent, and future-ready product ecosystem that enables seamless product data and content flow across all customer channels and downstream platforms. The domain plays a critical role in delivering strategic goals through improved product data management, API enablement, operational efficiency, and modernised architecture aligned to the North Star vision. The Channel Product Domain currently consists of two closely aligned capability areas: Product APIs (REST, Sub-graphs, legacy assembly apis) PIM (Product Information Management) As the PIM platform is undergoing a significant modernisation programme requiring dedicated strategic focus, additional product ownership support is required within the Product APIs space. Product APIs must continue to evolve in alignment with the wider Channel Product Domain vision, OKRs, PIM roadmap, and North Star architecture to ensure both teams operate cohesively towards shared domain objectives. Key Responsibilities Support the Channel Product Domain Product Manager in delivering Product API initiatives aligned to the wider domain vision, strategic goals, OKRs, and North Star architecture. Own and manage the day-to-day Product APIs backlog, ensuring priorities are aligned with agreed roadmap outcomes, engineering capacity, and cross-domain dependencies. Work closely with the Channel Product Domain Product Manager to translate strategic initiatives into clear, actionable delivery requirements for engineering teams. Lead backlog refinement, sprint planning, sprint ceremonies, and day-to-day agile delivery activities across the Product APIs team. Gather, analyse, and document business and technical requirements, ensuring stories and requirements are sufficiently refined, prioritised, and understood by delivery teams. Ensure alignment between Product APIs initiatives and the wider PIM modernisation roadmap, supporting consistent product domain evolution across both teams. Proactively identify and manage blockers, delivery risks, technical dependencies, and cross-team impacts, escalating where appropriate to the Channel Product Domain Product Manager. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 24, 2026
Contractor
Job title: Product Manager Location: London (Paddington) - X3 times a week onsite Contract Length: six months with a potential of extension IR35: Inside Start date: ASAP Role Context The Channel Product Domain vision is to establish a scalable, consistent, and future-ready product ecosystem that enables seamless product data and content flow across all customer channels and downstream platforms. The domain plays a critical role in delivering strategic goals through improved product data management, API enablement, operational efficiency, and modernised architecture aligned to the North Star vision. The Channel Product Domain currently consists of two closely aligned capability areas: Product APIs (REST, Sub-graphs, legacy assembly apis) PIM (Product Information Management) As the PIM platform is undergoing a significant modernisation programme requiring dedicated strategic focus, additional product ownership support is required within the Product APIs space. Product APIs must continue to evolve in alignment with the wider Channel Product Domain vision, OKRs, PIM roadmap, and North Star architecture to ensure both teams operate cohesively towards shared domain objectives. Key Responsibilities Support the Channel Product Domain Product Manager in delivering Product API initiatives aligned to the wider domain vision, strategic goals, OKRs, and North Star architecture. Own and manage the day-to-day Product APIs backlog, ensuring priorities are aligned with agreed roadmap outcomes, engineering capacity, and cross-domain dependencies. Work closely with the Channel Product Domain Product Manager to translate strategic initiatives into clear, actionable delivery requirements for engineering teams. Lead backlog refinement, sprint planning, sprint ceremonies, and day-to-day agile delivery activities across the Product APIs team. Gather, analyse, and document business and technical requirements, ensuring stories and requirements are sufficiently refined, prioritised, and understood by delivery teams. Ensure alignment between Product APIs initiatives and the wider PIM modernisation roadmap, supporting consistent product domain evolution across both teams. Proactively identify and manage blockers, delivery risks, technical dependencies, and cross-team impacts, escalating where appropriate to the Channel Product Domain Product Manager. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
eDiscovery Lead for International Law firm Can be based in London or North West (based on candidates location) Opportunity: An exceptional opportunity has arisen to join a leading international law firm with a top-tier Disputes practice. This is a chance to play a key role in shaping and developing a growing Technology & E-Discovery function, supporting complex, high-profile disputes and investigations. This position sits at the heart of the firm s strategic growth plans, combining innovative legal technology with expert legal services to deliver cutting-edge e-disclosure solutions. The Role As Technology & E-Discovery Manager, you will lead the delivery of end-to-end e-discovery services across a diverse range of matters. You will act as the central point of expertise, working closely with legal teams to implement tailored digital solutions and ensure best-in-class service delivery. You ll also play a pivotal role in building capability within the team, driving innovation, and enhancing the firm s use of technology-assisted review tools. Key Responsibilities Partner with Disputes teams to design and deliver tailored e-discovery strategies Act as the primary contact for document review and legal technology queries Oversee the full lifecycle of e-discovery projects, from data collection to production Build, mentor, and develop a junior team, providing ongoing training and support Deliver training sessions to both internal stakeholders and clients Stay ahead of industry trends and emerging technologies, sharing insights across the business Ensure compliance with legal and regulatory requirements relating to disclosure About You You ll be a highly experienced e-discovery professional with strong technical expertise and a collaborative approach. Key skills and experience include: Deep understanding of document review platforms and disclosure processes Hands-on experience with leading tools (e.g. Relativity, Nuix or similar) Strong knowledge of AI-driven review technologies such as TAR and CAL Proven experience managing teams and delivering training Solid understanding of the Electronic Discovery Reference Model (EDRM) Experience implementing quality control processes and mitigating risk in review workflows Ability to advise on strategic use of technology in complex matters Experience with scripting or automation is advantageous Strong client-facing experience within professional services or legal environments Why Apply? Opportunity to build and shape a growing function within a prestigious firm Exposure to complex, high-value disputes and investigations Work with cutting-edge legal technology and AI tools Collaborative, forward-thinking environment with strong career progression eDiscoveryJobsLiverpool, eDiscoveryjobsLeeds About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Jun 24, 2026
Full time
eDiscovery Lead for International Law firm Can be based in London or North West (based on candidates location) Opportunity: An exceptional opportunity has arisen to join a leading international law firm with a top-tier Disputes practice. This is a chance to play a key role in shaping and developing a growing Technology & E-Discovery function, supporting complex, high-profile disputes and investigations. This position sits at the heart of the firm s strategic growth plans, combining innovative legal technology with expert legal services to deliver cutting-edge e-disclosure solutions. The Role As Technology & E-Discovery Manager, you will lead the delivery of end-to-end e-discovery services across a diverse range of matters. You will act as the central point of expertise, working closely with legal teams to implement tailored digital solutions and ensure best-in-class service delivery. You ll also play a pivotal role in building capability within the team, driving innovation, and enhancing the firm s use of technology-assisted review tools. Key Responsibilities Partner with Disputes teams to design and deliver tailored e-discovery strategies Act as the primary contact for document review and legal technology queries Oversee the full lifecycle of e-discovery projects, from data collection to production Build, mentor, and develop a junior team, providing ongoing training and support Deliver training sessions to both internal stakeholders and clients Stay ahead of industry trends and emerging technologies, sharing insights across the business Ensure compliance with legal and regulatory requirements relating to disclosure About You You ll be a highly experienced e-discovery professional with strong technical expertise and a collaborative approach. Key skills and experience include: Deep understanding of document review platforms and disclosure processes Hands-on experience with leading tools (e.g. Relativity, Nuix or similar) Strong knowledge of AI-driven review technologies such as TAR and CAL Proven experience managing teams and delivering training Solid understanding of the Electronic Discovery Reference Model (EDRM) Experience implementing quality control processes and mitigating risk in review workflows Ability to advise on strategic use of technology in complex matters Experience with scripting or automation is advantageous Strong client-facing experience within professional services or legal environments Why Apply? Opportunity to build and shape a growing function within a prestigious firm Exposure to complex, high-value disputes and investigations Work with cutting-edge legal technology and AI tools Collaborative, forward-thinking environment with strong career progression eDiscoveryJobsLiverpool, eDiscoveryjobsLeeds About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. This is an opportunity for talented, high performing and ambitious Senior Manager to join the Audit Stream Risk and Reporting team in the Audit Quality Department (AQD) in an exciting period and help to shape the role and the expanding team. You will report into the Audit Stream Risk and Reporting Partner and work closely with Audit Stream Risk and Reporting Director. The Audit Stream Risk and Reporting team is a growing team and provides support to audit teams when audit risk and contractual issues emerge on audit engagements and with audit reporting matters. The role will include providing the teams with proactive support to resolve the issue and involving specialists from the wider AQD team when required. As part of this supportive and knowledgeable team, you'll have a chance to use and develop your technical skills to solve complex issues and contribute to the delivery of high quality audits. The key responsibilities of the role includes: Triaging and handling queries on form and content of audit report, engagement letters and other reporting matters Review and approval of non-standard engagement letters, amendments to terms of business, hold harmless letters and NDAs. Approval of modified audit reports and non-standard audit reports including component auditor reporting. Take responsibility for ad hoc projects and ensure that all processes and controls related to audit stream risk and reporting are correctly implemented to support a System of Quality Management, ensuring that any remediation points are addressed. Proactively identify wider risk and reporting issues and implement policies and guidance to assist the audit teams. Write and maintain templates, manuals, guidance and articles for use by the audit teams. Contribute to audit quality initiatives led by the wider Audit Quality Department. You'll be someone with: ACA or similar professional accountancy qualification. Excellent practical and technical audit risk and reporting experience. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. Ability to work both independently and collaboratively as part of a small team and able to use own initiative. Ability to think innovatively and creatively to identify ways to improve processes and guidance. Attention to detail. Excellent communication skills, both written and verbal, including an ability to communicate difficult messages. Takes personal responsibility and accountability for own work. An awareness of the UK regulatory requirements is useful but not essential. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 24, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. This is an opportunity for talented, high performing and ambitious Senior Manager to join the Audit Stream Risk and Reporting team in the Audit Quality Department (AQD) in an exciting period and help to shape the role and the expanding team. You will report into the Audit Stream Risk and Reporting Partner and work closely with Audit Stream Risk and Reporting Director. The Audit Stream Risk and Reporting team is a growing team and provides support to audit teams when audit risk and contractual issues emerge on audit engagements and with audit reporting matters. The role will include providing the teams with proactive support to resolve the issue and involving specialists from the wider AQD team when required. As part of this supportive and knowledgeable team, you'll have a chance to use and develop your technical skills to solve complex issues and contribute to the delivery of high quality audits. The key responsibilities of the role includes: Triaging and handling queries on form and content of audit report, engagement letters and other reporting matters Review and approval of non-standard engagement letters, amendments to terms of business, hold harmless letters and NDAs. Approval of modified audit reports and non-standard audit reports including component auditor reporting. Take responsibility for ad hoc projects and ensure that all processes and controls related to audit stream risk and reporting are correctly implemented to support a System of Quality Management, ensuring that any remediation points are addressed. Proactively identify wider risk and reporting issues and implement policies and guidance to assist the audit teams. Write and maintain templates, manuals, guidance and articles for use by the audit teams. Contribute to audit quality initiatives led by the wider Audit Quality Department. You'll be someone with: ACA or similar professional accountancy qualification. Excellent practical and technical audit risk and reporting experience. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. Ability to work both independently and collaboratively as part of a small team and able to use own initiative. Ability to think innovatively and creatively to identify ways to improve processes and guidance. Attention to detail. Excellent communication skills, both written and verbal, including an ability to communicate difficult messages. Takes personal responsibility and accountability for own work. An awareness of the UK regulatory requirements is useful but not essential. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
The Opportunity: We are seeking a dynamic and highly organised Operations Manager to join our Defence & Security Operations team. This is an exciting opportunity to lead the delivery of UDT while also supporting DSEI UK. The role requires a proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities. Based in the UK, the role will be primarily flexi-office based, with some travel required, including significant onsite presence during live events. The successful candidate must be adaptable and confident operating in high-pressure event environments, ensuring seamless execution and operational excellence across both markets. We are looking for an individual ready to take the next step into an Operations Manager role, with at least three years' experience in the exhibitions industry. The Candidate: We are looking for an exceptionally organised and proactive individual who can champion the fulfilment of a broad range of assigned duties. The successful candidate will have a methodical approach, have high attention to detail and be able to simultaneously manage a number of tasks. The role will mainly be flexi-office based however will require onsite work at live events. Here's who we are looking for: You enjoy being organised and anticipating people's needs You love being creative; you dream big, adopt new ways of working and get a thrill from being innovative You relish facing new challenges: you react, adapt and welcome change You are obsessed with positive customer experiences and outcomes. You want to develop your skillset by being exposed to a broad range of experiences and people You like to challenge assumptions and make decisions based on customer insight Key Responsibilities: Support the end-to-end operational delivery of a major launch event in Germany. Manage key elements of the event operations budget, including forecasting, cost tracking, and reporting to the Head of Operations. Negotiate supplier and contractor costs to ensure maximum value and cost efficiency. Work effectively within defined budget parameters and adapt to changing financial requirements. Collaborate closely with the Head of Operations, venue partners, exhibitors, and internal teams to support all build and breakdown activities in line with Health & Safety regulations and Clarion EMEA standards. Manage the development of risk assessments and ongoing health & safety planning. Manage the maintenance of accurate and compliant health & safety documentation for the event, producing a complete and verified Health & Safety file. Attend relevant health & safety training sessions and engage proactively with internal training programmes. Liaise with production, marketing, sales, and finance teams to ensure alignment across all event elements. Bring creative, solution-focused thinking to enhance event delivery and contribute innovative ideas. Produce and communicate accurate technical information for exhibitors, including the creation of an exhibitor manual/zone. Ensure full delivery and fulfilment of exhibitor packages. Develop detailed signage schedules and oversee implementation. Ensure the show build meets all plans, specifications, and quality expectations working closely with contractors. Manage contractors and suppliers before, during, and after the event to ensure seamless delivery. Assist with the creation and coordination of build, delivery, and breakdown schedules. Respond effectively to exhibitor and contractor needs both in the office and onsite-maintaining composure in high-pressure environments. Oversee the ordering and management of all onsite furniture and equipment. Maintain organised records, manage meeting schedules, take minutes, and handle follow-up communications. Manage event staffing levels to ensure adequate coverage throughout the exhibition. Support post-event evaluation and contribute to continuous improvement. Participate in regular internal meetings as well as external client discussions. Contribute to the company's Operations Group as an active member. Handle customer data confidently and in compliance with GDPR and other data privacy requirements. Be available to travel internationally as required Knowledge, Skills & Behaviours: Experience in the conference and exhibition industry or with a background in live events . Proven Health and Safety experience. Organised and methodical with the ability to manage multiple tasks effectively. Strong attention to detail. Customer focussed mindset. Confident communicator - an ability to communicate verbally and/or in writing with a wide range of personalities and levels of seniority. Experience managing budget tracking or cost control. Willingness to travel internationally as required. Self-motivated, enthusiastic, and proactive approach. Able to meet deadlines and respond to challenges in a fast-paced environment. Computer literate: proficient, versed, and working knowledge of various programmes and systems i.e. MS Office, Outlook. Experience with other web-based platforms like Salesforce, Pardot or Workday would be an advantage About Clarion Events Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we
Jun 24, 2026
Full time
The Opportunity: We are seeking a dynamic and highly organised Operations Manager to join our Defence & Security Operations team. This is an exciting opportunity to lead the delivery of UDT while also supporting DSEI UK. The role requires a proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities. Based in the UK, the role will be primarily flexi-office based, with some travel required, including significant onsite presence during live events. The successful candidate must be adaptable and confident operating in high-pressure event environments, ensuring seamless execution and operational excellence across both markets. We are looking for an individual ready to take the next step into an Operations Manager role, with at least three years' experience in the exhibitions industry. The Candidate: We are looking for an exceptionally organised and proactive individual who can champion the fulfilment of a broad range of assigned duties. The successful candidate will have a methodical approach, have high attention to detail and be able to simultaneously manage a number of tasks. The role will mainly be flexi-office based however will require onsite work at live events. Here's who we are looking for: You enjoy being organised and anticipating people's needs You love being creative; you dream big, adopt new ways of working and get a thrill from being innovative You relish facing new challenges: you react, adapt and welcome change You are obsessed with positive customer experiences and outcomes. You want to develop your skillset by being exposed to a broad range of experiences and people You like to challenge assumptions and make decisions based on customer insight Key Responsibilities: Support the end-to-end operational delivery of a major launch event in Germany. Manage key elements of the event operations budget, including forecasting, cost tracking, and reporting to the Head of Operations. Negotiate supplier and contractor costs to ensure maximum value and cost efficiency. Work effectively within defined budget parameters and adapt to changing financial requirements. Collaborate closely with the Head of Operations, venue partners, exhibitors, and internal teams to support all build and breakdown activities in line with Health & Safety regulations and Clarion EMEA standards. Manage the development of risk assessments and ongoing health & safety planning. Manage the maintenance of accurate and compliant health & safety documentation for the event, producing a complete and verified Health & Safety file. Attend relevant health & safety training sessions and engage proactively with internal training programmes. Liaise with production, marketing, sales, and finance teams to ensure alignment across all event elements. Bring creative, solution-focused thinking to enhance event delivery and contribute innovative ideas. Produce and communicate accurate technical information for exhibitors, including the creation of an exhibitor manual/zone. Ensure full delivery and fulfilment of exhibitor packages. Develop detailed signage schedules and oversee implementation. Ensure the show build meets all plans, specifications, and quality expectations working closely with contractors. Manage contractors and suppliers before, during, and after the event to ensure seamless delivery. Assist with the creation and coordination of build, delivery, and breakdown schedules. Respond effectively to exhibitor and contractor needs both in the office and onsite-maintaining composure in high-pressure environments. Oversee the ordering and management of all onsite furniture and equipment. Maintain organised records, manage meeting schedules, take minutes, and handle follow-up communications. Manage event staffing levels to ensure adequate coverage throughout the exhibition. Support post-event evaluation and contribute to continuous improvement. Participate in regular internal meetings as well as external client discussions. Contribute to the company's Operations Group as an active member. Handle customer data confidently and in compliance with GDPR and other data privacy requirements. Be available to travel internationally as required Knowledge, Skills & Behaviours: Experience in the conference and exhibition industry or with a background in live events . Proven Health and Safety experience. Organised and methodical with the ability to manage multiple tasks effectively. Strong attention to detail. Customer focussed mindset. Confident communicator - an ability to communicate verbally and/or in writing with a wide range of personalities and levels of seniority. Experience managing budget tracking or cost control. Willingness to travel internationally as required. Self-motivated, enthusiastic, and proactive approach. Able to meet deadlines and respond to challenges in a fast-paced environment. Computer literate: proficient, versed, and working knowledge of various programmes and systems i.e. MS Office, Outlook. Experience with other web-based platforms like Salesforce, Pardot or Workday would be an advantage About Clarion Events Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. ( ) Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Head of Customer Service South Yorkshire £55,000 - £60,000 + Benefits Permanent Are you an experienced Customer Service leader ready to take ownership of a high-performing function and shape the future of customer experience within a growing manufacturing and engineering business? We are partnering with a well-established and highly respected organisation in South Yorkshire to appoint a Head of Customer Service . This is a newly created opportunity offering the chance to make a significant impact, drive operational excellence, and develop a customer-centric culture across the business. This role would suit a strategic yet hands-on leader who thrives on improving processes, developing teams, and delivering exceptional customer outcomes in a fast-paced environment. The Opportunity As Head of Customer Service, you will be responsible for leading and developing the customer service function, ensuring customers receive an outstanding experience at every stage of their journey. Working closely with senior leadership, sales, operations, supply chain and production teams, you will drive service performance, implement best practices, and create a culture focused on continuous improvement and customer satisfaction. Key Responsibilities Lead, mentor and develop the Customer Service team to achieve high levels of engagement and performance. Define and deliver the customer service strategy aligned to wider business objectives. Drive customer satisfaction, retention and service excellence initiatives. Review, improve and optimise customer service processes, systems and workflows. Establish and monitor KPIs, service levels and performance metrics. Work cross-functionally with operations, manufacturing, logistics and sales teams to ensure seamless customer delivery. Manage escalated customer issues and implement preventative solutions. Identify opportunities for automation, efficiency improvements and enhanced customer experiences. Support business growth through strong customer relationship management and service delivery. Produce regular reports and insights for the senior leadership team. About You We are looking for a commercially minded customer service leader who combines strategic thinking with a genuine passion for people and customer experience. You will ideally possess: Proven experience in a senior Customer Service leadership role. Strong experience managing and developing customer service teams. A track record of driving service improvements, process optimisation and operational excellence. Excellent stakeholder management and communication skills. Strong analytical and problem-solving abilities. Experience working within a manufacturing, engineering, industrial or technical environment is highly desirable. The ability to influence and collaborate across multiple departments. A customer-first mindset with a passion for delivering exceptional service. What's on Offer? Salary of £55,000 - £60,000 depending on experience. Opportunity to join a successful and growing organisation. A genuine chance to shape and influence the customer service strategy. Supportive and collaborative leadership team. Long-term career progression opportunities. Comprehensive benefits package. If you're an ambitious Customer Service leader looking for your next challenge and want to play a key role in transforming customer experience within a successful South Yorkshire business, we'd love to hear from you, call Sarah on . Apply now for a confidential discussion and take the next step in your leadership career.
Jun 24, 2026
Full time
Head of Customer Service South Yorkshire £55,000 - £60,000 + Benefits Permanent Are you an experienced Customer Service leader ready to take ownership of a high-performing function and shape the future of customer experience within a growing manufacturing and engineering business? We are partnering with a well-established and highly respected organisation in South Yorkshire to appoint a Head of Customer Service . This is a newly created opportunity offering the chance to make a significant impact, drive operational excellence, and develop a customer-centric culture across the business. This role would suit a strategic yet hands-on leader who thrives on improving processes, developing teams, and delivering exceptional customer outcomes in a fast-paced environment. The Opportunity As Head of Customer Service, you will be responsible for leading and developing the customer service function, ensuring customers receive an outstanding experience at every stage of their journey. Working closely with senior leadership, sales, operations, supply chain and production teams, you will drive service performance, implement best practices, and create a culture focused on continuous improvement and customer satisfaction. Key Responsibilities Lead, mentor and develop the Customer Service team to achieve high levels of engagement and performance. Define and deliver the customer service strategy aligned to wider business objectives. Drive customer satisfaction, retention and service excellence initiatives. Review, improve and optimise customer service processes, systems and workflows. Establish and monitor KPIs, service levels and performance metrics. Work cross-functionally with operations, manufacturing, logistics and sales teams to ensure seamless customer delivery. Manage escalated customer issues and implement preventative solutions. Identify opportunities for automation, efficiency improvements and enhanced customer experiences. Support business growth through strong customer relationship management and service delivery. Produce regular reports and insights for the senior leadership team. About You We are looking for a commercially minded customer service leader who combines strategic thinking with a genuine passion for people and customer experience. You will ideally possess: Proven experience in a senior Customer Service leadership role. Strong experience managing and developing customer service teams. A track record of driving service improvements, process optimisation and operational excellence. Excellent stakeholder management and communication skills. Strong analytical and problem-solving abilities. Experience working within a manufacturing, engineering, industrial or technical environment is highly desirable. The ability to influence and collaborate across multiple departments. A customer-first mindset with a passion for delivering exceptional service. What's on Offer? Salary of £55,000 - £60,000 depending on experience. Opportunity to join a successful and growing organisation. A genuine chance to shape and influence the customer service strategy. Supportive and collaborative leadership team. Long-term career progression opportunities. Comprehensive benefits package. If you're an ambitious Customer Service leader looking for your next challenge and want to play a key role in transforming customer experience within a successful South Yorkshire business, we'd love to hear from you, call Sarah on . Apply now for a confidential discussion and take the next step in your leadership career.
We have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) In this role, you will Leadership and Governance: Lead and own the IT observability, Automation and Autohealing services for IAG Transform. Foster a culture of innovation, collaboration, and continuous improvement in the organisation. Develop and implement policies, process and procedures for observability service. Define standards for logs, event alerts and quality assurance. Establish governance frameworks to ensure consistent and compliant usage of observability tools. Set up technical review gov board for any monitoring solutions to define/validate/endorse monitoring strategies, solutions, demands, etc. Conduct regular audits to ensure compliance with established policies and standards. Responsible for providing an observability centre of excellence, own and provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models and aiops features. Process Improvement: Responsible to identify service optimisation initiatives to mature the overall service. Continuously improve IT and business service availability through effective use of observability and automation tooling. Identify opportunities to automate processes and reduce manual efforts. Optimise metric intelligence. Vendor Management: Manage vendors and partners to provide best in class service to meet IAG requirements. Manage vendor relationships, service-level agreements (SLAs), escalations and CSI plans. Evaluate and select new vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace, etc is feeding the right logs and metrics into event mgt module in service now. Optimize observability tooling infrastructure to improve efficiency, reliability, and performance. Ensure that all tools integrate seamlessly with each other and with other enterprise systems. Develop and maintain a roadmap for enterprise tool enhancements and upgrades. Set up business service monitoring dashboards for the critical business services Automation & Autohealing: Own the automation and autohealing service, platforms and tools. Define the automation and autohealing policy, process and procedure. Identify potential use cases for automation and autohealing and take it through the right governance to implement automation playbooks using ansible or any AWS/AZURE native services that seem fit for the use case. Responsible for reduction in manual efforts in service ops and increase in automation. Tool Integration and Optimization: Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity. Define the technical specifications, standards, and policy for technical integration of monitoring tools into ServiceNow/Ansible. Validate the technical architecture of the integration to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of observability and automation services. Serve as a subject matter expert for enterprise tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture. Significant experience in observability and automation architecture and enterprise systems. Proven expertise in designing, implementing, and managing a variety of observability tools such as Cloudwatch, Azure monitor, Datadog, ThousandEyes, etc. Proven expertise in designing, implementing and managing a variety of automation and autohealing tools such as ansible, NextThink and native AWS/Azure services. Experience of integrating with other industry tooling such as ServiceNow, Ansible, Next Think, GitHub, and other DevOps tooling. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Demonstrated ability to integrate and optimize observability tooling across complex IT environments in cloud hosting specifically AWS & Azure, On-Prem and SaaS. Preferred experience with range of cloud native solutions ie Kubernetes monitoring. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Experience in defining and owning the event management and automation process. Strong understanding of event correlation, noise reduction techniques which will complement the AIOps, automation and autohealing capabilities. Experience with defining observability, automation and autohealing strategies to increase the coverage and adoption across the landscape. Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages change to help shape the future direction of IAG Tech and organisation. Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Jun 24, 2026
Contractor
We have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) In this role, you will Leadership and Governance: Lead and own the IT observability, Automation and Autohealing services for IAG Transform. Foster a culture of innovation, collaboration, and continuous improvement in the organisation. Develop and implement policies, process and procedures for observability service. Define standards for logs, event alerts and quality assurance. Establish governance frameworks to ensure consistent and compliant usage of observability tools. Set up technical review gov board for any monitoring solutions to define/validate/endorse monitoring strategies, solutions, demands, etc. Conduct regular audits to ensure compliance with established policies and standards. Responsible for providing an observability centre of excellence, own and provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models and aiops features. Process Improvement: Responsible to identify service optimisation initiatives to mature the overall service. Continuously improve IT and business service availability through effective use of observability and automation tooling. Identify opportunities to automate processes and reduce manual efforts. Optimise metric intelligence. Vendor Management: Manage vendors and partners to provide best in class service to meet IAG requirements. Manage vendor relationships, service-level agreements (SLAs), escalations and CSI plans. Evaluate and select new vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace, etc is feeding the right logs and metrics into event mgt module in service now. Optimize observability tooling infrastructure to improve efficiency, reliability, and performance. Ensure that all tools integrate seamlessly with each other and with other enterprise systems. Develop and maintain a roadmap for enterprise tool enhancements and upgrades. Set up business service monitoring dashboards for the critical business services Automation & Autohealing: Own the automation and autohealing service, platforms and tools. Define the automation and autohealing policy, process and procedure. Identify potential use cases for automation and autohealing and take it through the right governance to implement automation playbooks using ansible or any AWS/AZURE native services that seem fit for the use case. Responsible for reduction in manual efforts in service ops and increase in automation. Tool Integration and Optimization: Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity. Define the technical specifications, standards, and policy for technical integration of monitoring tools into ServiceNow/Ansible. Validate the technical architecture of the integration to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of observability and automation services. Serve as a subject matter expert for enterprise tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture. Significant experience in observability and automation architecture and enterprise systems. Proven expertise in designing, implementing, and managing a variety of observability tools such as Cloudwatch, Azure monitor, Datadog, ThousandEyes, etc. Proven expertise in designing, implementing and managing a variety of automation and autohealing tools such as ansible, NextThink and native AWS/Azure services. Experience of integrating with other industry tooling such as ServiceNow, Ansible, Next Think, GitHub, and other DevOps tooling. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Demonstrated ability to integrate and optimize observability tooling across complex IT environments in cloud hosting specifically AWS & Azure, On-Prem and SaaS. Preferred experience with range of cloud native solutions ie Kubernetes monitoring. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Experience in defining and owning the event management and automation process. Strong understanding of event correlation, noise reduction techniques which will complement the AIOps, automation and autohealing capabilities. Experience with defining observability, automation and autohealing strategies to increase the coverage and adoption across the landscape. Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages change to help shape the future direction of IAG Tech and organisation. Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Hollywood Bowl Group
Hemel Hempstead, Hertfordshire
CRM Marketing Executive - Hemel Hempstead Do you have email marketing knowledge with a focus on tactical campaigns? Are you looking for a working culture that is fast-paced, people-focused and fun? Are you looking to join a company that is financially stable and has very exciting growth plans? If so, then look no further! The Why Our customers and the relationship we have with them are important to us. That's why we're looking to secure the services of a high-calibre individual with a proven track record in all aspects of CRM, customer data, and email marketing. Your ability to influence and engage at all levels will be key to your success. Join Hollywood Bowl Group as our CRM Marketing Executive, in return you'll get: Access to our Electric Vehicle scheme 22 days holiday + additional days with length of service 50% off food when you are working in centres Optional pension plan Ongoing training and development with access to development programmes and apprenticeship schemes Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Employee Assistance Programme (EAP) for you and your family Opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What Here's some of what you will be doing: Work with the brand and campaigns team to create fresh, engaging, and effective email creative for campaigns Focus on technical aspects such as triggers, automation, and personalisation Set up and broadcast email campaigns to deadlines using Bloomreach CDP, ensuring accurate audience selection, Google Analytics tagging, and testing for correct rendering and link functionality Co-ordinate support for tactical local emails, optimising campaigns and managing delivery timelines Support the delivery and maintenance of campaign, weekly, and monthly reporting with ongoing recommendations to improve email performance Deliver the email marketing test & learn programme in collaboration with the CRM team Support data-driven strategies for customer acquisition and retention Optimise and maintain the Customer Data Platform, ensuring data quality and campaign efficiency Assist in implementing and refining marketing communications journeys for new and existing customers Identify opportunities for automated CRM programmes and optimise existing programmes Collaborate with internal teams to deliver integrated campaigns in line with the national retail calendar and brand guidelines To be successful, you'll have: Previous experience in a similar CRM/email marketing role in a fast-paced, commercially focused e-commerce business Experience of databases and marketing automation platforms Understanding of best practice including CDPs, CRMs, email deliverability, and reputation Hands-on experience with automation and triggers Basic HTML knowledge Experience managing external creative and email agencies Experience in multi-site leisure business (desirable) Proficiency in Outlook, Word, and Excel Working knowledge of Exponea/Bloomreach CDP or similar Strong analytical skills, excellent communication, and attention to detail Ability to work to deadlines in a fast-paced environment Creative flair and commercial acumen Comfortable working with customer data The Who Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Jun 24, 2026
Full time
CRM Marketing Executive - Hemel Hempstead Do you have email marketing knowledge with a focus on tactical campaigns? Are you looking for a working culture that is fast-paced, people-focused and fun? Are you looking to join a company that is financially stable and has very exciting growth plans? If so, then look no further! The Why Our customers and the relationship we have with them are important to us. That's why we're looking to secure the services of a high-calibre individual with a proven track record in all aspects of CRM, customer data, and email marketing. Your ability to influence and engage at all levels will be key to your success. Join Hollywood Bowl Group as our CRM Marketing Executive, in return you'll get: Access to our Electric Vehicle scheme 22 days holiday + additional days with length of service 50% off food when you are working in centres Optional pension plan Ongoing training and development with access to development programmes and apprenticeship schemes Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Employee Assistance Programme (EAP) for you and your family Opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What Here's some of what you will be doing: Work with the brand and campaigns team to create fresh, engaging, and effective email creative for campaigns Focus on technical aspects such as triggers, automation, and personalisation Set up and broadcast email campaigns to deadlines using Bloomreach CDP, ensuring accurate audience selection, Google Analytics tagging, and testing for correct rendering and link functionality Co-ordinate support for tactical local emails, optimising campaigns and managing delivery timelines Support the delivery and maintenance of campaign, weekly, and monthly reporting with ongoing recommendations to improve email performance Deliver the email marketing test & learn programme in collaboration with the CRM team Support data-driven strategies for customer acquisition and retention Optimise and maintain the Customer Data Platform, ensuring data quality and campaign efficiency Assist in implementing and refining marketing communications journeys for new and existing customers Identify opportunities for automated CRM programmes and optimise existing programmes Collaborate with internal teams to deliver integrated campaigns in line with the national retail calendar and brand guidelines To be successful, you'll have: Previous experience in a similar CRM/email marketing role in a fast-paced, commercially focused e-commerce business Experience of databases and marketing automation platforms Understanding of best practice including CDPs, CRMs, email deliverability, and reputation Hands-on experience with automation and triggers Basic HTML knowledge Experience managing external creative and email agencies Experience in multi-site leisure business (desirable) Proficiency in Outlook, Word, and Excel Working knowledge of Exponea/Bloomreach CDP or similar Strong analytical skills, excellent communication, and attention to detail Ability to work to deadlines in a fast-paced environment Creative flair and commercial acumen Comfortable working with customer data The Who Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Jun 24, 2026
Full time
We have an exciting opportunity for a IT Service Resilience Senior Manager to join our IT team, based in A&O Shearman's Belfast office. Information Technology team - Belfast Accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third party providers. What you will do The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements. It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams. Key Stakeholders; I&O Support teams & InfoSec Business Continuity Management Regional IT Support team Technical Delivery and Project & Programme Delivery Software vendors and Managed Service Providers Responsibilities; Ownership and leadership execution in the following areas: Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors. Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans. Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing. Develop and maintain dependency maps that capture application, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design. Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests. Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies What you will have Experience 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross-functional teams. Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language. Exposure of working in both Agile and Waterfall delivery methodologies. Personal Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on "prevention by design" Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams Excellent customer-facing skills with a good grasp of key drivers and requirements within the business. Understanding of how technology resilience directly impacts business operations, continuity, and profitability. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here . About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
