Enterprise Client Success - Strategic Account Leadership Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most recognisable brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we d love to hear from you. The Role at a Glance: HR Senior Customer Success Manager Remote Working - 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday Reporting to: Customer Success Director Company: Leading Provider of HR Tech, Consulting and Advisory Services Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable About us: We are the UK s leading provider of award-winning HR technology, consulting and advisory services. We help organisations build positive workplace cultures where people can thrive and businesses can perform at their best. By combining cloud technology, data insight and HR expertise, we simplify employee relations and empower organisations to manage people matters more effectively. Unlike businesses that simply sell software into HR teams, we genuinely understand HR because we live and breathe it every day. Our award-winning SaaS platform, empower , is transforming the way organisations manage employee relations, enabling HR leaders and line managers to handle people matters with greater confidence, consistency and efficiency. Supported by HR experts, analytics and consultancy services, empower delivers meaningful operational impact for some of the UK s largest and most respected employers. The HR Senior Customer Success Manager Opportunity: As a HR Senior Customer Success Manager, you ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long-term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes. The ideal candidate will likely come from one of the following backgrounds: • HR SaaS / HR / ER technology customer success • HR professional services supporting enterprise organisations • Senior HR or HRBP-level experience within large enterprise environments • Employee relations exposure would be particularly valuable. Where you ll add value: • Acting as a trusted advisor and strategic partner to enterprise customers • Building long-term relationships that drive customer satisfaction and retention • Leading renewal and retention strategies across key customer accounts • Identifying upsell and cross-sell opportunities within existing accounts • Supporting Customer Success Managers through coaching and leadership • Collaborating with Product, Sales, Marketing and Support teams • Helping customers optimise HR and employee relations processes through technology • Supporting strong commercial governance across contracts and renewals • Using data, reporting and customer insights to guide strategic decisions • Maintaining accurate records and customer engagement activity within HubSpot About You: • Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments • CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable • Strong understanding of HR operations and employee relations processes • Background within HR SaaS is highly desirable • Alternatively experience within HR consultancy / professional services environments • Or senior HR / HRBP-level experience within enterprise organisations • Excellent communication, influencing and stakeholder management skills • Commercially aware with strong relationship-building capability • Proactive, organised and customer-focused approach • Strong presentation and strategic account management skills • Comfortable managing multiple priorities within a fast-paced environment • Ability to interpret data and deliver actionable insights What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • Flexible working environment • Opportunity to work with major UK enterprise brands If you're excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK s leading HR technology businesses, we d love to hear from you. Apply today and help shape the future of HR. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jun 17, 2026
Full time
Enterprise Client Success - Strategic Account Leadership Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most recognisable brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we d love to hear from you. The Role at a Glance: HR Senior Customer Success Manager Remote Working - 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday Reporting to: Customer Success Director Company: Leading Provider of HR Tech, Consulting and Advisory Services Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable About us: We are the UK s leading provider of award-winning HR technology, consulting and advisory services. We help organisations build positive workplace cultures where people can thrive and businesses can perform at their best. By combining cloud technology, data insight and HR expertise, we simplify employee relations and empower organisations to manage people matters more effectively. Unlike businesses that simply sell software into HR teams, we genuinely understand HR because we live and breathe it every day. Our award-winning SaaS platform, empower , is transforming the way organisations manage employee relations, enabling HR leaders and line managers to handle people matters with greater confidence, consistency and efficiency. Supported by HR experts, analytics and consultancy services, empower delivers meaningful operational impact for some of the UK s largest and most respected employers. The HR Senior Customer Success Manager Opportunity: As a HR Senior Customer Success Manager, you ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long-term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes. The ideal candidate will likely come from one of the following backgrounds: • HR SaaS / HR / ER technology customer success • HR professional services supporting enterprise organisations • Senior HR or HRBP-level experience within large enterprise environments • Employee relations exposure would be particularly valuable. Where you ll add value: • Acting as a trusted advisor and strategic partner to enterprise customers • Building long-term relationships that drive customer satisfaction and retention • Leading renewal and retention strategies across key customer accounts • Identifying upsell and cross-sell opportunities within existing accounts • Supporting Customer Success Managers through coaching and leadership • Collaborating with Product, Sales, Marketing and Support teams • Helping customers optimise HR and employee relations processes through technology • Supporting strong commercial governance across contracts and renewals • Using data, reporting and customer insights to guide strategic decisions • Maintaining accurate records and customer engagement activity within HubSpot About You: • Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments • CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable • Strong understanding of HR operations and employee relations processes • Background within HR SaaS is highly desirable • Alternatively experience within HR consultancy / professional services environments • Or senior HR / HRBP-level experience within enterprise organisations • Excellent communication, influencing and stakeholder management skills • Commercially aware with strong relationship-building capability • Proactive, organised and customer-focused approach • Strong presentation and strategic account management skills • Comfortable managing multiple priorities within a fast-paced environment • Ability to interpret data and deliver actionable insights What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • Flexible working environment • Opportunity to work with major UK enterprise brands If you're excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK s leading HR technology businesses, we d love to hear from you. Apply today and help shape the future of HR. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Retail Manager - Geely Bishop's Stortford Create experiences you can be proud of. Leading with ambition and integrity, as a Retail Manager you ll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers faces. Working to become the World s Most Trusted Automotive Retailer, you ll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We re open to flexible working options just ask What you ll do day to day Drive the sale of finance and insurance products to customers, with weekly monitoring of penetration rates Identify opportunities to increase profitability through upselling finance & insurance products Assist in the development of sales strategies to increase sales revenue, customer retention, and overall business performance Ensure full compliance with regulatory and sales processes, prioritising fair treatment of all customers Collaborate with Sales Executives to uphold high standards of customer satisfaction and operational excellence Deliver exceptional customer service, fostering loyalty and generating referrals Maintain organised administration and uphold housekeeping standards for a professional work environment Helpful skills and qualifications Don t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Solid experience in offering finance and insurance solutions to customers, with a thorough understanding of FCA compliance and regulations Proven expertise in supervising and managing the end-to-end sales process Ability to deliver outstanding customer experiences with energy, enthusiasm and professionalism Adaptable approach to tailoring finance packages that meet individual customer needs Demonstrated success in meeting deadlines and achieving targets, supported by excellent communication and interpersonal skills Highly organised and the ability to multitask effectively, ensuring efficiency and attention to detail Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Jun 16, 2026
Full time
Retail Manager - Geely Bishop's Stortford Create experiences you can be proud of. Leading with ambition and integrity, as a Retail Manager you ll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers faces. Working to become the World s Most Trusted Automotive Retailer, you ll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We re open to flexible working options just ask What you ll do day to day Drive the sale of finance and insurance products to customers, with weekly monitoring of penetration rates Identify opportunities to increase profitability through upselling finance & insurance products Assist in the development of sales strategies to increase sales revenue, customer retention, and overall business performance Ensure full compliance with regulatory and sales processes, prioritising fair treatment of all customers Collaborate with Sales Executives to uphold high standards of customer satisfaction and operational excellence Deliver exceptional customer service, fostering loyalty and generating referrals Maintain organised administration and uphold housekeeping standards for a professional work environment Helpful skills and qualifications Don t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Solid experience in offering finance and insurance solutions to customers, with a thorough understanding of FCA compliance and regulations Proven expertise in supervising and managing the end-to-end sales process Ability to deliver outstanding customer experiences with energy, enthusiasm and professionalism Adaptable approach to tailoring finance packages that meet individual customer needs Demonstrated success in meeting deadlines and achieving targets, supported by excellent communication and interpersonal skills Highly organised and the ability to multitask effectively, ensuring efficiency and attention to detail Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Business Development Manager- IFM Solutions (Commercial Sectors) Location: London (Hybrid Working) Contract Type: Permanent Working Hours: 40 hours per week Salary: Up to 85,000 + Commission The Opportunity An exciting opportunity has arisen for a high-performing, forward-thinking Business Development Manager to drive significant growth across a diverse commercial portfolio. This role spans Professional Services, Production, Technology, and Life Sciences sectors, with a core focus on selling Integrated Facilities Management (IFM) solutions.This is a pure sales role for a commercially driven individual who thrives on winning new business, building strong pipelines, and delivering measurable growth. The successful candidate will play a key role in generating up to 10m in new revenue. Key Responsibilities Generate new business opportunities and deliver substantial revenue growth across targeted sectors Own the full sales lifecycle: prospecting, solution development, bid leadership, negotiation, and contract close Develop and execute sector-specific sales strategies aligned with overall commercial objectives Identify and prioritise key markets, customers, and opportunities to maximise growth Lead cross-functional bid teams to produce compelling, competitive proposals Drive strong pipeline management through effective use of CRM systems and sales processes Ensure seamless handover from sales to operations following contract award Build and maintain senior stakeholder relationships to support long-term growth and retention About You Proven track record in business development or sales within facilities management or IFM solutions Demonstrable success in securing large, complex deals and delivering significant revenue growth Highly commercial mindset with strong negotiation and influencing skills Confident operating in a fast-paced, target-driven environment Strong stakeholder management skills, with the ability to engage at senior levels Strategic thinker with a proactive, results-focused approach Experience managing structured pipelines, forecasts, and CRM systems Package Competitive base salary up to 85,000 Commission scheme: 1% of revenue generated, capped at 100% of base salary Hybrid working model based from Canary Wharf Why Apply? This is a high-impact role for an ambitious sales professional looking to make a tangible difference and play a key role in driving commercial success across multiple sectors. You will have the autonomy to shape growth, work on complex solution sales, and be rewarded for your performance.If you are a driven Business Development professional ready to take on a pivotal growth role, we would welcome your application. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Jun 16, 2026
Full time
Business Development Manager- IFM Solutions (Commercial Sectors) Location: London (Hybrid Working) Contract Type: Permanent Working Hours: 40 hours per week Salary: Up to 85,000 + Commission The Opportunity An exciting opportunity has arisen for a high-performing, forward-thinking Business Development Manager to drive significant growth across a diverse commercial portfolio. This role spans Professional Services, Production, Technology, and Life Sciences sectors, with a core focus on selling Integrated Facilities Management (IFM) solutions.This is a pure sales role for a commercially driven individual who thrives on winning new business, building strong pipelines, and delivering measurable growth. The successful candidate will play a key role in generating up to 10m in new revenue. Key Responsibilities Generate new business opportunities and deliver substantial revenue growth across targeted sectors Own the full sales lifecycle: prospecting, solution development, bid leadership, negotiation, and contract close Develop and execute sector-specific sales strategies aligned with overall commercial objectives Identify and prioritise key markets, customers, and opportunities to maximise growth Lead cross-functional bid teams to produce compelling, competitive proposals Drive strong pipeline management through effective use of CRM systems and sales processes Ensure seamless handover from sales to operations following contract award Build and maintain senior stakeholder relationships to support long-term growth and retention About You Proven track record in business development or sales within facilities management or IFM solutions Demonstrable success in securing large, complex deals and delivering significant revenue growth Highly commercial mindset with strong negotiation and influencing skills Confident operating in a fast-paced, target-driven environment Strong stakeholder management skills, with the ability to engage at senior levels Strategic thinker with a proactive, results-focused approach Experience managing structured pipelines, forecasts, and CRM systems Package Competitive base salary up to 85,000 Commission scheme: 1% of revenue generated, capped at 100% of base salary Hybrid working model based from Canary Wharf Why Apply? This is a high-impact role for an ambitious sales professional looking to make a tangible difference and play a key role in driving commercial success across multiple sectors. You will have the autonomy to shape growth, work on complex solution sales, and be rewarded for your performance.If you are a driven Business Development professional ready to take on a pivotal growth role, we would welcome your application. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Regulatory Compliance Engineering Services International Clients Europe Location: Dublin / Remote (Ireland) or UK (with travel to Ireland) Salary: 50,000 - 55,000 Euros + Performance Bonus + Benefits Drive the growth of a specialist international business. Baseline Recruit is delighted to be partnering with a niche consultancy, a highly who support manufacturers worldwide with EU and UK Authorised Representative services for CE and UKCA marked products. Working with clients across engineering, industrial machinery and manufacturing sectors, our client provides an essential regulatory service that enables organisations to place products safely and compliantly onto UK and European markets. Due to succession planning, we are looking to appoint a commercially focused leader who can work lcosely with the UK board to build client relationships, develop new business opportunities and help shape the future growth of the organisation. The Opportunity Reporting directly to the Board of Directors, you will take ownership of the commercial performance of the business delivering specialist services to an international client base. This is a varied role where relationship building, strategic thinking and business development are as important as operational leadership. You will work closely with existing clients to maximise long-term partnerships while identifying new opportunities to expand services across the UK, Ireland and international markets. Key Responsibilities Develop and implement the company's commercial growth strategy Build and maintain relationships with manufacturers, distributors and international clients Lead business development, sales and marketing initiatives Identify new market opportunities and strategic partnerships Oversee key client accounts, renewals and retention activity Develop annual sales and marketing plans and monitor performance Support commercial proposals, quotations and client onboarding Lead a small team, creating a collaborative and customer-focused culture Report commercial performance, pipeline activity and business metrics to the Board Work closely with technical specialists to ensure exceptional service delivery About You You are a commercially driven relationship builder who enjoys developing businesses and creating long-term client partnerships. You may currently be working as: Commercial Manager Business Development Manager Business Development Director Client Services Manager Commercial Lead General Manager Account Director Your background could include: Engineering Consultancy Technical Services Professional Services Regulatory Compliance Certification Manufacturing Services Industrial B2B Services Most importantly, you will have: A proven track record of developing and growing client relationships Experience creating and implementing sales and marketing strategies Excellent communication and presentation skills A consultative approach to business development Strong commercial awareness and financial understanding The ability to lead, motivate and develop a small team Experience working with senior stakeholders and Board-level colleagues Experience of CE marking, UKCA legislation or product compliance is beneficial but not essential . We are equally interested in individuals who have built successful careers within specialist B2B consultancy or technical service organisations and are keen to develop expertise in this niche sector. Why Join? This is an opportunity to join a highly respected niche business with an international reputation and significant growth potential. You'll have the autonomy to influence strategy, build new markets and work directly with the Board in shaping the future direction of the organisation. If you enjoy combining relationship management, business development, marketing and commercial leadership in a specialist B2B environment, we'd love to hear from you.
Jun 16, 2026
Full time
Regulatory Compliance Engineering Services International Clients Europe Location: Dublin / Remote (Ireland) or UK (with travel to Ireland) Salary: 50,000 - 55,000 Euros + Performance Bonus + Benefits Drive the growth of a specialist international business. Baseline Recruit is delighted to be partnering with a niche consultancy, a highly who support manufacturers worldwide with EU and UK Authorised Representative services for CE and UKCA marked products. Working with clients across engineering, industrial machinery and manufacturing sectors, our client provides an essential regulatory service that enables organisations to place products safely and compliantly onto UK and European markets. Due to succession planning, we are looking to appoint a commercially focused leader who can work lcosely with the UK board to build client relationships, develop new business opportunities and help shape the future growth of the organisation. The Opportunity Reporting directly to the Board of Directors, you will take ownership of the commercial performance of the business delivering specialist services to an international client base. This is a varied role where relationship building, strategic thinking and business development are as important as operational leadership. You will work closely with existing clients to maximise long-term partnerships while identifying new opportunities to expand services across the UK, Ireland and international markets. Key Responsibilities Develop and implement the company's commercial growth strategy Build and maintain relationships with manufacturers, distributors and international clients Lead business development, sales and marketing initiatives Identify new market opportunities and strategic partnerships Oversee key client accounts, renewals and retention activity Develop annual sales and marketing plans and monitor performance Support commercial proposals, quotations and client onboarding Lead a small team, creating a collaborative and customer-focused culture Report commercial performance, pipeline activity and business metrics to the Board Work closely with technical specialists to ensure exceptional service delivery About You You are a commercially driven relationship builder who enjoys developing businesses and creating long-term client partnerships. You may currently be working as: Commercial Manager Business Development Manager Business Development Director Client Services Manager Commercial Lead General Manager Account Director Your background could include: Engineering Consultancy Technical Services Professional Services Regulatory Compliance Certification Manufacturing Services Industrial B2B Services Most importantly, you will have: A proven track record of developing and growing client relationships Experience creating and implementing sales and marketing strategies Excellent communication and presentation skills A consultative approach to business development Strong commercial awareness and financial understanding The ability to lead, motivate and develop a small team Experience working with senior stakeholders and Board-level colleagues Experience of CE marking, UKCA legislation or product compliance is beneficial but not essential . We are equally interested in individuals who have built successful careers within specialist B2B consultancy or technical service organisations and are keen to develop expertise in this niche sector. Why Join? This is an opportunity to join a highly respected niche business with an international reputation and significant growth potential. You'll have the autonomy to influence strategy, build new markets and work directly with the Board in shaping the future direction of the organisation. If you enjoy combining relationship management, business development, marketing and commercial leadership in a specialist B2B environment, we'd love to hear from you.
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral . As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants. Starting Salary £25,000 What's in it for you as a Customer Service Advisor? Get full training and development A good understanding of the residential lettings industry Fast paced, fun environment Regular team meetings Full company briefings A career pathway Key responsibilities of a Customer Service Advisor. Act as a central point of contact managing the effective resolution of queries from clients and colleagues Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Skills and Experience required to be successful as a Customer Service Advisor. Strong customer service skills and confident communicator Good team player Customer focussed Contact or Call centre experience preferred Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Benefits Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing Aviva Digi care + workplace / Car leasing and cycle to work scheme Colleague discount scheme / Perks at work / Gym discounts Life assurance / Workplace pension scheme 23 days annual leave, increasing with length of service (and your birthday off) Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00784
Jun 16, 2026
Full time
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral . As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants. Starting Salary £25,000 What's in it for you as a Customer Service Advisor? Get full training and development A good understanding of the residential lettings industry Fast paced, fun environment Regular team meetings Full company briefings A career pathway Key responsibilities of a Customer Service Advisor. Act as a central point of contact managing the effective resolution of queries from clients and colleagues Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Skills and Experience required to be successful as a Customer Service Advisor. Strong customer service skills and confident communicator Good team player Customer focussed Contact or Call centre experience preferred Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Benefits Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing Aviva Digi care + workplace / Car leasing and cycle to work scheme Colleague discount scheme / Perks at work / Gym discounts Life assurance / Workplace pension scheme 23 days annual leave, increasing with length of service (and your birthday off) Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00784
Customer Experience Manager Are you a strategic thinker with a passion for service excellence? A leading UK-based educational travel provider is seeking a talented Customer Experience Manager to join their successful team. This is a fantastic opportunity to shape how thousands of young travellers experience school trips, while driving innovation and continuous improvement across the business. Customer Experience Manager - Role & Responsibilities: This pivotal role places you at the centre of the organisation's customer journey strategy. You'll be responsible for gathering and interpreting feedback, identifying service gaps, and collaborating across departments to implement meaningful improvements. Your work will directly influence customer satisfaction, retention, and brand reputation. Acting as the primary contact for all customer feedback and concerns Analysing feedback trends and translating insights into actionable improvements Leading internal discussions to address service challenges and enhance delivery Engaging with customers who raise issues before, during, or after travel Encouraging repeat bookings through strategic collaboration with sales teams Ensuring company practices align with industry regulations and internal policies Overseeing data protection compliance and acting as the designated person for GDPR matters Designing and delivering training programmes focused on service excellence Managing insurance-related processes including claims, training, and reconciliation Contributing to health and safety and incident response planning Championing inclusive travel experiences and ensuring accessibility standards are met Advising on the ethical use of emerging technologies, including AI, to enhance customer service Customer Experience Manager - Skills & Experience Required: Experience of working in a customer service / customer relations / customer experience management role within the travel sector Familiarity with UK travel regulations including ABTA Code of Conduct & Package Travel Regulations. Strong interpersonal and conflict resolution skills Ability to interpret data and present strategic recommendations Excellent organisational and collaboration skills Knowledge of safeguarding policies in travel or education Awareness of AI tools and their application in customer engagement Proven success in high-pressure service environments Confident communicator and trainer Self-motivated with strong time management Customer Experience Manager - Additional Info & Key Benefits: Salary circa £34k depending on experience (flexibility considered for experienced candidates) Hybrid working after initial induction, 3 days in the office Two annual learning and development days Opportunity to travel and experience trips first-hand Supportive, people-first company culture Please apply for the position of Customer Experience Manager online or email your cv to
Jun 16, 2026
Full time
Customer Experience Manager Are you a strategic thinker with a passion for service excellence? A leading UK-based educational travel provider is seeking a talented Customer Experience Manager to join their successful team. This is a fantastic opportunity to shape how thousands of young travellers experience school trips, while driving innovation and continuous improvement across the business. Customer Experience Manager - Role & Responsibilities: This pivotal role places you at the centre of the organisation's customer journey strategy. You'll be responsible for gathering and interpreting feedback, identifying service gaps, and collaborating across departments to implement meaningful improvements. Your work will directly influence customer satisfaction, retention, and brand reputation. Acting as the primary contact for all customer feedback and concerns Analysing feedback trends and translating insights into actionable improvements Leading internal discussions to address service challenges and enhance delivery Engaging with customers who raise issues before, during, or after travel Encouraging repeat bookings through strategic collaboration with sales teams Ensuring company practices align with industry regulations and internal policies Overseeing data protection compliance and acting as the designated person for GDPR matters Designing and delivering training programmes focused on service excellence Managing insurance-related processes including claims, training, and reconciliation Contributing to health and safety and incident response planning Championing inclusive travel experiences and ensuring accessibility standards are met Advising on the ethical use of emerging technologies, including AI, to enhance customer service Customer Experience Manager - Skills & Experience Required: Experience of working in a customer service / customer relations / customer experience management role within the travel sector Familiarity with UK travel regulations including ABTA Code of Conduct & Package Travel Regulations. Strong interpersonal and conflict resolution skills Ability to interpret data and present strategic recommendations Excellent organisational and collaboration skills Knowledge of safeguarding policies in travel or education Awareness of AI tools and their application in customer engagement Proven success in high-pressure service environments Confident communicator and trainer Self-motivated with strong time management Customer Experience Manager - Additional Info & Key Benefits: Salary circa £34k depending on experience (flexibility considered for experienced candidates) Hybrid working after initial induction, 3 days in the office Two annual learning and development days Opportunity to travel and experience trips first-hand Supportive, people-first company culture Please apply for the position of Customer Experience Manager online or email your cv to
Commercial Growth Manager Glasgow - covering Scotland C 50,000 p.a . + company car & bonus Do you have a proven track record of growing customer accounts within the construction products or building materials sector? Are you equally comfortable developing existing relationships and winning new business opportunities? Do you enjoy working autonomously whilst playing a key role in a business's growth strategy? The Company: ER Recruitment are excited to be working exclusively with our client, a leading manufacturer and supplier of high-quality products into the construction sector. They are recognised for innovation, customer service and long-term partnerships. Following continued growth, they are looking to appoint a Commercial Growth Manager to cover Scotland to strengthen customer relationships, develop new business opportunities and support the next phase of their commercial growth. This is not a traditional sales role. The successful individual will focus on increasing customer value, improving customer retention and creating sustainable long-term growth across their territory. Role & Responsibilities of the Commercial Growth Manager: Develop and implement growth plans for existing customer accounts Increase customer spend through cross-selling and upselling opportunities Conduct regular account reviews and identify opportunities for improvement Target and secure new business opportunities within the construction sector Build and maintain a robust sales pipeline across the region Work closely with estimating, customer service, operations and senior leadership teams Monitor account performance, profitability and commercial opportunities Act as a key point of contact for customers, ensuring a first-class customer experience Provide market intelligence, competitor insight and commercial feedback About You as the Commercial Growth Manager: Proven experience within account management, business development or commercial growth roles Experience selling construction products, technical building materials or related solutions Strong commercial awareness with an understanding of margin, profitability and account performance Demonstrable success in growing customer accounts and developing new business opportunities Excellent relationship-building and communication skills Comfortable engaging with business owners, directors and senior decision makers Highly organised with strong pipeline and CRM discipline Self-motivated, proactive and able to work autonomously Full UK driving licence Additional Benefits: Excellent basic salary with performance-related bonus scheme Car allowance Autonomy and ownership within your region Opportunity to join a growing and ambitious business Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Jun 16, 2026
Full time
Commercial Growth Manager Glasgow - covering Scotland C 50,000 p.a . + company car & bonus Do you have a proven track record of growing customer accounts within the construction products or building materials sector? Are you equally comfortable developing existing relationships and winning new business opportunities? Do you enjoy working autonomously whilst playing a key role in a business's growth strategy? The Company: ER Recruitment are excited to be working exclusively with our client, a leading manufacturer and supplier of high-quality products into the construction sector. They are recognised for innovation, customer service and long-term partnerships. Following continued growth, they are looking to appoint a Commercial Growth Manager to cover Scotland to strengthen customer relationships, develop new business opportunities and support the next phase of their commercial growth. This is not a traditional sales role. The successful individual will focus on increasing customer value, improving customer retention and creating sustainable long-term growth across their territory. Role & Responsibilities of the Commercial Growth Manager: Develop and implement growth plans for existing customer accounts Increase customer spend through cross-selling and upselling opportunities Conduct regular account reviews and identify opportunities for improvement Target and secure new business opportunities within the construction sector Build and maintain a robust sales pipeline across the region Work closely with estimating, customer service, operations and senior leadership teams Monitor account performance, profitability and commercial opportunities Act as a key point of contact for customers, ensuring a first-class customer experience Provide market intelligence, competitor insight and commercial feedback About You as the Commercial Growth Manager: Proven experience within account management, business development or commercial growth roles Experience selling construction products, technical building materials or related solutions Strong commercial awareness with an understanding of margin, profitability and account performance Demonstrable success in growing customer accounts and developing new business opportunities Excellent relationship-building and communication skills Comfortable engaging with business owners, directors and senior decision makers Highly organised with strong pipeline and CRM discipline Self-motivated, proactive and able to work autonomously Full UK driving licence Additional Benefits: Excellent basic salary with performance-related bonus scheme Car allowance Autonomy and ownership within your region Opportunity to join a growing and ambitious business Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Jun 16, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Taunton On-Site Monday - Friday, 9:00am - 5:30pm Starting Salary: £24,784.50+ (dependent on experience) About the Role We are looking for an enthusiastic and service-driven Associate Support Manager / Support Manager to join our growing Partner Support Team. This is an exciting opportunity for someone with strong customer support or account management experience who is looking to develop within a fast-paced Fintech environment. You will act as a key point of contact for our Partners and Merchants, helping to deliver exceptional support, manage relationships, and ensure a seamless customer experience. Reporting to the Head of Partner Support, you will work closely with internal departments including Commercial, Product, and Development teams to provide timely resolutions, identify opportunities for growth, and support ongoing business initiatives. Key Responsibilities Manage a portfolio of Partner and Merchant accounts, ensuring high levels of satisfaction and retention Build and maintain strong support relationships, understanding their objectives and aligning our services to meet their goals, being the first port of call internally and externally on a day-to-day basis. Work alongside Commercial teams guiding them through the seamless migration of existing businesses and uncovering new areas of growth through innovative products and services. Escalate key issues externally with Acquirers and internally with various team to reach solutions. Liaise with the wider team and business, to remain aware of target Partner and Merchant deliverables. Manage a comprehensive Ticket and Call queue, providing timely updates and solutions, whilst adhering to service level agreements Coordinate with internal teams, including Commercial, Accounts, Product and Development to aid with a holistic approach for Partner and Merchants. Lead Partner and Merchant conversations whilst also developing and presenting comprehensive reports on performance metrics and new initiatives. Identify opportunities for account improvement and growth, presenting recommendations and solutions Proactively identify potential issues or obstacles and work towards a solution in a timely manner both internally and externally. Anticipate and identify potential project issues ahead of time, raising with product and commercial. Contribute to new business activities with existing and prospective clients, passing lead to respective Commercial counterpart and following progress of lead and support requirements. Stay updated with industry trends, emerging technologies, and Support best practices to advise Partner and Merchants effectively. What We're Looking For Excellent communication skills across phone, email, and video calls Strong organisational and problem-solving abilities A customer-focused mindset with a passion for delivering outstanding service Ability to manage multiple priorities in a fast-paced environment Strong teamwork and collaboration skills Previous experience in support, account management, customer success, or Fintech is advantageous Benefits Employee Assistance Programme (EAP) Private Medical Insurance including dental cover Annual leave entitlement that increases with length of service Opportunity to grow within a fast-moving Fintech business Supportive and collaborative working environment About You Service-oriented and customer-focused Results-driven with a proactive approach to problem solving A confident communicator who can professionally guide customers through troubleshooting and support processes A collaborative team player who thrives in a dynamic environment Equality and Diversity We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications regardless of age, disability, gender identity, marital status, race, religion or belief, sex or sexual orientation, in line with the Equality Act 2010. Recruitment Process: On receipt of your application, the hiring manager will assess your CV against the criteria for the role. Shortlisted candidates will be contacted via telephone or email and invited to interview. Additional Information Employment is subject to a satisfactory completion of a DBS check. Applicants must be able to work in the UK unrestricted. Application/CV records will be kept securely for a maximum of 12 months. Cardstream will only use the personal information provided in order to process the application in accordance with the Data Protection Act 1998. Applicants will need to comply with the requirements of the Data Protection Act 1998, it is the responsibility of individual staff members to protect data and to take all reasonable steps to ensure all data is kept securely. Applicants will need to comply with Cardstream's policies and procedures including Health and Safety Policy and Equality and Diversity
Jun 16, 2026
Full time
Taunton On-Site Monday - Friday, 9:00am - 5:30pm Starting Salary: £24,784.50+ (dependent on experience) About the Role We are looking for an enthusiastic and service-driven Associate Support Manager / Support Manager to join our growing Partner Support Team. This is an exciting opportunity for someone with strong customer support or account management experience who is looking to develop within a fast-paced Fintech environment. You will act as a key point of contact for our Partners and Merchants, helping to deliver exceptional support, manage relationships, and ensure a seamless customer experience. Reporting to the Head of Partner Support, you will work closely with internal departments including Commercial, Product, and Development teams to provide timely resolutions, identify opportunities for growth, and support ongoing business initiatives. Key Responsibilities Manage a portfolio of Partner and Merchant accounts, ensuring high levels of satisfaction and retention Build and maintain strong support relationships, understanding their objectives and aligning our services to meet their goals, being the first port of call internally and externally on a day-to-day basis. Work alongside Commercial teams guiding them through the seamless migration of existing businesses and uncovering new areas of growth through innovative products and services. Escalate key issues externally with Acquirers and internally with various team to reach solutions. Liaise with the wider team and business, to remain aware of target Partner and Merchant deliverables. Manage a comprehensive Ticket and Call queue, providing timely updates and solutions, whilst adhering to service level agreements Coordinate with internal teams, including Commercial, Accounts, Product and Development to aid with a holistic approach for Partner and Merchants. Lead Partner and Merchant conversations whilst also developing and presenting comprehensive reports on performance metrics and new initiatives. Identify opportunities for account improvement and growth, presenting recommendations and solutions Proactively identify potential issues or obstacles and work towards a solution in a timely manner both internally and externally. Anticipate and identify potential project issues ahead of time, raising with product and commercial. Contribute to new business activities with existing and prospective clients, passing lead to respective Commercial counterpart and following progress of lead and support requirements. Stay updated with industry trends, emerging technologies, and Support best practices to advise Partner and Merchants effectively. What We're Looking For Excellent communication skills across phone, email, and video calls Strong organisational and problem-solving abilities A customer-focused mindset with a passion for delivering outstanding service Ability to manage multiple priorities in a fast-paced environment Strong teamwork and collaboration skills Previous experience in support, account management, customer success, or Fintech is advantageous Benefits Employee Assistance Programme (EAP) Private Medical Insurance including dental cover Annual leave entitlement that increases with length of service Opportunity to grow within a fast-moving Fintech business Supportive and collaborative working environment About You Service-oriented and customer-focused Results-driven with a proactive approach to problem solving A confident communicator who can professionally guide customers through troubleshooting and support processes A collaborative team player who thrives in a dynamic environment Equality and Diversity We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications regardless of age, disability, gender identity, marital status, race, religion or belief, sex or sexual orientation, in line with the Equality Act 2010. Recruitment Process: On receipt of your application, the hiring manager will assess your CV against the criteria for the role. Shortlisted candidates will be contacted via telephone or email and invited to interview. Additional Information Employment is subject to a satisfactory completion of a DBS check. Applicants must be able to work in the UK unrestricted. Application/CV records will be kept securely for a maximum of 12 months. Cardstream will only use the personal information provided in order to process the application in accordance with the Data Protection Act 1998. Applicants will need to comply with the requirements of the Data Protection Act 1998, it is the responsibility of individual staff members to protect data and to take all reasonable steps to ensure all data is kept securely. Applicants will need to comply with Cardstream's policies and procedures including Health and Safety Policy and Equality and Diversity
Portfolio Commercial Manager £55,000 - £63,000 Base + Coms London Leading media events business seeks a highly accomplished Portfolio Commercial Manager to join their Hospitality portfolio, leading the commercial sales strategy and delivery across two flagship brands. The Portfolio Commercial Manager will operate as a hands-on "player-manager", responsible for creating and delivering the commercial plan in line with the wider event strategy, while coaching and developing the sales team to drive performance, pipeline growth and revenue delivery. Alongside team leadership, the role will also retain responsibility for key accounts, sponsorship opportunities and new business generation across the portfolio. KEY RESPONSIBILITIES: Lead, manage and train a sales team of 5 sales & senior sales executives. Develop & deliver robust commercial plans that align with wider business objectives, identifying revenue opportunities, setting clear sales targets, and driving strategic initiatives to maximise growth, customer retention, and long-term commercial success. Lead & champion the effective use of the CRM system across the sales team, ensuring accurate data allocation, high-quality pipeline management, accurate reporting and driving customer engagement & commercial performance. Key account and account management. New business development. Floor plan management. KEY EXPERIENCE REQUIRED: Experience within the events (exhibitions) industry a priority. Management of sales team a preference. Self-motivated and performance driven, with a desire to achieve goals and attain commercial success. Ability to demonstrate advanced objection handling, negotiation and closing skills both over the phone and face to face. Great verbal and written communication skills. Excellent organisational skills, with an ability to prioritise tasks and manage workload with effective sales planning. Experience of writing detailed partnership and sponsorship proposals. Knowledge and experience using CRM systems (ideally Hubspot). Ability to nurture strong key client relationships. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Jun 16, 2026
Full time
Portfolio Commercial Manager £55,000 - £63,000 Base + Coms London Leading media events business seeks a highly accomplished Portfolio Commercial Manager to join their Hospitality portfolio, leading the commercial sales strategy and delivery across two flagship brands. The Portfolio Commercial Manager will operate as a hands-on "player-manager", responsible for creating and delivering the commercial plan in line with the wider event strategy, while coaching and developing the sales team to drive performance, pipeline growth and revenue delivery. Alongside team leadership, the role will also retain responsibility for key accounts, sponsorship opportunities and new business generation across the portfolio. KEY RESPONSIBILITIES: Lead, manage and train a sales team of 5 sales & senior sales executives. Develop & deliver robust commercial plans that align with wider business objectives, identifying revenue opportunities, setting clear sales targets, and driving strategic initiatives to maximise growth, customer retention, and long-term commercial success. Lead & champion the effective use of the CRM system across the sales team, ensuring accurate data allocation, high-quality pipeline management, accurate reporting and driving customer engagement & commercial performance. Key account and account management. New business development. Floor plan management. KEY EXPERIENCE REQUIRED: Experience within the events (exhibitions) industry a priority. Management of sales team a preference. Self-motivated and performance driven, with a desire to achieve goals and attain commercial success. Ability to demonstrate advanced objection handling, negotiation and closing skills both over the phone and face to face. Great verbal and written communication skills. Excellent organisational skills, with an ability to prioritise tasks and manage workload with effective sales planning. Experience of writing detailed partnership and sponsorship proposals. Knowledge and experience using CRM systems (ideally Hubspot). Ability to nurture strong key client relationships. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Pay and Reward Manager Slough Contract £370.40 per day PAYE or £500 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Pay and Reward Manager. Minimum 2 days in the office. The Pay, Reward and Payroll Manager is responsible for leading the organisation s pay, reward and payroll framework, ensuring it supports organisational objectives, workforce sustainability and financial governance. The role provides strategic and operational leadership across pay structures, reward mechanisms, payroll delivery and market competitiveness. The postholder will ensure pay and reward arrangements are equitable, transparent, legally compliant and responsive to labour market pressures, while maintaining strong payroll controls and service resilience. The role requires significant analytical expertise, strong leadership capability and the ability to work in partnership with Trade Unions, senior leaders and key stakeholders to deliver effective and sustainable reward solutions. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Pay & Reward Strategy and Governance Lead the review, development and maintenance of local pay and reward conventions, ensuring alignment with NJC arrangements, Council policies and workforce requirements. Develop and review paylines and pay structures to ensure the Council remains competitive with neighbouring local authorities within a 25-mile radius. Ensure pay and reward arrangements are fair, transparent, legally compliant and support recruitment and retention objectives. Provide expert professional advice on pay and reward matters to senior leaders, Members and stakeholders. Pay & Reward Analysis and Market Intelligence Lead detailed pay and reward analysis, using internal and external data to assess competitiveness, affordability and equal pay risk. Undertake regular benchmarking and market analysis, comparing NJC spinal points, local conventions and market pressures across comparable authorities. Develop evidence-based business cases to support changes to pay structures, market supplements and allowances. Monitor the impact of pay decisions on recruitment, retention, turnover and workforce planning, making recommendations for improvement. Translate complex pay data into clear, accessible insight to support decision-making. Supplementary Allowances & Enhancements Review, develop and maintain supplementary allowance frameworks, including but not limited to: Market supplements Shift pay On-call allowances Standby payments Ensure allowances are applied consistently, transparently and in line with policy, governance and NJC guidance. Establish clear approval, review and withdrawal processes for allowances, ensuring appropriate documentation and audit trails. Payroll & Continuous Improvement Lead a programme of continuous improvement across payroll and pay-related processes, driving efficiency, accuracy and service resilience. Identify, assess and mitigate single points of failure through process redesign, cross-skilling, documentation and system optimisation. Champion the effective use of Unit4 (ERP) to streamline workflows, reduce manual intervention and strengthen controls. Review end-to-end payroll processes to improve data quality, compliance and customer experience. Ensure robust governance, quality assurance and escalation arrangements are in place. Leadership & Team Management Provide leadership and day-to-day management of the payroll and/or pay and reward team. Set objectives, manage performance and support the development of team members, ensuring skills coverage and succession planning. Promote a high-performing, customer-focused culture with a strong emphasis on accuracy, professionalism and continuous improvement. Ensure the team operates in line with Council policies, values and professional standards. Trade Union & Stakeholder Engagement Act as the Councils lead professional advisor on pay and reward matters in formal and informal engagement with Trade Unions. Support consultation and negotiation on changes to pay, reward and related policies, maintaining constructive industrial relations. Prepare reports, proposals and briefing papers for Joint Negotiating Committees, senior leadership and elected Members as required. Compliance & Risk Ensure all pay and reward arrangements comply with: NJC terms and conditions Equal pay and employment legislation Local government best practice Support audits, reviews and inspections relating to pay, reward and payroll. Identify and manage risks associated with pay and payroll delivery. Knowledge, Skills and Experience Essential Significant experience working in a UK Local Authority in a senior pay, reward or payroll-related role. Extensive working knowledge of NJC pay, terms and conditions and their practical application. Proven experience of reviewing and developing pay structures, paylines and local conventions. Strong analytical skills with experience of pay modelling, benchmarking and market analysis. Demonstrable experience of working constructively with Trade Unions, including consultation and negotiation. Hands-on experience of using Unit4 (ERP) for payroll and/or pay and reward processes. A recognised payroll qualification (e.g. CIPP) or equivalent relevant professional qualification or experience. Proven experience of managing and developing a team, including performance management and workforce planning. Experience of reviewing and managing supplementary allowances, including market supplements, shift pay, on-call and standby arrangements. Desirable Experience of leading payroll or pay transformation or service improvement programmes. Knowledge of job evaluation schemes used in local government. Experience of presenting complex pay and reward issues to senior leaders or elected Members. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Jun 16, 2026
Contractor
Pay and Reward Manager Slough Contract £370.40 per day PAYE or £500 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Pay and Reward Manager. Minimum 2 days in the office. The Pay, Reward and Payroll Manager is responsible for leading the organisation s pay, reward and payroll framework, ensuring it supports organisational objectives, workforce sustainability and financial governance. The role provides strategic and operational leadership across pay structures, reward mechanisms, payroll delivery and market competitiveness. The postholder will ensure pay and reward arrangements are equitable, transparent, legally compliant and responsive to labour market pressures, while maintaining strong payroll controls and service resilience. The role requires significant analytical expertise, strong leadership capability and the ability to work in partnership with Trade Unions, senior leaders and key stakeholders to deliver effective and sustainable reward solutions. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Pay & Reward Strategy and Governance Lead the review, development and maintenance of local pay and reward conventions, ensuring alignment with NJC arrangements, Council policies and workforce requirements. Develop and review paylines and pay structures to ensure the Council remains competitive with neighbouring local authorities within a 25-mile radius. Ensure pay and reward arrangements are fair, transparent, legally compliant and support recruitment and retention objectives. Provide expert professional advice on pay and reward matters to senior leaders, Members and stakeholders. Pay & Reward Analysis and Market Intelligence Lead detailed pay and reward analysis, using internal and external data to assess competitiveness, affordability and equal pay risk. Undertake regular benchmarking and market analysis, comparing NJC spinal points, local conventions and market pressures across comparable authorities. Develop evidence-based business cases to support changes to pay structures, market supplements and allowances. Monitor the impact of pay decisions on recruitment, retention, turnover and workforce planning, making recommendations for improvement. Translate complex pay data into clear, accessible insight to support decision-making. Supplementary Allowances & Enhancements Review, develop and maintain supplementary allowance frameworks, including but not limited to: Market supplements Shift pay On-call allowances Standby payments Ensure allowances are applied consistently, transparently and in line with policy, governance and NJC guidance. Establish clear approval, review and withdrawal processes for allowances, ensuring appropriate documentation and audit trails. Payroll & Continuous Improvement Lead a programme of continuous improvement across payroll and pay-related processes, driving efficiency, accuracy and service resilience. Identify, assess and mitigate single points of failure through process redesign, cross-skilling, documentation and system optimisation. Champion the effective use of Unit4 (ERP) to streamline workflows, reduce manual intervention and strengthen controls. Review end-to-end payroll processes to improve data quality, compliance and customer experience. Ensure robust governance, quality assurance and escalation arrangements are in place. Leadership & Team Management Provide leadership and day-to-day management of the payroll and/or pay and reward team. Set objectives, manage performance and support the development of team members, ensuring skills coverage and succession planning. Promote a high-performing, customer-focused culture with a strong emphasis on accuracy, professionalism and continuous improvement. Ensure the team operates in line with Council policies, values and professional standards. Trade Union & Stakeholder Engagement Act as the Councils lead professional advisor on pay and reward matters in formal and informal engagement with Trade Unions. Support consultation and negotiation on changes to pay, reward and related policies, maintaining constructive industrial relations. Prepare reports, proposals and briefing papers for Joint Negotiating Committees, senior leadership and elected Members as required. Compliance & Risk Ensure all pay and reward arrangements comply with: NJC terms and conditions Equal pay and employment legislation Local government best practice Support audits, reviews and inspections relating to pay, reward and payroll. Identify and manage risks associated with pay and payroll delivery. Knowledge, Skills and Experience Essential Significant experience working in a UK Local Authority in a senior pay, reward or payroll-related role. Extensive working knowledge of NJC pay, terms and conditions and their practical application. Proven experience of reviewing and developing pay structures, paylines and local conventions. Strong analytical skills with experience of pay modelling, benchmarking and market analysis. Demonstrable experience of working constructively with Trade Unions, including consultation and negotiation. Hands-on experience of using Unit4 (ERP) for payroll and/or pay and reward processes. A recognised payroll qualification (e.g. CIPP) or equivalent relevant professional qualification or experience. Proven experience of managing and developing a team, including performance management and workforce planning. Experience of reviewing and managing supplementary allowances, including market supplements, shift pay, on-call and standby arrangements. Desirable Experience of leading payroll or pay transformation or service improvement programmes. Knowledge of job evaluation schemes used in local government. Experience of presenting complex pay and reward issues to senior leaders or elected Members. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
The Adult Content Account Manager will oversee client accounts within the media and agency industry, ensuring smooth operations and optimal performance. This role requires a proactive approach to managing relationships and delivering tailored solutions. Client Details Our client is a mid-sized organisation operating within the media and agency industry, offering specialised services to a global clientele. They are committed to delivering innovative solutions and maintaining high standards of client satisfaction. Description Creator Relationship Management Own and manage relationships with a portfolio of creators, serving as their primary point of contact. Build trusted, long-term partnerships through proactive communication Lead creator onboarding/offboarding, ensuring a smooth transition into/out of the agency services. Conduct regular calls and check-ins with creators to understand goals, challenges, and opportunities for growth. Act as the voice of creators internally, advocating for their needs across operations, sales, marketing, and leadership teams. Manage and own the creator WhatsApp groups, using the four D's matrix to do, delete, delegate or delay Retention & Churn Management Own creator retention targets and proactively identify churn risks before they escalate. Develop and execute retention strategies to improve creator lifetime value and engagement. Monitor creator health metrics, engagement signals, satisfaction scores, and revenue trends to identify at-risk the creator leaving. Work with the team to implement structured recovery plans for dissatisfied or disengaged creators. Analyse churn drivers and present recommendations to leadership on reducing attrition. Revenue Growth & Upselling Drive revenue growth across the creator portfolio through upselling and cross-selling agency services. Identify opportunities to expand creator adoption of additional products, services, and monetisation channels. Partner with paywall and marketing teams to maximise creator lifetime value. Creator Success Operations Ensure the creators are sent weekly to do lists based on the delivery teams requirements for content. Follow up with the creators to ensure content creation scores are improving. Establish and maintain scalable creator success processes, playbooks, and communication frameworks. Develop creator grouping strategies to ensure appropriate service levels across different creator tiers. Create and optimise workflows for onboarding, retention, escalation management, and creator engagement. Ensure CRM and creator records are consistently maintained and up to date. Ensure that the delivery teams are completing their asana tasks based on the creators requests within a timely manor. Performance & Analytics Track and report on key creator success metrics including: Churn rate Creator retention rate Net Revenue Retention (NRR) Expansion revenue Creator Lifetime Value (LTV) CSAT NPS Creator engagement scores Creator content production Produce regular performance reports and insights for leadership. Use data to identify trends, opportunities, and operational improvements. Escalation & Issue Resolution Manage complex creator issues and escalations with professionalism and urgency. Resolve disputes, concerns, and service-related challenges while protecting long-term creator relationships. Coordinate resources to ensure timely issue resolution. Maintain high standards of creator communication during periods of change or challenge. Profile The Successful Applicant Required Skills & Experience 2+ years' experience in Customer Success, Account Management, Creator Management, Talent Management or a similar client-facing role. Proven experience managing a large portfolio of clients or creators while maintaining strong relationships and high levels of satisfaction. Demonstrable experience improving client retention, reducing churn and driving account growth. Strong commercial mindset with experience identifying upsell and cross-sell opportunities. Excellent communication and relationship-building skills, with confidence leading calls and managing challenging conversations. Experience tracking and reporting on performance metrics such as retention, churn, CSAT, NPS, engagement and revenue. Highly organised with the ability to prioritise workloads and manage multiple stakeholders simultaneously. Experience using CRM systems and project management tools such as Asana, (url removed) or similar platforms. Strong problem-solving skills with the ability to proactively identify issues and implement solutions. Comfortable working in a fast-paced, high-growth environment with a high level of autonomy and ownership. Job Offer Comprehensive benefits package tailored to support employees' well-being. Opportunities for professional growth within the media and agency industry. An inclusive and supportive company culture that values individual contributions. If you are ready to take on the challenge of becoming an Adult Content Account Manager, apply today to join a forward-thinking team in an exciting industry.
Jun 16, 2026
Seasonal
The Adult Content Account Manager will oversee client accounts within the media and agency industry, ensuring smooth operations and optimal performance. This role requires a proactive approach to managing relationships and delivering tailored solutions. Client Details Our client is a mid-sized organisation operating within the media and agency industry, offering specialised services to a global clientele. They are committed to delivering innovative solutions and maintaining high standards of client satisfaction. Description Creator Relationship Management Own and manage relationships with a portfolio of creators, serving as their primary point of contact. Build trusted, long-term partnerships through proactive communication Lead creator onboarding/offboarding, ensuring a smooth transition into/out of the agency services. Conduct regular calls and check-ins with creators to understand goals, challenges, and opportunities for growth. Act as the voice of creators internally, advocating for their needs across operations, sales, marketing, and leadership teams. Manage and own the creator WhatsApp groups, using the four D's matrix to do, delete, delegate or delay Retention & Churn Management Own creator retention targets and proactively identify churn risks before they escalate. Develop and execute retention strategies to improve creator lifetime value and engagement. Monitor creator health metrics, engagement signals, satisfaction scores, and revenue trends to identify at-risk the creator leaving. Work with the team to implement structured recovery plans for dissatisfied or disengaged creators. Analyse churn drivers and present recommendations to leadership on reducing attrition. Revenue Growth & Upselling Drive revenue growth across the creator portfolio through upselling and cross-selling agency services. Identify opportunities to expand creator adoption of additional products, services, and monetisation channels. Partner with paywall and marketing teams to maximise creator lifetime value. Creator Success Operations Ensure the creators are sent weekly to do lists based on the delivery teams requirements for content. Follow up with the creators to ensure content creation scores are improving. Establish and maintain scalable creator success processes, playbooks, and communication frameworks. Develop creator grouping strategies to ensure appropriate service levels across different creator tiers. Create and optimise workflows for onboarding, retention, escalation management, and creator engagement. Ensure CRM and creator records are consistently maintained and up to date. Ensure that the delivery teams are completing their asana tasks based on the creators requests within a timely manor. Performance & Analytics Track and report on key creator success metrics including: Churn rate Creator retention rate Net Revenue Retention (NRR) Expansion revenue Creator Lifetime Value (LTV) CSAT NPS Creator engagement scores Creator content production Produce regular performance reports and insights for leadership. Use data to identify trends, opportunities, and operational improvements. Escalation & Issue Resolution Manage complex creator issues and escalations with professionalism and urgency. Resolve disputes, concerns, and service-related challenges while protecting long-term creator relationships. Coordinate resources to ensure timely issue resolution. Maintain high standards of creator communication during periods of change or challenge. Profile The Successful Applicant Required Skills & Experience 2+ years' experience in Customer Success, Account Management, Creator Management, Talent Management or a similar client-facing role. Proven experience managing a large portfolio of clients or creators while maintaining strong relationships and high levels of satisfaction. Demonstrable experience improving client retention, reducing churn and driving account growth. Strong commercial mindset with experience identifying upsell and cross-sell opportunities. Excellent communication and relationship-building skills, with confidence leading calls and managing challenging conversations. Experience tracking and reporting on performance metrics such as retention, churn, CSAT, NPS, engagement and revenue. Highly organised with the ability to prioritise workloads and manage multiple stakeholders simultaneously. Experience using CRM systems and project management tools such as Asana, (url removed) or similar platforms. Strong problem-solving skills with the ability to proactively identify issues and implement solutions. Comfortable working in a fast-paced, high-growth environment with a high level of autonomy and ownership. Job Offer Comprehensive benefits package tailored to support employees' well-being. Opportunities for professional growth within the media and agency industry. An inclusive and supportive company culture that values individual contributions. If you are ready to take on the challenge of becoming an Adult Content Account Manager, apply today to join a forward-thinking team in an exciting industry.
Niche Recruitment Ltd
Little Wymondley, Hertfordshire
A senior leadership role with full commercial and operational ownership. If you are an experienced manager ready to lead a multi-site business unit for one of the UK's most respected fuel suppliers, Watson Fuels wants to hear from you. Niche Recruitment is proud to be partnering with Watson Fuels to recruit an Area Manager covering a cluster of depot locations across Stevenage, Theale, West London, and Copthorne. This is a significant leadership role with genuine breadth, combining commercial accountability, operational oversight, and people leadership across a busy and important region for the business. This is a field-based role suited to someone who is equally comfortable driving sales performance and managing day-to-day depot operations. You will lead a team of six, comprising three Account Executives, one Key Account Manager, and two Operations Supervisors, taking full ownership of the commercial and operational performance of your business unit. With almost 70 years of history and over 200 red tankers on the road, Watson Fuels has built its reputation as one of the UK's most determined and supportive fuel suppliers. The culture is one where strong leaders are trusted to run their patch, supported by a business that genuinely invests in its people and takes long-term development seriously. What the role involves Taking full P&L ownership for the business unit, managing volume, margin, cost, and profitability across multiple depot sites Leading and developing a high-performing team of Account Executives, a Key Account Manager, and Operations Supervisors to exceed sales and operational targets Driving sales performance through customer retention, new business growth, and margin optimisation across the region Overseeing day-to-day depot operations across Stevenage, Theale, West London, and Copthorne, ensuring safe, reliable, and efficient delivery Overseeing planning, scheduling, and resource deployment to maximise driver and asset utilisation Acting as a visible leader and advocate for HSSEQ standards, promoting a safety-first culture across all sites Ensuring full compliance with driver hours, vehicle standards, transport regulations, and company policies Managing high-profile customer relationships and supporting cross-selling across the product and service portfolio Driving continuous improvement in service, cost, and operational performance Supporting succession planning, team development, and a culture of accountability and collaboration Working closely with regional, supply, finance, and HSSEQ teams to deliver against business objectives What Watson Fuels is looking for A proven background in sales management, with experience leading and developing field-based sales teams to exceed targets and KPIs Operational experience in a depot-based or logistics environment, with an understanding of planning, driver management, and compliance requirements Experience managing high-profile customer accounts and driving commercial performance at a senior level Full P&L accountability and confidence managing budgets, costs, and margin in a fast-paced environment Strong people leadership skills with the ability to inspire, develop, and hold a diverse team accountable A safety-first mindset and working knowledge of HSSEQ standards and transport regulations Experience handling investigations, disciplinaries, and performance management Fuel, distribution, or logistics industry experience is strongly preferred, as is familiarity with regulatory bodies such as HMRC, VOSA, and the Environment Agency What's on offer Competitive salary Performance-related bonus Car allowance 25 days holiday plus bank holidays Matched pension contributions Private medical and dental cover, with single cover paid by Watson Fuels Employee Assistance Programme Perkbox rewards, savings, and wellbeing perks Cycle to Work and Home and Tech schemes Free annual flu jab and eye care Long service awards Why this role could be your next step This is a rare opportunity to take genuine ownership of a multi-site business unit within a well-established, growing business that has the scale to offer real career progression. If you are a commercially driven leader with the operational credibility to manage people, performance, and delivery across a busy region, and you are ready for a role where your impact will be visible and your contribution genuinely valued, we would love to hear from you. Apply now with your up-to-date CV and a member of our team will be in touch to discuss next steps.
Jun 16, 2026
Full time
A senior leadership role with full commercial and operational ownership. If you are an experienced manager ready to lead a multi-site business unit for one of the UK's most respected fuel suppliers, Watson Fuels wants to hear from you. Niche Recruitment is proud to be partnering with Watson Fuels to recruit an Area Manager covering a cluster of depot locations across Stevenage, Theale, West London, and Copthorne. This is a significant leadership role with genuine breadth, combining commercial accountability, operational oversight, and people leadership across a busy and important region for the business. This is a field-based role suited to someone who is equally comfortable driving sales performance and managing day-to-day depot operations. You will lead a team of six, comprising three Account Executives, one Key Account Manager, and two Operations Supervisors, taking full ownership of the commercial and operational performance of your business unit. With almost 70 years of history and over 200 red tankers on the road, Watson Fuels has built its reputation as one of the UK's most determined and supportive fuel suppliers. The culture is one where strong leaders are trusted to run their patch, supported by a business that genuinely invests in its people and takes long-term development seriously. What the role involves Taking full P&L ownership for the business unit, managing volume, margin, cost, and profitability across multiple depot sites Leading and developing a high-performing team of Account Executives, a Key Account Manager, and Operations Supervisors to exceed sales and operational targets Driving sales performance through customer retention, new business growth, and margin optimisation across the region Overseeing day-to-day depot operations across Stevenage, Theale, West London, and Copthorne, ensuring safe, reliable, and efficient delivery Overseeing planning, scheduling, and resource deployment to maximise driver and asset utilisation Acting as a visible leader and advocate for HSSEQ standards, promoting a safety-first culture across all sites Ensuring full compliance with driver hours, vehicle standards, transport regulations, and company policies Managing high-profile customer relationships and supporting cross-selling across the product and service portfolio Driving continuous improvement in service, cost, and operational performance Supporting succession planning, team development, and a culture of accountability and collaboration Working closely with regional, supply, finance, and HSSEQ teams to deliver against business objectives What Watson Fuels is looking for A proven background in sales management, with experience leading and developing field-based sales teams to exceed targets and KPIs Operational experience in a depot-based or logistics environment, with an understanding of planning, driver management, and compliance requirements Experience managing high-profile customer accounts and driving commercial performance at a senior level Full P&L accountability and confidence managing budgets, costs, and margin in a fast-paced environment Strong people leadership skills with the ability to inspire, develop, and hold a diverse team accountable A safety-first mindset and working knowledge of HSSEQ standards and transport regulations Experience handling investigations, disciplinaries, and performance management Fuel, distribution, or logistics industry experience is strongly preferred, as is familiarity with regulatory bodies such as HMRC, VOSA, and the Environment Agency What's on offer Competitive salary Performance-related bonus Car allowance 25 days holiday plus bank holidays Matched pension contributions Private medical and dental cover, with single cover paid by Watson Fuels Employee Assistance Programme Perkbox rewards, savings, and wellbeing perks Cycle to Work and Home and Tech schemes Free annual flu jab and eye care Long service awards Why this role could be your next step This is a rare opportunity to take genuine ownership of a multi-site business unit within a well-established, growing business that has the scale to offer real career progression. If you are a commercially driven leader with the operational credibility to manage people, performance, and delivery across a busy region, and you are ready for a role where your impact will be visible and your contribution genuinely valued, we would love to hear from you. Apply now with your up-to-date CV and a member of our team will be in touch to discuss next steps.
Key Account Manager UK South (Hybrid / Remote - 1-2 days per month in office) £55,000 - £65,000 + Benefits We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value. Key Responsibilities Manage and develop long-term strategic relationships with key customer accounts. Act as the primary commercial contact for a portfolio of high-value clients. Build and maintain account development plans aligned to customer objectives and business priorities. Lead regular customer reviews, strategic meetings, and stakeholder engagement activities. Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed. Identify opportunities for account growth including upselling, cross-selling, and contract expansion. Develop and manage revenue and growth plans across assigned accounts. Lead contract renewals and commercial negotiations. Proactively identify and mitigate risks relating to customer retention and satisfaction. Support the continuous improvement of account management processes and best practices across the business. Skills & Experience Required Minimum 5 years' experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses. Strong experience working with Microsoft Dynamics 365 Business Central environments. Proven ability to manage complex customer relationships involving multiple stakeholders. Strong commercial awareness with experience driving account growth and customer retention. Strategic mindset with the ability to focus on long-term customer value. Excellent communication and relationship-building skills, with confidence engaging at senior leadership level. Highly organised with strong prioritisation and account management capabilities. Comfortable working autonomously and taking ownership of customer outcomes. Experience using HubSpot CRM would be advantageous. Benefits Competitive annual leave entitlement, including your birthday off. Pension scheme available from day one. Critical Illness and Death in Service cover. Electric Vehicle Salary Sacrifice Scheme. Employee Assistance Programme. Ongoing professional development and Microsoft certification training. Modern, digitally focused working environment with access to the latest Microsoft technologies. Supportive company culture with a strong focus on wellbeing and employee development.
Jun 16, 2026
Full time
Key Account Manager UK South (Hybrid / Remote - 1-2 days per month in office) £55,000 - £65,000 + Benefits We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value. Key Responsibilities Manage and develop long-term strategic relationships with key customer accounts. Act as the primary commercial contact for a portfolio of high-value clients. Build and maintain account development plans aligned to customer objectives and business priorities. Lead regular customer reviews, strategic meetings, and stakeholder engagement activities. Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed. Identify opportunities for account growth including upselling, cross-selling, and contract expansion. Develop and manage revenue and growth plans across assigned accounts. Lead contract renewals and commercial negotiations. Proactively identify and mitigate risks relating to customer retention and satisfaction. Support the continuous improvement of account management processes and best practices across the business. Skills & Experience Required Minimum 5 years' experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses. Strong experience working with Microsoft Dynamics 365 Business Central environments. Proven ability to manage complex customer relationships involving multiple stakeholders. Strong commercial awareness with experience driving account growth and customer retention. Strategic mindset with the ability to focus on long-term customer value. Excellent communication and relationship-building skills, with confidence engaging at senior leadership level. Highly organised with strong prioritisation and account management capabilities. Comfortable working autonomously and taking ownership of customer outcomes. Experience using HubSpot CRM would be advantageous. Benefits Competitive annual leave entitlement, including your birthday off. Pension scheme available from day one. Critical Illness and Death in Service cover. Electric Vehicle Salary Sacrifice Scheme. Employee Assistance Programme. Ongoing professional development and Microsoft certification training. Modern, digitally focused working environment with access to the latest Microsoft technologies. Supportive company culture with a strong focus on wellbeing and employee development.
Portfolio Commercial Manager - Hospitality £55,000 - £60,000 Base + Coms London Leading media events business seeks a highly accomplished Portfolio Commercial Manager to join their Hospitality portfolio, leading the commercial sales strategy and delivery across two flagship brands. The Portfolio Commercial Manager will operate as a hands-on "player-manager", responsible for creating and delivering the commercial plan in line with the wider event strategy, while coaching and developing the sales team to drive performance, pipeline growth and revenue delivery. Alongside team leadership, the role will also retain responsibility for key accounts, sponsorship opportunities and new business generation across the portfolio. KEY RESPONSIBILITIES: Lead, manage and train a sales team of 5 sales & senior sales executives. Develop & deliver robust commercial plans that align with wider business objectives, identifying revenue opportunities, setting clear sales targets, and driving strategic initiatives to maximise growth, customer retention, and long-term commercial success. Lead & champion the effective use of the CRM system across the sales team, ensuring accurate data allocation, high-quality pipeline management, accurate reporting and driving customer engagement & commercial performance. Key account and account management. New business development. Floor plan management. KEY EXPERIENCE REQUIRED: Experience within the events (exhibitions) industry a priority. Management of sales team a preference. Self-motivated and performance driven, with a desire to achieve goals and attain commercial success. Ability to demonstrate advanced objection handling, negotiation and closing skills both over the phone and face to face. Great verbal and written communication skills. Excellent organisational skills, with an ability to prioritise tasks and manage workload with effective sales planning. Experience of writing detailed partnership and sponsorship proposals. Knowledge and experience using CRM systems (ideally Hubspot). Ability to nurture strong key client relationships. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Jun 16, 2026
Full time
Portfolio Commercial Manager - Hospitality £55,000 - £60,000 Base + Coms London Leading media events business seeks a highly accomplished Portfolio Commercial Manager to join their Hospitality portfolio, leading the commercial sales strategy and delivery across two flagship brands. The Portfolio Commercial Manager will operate as a hands-on "player-manager", responsible for creating and delivering the commercial plan in line with the wider event strategy, while coaching and developing the sales team to drive performance, pipeline growth and revenue delivery. Alongside team leadership, the role will also retain responsibility for key accounts, sponsorship opportunities and new business generation across the portfolio. KEY RESPONSIBILITIES: Lead, manage and train a sales team of 5 sales & senior sales executives. Develop & deliver robust commercial plans that align with wider business objectives, identifying revenue opportunities, setting clear sales targets, and driving strategic initiatives to maximise growth, customer retention, and long-term commercial success. Lead & champion the effective use of the CRM system across the sales team, ensuring accurate data allocation, high-quality pipeline management, accurate reporting and driving customer engagement & commercial performance. Key account and account management. New business development. Floor plan management. KEY EXPERIENCE REQUIRED: Experience within the events (exhibitions) industry a priority. Management of sales team a preference. Self-motivated and performance driven, with a desire to achieve goals and attain commercial success. Ability to demonstrate advanced objection handling, negotiation and closing skills both over the phone and face to face. Great verbal and written communication skills. Excellent organisational skills, with an ability to prioritise tasks and manage workload with effective sales planning. Experience of writing detailed partnership and sponsorship proposals. Knowledge and experience using CRM systems (ideally Hubspot). Ability to nurture strong key client relationships. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Head of Business Location: Leeds Working Pattern: Monday to Friday Salary: 70,000 - 85,000 Basic 120,000 - 135,000 OTE Benefits: Fully electric company car Senior leadership autonomy Career progression within a leading dealer group Command Recruitment is proud to be partnering with a leading automotive retail group to recruit an exceptional Head of Business for a flagship operation in Leeds. This is a senior leadership role with full responsibility for the performance, direction, and operational control of the dealership. The successful candidate will take an eagle-eye view of the entire business , ensuring all functions are aligned, operating efficiently, and consistently delivering strong commercial and customer outcomes. This is not a narrow departmental role-it is a full-site leadership position , requiring a commercially sharp operator who can balance strategy, performance management, people leadership, and customer experience at scale. The Opportunity As Head of Business, you will be accountable for the overall success of the dealership, leading through your management team to deliver strong financial performance, operational discipline, and an outstanding customer journey. You will be responsible for shaping the culture of the business, ensuring accountability at every level, and driving continuous improvement across all areas of performance. A key part of the role will be owning the dealership's customer experience strategy , including online reputation, review scores, retention levels, and end-to-end customer satisfaction. What's on Offer? 70,000 - 85,000 Basic Salary 120,000 - 135,000 OTE Fully Electric Company Car Monday to Friday working pattern High level of autonomy and decision-making authority Flagship site within a successful and growing dealer group Clear progression opportunities for strong performers Key Responsibilities Take full ownership of the dealership's commercial, operational, and customer performance Lead, develop, and hold accountable the senior management team across all departments Drive profitability, operational efficiency, and long-term sustainable growth Maintain full accountability for customer experience, online reputation, and review performance Create and embed a high-performance, customer-first culture across the business Analyse financial, operational, and customer data to identify trends, risks, and opportunities Oversee stock management, forecasting, and resource planning to maximise performance Ensure strong compliance, governance, and operational standards are consistently met Implement strategic initiatives to improve performance and maximise return on investment Work closely with senior group leadership to deliver wider business objectives About You Proven experience as a Head of Business, Dealer Principal, General Manager, or senior automotive leader Strong track record of delivering commercial performance with full P&L accountability Demonstrable success in leading large teams through departmental managers Strong focus on customer experience, reputation management, and review performance Commercially and operationally astute with strong analytical capability A strategic leader who can also be hands-on when required Excellent communication, leadership, and stakeholder management skills Passionate about building high-performing teams and driving continuous improvement Ideal For This role would suit an experienced Head of Business, Dealer Principal, or General Manager looking for a flagship challenge within a high-performing retail environment. It will also appeal to senior automotive leaders who are motivated by full operational ownership, strong autonomy, and the opportunity to directly influence both commercial performance and customer reputation at site level. If you are a leader who thrives on accountability, culture, and delivering results across every part of a dealership operation, we would welcome a confidential conversation. To apply or find out more, contact Command Recruitment today.
Jun 16, 2026
Full time
Head of Business Location: Leeds Working Pattern: Monday to Friday Salary: 70,000 - 85,000 Basic 120,000 - 135,000 OTE Benefits: Fully electric company car Senior leadership autonomy Career progression within a leading dealer group Command Recruitment is proud to be partnering with a leading automotive retail group to recruit an exceptional Head of Business for a flagship operation in Leeds. This is a senior leadership role with full responsibility for the performance, direction, and operational control of the dealership. The successful candidate will take an eagle-eye view of the entire business , ensuring all functions are aligned, operating efficiently, and consistently delivering strong commercial and customer outcomes. This is not a narrow departmental role-it is a full-site leadership position , requiring a commercially sharp operator who can balance strategy, performance management, people leadership, and customer experience at scale. The Opportunity As Head of Business, you will be accountable for the overall success of the dealership, leading through your management team to deliver strong financial performance, operational discipline, and an outstanding customer journey. You will be responsible for shaping the culture of the business, ensuring accountability at every level, and driving continuous improvement across all areas of performance. A key part of the role will be owning the dealership's customer experience strategy , including online reputation, review scores, retention levels, and end-to-end customer satisfaction. What's on Offer? 70,000 - 85,000 Basic Salary 120,000 - 135,000 OTE Fully Electric Company Car Monday to Friday working pattern High level of autonomy and decision-making authority Flagship site within a successful and growing dealer group Clear progression opportunities for strong performers Key Responsibilities Take full ownership of the dealership's commercial, operational, and customer performance Lead, develop, and hold accountable the senior management team across all departments Drive profitability, operational efficiency, and long-term sustainable growth Maintain full accountability for customer experience, online reputation, and review performance Create and embed a high-performance, customer-first culture across the business Analyse financial, operational, and customer data to identify trends, risks, and opportunities Oversee stock management, forecasting, and resource planning to maximise performance Ensure strong compliance, governance, and operational standards are consistently met Implement strategic initiatives to improve performance and maximise return on investment Work closely with senior group leadership to deliver wider business objectives About You Proven experience as a Head of Business, Dealer Principal, General Manager, or senior automotive leader Strong track record of delivering commercial performance with full P&L accountability Demonstrable success in leading large teams through departmental managers Strong focus on customer experience, reputation management, and review performance Commercially and operationally astute with strong analytical capability A strategic leader who can also be hands-on when required Excellent communication, leadership, and stakeholder management skills Passionate about building high-performing teams and driving continuous improvement Ideal For This role would suit an experienced Head of Business, Dealer Principal, or General Manager looking for a flagship challenge within a high-performing retail environment. It will also appeal to senior automotive leaders who are motivated by full operational ownership, strong autonomy, and the opportunity to directly influence both commercial performance and customer reputation at site level. If you are a leader who thrives on accountability, culture, and delivering results across every part of a dealership operation, we would welcome a confidential conversation. To apply or find out more, contact Command Recruitment today.
LS Fire Group require a dynamic, and results orientated Internal Sales Executive. The role is a mix of handling inbound sales enquiries, generating quotes, and following up with outbound calls to develop customer accounts and drive sales growth. The candidate will also provide group level support to our local business managers by identifying opportunities for sales from within our existing pool of customers. Responsibilities Making outbound calls to convert live quotes to sales. Following up lapsed quotes and missed opportunities. Handling inbound sales calls and web enquires. Producing quotations and liaising with the appropriate teams for specialist pricing. Building relationships with customers and identifying cross-sell opportunities. Making outbound calls cold and warm against targeted lead lists. Using CRM to capture information, process sales, and keep records up to date. Requirements Excellent communication skills both verbal and written. Customer oriented with experience in sales, customer services, or telemarketing. Confident and professional telephone manner. Comfortable using CRM systems and keeping data accurate. Motivated, resilient, and positive under pressure. Reliable and friendly. Remuneration & Conditions Whilst we anticipate an element of home working, candidates are expected to be regularly present in their local office. 37.5 hours per week, some flexibility but must support operations effectively. 22 days flexible + Christmas shutdown + statutory holidays. Basic + commission based on sales converted, with realisitc OTE 40,000. Company Pension Scheme, with Life Assurance. (4 x Basic Salary) Free Onsite Parking. Cycle to Work Scheme. Employee Referral Scheme. Employee Scholarship Scheme. Health & Wellbeing Resources. JOB DESCRIPTION Scope The role is a mix of handling inbound sales enquiries, generating quotes, and following up with outbound calls to develop customer accounts and drive sales growth. The candidate will also provide group level support to our local business managers by identifying opportunities for sales from within our existing pool of customers. Responsibilities Making outbound calls to convert live quotes to sales. Following up lapsed quotes and missed opportunities. Handling inbound sales calls and web enquires. Producing quotations and liaising with the appropriate teams for specialist pricing. Build strong relationships with clients to ensure customer satisfaction, retention, and to identify cross-sell opportunities. Making outbound calls cold and warm against targeted lead lists. Using CRM to capture information, process sales, and keep records up to date. Additional Help to develop more effective methods to communicate with customers. Maintain morale and encourage good working relationships with all personnel through positive contribution. Working alongside sales colleagues, coach and train each other to recognise opportunities to develop sales. Ensure that all work is conducted in accordance with Company standards and that no unethical practices are taking place. Ensure Company image is always maintained. Attend training courses as required for personal development and to keep abreast of changes. Measurables Targets and KPIs exist to suit business requirements. These are focussed on generating new business, quote to order conversions, sales value and volumes, customer satisfaction and profitability. Your performance and percieved success will be assessed against improvements in agreed areas and ongoing business growth.
Jun 15, 2026
Full time
LS Fire Group require a dynamic, and results orientated Internal Sales Executive. The role is a mix of handling inbound sales enquiries, generating quotes, and following up with outbound calls to develop customer accounts and drive sales growth. The candidate will also provide group level support to our local business managers by identifying opportunities for sales from within our existing pool of customers. Responsibilities Making outbound calls to convert live quotes to sales. Following up lapsed quotes and missed opportunities. Handling inbound sales calls and web enquires. Producing quotations and liaising with the appropriate teams for specialist pricing. Building relationships with customers and identifying cross-sell opportunities. Making outbound calls cold and warm against targeted lead lists. Using CRM to capture information, process sales, and keep records up to date. Requirements Excellent communication skills both verbal and written. Customer oriented with experience in sales, customer services, or telemarketing. Confident and professional telephone manner. Comfortable using CRM systems and keeping data accurate. Motivated, resilient, and positive under pressure. Reliable and friendly. Remuneration & Conditions Whilst we anticipate an element of home working, candidates are expected to be regularly present in their local office. 37.5 hours per week, some flexibility but must support operations effectively. 22 days flexible + Christmas shutdown + statutory holidays. Basic + commission based on sales converted, with realisitc OTE 40,000. Company Pension Scheme, with Life Assurance. (4 x Basic Salary) Free Onsite Parking. Cycle to Work Scheme. Employee Referral Scheme. Employee Scholarship Scheme. Health & Wellbeing Resources. JOB DESCRIPTION Scope The role is a mix of handling inbound sales enquiries, generating quotes, and following up with outbound calls to develop customer accounts and drive sales growth. The candidate will also provide group level support to our local business managers by identifying opportunities for sales from within our existing pool of customers. Responsibilities Making outbound calls to convert live quotes to sales. Following up lapsed quotes and missed opportunities. Handling inbound sales calls and web enquires. Producing quotations and liaising with the appropriate teams for specialist pricing. Build strong relationships with clients to ensure customer satisfaction, retention, and to identify cross-sell opportunities. Making outbound calls cold and warm against targeted lead lists. Using CRM to capture information, process sales, and keep records up to date. Additional Help to develop more effective methods to communicate with customers. Maintain morale and encourage good working relationships with all personnel through positive contribution. Working alongside sales colleagues, coach and train each other to recognise opportunities to develop sales. Ensure that all work is conducted in accordance with Company standards and that no unethical practices are taking place. Ensure Company image is always maintained. Attend training courses as required for personal development and to keep abreast of changes. Measurables Targets and KPIs exist to suit business requirements. These are focussed on generating new business, quote to order conversions, sales value and volumes, customer satisfaction and profitability. Your performance and percieved success will be assessed against improvements in agreed areas and ongoing business growth.
Perfect Placement is currently recruiting an Aftersales Manager on behalf of a well-established automotive business in Norwich, Norfolk. The successful Aftersales Manager will lead the service and workshop operation, drive performance, and deliver a consistently high standard of customer experience. Benefits for the Successful Aftersales Manager: Competitive basic salary of 43,000 Realistic OTE up to 55,000 Company car included Reliable working hours: 8:00am to 5:30pm, Monday to Friday Long-term career progression with a business known for quality and reputation Duties: Oversee day-to-day aftersales operations to ensure targets are met and exceeded Manage and develop the service team to improve productivity and customer satisfaction Monitor aftersales performance, identify improvement areas, and implement effective solutions Maintain departmental standards across process, quality, and communication Build strong relationships with customers and colleagues to strengthen retention and brand trust Drive continuous improvement to support profitability and efficiency Requirements for the Aftersales Manager Position: Proven experience as an Aftersales Manager or in a similar motor trade role Strong leadership skills with the ability to motivate and develop a service team Clear understanding of aftersales performance metrics, process control, and customer care Proactive, professional approach to problem-solving and service delivery Stable work history and commitment to long-term development If you are an experienced Aftersales Manager seeking a stable, progressive management role within the motor trade, we would welcome your application. Contact Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Norwich and Norfolk, today to discover more about this fantastic Aftersales Manager opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
Jun 15, 2026
Full time
Perfect Placement is currently recruiting an Aftersales Manager on behalf of a well-established automotive business in Norwich, Norfolk. The successful Aftersales Manager will lead the service and workshop operation, drive performance, and deliver a consistently high standard of customer experience. Benefits for the Successful Aftersales Manager: Competitive basic salary of 43,000 Realistic OTE up to 55,000 Company car included Reliable working hours: 8:00am to 5:30pm, Monday to Friday Long-term career progression with a business known for quality and reputation Duties: Oversee day-to-day aftersales operations to ensure targets are met and exceeded Manage and develop the service team to improve productivity and customer satisfaction Monitor aftersales performance, identify improvement areas, and implement effective solutions Maintain departmental standards across process, quality, and communication Build strong relationships with customers and colleagues to strengthen retention and brand trust Drive continuous improvement to support profitability and efficiency Requirements for the Aftersales Manager Position: Proven experience as an Aftersales Manager or in a similar motor trade role Strong leadership skills with the ability to motivate and develop a service team Clear understanding of aftersales performance metrics, process control, and customer care Proactive, professional approach to problem-solving and service delivery Stable work history and commitment to long-term development If you are an experienced Aftersales Manager seeking a stable, progressive management role within the motor trade, we would welcome your application. Contact Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Norwich and Norfolk, today to discover more about this fantastic Aftersales Manager opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
Role: Hotel Manager Location: Guernsey, Channel Islands Salary / Rate of pay: 45,000 per annum + 1-Bedroom Flat Platinum Recruitment is working in partnership with a wonderful, established hotel in Guernsey, and we have a fantastic opportunity for an experienced Hotel Manager to lead their property operations. What's in it for you? Live-in accommodation provided: Includes a comfortable, private 1-bedroom flat. Island lifestyle: A unique opportunity to live and work in the beautiful Channel Islands. Autonomy and impact: Take full ownership of the day-to-day operations and shape the guest journey. Career growth: Work closely with the Operations Director and a wider regional network of hospitality professionals. Supportive environment: A collaborative leadership culture focused on long-term business success and staff retention. Package 45,000 per annum Subsidised Live-In Accommodation (1-bedroom apartment) Why choose our Client? This is an exceptional prospect for a commercially minded, hands-on manager to take the reins of a popular and charming hotel in Guernsey. The property prides itself on providing excellent hospitality for residents, restaurant diners, and function guests alike. Following a period of focus on high-quality standards and local tourism growth, the hotel is primed for a leader who can drive commercial performance, build a motivated team, and act as the true public face of the business. What's involved? As Hotel Manager, you will be ultimately responsible for the day-to-day running of the entire hotel operation, reporting directly to the Operations Director. Team Leadership: Build, empower, and train a high-performing department head team to consistently exceed rising customer expectations. Operational Standards: Maintain a visible, hands-on presence during peak times, ensuring efficient working practices and smart staff rota management. Financial & Commerical Acumen: Manage profitability by monitoring cost of sales, minimising waste, and working closely with the Head Chef on gross profit margins. Sales Drive: Actively identify opportunities to boost accommodation and food revenue through seasonal packages, staycations, themed events, and local social media messaging. Compliance: Ensure the property adheres strictly to all health and safety, fire, and food hygiene regulations, whilst maintaining strong relations with VisitGuernsey. Sound like the role for you? For this, we hope you have: Proven Hospitality Management Experience: A strong background as a Hotel Manager, Deputy GM, or an accomplished Operations Manager looking for their next step. A Balance of Skills: Strong financial and strategic capability combined with a willingness to be operationally hands-on when the business requires it. Excellent People Skills: A natural leader who enjoys mentoring staff, handling guest feedback swiftly and decisively, and building strong local community relationships. Regulatory Knowledge: Familiarity with compliance, health and safety, and working alongside tourism boards. Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Hotel Manager role in Guernsey. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Natasha Seadon Job Number: (phone number removed) / INDF&B Job Role: Hotel Manager Location: Guernsey Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Jun 15, 2026
Full time
Role: Hotel Manager Location: Guernsey, Channel Islands Salary / Rate of pay: 45,000 per annum + 1-Bedroom Flat Platinum Recruitment is working in partnership with a wonderful, established hotel in Guernsey, and we have a fantastic opportunity for an experienced Hotel Manager to lead their property operations. What's in it for you? Live-in accommodation provided: Includes a comfortable, private 1-bedroom flat. Island lifestyle: A unique opportunity to live and work in the beautiful Channel Islands. Autonomy and impact: Take full ownership of the day-to-day operations and shape the guest journey. Career growth: Work closely with the Operations Director and a wider regional network of hospitality professionals. Supportive environment: A collaborative leadership culture focused on long-term business success and staff retention. Package 45,000 per annum Subsidised Live-In Accommodation (1-bedroom apartment) Why choose our Client? This is an exceptional prospect for a commercially minded, hands-on manager to take the reins of a popular and charming hotel in Guernsey. The property prides itself on providing excellent hospitality for residents, restaurant diners, and function guests alike. Following a period of focus on high-quality standards and local tourism growth, the hotel is primed for a leader who can drive commercial performance, build a motivated team, and act as the true public face of the business. What's involved? As Hotel Manager, you will be ultimately responsible for the day-to-day running of the entire hotel operation, reporting directly to the Operations Director. Team Leadership: Build, empower, and train a high-performing department head team to consistently exceed rising customer expectations. Operational Standards: Maintain a visible, hands-on presence during peak times, ensuring efficient working practices and smart staff rota management. Financial & Commerical Acumen: Manage profitability by monitoring cost of sales, minimising waste, and working closely with the Head Chef on gross profit margins. Sales Drive: Actively identify opportunities to boost accommodation and food revenue through seasonal packages, staycations, themed events, and local social media messaging. Compliance: Ensure the property adheres strictly to all health and safety, fire, and food hygiene regulations, whilst maintaining strong relations with VisitGuernsey. Sound like the role for you? For this, we hope you have: Proven Hospitality Management Experience: A strong background as a Hotel Manager, Deputy GM, or an accomplished Operations Manager looking for their next step. A Balance of Skills: Strong financial and strategic capability combined with a willingness to be operationally hands-on when the business requires it. Excellent People Skills: A natural leader who enjoys mentoring staff, handling guest feedback swiftly and decisively, and building strong local community relationships. Regulatory Knowledge: Familiarity with compliance, health and safety, and working alongside tourism boards. Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this Hotel Manager role in Guernsey. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Natasha Seadon Job Number: (phone number removed) / INDF&B Job Role: Hotel Manager Location: Guernsey Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Senior Account Manager - £40,000 - £45,000 per annum We are Mantra Learning , one of the UK's leading logistics learning and development organisations. We are an Ofsted grade 2 independent training provider who have specialised in providing training within the sector for over 58 years. The Manchester site is well established as one of the largest specialist logistics training facilities in the UK. Through our two key brands, The Job Gym and The National Logistics Academy we help thousands of individuals each year to gain new skills. This enables our learners to obtain employment within the logistics sector and drives the long-term growth of the industry. We work with some of the biggest brands in the country, including ALDI, GXO and Travis Perkins, delivering approximately 400 Apprenticeships and over 1000 HGV licences each year. The organisation is dedicated to deliver programmes that develop the 'Skills, Knowledge and Behaviours to enable learners to thrive in life and work'. We have an exciting opportunity for a Senior Account Manager to join our friendly team. The position is full-time, working 37.5 hours a week based in Middleton, Greater Manchester. Duties include but will not be limited to: Strategic Account Leadership Lead and grow complex national accounts, building trusted relationships with senior and executive stakeholders. Drive customer success through cross-functional collaboration, escalation management, and long-term partnership development. Identify opportunities for account growth, retention, and strategic expansion. Sector Expertise Apply knowledge of logistics, transport, supply chain, and workforce development to address employer challenges. Leverage expertise in apprenticeships, skills, training, and funded learning to design effective workforce solutions. Develop talent pipelines and workforce strategies that support employer growth and skills needs. Business Development & Market Engagement Generate new opportunities through networking, industry engagement, and strategic relationship building. Represent the organisation at industry events and employer forums to enhance market presence and commercial growth. Identify employer needs and deliver commercially viable training and workforce solutions. Leadership & Influence Mentor colleagues, share best practice, and support high-performing sales and account management teams. Apply strategic account planning and stakeholder management to strengthen relationships and maximise growth. Influence stakeholders at all levels to achieve positive business and customer outcomes. Commercial & Operational Excellence Manage strategic accounts, ensuring service delivery, contractual compliance, and sustainable growth. Use data and insights to monitor performance, mitigate risks, and drive continuous improvement. Deliver exceptional customer experiences while expanding employer partnerships across multiple services. Education & Knowledge Educated to Level 3 or above (or equivalent experience). Knowledge of the logistics, transport, or supply chain sectors, including workforce challenges and skills needs. Understanding of apprenticeships, employer-funded training solutions, and workforce planning. Experience of strategic account management, stakeholder engagement, and account planning. Strong commercial awareness and ability to identify business development opportunities. Proficient in CRM systems, Microsoft Office, and digital communication tools. Company Benefits Generous time off - 31 days' holiday including bank holidays, giving you plenty of time to recharge Free eye care vouchers - because your health matters Great social scene - enjoy subsidised team events, from summer celebrations to festive Christmas parties Grow your career - access to a structured training package, including support for teaching qualifications Hassle-free travel - free on-site parking available Employee Car Repair Scheme - access reduced-cost car maintenance to keep you moving Pension scheme - helping you plan for your future Rewarding your success - discretionary profit-related bonus scheme Wellbeing first - ongoing health & wellbeing initiatives to support you inside and outside of work Making a difference - be part of our commitment to net zero and sustainability Affordable healthcare - access to a cost-effective health plan Support when you need it - 24/7 Employee Assistance Programme offering confidential advice and guidance Mantra Learning Ltd is an equal opportunity employer and we welcome applications regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex and sexual orientation. This organisation is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff. The successful applicant will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants. If this is the role you're looking for please apply today!
Jun 15, 2026
Full time
Senior Account Manager - £40,000 - £45,000 per annum We are Mantra Learning , one of the UK's leading logistics learning and development organisations. We are an Ofsted grade 2 independent training provider who have specialised in providing training within the sector for over 58 years. The Manchester site is well established as one of the largest specialist logistics training facilities in the UK. Through our two key brands, The Job Gym and The National Logistics Academy we help thousands of individuals each year to gain new skills. This enables our learners to obtain employment within the logistics sector and drives the long-term growth of the industry. We work with some of the biggest brands in the country, including ALDI, GXO and Travis Perkins, delivering approximately 400 Apprenticeships and over 1000 HGV licences each year. The organisation is dedicated to deliver programmes that develop the 'Skills, Knowledge and Behaviours to enable learners to thrive in life and work'. We have an exciting opportunity for a Senior Account Manager to join our friendly team. The position is full-time, working 37.5 hours a week based in Middleton, Greater Manchester. Duties include but will not be limited to: Strategic Account Leadership Lead and grow complex national accounts, building trusted relationships with senior and executive stakeholders. Drive customer success through cross-functional collaboration, escalation management, and long-term partnership development. Identify opportunities for account growth, retention, and strategic expansion. Sector Expertise Apply knowledge of logistics, transport, supply chain, and workforce development to address employer challenges. Leverage expertise in apprenticeships, skills, training, and funded learning to design effective workforce solutions. Develop talent pipelines and workforce strategies that support employer growth and skills needs. Business Development & Market Engagement Generate new opportunities through networking, industry engagement, and strategic relationship building. Represent the organisation at industry events and employer forums to enhance market presence and commercial growth. Identify employer needs and deliver commercially viable training and workforce solutions. Leadership & Influence Mentor colleagues, share best practice, and support high-performing sales and account management teams. Apply strategic account planning and stakeholder management to strengthen relationships and maximise growth. Influence stakeholders at all levels to achieve positive business and customer outcomes. Commercial & Operational Excellence Manage strategic accounts, ensuring service delivery, contractual compliance, and sustainable growth. Use data and insights to monitor performance, mitigate risks, and drive continuous improvement. Deliver exceptional customer experiences while expanding employer partnerships across multiple services. Education & Knowledge Educated to Level 3 or above (or equivalent experience). Knowledge of the logistics, transport, or supply chain sectors, including workforce challenges and skills needs. Understanding of apprenticeships, employer-funded training solutions, and workforce planning. Experience of strategic account management, stakeholder engagement, and account planning. Strong commercial awareness and ability to identify business development opportunities. Proficient in CRM systems, Microsoft Office, and digital communication tools. Company Benefits Generous time off - 31 days' holiday including bank holidays, giving you plenty of time to recharge Free eye care vouchers - because your health matters Great social scene - enjoy subsidised team events, from summer celebrations to festive Christmas parties Grow your career - access to a structured training package, including support for teaching qualifications Hassle-free travel - free on-site parking available Employee Car Repair Scheme - access reduced-cost car maintenance to keep you moving Pension scheme - helping you plan for your future Rewarding your success - discretionary profit-related bonus scheme Wellbeing first - ongoing health & wellbeing initiatives to support you inside and outside of work Making a difference - be part of our commitment to net zero and sustainability Affordable healthcare - access to a cost-effective health plan Support when you need it - 24/7 Employee Assistance Programme offering confidential advice and guidance Mantra Learning Ltd is an equal opportunity employer and we welcome applications regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex and sexual orientation. This organisation is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff. The successful applicant will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants. If this is the role you're looking for please apply today!
