37 jobs found

Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney £38,000 - £42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met. This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance. Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors. Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce. Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction. Monitor scheduling performance and produce regular KPI reports for senior management. Drive improvements in appointment management, productivity, right-first-time performance and overall service delivery. Manage escalated scheduling issues and customer complaints relating to repairs appointments. Work closely with operational management teams to ensure resources are effectively allocated and contractual targets are achieved. Essential Experience Previous experience within Social Housing Repairs & Maintenance is essential. Proven experience managing a scheduling/planning team within a repairs, maintenance, housing or facilities management environment. Experience overseeing operative diaries and workforce planning for a mobile workforce. Strong understanding of repairs scheduling and resource allocation. Experience producing and analysing KPI reports and using data to drive operational improvements. Demonstrable people management experience, including coaching, performance management and team development. Strong IT skills and experience using scheduling/planning systems. Excellent organisational, communication and stakeholder management skills. This is an excellent opportunity for an experienced Cusromer Service Manager looking to join a market-leading contractor and play a key role in delivering an efficient repairs service across a busy social housing contract. For more information and your chance of securing this role, please apply online today.

Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today

Join Our Team as a Customer Care Complaints Handler! Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Complaints Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: £16,000 - £24,000 Working Pattern: Part Time (Wednesday - Friday) Location: In Office Role Overview: As a Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. Your role will focus on two pivotal areas: complaint handling and supporting regulatory requirements. Your strong analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, particularly in complaints handling. Skills: Strong analytical skills and exceptional attention to detail, with a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. If you are ready to make a difference and join a team that values your skills and expertise, apply now! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Would you like to work for a successful, market leading company where people genuinely matter? If so, this Aftersales Administrator role could be just for you. As well as great benefits and prospects, they have a fantastic working culture and team-based environment and regularly hold staff social events and provide treats and incentives to the team. There is a starting salary of 27,000 (rising to 28,000 after 6 months' probation) and benefits including free parking, pension scheme, and holidays that increase to 24 days plus bank holidays over time (plus your birthday as an extra day off!), staff rewards and more! What will you be doing as Aftersales Administrator: Working as a team of 2 within the Aftersales Team you will provide resolutions to any issues customers may have with their orders. Duties will include: Dealing mostly with customer complaints and resolving issues via email and telephone Investigating and solving customers problems, including complex or long standing problems that have been passed on by other teams Liaising with internal departments, suppliers and couriers Dealing with invoice and credit note queries Improving customer service procedures, policy and standards Liaising with the management team to improve customer service We would LOVE to hear from you if you have the following skills and experience: Previous experience in a business to business customer service based role Experience dealing with complaint handling would be beneficial Someone who is genuinely passionate about resolving customer issues and finding solutions to problems Has the ability to work efficiently under pressure, prioritising workload to meet deadlines Comfortable using Word, Excel and email What will you get in return for your work as Aftersales Administrator: A salary of 27,000 (rising to 28,000 after probation period) 21 days holiday plus bank holidays, rising to 24 days Your birthday as an extra day off! An early Friday finish every other week Free parking Pension scheme Regular staff rewards and social events Staff discount Support for your charity work Staff referral bonus Great career prospects Fabulous working environment with a real family feel where everyone works well together If this sounds like a Customer Service or Complaints Handler ole you would LOVE, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

I am working exclusively with Zuto to recruit for a Complaints Manager which requires someone with strong organisational skills and a keen eye for detail to oversee and resolve customer complaints effectively. Applicants need to be aware of FCA regulations. This is a permanent position, offering the chance to contribute to the improvement of customer satisfaction and operational excellence. Client Details Sat in the financial services industry, Zuto is known for its customer-focused approach and commitment to improving client experiences. The company values structured processes and results-oriented professionals to drive success. Description Led, motivated and develop a team of 18+ Complaints Handlers and Team Leaders, driving engagement, capability and performance. Foster a high-performance culture focused on delivering fair customer outcomes, accountability and continuous improvement. Conducted regular coaching, performance reviews and development planning to support individual and team growth. Managed the end-to-end complaints process, ensuring compliance with FCA DISP requirements and regulatory standards. Ensured complaints were thoroughly investigated, resolved fairly and completed within prescribed regulatory time frames. Maintained adherence to FCA regulations, Consumer Duty requirements and internal governance policies across all complaint activities. Partnered with Compliance and Risk teams to identify, assess and mitigate regulatory and operational risks. Built and maintained effective relationships with key stakeholders across Operations, Compliance, Risk, Sales and Customer Experience functions. Profile A successful Complaints Manager should have: Demonstrated success in leading complaints teams within FCA-regulated environments. Extensive experience managing and developing large-scale operational teams, typically comprising 15 or more colleagues. In-depth knowledge of FCA DISP regulations, Consumer Duty requirements and industry best practices in complaint handling. Strong leadership and coaching capabilities, with a proven ability to enhance performance, engagement and team effectiveness. Skilled in managing complaint-related KPIs, service level agreements, quality assurance frameworks and regulatory time frames. Highly analytical, with the ability to interpret complaint trends, identify root causes and drive continuous improvement initiatives. Excellent communication and stakeholder management skills, with the ability to build effective relationships across all levels of the business. Able to balance commercial priorities with regulatory obligations and fair customer outcomes. Customer centric approach combined with sound regulatory judgement and decision-making skills. Job Offer A competitive salary of £40,000 Comprehensive benefits package to support your professional and personal needs. Opportunities for professional development and career progression. A collaborative work environment in the financial services industry. EAP scheme

An exciting opportunity has arisen for an experienced Commercial Account Executive /Account Handler to join a growing, professional insurance brokerage. The purpose of this role is to generate revenue, drive profitability, and deliver a high-quality, compliant service to commercial clients. You will manage existing accounts, develop new business opportunities, and provide full support to the Managing Director and wider team. Key Responsibilities New Business & Growth Proactively generate and convert new commercial business opportunities Identify cross-selling and referral opportunities Prospect new clients through marketing campaigns and promotional activity Account Management Manage a portfolio of commercial clients, including new business, renewals, and mid-term adjustments Assess risks and negotiate with insurers to secure appropriate cover Present recommendations to clients and ensure cover is placed on risk Handle claims efficiently and liaise with insurers and underwriters Monitor renewal lists and maintain accurate reporting data Compliance & Administration Ensure all activities comply with FCA regulations and company procedures Maintain accurate client records, files, and documentation Manage complaints in line with regulatory requirements Maintain diary systems and ensure timely follow-up of all client communications Performance & Development Achieve agreed KPIs, including new business, renewals, cross-selling, and profitability Maintain high levels of customer service and professional standards Participate in ongoing training in line with the company s Training & Competence programme The Ideal Candidate Previous experience in a Commercial Account Executive or Account Handler role Strong knowledge of commercial insurance products and risk assessment Proven ability to generate new business and manage renewals Excellent negotiation and client relationship skills Strong understanding of FCA compliance and regulatory requirements Highly organised with strong attention to detail Ability to work to targets and deadlines What s on Offer Salary from £30,000+ (depending on experience) Opportunity to grow within a professional and supportive environment Long-term career progression

Complaints Handler Based in Hinckley 5 days a week on site Paying 26k - 28k DOE We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley. This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment. The Role As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately. Key Responsibilities Contacting customers regarding overdue accounts Handling payment and service queries primarily over the phone Delivering a high level of customer service on every interaction Updating internal systems with accurate and timely notes Processing debit and credit card payments Working collaboratively with internal teams to resolve account queries Completing account adjustments where required Preparing detailed account histories for escalation where resolution has not been possible Managing workflow tasks accurately and within agreed timescales Working towards collection, outbound call and Direct Debit targets About You Minimum of 2 years' experience within complaints handling or a similar role Confident communicator with strong telephone skills Positive, resilient and target driven Strong negotiation and problem-solving abilities Able to work effectively in a fast-paced environment Good attention to detail and organisational skills 51701CHR INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.

Complaints Handler - Banking & Financial Services (Remote) We are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment. Our client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth. Start Dates: Various throughout 2026 Salary: From 30,000 per annum Location: Work From Home Training: 2 weeks training + 2 weeks Grad Bay Contract: Permanent, Full Time (40 hours) - fully flexible required Job Profile Summary We are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams. This Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers. Successful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively. You will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times. Job Description A Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately. A Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues. A Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations. A Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates. A Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence. Financial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines. Essential Experience: Minimum 12 months complaint handling experience in a regulated Financial Services environment in the UK Strong communication skills, both written and verbal Confident telephone manner with ability to build rapport and support customers effectively Excellent organisational skills with ability to manage workload and deadlines Strong objection handling skills while maintaining professionalism Background Checks: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Other associated screening Values we look for: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship Don't wait, apply for your next exciting move! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Dynamite Recruitment is working in partnership with a well established business based in Chandlers Ford. Known for providing their employees with fantastic careers and clear routes for progression, our client is looking for a Project Coordinator to join their team on a part-time basis. As an Project Coordinator you will play a key role providing administrative support to Project Managers. This will include dealing with the initial enquiry, through to the completion of audit documentation ensuring that all projects are completed on time to budget Role : Project Coordinator (Part-time / 12 month contract) Location: Chandlers Ford Hours: 15 hours per week, 3 days a week (to include Friday) Key Responsibilities of a Project Coordinator: - Ensure all administrative tasks are completed to a high standard, including risk and method statements, service orders, and technician packs -Compile and organise all required documentation accurately, and assist with the processing of payment applications -Raise purchase orders, to ensure the appropriate resources and equipment are available to deliver and complete the projects on time -Process supplier orders in a timely manner to enable the Purchase Ledger team to make supplier payments on schedule -Manage customer complaints and queries efficiently, escalating issues to the relevant Project Manager and Head of Electrical/Mechanical to ensure timely resolution -Report and assist in the appropriate response to H&S issues and emergencies which occur or are escalated during project installation -Promote and ensure consistent compliance with all Company Policies, embedding best practices throughout daily operations This is a fantastic opportunity for anyone who has experience of working with coordination/operations/project managers. Please get in touch with Flo Elmes, or APPLY now! (phone number removed)

Team Leader - Motor Claims Location: Bolton (Office-based with flexible working options) Salary: Range from 31,500 to 38,000 depending on experience Type: Full-time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours) Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you. What You'll Be Doing: Team Leader - Motor Claims - Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement - Handling escalated queries, complaints, and complex claims - Monitoring team performance and supporting staff development through coaching, mentoring and training - Working with internal stakeholders to meet recovery targets and maintain service levels - Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance - Ensuring full FCA compliance and supporting GDPR and confidentiality requirements - Contributing to recruitment, onboarding, and HR processes for your team What You'll Bring: Team Leader - Motor Claims - Strong background in technical motor recovery claims - Experience in a team leadership or supervisory role - Confident communication skills, written and verbal - Solid understanding of FCA, FOS, and general claims compliance - Excellent organisation and prioritisation skills under pressure - CII Certificate in Insurance (essential), Dip CII is a bonus - Microsoft Office proficiency and data confidence (Excel, Outlook etc.) What's In It For You: Team Leader - Motor Claims - Increased holiday allowance with length of service - Your birthday off, plus a half-day for seasonal shopping - Holiday sell scheme - Free parking and casual dress code - Support for industry qualifications - Bonus scheme for going above and beyond - Cycle to work scheme - Friendly, supportive environment with trained mental health first aiders on-site If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you.

Join Our Team as a Customer Care Complaints Handler! Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Complaints Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: 16,000 - 24,000 Working Pattern: Part Time (Wednesday - Friday) Location: In Office Role Overview: As a Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. Your role will focus on two pivotal areas: complaint handling and supporting regulatory requirements. Your strong analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, particularly in complaints handling. Skills: Strong analytical skills and exceptional attention to detail, with a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. If you are ready to make a difference and join a team that values your skills and expertise, apply now! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client is looking for an experienced, organised and safety-focused Plant Manager to oversee and lead the operations and management of the plant. This is a key role responsible for managing teams across design, production and administration. The successful candidate will bring strong operational expertise, excellent people management skills and a hands-on approach to stock control, yard operations and continuous improvement. Main Responsibilities Oversee the day-to-day running of the steels yard. Ensure the safe and compliant operation of lifting equipment and mechanical plant, including cranes, forklifts and telehandlers. Maintain stock accuracy through regular stock checks, physical inventory support, effective stock location management and timely reporting of discrepancies. Coordinate the safe loading, securing and dispatch of steel products in line with transport regulations, load restraint requirements and company procedures. Maintain a clean, organised and safe yard environment. Handle customer queries, complaints, and escalations professionally Working closely with sales, branch and transport teams. Complete and review all relevant documentation and digital records accurately. Implement, monitor and enforce health & safety procedures Plan labour and resource requirements effectively Carry out any additional duties reasonably requested Essential Skills & Experience Previous experience within steel, metals distribution, construction, builders merchants or a similar materials-based environment preferred. Proven experience supervising or managing a team Strong understanding of safe manual handling, load securing and correct storage procedures for steel products. Experience operating or coordinating mechanical handling equipment safely. Excellent organisational skills with strong attention to detail and the ability to prioritise workload in a fast-paced, deadline-driven environment. Managing or supporting external audits. Strong communication and interpersonal skills Good literacy and numeracy skills Strong commitment to promoting and adhering to company health & safety standards. Practical, hands-on attitude with a willingness to support yard duties when required Salary: £60,000 - £70,000 DOE + Car Allowance / Company Car, Laptop and Mobile Phone Training and development opportunities Comprehensive induction and ongoing support

Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!

Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!

Call Handler - Social Housing Repairs and Maintenance Based in Kingston, London Permanent, full time £12.71 - £13.71 To be considered for this position you must have experience working within a similar role in social housing, repairs & maintenance or facilities maintenance! Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you! We are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Kingston. Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. Key duties & responsibilities: Provide our clients and customers with excellent, first contact resolution services across multiple channels. Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures. Able to make up to 60 calls per day and amending appointments on the system as required. Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone. Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour) IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment or in a telephone based role You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success. For your chance of securing this fantastic opportunity please apply online now, or call Meg on for more information.

Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now

Complaints Handler (Job Share) Location: Warwick, Warwickshire Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits Hours: Ideally 3 full days - Wednesday, Thursday and Friday This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience. Key Responsibilities of a Complaints Handler Manage complaints within FCA timescales. Conduct fair and thorough investigations of complaints. Communicate clearly with customers and all stakeholders Draft clear and compliant complaint response letters. Maintain complaint records and root cause analysis. Support continuous improvement and positive customer outcomes. What you need to be successful as a Complaints Handler Previous complaint handling experience including production of high quality final response letters Strong analytical, problem-solving, and communication skills Experience in a regulated environment is desirable. Organised, resilient and able to make fair, balanced decisions. Positive, professional and customer-focused approach. What's on Offer for the successful Complaints Handler BUPA private medical cover Critical illness cover & death in service Employee Assistance Programme Staff discounts and social events Free on-site parking Easy access to the A46 and Warwick Parkway station Ongoing training and career development Excellent work-life balance within a professional and rewarding environment. If you're looking for a flexible opportunity where you can use your complaint handling expertise to make a real difference, we'd love to hear from you.

Claims Handler - Bristol (Full Time) About the Role Join a growing claims team handling pre-litigated matters from first notification through to resolution. You'll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high-quality, efficient claims service. Key Responsibilities Manage a varied caseload, reviewing cover, investigating claims and advising insureds. Negotiate settlements within delegated authority. Support insured professionals in responding to complaints and claims. Meet SLA and KPI standards for both internal and insurer requirements. Maintain accurate case records on the case management system. Prepare reports for insurer clients. Identify trends and risks and escalate where needed. What You'll Bring Claims handling experience with good technical understanding. Confident communication and relationship-building skills. A proactive, commercial approach with the ability to prioritise effectively. A collaborative mindset and commitment to high-quality service delivery. Strong attention to detail and confidence using case management systems. Location Based in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work 3 days remotely, and required to work 2 days in the office. Culture & Benefits You'll join a supportive, inclusive team that values diverse thinking and flexible working. A comprehensive benefits package is included, covering wellbeing, financial rewards, work-life balance and professional development. A competitive salary is on offer for the role. Please click on apply, or contact Lucy at Pertemps for a confidential chat about the role.

Claims Handler Red Recruitment is recruiting Claims Handlers in Bristol to join our client, an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and commercially driven individuals to join their team. The salary for this position is based on experience but very competitive and is a full-time, permanent position. Benefits and Package for a Claims Handler: Salary: Competitive (depending on experience) Hours: 35 hours per week 9.30am - 5.30pm Contract Type: Permanent Location: Bristol Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Handler: Responding to claims and reporting to Insurers where necessary (including identifying, investigating, and reporting potential issues) Being responsible for a technical and efficient delivery of service Assisting Insurers to respond appropriately to complaints and claims Negotiating settlement of claims within the delegated authority Understanding the internal SLA's and KPI's of the team to ensure adherence to these standards Identifying trends and escalating risk information to the Head of Claims and Insurers Maintaining and ensuring the completeness, accuracy, quality and integrity of data Key Skills and Experience of a Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent. If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters - Act as a technical referral point and support coaching of less experienced colleagues - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives What you'll bring: - Substantial experience in technical motor recovery claims, including complex settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise and meet deadlines - Strong knowledge of FCA, FOS and recovery claims regulations - Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs - CII Certificate held or in progress preferred - completion supported What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available - Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping - Holiday sell scheme and contributory pension - Support with industry-relevant qualifications - A cash bonus for going above and beyond - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme - Discounted sports and social activities, and trained mental health and first-aid staff on-site If this sounds like you, apply now with your CV.