Customer Service - Tech sector Salary : £25,000 - £27,000 Location : York (Hybrid Working) Job Type : Full-time, Permanent Working hours: Monday to Friday between 8-6pm but you can pick your shifts. Plus 1 in 6 Saturdays 9-3pm with a full day back in Lieu. We are currently working with a long term client who are currently looking for a Customer Service Advisor to blend technical support with exceptional customer service, helping clients maximize their use of our software. Role Profile In this role you will be at the forefront of providing first-line support for software products. This role is dynamic, offering daily variety and the opportunity to take ownership of client issues from start to finish. Day-to-Day Responsibilities Provide first-line technical support for hardware, software, SaaS applications, and network-related issues for clients. Manage client interactions via phone and email, aiming to resolve 90% of issues on the same day. Remotely log into client sites to troubleshoot and resolve common faults or guide clients through fixes. Ensure complete customer satisfaction by taking ownership of issues, consulting with subject matter experts and the wider development team as needed. Potentially attend client visits at local sites to demonstrate software and services. Educate new and existing clients on the product via video calls and conferences. Contribute to process improvement by offering new concepts and ideas. Perform basic User Acceptance Testing (UAT) to ensure system changes meet business requirements before release. Once fully trained, assist in training and mentoring new starters. Required Skills & Qualifications Experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable but not essential. Familiarity with desktop support tools is a plus. Excellent communication and interpersonal skills, with the ability to work collaboratively and independently. Strong problem-solving skills with a structured, calm approach under pressure. Positive work attitude and customer-first mindset. Keen interest in technology and personal skill development. Ability to handle pressure and meet deadlines without compromising quality. Full UK driving licence. Benefits Learning and development opportunities. Collaborative and positive working environment. Regular salary reviews. Quarterly social events. Annual leave starting at 25 days, increasing with service. Vitality Health, Life Assurance, and Pension scheme. On-site amenities including pool/table tennis and parking. Monthly social events like Pizza Thursdays. Cycle to Work Scheme. If this sounds of interest, don't hesitate in applying!
Jun 11, 2026
Full time
Customer Service - Tech sector Salary : £25,000 - £27,000 Location : York (Hybrid Working) Job Type : Full-time, Permanent Working hours: Monday to Friday between 8-6pm but you can pick your shifts. Plus 1 in 6 Saturdays 9-3pm with a full day back in Lieu. We are currently working with a long term client who are currently looking for a Customer Service Advisor to blend technical support with exceptional customer service, helping clients maximize their use of our software. Role Profile In this role you will be at the forefront of providing first-line support for software products. This role is dynamic, offering daily variety and the opportunity to take ownership of client issues from start to finish. Day-to-Day Responsibilities Provide first-line technical support for hardware, software, SaaS applications, and network-related issues for clients. Manage client interactions via phone and email, aiming to resolve 90% of issues on the same day. Remotely log into client sites to troubleshoot and resolve common faults or guide clients through fixes. Ensure complete customer satisfaction by taking ownership of issues, consulting with subject matter experts and the wider development team as needed. Potentially attend client visits at local sites to demonstrate software and services. Educate new and existing clients on the product via video calls and conferences. Contribute to process improvement by offering new concepts and ideas. Perform basic User Acceptance Testing (UAT) to ensure system changes meet business requirements before release. Once fully trained, assist in training and mentoring new starters. Required Skills & Qualifications Experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable but not essential. Familiarity with desktop support tools is a plus. Excellent communication and interpersonal skills, with the ability to work collaboratively and independently. Strong problem-solving skills with a structured, calm approach under pressure. Positive work attitude and customer-first mindset. Keen interest in technology and personal skill development. Ability to handle pressure and meet deadlines without compromising quality. Full UK driving licence. Benefits Learning and development opportunities. Collaborative and positive working environment. Regular salary reviews. Quarterly social events. Annual leave starting at 25 days, increasing with service. Vitality Health, Life Assurance, and Pension scheme. On-site amenities including pool/table tennis and parking. Monthly social events like Pizza Thursdays. Cycle to Work Scheme. If this sounds of interest, don't hesitate in applying!
Are you a Facilities Management professional, seeking your next career move in a Team Leader capacity? My client has an immediate opportunity for a Facilities Team Leader to join their Workplace Solutions Team on a permanent basis. Based in Berkshire with travel into West London, the successful applicant will deliver facilities services to corporate estate and premises, ensuring workplaces support creating a great colleague working environment. Requirements: Provide day to day proactive and reactive FM services for our workplace ecosystem including owned and leased sites, touchdown spaces (where applicable). Support the implementation of modern ways of working, space planning & utilisation and new central service enabling colleagues in how & where they work Support implementing improvements to FM services as well as larger workplace projects (e.g. refurbs, asset replacements, office moves, new tech). Lead and develop the Colleague advisor team, cleaner and caretaker roles ensuring regular 121s, development plans, team s meetings. Ensure adequate coverage across the geography, resilience plans and training compliance Ensure the legal compliance of the building including all H&S elements, the Incident Response Team, Fire Risk Assessments (FRA s). Lead the delivery of colleague requirements for how/where they work, by delivering great customer service. Responsible for the Workplace Solutions Helpdesk; actioning calls & requests; and updating the Helpdesk complying with SLAs to our colleagues. Oversight of the opening, closing and security of the buildings, including OOH incident coordination in relation to the corporate estate. Responsible for a formal weekly building inspection to ensure proactive monitoring of the condition of our workplaces, create action/improvement plans and commissioning rectification work as necessary. Day to day contractor management, including internal cleaners and caretakers as required (dependant on specific post and location). Oversight of the stationery, office supplies, cleaning and kitchen stock levels. Support the move to a paperless office identifying archiving and digitising processes for our colleagues. Ensure the safety and wellbeing of people working within our commercial offices, premises working with our colleagues in Health & Safety and Asset Management to deliver consistently and collaboratively. Carry out purchasing and invoicing processes in a timely and accurate manner, identify possible areas for savings and efficiency. Understand and comply with Financial and Procurement regulations Requirements: Proven track record in managing people with different needs located in multiple locations across the geography of the organisation. Working knowledge of Microsoft Office packages including Outlook, Word & Excel IT and computer skills Proactive works on own initiative, able to prioritise workload and work well under pressure often producing outputs to tight deadlines. First Aider and Fire Warden trained (Desirable but training can be given). IOSH Managing Safely (Desirable but training can be given). Full driving licence with own To apply, please attach a copy of you CV
Jun 10, 2026
Full time
Are you a Facilities Management professional, seeking your next career move in a Team Leader capacity? My client has an immediate opportunity for a Facilities Team Leader to join their Workplace Solutions Team on a permanent basis. Based in Berkshire with travel into West London, the successful applicant will deliver facilities services to corporate estate and premises, ensuring workplaces support creating a great colleague working environment. Requirements: Provide day to day proactive and reactive FM services for our workplace ecosystem including owned and leased sites, touchdown spaces (where applicable). Support the implementation of modern ways of working, space planning & utilisation and new central service enabling colleagues in how & where they work Support implementing improvements to FM services as well as larger workplace projects (e.g. refurbs, asset replacements, office moves, new tech). Lead and develop the Colleague advisor team, cleaner and caretaker roles ensuring regular 121s, development plans, team s meetings. Ensure adequate coverage across the geography, resilience plans and training compliance Ensure the legal compliance of the building including all H&S elements, the Incident Response Team, Fire Risk Assessments (FRA s). Lead the delivery of colleague requirements for how/where they work, by delivering great customer service. Responsible for the Workplace Solutions Helpdesk; actioning calls & requests; and updating the Helpdesk complying with SLAs to our colleagues. Oversight of the opening, closing and security of the buildings, including OOH incident coordination in relation to the corporate estate. Responsible for a formal weekly building inspection to ensure proactive monitoring of the condition of our workplaces, create action/improvement plans and commissioning rectification work as necessary. Day to day contractor management, including internal cleaners and caretakers as required (dependant on specific post and location). Oversight of the stationery, office supplies, cleaning and kitchen stock levels. Support the move to a paperless office identifying archiving and digitising processes for our colleagues. Ensure the safety and wellbeing of people working within our commercial offices, premises working with our colleagues in Health & Safety and Asset Management to deliver consistently and collaboratively. Carry out purchasing and invoicing processes in a timely and accurate manner, identify possible areas for savings and efficiency. Understand and comply with Financial and Procurement regulations Requirements: Proven track record in managing people with different needs located in multiple locations across the geography of the organisation. Working knowledge of Microsoft Office packages including Outlook, Word & Excel IT and computer skills Proactive works on own initiative, able to prioritise workload and work well under pressure often producing outputs to tight deadlines. First Aider and Fire Warden trained (Desirable but training can be given). IOSH Managing Safely (Desirable but training can be given). Full driving licence with own To apply, please attach a copy of you CV
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Senior Payroll Specialist you will join an established team based in our Gatwick office. This role ensures that payroll for staff are processed correctly, whilst ensuring all queries are dealt with in line with the departments service level agreement. The role is a 12 month Fixed Term Contract. In this role you'll: Accurately input payroll data into the payroll software (Workday). Ensure all deadlines are met and adhered to. Provide excellent customer service support on the Payroll Services Helpdesk by email, telephone and to tickets, ensuring that payroll enquiries are dealt with in a professional and timely manner. Liaise with HR/Reward/Benefit Teams to ensure data received is complete and accurate. Assist in the checking of payroll data input. Prepare, check and process manual payments. Become conversant with BDO's policies regarding all aspects of pay and benefits. Calculate Statutory Maternity Pay, Shared Parental Pay, Statutory Paternity Pay and Statutory Sick Pay. Assist with the various controls governing the payroll processes and offer solutions and ideas to maintain excellence. Investigate failure of correct payroll procedure processes. Comply with HMRC legislation at all times. Keep abreast of legislative changes and propose any necessary changes to ensure best practice and compliance. Maintain confidentiality at all times. You'll be someone with: The ability to handle "difficult" situations when necessary Payroll experience in a similar sized organisation The ability to prioritise own workload to meet deadlines Numeracy and attention to detail skills with the ability to follow a structured process. Good working knowledge of Microsoft Outlook, Excel (Lookups, formulas and pivot tables) and Word. A qualification or currently studying for a professional payroll qualification Previous experience using Workday payroll software - desirable In-depth knowledge of HMRC regulations You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 10, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Senior Payroll Specialist you will join an established team based in our Gatwick office. This role ensures that payroll for staff are processed correctly, whilst ensuring all queries are dealt with in line with the departments service level agreement. The role is a 12 month Fixed Term Contract. In this role you'll: Accurately input payroll data into the payroll software (Workday). Ensure all deadlines are met and adhered to. Provide excellent customer service support on the Payroll Services Helpdesk by email, telephone and to tickets, ensuring that payroll enquiries are dealt with in a professional and timely manner. Liaise with HR/Reward/Benefit Teams to ensure data received is complete and accurate. Assist in the checking of payroll data input. Prepare, check and process manual payments. Become conversant with BDO's policies regarding all aspects of pay and benefits. Calculate Statutory Maternity Pay, Shared Parental Pay, Statutory Paternity Pay and Statutory Sick Pay. Assist with the various controls governing the payroll processes and offer solutions and ideas to maintain excellence. Investigate failure of correct payroll procedure processes. Comply with HMRC legislation at all times. Keep abreast of legislative changes and propose any necessary changes to ensure best practice and compliance. Maintain confidentiality at all times. You'll be someone with: The ability to handle "difficult" situations when necessary Payroll experience in a similar sized organisation The ability to prioritise own workload to meet deadlines Numeracy and attention to detail skills with the ability to follow a structured process. Good working knowledge of Microsoft Outlook, Excel (Lookups, formulas and pivot tables) and Word. A qualification or currently studying for a professional payroll qualification Previous experience using Workday payroll software - desirable In-depth knowledge of HMRC regulations You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Technical Customer Service Advisor Bishop's Stortford / London 28,000 - 32,000 DOE Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day? We're looking for a Technical Customer Service Advisor to join a growing team at the forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions. You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues are resolved quickly and effectively. If you enjoy helping people, investigating problems, and finding smarter ways of working, this could be the perfect next step in your career. What's in it for you? Salary of 28,000 - 32,000 depending on experience Hybrid working with flexibility to work remotely At least one day per week in London- near Liverpool Street Opportunity to work with innovative connected technology and AI-driven solutions Genuine career development and progression opportunities Collaborative and supportive team environment Chance to make a real impact on customer experience and operational performance What you'll be doing Acting as the first point of technical support for customer-facing teams Guiding customers through diagnostics and troubleshooting over the phone and remotely Monitoring and managing system alerts, faults, and performance issues Investigating technical problems to identify root causes and prevent repeat issues Analysing data and reports to spot trends and opportunities for improvement Maintaining accurate service records and ensuring high-quality data management Working closely with engineering, product, and customer service teams to deliver exceptional outcomes Supporting the rollout of new products and technologies What we're looking for Experience in a customer service, technical support, helpdesk, or operational support role Confidence talking customers through technical issues and diagnostics Naturally curious with a strong interest in technology and AI Excellent problem-solving and analytical skills Strong communication skills and the ability to explain technical information clearly Comfortable using systems, dashboards, ticketing platforms, and digital tools Highly organised with excellent attention to detail A proactive, positive attitude and a desire to continuously improve processes and customer outcomes Who will thrive in this role? This role would suit someone who enjoys technology but also loves working with people. Perhaps you've worked in customer service, technical support, IT support, telecoms, facilities management, engineering support, or a helpdesk environment and are looking for a role that offers more responsibility, greater exposure to technology, and long-term career growth. If you're ambitious, technically minded, and excited by the possibilities of AI and connected technologies, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jun 09, 2026
Full time
Technical Customer Service Advisor Bishop's Stortford / London 28,000 - 32,000 DOE Love solving problems? Fascinated by technology and AI? Want a role where your impact is seen every day? We're looking for a Technical Customer Service Advisor to join a growing team at the forefront of connected technology solutions. This is an exciting opportunity for someone with strong customer service skills and a genuine interest in technology, diagnostics, data, and emerging AI-driven solutions. You'll be the go-to expert for troubleshooting technical issues, supporting customers remotely, and ensuring service issues are resolved quickly and effectively. If you enjoy helping people, investigating problems, and finding smarter ways of working, this could be the perfect next step in your career. What's in it for you? Salary of 28,000 - 32,000 depending on experience Hybrid working with flexibility to work remotely At least one day per week in London- near Liverpool Street Opportunity to work with innovative connected technology and AI-driven solutions Genuine career development and progression opportunities Collaborative and supportive team environment Chance to make a real impact on customer experience and operational performance What you'll be doing Acting as the first point of technical support for customer-facing teams Guiding customers through diagnostics and troubleshooting over the phone and remotely Monitoring and managing system alerts, faults, and performance issues Investigating technical problems to identify root causes and prevent repeat issues Analysing data and reports to spot trends and opportunities for improvement Maintaining accurate service records and ensuring high-quality data management Working closely with engineering, product, and customer service teams to deliver exceptional outcomes Supporting the rollout of new products and technologies What we're looking for Experience in a customer service, technical support, helpdesk, or operational support role Confidence talking customers through technical issues and diagnostics Naturally curious with a strong interest in technology and AI Excellent problem-solving and analytical skills Strong communication skills and the ability to explain technical information clearly Comfortable using systems, dashboards, ticketing platforms, and digital tools Highly organised with excellent attention to detail A proactive, positive attitude and a desire to continuously improve processes and customer outcomes Who will thrive in this role? This role would suit someone who enjoys technology but also loves working with people. Perhaps you've worked in customer service, technical support, IT support, telecoms, facilities management, engineering support, or a helpdesk environment and are looking for a role that offers more responsibility, greater exposure to technology, and long-term career growth. If you're ambitious, technically minded, and excited by the possibilities of AI and connected technologies, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
This permanent, full-time position has a starting salary of 33,552 per annum based on a 36 hour working week. We have a great opportunity to join our Business Systems and Digital team as a Business Systems and Information Quality Advisor. Your contractual location will be either Woodhatch Place, Cockshot Hill, Reigate, Surrey, RH2 8EF or Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD. We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we'd love to hear from you! Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems: LAS, Controcc and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams. In this varied and rewarding role, you'll split your time between supporting our Information Quality Helpdesk and working on specific system development projects. Your key responsibilities as a Business Systems and Information Quality Advisor will include: Helping frontline staff resolve recording errors and system issues Coaching users to build confidence and competence in using our core systems Collaborating on building and testing forms, outputs, and bespoke solutions Supporting system upgrades by testing new functionality and ensuring readiness for release Promoting the importance of data quality and accurate recording across ASC This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: Commitment to excellent customer service and ability to help staff to understand systems processes, information quality and functionality Some knowledge of adult social care, including operational knowledge of social care systems (e.g. Liquid Logic-SystemC) with an understanding of the principles behind social care practice Ability to work on multiple tasks at once and develop excellent working relationships with colleagues Experience of user acceptance testing, and/or systems development Ability to travel across the county of Surrey to various locations to attend meetings when needed. Much of our work is now carried out remotely so you will be adept at using technology such as MS Teams Experience of using o365 including Word and Excel to a high standard To apply, we request that you submit a CV and you will be asked the following 4 questions: What three qualities do you have that would make you a good Business Systems and Information Quality Advisor and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability? Give an example of when you have worked with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved? This role requires working flexibly across different workstreams and teams. Can you share an example of how you've adapted to changing priorities or worked collaboratively to meet a shared goal? This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data-related context? What was the situation, and how did you ensure a positive outcome? The job advert closes at 23:59 on 21/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 09, 2026
Full time
This permanent, full-time position has a starting salary of 33,552 per annum based on a 36 hour working week. We have a great opportunity to join our Business Systems and Digital team as a Business Systems and Information Quality Advisor. Your contractual location will be either Woodhatch Place, Cockshot Hill, Reigate, Surrey, RH2 8EF or Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD. We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we'd love to hear from you! Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems: LAS, Controcc and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams. In this varied and rewarding role, you'll split your time between supporting our Information Quality Helpdesk and working on specific system development projects. Your key responsibilities as a Business Systems and Information Quality Advisor will include: Helping frontline staff resolve recording errors and system issues Coaching users to build confidence and competence in using our core systems Collaborating on building and testing forms, outputs, and bespoke solutions Supporting system upgrades by testing new functionality and ensuring readiness for release Promoting the importance of data quality and accurate recording across ASC This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: Commitment to excellent customer service and ability to help staff to understand systems processes, information quality and functionality Some knowledge of adult social care, including operational knowledge of social care systems (e.g. Liquid Logic-SystemC) with an understanding of the principles behind social care practice Ability to work on multiple tasks at once and develop excellent working relationships with colleagues Experience of user acceptance testing, and/or systems development Ability to travel across the county of Surrey to various locations to attend meetings when needed. Much of our work is now carried out remotely so you will be adept at using technology such as MS Teams Experience of using o365 including Word and Excel to a high standard To apply, we request that you submit a CV and you will be asked the following 4 questions: What three qualities do you have that would make you a good Business Systems and Information Quality Advisor and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability? Give an example of when you have worked with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved? This role requires working flexibly across different workstreams and teams. Can you share an example of how you've adapted to changing priorities or worked collaboratively to meet a shared goal? This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data-related context? What was the situation, and how did you ensure a positive outcome? The job advert closes at 23:59 on 21/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
Oct 02, 2025
Full time
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
