Complaints Handler Based in Hinckley 5 days a week on site Paying 26k - 28k DOE We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley. This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment. The Role As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately. Key Responsibilities Contacting customers regarding overdue accounts Handling payment and service queries primarily over the phone Delivering a high level of customer service on every interaction Updating internal systems with accurate and timely notes Processing debit and credit card payments Working collaboratively with internal teams to resolve account queries Completing account adjustments where required Preparing detailed account histories for escalation where resolution has not been possible Managing workflow tasks accurately and within agreed timescales Working towards collection, outbound call and Direct Debit targets About You Minimum of 2 years' experience within complaints handling or a similar role Confident communicator with strong telephone skills Positive, resilient and target driven Strong negotiation and problem-solving abilities Able to work effectively in a fast-paced environment Good attention to detail and organisational skills 51701CHR INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 15, 2026
Full time
Complaints Handler Based in Hinckley 5 days a week on site Paying 26k - 28k DOE We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley. This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment. The Role As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately. Key Responsibilities Contacting customers regarding overdue accounts Handling payment and service queries primarily over the phone Delivering a high level of customer service on every interaction Updating internal systems with accurate and timely notes Processing debit and credit card payments Working collaboratively with internal teams to resolve account queries Completing account adjustments where required Preparing detailed account histories for escalation where resolution has not been possible Managing workflow tasks accurately and within agreed timescales Working towards collection, outbound call and Direct Debit targets About You Minimum of 2 years' experience within complaints handling or a similar role Confident communicator with strong telephone skills Positive, resilient and target driven Strong negotiation and problem-solving abilities Able to work effectively in a fast-paced environment Good attention to detail and organisational skills 51701CHR INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Complaints Handler (Job Share) Location: Warwick, Warwickshire Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits Hours: Ideally 3 full days - Wednesday, Thursday and Friday This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience. Key Responsibilities of a Complaints Handler Manage complaints within FCA timescales. Conduct fair and thorough investigations of complaints. Communicate clearly with customers and all stakeholders Draft clear and compliant complaint response letters. Maintain complaint records and root cause analysis. Support continuous improvement and positive customer outcomes. What you need to be successful as a Complaints Handler Previous complaint handling experience including production of high quality final response letters Strong analytical, problem-solving, and communication skills Experience in a regulated environment is desirable. Organised, resilient and able to make fair, balanced decisions. Positive, professional and customer-focused approach. What's on Offer for the successful Complaints Handler BUPA private medical cover Critical illness cover & death in service Employee Assistance Programme Staff discounts and social events Free on-site parking Easy access to the A46 and Warwick Parkway station Ongoing training and career development Excellent work-life balance within a professional and rewarding environment. If you're looking for a flexible opportunity where you can use your complaint handling expertise to make a real difference, we'd love to hear from you.
Jun 15, 2026
Full time
Complaints Handler (Job Share) Location: Warwick, Warwickshire Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits Hours: Ideally 3 full days - Wednesday, Thursday and Friday This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience. Key Responsibilities of a Complaints Handler Manage complaints within FCA timescales. Conduct fair and thorough investigations of complaints. Communicate clearly with customers and all stakeholders Draft clear and compliant complaint response letters. Maintain complaint records and root cause analysis. Support continuous improvement and positive customer outcomes. What you need to be successful as a Complaints Handler Previous complaint handling experience including production of high quality final response letters Strong analytical, problem-solving, and communication skills Experience in a regulated environment is desirable. Organised, resilient and able to make fair, balanced decisions. Positive, professional and customer-focused approach. What's on Offer for the successful Complaints Handler BUPA private medical cover Critical illness cover & death in service Employee Assistance Programme Staff discounts and social events Free on-site parking Easy access to the A46 and Warwick Parkway station Ongoing training and career development Excellent work-life balance within a professional and rewarding environment. If you're looking for a flexible opportunity where you can use your complaint handling expertise to make a real difference, we'd love to hear from you.
Location: Fareham Salary: £ DOE + commission Hours: Monday - Friday 8.30am - 5pm (1 hour lunch), office based; hybrid working after probation, 3 days in the office, 2 days at home (Tuesday & Friday) Benefits: Ongoing training, 25 days holidays + bank hols (opportunity to buy more holiday), auto enrolment pension, great social team environment Aspire Jobs are working with a well-established and growing client in Fareham who are looking to recruit an experienced Insurance Account Handler to join their team. The Role You will manage a portfolio of clients, handling: New business, renewals and policy adjustments Client communications and relationship building Market presentations to secure best premium and cover Accurate documentation and system updates Occasional travel to other offices may be required, so a full driving licence and your own transport is essential. About You Experience in a similar insurance account handler role Background in personal lines or motor insurance (minimum) Target-driven with a proactive sales approach Comfortable handling both renewals and new business Strong organisation and communication skills Key Responsibilities Achieve new business and renewal targets Proactively generate sales opportunities Maintain high customer service standards (90%+ satisfaction target) Handle complaints in line with FCA guidelines Ensure renewals and documentation are processed accurately and on time Build long-term client relationships (90% retention target)
Jun 15, 2026
Full time
Location: Fareham Salary: £ DOE + commission Hours: Monday - Friday 8.30am - 5pm (1 hour lunch), office based; hybrid working after probation, 3 days in the office, 2 days at home (Tuesday & Friday) Benefits: Ongoing training, 25 days holidays + bank hols (opportunity to buy more holiday), auto enrolment pension, great social team environment Aspire Jobs are working with a well-established and growing client in Fareham who are looking to recruit an experienced Insurance Account Handler to join their team. The Role You will manage a portfolio of clients, handling: New business, renewals and policy adjustments Client communications and relationship building Market presentations to secure best premium and cover Accurate documentation and system updates Occasional travel to other offices may be required, so a full driving licence and your own transport is essential. About You Experience in a similar insurance account handler role Background in personal lines or motor insurance (minimum) Target-driven with a proactive sales approach Comfortable handling both renewals and new business Strong organisation and communication skills Key Responsibilities Achieve new business and renewal targets Proactively generate sales opportunities Maintain high customer service standards (90%+ satisfaction target) Handle complaints in line with FCA guidelines Ensure renewals and documentation are processed accurately and on time Build long-term client relationships (90% retention target)
Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jun 14, 2026
Full time
Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Job Opportunity: Case Handler - Customer Service Location: Durham, DH1 Salary: 24,851 + Monthly Bonus after successful 6-month probation Contract Type: Permanent Hours: 37.5 per week, office hours Are you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment. What You'll Do: As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include: Processing instructions accurately from the instructing party. Conducting client triages and coordinating with medical professionals. Managing communications with clients, treatment providers, and other stakeholders. Documenting case histories meticulously on our case-management software. Taking ownership of cases to ensure timely completion and invoicing. Why Join Our Client? Life Assurance: 4x salary coverage. Healthcare Benefits: Medical Cash Plan with Simply Health. Wellness Initiatives: Cycle to work scheme. Generous Leave: 23 days holiday, increasing with service. Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office. Pension Plan: 5% matched contributions. What We're Looking For: Essential qualifications include: GCSE C grade or equivalent. Experience in customer service, either face-to-face or over the phone. Basic administration skills and proficiency with Microsoft Office. Strong verbal and written communication skills. A customer-centric mindset with a willingness to learn and grow. Desirable Skills: NVQ in Customer Service or Business Administration (Level 2). Experience in a call handling environment. Proven administration skills and experience with complaints handling. Excellent IT skills for data management and retrieval. A collaborative approach to teamwork and adaptability to change. Important Notes: Successful candidates must pass a vetting process, including financial probity checks (CCJs or bankruptcy check) and a basic DBS check. Ready to Make a Difference? If you're enthusiastic about delivering excellent service and are looking for a role where you can grow and thrive, we want to hear from you! Apply Today! Our client values diversity and is committed to creating an inclusive environment for all employees. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 14, 2026
Full time
Job Opportunity: Case Handler - Customer Service Location: Durham, DH1 Salary: 24,851 + Monthly Bonus after successful 6-month probation Contract Type: Permanent Hours: 37.5 per week, office hours Are you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment. What You'll Do: As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include: Processing instructions accurately from the instructing party. Conducting client triages and coordinating with medical professionals. Managing communications with clients, treatment providers, and other stakeholders. Documenting case histories meticulously on our case-management software. Taking ownership of cases to ensure timely completion and invoicing. Why Join Our Client? Life Assurance: 4x salary coverage. Healthcare Benefits: Medical Cash Plan with Simply Health. Wellness Initiatives: Cycle to work scheme. Generous Leave: 23 days holiday, increasing with service. Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office. Pension Plan: 5% matched contributions. What We're Looking For: Essential qualifications include: GCSE C grade or equivalent. Experience in customer service, either face-to-face or over the phone. Basic administration skills and proficiency with Microsoft Office. Strong verbal and written communication skills. A customer-centric mindset with a willingness to learn and grow. Desirable Skills: NVQ in Customer Service or Business Administration (Level 2). Experience in a call handling environment. Proven administration skills and experience with complaints handling. Excellent IT skills for data management and retrieval. A collaborative approach to teamwork and adaptability to change. Important Notes: Successful candidates must pass a vetting process, including financial probity checks (CCJs or bankruptcy check) and a basic DBS check. Ready to Make a Difference? If you're enthusiastic about delivering excellent service and are looking for a role where you can grow and thrive, we want to hear from you! Apply Today! Our client values diversity and is committed to creating an inclusive environment for all employees. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are looking for an experienced Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing the complaint with the customer over the phone, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working two days in office and three days from home each week once you have passed their training program. What you'll be doing as a Complaint Handler: Taking ownership of a pipeline of complaint cases from start to resolution. Speaking to customers on the phone to discuss the complaint case and provide updates. Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly. Collecting and reviewing information from customers regarding their motor finance agreement. Taking responsibility for queries/issues through to resolution. Deciding fair outcomes for both customers and the business. Writing templated outcome letters to the customers. Managing expectations of all internal and external customers. We're looking for a Complaint Handler with: Previous experience complaint handling and complaint resolution. Previous financial services experience. Telephone experience. Confidence handling multiple workstreams. Strong attention to detail. Commutable distance to Bracknell. Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm. Location: Bracknell. This can reduce to 2 days a week in office and three days from home after training and sign off. Parking: Yes Contract: 3 months initially with opportunity to extend. Training: On site full time for the first 4 - 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell. If you're excited to join a rewarding company as a Complaints Investigator, then please click apply online and upload an updated copy of your CV. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. To help you stay safe in your job search we will never ask for your bank details at the application stage . Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Jun 13, 2026
Contractor
We are looking for an experienced Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing the complaint with the customer over the phone, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working two days in office and three days from home each week once you have passed their training program. What you'll be doing as a Complaint Handler: Taking ownership of a pipeline of complaint cases from start to resolution. Speaking to customers on the phone to discuss the complaint case and provide updates. Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly. Collecting and reviewing information from customers regarding their motor finance agreement. Taking responsibility for queries/issues through to resolution. Deciding fair outcomes for both customers and the business. Writing templated outcome letters to the customers. Managing expectations of all internal and external customers. We're looking for a Complaint Handler with: Previous experience complaint handling and complaint resolution. Previous financial services experience. Telephone experience. Confidence handling multiple workstreams. Strong attention to detail. Commutable distance to Bracknell. Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm. Location: Bracknell. This can reduce to 2 days a week in office and three days from home after training and sign off. Parking: Yes Contract: 3 months initially with opportunity to extend. Training: On site full time for the first 4 - 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell. If you're excited to join a rewarding company as a Complaints Investigator, then please click apply online and upload an updated copy of your CV. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. To help you stay safe in your job search we will never ask for your bank details at the application stage . Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Job Title: Complaints Handler / Customer Resolution Specialist Location: Hassocks - must have access to a car due to the office location Salary: 28,000 - 30,000 Hours: Monday - Friday, 37.5 hours per week About the Role We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You'll be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you'll play a key role in ensuring customers feel heard, valued, and supported throughout their journey. Key Responsibilities Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and empathetically. Manage escalated complaints and complex customer issues, working to achieve positive outcomes and restore customer confidence. Support service quality and operational standards, contributing ideas and feedback to improve the customer experience. Review and process refund approvals in line with company procedures and guidelines. Work collaboratively with internal departments to ensure consistent communication and a seamless customer journey. Take a proactive approach to identifying customer needs and resolving potential issues before they escalate. Participate in team discussions and continuous improvement initiatives, sharing insights and recommendations to enhance processes and performance. What We're Looking For Previous experience in complaints handling, customer service, or customer resolutions. Strong communication and interpersonal skills with the ability to remain calm under pressure. Excellent problem-solving abilities and a customer-first mindset. Ability to handle sensitive situations with professionalism, empathy, and attention to detail. Comfortable working collaboratively within a team-focused environment. Organised, adaptable, and able to manage multiple priorities effectively. Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Full time
Job Title: Complaints Handler / Customer Resolution Specialist Location: Hassocks - must have access to a car due to the office location Salary: 28,000 - 30,000 Hours: Monday - Friday, 37.5 hours per week About the Role We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You'll be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you'll play a key role in ensuring customers feel heard, valued, and supported throughout their journey. Key Responsibilities Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and empathetically. Manage escalated complaints and complex customer issues, working to achieve positive outcomes and restore customer confidence. Support service quality and operational standards, contributing ideas and feedback to improve the customer experience. Review and process refund approvals in line with company procedures and guidelines. Work collaboratively with internal departments to ensure consistent communication and a seamless customer journey. Take a proactive approach to identifying customer needs and resolving potential issues before they escalate. Participate in team discussions and continuous improvement initiatives, sharing insights and recommendations to enhance processes and performance. What We're Looking For Previous experience in complaints handling, customer service, or customer resolutions. Strong communication and interpersonal skills with the ability to remain calm under pressure. Excellent problem-solving abilities and a customer-first mindset. Ability to handle sensitive situations with professionalism, empathy, and attention to detail. Comfortable working collaboratively within a team-focused environment. Organised, adaptable, and able to manage multiple priorities effectively. Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Junior Administrator Location: London - EC3N 2EX Salary: 28,860 + dependent on experience Job Type: Permanent, Full Time About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact. Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity. Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit. Reviewing works marked as revisit to be booked and organising secondary attendance. Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams. Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars'. Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review. Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints. Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear. To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential. Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous. Experienced working within a team, or independently, and can deliver set tasks in a timely manner. Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation. Knowledge of the Microsoft Office suite, and VOIP telephone systems. A professional and conscientious manner when handling phone calls and questions. Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role. Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress. What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided. Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.
Jun 13, 2026
Full time
Job Title: Junior Administrator Location: London - EC3N 2EX Salary: 28,860 + dependent on experience Job Type: Permanent, Full Time About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact. Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity. Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit. Reviewing works marked as revisit to be booked and organising secondary attendance. Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams. Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars'. Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review. Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints. Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear. To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential. Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous. Experienced working within a team, or independently, and can deliver set tasks in a timely manner. Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation. Knowledge of the Microsoft Office suite, and VOIP telephone systems. A professional and conscientious manner when handling phone calls and questions. Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role. Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress. What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided. Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.
Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: £30,308 Working Pattern: Full Time Role Overview: As the Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, complaints handling desirable but not essential Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Full time
Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: £30,308 Working Pattern: Full Time Role Overview: As the Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, complaints handling desirable but not essential Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client is looking for an experienced, organised and safety-focused Plant Manager to oversee and lead the operations and management of the plant. This is a key role responsible for managing teams across design, production and administration. The successful candidate will bring strong operational expertise, excellent people management skills and a hands-on approach to stock control, yard operations and continuous improvement. Main Responsibilities Oversee the day-to-day running of the steels yard. Ensure the safe and compliant operation of lifting equipment and mechanical plant, including cranes, forklifts and telehandlers. Maintain stock accuracy through regular stock checks, physical inventory support, effective stock location management and timely reporting of discrepancies. Coordinate the safe loading, securing and dispatch of steel products in line with transport regulations, load restraint requirements and company procedures. Maintain a clean, organised and safe yard environment. Handle customer queries, complaints, and escalations professionally Working closely with sales, branch and transport teams. Complete and review all relevant documentation and digital records accurately. Implement, monitor and enforce health & safety procedures Plan labour and resource requirements effectively Carry out any additional duties reasonably requested Essential Skills & Experience Previous experience within steel, metals distribution, construction, builders merchants or a similar materials-based environment preferred. Proven experience supervising or managing a team Strong understanding of safe manual handling, load securing and correct storage procedures for steel products. Experience operating or coordinating mechanical handling equipment safely. Excellent organisational skills with strong attention to detail and the ability to prioritise workload in a fast-paced, deadline-driven environment. Managing or supporting external audits. Strong communication and interpersonal skills Good literacy and numeracy skills Strong commitment to promoting and adhering to company health & safety standards. Practical, hands-on attitude with a willingness to support yard duties when required Salary: £60,000 - £70,000 DOE + Car Allowance / Company Car, Laptop and Mobile Phone Training and development opportunities Comprehensive induction and ongoing support
Jun 13, 2026
Full time
Our client is looking for an experienced, organised and safety-focused Plant Manager to oversee and lead the operations and management of the plant. This is a key role responsible for managing teams across design, production and administration. The successful candidate will bring strong operational expertise, excellent people management skills and a hands-on approach to stock control, yard operations and continuous improvement. Main Responsibilities Oversee the day-to-day running of the steels yard. Ensure the safe and compliant operation of lifting equipment and mechanical plant, including cranes, forklifts and telehandlers. Maintain stock accuracy through regular stock checks, physical inventory support, effective stock location management and timely reporting of discrepancies. Coordinate the safe loading, securing and dispatch of steel products in line with transport regulations, load restraint requirements and company procedures. Maintain a clean, organised and safe yard environment. Handle customer queries, complaints, and escalations professionally Working closely with sales, branch and transport teams. Complete and review all relevant documentation and digital records accurately. Implement, monitor and enforce health & safety procedures Plan labour and resource requirements effectively Carry out any additional duties reasonably requested Essential Skills & Experience Previous experience within steel, metals distribution, construction, builders merchants or a similar materials-based environment preferred. Proven experience supervising or managing a team Strong understanding of safe manual handling, load securing and correct storage procedures for steel products. Experience operating or coordinating mechanical handling equipment safely. Excellent organisational skills with strong attention to detail and the ability to prioritise workload in a fast-paced, deadline-driven environment. Managing or supporting external audits. Strong communication and interpersonal skills Good literacy and numeracy skills Strong commitment to promoting and adhering to company health & safety standards. Practical, hands-on attitude with a willingness to support yard duties when required Salary: £60,000 - £70,000 DOE + Car Allowance / Company Car, Laptop and Mobile Phone Training and development opportunities Comprehensive induction and ongoing support
Scheduling Manager - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford, East London 36,000 - 38,000 per annum Here at Howells, we are working with a leading social housing repairs & maintenance contractor to recruit a successful and proactive Scheduling Manager to join their team based in Stratford. As the Scheduling Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance is essential Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online!
Jun 12, 2026
Full time
Scheduling Manager - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford, East London 36,000 - 38,000 per annum Here at Howells, we are working with a leading social housing repairs & maintenance contractor to recruit a successful and proactive Scheduling Manager to join their team based in Stratford. As the Scheduling Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance is essential Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online!
Dynamite Recruitment is working in partnership with a well established business based in Chandlers Ford. Known for providing their employees with fantastic careers and clear routes for progression, our client is looking for a Project Coordinator to join their team on a part-time basis. As an Project Coordinator you will play a key role providing administrative support to Project Managers. This will include dealing with the initial enquiry, through to the completion of audit documentation ensuring that all projects are completed on time to budget Role : Project Coordinator (Part-time / 12 month contract) Location: Chandlers Ford Hours: 15 hours per week, 3 days a week (to include Friday) Key Responsibilities of a Project Coordinator: - Ensure all administrative tasks are completed to a high standard, including risk and method statements, service orders, and technician packs -Compile and organise all required documentation accurately, and assist with the processing of payment applications -Raise purchase orders, to ensure the appropriate resources and equipment are available to deliver and complete the projects on time -Process supplier orders in a timely manner to enable the Purchase Ledger team to make supplier payments on schedule -Manage customer complaints and queries efficiently, escalating issues to the relevant Project Manager and Head of Electrical/Mechanical to ensure timely resolution -Report and assist in the appropriate response to H&S issues and emergencies which occur or are escalated during project installation -Promote and ensure consistent compliance with all Company Policies, embedding best practices throughout daily operations This is a fantastic opportunity for anyone who has experience of working with coordination/operations/project managers. Please get in touch with Flo Elmes, or APPLY now! (phone number removed)
Jun 12, 2026
Seasonal
Dynamite Recruitment is working in partnership with a well established business based in Chandlers Ford. Known for providing their employees with fantastic careers and clear routes for progression, our client is looking for a Project Coordinator to join their team on a part-time basis. As an Project Coordinator you will play a key role providing administrative support to Project Managers. This will include dealing with the initial enquiry, through to the completion of audit documentation ensuring that all projects are completed on time to budget Role : Project Coordinator (Part-time / 12 month contract) Location: Chandlers Ford Hours: 15 hours per week, 3 days a week (to include Friday) Key Responsibilities of a Project Coordinator: - Ensure all administrative tasks are completed to a high standard, including risk and method statements, service orders, and technician packs -Compile and organise all required documentation accurately, and assist with the processing of payment applications -Raise purchase orders, to ensure the appropriate resources and equipment are available to deliver and complete the projects on time -Process supplier orders in a timely manner to enable the Purchase Ledger team to make supplier payments on schedule -Manage customer complaints and queries efficiently, escalating issues to the relevant Project Manager and Head of Electrical/Mechanical to ensure timely resolution -Report and assist in the appropriate response to H&S issues and emergencies which occur or are escalated during project installation -Promote and ensure consistent compliance with all Company Policies, embedding best practices throughout daily operations This is a fantastic opportunity for anyone who has experience of working with coordination/operations/project managers. Please get in touch with Flo Elmes, or APPLY now! (phone number removed)
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Jun 12, 2026
Full time
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Jun 12, 2026
Full time
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 12, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 12, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now
Jun 12, 2026
Full time
Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now
Complaints Handler (Job Share) Location: Warwick, Warwickshire Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits Hours: Ideally 3 full days - Wednesday, Thursday and Friday This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience. Key Responsibilities of a Complaints Handler Manage complaints within FCA timescales. Conduct fair and thorough investigations of complaints. Communicate clearly with customers and all stakeholders Draft clear and compliant complaint response letters. Maintain complaint records and root cause analysis. Support continuous improvement and positive customer outcomes. What you need to be successful as a Complaints Handler Previous complaint handling experience including production of high quality final response letters Strong analytical, problem-solving, and communication skills Experience in a regulated environment is desirable. Organised, resilient and able to make fair, balanced decisions. Positive, professional and customer-focused approach. What's on Offer for the successful Complaints Handler BUPA private medical cover Critical illness cover & death in service Employee Assistance Programme Staff discounts and social events Free on-site parking Easy access to the A46 and Warwick Parkway station Ongoing training and career development Excellent work-life balance within a professional and rewarding environment. If you're looking for a flexible opportunity where you can use your complaint handling expertise to make a real difference, we'd love to hear from you.
Jun 12, 2026
Full time
Complaints Handler (Job Share) Location: Warwick, Warwickshire Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits Hours: Ideally 3 full days - Wednesday, Thursday and Friday This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience. Key Responsibilities of a Complaints Handler Manage complaints within FCA timescales. Conduct fair and thorough investigations of complaints. Communicate clearly with customers and all stakeholders Draft clear and compliant complaint response letters. Maintain complaint records and root cause analysis. Support continuous improvement and positive customer outcomes. What you need to be successful as a Complaints Handler Previous complaint handling experience including production of high quality final response letters Strong analytical, problem-solving, and communication skills Experience in a regulated environment is desirable. Organised, resilient and able to make fair, balanced decisions. Positive, professional and customer-focused approach. What's on Offer for the successful Complaints Handler BUPA private medical cover Critical illness cover & death in service Employee Assistance Programme Staff discounts and social events Free on-site parking Easy access to the A46 and Warwick Parkway station Ongoing training and career development Excellent work-life balance within a professional and rewarding environment. If you're looking for a flexible opportunity where you can use your complaint handling expertise to make a real difference, we'd love to hear from you.
Senior Planner - Social Housing Repairs & Maintenance Based in Kingston Full-Time, Temporary position 3-6 months Hourly Rate: 14.50- 16.30 an hour We are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Kingston. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online now or call Meg on (phone number removed)!
Jun 11, 2026
Seasonal
Senior Planner - Social Housing Repairs & Maintenance Based in Kingston Full-Time, Temporary position 3-6 months Hourly Rate: 14.50- 16.30 an hour We are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Kingston. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online now or call Meg on (phone number removed)!
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 11, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
