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Job Introduction At Turning Point, we support people across the UK to overcome substance use issues. Your administration skills will make a real difference to the lives of people we work with. An exciting opportunity has arisen to join our Bath & North East Somerset Drug and Alcohol service as an Operations Manager. This is a vibrant, partnership delivering substance use treatment and recovery services across Bath & North East Somerset. Our partnership draws upon experience delivering substance use services in Bath & North East Somerset and nationally, with specialist knowledge around diverse local communities, and the community insight which only comes from hyper-localism. You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. As an Operations Manager, you'll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drug and alcohol use. Passionate about people, you'll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress within Turning Point. Role Responsibility Assisting the development and achievement of Turning Point's and the Sectors business delivery and growth plans, by working with a range of internal and external stakeholders to lead and coordinate the team in developing and delivering the relevant service plans, ensuring effective client outcomes, service operational excellence and quality through the overall management of the service; Coordinating the planning of the service to ensure effective service delivery and growth in conjunction with senior Turning Point stakeholders, in accordance with TP's organisation and sector strategies; Managing delivery, through effective operational management, of the sector plans within the service to ensure that client outcomes and service delivery are achieved; Providing overall leadership for service to enable it to achieve its overall vision; Overall accountability for staff within service, delivered via Team Leaders/Managers; Direct line management of approximately 6-8 direct reports - may include Team Managers, Team Leaders, Clinical Lead, Psychologist etc as required by service; Financial accountability up to approximately £3-4million; Developing the budgets and forecasts for service focusing on achieving or exceeding agreed financial targets; Ensuring service spending is in line with procurement and financial policies; Overall accountability to ensure service delivers contractual requirements and meets needs of People we Support; Supporting with escalated incidents and ensuring incident management processes operate effectively with trends/learning reviewed and shared; Overall responsibility for ensuring all steps are taken to ensure the health and safety of staff within my service and People we Support The Ideal Candidate Essential Requirements: At least five years' experience in substance misuse at a management level Experience of delivering both drug and alcohol services across a range of settings or previous experience of managing an integrated drug and alcohol service. Degree level education, or equivalent, and evidence of post graduate training Experience of change management in substance misuse. Experience of improving service performance and maintaining that performance within a rapidly changing environment. Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders. Excellent communication skills - both verbal and written, with the ability to turn technical language into plain English to enable clarity and engagement of clients, staff, colleagues and customers/commissioners. Robust and resilient personality that can respond and function within high pressure environments. Relationship building with key stakeholders to be able to maximise outcomes. Strong organisational and time management skills, helping others to develop and maintain operational delivery. Delivering change in both the short, medium and long term. Innovation including across social care categories such as substance misuse and mental health. Politically astute with an ability to establish positive organisational reputation with key stakeholders. Operating across strategic levels. Flexible and adaptable leadership style and approach in order to achieve outcomes whilst maintain employee engagement. Ability to lead locally, identifying needs and leading by engaging others at a strategic level to move towards action. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package: 26 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 28 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents SM - Operations Manager.pdf Apply

Role: Account Manager Contract: Permanent Salary: £35,000 - £40,000 (DOE), plus full travel expenses Travel: Remote with occasional travel to customer sites and the office iO Associates are currently working with an established healthtech organisation that is looking to appoint an experienced Account Manager to join their growing commercial team. This is an excellent opportunity for someone who enjoys building long-term customer relationships, taking a consultative approach and helping healthcare organisations maximise the value they receive from technology solutions that genuinely improve patient services. The company have an excellent reputation within its specialist healthcare market, and they are looking for someone who can quickly become a trusted advisor to their customers. You will be responsible for identifying opportunities for growth and contributing to the ongoing success of a highly regarded software platform. Key Responsibilities: Managing and developing relationships with NHS and healthcare customers Acting as a trusted advisor to key stakeholders and decision-makers Leading regular account reviews and strategic customer discussions Supporting customers in achieving their service and operational objectives Identifying opportunities to grow existing accounts and increase product adoption Working closely with internal product, technical and delivery teams to ensure customer requirements are met Providing demonstrations, presentations and updates on new products and services Maintaining accurate CRM records, forecasts and account plans Skills: We're keen to speak with candidates who have experience in software account management, customer success or client relationship management within a healthcare, health-tech or digital health environment. You'll be commercially aware, proactive and comfortable managing customer relationships independently, whilst also possessing the confidence to challenge, influence and add value where appropriate. We're looking for someone who can: Build strong, credible customer relationships Understand complex customer environments and stakeholder groups Think strategically and identify opportunities for growth Work autonomously in a remote environment Balance customer needs with commercial objectives Communicate confidently with both technical and non-technical audiences What's on Offer? Salary up to £40,000 depending on experience Remote working Private medical insurance Enhanced pension contributions Professional development opportunities Enhanced annual leave entitlement Employee Assistance Programme The opportunity to work for an organisation delivering technology that has a genuine impact on healthcare services and patient outcomes If you're an experienced Account Manager with a background in healthtech and enjoy developing strategic customer relationships, I'd be delighted to tell you more.

Senior .NET Developer (Billing Systems Essential) Southampton (Office Based) £60-65k + 10% Bonus, 8% Pension, Private Medical. - This role cannot offer Visa Sponsorship. - You must have Billing Systems Experience to apply for this role. Your new company I'm recruiting exclusively for a globally connected business operating at the heart of international trade. Their name is known worldwide with over 100k employees following recent acquisitions and you'll join initially on a 2-year Fixed Term Contract. With a significant multi-year Billing Transformation Programme underway, the business is replacing a complex Legacy billing platform with a modern enterprise solution. This is a high-impact programme to with strong investment to modernise and the chance to introduce AI in production. It's the best of both worlds, security of a multi-national with the strong collaboration and interaction of an SME. This role is fully office-based in Southampton. Your new role This is not a typical greenfield development role. You'll sit at the heart of a complex billing environment, working across system stabilisation, reverse engineering and transformation support. The role is best suited to someone who enjoys understanding how systems truly work, not just building new features. A large part of your time will involve working on a heavily customised, customer-specific billing platform, where logic can vary significantly between clients. You'll analyse existing code, uncover undocumented behaviours and translate this into clear documentation and understanding for both technical and business teams. You'll work closely with Billing SMEs, Business Analysts and programme stakeholders, acting as the bridge between technical implementation and real-world billing processes. Alongside this, you'll support ongoing changes and enhancements, ensuring anything delivered today aligns with the longer-term transition to a new enterprise billing system. There is also a strong focus on modern engineering practices, including the use of AI-assisted tooling to improve understanding, documentation and delivery across a complex environment. What you'll need to succeed You'll be a strong .NET Developer with experience working on complex or business-critical systems within billing, invoicing or transactional finance - specific, complex systems tailored to a customers needs. The key requirement is the ability to take ownership of an existing system. This means being comfortable reading and understanding Legacy code, troubleshooting issues and explaining behaviour to non-technical stakeholders. You'll have solid experience across C#/.NET and SQL Server and API's, alongside an understanding of how systems integrate and handle complex data. Exposure to containerisation (Docker) and modern DevOps practices will also be important. Experience working in reverse engineering of existing applications, transformation programmes, modernisation initiatives or environments with limited documentation would be highly beneficial, as would experience working with AI-assisted Engineering tools like Claude or CoPilot in production. What you'll get in return You'll be joining a business where the systems you build have real-world impact at scale. This is an opportunity to influence both the technical direction and the culture of a team, within an organisation that is actively investing in its technology capability. You'll benefit from a hybrid working model, a guaranteed 10% bonus, 8% pension march, private healthcare, life assurance and 25 days holiday plus bank holidays. What you need to do now At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Senior Business Director. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client s operational environment. You will be responsible, as a team, for the delivery of their support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our client s services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion their commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.

WHAT WE ARE LOOKING FOR Manufacturing Engineer Onsite Telford 37 hours over 4.5 days working week Perm About Us Rheinmetall BAE Systems Land (RBSL) is a defence engineering company based in the UK. We design, manufacture and support military vehicles used by the British Army and international customers. Position Overview The role of Manufacturing Engineer reports directly to the Head of Manufacturing Engineering but with a dotted line into the Lead Manufacturing Engineer. What You Will Be Doing Support the Procurement community in order to conduct capacity analyses, identify key constraints and recommend a course of action to reduce risk within the supply chain. Be the technical lead on specification responses obtained from suppliers to ensure that the technical requirements of the production line are achieved within the response. Manage any descoping activities required in order to meet financial constraints whilst achieving the agreed manufacturing capability. Produce comprehensive manufacturing instructions to company template to ensure safe, efficient working to agreed quality standard. Carry out Risk assessments(Including dynamic) and PUWER assessments supporting SHE & Operations. To lead the activity of pre-production readiness of all new equipment Provide lineside manufacturing support to The Production Delivery Teams and any Formal requests for problem solving within existing processes, factory layouts, equipment and machinery to improve existing processes where necessary using Kaizan, TAKT analysis, VSM and PFMEA. Plan all tooling requirements to satisfy task requirements. WHAT QUALIFICATIONS YOU SHOULD HAVE Essential Engineering Degree or equivalent Significant experience in Manufacturing Engineering Experience in defining and managing Key Performance Indicators. Understanding of MTRL and manufacturing systems. Professional knowledge of relevant Engineering standards (including SHE regulations). Experience in performing route cause analysis and reporting on countermeasures. Experience working with SAP and Teamcenter WHAT WE OFFER YOU RBSL strives to be an employer of choice and to foster a culture in which our employees are supported to build a career they can be proud. Through our contracts to deliver world-class products and support services, we offer great opportunities for personal development and career advancement via specialist technical roles, essential support functions, and broader leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market rates Annual bonus incentive scheme for all employees Employer pension contributions up to 10% Hybrid and flexible working Life assurance cover 5 weeks holiday plus bank holidays Holiday purchase scheme Health cash plan Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Long Service rewards with additional holiday Enhanced maternity and paternity benefits Free access to onsite gym CONTACT INFORMATION Contact Person: Iwona Kurpiewska ADDITIONAL INFORMATION RBSL is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. Please be aware that many roles working for RBSL will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Our tier 1 Water contractor client is seeking General Foremen to support on water sector projects in the Thames Valley region along the A34 and M4 corridor on a permanent basis. The roles will proactively lead and effectively coordinate construction phase activities within the Project Teams promoting health, safety, environmental and construction best practice across the framework programme to demonstrating exemplary standards and leadership throughout the sector. The ideal candidate will have Water industry experience (or worked in an adjacent heavily regulated sector or with heavy civils/Highways/drainage in operational environments). They will need to have experience with buildability, challenging design head on and reporting back to the Construction Manager with their findings. The candidate must be mobile and commutable to the Thames Valley area. Responsibilities Appraise the risk to the scheme in conjunction with the Project Manager and install and monitor adequate site security. In conjunction with the site management team, manage the project procurement process for suppliers and contractors in line with the Company processes and commercial best practice. Ensure the site fulfils all obligations for external compliance audit. Ensure Permit to Work systems, Inductions and Briefings are correctly carried out. Plan and co-ordinate the operational delivery of the project as required. Oversee the day-to-day construction processes and ensure co-ordination within the site team, client, and contractors. Attend meetings with and maintain necessary regular contact with clients and stakeholders. Skills/experience/qualifications Managing all types of stakeholders is ESSENTIAL - must come from an operational environment Experience of working for a major sized Civil Engineering Contractor working on water or major highway/drainage schemes. Sound knowledge of construction methods, health and safety, and legal regulations as well as a comprehensive understanding and experience of a wide range of construction techniques and best practices. Experience of managing and developing staff. Adopt a proactive approach to the environment and customer care of all the stakeholders involved in a project - promotion of positive image of the Company name to protect and promote the brand name. Dependent on the project or section of work being supervised: specialist knowledge may at times be desirable or essential CITB Level 3 Safety Course SMSTS (5 day). Appropriate CSCS card. First Aid at Work (4 day). Experienced in IT Packages e.g. Word, Excel, Outlook, PowerPoint. Confined spaces/crane supervision an advantage Benefits Salary will depend on experience level - broadly 45-60k with some scope for movement either way. Cash car allowance Site travel expensed /company van provision depending on availability 26 days annual leave (with the opportunity to buy or sell up to 3 days holiday) Private medical insurance for yourself (with the option to buy family cover) Life Assurance Defined contribution pension scheme matched up to 8% 2 days volunteering opportunities Flexible and Agile working (dependent on your role) Employee Assistance Programme Professional membership fees Flexible Benefits scheme which includes the opportunity to purchase benefits such as: Critical illness insurance (with option to purchase for your partner) Dental Insurance Travel insurance

Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! The Company Our client is a specialist IT Infrastructure and Support Services provider with over 25 years of experience in the industry. They are an Employee Ownership Trust and a growing company, proud winners of a Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. Our client actively encourages progression for their colleagues, offering opportunities across other teams and departments. Join a friendly company where a great team and a positive culture await you.

Programme Manager Location: Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation) Salary: £47,000 £53,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full-Time, Permanent The Role This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction. In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they re completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects. The Skills You Will Need: To succeed in this role, you ll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail, ensuring accuracy and quality in programme documentation and delivery. Proven experience in managing multiple projects and managing project teams. For this role, a full driving license is required, and the position is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holiday (increasing with length of service). Additional paid leave for your birthday. Company performance-based additional paid leave. Company sick pay policy. Pension Scheme. Private Medical Insurance (including dental). Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, occasional pizza and a posh coffee machine! About Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.

Permanent £35,000 - £40,000 per annum Grass Roots Academic Support is supporting one of their clients in Norfolk who is seeking a Commercial Property Legal Advisor. With three innovation parks situated on the outskirts of Norwich and one opening soon in Stowmarket, they offer fantastic career development opportunities within a growing company! Specializing in commercial property contracts, this role is mainly based near Coltishall, North of Norwich, with a requirement to travel to other sites around Norfolk. What They offer: • Competitive salary. • 26 days annual leave (excluding bank holidays) • Company pension scheme • Career progression and personal development opportunities. • Being part of a team as opposed to just being a number. • Company sick pay and private medical insurance. About the role: The Commercial Property Legal specialist will be the primary gatekeeper for all leasing activities across our business parks. This role is responsible for drafting, negotiating, and managing the end-to-end lifecycle of commercial leases for our 300+ SME tenants. You will act as the bridge between the management and sales team and our tenants, ensuring legal compliance and customer centricity. Key Responsibilities: Lease & Legal Documentation • Draft, review, negotiate, and manage commercial leases, renewals, licences to alter, deeds of surrender, and related tenancy documentation • Manage the end-to-end lease process from instruction through to completion and ongoing administration • Maintain accurate lease records and ensure all documentation is compliant and up to date Commercial Property & Legal Process Support • Provide guidance to internal teams on commercial landlord and tenant matters, including lease obligations, rent reviews, service charges and break clauses • Liaise with external solicitors and professional advisors where required • Ensure legal processes are followed correctly and efficiently throughout the tenancy lifecycle The Ideal Candidate: • Experience in commercial property, lease administration, legal services, or commercial real estate management • Strong working knowledge of commercial leases and landlord & tenant processes • Previous experience drafting and managing lease documentation and renewals • Ability to confidently interpret and explain legal terminology and lease obligations to non-legal stakeholders and small business owners • Highly organised with excellent attention to detail and document management skills • Commercially aware, customer-focused, and able to work collaboratively with operational and sales teams • Experience working within a law firm, commercial property environment, or in house property team would be advantageous. For further information about this role and remuneration please contact David Appleyard

SCUK Customer Retention Specialist, Fixed Term Contract Country: United Kingdom The Customer Retention Specialist is responsible for engaging with customers who may be considering leaving, settling their agreement early, or experiencing financial difficulty. The role focuses on understanding each customer's individual circumstances and delivering tailored solutions that support the best possible customer outcome, including refinancing options, agreement restructuring, and long-term affordability support. By helping customers find suitable and sustainable solutions, the role aims to retain customers within their motor finance journey while supporting the commercial objectives of the business. This role requires a balance of customer focus, commercial awareness, empathy, and strong negotiation skills to achieve fair and positive outcomes for both the customer and the business, while promoting responsible and sustainable lending. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Please note the closing date for this role will be, end of day, 16th June 2026 Responsibilities will include: Proactively connect with customers who:Are considering early settlement, Voluntary Termination or refinancing externallyAre approaching the end of their PCP agreement and considering handing the vehicle back Understand customer circumstances through effective questioning and active listening Offer appropriate retention and refinance solutions, such as:Internal refinancing options to retain the customer within the businessPayment plans or restructuring options through Financial SupportContract extensions or term adjustments - reschedules Connecting customers to our preferred partners to facilitate a new vehicle contract Promote responsible refinancing by ensuring solutions are affordable and suitable for the customer's circumstances Negotiate outcomes that minimise attrition, prevent vehicle loss, and reduce financial risk Support customers through the refinance journey, including explanation of terms, affordability checks, and documentation Ensure all customer interactions are handled in line with FCA regulations, Consumer Duty, and Treating Customers Fairly (TCF) principles Accurately document all interactions, decisions, and agreements in internal systems Work towards individual and team KPIs including retention and refinance conversion Identify trends in customer behaviour and provide feedback to improve retention and refinance strategies Collaborate with underwriting, collections, and customer service teams to deliver joined-up solutions Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Maintains accurate records and follows up customer actions within agreed timeframes Manages multiple customer cases and priorities while maintaining a high standard of service. Takes a proactive approach to managing their customer leads and ensuring opportunities are not missed. Uses feedback, Peer, manager or customer to identify what is working well and where improvements can be made. Provides constructive feedback on processes, procedures, and customer journeys to support continuous improvement. Supports the development of new ways of working by sharing ideas and practical solutions based on customer experience as part of a small team Identifies trends in customer behaviour and shares insights to help improve retention and refinance strategies. Contributes to the successful development of the retention function through collaboration and knowledge sharing. Recognises opportunities to improve customer journeys and reduce poor customer outcomes Demonstrates initiative in identifying issues and suggesting practical day to day solutions to improve team performance. We have a range of benefits available which include: Competitive salary of £28k - £30k dependent on experience 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 09:00-17:00 across Monday to Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.

Sales Advisor Red Recruitment are recruiting on behalf of our client for a Sales Advisor to join our growing team focused on supporting customers with complex financial services products. The business has a high-performance culture that blends perfectly with the fun working environment that has been created to ensure people work hard, feel valued and are keen to stay and progress through the business. This is a fantastic opportunity for a passionate, ambitious and outcome orientated individual with a background as a Protection Advisor to join a specialist insurance business. Applications without protection experience will not be considered. The role will involve building rapport with clients and providing a consultative service to ensure each person receives the right product. The company offers training, development, and qualifications to support you with this role. Benefits, Culture, and Salary for an a Sales Advisor: Salary: Up to 35,000 Per Annum Hours: Shift Pattern - 8.30 - 16.30 M- F with a late shift once per week across Mon-Thurs 12:00 - 20:00. Plus one Saturday shift per month (09:00 - 13:00) Contract Type: Permanent Location: Bristol - Aztec West 24 Days of Annual Leave 1 Wellbeing Day Private Medical Insurance Death in Service Income Protection Enhanced Parental Leave EV Scheme Employee Assistance Programme Perkbox Key Responsibilities of an Sales Advisor: Consult with potential clients to understand their financial situation, family structure, and long-term goals. This includes analysing any existing insurance policies and suggesting any additions or changes. Focus on writing high-quality business that aligns with client needs, directly contributing to a strong client retention rate and fostering long-term relationships that result in referrals. Maintain a deep and current knowledge of our full range of life insurance products and be able to explain policy features and benefits in a clear, understandable way. Adhere strictly to all company policies and industry regulations. Complete and maintain accurate client documentation and records. Maintain the highest level of professionalism and ethical conduct in all interactions, both with clients and colleagues, representing the company with integrity. Continuously participate in training and professional development opportunities to enhance product knowledge and sales skills. Key Skills and Experience of an Sales Advisor: You must have experience as a Protection Advisor - applications without this experience will not be considered Excellent communicator, both written and spoken as well as active listening skills to ensure you can build rapport with our clients Excellent attention to detail and a desire to learn the products to better inform customers Ability to work calmly under pressure with a commitment to acting in our clients best interests Excellent time management, interpersonal skills and a positive and professional attitude Experience in an outbound Sales role If you have the relevant skills and are interested in this position as a Sales Advisor, please apply now! Red Recruitment (Agency)

WH Bence is looking for a Service and Transport Administrator to join the team! Location: Yate, Bristol, BS37 5NG Salary: £28,000 £30,000 per annum (dependent on experience) Hours: Monday Friday, 8 00 (1 hour lunch break) Job Type: Full Time, Permanent About Us: WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland. Service and Transport Administrator The Role: WH Bence is seeking an experienced and motivated Service & Transport Administrator to join our busy Service & Transport Department. We build and maintain a fleet of over 250 specialist emergency service and medical vehicles, and our team plays a vital role in ensuring these vehicles remain operational and ready for service. This is an excellent opportunity for a proactive, organised individual who thrives in a fast paced environment and enjoys working as part of a dedicated team. Service and Transport Administrator - Key Responsibilities: - Handling incoming calls from customers and suppliers - Managing incoming service tickets and assisting with work allocation for service engineers - Monitoring and responding to incoming emails - Processing drivers paperwork following deliveries and collections - Updating the CRM system and customer files - Consumable Order Management - Maintaining internal spreadsheets for planning and invoicing - Providing proactive customer communication by telephone - General administrative support to the Service & Transport Department Service and Transport Administrator - You: - Experience in a similar administrative or scheduling role - Confidence and professionalism when speaking with customers - Strong working knowledge of Microsoft Office - Excellent communication and organisational skills - The ability to problem solve and manage multiple tasks effectively Service and Transport Administrator Benefits: - Competitive salary - Pension contributions - Training programmes available Click Apply now to submit your application for this exciting Service and Transport Administrator opportunity!

Programme Manager Location : Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation) Salary : £47,000 - £53,000 DOE + Profit Share and Benefits Hours : 37.5 hours per week Contract : Full-Time, Permanent The Role This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction. In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they're completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects. The Skills You Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail, ensuring accuracy and quality in programme documentation and delivery. Proven experience in managing multiple projects and managing project teams. For this role, a full driving license is required , and the position is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holiday (increasing with length of service). Additional paid leave for your birthday. Company performance-based additional paid leave. Company sick pay policy. Pension Scheme. Private Medical Insurance (including dental). Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, occasional pizza and a posh coffee machine! About Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Territory Manager - Urology Therapy Area: Urology, Medical Devices Location: East Anglia Contract: Permanent Inizio is working in partnership with a globally recognised specialist medical device organisation with a strong reputation in pelvic health, urology, and gastrointestinal healthcare solutions. This is an exciting opportunity for a sales professional to join a well-established business known for innovation, high-quality products, and improving patient outcomes across both NHS and private healthcare settings. This role will be highly focused within hospital, theatre, and outpatient environments, working closely with clinicians and healthcare professionals across the urology pathway. This opportunity is ideal for an ambitious individual with experience in medical device sales who is looking to further develop their career within the urology market. The Role As Territory Manager, you will be responsible for managing and growing sales across East Anglia. You will promote a specialist urology product portfolio, working closely with healthcare professionals to deliver solutions that support improved diagnostics, treatment pathways, and patient care. Key Responsibilities Achieve and exceed territory sales and revenue targets Develop and maintain strong relationships with healthcare professionals and key stakeholders Identify and secure new business opportunities within NHS and private healthcare environments Manage existing customer accounts to ensure high levels of customer satisfaction Deliver product demonstrations, installations, and end-user training Support exhibitions, marketing initiatives, and clinical events Maintain accurate territory planning, forecasting, and CRM reporting Collaborate cross-functionally with internal teams to support wider business objectives Support customers across hospital departments, theatre settings, and outpatient clinics What We're Looking For Essential Requirements Minimum 2 years' experience in a medical device sales role Experience selling within the medical devices industry Strong relationship-building and communication skills Self-motivated with excellent organisational abilities Full UK driving licence Desirable Requirements Urology sales experience Experience working within NHS hospital environments Experience working within theatre and outpatient clinical settings Bachelor's degree or equivalent Commercially focused with a results-driven mindset What's on Offer Competitive salary + Bonus Company car or car allowance Private medical and dental insurance Pension plan and group life insurance Paid time off and paid volunteer days Opportunity to work within a collaborative international team Apply today to learn more about this exciting opportunity within the medical devices sector.

Project Manager Location: Ringwood, Hampshire, + Hybrid home working. Salary: £40,000 £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full-Time, Permanent The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our client s customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

Join G4S as a Driver in Exeter and you will become part of a well-trained, tight-knit team providing an essential, cash transportation service to the local community. All you need to have is a valid UK driving licence and the qualities outlined above. We'll provide the training and support to prepare you for a great, long-term driving career with an industry leading company. You will also earn a great salary and excellent benefits. You must have a valid SIA licence, Door Supervisor or Security Guarding, to be considered for this role. A cash-in-transit license is desirable; however, we can support with the training for this if you don't attain one! Contract Information: Pay Rate: £14.87 per hour rising to £15.47 after 12 months (plus night allowance if applicable) Hours per week: 39 hours Shift Pattern: Monday - Friday, 06:00 - 18:00. For your application to be considered, please upload an up-to-date CV! You must also have a Full UK Driving Licence and your own vehicle. Your Time at Work You will join a team of specialist Delivery Drivers and be responsible for making scheduled deliveries and collections, within specified time windows, ensuring all work is completed in a timely manner and in accordance with your trip sheet. It's important that you maintain good, safe and courteous driving behavior and present a professional appearance by always wearing the company uniform and the relevant safety equipment provided. Our Delivery Driver must always be polite and courteous to customers and members of the public at all times. and wear the Personal Protective Equipment (PPE) provided. You'll also: - Carry out vehicle checks and report any security and/or mechanical defects and follow procedures properly in the event of an emergency or a criminal attack. - Check consignments and ensure accuracy and efficient loading/unloading at branches and other secure areas. - Undertake training to develop, learn and progress. - Undertake other duties that may reasonably be assigned to you by your line manager or the business. Our Perfect Worker What makes a successful Delivery Driver? To succeed as a Delivery Driver you will need to hold a valid UK driver's licence and be confident when communicating with customers and colleagues in both written and spoken English. An appropriate level of numeracy is also very important, and you will be adept following specific procedures and instructions and be able to work to tight deadlines. We ideally seek: - Previous experience in a driving role would be extremely beneficial but is not essential, as would experience using IT and computer systems. - You must be continuously focused on providing a top notch service to our customers by being efficient, flexible and at all times security conscious. - You'll need to be physically fit, as the role involves lifting and transporting heavy items. You will be subject to a medical review, which may include a medical assessment with an occupational health practitioner. Key Information and Benefits - Pension scheme - Life assurance - Flexible working policies - Free uniform - We Care - providing 24/7 access to online GP, mental health support and virtual wellbeing - HSF - Health Cash Plans - Corporate perks and discounts and Home) - Payroll Giving - Health Checks - Training and Development Opportunities (inc Apprenticeships in England). Job Ref: 1G4S (G628) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Are you an experienced medical device sales professional looking for the opportunity to truly shape and grow a specialist healthcare division? Croyde Medical is seeking a commercially driven Business Development Manager to lead the national growth of its Temperature Controlled Equipment (TCE) division across the UK. This is a high-impact opportunity to take ownership of a growing portfolio within an established healthcare business with strong NHS relationships, loyal customers and ambitious investment plans. This home-based national role offers a basic salary of £55,000 alongside an uncapped bonus structure worth c£20,000 £25,000. Additional benefits include a car allowance or EV scheme, autonomy within a collaborative SME environment and the opportunity to influence both commercial strategy and future product development. Joining at an exciting stage of growth, you ll lead the commercial expansion of a specialist TCE portfolio including patient warming systems, warming cabinets, conductive warming mattresses and blankets, as well as service and maintenance contracts. With major investment already underway in product redevelopment, touchscreen technology and modernised designs, this is an excellent opportunity for someone looking to move away from a heavily corporate environment into a business where they can make a visible impact and genuinely influence growth strategy. Key Responsibilities Drive national sales growth across the Temperature Controlled Equipment portfolio Develop strong relationships with NHS theatres, procurement teams, clinical engineering departments and private healthcare groups Manage the full sales process from enquiry through to demonstration, evaluation, quotation and conversion Organise and support product demonstrations, clinical trials and customer evaluations Maintain accurate pipeline management and structured follow-up activity through CRM systems Provide market insight and competitor feedback to support future commercial and product development Skills & Experience Proven experience within medical device or healthcare capital equipment sales Strong understanding of NHS sales processes and theatre environments Experience selling patient warming systems, warming cabinets or related surgical products would be highly advantageous Commercially driven with a proactive and entrepreneurial mindset Comfortable working autonomously within a national field-based role Excellent relationship-building and stakeholder management skills How to Apply If you re looking for an opportunity where you can take ownership, influence growth and be part of an ambitious healthcare business investing heavily in innovation and expansion, we d love to hear from you. Apply now or get in touch with Niche Recruitment for a confidential discussion.

Are you a Instrumentation Engineer seeking to join the world's leading calibration services company, offering flexible work options and excellent career growth opportunities? If so, we have an exciting opportunity for you as a Instrumentation Engineer at one of our site in Derby. About the Role Joining our team as an Instrumentation Engineer you will be responsible for all aspects of specialist calibration and measuring instrumentation to ensure a first-class service to our customers, ensuring compliance with client contractual and KPI obligations. You will work at our Derby site and our customer sites locally. You will be responsible for calibrating measuring equipment to ISO9001, BS EN ISO 17025 and customer specification in accordance with Company Procedures, UKAS publications, and other internationally recognised specifications. Maintain relevant records of work, data and results in a traceable and auditable manner utilizing the Trescal EMS management systems. You will also participate in external/internal audits as required by the Trescal Quality Manager within the Trescal facility. Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Cycle to work scheme Gym membership discounts Requirements Previous calibration experience adhering to National/Global standards including AMS2750, ISO/IEC 17025 and UKAS accreditation. Relevant qualifications in an electrical discipline and previous experience of working in the calibration industry is desirable but not essential. Full UK driving licence. Strong understanding of Windows-based and Laboratory automation software. Must have excellent interpersonal and communication skills. Must be able to work with minimum supervision. The ability to understand/interpret circuit diagrams will be advantageous.

Your new company Hays are currently recruiting a Substance Misuse Support Worker on a temporary ongoing basis based in Stoke-on-Trent. Your new role Your new role will be working as a Substance Misuse Support Worker for the business. You will have your own caseload of customers who are experiencing substance misuse and addiction issues, and work closely with them in their journey of recovery. You will be ensuring they are following their support plans, signposting to relevant services, liaising with internal and external bodies, referring them to services where appropriate and providing emotional support. What you'll need to succeed In order to be considered, you must have proven experience in a similar role working closely with customers facing substance misuse / addiction issues and a full UK driving licence. Experience working with individuals experiencing homelessness would also be advantageous. You must also be competent in producing support plans, completing the associated paperwork and liaising with external professionals. What you'll get in return In return, you will receive a temporary ongoing contract with a competitive rate of pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)