IT SUPPORT & INFRASTRUCTURE ANALYST FTC

IT Support & Infrastructure Analyst - 35,000 - 45,000 (depending on experience) - On-Site (FTC)

Overview

We are looking for a capable IT Support & Infrastructure Analyst to join a busy, fast-moving technology team. This role is focused on delivering reliable, high-quality technical support across the organisation, ensuring users, systems, and infrastructure operate efficiently and securely.
Alongside day-to-day support, you will also contribute to ongoing improvements, upgrades, and wider IT initiatives.

Skills & Experience
Strong background in IT support, with 5+ years' experience, including time spent in a 2nd Line Support / Service Desk environment
Experience working within a professional services or corporate environment, supporting a user base with high service expectations
Experience contributing to infrastructure projects such as upgrades, rollouts, or migrations
Hands-on technical experience across Microsoft technologies (Microsoft 365, Windows 10/11, Windows Server)
Knowledge of Active Directory, permissions, and user account administration
Excellent troubleshooting skills with a structured, analytical approach
Ability to manage a varied workload and prioritise effectively
Flexible and adaptable, with a proactive approach to meeting deadlines
Comfortable working both independently and within a collaborative team
Strong communication skills with both technical and non-technical stakeholders
Customer-focused mindset with a positive, solutions-driven attitude
Willingness to work in an on-site environment, collaborating closely with end users and internal teams
Availability for occasional travel as required by the role
Willingness to undergo security and background screening in line with business requirements
Education
A solid educational background, including at least five GCSEs (or equivalent), including Maths and English

Key Responsibilities
This is a broad role covering support, administration, and continuous improvement across the IT estate.
Support & Service Delivery
Manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside
Operate at a 2nd line level, taking ownership of more complex technical issues and escalations
Provide ongoing support across Microsoft 365 (Exchange Online, Teams, SharePoint)
Troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments
Build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune

Applications & Platforms
Support and administer a Document and Email Management System (iManage preferred, or equivalent DMS platforms)
Provide support for key applications, including:
o Print management solutions (Uniflow, FlowMatrix)
o Email security platforms (Mimecast)
o Secure file transfer solutions (Egress)

Security & Access Management
Support and maintain Multi-Factor Authentication (MFA) solutions such as Cisco DUO and Microsoft Authenticator
Assist with secure access technologies, including SASE platforms (e.g. Check Point Harmony)
Contribute to security monitoring, incident response, and remediation activities

Infrastructure & Networking
Assist with the administration of firewalls, particularly Cisco Meraki
Support and maintain network infrastructure, including switches and wireless access points
Carry out proactive monitoring of systems and infrastructure to ensure performance and uptime

Projects & Continuous Improvement
Support delivery of IT infrastructure and system improvement projects
Identify opportunities to enhance systems, processes, and user experience
Produce and maintain technical documentation and knowledge base materials

Compliance & Security
Ensure IT practices align with Cyber Essentials and ISO27001 standards
Assist with internal and external audits
Support reporting and investigation of information security incidents

Personal Attributes
Friendly and approachable with a strong service ethic
Well-organised with excellent attention to detail
Reliable and accountable, with a sense of ownership
Enthusiastic and keen to continuously develop


Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer. We are on the client's supplier list for this role.