356 jobs found

Income Collection Assistant Walsall £14.82 - £15.31 per hour To provide an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation. Role specific duties and accountabilities: Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. Provide training, support and information relating to income collection and debt recovery policies, processes and procedures to colleagues and other stakeholders as appropriate including attending and actively participating in working groups and other meetings as appropriate. Prepare accurate, clear and concise casework records/notes and identify/enter key action points/outcomes/dates (incl. diary entries) on relevant systems (including debt collection agency systems) to ensure timely monitoring of arrears cases in accordance with the relevant policies and procedures. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Customer Support Engineer £35k + Salary Sacrifice Pension 5%, Healthcare, Health Cash Plan Free Lunch on a Friday One day a week work from home - flexible start/finish times West Midlands. Ref: 25502 An exciting opportunity has arisen for a technically minded Customer Support Agent to join a leading engineering and automation business within a growing technical support team. This role is ideal for someone with experience supporting industrial equipment, machinery, automation systems, robotics, manufacturing equipment or technical products in a customer-facing environment. Working closely with customers, service engineers and sales teams, you will act as a key technical support contact, helping customers identify the correct solutions, prepare quotations, process orders and manage projects through to completion. Customer Support Engineer - The Role: Acting as the primary point of contact for customer enquiries relating to technical products, spare parts, service requirements and support solutions Assessing customer requirements and identifying appropriate products, components and service offerings Preparing technical quotations and commercial proposals Managing customer orders from receipt through to delivery and invoicing Liaising with engineering, service and sales teams to ensure customer requirements are fulfilled Coordinating with international suppliers and manufacturing facilities regarding product availability and lead times Managing opportunities within Salesforce CRM and supporting pipeline development activities Following up quotations and identifying opportunities for additional business and account growth Providing proactive support to maximise customer satisfaction and commercial performance Maintaining accurate customer, order and opportunity data within Salesforce and SAP Producing reports, activity updates and performance metrics as required Customer Support Engineer - The Person: We are seeking an individual who can combine strong customer relationship skills with a genuine understanding of technical products and engineering environments. Previous experience supporting customers within an engineering, automation, machinery, manufacturing or industrial environment The ability to understand technical enquiries and interpret customer requirements Experience preparing quotations and processing technical sales orders A strong understanding of spare parts, service support or after market activities Experience working with ERP and CRM systems such as SAP and Salesforce Excellent communication and relationship-building skills Strong organisational skills with the ability to manage multiple priorities A proactive, solutions-focused approach to customer support A qualification in Electrical Engineering, Electronics, Automation, Mechatronics, Industrial Engineering, Physics or a related discipline would be advantageous, however practical industry experience is key. Your current role may be Service Support, Spare Parts Sales/Support, Internal Sales or Service Coordination. This position offers the chance to join a business that is investing heavily in growth, technology and customer experience. The successful candidate will become part of a collaborative team supporting a highly technical product portfolio, with genuine opportunities to progress into senior customer support, team leadership or commercial sales positions in the future. Located in the West Midlands, this role would be commutable from Oldbury, Smethwick, Tipton, Dudley, Walsall, Aldridge, Sedgley, Northfield, Tettenhall, Wednesbury, West Bromwich, Great Barr, Wolverhampton, Birmingham, Halesowen, Stourbridge, Darlaston, Bilston, Willenhall, Bloxwich and Wednesfield. Looking for a job involved with automation, control systems, process control or systems integration? Register your details on our website where you will find a full list of live positions where a customised automated search process allows immediate access to new vacancies as they are registered. Free, confidential service. For further information please contact Sarah Clarke.

Commercial Sales Account Manager Marks Tey 40,000pa plus bonus Hybrid Parking onsite Pure are delighted to be representing an organisation who are looking for an experienced account manager. This person will be responsible for working directly with distributors, agents, and retail partners. The role will focus on account management, commercial planning, relationship development, and supporting wider commercial and business development activities. Key Responsibilities 1. International Account Management Manage a portfolio of international distributors, agents, and retailers. Deliver revenue and profit KPIs across assigned accounts. Translate the international commercial strategy into tailored account plans. Build and nurture strong relationships at both operational and strategic levels. Negotiate commercial terms including pricing, promotional activity, space allocation, and product ranging. Maintain accurate and up-to-date account documentation. 2. Commercial Support Prepare and issue customer support materials such as bespoke quotes, price lists, and new line forms. Coordinate product training and merchandising activities for partners to drive performance. Regularly monitor and report competitor insights and market activity across all territories. Support planning, execution, and follow?up of commercial initiatives including trade shows, training sessions, and commercial events (may include occasional out?of?hours work). Maintain CRM and associated sales, marketing, and logistics databases. Provide clear weekly reporting on sales performance, forecasts, invoicing, and key commercial metrics. 3. Cross-Functional Collaboration Work closely with internal teams including: Commercial Marketing & PR Logistics Finance Business operations Provide support to internal departments to ensure efficient coordination and strong commercial execution. 4. Travel Requirements Willingness to travel internationally as required to support account management, training, events, and relationship building.

AI GTM Solution Engineer (GenAI / LLM / Pre-Sales) We re hiring an AI GTM Solution Engineer to help shape and deliver cutting-edge Generative AI (GenAI) and LLM-powered solutions for enterprise customers. This is a customer-facing pre-sales / solution engineering role where you ll design, prototype and demonstrate AI solutions, working closely with sales, product and engineering teams. Key Responsibilities Design and deliver AI / GenAI solutions aligned to customer use cases Build and showcase POCs, demos and technical presentations Work with LLMs, LangChain, OpenAI APIs and AI agents Support solution architecture, APIs, integrations and cloud deployments Collaborate across GTM, sales and engineering to refine offerings Requirements Experience in Solution Engineering, Pre-Sales, Sales Engineering or Technical Consulting Strong knowledge of LLMs, Generative AI, Machine Learning Hands-on with LangChain, OpenAI, GPT or similar tools Programming experience in Python Experience with APIs, integrations and REST services Cloud exposure: AWS, Azure or GCP Proven experience delivering POCs, demos or customer-facing solutions Desirable Experience building AI-powered enterprise solutions Background in startups or high-growth environments Exposure to AI agents or agentic workflows This is a high-impact opportunity to work at the forefront of AI innovation, influencing GTM strategy and delivering real-world AI solutions.

Customer Service Agents Salary: £23,500 Location: Wythenshawe - onsite Hours: Mon-Fri (9am-5pm) Contract: Permanent About the role An excellent opportunity has become available for a Customer Service Advisor to join a growing team in Wythenshawe. This role is suited to someone who is committed to delivering high quality customer service and enjoys working in a supportive and inclusive environment.You will play an important role in ensuring customers receive clear, professional and empathetic support at every stage of their journey. The organisation offers full training, ongoing development, and a strong focus on compliance and customer care. What you will do In this role, you will support customers through a range of queries and processes, ensuring each interaction is handled with care and professionalism. Your responsibilities will include: Managing inbound calls, responding to customer queries and providing updates Making outbound calls to gather information and provide progress updates Sending and resending secure links for documents, identification and signatures Handling customer concerns and complaints with empathy and professionalism Supporting vulnerable customers in line with regulatory requirements Managing cancellation requests and working towards fair outcomes Processing data requests such as subject access requests in line with data protection guidelines Monitoring shared inboxes and responding to emails in a timely manner Updating customer records accurately using internal systems Working with colleagues across teams to support smooth case progression What we are looking for To succeed in this role, you should have experience in a customer focused position and be confident communicating with a wide range of people. You will ideally demonstrate: Strong verbal and written communication skills Good attention to detail when recording and updating information A calm and empathetic approach, particularly in sensitive situations Experience using customer management systems or similar tools An understanding of compliance requirements such as data protection and customer care standards The ability to work both independently and as part of a team Good organisational skills and the ability to manage multiple tasks A willingness to learn and take part in ongoing training Apply If you are looking for a role where you can make a real difference and develop your career in customer service, we would like to hear from you.Apply today to take the next step. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Job Description Contact Centre Agent Location: Stone (Hybrid following probation) Salary: £26230 + uncapped commission Hours: Full-time We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast-paced, customer-focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for development. Benefits as a Contact Centre Agent: £26,230 basic salary + uncapped commission Hybrid working model (3 days office / 2 days home after successful probation) 25 days annual leave plus bank holidays Mandatory office shutdown between Christmas and New Year Dedicated 2-week training programme Flexible shift patterns Company pension scheme Company sick pay scheme Free onsite parking Key responsibilities as a Contact Centre Agent: Handle inbound and outbound customer contact via telephone, email, and live chat Collect overdue payments and agree affordable payment plans in line with client instructions Assess customer financial circumstances and tailor solutions accordingly Maintain a professional, empathetic, and assertive approach in all interactions Work collaboratively to achieve individual and team performance targets Accurately update internal systems and maintain detailed case notes Ensure compliance with regulatory, data protection, and internal policies Requirements as a Contact Centre Agent: Minimum of 1 year's call centre experience, including objection handling and negotiation Proven customer service experience Strong written and verbal communication skills Confident IT user with the ability to learn new systems quickly Resilient, self-motivated, and target-driven Strong negotiation and problem-solving skills Positive attitude with strong attention to detail and multitasking ability Successful candidates will be required to complete relevant background checks prior to employment. Apply today to discuss the role in more detail! loz1

Part-Time, Permanent Sale, M33 6WT £14.73 per hour £27,000 pro rata Hours : 3 days per week Tuesday and Friday fixed Location : Fully office-based Charter Buildings, 9 Ashton Lane, Sale Pay : £14.73 per hour £27,000 pro rata Job Type: Permanent Start : As soon as possible The Role This is a part-time, client-facing role that demands professionalism, commercial awareness, and the ability to manage complex administrative processes with precision. The successful candidate will be required to work three days a week, with Tuesday and Friday being fixed days. This is a fully office-based role across the three days. Core Responsibilities Serve as the primary point of contact for clients across all inbound channels, delivering accurate, timely, and professional responses that reflect the firm s reputation for excellence. Own and manage the shared inbox, triaging communications effectively, resolving queries at first point of contact where possible, and ensuring no client is left waiting. Proactively manage the records request process from pre-year-end planning through to receipt of records, attending weekly accounts production meetings and following up any queries. Manage the end-to-end client onboarding process, from initial sign-up through to full system integration. This includes adding new clients to all relevant platforms (TaxCalc, Karbon, Xama, Client Window, and Inform Direct), configuring all associated workflows within Karbon, and issuing welcome communications. Responsibilities also encompass gathering any outstanding client information, completing required HMRC registrations, and submitting applications for agent authorisation. Take ownership of client data integrity across all internal systems and relevant departments, ensuring records are accurate, compliant, and up to date at all times. Represent the firm at reception, creating a strong first impression and delivering a consistently high standard of in-person client experience. Act as a flexible operational resource across departments, providing high-quality administrative support where priorities demand it. Qualifications and Experience A formal qualification is not a prerequisite, but you will bring demonstrable experience in a professional services environment, ideally within accountancy, legal, financial services, or a similarly regulated sector. You will be comfortable navigating compliance frameworks, managing sensitive client data, and working to tight deadlines across multiple workstreams simultaneously. Key Competencies Polished written and verbal communication skills, with the confidence to engage with clients and senior stakeholders at all levels. Strong working knowledge of professional office environments and the standards expected within a regulated firm. Exceptional attention to detail, particularly when handling compliance documentation, legal paperwork, and client records. A proactive, self-directed working style with the ability to manage competing priorities and meet deadlines without close supervision. Sound commercial awareness and the interpersonal skills to build lasting client relationships and contribute to client retention. Adaptability and a genuine commitment to supporting colleagues and clients as business needs evolve. What Success Looks Like In this role, it s not just task completion that s important but also the quality of the client relationships you build and maintain, the accuracy and compliance of the work you produce, and your ability to operate as a trusted, dependable member of a close-knit professional team. You will take ownership of your workload, communicate proactively, and bring a level of professionalism and pride to everything you do. Benefits 22 days annual leave plus 8 bank holidays Flexible start times 08 00 or 09 00 with 45 minutes for lunch; early Friday finish Free gym membership Workplace pension scheme Free on-site parking Private medical insurance Sick pay Team lunch on the last Tuesday of the month and team days every six months Discretionary quarterly bonus Study support considered on a case-by-case basis for relevant professional qualifications Requirements • Ability to reliably commute to Sale M33 6WT (required) • GCSE or equivalent (required) • 3 years professional office experience (required) • Fluent English, written and spoken (required) • Right to work in the United Kingdom (required) About BWP Inspire BWP Inspire is an advisory-led accountancy practice based in Sale, Manchester. We work with SMEs across manufacturing, creative and digital sectors helping business owners understand their numbers, plan for growth and build businesses that fund the lives they want. Compliance is our entry point, not our destination. Our culture is warm, close-knit and genuinely people-first. We are proud members of the B1G1 giving community and take our responsibilities to clients, colleagues and the wider community seriously. BWP Inspire Charter Buildings, 9 Ashton Lane, Sale, M33 6WT REF-(Apply online only)

Electrician Our client is a fast-growing company providing high-quality repairs and maintenance services to a range of residential customers, including social housing providers, estate agents, and private landlords. We pride ourselves on delivering professional, responsive, and customer-focused solutions that ensure homes are maintained to the highest standards. To live around Newport/Cardiff or BrIstol. Job opportunity We are seeking an experienced and qualified Electrician to join our team. The successful candidate will play a key role in helping with signing off work. the company are NIECC Approved, as well as carrying out responsive electrical repairs and maintenance across the Cardiff, Newport, Bristol, Wiltshire and the Southwest, M4 Corridor. This is an excellent opportunity for a motivated professional who wants to be part of a growing company and contribute to our continued success. Key Responsibilities Carry out electrical repairs and maintenance in occupied domestic properties Support the company in achieving and maintaining NIC EIC accreditation Ensure all electrical work meets current regulations and quality standards Provide excellent customer service and maintain a professional attitude at all times Complete required documentation and compliance records accurately Requirements Minimum 5 years electrical experience in domestic environments (social housing experience desirable) C&G 2330 Level 3 (Electrical Installation) or equivalent NVQ Level 3 in Electrical Installation (Buildings and Structures) C&G 2391 Testing and Inspection qualification BS7671:th Edition Wiring Regulations AM2 Preferable Full UK driving licence Own hand tools Excellent communication and customer service skills Willingness to undergo DBS and background checks Desirable Clean driving licence What they Offer Competitive salary Fully expensed company vehicle with fuel card Mobile device provided Contributory pension scheme Company uniform 28 days holiday per year (including bank holidays) Hours 8am-4pm Monday - Friday Overtime paid at 1.5x Work life balance Experience Electrical: 8 years (required) Call and apply with your CV Job Types: Full-time, Permanent Benefits: Company car Company pension

Collections Agent Salary 25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities Speaking to customers regarding overdue accounts Negotiate and agree sustainable repayment plans based on customers' circumstances Identify and escalate vulnerable customers in line with company procedures Follow up on missed payments including unpaid direct debits Maintain accurate records of all conversations and actions on internal systems Work to daily, weekly, and monthly collections targets Liaise with third-party collection agencies when required Review and progress accounts towards further recovery action where appropriate Skills & Experience Experience in a telephone-based collections, debt recovery or call centre environment is desirable Confident communicator with strong negotiation skills Resilient, persistent, and able to handle challenging conversations Empathetic approach with the ability to treat customers fairly Strong organisational skills and attention to detail Ability to work both independently and as part of a team Personal Attributes Professional and confident telephone manner Calm under pressure and results-focused Energetic and can work with purpose Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Property Administrator 25,000 - 27,000 Per Annum DOE Contributory Pension Full Time Beeston, Nottingham Permanent Full UK driving licence is essential We are seeking a proactive, organised, and client-focused Property Administrator to join our team. This role is central to the operation of our property portfolio, supporting activities across sales, lettings, and property management. You'll be a key liaison between landlords, tenants, buyers, vendors, contractors, and internal teams, ensuring excellent service delivery at every stage of the property lifecycle. Key Responsibilities: Sales & Lettings Support: Assist with the marketing of properties, including online listings, brochures, and photography coordination. Handle enquiries, arrange viewings, and support agents with sales and lettings progression. Liaise with vendors, buyers, landlords, and tenants throughout the transaction process. Prepare tenancy agreements, sales memorandums, and relevant documentation. Support referencing and compliance processes (e.g., Right to Rent, AML checks, etc.). Property Management: Act as the first point of contact for tenants and landlords regarding maintenance and tenancy issues. Coordinate maintenance and repair works with contractors, ensuring timely resolution and quality standards. Conduct periodic property inspections and report findings. Manage rent increases and deposit returns. Ensure all properties comply with relevant legal requirements (e.g., gas safety, EICR, EPC). Administrative & Operational: Maintain accurate records and update property management systems Track key dates and deadlines (e.g., tenancy expiries, compliance checks). Skills & Experience: Previous experience in residential property sales, lettings, or management is essential. Strong organisational and multitasking abilities. Excellent verbal and written communication skills. Proficient in Microsoft Office and property management software (e.g., JUPIX). Familiarity with UK property legislation and compliance (e.g., Tenancy Act, HMO regulations). A customer-centric mindset with the ability to handle difficult situations calmly and professionally. Qualifications: Full UK driving licence is essential Experience in lettings is essential What We Offer: Competitive salary Commission opportunities Ongoing training and career development prospects. Friendly and supportive team environment. If this role is of interest and you meet the above criteria, then please apply immediately

Fleet Controller Job Description We are looking for an experienced fleet controller to oversee the everyday operations and maintenance of our truck and trailer fleet, which includes curtain siders, box trailers, double decker's and more. To qualify for this role you MUST have a confident understanding of HGVs and trailers, and be from a HGV mechanical background. Key Responsibilities Maintenance of Fleet and Equipment Ensure that planned maintenance is efficiently organised and documented using our fleet management platform Receive all vehicle and equipment breakdown and damage repair requests and take the appropriate action with our service agents, workshop or dedicated Mobile fleet support team Record all fleet maintenance activity accurately and efficiently using our fleet management software Ensure customers are advised of any issues regarding fleet maintenance or breakdowns. Liaise with all workshops, mobile and third-party engineers to organise fleet maintenance tasks. Receive all breakdown calls and allocate engineers/service agents accordingly. Ensure all fleet maintenance documentation is accurately entered into software programmes and databases for reporting and reference purposes. Answer telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently. In the event of vehicle breakdown organise recovery service and replacement vehicles. Maintain records for road tax and MOT schedules ensuring vehicles and trailers are compliant for road use. Control and approve repair costs, authorising vehicle warranty and maintenance repairs within financial control limits. Control costs without adversely affecting safety or customer service standards or the quality of the hire fleet Provide accurate reports to fleet and operational teams as requested to inform colleagues on agreed performance parameters. Quality and safety Be conversant and apply all organisational policies and procedures and the software systems used to access and support all processes. Report incidents which are documented in accordance with company policy. Reporting incidents that colleagues bring to your attention and vehicle off road reports Work as part of a team to ensure engagement and two way communication using all available methods, including electronic mail, team meetings and weekly operation meetings Reports Directly To: Operations Manager / Managing Director Salary: £32,000 Hours of work: Monday - Friday 08:00 - 17:30 with 1 in 4 Saturday morning rota from 08:00 - 12:00. Holiday: 20 days holiday plus all bank holidays. Loyalty Bonus: After 2 years of service (1 day additional holiday and up to an extra 5 days after 7 years)

Customer Service Agent (B2B) - Immediate Start Location: Marlow Contract: 3 Month Fixed Term Contract Start Date: Immediate (Monday Start) Hours: Full Time/ Office based We're currently recruiting for a Customer Service Agent to join a busy UK Operations team on a 3-month fixed term contract, with an immediate start available (Monday). This is a fantastic opportunity for someone with strong B2B customer service experience to join a fast-paced and customer-focused environment. Key Responsibilities: Managing customer interactions via phone, email, and internal systems Processing and managing customer orders in line with internal SOPs and compliance requirements Handling general and order-specific enquiries efficiently and professionally Providing accurate pricing and delivery information Investigating and resolving customer queries and complaints Logging all customer interactions and ensuring accurate record keeping Coordinating with internal teams including Sales, Planning, Logistics, and After Sales Support Organising workload to meet strict customer deadlines Supporting continuous improvement within the customer service function Carrying out ad-hoc duties as required Skills & Experience Required: Previous experience within a B2B Customer Service role (essential) Strong working knowledge of CRM systems (SAP desirable) Excellent communication skills, both written and verbal Confident handling complaints and challenging customer situations Strong attention to detail with accurate data entry skills Highly organised with excellent time management Proactive, positive, and customer-focused approach Strong Microsoft Office skills This role requires someone who can hit the ground running, thrives under pressure, and is committed to delivering a high level of customer service. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Traffic Co-ordinator Clydach, Swansea Competitive Pay Full-time Hours Monday to Friday Permanent Introduction Acorn by Synergie is recruiting for a Traffic Co-ordinator to join a well-established and respected organisation based in Clydach, Swansea. This is an excellent opportunity to play a key role within the logistics and shipping department, supporting efficiency, safety and quality across site operations. The Traffic Co-ordinator will support the safe, compliant and efficient running of the logistics operation. This is a key role within the Traffic Office, responsible for coordinating the movement of materials and ensuring all transport, customs and documentation requirements are met in line with operational needs and regulatory standards. The successful candidate will have experience within a logistics or supply chain environment, with a proactive approach, strong attention to detail and the ability to work effectively in a fast-paced industrial setting. Key Duties Coordinate truck and container bookings in line with production schedules and customer requirements. Plan and communicate loading dates, and proactively manage any delays or disruptions. Prepare and process shipping and customs documentation. Liaise with carriers, shipping lines, customs agents and internal stakeholders to ensure smooth logistics operations. Ensure carriers comply with site rules, security requirements and contractual obligations. Maintain effective communication with stakeholders to minimise operational issues and shipment delays. Accurately create and update shipment details within SAP. Provide on-site support, including processing paperwork and interacting with drivers attending site. Requirements Proven experience working within a logistics, transport or supply chain environment. Dangerous goods qualification and knowledge of the shipment of goods by road and sea is desirable (ADR and IMDG). Working knowledge of SAP or a similar ERP system. Understanding of UK import, export and customs procedures. Strong organisational skills with the ability to prioritise effectively. High level of accuracy and attention to detail. Ability to work to deadlines in a dynamic operational environment. Proactive, responsive and solutions-focused approach. The ideal candidate will be an organised and dependable individual who thrives in a busy operational environment and has proven experience working within a logistics, transport or supply chain environment. You will be a strong communicator, confident in liaising with a range of internal and external stakeholders, and able to build effective working relationships. You will demonstrate a proactive mindset, taking ownership of tasks and identifying solutions to challenges as they arise. A strong commitment to safety and compliance is essential, alongside a flexible approach to supporting the needs of the refinery. Experience in an industrial or regulated environment, such as COMAH, would be advantageous but is not essential. What We Offer The opportunity to join a well-established and respected organisation. A key role within a busy logistics and shipping operation. A full-time permanent position based in Clydach, Swansea. Interested? If you have the relevant experience, skills and qualifications for this Traffic Co-ordinator role and are looking for a new full-time opportunity with a well-established employer, apply now with your up-to-date CV.

Job Overview We are seeking an organised, professional, and customer-focused Mortgage Administrator to support a busy team of Mortgage and Protection Advisers. The successful candidate will play a vital role in managing mortgage applications from initial enquiry through to completion, ensuring clients receive a seamless and efficient service throughout their property finance journey. This role requires excellent attention to detail, strong communication skills, and the ability to manage multiple cases simultaneously. Key Responsibilities Supporting Mortgage Advisers with the administration of residential, remortgage, buy-to-let, and specialist lending applications Managing mortgage cases from application through to offer and completion Liaising with clients, lenders, solicitors, estate agents, and other third parties to progress applications Obtaining and reviewing client documentation, ensuring all compliance requirements are met Maintaining accurate client records and updating internal CRM systems Chasing outstanding documents and information from clients and third parties Monitoring application progress and proactively resolving delays Preparing suitability and application documentation for advisers Managing adviser diaries and scheduling client appointments Handling incoming telephone calls, emails, and client enquiries professionally Assisting with mortgage reviews, product transfers, and remortgage opportunities Ensuring all work is completed in accordance with FCA regulations and company procedures Requirements Previous experience in mortgage administration, financial services administration, or a similar role Strong understanding of the mortgage application process Excellent organisational and time management skills High level of accuracy and attention to detail Professional communication and customer service skills Ability to work effectively in a fast-paced environment Competent in Microsoft Office and CRM systems Experience working with lenders, solicitors, and property professionals is advantageous Personal Attributes Client-focused approach Strong problem-solving skills Proactive and self-motivated Ability to manage multiple deadlines and priorities Professional and confidential in handling sensitive information Positive attitude and willingness to support the wider team

We are partnering with an established organisation currently investing significantly in its AI and generative search capabilities. They are looking to appoint a Senior AI Engineer to play a key role in designing and delivering production-grade AI systems focused on accuracy, scalability, and real-world impact. This position sits within a growing AI function and will focus heavily on Retrieval-Augmented Generation (RAG), agentic workflows, evaluation frameworks, and LLM optimisation. Key Responsibilities: Design and develop scalable RAG pipelines and generative AI workflows Build solutions using LangChain, LangGraph, and LlamaIndex Implement retrieval strategies including reranking, chunking, and retrieval fusion Develop agentic workflows with a focus on robustness and maintainability Contribute to experimentation, evaluation, and AI quality frameworks Support fine-tuning, instruction tuning, and model optimisation initiatives Mentor junior engineers and contribute to technical best practices Key Requirements: Strong Python engineering experience Commercial experience building production-grade AI/ML systems Hands-on experience with RAG architectures and LLM workflows Experience with LangChain, LangGraph, and/or Llama Index Understanding of evaluation methodologies for generative AI Experience working within scalable cloud environments (AWS preferred) Ability to operate in a senior or technical leadership capacity Desirable: Graph-RAG experience Databricks exposure Experience deploying customer-facing AI systems This is an excellent opportunity to join a forward-thinking organisation where AI is a genuine strategic priority and engineering quality is highly valued. 51752MS INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.

Applications are welcomed from experienced New Homes Sales Managers, Senior Sales Negotiators and Valuers looking to progress into their first management role. New Homes Sales Manager Manston, Kent Competitive Salary (DOE) Permanent Full Time About the Role An exciting opportunity has arisen for an experienced property professional to join a successful and growing residential developer as a New Homes Sales Manager. This role will be responsible for driving sales performance across multiple developments, supporting site sales teams, implementing effective sales strategies, and ensuring an exceptional customer journey from initial enquiry through to completion. We are keen to speak with experienced New Homes Sales Managers, as well as ambitious Senior Sales Negotiators or Valuers who are looking to take the next step in their career. Key Responsibilities Drive sales performance across multiple new homes developments Support, coach and develop site-based sales teams Monitor sales activity, reservations, exchanges and completions Assist with recruitment, training and ongoing development of sales staff Review market activity and competitor developments to help inform pricing and sales strategy Work closely with senior management to maximise revenue and sales performance Ensure a consistently high standard of customer service throughout the sales process Support with sales forecasting and reporting Build and maintain strong relationships with estate agents, mortgage brokers, solicitors and other key stakeholders Attend customer appointments and assist with negotiations where required Identify opportunities to improve processes and increase sales conversion rates About You Previous experience within new homes sales, estate agency or residential property sales Experience as a New Homes Sales Manager, Sales Manager, Senior Sales Negotiator, Valuer or similar Strong understanding of the residential property market Experience carrying out market appraisals and property valuations would be advantageous Commercially aware with a strong focus on achieving results Excellent communication and relationship-building skills Able to motivate and influence others Highly organised with strong attention to detail Full UK Driving Licence Why Apply? Join a well-established and growing residential developer Opportunity to play a key role within the sales function Genuine career progression opportunities Supportive and collaborative working environment Competitive salary and benefits package Morgan Jones is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and ensure fair treatment throughout the recruitment process. About Morgan Jones Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we receive, if you have not heard from us within 72 hours, please assume that you have been unsuccessful on this occasion.

Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday - Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We're proud to be recognised as a Disability Confident Level 3 Employer-the highest level in the UK Government's scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is , we will be happy to action your requests.

Location: Farnborough, HampshireSalary: £32,000 - £38,000 per yearWant something a little different from your usual Customer Success Manager role? Want to be able to combine sales with account management working in a sector that provides real impact on the lives of some of the most vulnerable people? Currently working in the Care Sector but keen to pivot your career? If so that then this position could be just what you're looking for. About the role:On behalf of our client, we are recruiting for a Customer Success Manager, an essential member of their team to work either full-time or part-time. You will be responsible for building, nurturing, and managing long term client relationships, generating leads, and guiding prospective customers through their journey from product demonstrations through to the completion of the sales process.You'll also be required to provide support to their clients throughout their customer life cycle - from onboarding through to end of subscription, offering consistent support and excellent customer service, handling their queries, providing assistance where necessary and sharing feedback with internal teams to support development. What you'll do: Proactively generate and follow up on leads, conducting discovery calls, qualifying opportunities, and arranging and delivering system demonstrations. Play an integral part in generating new sales that will turn into long-lasting relationships by gaining an understanding of their business needs and pain points. Build and maintain trusted, long-term client relationships to drive customer loyalty and retention. Develop and execute a structured contact strategy, ensuring regular communication, reviews, and proactive account management. Identify and act on opportunities for upselling and account growth, as well as addressing potential concerns early. Manage the renewal process in a timely and structured manner, with a view to retain and expand relationships. Act as the key liaison between customers and internal teams, ensuring clear, structured communication of customer needs and feedback. Oversee the onboarding process for new clients, ensuring a smooth and positive customer experience. Resolve customer issues and complaints promptly, working closely with technical colleagues where required to maintain trust and satisfaction. What you'll need: Experience in the care sector and a strong understanding of its challenges, or the ability to demonstrate clear knowledge of how the sector operates and what improvements are needed. A commercially minded but customer-focused approach, with the ability to close sales while also valuing long-term customer success and aftercare, adding real value to the client relationship. Strong communication skills with the ability to adapt your style to different audiences and situations. Confidence operating across both sales and account management responsibilities, with a natural, engaging manner in person, over the phone, and in writing. Strong IT and computer literacy, with experience using CRM systems and the ability to confidently demonstrate a software platform to clients. An understanding of the link between customer success and service improvement, with the ability to feedback client needs to help shape and enhance the product. A proactive, solutions-focused mindset with the ability to advocate for system improvements that enhance the customer experience. This is an entry-level position, ideally suited to someone looking to take the next step in their care career outside of a traditional care setting. What's in it for you? The opportunity to make a real difference in the care sector in a role you can make your own. Options for full time and part time employment Working in a small but highly collaborative environment Career development This vacancy is being managed by our retained HR Consultancy - HRCentral Limited. No agents, please.REF-

We're a recruiting for a well-established organisation with a loyal customer base and a brilliant Operations team who truly look out for one another. Right now, we're looking for someone with office-based B2C customer service experience in a product environment who enjoys problem-solving, bringing calm to customer challenges, and taking real ownership of their work. What you'll be doing Supporting customers by phone and email with warmth, clarity, and confidence.Managing orders from start to finish and keeping everything seamless through CRM systems.Handling returns, delivery updates, product questions, and the occasional tricky complaint (with lots of team support).Logging everything in the CRM so customers get a smooth, consistent experience.Working closely with Sales, Marketing, Logistics and After-Sales-great exposure for future growth.Spotting ways to improve processes and making the customer journey even better.Picking up varied ad-hoc tasks that keep your day interesting and your skills growing. What we're looking for Office-based B2C customer service experience (retail-only won't be quite enough).Experience supporting customers in a product, stock-based or order-based environment.Confident communicator with a friendly, reassuring style.Strong admin and CRM skills (extra points for SAP or Salesforce).Calm, empathetic, solution-focused approach-especially when issues get complex.Someone reliable with stable work history who enjoys being part of a supportive team.A positive attitude, good organisation skills, and comfort working with structure. What makes this role genuinely great A friendly, down-to-earth team who support one another.A calm, structured office environment (not high-volume contact centre chaos).A stable, long-term position in a company that values consistency and reliability.Real opportunities to develop skills across multiple departments.Clear processes, strong onboarding, and a manager who actually listens.A role where your work makes a genuine difference every single day.If you want a role where you can grow, feel appreciated, and enjoy turning customer challenges into positive experiences, we'd love to hear from you.Apply today and take the next confident step in your customer service career.