Job Description
Technical Customer Services
Strong technical understanding of equipment, systems, or manufacturing-related technologies.Proven ability to diagnose and resolve technical issues across hardware and software.Excellent communication skills, with the ability to explain complex technical concepts clearly.Strong attention to detail with high-quality documentation skills.Experience in a technical support, applications engineering, or similar role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Your new company
We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution.
Your new role
As a Technical Customer Services Administrator, your role will involve:
- Technical Support & Troubleshooting.
- Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.
- Diagnose and resolve hardware, software, and workflow issues.
- Escalate complex or unresolved issues to specialist teams where appropriate.
- Customer Support, Enablement & Training.
- Support customers in understanding and using equipment and software effectively.
- Deliver technical guidance and assist with problem-solving.
- Contribute to the development of user guides, FAQs, and training materials.
- Support delivery of training sessions (remote or on-site where required).
- Pre-Sales & Post-Sales Support.
- Collaborate with commercial teams to support demonstrations and technical discussions.
- Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle.
- Knowledge Management & Continuous Improvement.
- Accurately document technical issues, resolutions, and processes.
- Maintain and contribute to internal knowledge bases and customer-facing resources.
- Identify recurring issues and suggest improvements to products, processes, or documentation.
- Cross-Functional Collaboration.
- Work closely with engineering, product, and customer-facing teams to improve overall service delivery.
- Coordinate with field-based teams for issues requiring on-site intervention or repair.
Strong technical understanding of equipment, systems, or manufacturing-related technologies.Proven ability to diagnose and resolve technical issues across hardware and software.Excellent communication skills, with the ability to explain complex technical concepts clearly.Strong attention to detail with high-quality documentation skills.Experience in a technical support, applications engineering, or similar role.
- Experience within industrial, engineering, or manufacturing environments.
- Exposure to customer-facing technical roles supporting complex products or systems.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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