72 jobs found

About Our Client The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. They make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. Working closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And find ways to put it right. Their true impact lies in making sure that the lessons from all investigations drive systemic change across central government, public services, and the NHS. This newly created Head of Strategic Communications & Campaigns, working closely with the senior leadership team, will have a unique dual mandate: inside the organisation, you will reshape the view of communications with a shift to a more cohesive, proactive, insight-led campaigns model. Outside the organisation, you will be the strategic architect behind high-impact narratives that command the attention across diverse government, stakeholder and audience groups. Operating with a high degree of autonomy, you will sit at the crossroads of policy, communications, and strategic influence. If you are ready to use your campaign expertise to shape public administration and improve national public services, this is your platform. Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 Document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Job Profile Link Job Description As the Head of Strategic Communications & Campaigns you will Strategic Leadership and Advice Support the Assistant Director in delivering organisation-wide leadership for communications and campaigns. Lead the shift to a strategic, insight-driven campaigns approach across the communications team and wider organisation. Act as a senior authority on strategic communications, operating with credibility, autonomy and influence. Advise and influence the Ombudsman, Chief Executive and Executive Team on communications strategy and approach. Campaign Strategy and Delivery Translate organisational vision and priorities into impactful, insight-led communications campaigns across multiple channels. Develop compelling, audience-focused narratives that resonate with diverse stakeholders. Establish approaches to story identification and development, working collaboratively across the organisation. Ensure all communications are inclusive, accessible and aligned with organisational values. Lead the delivery of campaigns against agreed objectives, ensuring consistency and quality. Performance, Evaluation and Impact Define and track key performance indicators, ensuring clear alignment between communications activity and organisational goals. Lead robust evaluation of campaigns, measuring effectiveness and impact. Use insight and data to drive continuous improvement and inform strategic decision-making. Leadership, Ways of Working and Collaboration Provide inspirational leadership to multi-disciplinary teams within a matrix environment, embedding new and effective ways of working. Build strong relationships internally to champion strategic communications and foster a campaigns mindset. Develop partnerships with key external stakeholders to maximise collaboration and impact. Exercise delegated authority effectively, ensuring decisions are informed, timely and aligned to organisational priorities. The Successful Applicant To be successful as the Head of Strategic Communications & Campaigns you must be able to evidence how you pair strategic communication expertise with exceptional political literacy by demonstrating: Significant experience leading strategic communications within the public sector, third sector, or a closely regulated environment. A proven history of designing, executing, and rigorously evaluating large-scale campaigns that delivered measurable, positive policy or positive societal outcomes. A deep understanding of stakeholders across the health sector and wider public service landscape. A natural ability to advise and align Executive Teams, CEOs, and senior political stakeholders behind a communication strategy. Comfortable diving into digital analytics, media data, and audience insights to pivot campaigns and prove engagement. Exceptional written and verbal communication skills, with a talent for translating complex subjects & insights into impactful, positive outcomes An empowering leader who loves to coach, mentor, and build positive, psychologically safe team cultures during times of change. What's on Offer Competitive salary: London: £59,756 - £ 66,251 Manchester: £56,374 - £ 62,501 Access to the Civil Service Pension Scheme. 30 days of annual leave, plus 2.5 Statutory day & Bank Holidays. Hybrid working model with 40% office-based work in London or Manchester Flexible working arrangements to support work-life balance. Access to an Employee Assistance Programme for additional support. Other additional benefits Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Closing Date for applications: Monday 15th June 5pm Interview Dates: W/C 29th June 2026 Feedback: we are unable offer feedback at application stage Right to work: we can only consider candidates with the right to work in the UK, sponsorship is not available. Early closure: we may close the advert early if we receive a high volume of applications. Job summary Job function Marketing & Agency Subsector Public Sector & Not-For-Profit Sector Public Sector Location London Contract type Permanent Consultant name Elizabeth Woodforde Consultant phone Job reference JN-507

Paying up to £28,000 + Benefits - Based in Middleton , North Manchester our client is a successful manufacturing business that are looking for an experienced Sales Administrator to join their supply chain team as Supply Chain Assistant. After training, this will be a hybrid role working 5 days in every 10 at home/in the office. Working Monday to Thursday 8.30am to 5.00pm and Friday 8.30 to 2.45pm, which includes a 30-minute lunch break each day. THE JOB The Supply Chain Assistant is responsible for the accurate and efficient processing of all customer orders and outbound deliveries, ensuring a high level of customer satisfaction. This role supports the smooth day-to-day management of customer accounts, enabling commercial teams to focus on business growth and development. Acting as a key link between customers and internal operations, the Supply Chain Assistant ensures clear and timely communication in both directions, translating customer requirements into operational actions while providing customers with accurate updates on orders, deliveries, and any issues. The quality, accuracy, and timeliness of this information are critical to the success of the role. Your responsibilities will include: Order Processing & Coordination: Receive and process customer orders, ensuring all requirements (product, quantity, delivery dates) are clearly understood and communicated across planning, warehousing, and logistics teams. Confirm and acknowledge orders via ERP systems. Order Monitoring & Customer Communication: Track order progress, proactively manage delays, and coordinate with internal teams to resolve issues. Keep customers informed of order status and manage delivery schedules. Logistics & Distribution Management: Work closely with warehouse and 3PL partners to coordinate dispatch, collections, and outbound flow of goods, including preparing documentation and ensuring compliance with export regulations. Customer Support & Cross-Functional Collaboration: Liaise with sales, finance, and technical teams to manage enquiries, samples, and technical requests. Investigate and resolve customer complaints efficiently. Data Management & Problem Solving: Maintain accurate sales master data and pricing in ERP systems, and troubleshoot operational issues (e.g., transport, availability, credit holds). Continuous Improvement & Projects: Drive customer satisfaction improvements and contribute to special projects or assignments delegated by the Supply Chain Manager. THE PERSON At least 5 years of experience in related fields (customer service, sales administration, logistics, shipping). Good level of numeracy and literacy ability Strong computer skills, including ERP Systems, Microsoft Word, and Excel Able to manage a wide variety of tasks and keep head cool in stressful situations A team player Able to operate in an independent manner, displaying ownership and taking initiative High organisation skills and ability to manage several tasks at the same time Ability to prioritise own workload Good problem-solving skills THE BENEFITS 2.45pm finish every Friday Onsite parking 25 days holiday + the bank holidays Company pension. We Care Plan offering 24/7 access to GP s, mental health support, and a get fit programme. Company performance based annual bonus. Access to free fruit, tea, coffee, and other refreshments daily. Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.

Job Title: Junior Administrator Location: London - EC3N 2EX Salary: 28,860 + dependent on experience Job Type: Permanent, Full Time About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact. Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity. Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit. Reviewing works marked as revisit to be booked and organising secondary attendance. Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams. Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars'. Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review. Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints. Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear. To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential. Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous. Experienced working within a team, or independently, and can deliver set tasks in a timely manner. Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation. Knowledge of the Microsoft Office suite, and VOIP telephone systems. A professional and conscientious manner when handling phone calls and questions. Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role. Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress. What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided. Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.

Your New Organisation This regulatory organisation manages cases relating to concerns and complaints. Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process. Your new role Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication Organise and facilitate provisional enquiry meetings with complainants Analyse and summarise complex case information accurately and effectively Manage a caseload of liaison work, working collaboratively with colleagues across the organisation Arrange, facilitate, and transcribe telephone complaints where required Provide clear explanations of processes and decisions to stakeholders during and after case closure Apply safeguarding policies to protect vulnerable individuals What you'll need to succeed Proven experience handling complaints and providing advice via phone, email, and written correspondence Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act. Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databases Excellent communication skills, with the ability to convey complex or sensitive information clearly and appropriately Strong interpersonal skills, with the ability to build rapport and demonstrate empathy while maintaining professional boundaries Exceptional written communication and drafting skills, with the ability to produce clear, concise correspondence in plain English Highly organised, with excellent attention to detail and the ability to manage competing priorities Ability to work independently and collaboratively as part of a team What you'll get in return 35 hour working week. Monday to Friday, 9am till 5pmHybrid working after the first week of induction/training Supportive and inclusive environment Offices in the heart of Manchester city centre Temp to cover secondment for 12 months Interviews will take place in mid-June with start dates asap after What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client, a very reputable firm are looking to appoint a Senior Compliance Assistant based in Wolverhampton. You will be tasked with supporting both clients and the business. You will lead a motivated team, drive excellence all whilst ensuring clients receive an outstanding experience & service. To be considered for the role, you ll require the following essentials: Previous experience of working within a legal or professional services environment Proven experience of working within a team leader, supervisory or people management role Knowledge of MS Office & Case Management Systems Knowledge & understanding of compliance & onboarding processes Excellent communication skills both written & verbal Strong organisational skills High attention to detail Within this position, you ll also be: Guiding & supporting a team to deliver an outstanding customer experience, particularly with new business onboarding Providing ongoing training, one to one coaching & day to day support to team members Monitoring of workloads, reviewing team and individual performance and supporting the smooth running of the team Providing reports to management to provide key insights Contributing to ideas for process improvement to keep the business running smoothly & efficiently Working alongside the team in handling onboarding tasks for new business & clients Managing team resources Handling of escalations Collaborating with the wider team and business to resolve any queries and complaints efficiently Ensuring health & safety standards are being met Salary & Working Hours Salary is £28,000 - £35,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

Salary: From £29,000.00 per annum (Depending on experience) Location: B19, Birmingham, UK Requirements: A Full UK Driving License, with access to a vehicle during working hours. The Role: Assist in the day to day operations of commercial properties. Handle incoming calls with professional phone etiquette. Manage tenant communication, respond to inquiries and complaints. Carry out meter checks (water, gas, electricity) and accurately record. Locate, identify and investigate meters on-site. Transport materials, keys, tools, and documents. Perform carrying, loading, and unloading of items such as supplies, small equipment, and materials. Source, evaluate, and obtain quotes from contractors for repairs, maintenance and improvement works. Conduct regular property inspections to ensure cleanliness, safety, and compliance. Maintain accurate records, including invoices, receipts, service logs, and inspection reports. About Us: We are a Midlands-based, privately owned investment and development company managing over 6 million sq. ft of industrial, retail and office property. We specialise in transforming underperforming assets into high-quality, income-generating properties through strategic redevelopment and hands-on management. We are seeking a proactive, highly organised and hands-on Assistant Property Manager to keep our commercial properties running smoothly! You'll handle day-to-day operations, maintenance and compliance, while driving occupancy and rental income. Benefits: - On-site parking - Gym membership - Company events - Company pension

After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2-5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores

Admin Assistant 6 weeks initial contract with view to extend 37 hours per week, 8am to 4pm Monday to Friday Crownhill £14.46 per hour We are currently recruiting for an Admin Assistant to work with one of our key clients based in Crownhill The role will be providing administrative support to the department, attending meetings, taking minutes and typing up and distributing minutes after meetings. Experience of dealing with confidential information is essential Other duties will include: Use of a computer including Microsoft Excel, Word and the company s management systems Letter writing, note taking and report writing. Raising orders, receipting goods and services and processing invoices. Registering, distributing, and filing of correspondence and dealing with enquiries as required. Receiving works orders, maintaining electronic records, identifying costs, and advising customers of completed works. Process operatives timesheets in line with payroll deadlines. Issuing stationery and office sundries. Extracting and processing information from company management systems. Providing a high level of customer service provision at all times. Ensure all complaints & compliments received are dealt with professionally and prompt Ensure all work instructions are regularly updated and quality assured. Provide cover for colleagues within the Business Support Team, including support for tasks commissioned by other departments. You must have experience of confidential note taking, be proficient in Microsoft Word and Excel and have excellent communication skills For further information, please apply via this site or contact specialist recruiter, Mark Grove on (phone number removed)

About the Role My client is seeking a highly organised and detail-oriented Quality Administrator to join their team. Reporting to the Quality & Assistant Quality Manager, you will play a key role in maintaining compliance with internal quality standards, customer requirements, and industry regulations. This is an excellent opportunity for an individual with experience in quality management systems who enjoys problem-solving, building strong relationships with customers and suppliers, and driving continuous improvement within a fast-paced environment. Working alongside a team of two Quality Administrators, you will be responsible for managing non-conformances, supporting quality compliance activities, and ensuring quality processes are maintained to the highest standards. Key Responsibilities Non-Conformance Management Record all customer and supplier non-conformances within agreed timescales. Investigate, manage, and resolve product and service-related complaints. Liaise with internal departments, customers, and suppliers to identify root causes and implement corrective actions. Maintain accurate records to support continuous improvement initiatives and identify training requirements. Quality Compliance Conduct internal quality audits in accordance with the audit schedule. Support the maintenance of quality management systems, including ISO 9001 and EN9100 requirements. Maintain and update the Approved Supplier Register and Supplier on Trial Register through supplier assessments and remote audits. Assist with preparation for external audits and annual certification reviews. Update quality procedures and documentation in line with business and process changes. Conduct contract reviews for new sales orders and daily contract review activities. Carry out monthly quality audits and maintain quality records. Administration & Systems Support Maintain equipment registers and coordinate the ordering of equipment, gauges, and related items. Update departmental performance measures and quality records. Scan, file, and maintain customer drawings, supplier certificates, standards, and other quality documentation. Provide general administrative support to the Quality department. Undertake additional duties as reasonably required. About You The successful candidate will possess: Previous experience within a Quality Administration, Quality Assurance, or Quality Compliance role. Experience working with Quality Management Systems (QMS), ideally ISO 9001 and/or EN9100. Strong communication skills with the ability to build relationships with internal and external stakeholders. Excellent attention to detail and a methodical approach to work. Strong organisational and planning skills with the ability to manage multiple priorities. Proficiency in Microsoft Office, particularly Outlook, Word, and Excel. A proactive and solutions-focused mindset.

Bodyshop Manager Basic Salary: £57,500 Location: Bournemouth Hours: 7am-5pm Mon-Fri We are looking to recruit a Bodyshop Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. The successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle. Responsibilities of a Bodyshop Manager Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan. Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly. Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. Skills and Qualifications of a Bodyshop Manager Strong organisational skills Flexible work attitude Ability to effectively deliver site performance and profitable growth Excellent leadership skills, technical expertise. Strong communication skills for customer service and team communication. Strong leadership qualities Experience in the Managerial position in a Bodyshop or similar environment If you think you are a good fit for this Bodyshop Manager role, please contact Skills and state reference job number 53655 As well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: Bodyshop Manager, Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller,

Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to 70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen

Job Title: Assistant Manager Salary for Assistant Manager: £35,056 starting salary + EOY bonus (Realistic 1st year ote up to £40k) We have a unique opportunity for an experienced Retail/Sales Manager (Deputy/Branch Manager) who is looking for a new and slightly different challenge to step into an exciting and varied role. You will need to have strong management experience and have a track record within sales, operations and customer services. You will either need to be an existing Retail manager/Assistant/Deputy Manager, looking to make your next move and be someone who is confident with sales and passionate about delivering the highest levels of customer service. Self storage is a very fast growing industry and our client are expanding their business at a fast pace, so there will be opportunities to develop your career into Store management and beyond. The company also offer a management accelerator development programme for all employees to support the progression. Benefits for the Assistant Manager: Generous bonus scheme; Contributory pension scheme; Private medical insurance after qualifying period; Enrolment on Management Development Programme to accelerate growth; 30 days Paid Annual Leave (includes Bank Holidays) - rises with length of service Staff discount on storage and retail products; Perkbox - employee 'free perks' scheme, which includes unlimited discounts on many high street retailers, restaurants, cinema's, UK attractions; Class room induction training for all new hires Core Responsibilities: Sales/Customer Service Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions; Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales; Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained; Resolve customer complaints, address customer concerns and explain company or store policies. Manage and Train Employees Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks; Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary; Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets. Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction; Complete reports that would be submitted to the manager upon his/her return. Maintenance and Administration: Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality; Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times; Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Experience Required for Assistant Manager: Self Storage experience is not necessary, but strong people management experience at some level is essential. Experience in achieving KPI's is also a benefit in this role. The key aspects of the role are converting sales, people management, Operations and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who look for new and better ways of doing things are welcomed in this role. Please apply now for immediate consideration and feel free to call us to find out more about this exciting opportunity!

SERVICE MANAGER Hedin Automotive BMW & MINI has an exciting opportunity for an experienced Service Manager to join our Aftersales team. This is a fantastic chance to further your career with one of the world's most admired automotive brands, working within a group that prides itself on exceptional customer experience and strong team culture. YOUR ROLE. As the Service Manager, you will be responsible for overseeing the day-to-day operations and provide direct management of the Service team offering support and coaching where necessary, to ensure any customer concerns are resolved promptly and professionally. The main duties of the role include. Oversee daily operations to maintain smooth workflow and outstanding customer experience Lead and motivate Service Advisors, Technicians, and Workshop Controllers Drive workshop performance across Quality Checks, First Time Fix, VOC scores, and accurate paperwork/warranty submissions Coach and develop the Service team, including reviews, staffing, and training Optimise workshop loading, technician utilisation, and identify additional work opportunities Ensure full compliance with all processes and systems Resolve customer concerns promptly and manage BMW Complaints Portal cases within required timeframes Analyse KPIs and implement continuous improvement strategies Produce regular reports on workshop efficiency, customer satisfaction, and key financial metric YOUR PROFILE. Excellent customer service and communication skills Strong leadership qualities with the ability to motivate and develop a team Highly organised with strong multitasking abilities Calm, professional approach to resolving conflict and customer concerns Self-motivated and able to work effectively in a fast-paced environment Proven experience as a Service Manager, Assistant Service Manager, or similar senior role within an automotive Aftersales Department ABOUT US. Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group-one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers. SALARY AND HOURS. Basic Salary of £41,615 per annum, with a competitive OTE of £52,615+ with a company car. Working hours, Monday to Friday, 8am to 6pm. BENEFITS. Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our . Click apply today and take the first step towards a rewarding career in the automotive industry.

This role has a starting salary of £81,796 per annum, based on a 36-hour working week. It is a fixed term contract to August 2027, with the possibility of the role becoming permanent subject to review and funding. We are excited to be hiring a second Head of Special Educational Needs and Disabilities (SEND) to join our fantastic Special Educational Needs and Disabilities (SEND) service. This role is based in Woking and is open to hybrid working . As a team we split our time between working from home and collaborating in the office for a minimum of two days per week. In addition, we aim for visits to schools and settings to take place on a regular basis as we continue to build upon our collaborative working with them. You must be able to visit schools and settings with very little notice should the need arise. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service , plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team At Surrey we are committed to ensuring that all children and young people with SEND receive an outstanding service, and we are well on our journey towards offering this. We encourage our SEND and Inclusion Services to work closely and collaboratively in affecting timely and purposeful casework that ensures the best possible outcomes for vulnerable children and young people. Relational and restorative working practices underpin all our practice with stakeholders, partners, clients and customers. About the Role This role will be the service lead for: complaint prevention strategy and improved responses to parents and carers, with a particular focus on the required operational work, in close collaboration with the service manager for customer complaints and resolutions Annual Review recovery Workforce strategy, recruitment and retention, working closely with the Service Manager for SEND Operations Strengthen communication, quality assurance and stakeholder confidence Transitions to adulthood operational service lead With the existing Head of SEND you will share oversight of: NEET recovery work Co-lead the SEND service through LGR Support design and implementation of new service models for East/West SEND operational decision making following MATD meetings Decision makers for Request to Issue input into SEND reform plans LGR planning at service manager level You will also operationally lead on the following aspects of the SEND Service work: West school relationships development work Management of the West Area SEND Managers oversight of improvements in Annual Review timeliness in the West Staff training webinar and bulletin development You will work with colleagues across the county council and directorate, as well as partner organisations and stakeholders such as councillors, headteachers and parent and voluntary organisations to plan, lead and review the delivery of these statutory duties. You will be responsible for ensuring that partner agencies are appraised of changes to demand for EHCPs and provision and the impact upon their organisations. This role requires effective prioritisation of competing pressures and management of inter-dependencies including oversight of and mitigations for any risks and issues arising. Attached to this role is a high-cost decision making function and shared oversite of an establishment of over 200 staff. This role will carry a high political profile and will require you to use your strong dispute resolution skills to manage situations sensitively. You will deputise for the Assistant Director for SEND when required to ensure continuity of service. Your Application In order to be considered for shortlisting, your application will clearly evidence the following experience, skills and align with our behaviours: Understanding of the Childrens and Families Act and how this applies to the work of the SEND teams in the delivery of the ECHNA process, Annual Reviews and Key Stage Transfer Evidence of leadership within SEND (or linked service) Understanding of the needs of Families, Young People and Schools Awareness of the local and national pressures impacting SEND Understanding of the value of relational working. Ability to regularly visit schools and settings, including with little notice The job advert closes at 23:59 on the 16th of June 2026 with interviews planned to follow. Local Government Organisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Are you or have you been a plumber that is looking to continue working in the industry but away from the physical part of the role? About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2 5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores

We are looking for a motivated Technical Assistant to join a busy and supportive technical team in Tewkesbury. This is a hands-on role within a fast-paced food manufacturing environment, offering excellent exposure to audits, investigations, quality systems and continuous improvement projects. If you are organised, detail-focused, and passionate about food safety and quality, this is a fantastic opportunity to develop your technical career as a Technical Assistant. Key Responsibilities Support the Technical Manager with quality control and food safety programmes Monitor production compliance with quality and legal standards Assist with internal and external audits and site accreditation requirements Investigate non-conformances and support root cause analysis Manage customer complaints and track quality KPIs Participate in traceability exercises and mock recalls Ensure equipment calibration and accurate record keeping Liaise with suppliers, contractors, and internal departments Promote good manufacturing practice (GMP) and site standards Identify opportunities for continuous improvement About You Experience in a technical or quality role within food manufacturing, dairy, or production Understanding of food safety standards such as HACCP or BRCGS Strong organisational and time management skills Confident using Microsoft Office (Excel, Word, PowerPoint) Excellent attention to detail and problem-solving ability Positive, proactive attitude with strong communication skills Able to work independently and as part of a team Why Apply Excellent opportunity to develop within a technical / quality function Varied, hands-on role where your input makes a real difference Supportive team environment Stable Monday to Friday working pattern Benefits Personal Pension Scheme with generous company contribution (via Aviva) Salary Sacrifice Pension Option available to most employees Refer a Friend Scheme - earn generous referral payments Employee Discount on products, with home delivery available on local routes Health & Wellbeing Support including cashback on medical, dental and optical costs, GP access, and discounted gym membership Cycle to Work Scheme - save up to 40% on bikes and accessories Regular Social Events including team activities, family fun days, and seasonal events Technical Assistant - Tewkesbury Salary: £35,148 per annum Hours: 40 hours per week, Monday to Friday 0700 - 15.30 Apply now to take the next step in your technical or quality career as a Technical Assistant by sending your cv in confidence to (url removed) PS2

Ready to join the PHSO at a pivotal moment in the organisations strategic shift? Then make your application to this Head of Strategic Comms & Campaigns role! About Our Client The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. They make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. Working closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And find ways to put it right. Their true impact lies in making sure that the lessons from all investigations drive systemic change across central government, public services, and the NHS. This newly created Head of Strategic Communications & Campaigns, working closely with the senior leadership team, will have a unique dual mandate: inside the organisation, you will reshape the view of communications with a shift to a more cohesive, proactive, insight-led campaigns model. Outside the organisation, you will be the strategic architect behind high-impact narratives that command the attention across diverse government, stakeholder and audience groups. Operating with a high degree of autonomy, you will sit at the crossroads of policy, communications, and strategic influence. If you are ready to use your campaign expertise to shape public administration and improve national public services, this is your platform. Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 Document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Job Profile Link Job Description As the Head of Strategic Communications & Campaigns you will Strategic Leadership and Advice Support the Assistant Director in delivering organisation-wide leadership for communications and campaigns. Lead the shift to a strategic, insight-driven campaigns approach across the communications team and wider organisation. Act as a senior authority on strategic communications, operating with credibility, autonomy and influence. Advise and influence the Ombudsman, Chief Executive and Executive Team on communications strategy and approach. Campaign Strategy and Delivery Translate organisational vision and priorities into impactful, insight-led communications campaigns across multiple channels. Develop compelling, audience-focused narratives that resonate with diverse stakeholders. Establish approaches to story identification and development, working collaboratively across the organisation. Ensure all communications are inclusive, accessible and aligned with organisational values. Lead the delivery of campaigns against agreed objectives, ensuring consistency and quality. Performance, Evaluation and Impact Define and track key performance indicators, ensuring clear alignment between communications activity and organisational goals. Lead robust evaluation of campaigns, measuring effectiveness and impact. Use insight and data to drive continuous improvement and inform strategic decision-making. Leadership, Ways of Working and Collaboration Provide inspirational leadership to multi-disciplinary teams within a matrix environment, embedding new and effective ways of working. Build strong relationships internally to champion strategic communications and foster a campaigns mindset. Develop partnerships with key external stakeholders to maximise collaboration and impact. Exercise delegated authority effectively, ensuring decisions are informed, timely and aligned to organisational priorities. The Successful Applicant To be successful as the Head of Strategic Communications & Campaigns you must be able to evidence how you pair strategic communication expertise with exceptional political literacy by demonstrating: Significant experience leading strategic communications within the public sector, third sector, or a closely regulated environment. A proven history of designing, executing, and rigorously evaluating large-scale campaigns that delivered measurable, positive policy or positive societal outcomes. A deep understanding of stakeholders across the health sector and wider public service landscape. A natural ability to advise and align Executive Teams, CEOs, and senior political stakeholders behind a communication strategy. Comfortable diving into digital analytics, media data, and audience insights to pivot campaigns and prove engagement. Exceptional written and verbal communication skills, with a talent for translating complex subjects & insights into impactful, positive outcomes An empowering leader who loves to coach, mentor, and build positive, psychologically safe team cultures during times of change. What's on Offer Competitive salary: London: 59,756 - 66,251 Manchester: 56,374 - 62,501 Access to the Civil Service Pension Scheme. 30 days of annual leave, plus 2.5 Statutory day & Bank Holidays. Hybrid working model with 40% office-based work in London or Manchester Flexible working arrangements to support work-life balance. Access to an Employee Assistance Programme for additional support. Other additional benefits Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Closing Date for applications: Monday 15th June 5pm Interview Dates: W/C 29th June 2026 Feedback: we are unable offer feedback at application stage Right to work: we can only consider candidates with the right to work in the UK, sponsorship is not available. Early closure: we may close the advert early if we receive a high volume of applications.

KEY RESPONSIBILITIES Customer Service Provide excellent customer service to residents, prospective tenants, contractors and visitors Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed Organise, promote and conduct resident events to promote community and drive resident engagement within the building Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot Share communications via the Marketing Team to keep residents informed and react to changing circumstances Sales Lead the implementation of sales strategies with the support of the Property Manager Support the Property Manager with external stakeholder management such as key universities and language schools Maintain a thorough understanding of current competition and market conditions Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light Ensure mystery shopping feedback is acted on Ensure all enquiries are recorded and responded to in a professional and timely manner Ensure move-ins are well-managed and aligned with our customer promise Effectively execute the arrears process, conducting conversations and navigating complex accounts Keep property management software updated promptly, ensuring data is accurate and handled with care Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure Support the Property Manager with generating reports on key operational metrics Support the Finance team with processing key property accounts in line with correct internal guidelines Team Management and Development Deputise for the Property Manager in their absence Support new team members through training, guidance and mentorship Assist with interviewing candidates and collating new starter documents Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes Monitor the team rota to ensure appropriate cover for the building Contribute to a positive team spirit, working in line with company values and encouraging others to do the same Encourage and motivate team members to act as true ambassadors of the building and the business Role model collaboration with colleagues and key stakeholders across the business Facilities Management & Building Compliance Comply with Fire and Health & Safety policies and statutory regulations Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner Support the Property Manager with the management of the property turnaround process at end of tenancy Provide day-to-day assistance with management of reactive maintenance issues and compliance checks Monitor planned preventative and reactive maintenance using the facilities management software platform Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services Identify and share opportunities for financial savings and efficiencies Provide out of hours support when required Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager QUALIFICATIONS & EXPERIENCE Essential Demonstrates core traits of honesty, integrity and intelligence Proven track record of working in a residential building Demonstrable experience delivering strong results against sales targets Excellent customer relationship skills and attention to detail Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office Strong team player with a willingness to support others A positive, can-do attitude with a desire to achieve outstanding results Ability to work independently Ability to deal with sensitive information and maintain confidentiality at all times Ability to work weekends and public holidays in line with the rota Ability to provide out of hours support for urgent issues affecting the building or residents

SourceCo Recruitment is seeking a Technical & Quality Assistant to join a successful team in Tewkesbury. This hands-on role plays a key part in maintaining quality, food safety, and compliance across the site. Salary : 35,148.97 Working hours: Monday - Friday (Apply online only) (This role does involve bank holiday working) What you'll be doing: Support quality control programmes and ensure compliance with food safety standards Assist with audits, traceability exercises, and site accreditation requirements Investigate non-conformances and support root cause analysis and corrective actions Monitor and report on quality KPIs, complaints, and technical data Work closely with production, laboratory teams, and external partners Support inductions, documentation, and continuous improvement initiatives What we are looking for: Experience in a technical or quality role within food manufacturing or dairy Understanding of food safety standards (e.g. HACCP, BRCGS) Strong Microsoft Office skills (Excel, Word, PowerPoint) Excellent organisation, attention to detail, and analytical skills Strong communication skills with the ability to build relationships across teams A proactive, adaptable, and solutions-focused mindset This is a fantastic opportunity to join a well-established business where you can contribute to maintaining high standards and continuous improvement across the operation. If you are interested in this role, please apply now and a consultant will be in touch!

Accounts Payable Assistant to join a team working from Solihull on a temporary basis for 6 months. This post will be working on specific supplier accounts and dedicate their time processing invoices on our systems, verifying details are correct and accurate and the reconciliation of the accounts. Duties include: Processing/ reviewing purchase ledger invoices in an accurate and timely manner to ensure our suppliers are paid as per their contractual terms. Reconciliation of supplier statements. Working collaboratively with relevant departments to resolve queries promptly to ensure our aged debt is minimal. Track supplier queries & complaints and drive resolution via the appropriate escalation routes within the relevant business functions (i.e. Procurement, Commercial, Finance etc.). Ensure that all invoices are VAT compliant Perform ongoing housekeeping activities to maintain clean ledgers. Assist with internal and external audits to ensure complete, timely and accurate responses to information requests. Actively support the sharing of new ideas and best practice across all areas. Support any other reasonable requests on ad-hoc projects or tasks as agreed. About The Candidate: Experience of purchase ledger Practical knowledge of Word, Excel and PowerPoint and flexibility to learn new IT systems & applications. Numerically accurate and confident in written and verbal communications with suppliers and subcontractors. Ability to analyse and interpret financial information Ability to communicate at all levels with both financial and non-financial management COINS experience would be beneficial You will be working 5 days a week from the Solihull office and home working for 2 days is available once full training has been given