Customer Ecommerce Administrator

Customer Ecommerce Administrator

Online Beauty Retailer

Location: Heywood

Salary £26,000 - £28,000 plus benefits

We're working with a fast-growing online beauty retailer who's on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team. This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences.

If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you.

Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance.

What you'll be doing:

Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally.

Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements.

Ecommerce Platform Management: Use Shopify to manage orders, customer queries, and product updates.

Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms.

Operational Support: Work with internal systems, assist during peak periods, and suggest improvements.

What we're looking for:

• Previous customer service experience (essential)
• Experience in online/e-commerce customer service (preferred)
• Familiarity with Shopify
• Knowledge of Freshdesk (ideal but not essential)
• Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock
• Confident using Microsoft Office
• Knowledge of Orderwise and carrier management systems (a bonus)
• Strong IT skills and attention to detail
• A bubbly, confident personality with excellent communication skills
• Highly organised, with the ability to juggle multiple tasks

This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions.

If you're passionate about people, service, and being part of something positive - we'd love to hear from you

Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739