Our client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you'll be the heartbeat of IT support operations, overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You'll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Dynamics and Service Now would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday and the flexibility of hybrid (between office & home) working . Salary:£35,000 - £45,000 + Bonus
May 26, 2026
Full time
Our client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you'll be the heartbeat of IT support operations, overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You'll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Dynamics and Service Now would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday and the flexibility of hybrid (between office & home) working . Salary:£35,000 - £45,000 + Bonus
Help Desk Analyst3 Month rolling contractInside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
May 26, 2026
Full time
Help Desk Analyst3 Month rolling contractInside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you'll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems. What you'll do Fraud Management - define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers Be accountable for our fraud losses and ensure performance remains within appetite Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences) Assess new technology and ensure Capital One remains one step ahead of fraud Build relationships with vendors and understand what new products and services are worth pursuing What we're looking for Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation Ability to manage varying workload and solve for both the short and the long term A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you're London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our cust
May 26, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you'll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems. What you'll do Fraud Management - define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers Be accountable for our fraud losses and ensure performance remains within appetite Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences) Assess new technology and ensure Capital One remains one step ahead of fraud Build relationships with vendors and understand what new products and services are worth pursuing What we're looking for Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation Ability to manage varying workload and solve for both the short and the long term A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you're London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our cust
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
May 26, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
D365 HR - Systems & Support Analyst Manchester / Hybrid - one day on site every 2 weeks 18 months+ A Dynamics 365 HCM/HR Systems & Support Analyst is required to support the implementation and ongoing management of our client's D365 HR platform. You'll act as the link between HR teams and the implementation partner during delivery, then become the internal owner of D365 HR post go-lives supporting users, maintaining data integrity and driving system improvements. Key responsibilities: Support Dynamics 365 HR implementation, configuration and testing Translate HR requirements into system configuration and documentation Support HR data migration and security role management Provide post go-live system support and continuous improvement Experience required: Experience implementing or supporting D365 F&O HR Documentation Skills: Proficiency in creating and maintaining configuration sheets, data mappings and requirement documentation. Testing Coordination: Demonstrated ability to author UAT scripts and lead business users through testing phases. Security Design: Experience defining and maintaining custom security roles and permissions within D365. Strong HR systems and data knowledge Confident working with stakeholders and external suppliers Desirable: Data Migration Expertise: Experience mapping and migrating complex data sets from legacy systems (ideally Unit4 Business World) using the DMF.
May 26, 2026
Full time
D365 HR - Systems & Support Analyst Manchester / Hybrid - one day on site every 2 weeks 18 months+ A Dynamics 365 HCM/HR Systems & Support Analyst is required to support the implementation and ongoing management of our client's D365 HR platform. You'll act as the link between HR teams and the implementation partner during delivery, then become the internal owner of D365 HR post go-lives supporting users, maintaining data integrity and driving system improvements. Key responsibilities: Support Dynamics 365 HR implementation, configuration and testing Translate HR requirements into system configuration and documentation Support HR data migration and security role management Provide post go-live system support and continuous improvement Experience required: Experience implementing or supporting D365 F&O HR Documentation Skills: Proficiency in creating and maintaining configuration sheets, data mappings and requirement documentation. Testing Coordination: Demonstrated ability to author UAT scripts and lead business users through testing phases. Security Design: Experience defining and maintaining custom security roles and permissions within D365. Strong HR systems and data knowledge Confident working with stakeholders and external suppliers Desirable: Data Migration Expertise: Experience mapping and migrating complex data sets from legacy systems (ideally Unit4 Business World) using the DMF.
Systems / Technical Business Analyst Glasgow 49,000 to 58,500 Are you a technically strong Business / Systems Analyst who enjoys working closely with engineers and architects to turn complex business needs into clear, deliverable system designs within large-scale agile environments? In this role, you will sit at the heart of software delivery, working across engineering, QA, architecture and product to translate validated business requirements into robust technical solutions. You will help shape system designs, manage competing architectural and business demands, and ensure teams have the clarity they need to deliver effectively. You will be heavily involved in backlog creation and refinement, breaking down complex ideas into epics, stories and tasks, while ensuring non-functional requirements such as performance, security and scalability are clearly defined. This is a hands-on role suited to someone comfortable operating as a developer or tester when required to support sprint goals. The role offers the opportunity to influence technical direction, reduce technical debt, and improve development processes, all while working within modern agile delivery teams using contemporary web technologies and toolsets. The Role: Translate business requirements into detailed system requirements and backlog items. Collaborate with engineers and architects to produce solution and system designs aligned to standards. Create and maintain technical documentation including UML and design artefacts. Break down work into clear epics, stories and tasks within Jira. Identify and mitigate technical delivery risks through reviews and proof-of-concepts. The Person: Experience as a Technical Analyst, Systems Analyst, Test Analyst or Software Engineer. Strong understanding of agile software development lifecycles. Experience with Jira, Confluence. While not being expected to code, you should have an understanding of Java, Python and SQL. Confident working across development, QA and architecture teams. Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 26, 2026
Full time
Systems / Technical Business Analyst Glasgow 49,000 to 58,500 Are you a technically strong Business / Systems Analyst who enjoys working closely with engineers and architects to turn complex business needs into clear, deliverable system designs within large-scale agile environments? In this role, you will sit at the heart of software delivery, working across engineering, QA, architecture and product to translate validated business requirements into robust technical solutions. You will help shape system designs, manage competing architectural and business demands, and ensure teams have the clarity they need to deliver effectively. You will be heavily involved in backlog creation and refinement, breaking down complex ideas into epics, stories and tasks, while ensuring non-functional requirements such as performance, security and scalability are clearly defined. This is a hands-on role suited to someone comfortable operating as a developer or tester when required to support sprint goals. The role offers the opportunity to influence technical direction, reduce technical debt, and improve development processes, all while working within modern agile delivery teams using contemporary web technologies and toolsets. The Role: Translate business requirements into detailed system requirements and backlog items. Collaborate with engineers and architects to produce solution and system designs aligned to standards. Create and maintain technical documentation including UML and design artefacts. Break down work into clear epics, stories and tasks within Jira. Identify and mitigate technical delivery risks through reviews and proof-of-concepts. The Person: Experience as a Technical Analyst, Systems Analyst, Test Analyst or Software Engineer. Strong understanding of agile software development lifecycles. Experience with Jira, Confluence. While not being expected to code, you should have an understanding of Java, Python and SQL. Confident working across development, QA and architecture teams. Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
We are seeking a detail-oriented and technically skilled AI & Data Process Intelligence Analyst with 3+ years of experience in automation and intelligent process improvement. In this role, you will design, develop, and deploy AI-enabled automation solutions, leverage process mining techniques to identify optimisation opportunities, and apply data-driven insights to enhance operational efficiency across the business. This position sits at the intersection of automation, data analysis, and applied machine learning. You will work closely with business stakeholders to deliver scalable and practical solutions. Key Responsibilities Apply AI and automation techniques to streamline and improve operational processes. Develop dashboards and performance reports using Power BI to support data-driven decision making. Use prototyping and design tools (e.g. Google Gravity, Figma Make) to design, document, and optimise process workflows and automation solutions. Build and integrate machine learning models (e.g. classification, prediction, and optimisation) into automation workflows where appropriate. Analyse structured and unstructured data using Python and SQL to validate business problems and quantify potential process improvements. Collect, clean, and prepare operational data from multiple sources for analysis and modelling. Collaborate with business stakeholders to gather requirements and translate them into scalable automation and AI solutions. Monitor deployed automations and AI models to ensure ongoing performance, accuracy, and reliability. Document solutions, maintain governance standards, and adhere to best practices for automation lifecycle management. Required Experience & Skills 3+ years of experience in automation engineering, intelligent process automation, AI/ML implementation, digital transformation, or a similar technical role. Strong proficiency in Python and SQL for data analysis and automation development. Hands-on experience with RPA and workflow automation tools (e.g. Power Automate, UiPath). Practical experience developing and deploying machine learning models in Python (e.g. scikit-learn, pandas). Experience working with APIs and integrating systems across business platforms. Strong analytical thinking and problem-solving skills with the ability to translate complex data into actionable insights.
May 26, 2026
Full time
We are seeking a detail-oriented and technically skilled AI & Data Process Intelligence Analyst with 3+ years of experience in automation and intelligent process improvement. In this role, you will design, develop, and deploy AI-enabled automation solutions, leverage process mining techniques to identify optimisation opportunities, and apply data-driven insights to enhance operational efficiency across the business. This position sits at the intersection of automation, data analysis, and applied machine learning. You will work closely with business stakeholders to deliver scalable and practical solutions. Key Responsibilities Apply AI and automation techniques to streamline and improve operational processes. Develop dashboards and performance reports using Power BI to support data-driven decision making. Use prototyping and design tools (e.g. Google Gravity, Figma Make) to design, document, and optimise process workflows and automation solutions. Build and integrate machine learning models (e.g. classification, prediction, and optimisation) into automation workflows where appropriate. Analyse structured and unstructured data using Python and SQL to validate business problems and quantify potential process improvements. Collect, clean, and prepare operational data from multiple sources for analysis and modelling. Collaborate with business stakeholders to gather requirements and translate them into scalable automation and AI solutions. Monitor deployed automations and AI models to ensure ongoing performance, accuracy, and reliability. Document solutions, maintain governance standards, and adhere to best practices for automation lifecycle management. Required Experience & Skills 3+ years of experience in automation engineering, intelligent process automation, AI/ML implementation, digital transformation, or a similar technical role. Strong proficiency in Python and SQL for data analysis and automation development. Hands-on experience with RPA and workflow automation tools (e.g. Power Automate, UiPath). Practical experience developing and deploying machine learning models in Python (e.g. scikit-learn, pandas). Experience working with APIs and integrating systems across business platforms. Strong analytical thinking and problem-solving skills with the ability to translate complex data into actionable insights.
Quality Assurance Analyst Location: Bedford - Fully Office Based Hours: Full time, Monday Friday Salary: £40,000 - £45,000 We are looking for a Quality Assurance Analyst to join a growing technology team, supporting the delivery of high-quality SaaS products in a collaborative environment. You will manage testing across the full development lifecycle, including manual and automated testing. Working closely with developers and product teams to identify and report defects, improve QA processes, and ensure high-quality product releases. Experience within the automotive industry or SaaS platforms is advantageous. This role would ideally suit someone proactive and forward-thinking, who is not afraid to challenge the status quo and is comfortable digging into processes and testing at a deeper level. What we are looking for: Experience in QA or software testing Strong manual testing skills (ideally 2+ year of automation experience) Experience within the automotive industry would be advantageous Knowledge of SaaS/CRM systems and Agile processes Organised, analytical, and able to manage multiple tasks Excellent communication skills What we offer: Hands-on experience in a growing SaaS business Exposure to modern testing tools and automation Supportive and collaborative team environment Hybrid working, 25 days holiday + bank holidays, pension, training, and development This is a fantastic opportunity to contribute to product quality while growing your career in a dynamic and innovative organisation. How to apply: If you are interested in this role, please apply below with your most recent CV. MKTEMP By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days.
May 26, 2026
Full time
Quality Assurance Analyst Location: Bedford - Fully Office Based Hours: Full time, Monday Friday Salary: £40,000 - £45,000 We are looking for a Quality Assurance Analyst to join a growing technology team, supporting the delivery of high-quality SaaS products in a collaborative environment. You will manage testing across the full development lifecycle, including manual and automated testing. Working closely with developers and product teams to identify and report defects, improve QA processes, and ensure high-quality product releases. Experience within the automotive industry or SaaS platforms is advantageous. This role would ideally suit someone proactive and forward-thinking, who is not afraid to challenge the status quo and is comfortable digging into processes and testing at a deeper level. What we are looking for: Experience in QA or software testing Strong manual testing skills (ideally 2+ year of automation experience) Experience within the automotive industry would be advantageous Knowledge of SaaS/CRM systems and Agile processes Organised, analytical, and able to manage multiple tasks Excellent communication skills What we offer: Hands-on experience in a growing SaaS business Exposure to modern testing tools and automation Supportive and collaborative team environment Hybrid working, 25 days holiday + bank holidays, pension, training, and development This is a fantastic opportunity to contribute to product quality while growing your career in a dynamic and innovative organisation. How to apply: If you are interested in this role, please apply below with your most recent CV. MKTEMP By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days.
The FP&A Analyst will play a key role supporting the delivery of high-quality financial insight, planning, and reporting across the business. Working closely with the Finance Director, Financial Controller and senior stakeholders the successful candidate will help drive commercial decision making through robust financial modelling, variance analysis, and business partnering. Client Details This business is a well known sports brand based in Wigan. They have a collaborative and supportive working environment and will provide training and mentoring. Description The successful FP&A Analyst will: Support the annual budgeting and quarterly forecasting cycles, consolidating inputs from business units into accurate financial plans. Build and maintain detailed financial models to support planning assumptions, scenario analysis, and sensitivity testing. Assist in the preparation of long-range financial plans aligned to the company's strategic objectives. Work alongside the Financial Controller to produce timely, accurate monthly management accounts packs. Analyse revenue and cost trends to identify risks and opportunities, providing actionable recommendations to senior management. Develop and maintain dashboards and KPI reporting to support operational and commercial decision-making. Provide ad-hoc financial analysis and modelling to support strategic initiatives and investment decisions. Act as a trusted finance partner to operational and commercial teams, translating financial data into clear and meaningful insight. Present financial findings clearly and confidently to non-finance stakeholders. Contribute to the continuous improvement of FP&A processes, tools, and templates to enhance efficiency and analytical capability. Assist with the development and maintenance of financial planning systems and data infrastructure. Ensure all financial outputs are accurate, well-documented, and compliant with internal controls. Profile This job opportunity will suit someone looking to make their first move from practice to industry OR someone with prior commercial finance exposure. The successful FP&A Analyst must have: An accountancy qualification (ACA/CIMA/ACCA). A solid understanding of accounting principles and practices. Experience with financial systems and reporting tools. Advanced Excel skills and the ability to handle large data sets. An analytical mindset with a focus on problem-solving and attention to detail. Excellent communication skills to present insights clearly and effectively. Job Offer The successful FP&A Analyst will receive a: Competitive salary ranging from £50,000 to £55,000 per annum. Annual performance related bonus - circa £4,000. Chance to work directly with an experienced Finance Director & Financial Controller offering support and mentorship. Company Discounts. 25 days holiday. Competitive Pension scheme. If you are interested in hearing more details, then please click on the link below and apply for more details.
May 26, 2026
Full time
The FP&A Analyst will play a key role supporting the delivery of high-quality financial insight, planning, and reporting across the business. Working closely with the Finance Director, Financial Controller and senior stakeholders the successful candidate will help drive commercial decision making through robust financial modelling, variance analysis, and business partnering. Client Details This business is a well known sports brand based in Wigan. They have a collaborative and supportive working environment and will provide training and mentoring. Description The successful FP&A Analyst will: Support the annual budgeting and quarterly forecasting cycles, consolidating inputs from business units into accurate financial plans. Build and maintain detailed financial models to support planning assumptions, scenario analysis, and sensitivity testing. Assist in the preparation of long-range financial plans aligned to the company's strategic objectives. Work alongside the Financial Controller to produce timely, accurate monthly management accounts packs. Analyse revenue and cost trends to identify risks and opportunities, providing actionable recommendations to senior management. Develop and maintain dashboards and KPI reporting to support operational and commercial decision-making. Provide ad-hoc financial analysis and modelling to support strategic initiatives and investment decisions. Act as a trusted finance partner to operational and commercial teams, translating financial data into clear and meaningful insight. Present financial findings clearly and confidently to non-finance stakeholders. Contribute to the continuous improvement of FP&A processes, tools, and templates to enhance efficiency and analytical capability. Assist with the development and maintenance of financial planning systems and data infrastructure. Ensure all financial outputs are accurate, well-documented, and compliant with internal controls. Profile This job opportunity will suit someone looking to make their first move from practice to industry OR someone with prior commercial finance exposure. The successful FP&A Analyst must have: An accountancy qualification (ACA/CIMA/ACCA). A solid understanding of accounting principles and practices. Experience with financial systems and reporting tools. Advanced Excel skills and the ability to handle large data sets. An analytical mindset with a focus on problem-solving and attention to detail. Excellent communication skills to present insights clearly and effectively. Job Offer The successful FP&A Analyst will receive a: Competitive salary ranging from £50,000 to £55,000 per annum. Annual performance related bonus - circa £4,000. Chance to work directly with an experienced Finance Director & Financial Controller offering support and mentorship. Company Discounts. 25 days holiday. Competitive Pension scheme. If you are interested in hearing more details, then please click on the link below and apply for more details.
Senior Cyber Security & Network Analyst The Opportunity in a Nutshell On behalf of our client, a leader in their industry , we are seeking a senior, hands-on technology professional with a deep foundation in Network Engineering (minimum 5-7 years of experience) coupled with strong Cyber Security expertise. This is not a purely monitoring role; the client requires an engineer who can lead from the front, physically and logically build infrastructure, and own complex technical projects from inception to completion. You will ensure the client's digital ecosystem remains resilient, highly performant, and securely aligned with evolving business objectives. Core Responsibilities As a senior technical anchor within the operations team, your daily focus will heavily lean into robust network engineering, system build-outs, and defensive security protocols: Infrastructure Installations & Kit Builds: Act as the technical lead for configuring, assembling, installing, and deploying new network and security hardware. Ensure all engineering documentation is immaculately maintained. Network Architecture Ownership: Maintain, optimize, and scale the client's Layer 2/3 environment, specifically managing Cisco Nexus routing, LAN/WAN frameworks, wireless networks, B2B links, and network load balancing solutions. Project Leadership: Spearhead mid-to-large scale infrastructure initiatives, ensuring deliverables are hit on time and within budget. You will be expected to demonstrate the tangible business value your technical decisions bring to the overall deployment process. Infrastructure Defense & Monitoring: Oversee next-generation Palo Alto firewalls, intrusion prevention systems, and data encryption protocols. Monitor SIEM platforms and threat feeds to isolate, investigate, and remediate digital vulnerabilities. Collaboration & Mentorship: Partner closely with internal technical squads and coordinate with external vendor partners. Provide coaching and technical advice to team members to foster a culture of continuous improvement. What The Client Is Looking For To thrive in this fast-paced environment, candidates must possess a blend of seasoned engineering experience and a structured, methodical approach to problem-solving. Technical Competencies: Minimum of 5-7 years of dedicated experience implementing, supporting, and developing complex L2/3 network architectures. Proven track record of leading and performing new network installations and physical/logical kit builds. Deep technical proficiency configuring and supporting L2/3 Cisco Nexus switching frameworks and Aruba Wi-Fi environments. Solid understanding of Network Load Balancing mechanisms and coordinating third-party Penetration Testing. Strong secondary expertise in Cyber Security, specifically administering Palo Alto Firewalls alongside their advanced next-gen service suites. Background utilizing Qualys Vulnerability Management tools and endpoint detection/remediation software. Previous experience navigating SOX compliance frameworks and handling fast-paced data environments is highly desirable. Application Requirement: Project Examples Our client values real-world execution. As part of your application, please be prepared to provide specific examples of projects where you led from the front on network or security kit deployments. We will look for details on:The scope of the hardware/software deployment you personally executed.The specific technical challenges you overcame during the installation or build phase.The tangible value and security/performance improvements your role brought to that process. Growth, Support & Culture Our client believes in empowering their people to reach their full potential. Joining this team means benefiting from: Structured Progression: Clear objective setting, tailored 1:1 mentorship sessions, and consistent coaching to elevate your architectural capabilities. Empowerment & Autonomy: An inclusive culture that grants ownership of meaningful outcomes and encourages exploration of development opportunities outside your immediate remit. A Collaborative Space: A supportive management philosophy designed to give employees the resources they need to excel while allowing them to bring their authentic selves to work every day.
May 25, 2026
Full time
Senior Cyber Security & Network Analyst The Opportunity in a Nutshell On behalf of our client, a leader in their industry , we are seeking a senior, hands-on technology professional with a deep foundation in Network Engineering (minimum 5-7 years of experience) coupled with strong Cyber Security expertise. This is not a purely monitoring role; the client requires an engineer who can lead from the front, physically and logically build infrastructure, and own complex technical projects from inception to completion. You will ensure the client's digital ecosystem remains resilient, highly performant, and securely aligned with evolving business objectives. Core Responsibilities As a senior technical anchor within the operations team, your daily focus will heavily lean into robust network engineering, system build-outs, and defensive security protocols: Infrastructure Installations & Kit Builds: Act as the technical lead for configuring, assembling, installing, and deploying new network and security hardware. Ensure all engineering documentation is immaculately maintained. Network Architecture Ownership: Maintain, optimize, and scale the client's Layer 2/3 environment, specifically managing Cisco Nexus routing, LAN/WAN frameworks, wireless networks, B2B links, and network load balancing solutions. Project Leadership: Spearhead mid-to-large scale infrastructure initiatives, ensuring deliverables are hit on time and within budget. You will be expected to demonstrate the tangible business value your technical decisions bring to the overall deployment process. Infrastructure Defense & Monitoring: Oversee next-generation Palo Alto firewalls, intrusion prevention systems, and data encryption protocols. Monitor SIEM platforms and threat feeds to isolate, investigate, and remediate digital vulnerabilities. Collaboration & Mentorship: Partner closely with internal technical squads and coordinate with external vendor partners. Provide coaching and technical advice to team members to foster a culture of continuous improvement. What The Client Is Looking For To thrive in this fast-paced environment, candidates must possess a blend of seasoned engineering experience and a structured, methodical approach to problem-solving. Technical Competencies: Minimum of 5-7 years of dedicated experience implementing, supporting, and developing complex L2/3 network architectures. Proven track record of leading and performing new network installations and physical/logical kit builds. Deep technical proficiency configuring and supporting L2/3 Cisco Nexus switching frameworks and Aruba Wi-Fi environments. Solid understanding of Network Load Balancing mechanisms and coordinating third-party Penetration Testing. Strong secondary expertise in Cyber Security, specifically administering Palo Alto Firewalls alongside their advanced next-gen service suites. Background utilizing Qualys Vulnerability Management tools and endpoint detection/remediation software. Previous experience navigating SOX compliance frameworks and handling fast-paced data environments is highly desirable. Application Requirement: Project Examples Our client values real-world execution. As part of your application, please be prepared to provide specific examples of projects where you led from the front on network or security kit deployments. We will look for details on:The scope of the hardware/software deployment you personally executed.The specific technical challenges you overcame during the installation or build phase.The tangible value and security/performance improvements your role brought to that process. Growth, Support & Culture Our client believes in empowering their people to reach their full potential. Joining this team means benefiting from: Structured Progression: Clear objective setting, tailored 1:1 mentorship sessions, and consistent coaching to elevate your architectural capabilities. Empowerment & Autonomy: An inclusive culture that grants ownership of meaningful outcomes and encourages exploration of development opportunities outside your immediate remit. A Collaborative Space: A supportive management philosophy designed to give employees the resources they need to excel while allowing them to bring their authentic selves to work every day.
IT Support & Infrastructure Analyst - 35,000 - 45,000 (depending on experience) - On-Site (FTC) Overview We are looking for a capable IT Support & Infrastructure Analyst to join a busy, fast-moving technology team. This role is focused on delivering reliable, high-quality technical support across the organisation, ensuring users, systems, and infrastructure operate efficiently and securely. Alongside day-to-day support, you will also contribute to ongoing improvements, upgrades, and wider IT initiatives. Skills & Experience Strong background in IT support, with 5+ years' experience, including time spent in a 2nd Line Support / Service Desk environment Experience working within a professional services or corporate environment, supporting a user base with high service expectations Experience contributing to infrastructure projects such as upgrades, rollouts, or migrations Hands-on technical experience across Microsoft technologies (Microsoft 365, Windows 10/11, Windows Server) Knowledge of Active Directory, permissions, and user account administration Excellent troubleshooting skills with a structured, analytical approach Ability to manage a varied workload and prioritise effectively Flexible and adaptable, with a proactive approach to meeting deadlines Comfortable working both independently and within a collaborative team Strong communication skills with both technical and non-technical stakeholders Customer-focused mindset with a positive, solutions-driven attitude Willingness to work in an on-site environment, collaborating closely with end users and internal teams Availability for occasional travel as required by the role Willingness to undergo security and background screening in line with business requirements Education A solid educational background, including at least five GCSEs (or equivalent), including Maths and English Key Responsibilities This is a broad role covering support, administration, and continuous improvement across the IT estate. Support & Service Delivery Manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside Operate at a 2nd line level, taking ownership of more complex technical issues and escalations Provide ongoing support across Microsoft 365 (Exchange Online, Teams, SharePoint) Troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments Build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune Applications & Platforms Support and administer a Document and Email Management System (iManage preferred, or equivalent DMS platforms) Provide support for key applications, including: o Print management solutions (Uniflow, FlowMatrix) o Email security platforms (Mimecast) o Secure file transfer solutions (Egress) Security & Access Management Support and maintain Multi-Factor Authentication (MFA) solutions such as Cisco DUO and Microsoft Authenticator Assist with secure access technologies, including SASE platforms (e.g. Check Point Harmony) Contribute to security monitoring, incident response, and remediation activities Infrastructure & Networking Assist with the administration of firewalls, particularly Cisco Meraki Support and maintain network infrastructure, including switches and wireless access points Carry out proactive monitoring of systems and infrastructure to ensure performance and uptime Projects & Continuous Improvement Support delivery of IT infrastructure and system improvement projects Identify opportunities to enhance systems, processes, and user experience Produce and maintain technical documentation and knowledge base materials Compliance & Security Ensure IT practices align with Cyber Essentials and ISO27001 standards Assist with internal and external audits Support reporting and investigation of information security incidents Personal Attributes Friendly and approachable with a strong service ethic Well-organised with excellent attention to detail Reliable and accountable, with a sense of ownership Enthusiastic and keen to continuously develop Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer. We are on the client's supplier list for this role.
May 25, 2026
Full time
IT Support & Infrastructure Analyst - 35,000 - 45,000 (depending on experience) - On-Site (FTC) Overview We are looking for a capable IT Support & Infrastructure Analyst to join a busy, fast-moving technology team. This role is focused on delivering reliable, high-quality technical support across the organisation, ensuring users, systems, and infrastructure operate efficiently and securely. Alongside day-to-day support, you will also contribute to ongoing improvements, upgrades, and wider IT initiatives. Skills & Experience Strong background in IT support, with 5+ years' experience, including time spent in a 2nd Line Support / Service Desk environment Experience working within a professional services or corporate environment, supporting a user base with high service expectations Experience contributing to infrastructure projects such as upgrades, rollouts, or migrations Hands-on technical experience across Microsoft technologies (Microsoft 365, Windows 10/11, Windows Server) Knowledge of Active Directory, permissions, and user account administration Excellent troubleshooting skills with a structured, analytical approach Ability to manage a varied workload and prioritise effectively Flexible and adaptable, with a proactive approach to meeting deadlines Comfortable working both independently and within a collaborative team Strong communication skills with both technical and non-technical stakeholders Customer-focused mindset with a positive, solutions-driven attitude Willingness to work in an on-site environment, collaborating closely with end users and internal teams Availability for occasional travel as required by the role Willingness to undergo security and background screening in line with business requirements Education A solid educational background, including at least five GCSEs (or equivalent), including Maths and English Key Responsibilities This is a broad role covering support, administration, and continuous improvement across the IT estate. Support & Service Delivery Manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside Operate at a 2nd line level, taking ownership of more complex technical issues and escalations Provide ongoing support across Microsoft 365 (Exchange Online, Teams, SharePoint) Troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments Build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune Applications & Platforms Support and administer a Document and Email Management System (iManage preferred, or equivalent DMS platforms) Provide support for key applications, including: o Print management solutions (Uniflow, FlowMatrix) o Email security platforms (Mimecast) o Secure file transfer solutions (Egress) Security & Access Management Support and maintain Multi-Factor Authentication (MFA) solutions such as Cisco DUO and Microsoft Authenticator Assist with secure access technologies, including SASE platforms (e.g. Check Point Harmony) Contribute to security monitoring, incident response, and remediation activities Infrastructure & Networking Assist with the administration of firewalls, particularly Cisco Meraki Support and maintain network infrastructure, including switches and wireless access points Carry out proactive monitoring of systems and infrastructure to ensure performance and uptime Projects & Continuous Improvement Support delivery of IT infrastructure and system improvement projects Identify opportunities to enhance systems, processes, and user experience Produce and maintain technical documentation and knowledge base materials Compliance & Security Ensure IT practices align with Cyber Essentials and ISO27001 standards Assist with internal and external audits Support reporting and investigation of information security incidents Personal Attributes Friendly and approachable with a strong service ethic Well-organised with excellent attention to detail Reliable and accountable, with a sense of ownership Enthusiastic and keen to continuously develop Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer. We are on the client's supplier list for this role.
Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) HP / Aruba switches knowledge essential Fortinet / Firewalls / migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 25, 2026
Full time
Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) HP / Aruba switches knowledge essential Fortinet / Firewalls / migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
D365 Support Analyst Permanent £32,000 Salary on Appointment Tewkesbury Full Time On Site (5 Days per Week) A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape. This is an excellent opportunity for someone with experience supporting business systems who click apply for full job details
May 25, 2026
Full time
D365 Support Analyst Permanent £32,000 Salary on Appointment Tewkesbury Full Time On Site (5 Days per Week) A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape. This is an excellent opportunity for someone with experience supporting business systems who click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
May 25, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
Property Research Analyst Up to 27,000 per annum (depending on experience) + benefits Devizes, Wiltshire Permanent An established and highly respected specialist consultancy is looking to recruit a detail-oriented and inquisitive Property Research Analyst to join its growing team based in Wiltshire. This is an excellent opportunity for someone who enjoys research, problem-solving, and investigative work and who takes pride in delivering accurate, high-quality results. Full training will be provided, making this an ideal role for someone looking to build a long-term career within a unique and specialist sector. The role: Conducting detailed research using internal and external databases Analysing information and maintaining accurate records on internal systems Using spreadsheets, email, and telephone communication to verify findings Managing your own workload effectively and working to deadlines Producing accurate work with a strong attention to detail About You: A bachelor's degree or equivalent would be advantageous Highly organised with excellent attention to detail Naturally inquisitive and motivated to learn Confident using Microsoft Office, particularly Excel, Word, and Outlook A strong communicator, both written and verbal Comfortable working independently whilst also contributing to a team environment Able to manage priorities and work accurately under instruction Benefits 25 days holiday + bank holidays Hours of work - Monday to Friday 8.30am - 5pm, with hybrid working available after a successful probation period Structured training and development Supportive and collaborative working environment Opportunity to join a well-established and growing business If you enjoy research-led work, have a keen eye for detail, and are looking for a varied and rewarding opportunity, we would love to hear from you. Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful.
May 25, 2026
Full time
Property Research Analyst Up to 27,000 per annum (depending on experience) + benefits Devizes, Wiltshire Permanent An established and highly respected specialist consultancy is looking to recruit a detail-oriented and inquisitive Property Research Analyst to join its growing team based in Wiltshire. This is an excellent opportunity for someone who enjoys research, problem-solving, and investigative work and who takes pride in delivering accurate, high-quality results. Full training will be provided, making this an ideal role for someone looking to build a long-term career within a unique and specialist sector. The role: Conducting detailed research using internal and external databases Analysing information and maintaining accurate records on internal systems Using spreadsheets, email, and telephone communication to verify findings Managing your own workload effectively and working to deadlines Producing accurate work with a strong attention to detail About You: A bachelor's degree or equivalent would be advantageous Highly organised with excellent attention to detail Naturally inquisitive and motivated to learn Confident using Microsoft Office, particularly Excel, Word, and Outlook A strong communicator, both written and verbal Comfortable working independently whilst also contributing to a team environment Able to manage priorities and work accurately under instruction Benefits 25 days holiday + bank holidays Hours of work - Monday to Friday 8.30am - 5pm, with hybrid working available after a successful probation period Structured training and development Supportive and collaborative working environment Opportunity to join a well-established and growing business If you enjoy research-led work, have a keen eye for detail, and are looking for a varied and rewarding opportunity, we would love to hear from you. Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful.
Financial Planning & Reporting AnalystBedfordshire (Hybrid Working Available) Hays are working in partnership with a well-established, global organisation to recruit a Financial Planning & Reporting Analyst to join their high-performing finance team.This is an excellent opportunity for a commercially minded finance professional to step into a visible role, working closely with senior stakeholders and contributing directly to business decision-making. The Role Reporting to the Financial Reporting Manager, you'll play a key role in delivering accurate and insightful financial reporting, alongside driving the forecasting and planning processes across the business.You'll partner with senior leadership and operational teams, providing analysis and insight to support performance, profitability and strategic decisions. Key responsibilities will include :- Supporting the production of forecasts across revenue, sales volumes, overheads and stock- Delivering detailed P&L analysis and management reporting- Monitoring actuals vs budget, identifying variances and key trends- Maintaining and developing forecasting models and reporting systems- Analysing sales performance across different regions and markets- Supporting revenue recognition processes, ensuring compliance with IFRS- Managing stock reporting and balance sheet reconciliations- Providing timely, accurate management information to support decision-making- Building strong relationships across the business and with international stakeholders- Identifying opportunities to improve systems, processes and controls About You We're looking for a proactive and analytical finance professional who enjoys working in a fast-paced, commercially focused environment. You will ideally have :- Experience in a similar finance or reporting role (minimum 3 years)- AAT Level 4 (or equivalent) and ideally studying towards a professional qualification (ACCA/CIMA/ACA)- Strong Excel skills (including look-ups and pivot tables)- Experience using accounting and reporting systems- A strong attention to detail and ability to manage multiple priorities.- Excellent communication skills and the ability to work with stakeholders at all levels- A collaborative mindset and a willingness to take ownership will be key to success in this role. What You'll Get in Return - Competitive salary and benefits package- Exposure to senior stakeholders and strategic decision-making- Opportunity to develop within a global organisation- A supportive and collaborative team environment- Scope to drive improvements and make a real impact What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or get in touch for a confidential discussion.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 25, 2026
Full time
Financial Planning & Reporting AnalystBedfordshire (Hybrid Working Available) Hays are working in partnership with a well-established, global organisation to recruit a Financial Planning & Reporting Analyst to join their high-performing finance team.This is an excellent opportunity for a commercially minded finance professional to step into a visible role, working closely with senior stakeholders and contributing directly to business decision-making. The Role Reporting to the Financial Reporting Manager, you'll play a key role in delivering accurate and insightful financial reporting, alongside driving the forecasting and planning processes across the business.You'll partner with senior leadership and operational teams, providing analysis and insight to support performance, profitability and strategic decisions. Key responsibilities will include :- Supporting the production of forecasts across revenue, sales volumes, overheads and stock- Delivering detailed P&L analysis and management reporting- Monitoring actuals vs budget, identifying variances and key trends- Maintaining and developing forecasting models and reporting systems- Analysing sales performance across different regions and markets- Supporting revenue recognition processes, ensuring compliance with IFRS- Managing stock reporting and balance sheet reconciliations- Providing timely, accurate management information to support decision-making- Building strong relationships across the business and with international stakeholders- Identifying opportunities to improve systems, processes and controls About You We're looking for a proactive and analytical finance professional who enjoys working in a fast-paced, commercially focused environment. You will ideally have :- Experience in a similar finance or reporting role (minimum 3 years)- AAT Level 4 (or equivalent) and ideally studying towards a professional qualification (ACCA/CIMA/ACA)- Strong Excel skills (including look-ups and pivot tables)- Experience using accounting and reporting systems- A strong attention to detail and ability to manage multiple priorities.- Excellent communication skills and the ability to work with stakeholders at all levels- A collaborative mindset and a willingness to take ownership will be key to success in this role. What You'll Get in Return - Competitive salary and benefits package- Exposure to senior stakeholders and strategic decision-making- Opportunity to develop within a global organisation- A supportive and collaborative team environment- Scope to drive improvements and make a real impact What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or get in touch for a confidential discussion.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you'll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems. What you'll do Fraud Management - define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers Be accountable for our fraud losses and ensure performance remains within appetite Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences) Assess new technology and ensure Capital One remains one step ahead of fraud Build relationships with vendors and understand what new products and services are worth pursuing What we're looking for Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation Ability to manage varying workload and solve for both the short and the long term A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you're London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our cust
May 25, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you'll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems. What you'll do Fraud Management - define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers Be accountable for our fraud losses and ensure performance remains within appetite Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences) Assess new technology and ensure Capital One remains one step ahead of fraud Build relationships with vendors and understand what new products and services are worth pursuing What we're looking for Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation Ability to manage varying workload and solve for both the short and the long term A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you're London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our cust
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
May 25, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you'll be doing Process Managers have the opportunity to: Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we're looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developin
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarant
May 25, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarant
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarant
May 25, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarant
