50 jobs found

Senior Service Manager (ITIL SC Clearance) Preston / WFH to £80k Are you a tech savvy, delivery focused Service Manager with MSP experience? You could be progressing your career at a growing software and technology consultancy. As a Senior Service Manager you lead the development and continuous improvement of ITIL practices across a growing managed services environment, ensuring effective governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging automation, AI and service management tooling to enhance efficiency, scalability and customer experience. The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement. Location / WFH: You can work from home in a flexible model, also meeting with colleagues in the Preston office and travelling to clients sites across the UK as and when needed. About you: You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment You have a strong practical knowledge of ITIL 4, with deeper expertise in several core practices such as Change Management, Problem Management, Major Incident Management, Continual Improvement, Service Level Management, Knowledge Management, Service Request Management, IT Asset Management, Service Configuration Management, Measurement and Reporting or Monitoring and Event Management You have experience improving service management maturity in an organisation where processes, behaviours, tooling and governance are still developing You're a skilled facilitator, with the ability to lead governance forums, incident bridges, problem reviews, service improvement forums and cross-functional working groups You have advanced stakeholder management skills with the ability to influence teams across the organisation You hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus) What's in it for you: Salary to £80k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Senior Service Manager (ITIL SC Clearance) opportunity.

A growing, family-owned business is investing in IT operations and needs someone who can bring structure, pace and confidence to how technology supports the wider organisation. This is a hands-on IT Operations Manager role with real ownership. You will run day-to-day IT, manage one internal technician, work with external IT suppliers and improve how IT requests are triaged, prioritised and delivered. IT Operations Manager Petersfield, Hampshire Up to 70,000 Permanent Onsite The company is a long-established business and has grown significantly in recent years, including through acquisition, and is expected to reach close to 50m turnover this year. Despite that growth, it remains a family-owned business with a strong focus on culture, relationships and being a good place to work. The role You will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage one internal IT technician and work closely with several external vendors and specialist partners. You will also work alongside the Technology and Transformation team where BAU IT and wider business change overlap. What you'll be doing Running and improving the day-to-day IT function Managing one internal IT technician Improving ticket triage, prioritisation and communication Managing external IT suppliers, MSPs and specialist partners Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure Providing hands-on technical support where needed Supporting system updates, changes and service improvements Improving IT processes, reporting and user confidence Ensuring new systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: IT operations or senior IT support management Microsoft 365, Azure and Entra ID General networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN and LAN Supplier, MSP or contractor management Improving IT processes, service levels and user experience Clear communication with both technical and non-technical stakeholders A practical, hands-on approach Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment and building confidence in how technology supports the wider business. Salary up to 70,000, plus benefits package. Apply now or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Account Manager (IT Services - MSP) - London, Hybrid - £45k - £50k + OTE + excellent benefits Are you a high-performing tech relationship builder ready to own a thriving portfolio? A rapidly growing, well-established London MSP is looking for a dynamic Account Manager. This isn't just about maintaining accounts-it's about driving high-impact commercial success, building rock-solid partnerships, and unlocking major expansion potential! Key Responsibilities include: Portfolio Health: Track satisfaction signals and proactively resolve risks to maintain a 95%+ retention rate. Account Profitability: Manage scope creep and align client pricing with delivery costs. Contract Compliance: Manage accurate documentation, client records, and timely renewals. Client Growth: Conduct QBRs, identify whitespace, and lead consultative upsell/cross-sell sales processes. Operational Excellence: Improve relationship practices and log accurate data within the CRM. The ideal candidate will have: 3+ years in B2B tech/MSP Account Management or Service Delivery. Commercially Astute: Understands unit economics, gross profit margins, and ROI articulation. Client-Facing: Confident running strategic business reviews with stakeholders at all levels. Consultative: Strong discovery skills, focused on solving problems rather than just pitching. Disciplined: Highly organised, data-driven, resilient, and accountable to performance metrics. Location: London (Hybrid - 3 days minimum in office) Hours: Monday - Friday, 08:30 - 17:30

Project Manager - Pathology - Winpath - Process Dev Location: Hybrid - South East Contract Type: Contract About the Role A large NHS Trust is seeking an experienced and delivery-focused Project Manager to support the correct set up of the new Winpath solution's internal billing/funding process. We are looking for high-performing individuals with a proven track record of successfully delivering complex change programmes within large healthcare organisations, ideally within the NHS. The successful candidate will be credible, resilient, and confident operating in challenging environments, with the ability to influence senior stakeholders and hold teams to account for delivery. A key focus of this role will be supporting the delivery of Pathology non-pay efficiencies, including contract optimisation, procurement improvement initiatives, tactical sourcing changes, and reduction of non-PO spend. Key Responsibilities Lead and support delivery of Pathology efficiency and transformation programmes Lead review of income billing process Review of internal invoice process to ensure funding is correctly set up Review process workflows to ensure invoicing to GP's are correctly configured Drive delivery of non-pay savings initiatives across Pathology services Identify and implement procurement and contract optimisation opportunities Support tactical procurement changes and supplier rationalisation activities Reduce non-PO spend and improve procurement governance and compliance Develop and maintain robust programme plans, reporting, and risk management processes Engage and influence senior clinical, operational, finance, and procurement stakeholders Hold delivery teams and workstream leads accountable for milestones and outcomes Support service redesign and operational improvement initiatives Provide clear programme governance and progress reporting to senior leadership Essential Experience & Skills Clinisys Winpath Project Experience Significant project/programme management experience within the NHS or wider healthcare sector Demonstrable track record delivering large-scale efficiency or transformation programmes Strong procurement and commercial experience, ideally including: Contract optimisation Strategic sourcing Supplier management Non-pay savings delivery Reduction of non-PO spend Experience working within Pathology services or diagnostics programmes is highly desirable Excellent stakeholder management and influencing skills Ability to work effectively in complex, fast-paced environments Highly resilient, proactive, and delivery-oriented Strong governance, reporting, and programme management capability Ability to challenge constructively and drive accountability across teams Desirable Knowledge of NHS procurement frameworks and governance PRINCE2, MSP, or equivalent project/programme management qualification Pathology Experience Inside of IR35 contract. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Your new company An international Law Firm that provides legal services to corporate and public sector clients globally. Your new role The IT Project Manager will be involved in leading the delivery of business-critical technology and change initiatives aimed at improving operational efficiency and customer experience. The post holder will be responsible for planning and executing projects end-to-end, managing budgets, timelines, risks, vendors and internal/external stakeholders, while ensuring alignment across business functions such as Legal Operations, HR, and Finance. Key Responsibilities: Lead the end-to-end delivery of business and technology change initiatives, ensuring alignment to strategic objectives. Manage multiple concurrent projects, maintaining control over scope, timelines, budgets, and risks. Engage and influence senior stakeholders, providing clear updates on progress, issues, and outcomes. Collaborate with cross-functional teams to ensure successful project delivery and business alignment. Oversee vendor relationships, ensuring delivery against agreed milestones, quality standards, and contracts. Support change management activities, including communications and training, to drive successful adoption of new solutions. What you'll need to succeed Reporting into the Head of Technology, they are seeking someone from a professional services background with proven experience delivering IT infrastructure and SaaS based projects, who can manage multiple priorities simultaneously and can deal with demanding stakeholders. Essential Requirements: Proven experience delivering end-to-end IT and business change projects, across infrastructure, applications, cloud and digital transformation Strong ability to manage multiple projects simultaneously while maintaining control over priorities and deadlines Excellent stakeholder management and communication skills, with experience engaging senior leadership Demonstrated experience working collaboratively with cross-functional teams to achieve shared outcomes Solid understanding of project governance, including planning, budgeting, risk management, and reporting Experience managing third-party vendors, ensuring delivery to agreed standards, timelines, and contractual commitments Strong working knowledge of Microsoft technologies, including Windows Server, 365 & Azure services Awareness of ITIL Service Management practices and IT Architecture / Design processes (e.g. TOGAF) Relevant certifications (e.g., Prince2, PMP, MSP) are highly desirable What you'll get in return You can expect a salary in the region of 65,000 to 70,000 (DoE) along with a range of financial rewards, flexible working options, health and wellbeing support, and learning and development opportunities. Please only apply if you have demonstrable Project Management experience working in a complex professional services environment, dealing with demanding stakeholders, delivering a range of IT and business-related change projects and live within a commutable distance to Manchester (office based 1 to 2 times a week). Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Field Services Manager Birmingham (3 days per week on-site) £500 - £600 per day Rolling 1-month contract SF Technology is supporting a leading technology services organisation in the search for an experienced Field Services Manager. This is a hands-on leadership role, responsible for managing a team of field engineers, overseeing service delivery, handling technical escalations, and supporting customers across a Managed IT environment. Required Experience Previous IT Team Lead, Field Services Lead or Technical Support Manager experience Strong Microsoft 365, Azure, Entra ID and Intune knowledge Windows Server and networking experience MSP or Managed Services background Full UK driving licence and access to a vehicle What's on Offer £500 - £600 per day Immediate start Hybrid working (3 days on-site) Potential for extension For a confidential discussion, please contact SF Technology.

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Solution Design team The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms. Additionally, you will be responsible for: • Learning the full Opus IT product portfolio • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations Salary £47-£52k Hybrid working - Based on a Wednesday in Reigate with occasional additional visit to office/client site The talents we are excited to see You will have the following experience/skills: • Min 3 years experience in the IT industry as a delivery engineer • Microsoft certified in M365 and Azure ecosystem • Experience with Acronis, Microsoft Defender, Mimecast and N-able • Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V) • Low-Level Data Networking design experience (LAN/WAN) • Experience with data networking security (ACL, firewall rules) • Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments • Experience of escalating to manufacturers when required, working closely with them until successful resolution • Able to demonstrate focused customer care skills, both on site and remotely • Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries • Active listening skills are critical to accurately understand requirements and respond effectively to queries • Ability to work well in teams and an organised self-starter • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

Belmont Recruitment are currently seeking an experienced IT Project Manager to work with our Local Authority client on an interim basis. This is a full-time role working 37 hours per week on a hybrid basis. Overview: This role sits within the IT Services team and is responsible for leading the Project Team and supporting the delivery of a portfolio of IT and information systems projects across the organisation. The role involves managing projects through the full lifecycle, ensuring effective analysis of business requirements and the delivery of appropriate IT solutions. The successful candidate will also be responsible for overseeing programme resource planning and budget management, producing regular programme status reports, and providing PMO support and direction to Project Analysts. Main Duties: Managing a portfolio of IT and information systems projects Leading projects through the full lifecycle from initiation to completion Analysing business requirements and supporting the delivery of appropriate IT solutions Overseeing programme resource planning and budget management Producing programme status reports Providing PMO support and direction to Project Analysts Essential Criteria: Previous experience working at a senior level within an ICT environment, preferably within a Local Authority / Public Sector organisation Proven background in delivering multiple concurrent IT or systems projects, working with senior stakeholders in complex environments Experienced in managing budgets and resource allocation across projects Strong knowledge of project and programme management methodologies such as PRINCE2, Agile and MSP Excellent stakeholder management and communication skills If your skills match the above criteria, please apply with your up-to-date CV .

Position: 2nd Line Engineer Location: Abingdon Salary: 35- 40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, Sharepoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding You must have a full UK driving licence and own a vehicle for this position. Employment will be subject to a satisfactory Enhanced DBS check. Why work for us Our client prides themselves on developing individuals to reach their full potential. We are committed to pairing the right roles with the right people and to developing people's strengths whilst continuously encouraging thinking outside the box. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of tech innovation. Some highlights of working for our client include: Friendly team Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams One-to-One training Company healthcare available Purchase discounts Social & team building activities INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

The Opportunity: We are currently supporting a confidential public sector organisation in the search for an experienced Senior Delivery Manager to join their technology and transformation function on an initial 6-month contract basis for a major central government project (Government Digital Services / GDS). This is an exciting opportunity to lead the successful delivery of complex programmes and technology initiatives within a highly regulated, mission-critical environment supporting nationally important services. The successful candidate will play a key role in driving delivery excellence across cross-functional teams, ensuring projects are delivered on time, within scope and aligned to strategic objectives. You will operate within a fast-paced environment, managing stakeholders across both technical and non-technical functions while helping to embed strong delivery governance and operational best practice. Skills and Experience: Strong commercial experience operating as a Senior Delivery Manager, Programme Manager or Technology Delivery Lead Proven track record delivering large-scale technology or transformation programmes Experience managing complex stakeholder environments across technical and business functions Strong understanding of Agile, Waterfall or hybrid delivery methodologies Experience working within cloud, infrastructure, digital or enterprise technology environments Strong risk, issue and dependency management capability Excellent communication, leadership and stakeholder engagement skills Ability to operate effectively within fast-paced, complex and evolving delivery environments Experience driving governance, reporting and operational delivery best practices Experience within government, healthcare or highly regulated environments Exposure to cloud transformation, platform engineering or digital modernisation programmes Familiarity with DevOps and agile engineering environments Experience working with third-party suppliers and systems integrators Relevant certifications such as: PRINCE2 Agile Scrum MSP PMP Role and Responsibilities: Lead the end-to-end delivery of complex programmes, projects and technology initiatives Manage delivery across multiple cross-functional teams including engineering, infrastructure, security, architecture and operational functions Establish and maintain robust delivery governance, reporting and risk management processes Drive programme planning, prioritisation, resource coordination and dependency management Work closely with senior stakeholders to ensure alignment between business objectives and delivery outcomes Identify and manage delivery risks, issues and blockers, ensuring timely resolution and escalation where appropriate Support agile delivery practices and continuous improvement initiatives across teams Ensure effective communication and collaboration between technical and non-technical stakeholders Manage programme reporting, milestones, KPIs and delivery performance metrics Support supplier, third-party and partner engagement where required Champion operational excellence, transparency and delivery accountability across programmes NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around two weeks lead-time). Applications: Please contact Edward Laing here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?

Contract inside IR35 till the end of the year with possible extension We are seeking an experienced HR Contracts Manager to join our growing team. This is a unique opportunity to play a key role in supporting the mobilisation and management of a large, complex workforce while ensuring the effective delivery of workforce-related contracts and supplier partnerships. Reporting into the HR Leadership Team, you will work closely with Procurement, Legal, Recruitment, Workforce Planning and key business stakeholders to manage workforce supply arrangements and drive supplier performance across the project. Key Responsibilities Manage workforce-related contracts, including recruitment agencies, managed service providers (MSPs), contingent labour suppliers and other strategic workforce partners. Lead supplier relationship management activities, including performance reviews and governance meetings. Monitor supplier performance against agreed KPIs, SLAs and contractual obligations. Support contract negotiations, renewals, extensions and variations in partnership with Procurement and Legal teams. Ensure compliance with employment legislation, workforce policies, IR35 requirements and project governance standards. Analyse workforce data, supplier performance metrics and recruitment trends to provide insights and recommendations. Identify opportunities to improve workforce delivery, efficiency and value for money. Support workforce mobilisation activities as the project transitions through key phases of development and construction. Manage contractual risks and resolve supplier performance issues where required. Develop strong relationships with internal stakeholders to ensure workforce requirements are effectively met. About You We are looking for an experienced professional with a strong blend of HR, commercial and contract management expertise. You will have: Experience managing workforce, recruitment or HR-related contracts within a complex organisation. Strong supplier relationship management skills. Excellent stakeholder management and communication abilities. Knowledge of employment legislation and contingent workforce management. Commercial awareness and experience working with procurement processes. Strong analytical and reporting capabilities. Experience operating within highly regulated environments would be advantageous. Desirable Experience Managed Service Provider (MSP) or Vendor Management System (VMS) environments. Workforce mobilisation and large-scale recruitment programmes. Understanding of IR35 and contingent labour compliance. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Lead Service Manager (ITIL) 65,000 - 90,000 + Car Allowance + Bonus (up to 20%) + Pension Hybrid Working (2 days office / 3 days home) - Coventry or Manchester Our client, a well-established UK organisation operating in a complex, regulated environment, is investing significantly in its IT Service Management function following a major restructure. As part of this, they're looking for a Lead Service Manager to take end-to-end ownership of IT service quality for a key business directive - covering internal technology teams and a portfolio of third-party vendors and partners. This is a genuinely business-facing role. You'll be the trusted point of contact between business stakeholders and IT, holding vendors to account on performance, driving service improvement (reactive and proactive), and ensuring commercial commitments - contracts, renewals, SLAs - land on time and deliver value. What you'll be doing - Owning service quality end-to-end across internal teams and outsourced/third-party vendors, including services where you're managing through SLAs and contractual levers rather than direct oversight - Holding vendors accountable for performance, running corrective action plans where needed, and driving continuous improvement - Taking commercial ownership of vendor contracts and renewals, ensuring nothing slips - Acting as the primary business-facing point of contact for a defined directive, building trusted relationships with stakeholders at all levels - Playing an active role in incident and problem management, keeping stakeholders informed and addressing recurring issues at source - Working closely with change delivery teams to ensure new or modified services transition smoothly into live support - Representing service priorities and risk considerations within delivery roadmaps What we're looking for - A background in service management, ideally from an MSP, service transition, or incident/problem management environment - Solid grounding in ITIL (Foundation level minimum) - Strong commercial acumen - comfortable negotiating with vendors and managing contracts - Outstanding communication and stakeholder management skills - able to listen as well as drive outcomes - Comfortable operating in a complex, regulated, fast-paced environment - Financial services or other regulated-sector experience is a plus but not essential - we're equally interested in candidates from MSP, telecoms, retail or other complex service environments - Working knowledge of Microsoft Office; Jira experience useful but not essential What's on offer - 65,000 - 90,000 base salary, depending on experience - Car allowance - Discretionary annual bonus of up to 20% - Matched pension contribution - Life assurance, private medical insurance, health screening - 28 days holiday plus bank holidays, with a buy/sell scheme - Hybrid working - 2 days in office (Coventry or Manchester), 3 days from home This is a fast-moving process with a target start date ahead of a major business milestone in early September, so early applications are encouraged. Interested? Apply now or get in touch for a confidential conversation about the role, closing date for application is Wed Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title: IT Project Coordinator Location: Bridgend / St Asaph / Plymouth Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Coordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. About Flotek: Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do. About The Role: As our technical IT project coordinator, you will organise and coordinate the delivery of IT services to our ever-expanding customer base. You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover various aspects, including: Server migrations Email migrations IT support onboarding Managed Print installations Cyber projects Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Key Responsibilities: Projects: Planning projects that have been received from the sales team. Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. Consistently updating customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. Creating accurate assets and assigning to customer agreements. Ordering: Raising purchase orders on our PSA and ensuring prices are accurate to supplier. Ordering services. Ordering hardware. Provisioning of licences such as Microsoft. Booking in stock and managing stock, including taking part in Stock Takes Engineering: Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of your project planning. Creating accurate appointments including configuration, installation and follow up. What we're looking for: Experience Required: Previous project management experience IT project delivery and/or provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multitask effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 28,000 - 30,000 Staff Share Equity Scheme - your piece of the "Purple Pie" New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role.

Our client is a well-established Managed Service Provider, CRM, and Software Development business, and they're looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where you'll oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You'll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently met Act as the senior escalation point for both operational and technical issues Keep processes, documentation, and standards up to date and continuously improving Oversee incident, problem, and change management Ensure customer environments are stable, secure, and aligned with best practice Team Leadership & Development Lead and support technical support and project teams Coach, mentor, and develop team members Clearly communicate company direction, team goals, and priorities Identify skills gaps and support ongoing training and development Project & Change Delivery Oversee the full lifecycle of IT projects-from planning through to delivery and handover Ensure projects are delivered on time, within scope, and to the right technical standards Provide technical oversight before, during, and after project delivery Carry out site surveys and ensure accurate documentation is produced Customer & Stakeholder Management Build strong, trusted relationships with key stakeholders Act as a senior technical advisor, helping customers align IT with their wider business goals Support Directors with pre-sales input and solution design Ensure smooth handovers into support teams Technical Oversight Maintain oversight across customer environments, including: Windows Server and Active Directory Cloud platforms (Azure, Microsoft 365) Virtualisation (VMware, Hyper-V) Networking, firewalls, and security solutions Ensure best practice across backup, disaster recovery, security, and patching Stay hands-on when needed, particularly for complex issues or critical incidents Essential 5+ years' experience in a customer-facing IT role within an MSP environment Proven experience managing IT operations, service delivery, or technical teams Strong background in Microsoft 365, Azure, Windows Server, and Active Directory Solid understanding of networking, security, and virtualisation technologies Excellent communication skills and the ability to build confidence at all levels Strong organisational skills with great attention to detail Comfortable working under pressure and managing competing priorities Desirable Experience with: Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot VMware ESX, vCenter, and/or Hyper-V Backup solutions and enterprise firewalls (Sophos XGS) Email security platforms (Mimecast, Symantec) LAN, WAN, VLAN, VPN, enterprise wireless, and MFA Sophos, Egnyte, and Ubiquiti IT certifications or formal technical qualifications Strong documentation and reporting skills

Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant . You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities Design technical solutions for schools, academies, and Multi-Academy Trusts Lead technical discovery sessions with customers and stakeholders Review existing customer environments and provide roadmap recommendations Produce high-level solution designs, implementation scopes, and technical recommendations Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice Provide high-level oversight during implementation projects Work with Project Engineers and Project Managers to ensure technical delivery quality Act as an escalation point for complex deployments Perform technical sign-off on completed solutions Ensure solutions can be supported by Service Desk and Managed Services teams Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required Previous senior IT experience within the education sector Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar Strong understanding of school, academy, or Multi-Academy Trust IT environments Experience designing, managing, or improving IT solutions across education sites Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity Understanding of cyber security requirements within education Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders Experience creating technical documentation, scopes, designs, or project recommendations Strong written and verbal communication skills Full UK driving licence, own car, and willingness to travel across the UK Desirable experience Experience working for an education-focused MSP Knowledge of DfE Digital and Technology Standards Cyber Essentials or Cyber Essentials Plus knowledge Experience supporting tenders, bids, or technical presentations Microsoft, networking, cyber security, or cloud certifications Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off.

Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office

We are seeking an experienced Service Desk Manager to lead and develop a high-performing IT service desk function. This role is responsible for ensuring efficient service delivery, driving operational excellence, managing client relationships, and building scalable processes that support business growth. The successful candidate will oversee service desk operations, ticket management, team performance, service quality, documentation standards, and continuous improvement initiatives. Acting as a key escalation point, they will ensure clients receive consistent, proactive communication and exceptional service while maintaining strong operational controls and commercial awareness. Key responsibilities include: Leading and developing a service desk team to achieve high performance and accountability. Managing ticket flow, prioritisation, workload distribution, and service standards. Building strong client relationships and acting as a trusted operational contact. Monitoring service performance, SLAs, utilisation, and reporting on key metrics. Driving process improvement, documentation quality, and operational maturity. Identifying trends, risks, and opportunities to improve service delivery. Ensuring effective resource planning, escalation management, and business continuity. Supporting commercial objectives through scope control, service insight, and operational efficiency. The ideal candidate will be a confident leader with strong service management experience, excellent communication skills, and a proven ability to create structure. You should be confident in your ability to improve processes and lead teams in a fast-paced IT support environment. Experience with IT service management frameworks and a strong focus on customer experience, continuous improvement, and operational excellence are highly desirable. Candidates with previous experience of working within an MSP are encouraged to apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company , reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant . You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities Design technical solutions for schools, academies, and Multi-Academy Trusts Lead technical discovery sessions with customers and stakeholders Review existing customer environments and provide roadmap recommendations Produce high-level solution designs, implementation scopes, and technical recommendations Ensure solutions are secure, scalable, supportable, and commercially viable Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice Support Sales and Account Management teams with tenders, bids, workshops, presentations, and technical discussions Translate customer requirements into deliverable technical solutions Assist with technical quotations and bill of materials Provide high-level oversight during implementation projects Work with Project Engineers and Project Managers to ensure technical delivery quality Act as an escalation point for complex deployments Perform technical sign-off on completed solutions Ensure solutions can be supported by Service Desk and Managed Services teams Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required Previous senior IT experience within the education sector Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar Strong understanding of school, academy, or Multi-Academy Trust IT environments Experience designing, managing, or improving IT solutions across education sites Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity Understanding of cyber security requirements within education Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders Experience creating technical documentation, scopes, designs, or project recommendations Strong written and verbal communication skills Full UK driving licence, own car, and willingness to travel across the UK Desirable experience Experience working for an education-focused MSP Knowledge of DfE Digital and Technology Standards Cyber Essentials or Cyber Essentials Plus knowledge Experience supporting tenders, bids, or technical presentations Microsoft, networking, cyber security, or cloud certifications Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off. Why apply? Senior education-focused technology consultancy role Hybrid working, with 2 to 3 days per week from home Opportunity to work with schools, academies, and Multi-Academy Trusts across the UK Broad role covering solution design, consultancy, pre-sales, and delivery oversight Excellent progression opportunities within a growing UK technology group MFK Recruitment has placed 46 IT professionals across the group in the past six years, with 31 still with the business

IT Field Engineer Location: Travelling to various client locations (Brighton-based this is not a remote working role) Job Type: Permanent, Full-Time Reports To: Professional Services Manager About Us At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". About You A flair for troubleshooting, communication, and exceptional customer service. Being flexible and adaptable to situations and changing requirements. Excellent task and time management. Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification is desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting IT Field Engineer opportunity. Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value.

At Scrumconnect Consulting, we help organisations deliver high-quality digital services through agile delivery, modern technology, and user-centred design. Our teams work on complex transformation programmes that drive organisational change, improve services, and deliver measurable business outcomes. We are looking for an experienced Programme Manager to join our growing team and lead the successful delivery of large-scale digital, technology, and transformation programmes across a range of sectors. Role Overview As a Programme Manager, you will be responsible for overseeing multiple related projects and workstreams, ensuring they collectively deliver strategic objectives and business value. You will provide leadership, governance, and coordination across programme teams while managing stakeholders, risks, budgets, dependencies, and outcomes. The successful candidate will be a strategic thinker with strong leadership skills and a proven track record of delivering complex programmes in dynamic environments. Key Responsibilities Lead and manage large-scale programmes from initiation through to successful delivery and benefits realisation. Define programme vision, objectives, governance structures, and delivery strategies. Oversee multiple projects and workstreams, ensuring alignment with organisational goals. Develop and maintain programme roadmaps, plans, budgets, and delivery schedules. Manage programme-level risks, issues, dependencies, and opportunities. Establish effective governance, reporting, and assurance processes. Engage and influence senior stakeholders, sponsors, and executive leadership teams. Coordinate multidisciplinary delivery teams, suppliers, and third-party partners. Monitor programme performance and ensure delivery remains on track against objectives. Drive decision-making, issue resolution, and prioritisation across programme activities. Support organisational change, business readiness, and benefits realisation activities. Promote continuous improvement and best practices across programme delivery. Essential Skills & Experience Proven experience managing complex digital, technology, or business transformation programmes. Strong leadership and stakeholder management capabilities. Experience overseeing multiple projects and coordinating large multidisciplinary teams. Strong understanding of programme governance, risk management, and assurance frameworks. Experience managing programme budgets, financial forecasts, and resource planning. Ability to communicate effectively with both technical teams and senior executives. Strong strategic planning, organisational, and decision-making skills. Experience delivering programmes within Agile, Waterfall, or hybrid environments. Excellent problem-solving, negotiation, and conflict-resolution abilities. Experience producing executive-level reporting and programme updates. Desirable Skills Experience working within public sector or regulated environments. Familiarity with the principles and standards of Government Digital Service (GDS) . Experience leading digital transformation, cloud migration, or enterprise modernisation programmes. Experience managing complex supplier and vendor relationships. Knowledge of organisational change management and benefits realisation frameworks. Professional certifications such as: MSP (Managing Successful Programmes) PRINCE2 Practitioner PMP AgilePM SAFe Programme Consultant or equivalent Experience working within consultancy environments. What We Offer Competitive salary and benefits package. Opportunity to lead impactful digital transformation and strategic change programmes. Flexible and collaborative working environment. Ongoing learning and professional development opportunities. Access to a community of experienced consultants, architects, engineers, and delivery professionals. Career progression opportunities within a growing consultancy. Diversity & Inclusion Scrumconnect Consulting is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates of all backgrounds, experiences, and perspectives. We believe that diversity strengthens our teams and helps us build better solutions for our clients and communities. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.