Customer Service Advisor Temp perm £12.71 per hour Monday Friday 8:30am 5:00pm NG16, Nottingham Job Purpose Our client is seeking a proactive and customer focused After Sales Customer Service Advisor to join their Aftersales team. This is a key position responsible for delivering an exceptional customer experience throughout the ownership journey. The successful candidate will serve as the primary point of contact for customers requiring warranty support, servicing, repairs, technical assistance and general aftersales enquiries. Working closely with workshop controllers, technicians, manufacturers and suppliers, you will ensure customer concerns are handled professionally, efficiently and with a strong customer first approach. Job Duties Act as the first point of contact for customer enquiries via phone, email and in person Manage customer bookings for servicing, repairs, warranty work, inspections and accessory installations Provide regular updates to customers on the progress of repairs, parts and warranty claims Handle warranty claims from initial submission through to completion, including liaison with manufacturers and suppliers Ensure all warranty documentation, service records and customer data are accurate and up to date Coordinate closely with workshop controllers, technicians and service advisors to schedule and prioritise work Monitor job progress and proactively manage delays, communicating clearly with customers at all times Resolve customer queries and complaints in a professional, empathetic,and timely manner Maintain strong relationships with customers to encourage repeat business and referrals Process service-related administration including invoices, job cards, CRM updates and correspondence Ensure service schedules and workshop capacity are aligned with customer expectations Gather and act on customer feedback to improve service quality and satisfaction Support departmental targets including customer satisfaction, retention and turnaround times Identify opportunities to improve internal processes and overall customer journey efficiency Key Skills Previous experience in customer service Strong communication skills Excellent organisational skills and ability to manage multiple ongoing tasks High attention to detail Ability to work calmly and professionally under pressure Positive, professional and dependable attitude Strong problem, solving ability Empathetic and patient when dealing with customer concerns Team player with a proactive mindset Willingness to learn and develop within the role EMA25
Jun 16, 2026
Contractor
Customer Service Advisor Temp perm £12.71 per hour Monday Friday 8:30am 5:00pm NG16, Nottingham Job Purpose Our client is seeking a proactive and customer focused After Sales Customer Service Advisor to join their Aftersales team. This is a key position responsible for delivering an exceptional customer experience throughout the ownership journey. The successful candidate will serve as the primary point of contact for customers requiring warranty support, servicing, repairs, technical assistance and general aftersales enquiries. Working closely with workshop controllers, technicians, manufacturers and suppliers, you will ensure customer concerns are handled professionally, efficiently and with a strong customer first approach. Job Duties Act as the first point of contact for customer enquiries via phone, email and in person Manage customer bookings for servicing, repairs, warranty work, inspections and accessory installations Provide regular updates to customers on the progress of repairs, parts and warranty claims Handle warranty claims from initial submission through to completion, including liaison with manufacturers and suppliers Ensure all warranty documentation, service records and customer data are accurate and up to date Coordinate closely with workshop controllers, technicians and service advisors to schedule and prioritise work Monitor job progress and proactively manage delays, communicating clearly with customers at all times Resolve customer queries and complaints in a professional, empathetic,and timely manner Maintain strong relationships with customers to encourage repeat business and referrals Process service-related administration including invoices, job cards, CRM updates and correspondence Ensure service schedules and workshop capacity are aligned with customer expectations Gather and act on customer feedback to improve service quality and satisfaction Support departmental targets including customer satisfaction, retention and turnaround times Identify opportunities to improve internal processes and overall customer journey efficiency Key Skills Previous experience in customer service Strong communication skills Excellent organisational skills and ability to manage multiple ongoing tasks High attention to detail Ability to work calmly and professionally under pressure Positive, professional and dependable attitude Strong problem, solving ability Empathetic and patient when dealing with customer concerns Team player with a proactive mindset Willingness to learn and develop within the role EMA25
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Strong communication skills are essential Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Jun 16, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Strong communication skills are essential Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Customer Service Advisor Dunstable (Office Based)Monday to Friday, 9:00am - 5:00pm (30-minute break)£13.23 per hourTemporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jun 15, 2026
Seasonal
Customer Service Advisor Dunstable (Office Based)Monday to Friday, 9:00am - 5:00pm (30-minute break)£13.23 per hourTemporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Jun 15, 2026
Full time
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:00am to 5:00pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Jun 15, 2026
Full time
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:00am to 5:00pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Customer Service Advisor - Based close to Watford - c£25,000 p.a. +Benefits. Do you want to work for a business that has a hugely positive affect on the lives of their customers? Do you want to be part of a market leading business based near Watford? If the answer to these questions is yes, then this could be an ideal role for you! We are working closely with an impressive, growth SME business who are currently going through a rapid expansion project in order to cope with a consistent increase in demand for their service and products. We are well-positioned to talk about this Company as we have partnered with them for a number of years and know a great deal about the impressive senior leadership team, their care for their business and the team and their ethical approach. Their business is well positioned to cope and grow, regardless of the general economic pressures and despite the growth, they have retained a strong 'family feel' and a highly supportive environment. Whilst they are a commercial business, this position interacts with members of the public, often at a time when they are experiencing a time of need and a degree of empathy and compassion from the company they are dealing with. Therefore, communication skills and an ability to engage with customers is a highly beneficial attribute for this position. If you are either looking to build or further develop existing customer services skills, this role will offer that opportunity. It is a fast-paced environment and will allow you to be a key part in supporting the growth of the business by providing the highest level of customer service and gaining satisfaction by overseeing the claim from start to finish. Your day-to-day responsibilities will include: - Dealing with customer claims from start to finish. - Liaising with the other departments to find the best possible solution. - Managing external and internal emails in a professional manner. - Overseeing multiple claims at once. - Co-ordinating accommodation booking with third parties. With flexible working after the six-month probationary period and additional benefits, this is a company with a soul and a strong focus on development. If you are interested, please get in touch or send your CV ASAP as recruitment for this job opportunity is moving swiftly. . We do our best to reply to EVERY application! We have been candidates too and we work hard to treat you in the same way that we would want to be treated. Therefore, we try not to rely on a generic advert disclaimer as this is something that is important for us and the businesses we partner with. Given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, many of our responses will be via email as we simply can't call every application - We know that may not quite what you want to hear but we hope you'll understand and that you like our approach. We work with great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us, and our clients stronger, more creative and ultimately better at what we all do. Short-listed candidates will obviously be contacted for this specific role and, regardless of the outcome of this process, feel free to utilise the 'job seeker resources' on our website.
Jun 15, 2026
Full time
Customer Service Advisor - Based close to Watford - c£25,000 p.a. +Benefits. Do you want to work for a business that has a hugely positive affect on the lives of their customers? Do you want to be part of a market leading business based near Watford? If the answer to these questions is yes, then this could be an ideal role for you! We are working closely with an impressive, growth SME business who are currently going through a rapid expansion project in order to cope with a consistent increase in demand for their service and products. We are well-positioned to talk about this Company as we have partnered with them for a number of years and know a great deal about the impressive senior leadership team, their care for their business and the team and their ethical approach. Their business is well positioned to cope and grow, regardless of the general economic pressures and despite the growth, they have retained a strong 'family feel' and a highly supportive environment. Whilst they are a commercial business, this position interacts with members of the public, often at a time when they are experiencing a time of need and a degree of empathy and compassion from the company they are dealing with. Therefore, communication skills and an ability to engage with customers is a highly beneficial attribute for this position. If you are either looking to build or further develop existing customer services skills, this role will offer that opportunity. It is a fast-paced environment and will allow you to be a key part in supporting the growth of the business by providing the highest level of customer service and gaining satisfaction by overseeing the claim from start to finish. Your day-to-day responsibilities will include: - Dealing with customer claims from start to finish. - Liaising with the other departments to find the best possible solution. - Managing external and internal emails in a professional manner. - Overseeing multiple claims at once. - Co-ordinating accommodation booking with third parties. With flexible working after the six-month probationary period and additional benefits, this is a company with a soul and a strong focus on development. If you are interested, please get in touch or send your CV ASAP as recruitment for this job opportunity is moving swiftly. . We do our best to reply to EVERY application! We have been candidates too and we work hard to treat you in the same way that we would want to be treated. Therefore, we try not to rely on a generic advert disclaimer as this is something that is important for us and the businesses we partner with. Given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, many of our responses will be via email as we simply can't call every application - We know that may not quite what you want to hear but we hope you'll understand and that you like our approach. We work with great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us, and our clients stronger, more creative and ultimately better at what we all do. Short-listed candidates will obviously be contacted for this specific role and, regardless of the outcome of this process, feel free to utilise the 'job seeker resources' on our website.
The Role: We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you'll be responsible for both inbound and outbound calls. You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is August 2026 and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you'll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we're looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces in and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Jun 14, 2026
Full time
The Role: We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you'll be responsible for both inbound and outbound calls. You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is August 2026 and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you'll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we're looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces in and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Customer Ecommerce Administrator Online Beauty Retailer Location: Heywood Salary £26,000 - £28,000 plus benefits We're working with a fast-growing online beauty retailer who's on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team . This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences. If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you. Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance . What you'll be doing: Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally. Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements. Ecommerce Platform Management : Use Shopify to manage orders, customer queries, and product updates. Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms. Operational Support: Work with internal systems, assist during peak periods, and suggest improvements. What we're looking for: Previous customer service experience (essential) Experience in online/e-commerce customer service (preferred) Familiarity with Shopify Knowledge of Freshdesk (ideal but not essential) Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock Confident using Microsoft Office Knowledge of Orderwise and carrier management systems (a bonus) Strong IT skills and attention to detail A bubbly, confident personality with excellent communication skills Highly organised, with the ability to juggle multiple tasks This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions. If you're passionate about people, service, and being part of something positive - we'd love to hear from you Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739
Jun 13, 2026
Full time
Customer Ecommerce Administrator Online Beauty Retailer Location: Heywood Salary £26,000 - £28,000 plus benefits We're working with a fast-growing online beauty retailer who's on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team . This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences. If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you. Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance . What you'll be doing: Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally. Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements. Ecommerce Platform Management : Use Shopify to manage orders, customer queries, and product updates. Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms. Operational Support: Work with internal systems, assist during peak periods, and suggest improvements. What we're looking for: Previous customer service experience (essential) Experience in online/e-commerce customer service (preferred) Familiarity with Shopify Knowledge of Freshdesk (ideal but not essential) Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock Confident using Microsoft Office Knowledge of Orderwise and carrier management systems (a bonus) Strong IT skills and attention to detail A bubbly, confident personality with excellent communication skills Highly organised, with the ability to juggle multiple tasks This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions. If you're passionate about people, service, and being part of something positive - we'd love to hear from you Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739
Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move
Jun 13, 2026
Full time
Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move
We are delighted to represent our client in recruiting a Vehicle Service Manager for a well-established franchise-approved car dealership located in the North Wiltshire area. This is an excellent opportunity for a skilled professional looking to take their career to the next level within a respected automotive environment. Benefits of a Service Manager: Competitive starting salary of approximately 40,000 per annum, dependent on experience Uncapped earnings with a bonus scheme, aiming for a realistic 60,000+ per annum Company car provided to the Service Manager Enhanced annual leave entitlement, plus bank holiday benefits Full manufacturer-approved training programmes Staff purchase discounts on new and used vehicles Opportunity to work with a diverse product range, including a focus on new electric vehicle models State-of-the-art working facilities Pension scheme Long-term career development prospects within a multi-award-winning business Duties of a Service Manager: Achieve and surpass departmental budget targets Lead, motivate, and develop a team comprising Vehicle Technicians, Workshop Controllers, Warranty Administrators, and Service Advisors Implement and monitor staff training and development plans Conduct daily audits of job cards to ensure accuracy and resolve discrepancies Maintain high levels of KPI achievement, including response times to bookings, calls, and warranty claims Ensure the efficient processing and follow-up of warranty claims for timely payment Conduct weekly and monthly performance reviews and departmental meetings Manage budgets and review monthly financial accounts Support a customer-focused environment to sustain and improve customer satisfaction and dealership reputation Ensure compliance with internal policies and customer service standards Requirements of a Service Manager: Proven experience as a Service or Aftersales Manager within a medium to large franchise-approved car dealership Strong leadership skills with the ability to support and develop team members Sound understanding of dealership operations, budgets, and KPI management IT literate with experience working with service management systems UK driving license with minimal points Ability to commute reasonably to the North Wiltshire region Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement covering Swindon and Wiltshire, today to discover more about this fantastic Service Manager opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
Jun 13, 2026
Full time
We are delighted to represent our client in recruiting a Vehicle Service Manager for a well-established franchise-approved car dealership located in the North Wiltshire area. This is an excellent opportunity for a skilled professional looking to take their career to the next level within a respected automotive environment. Benefits of a Service Manager: Competitive starting salary of approximately 40,000 per annum, dependent on experience Uncapped earnings with a bonus scheme, aiming for a realistic 60,000+ per annum Company car provided to the Service Manager Enhanced annual leave entitlement, plus bank holiday benefits Full manufacturer-approved training programmes Staff purchase discounts on new and used vehicles Opportunity to work with a diverse product range, including a focus on new electric vehicle models State-of-the-art working facilities Pension scheme Long-term career development prospects within a multi-award-winning business Duties of a Service Manager: Achieve and surpass departmental budget targets Lead, motivate, and develop a team comprising Vehicle Technicians, Workshop Controllers, Warranty Administrators, and Service Advisors Implement and monitor staff training and development plans Conduct daily audits of job cards to ensure accuracy and resolve discrepancies Maintain high levels of KPI achievement, including response times to bookings, calls, and warranty claims Ensure the efficient processing and follow-up of warranty claims for timely payment Conduct weekly and monthly performance reviews and departmental meetings Manage budgets and review monthly financial accounts Support a customer-focused environment to sustain and improve customer satisfaction and dealership reputation Ensure compliance with internal policies and customer service standards Requirements of a Service Manager: Proven experience as a Service or Aftersales Manager within a medium to large franchise-approved car dealership Strong leadership skills with the ability to support and develop team members Sound understanding of dealership operations, budgets, and KPI management IT literate with experience working with service management systems UK driving license with minimal points Ability to commute reasonably to the North Wiltshire region Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement covering Swindon and Wiltshire, today to discover more about this fantastic Service Manager opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Jun 13, 2026
Full time
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Technical Product Advisor Sheffield Monday-Friday (8am-5pm, with early Friday finishes) Competitive salary Elevation Recruitment Group's Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor . This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment. The role as a Technical Product Advisor This is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience. Key responsibilities include: Handling customer enquiries via phone, email, and digital channels Diagnosing product and technical issues and providing clear guidance and solutions Managing orders, replacements, warranty claims, and complaints Maintaining accurate CRM records and case documentation Supporting system testing, UAT, and rollout activities (CRM/SAP systems) Working with internal teams to improve processes and system performance Coordinating with logistics and 3PL partners for UK/EU shipments Preparing and checking export documentation and supporting shipment tracking Logging product faults and identifying recurring issues and trends Supporting continuous improvement and service enhancement initiatives About You Experience in a customer service or technical support environment Strong ability to troubleshoot and explain technical information clearly Confident using CRM systems (SAP or similar advantageous) Highly organised with strong attention to detail Comfortable managing multiple priorities in a fast-paced setting Proactive, collaborative approach with a willingness to learn Interest or experience in technical products or systems is beneficial This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.
Jun 13, 2026
Full time
Technical Product Advisor Sheffield Monday-Friday (8am-5pm, with early Friday finishes) Competitive salary Elevation Recruitment Group's Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor . This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment. The role as a Technical Product Advisor This is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience. Key responsibilities include: Handling customer enquiries via phone, email, and digital channels Diagnosing product and technical issues and providing clear guidance and solutions Managing orders, replacements, warranty claims, and complaints Maintaining accurate CRM records and case documentation Supporting system testing, UAT, and rollout activities (CRM/SAP systems) Working with internal teams to improve processes and system performance Coordinating with logistics and 3PL partners for UK/EU shipments Preparing and checking export documentation and supporting shipment tracking Logging product faults and identifying recurring issues and trends Supporting continuous improvement and service enhancement initiatives About You Experience in a customer service or technical support environment Strong ability to troubleshoot and explain technical information clearly Confident using CRM systems (SAP or similar advantageous) Highly organised with strong attention to detail Comfortable managing multiple priorities in a fast-paced setting Proactive, collaborative approach with a willingness to learn Interest or experience in technical products or systems is beneficial This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.
Insurance Claims Advisor Location : Peterborough Salary Up to £26000 Hours: Monday - Friday An exciting Full Time opportunity for a career minded Claims Advisor. You will be focussed on delivering a quality service during the claims process. Working in a small, professional team, you will bring excellent communication skills based on your employment experience. As a well-established Insurance Company, our client offers a fixed daytime working arrangement through Monday to Friday. Essential skills include Insurance Claims experience and you will need to demonstrate excellent organisational ability to manage your customer base. Responsibilities for this position: •Work proactively to process claims by contact with the client and the Medical Service Providers •Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims •Developing a good relationship with all clients by providing a personal service •Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim •Be able to account for actions relating to claims by using methodical accurate data input methods •Listening to and understanding the individual needs of each customer •Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims •Take required actions to resolve potential and existing complaints, escalating where necessary. •Recording accurately all events / details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file •Working as a team member, supporting colleagues and the Company •Managing own workflow in a timely manner •Having an understanding of how the functions of the role interlink and benefit that of other roles On Offer Regular Monday to Friday hours no evenings, no shift work and no weekend work Access to Pension Scheme Attendance Bonus Great Annual Leave Benefit including additional family days Free Worldwide Multi Trip Travel Cover and discounted rate for family members Cash benefits linked to Personal Accident, Life Cover and Critical Illness Monthly Employee Rewards Scheme Commitment to Employee Learning and Development Access to Wellbeing Services and Discount Scheme Free tea, coffee and fresh fruit Friendly working environment in Peterborough convenient location close to the A1 Working Hours 08.45am to 5.15pm (Mon Fri No weekends or evenings) One Hour Unpaid for lunch and a 10 minute break in both morning and afternoon periods 21 holidays per year, increasing by 1 day for each complete calendar year In addition normal bank holiday entitlement Additional holiday (Family days) for Christmas Eve & Half day New Year s Eve Additional Day Holiday on Birthday
Jun 13, 2026
Full time
Insurance Claims Advisor Location : Peterborough Salary Up to £26000 Hours: Monday - Friday An exciting Full Time opportunity for a career minded Claims Advisor. You will be focussed on delivering a quality service during the claims process. Working in a small, professional team, you will bring excellent communication skills based on your employment experience. As a well-established Insurance Company, our client offers a fixed daytime working arrangement through Monday to Friday. Essential skills include Insurance Claims experience and you will need to demonstrate excellent organisational ability to manage your customer base. Responsibilities for this position: •Work proactively to process claims by contact with the client and the Medical Service Providers •Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims •Developing a good relationship with all clients by providing a personal service •Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim •Be able to account for actions relating to claims by using methodical accurate data input methods •Listening to and understanding the individual needs of each customer •Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims •Take required actions to resolve potential and existing complaints, escalating where necessary. •Recording accurately all events / details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file •Working as a team member, supporting colleagues and the Company •Managing own workflow in a timely manner •Having an understanding of how the functions of the role interlink and benefit that of other roles On Offer Regular Monday to Friday hours no evenings, no shift work and no weekend work Access to Pension Scheme Attendance Bonus Great Annual Leave Benefit including additional family days Free Worldwide Multi Trip Travel Cover and discounted rate for family members Cash benefits linked to Personal Accident, Life Cover and Critical Illness Monthly Employee Rewards Scheme Commitment to Employee Learning and Development Access to Wellbeing Services and Discount Scheme Free tea, coffee and fresh fruit Friendly working environment in Peterborough convenient location close to the A1 Working Hours 08.45am to 5.15pm (Mon Fri No weekends or evenings) One Hour Unpaid for lunch and a 10 minute break in both morning and afternoon periods 21 holidays per year, increasing by 1 day for each complete calendar year In addition normal bank holiday entitlement Additional holiday (Family days) for Christmas Eve & Half day New Year s Eve Additional Day Holiday on Birthday
Customer Service Advisor Location: Wellingborough Salary : £26,234 per annum Vacancy Type: Permanent, Full Time Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office What we offer Wellingborough, site based 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to their website to complete your application.
Jun 12, 2026
Full time
Customer Service Advisor Location: Wellingborough Salary : £26,234 per annum Vacancy Type: Permanent, Full Time Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office What we offer Wellingborough, site based 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to their website to complete your application.
Warranty & Invoicing Administrator Location: Enfield, London Competitive Salary, 28,000 - 32,000 DOE Full Time Permanent Join a Leading Commercial Vehicle Dealership An exciting opportunity has arisen for an organised and detail-focused Warranty & Invoicing Administrator to join a busy commercial vehicle dealership operation. This role is ideal for an experienced administrator who thrives in a fast-paced environment and enjoys working closely with service, workshop, and management teams to ensure warranty claims and invoicing processes are completed accurately and efficiently. The Role As a Warranty & Invoicing Administrator, you will play a vital role in supporting the aftersales department by managing warranty submissions, processing invoices, and ensuring all documentation meets manufacturer and company standards. Key Responsibilities Prepare, submit, and manage vehicle warranty claims. Ensure all warranty claims are processed accurately and within manufacturer guidelines. Review repair orders and supporting documentation for compliance. Raise and process customer, warranty, and internal invoices. Investigate and resolve invoice discrepancies. Liaise with Service Advisors, Workshop Controllers, and manufacturers regarding claim queries. Maintain accurate records and departmental administration. Support the wider service department with administrative duties as required. Assist in improving warranty recovery and reducing rejected claims. Candidate Requirements (Essential) Previous experience in Warranty Administration, Service Administration, or Invoicing. Strong attention to detail and accuracy. Excellent organisational and time management skills. Good communication and customer service abilities. Proficient in Microsoft Office and dealership management systems. Ability to manage multiple tasks within a busy environment. Desirable Experience within a commercial vehicle, truck, automotive, or dealership environment. Understanding of manufacturer warranty processes. Knowledge of invoicing and service administration procedures. What's on Offer? Competitive salary package. Ongoing training and development. Long-term career opportunities. Supportive team environment. Secure employment within a well-established commercial vehicle business. Apply Today Please ask for Skills Job ref: 53960
Jun 12, 2026
Full time
Warranty & Invoicing Administrator Location: Enfield, London Competitive Salary, 28,000 - 32,000 DOE Full Time Permanent Join a Leading Commercial Vehicle Dealership An exciting opportunity has arisen for an organised and detail-focused Warranty & Invoicing Administrator to join a busy commercial vehicle dealership operation. This role is ideal for an experienced administrator who thrives in a fast-paced environment and enjoys working closely with service, workshop, and management teams to ensure warranty claims and invoicing processes are completed accurately and efficiently. The Role As a Warranty & Invoicing Administrator, you will play a vital role in supporting the aftersales department by managing warranty submissions, processing invoices, and ensuring all documentation meets manufacturer and company standards. Key Responsibilities Prepare, submit, and manage vehicle warranty claims. Ensure all warranty claims are processed accurately and within manufacturer guidelines. Review repair orders and supporting documentation for compliance. Raise and process customer, warranty, and internal invoices. Investigate and resolve invoice discrepancies. Liaise with Service Advisors, Workshop Controllers, and manufacturers regarding claim queries. Maintain accurate records and departmental administration. Support the wider service department with administrative duties as required. Assist in improving warranty recovery and reducing rejected claims. Candidate Requirements (Essential) Previous experience in Warranty Administration, Service Administration, or Invoicing. Strong attention to detail and accuracy. Excellent organisational and time management skills. Good communication and customer service abilities. Proficient in Microsoft Office and dealership management systems. Ability to manage multiple tasks within a busy environment. Desirable Experience within a commercial vehicle, truck, automotive, or dealership environment. Understanding of manufacturer warranty processes. Knowledge of invoicing and service administration procedures. What's on Offer? Competitive salary package. Ongoing training and development. Long-term career opportunities. Supportive team environment. Secure employment within a well-established commercial vehicle business. Apply Today Please ask for Skills Job ref: 53960
Rapid Hire Recruitment Ltd T/A Kenect Recruitment
City, Belfast
Claims Handler / Claims Advisor 27,000 Full Training Provided Long-Term Career Opportunity Belfast Location: Belfast Job Type: Full-Time, Permanent Salary: 27,000 per annum Looking for a Career, Not Just Another Job? ICW Insurance Services is looking for a motivated and customer-focused individual to join their team as a Claims Handler / Claims Advisor . While previous insurance or claims experience would be beneficial, it is not essential . We are equally interested in speaking with people who have the right attitude, strong communication skills, and a genuine desire to learn and build a long-term career. This is an excellent opportunity for someone from an administration, customer service, account handling, financial services, retail, hospitality, or office-based background who wants to develop a career within the insurance industry. Full training and ongoing support will be provided. What You'll Be Doing Managing insurance claims from first notification through to settlement Speaking with customers and guiding them through the claims process Providing excellent customer service and support throughout each claim Liaising with homeowners, developers, loss adjusters, and other stakeholders Accurately recording and maintaining claim information Reviewing policy details and assisting with claim assessments Managing customer expectations and providing regular updates Working closely with internal departments including Underwriting, Surveying, and Technical teams What We're Looking For Strong communication and customer service skills A confident and professional telephone manner Good organisational skills and attention to detail Ability to manage multiple tasks in a busy office environment Strong IT skills, including Microsoft Office and Outlook Ability to work independently and as part of a team Positive attitude and willingness to learn Someone looking to build a long-term career within a growing business Ideal Backgrounds (Not Essential) - Claims Handling - Insurance Administration - Account Handling - Customer Service - Financial Services - Office Administration - Contact Centre / Call Centre - Customer Support Why Apply? This role is about finding the right person, not just the right CV. We are looking for someone who is eager to learn, willing to work hard, and wants to build a successful long-term career within the insurance sector. If you bring the right attitude, commitment, and customer-focused approach, ICW will provide the training and support needed to help you succeed. Apply today for immediate consideration.
Jun 12, 2026
Full time
Claims Handler / Claims Advisor 27,000 Full Training Provided Long-Term Career Opportunity Belfast Location: Belfast Job Type: Full-Time, Permanent Salary: 27,000 per annum Looking for a Career, Not Just Another Job? ICW Insurance Services is looking for a motivated and customer-focused individual to join their team as a Claims Handler / Claims Advisor . While previous insurance or claims experience would be beneficial, it is not essential . We are equally interested in speaking with people who have the right attitude, strong communication skills, and a genuine desire to learn and build a long-term career. This is an excellent opportunity for someone from an administration, customer service, account handling, financial services, retail, hospitality, or office-based background who wants to develop a career within the insurance industry. Full training and ongoing support will be provided. What You'll Be Doing Managing insurance claims from first notification through to settlement Speaking with customers and guiding them through the claims process Providing excellent customer service and support throughout each claim Liaising with homeowners, developers, loss adjusters, and other stakeholders Accurately recording and maintaining claim information Reviewing policy details and assisting with claim assessments Managing customer expectations and providing regular updates Working closely with internal departments including Underwriting, Surveying, and Technical teams What We're Looking For Strong communication and customer service skills A confident and professional telephone manner Good organisational skills and attention to detail Ability to manage multiple tasks in a busy office environment Strong IT skills, including Microsoft Office and Outlook Ability to work independently and as part of a team Positive attitude and willingness to learn Someone looking to build a long-term career within a growing business Ideal Backgrounds (Not Essential) - Claims Handling - Insurance Administration - Account Handling - Customer Service - Financial Services - Office Administration - Contact Centre / Call Centre - Customer Support Why Apply? This role is about finding the right person, not just the right CV. We are looking for someone who is eager to learn, willing to work hard, and wants to build a successful long-term career within the insurance sector. If you bring the right attitude, commitment, and customer-focused approach, ICW will provide the training and support needed to help you succeed. Apply today for immediate consideration.
Everywhen, part of the Ardonagh Group
Wokingham, Berkshire
Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Jun 11, 2026
Full time
Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Customer Service Advisor Dunstable (Office Based) Monday to Friday, 9:00am - 5:00pm (30-minute break) 13.23 per hour Temporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jun 11, 2026
Seasonal
Customer Service Advisor Dunstable (Office Based) Monday to Friday, 9:00am - 5:00pm (30-minute break) 13.23 per hour Temporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Aftersales Advisor Poole Full time Permanent 27,000 This is a large, family-run automotive organisation operating across the South and South-West of England. The focus is on delivering consistently high levels of customer care while maintaining strong relationships with colleagues and manufacturer partners. The Aftersales Advisor is part of the aftersales department and reports directly to the Service Manager. This role acts as the main link between customers, technicians, and the parts team, ensuring service and repair work is coordinated smoothly, efficiently, and in a professional manner. A key part of the role is to maximise workshop capacity while identifying opportunities to promote additional services, products, and parts where appropriate. Key Responsibilities Assess and confirm customer service and repair requirements. Provide clear estimates of expected costs and completion times to manage expectations. Arrange courtesy vehicles, collection, or delivery services when required. Coordinate workshop activities to ensure all authorised work is completed efficiently. Keep customers informed on progress and communicate any additional work or cost changes. Produce invoices and process payments upon job completion. Prepare and submit warranty claims in line with manufacturer guidelines. Work collaboratively within the dealership team to deliver a high standard of customer service. Maintain a safe and tidy working environment in line with health and safety requirements. Use protective clothing and equipment as required by company procedures. Handle waste materials and hazardous substances in accordance with COSHH regulations. Undertake additional reasonable duties as required to support business operations. Skills & Competencies Strong ability to plan, prioritise, and meet deadlines. Able to quickly understand information and respond appropriately. Flexible, with a positive attitude towards change. High attention to detail and commitment to accuracy. Capable of working effectively under pressure and tight timeframes. Responsive to organisational and industry changes. Strong work ethic and professional approach. Essential Requirements Fluent written and spoken English. Confident using PCs, Microsoft Office, and web-based systems. Full, clean UK driving licence. Desirable Requirements Previous experience in a similar role within the automotive or service industry. Proven record of strong individual performance and achievement. Apply now call Lynsey at Key Recruitment for more information
Jun 11, 2026
Full time
Aftersales Advisor Poole Full time Permanent 27,000 This is a large, family-run automotive organisation operating across the South and South-West of England. The focus is on delivering consistently high levels of customer care while maintaining strong relationships with colleagues and manufacturer partners. The Aftersales Advisor is part of the aftersales department and reports directly to the Service Manager. This role acts as the main link between customers, technicians, and the parts team, ensuring service and repair work is coordinated smoothly, efficiently, and in a professional manner. A key part of the role is to maximise workshop capacity while identifying opportunities to promote additional services, products, and parts where appropriate. Key Responsibilities Assess and confirm customer service and repair requirements. Provide clear estimates of expected costs and completion times to manage expectations. Arrange courtesy vehicles, collection, or delivery services when required. Coordinate workshop activities to ensure all authorised work is completed efficiently. Keep customers informed on progress and communicate any additional work or cost changes. Produce invoices and process payments upon job completion. Prepare and submit warranty claims in line with manufacturer guidelines. Work collaboratively within the dealership team to deliver a high standard of customer service. Maintain a safe and tidy working environment in line with health and safety requirements. Use protective clothing and equipment as required by company procedures. Handle waste materials and hazardous substances in accordance with COSHH regulations. Undertake additional reasonable duties as required to support business operations. Skills & Competencies Strong ability to plan, prioritise, and meet deadlines. Able to quickly understand information and respond appropriately. Flexible, with a positive attitude towards change. High attention to detail and commitment to accuracy. Capable of working effectively under pressure and tight timeframes. Responsive to organisational and industry changes. Strong work ethic and professional approach. Essential Requirements Fluent written and spoken English. Confident using PCs, Microsoft Office, and web-based systems. Full, clean UK driving licence. Desirable Requirements Previous experience in a similar role within the automotive or service industry. Proven record of strong individual performance and achievement. Apply now call Lynsey at Key Recruitment for more information
Salary - £28,683 Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We have a great opportunity for a Customer Advisor to join our Network Team within Service Recovery. You will be required to manage a wide variety of complex and emotive, water and waste water customer contacts through to completion, resolving issues either directly or by arranging a follow on activity. You will prevent the number of repeat and duplicated contacts by correctly setting customer expectations and demonstrating expert knowledge of end to end Water and Wastewater processes. You will be expected to handle contacts received through multiple channels including letters, emails and telephone enquiries but also support in other areas when required Accountabilities & Responsibilities Preventing Stage 1 complaints by following the correct course of action analysing relevant information provided through effective questioning of the customer and the use of the tools available to you e.g. U-search, Guided Help and following agreed processes. These will be for both domestic and commercial customers. Communication will be by letter, email and telephone. To send out Insurance Claim Forms and process once returned. Mailbox Management - Managing requests that come in from Field Staff for both Clean and Wastewater. Ensuring Batch letter queues are monitored and letters produced. Liaise with the Waste Water Field Team in order to organise flooding payments. Send out Defective Fittings notices to customers who have a leak on their property Investigate insurance claims forms from customers who want to claim under £500 Collate information from inspectors jobs and send these out to customers in a customer friendly format Send out Fat Oil and Grease letters to customers who are misusing the sewer network Technical Skills & Experience Knowledge of other departmental teams and working procedures within Water and Wastewater. Detailed knowledge of Water and Wastewater processes and regulatory customer service standards Clear understanding of business objectives and policies. A high degree of social skills for working in a customer orientated environment. Previous customer contact experience (face to face, phone, or internal customers). Ability to demonstrate a thorough knowledge and a high level of competence in the use of WFM systems. Qualifications Educated to at least GCSE level (including 'C' or above passes in English and Mathematics). We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Jun 11, 2026
Full time
Salary - £28,683 Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We have a great opportunity for a Customer Advisor to join our Network Team within Service Recovery. You will be required to manage a wide variety of complex and emotive, water and waste water customer contacts through to completion, resolving issues either directly or by arranging a follow on activity. You will prevent the number of repeat and duplicated contacts by correctly setting customer expectations and demonstrating expert knowledge of end to end Water and Wastewater processes. You will be expected to handle contacts received through multiple channels including letters, emails and telephone enquiries but also support in other areas when required Accountabilities & Responsibilities Preventing Stage 1 complaints by following the correct course of action analysing relevant information provided through effective questioning of the customer and the use of the tools available to you e.g. U-search, Guided Help and following agreed processes. These will be for both domestic and commercial customers. Communication will be by letter, email and telephone. To send out Insurance Claim Forms and process once returned. Mailbox Management - Managing requests that come in from Field Staff for both Clean and Wastewater. Ensuring Batch letter queues are monitored and letters produced. Liaise with the Waste Water Field Team in order to organise flooding payments. Send out Defective Fittings notices to customers who have a leak on their property Investigate insurance claims forms from customers who want to claim under £500 Collate information from inspectors jobs and send these out to customers in a customer friendly format Send out Fat Oil and Grease letters to customers who are misusing the sewer network Technical Skills & Experience Knowledge of other departmental teams and working procedures within Water and Wastewater. Detailed knowledge of Water and Wastewater processes and regulatory customer service standards Clear understanding of business objectives and policies. A high degree of social skills for working in a customer orientated environment. Previous customer contact experience (face to face, phone, or internal customers). Ability to demonstrate a thorough knowledge and a high level of competence in the use of WFM systems. Qualifications Educated to at least GCSE level (including 'C' or above passes in English and Mathematics). We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
