Customer Service Administrator

Your new company
Hays are currently recruiting a Customer Service Administrator to join a busy and customer-focused team on a temporary basis for a minimum of 8 weeks. This role involves high-volume phone-based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast-paced environment.
Your new role
Key Responsibilities

• Handling inbound customer calls and emails professionally and efficiently
• Responding to customer queries regarding claims and processes
• Accurately processing claims and updating internal systems
• Gathering and verifying information to support claims assessment
• Maintaining clear and accurate records in line with procedures
• Managing workloads effectively while meeting deadlines and service levels
• Providing a high standard of customer care at all times

• Previous experience in a customer service, call-handling, or administrative role
• Confident and professional telephone manner
• Strong attention to detail and accuracy, particularly when processing information
• Comfortable working to set processes and guidelines
• Good organisational skills and the ability to manage multiple tasks
• Reliable, adaptable, and available for a minimum 8-week temporary assignment

• Temporary role with a minimum commitment of 8 weeks
• Valuable experience within a structured and supportive team
• Immediate start available
• This is an office based role.