Service Architect Six Month Contract - Inside IR35 Pay Rate: 550 - 600 Per Day Hybrid: One day per week in either London or Chippenham Job Description I am working with a one of the country's leading digital transformation partners with an outstanding reputation for delivering bespoke, integrated solutions for over 3000 companies. I am looking for an experienced Service Design professional to join the team on a six-month contract to support their Service Desk clients in building out the highest quality Service Design solutions. This is an ideal opportunity for a Service Design professional with a strong commercial background as a big part of the role sits within pre-sales. So, if you are a Service Designer that is looking for a new contract opportunity then get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Jun 20, 2026
Contractor
Service Architect Six Month Contract - Inside IR35 Pay Rate: 550 - 600 Per Day Hybrid: One day per week in either London or Chippenham Job Description I am working with a one of the country's leading digital transformation partners with an outstanding reputation for delivering bespoke, integrated solutions for over 3000 companies. I am looking for an experienced Service Design professional to join the team on a six-month contract to support their Service Desk clients in building out the highest quality Service Design solutions. This is an ideal opportunity for a Service Design professional with a strong commercial background as a big part of the role sits within pre-sales. So, if you are a Service Designer that is looking for a new contract opportunity then get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Role: Service Designer Location: Hybrid 3 days onsite per week (Manchester or Newcastle) Clearance: Active SC or SC eligible Rate: 525.00 pd Inside IR35 About the Role: Service Designer, you will play a crucial role in shaping and improving our internal services. You will navigate through ambiguous scenarios with ease and engage with stakeholders who may have varying levels of openness. This position requires you to proactively establish connections with teams that are still in the process of understanding and adopting our vision. Key Responsibilities : - Design and improve internally focused services across various applications. - Collaborate with diverse teams to ensure alignment and understanding, even in environments lacking clear user definitions. - Adapt and apply your skills in non-standard delivery environments, beyond traditional GDS delivery methods. - Influence and drive service design projects with incomplete guidelines and adaptable processes. Skills and Requirements: - Proven expertise as a Service Designer, comfortable operating in and embracing ambiguity. - Ability to manage relationships with secretive or uncertain stakeholders. - Initiative in creating bridges and building consensus with uncommitted teams. - Experience working in internally focused settings without predefined user bases. - Familiarity with and adaptability to non-standard delivery, deviating from methodical approaches such as the GDS process
Jun 20, 2026
Contractor
Role: Service Designer Location: Hybrid 3 days onsite per week (Manchester or Newcastle) Clearance: Active SC or SC eligible Rate: 525.00 pd Inside IR35 About the Role: Service Designer, you will play a crucial role in shaping and improving our internal services. You will navigate through ambiguous scenarios with ease and engage with stakeholders who may have varying levels of openness. This position requires you to proactively establish connections with teams that are still in the process of understanding and adopting our vision. Key Responsibilities : - Design and improve internally focused services across various applications. - Collaborate with diverse teams to ensure alignment and understanding, even in environments lacking clear user definitions. - Adapt and apply your skills in non-standard delivery environments, beyond traditional GDS delivery methods. - Influence and drive service design projects with incomplete guidelines and adaptable processes. Skills and Requirements: - Proven expertise as a Service Designer, comfortable operating in and embracing ambiguity. - Ability to manage relationships with secretive or uncertain stakeholders. - Initiative in creating bridges and building consensus with uncommitted teams. - Experience working in internally focused settings without predefined user bases. - Familiarity with and adaptability to non-standard delivery, deviating from methodical approaches such as the GDS process
Senior Service Designers Hybrid - Leeds 2x pm 6 Month Contract £500pd Inside IR35 Harvey Nash are supporting an exciting Digital Transformation consultancy who have multiple requirements for Service Designers to support on projects within the UK Healthcare sector. Service Designers 6 Month Contract £500pd Inside IR35 Hybrid - 2x pm in Leeds If you're interested in this role & have prior experience wit cli click apply for full job details
Jun 20, 2026
Contractor
Senior Service Designers Hybrid - Leeds 2x pm 6 Month Contract £500pd Inside IR35 Harvey Nash are supporting an exciting Digital Transformation consultancy who have multiple requirements for Service Designers to support on projects within the UK Healthcare sector. Service Designers 6 Month Contract £500pd Inside IR35 Hybrid - 2x pm in Leeds If you're interested in this role & have prior experience wit cli click apply for full job details
Security Designer/Security Architect (SC Cleared) - Remote- 500 - 600 per day Inside IR35 DOE Role Overview We are seeking an experienced SC Cleared Security Design/Security Architect to support the delivery of secure services within a major Home Office programme. The successful candidate will work with solution architects, engineering teams, security stakeholders and delivery managers to ensure security requirements are effectively incorporated into system and service designs. The Security Design/Security Architect will be responsible for producing security designs, undertaking threat modelling activities, assessing security risks, supporting assurance processes and ensuring compliance with wider Government security standards. Key Responsibilities Develop and maintain security design documentation for new and existing services. Produce Security Design Packs, Security Architecture Documents and Security Assurance artefacts. Conduct threat modelling workshops and document security controls. Review solution designs and ensure alignment with security policies and standards. Define security requirements for projects and programmes. Support security assurance, accreditation and governance activities. Identify security risks and recommend proportionate mitigations. Work with delivery teams to embed security throughout the system development life cycle. Support implementation of Secure by Design principles. Review security testing outputs and track remediation activities. Provide security advice to project and technical stakeholders. Contribute to security design reviews and architecture forums. Essential Experience Active SC Clearance. Experience producing security designs and security architecture artefacts. Experience undertaking threat modelling and risk assessments. Knowledge of NCSC guidance and Government security standards. Experience supporting security assurance and accreditation activities. Understanding of cloud security principles (AWS, Azure and/or GCP). Experience working in Agile and DevSecOps delivery environments. Strong stakeholder engagement and documentation skills. Experience working within UK Government Security Designer/Security Architect (SC Cleared) - Remote- 500 - 600 per day Inside IR35 DOE This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. The successful candidate will follow established delivery processes and working practices This role requires the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance List of national security vetting clearance levels with guidance on who requires clearance and what checks are completed. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Jun 20, 2026
Contractor
Security Designer/Security Architect (SC Cleared) - Remote- 500 - 600 per day Inside IR35 DOE Role Overview We are seeking an experienced SC Cleared Security Design/Security Architect to support the delivery of secure services within a major Home Office programme. The successful candidate will work with solution architects, engineering teams, security stakeholders and delivery managers to ensure security requirements are effectively incorporated into system and service designs. The Security Design/Security Architect will be responsible for producing security designs, undertaking threat modelling activities, assessing security risks, supporting assurance processes and ensuring compliance with wider Government security standards. Key Responsibilities Develop and maintain security design documentation for new and existing services. Produce Security Design Packs, Security Architecture Documents and Security Assurance artefacts. Conduct threat modelling workshops and document security controls. Review solution designs and ensure alignment with security policies and standards. Define security requirements for projects and programmes. Support security assurance, accreditation and governance activities. Identify security risks and recommend proportionate mitigations. Work with delivery teams to embed security throughout the system development life cycle. Support implementation of Secure by Design principles. Review security testing outputs and track remediation activities. Provide security advice to project and technical stakeholders. Contribute to security design reviews and architecture forums. Essential Experience Active SC Clearance. Experience producing security designs and security architecture artefacts. Experience undertaking threat modelling and risk assessments. Knowledge of NCSC guidance and Government security standards. Experience supporting security assurance and accreditation activities. Understanding of cloud security principles (AWS, Azure and/or GCP). Experience working in Agile and DevSecOps delivery environments. Strong stakeholder engagement and documentation skills. Experience working within UK Government Security Designer/Security Architect (SC Cleared) - Remote- 500 - 600 per day Inside IR35 DOE This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. The successful candidate will follow established delivery processes and working practices This role requires the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance List of national security vetting clearance levels with guidance on who requires clearance and what checks are completed. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Senior Interaction Designer (BPSS Eligible) Location: Remote (occasional London travel) Rate: £477 per day (Inside IR35) Duration: 12 months The Role We're seeking a Senior Interaction Designer to join an Agile team delivering user-centred digital services. You'll shape products through research, design, and collaboration, ensuring solutions are accessible, inclusive, and aligned to user needs. Key Responsibilities Plan, conduct, and analyse user research across the Agile life cycle Apply qualitative methods (usability testing, interviews, surveys, ethnography, focus groups) Collaborate with Designers, Product Owners, Developers, and Researchers to prioritise work Turn insights into clear, actionable design recommendations Communicate complex ideas and document design decisions, risks, and issues Ensure designs meet accessibility standards and best practice Contribute to design systems, patterns, and components Facilitate workshops, build consensus, and challenge assumptions Lead design activity and support other designers Promote user-centred design across teams Key Skills & Experience Strong interaction design experience in Agile teams Proven user research and insight translation skills Ability to influence stakeholders and collaborate cross-functionally Experience designing accessible digital services (eg WCAG) Comfortable in fast-paced environments Desirable NHS/healthcare experience Mobile app design experience Eligibility Must be BPSS eligible Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jun 19, 2026
Contractor
Senior Interaction Designer (BPSS Eligible) Location: Remote (occasional London travel) Rate: £477 per day (Inside IR35) Duration: 12 months The Role We're seeking a Senior Interaction Designer to join an Agile team delivering user-centred digital services. You'll shape products through research, design, and collaboration, ensuring solutions are accessible, inclusive, and aligned to user needs. Key Responsibilities Plan, conduct, and analyse user research across the Agile life cycle Apply qualitative methods (usability testing, interviews, surveys, ethnography, focus groups) Collaborate with Designers, Product Owners, Developers, and Researchers to prioritise work Turn insights into clear, actionable design recommendations Communicate complex ideas and document design decisions, risks, and issues Ensure designs meet accessibility standards and best practice Contribute to design systems, patterns, and components Facilitate workshops, build consensus, and challenge assumptions Lead design activity and support other designers Promote user-centred design across teams Key Skills & Experience Strong interaction design experience in Agile teams Proven user research and insight translation skills Ability to influence stakeholders and collaborate cross-functionally Experience designing accessible digital services (eg WCAG) Comfortable in fast-paced environments Desirable NHS/healthcare experience Mobile app design experience Eligibility Must be BPSS eligible Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Content Designer (BPSS Eligible) Remote (occasional London travel) £477 per day (Inside IR35) 12 months The Role We're seeking a skilled Content Designer to join an Agile team delivering user-centred digital services. You'll create clear, accessible, and inclusive content that helps users achieve their goals while aligning with organisational objectives. Key Responsibilities Design and deliver user-centred content across digital services Use user research and insights to inform content decisions Collaborate with Designers, Product Owners, Developers, and Researchers Write clear, concise, and accessible content aligned to GDS-style standards Ensure content meets accessibility, inclusivity, and ethical design principles Structure and iterate content based on user needs and testing Contribute to content patterns, standards, and design systems Facilitate workshops and help teams understand content decisions Communicate content strategy, decisions, risks, and issues clearly Advocate for user-centred design and content best practice Key Skills & Experience Strong experience in content design within Agile teams Proven ability to use research insights to shape content Excellent writing skills with a focus on clarity and accessibility Experience designing content to meet WCAG and accessibility standards Ability to collaborate and influence stakeholders Comfortable working in fast-paced environments Desirable NHS/healthcare experience Mobile app content design experience Eligibility Must be BPSS eligible Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jun 19, 2026
Contractor
Content Designer (BPSS Eligible) Remote (occasional London travel) £477 per day (Inside IR35) 12 months The Role We're seeking a skilled Content Designer to join an Agile team delivering user-centred digital services. You'll create clear, accessible, and inclusive content that helps users achieve their goals while aligning with organisational objectives. Key Responsibilities Design and deliver user-centred content across digital services Use user research and insights to inform content decisions Collaborate with Designers, Product Owners, Developers, and Researchers Write clear, concise, and accessible content aligned to GDS-style standards Ensure content meets accessibility, inclusivity, and ethical design principles Structure and iterate content based on user needs and testing Contribute to content patterns, standards, and design systems Facilitate workshops and help teams understand content decisions Communicate content strategy, decisions, risks, and issues clearly Advocate for user-centred design and content best practice Key Skills & Experience Strong experience in content design within Agile teams Proven ability to use research insights to shape content Excellent writing skills with a focus on clarity and accessibility Experience designing content to meet WCAG and accessibility standards Ability to collaborate and influence stakeholders Comfortable working in fast-paced environments Desirable NHS/healthcare experience Mobile app content design experience Eligibility Must be BPSS eligible Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Software Engineer (Full Stack) Rate: 675 per day (Inside IR35) Contract Length: 6 Months (with potential extension) Location: London (Hybrid - typically 2 days per week onsite) Clearance: Active or transferable SC Clearance preferred. Overview We are seeking an experienced Software Engineer to join a growing multidisciplinary team delivering innovative AI-enabled products within a government-focused environment. This is a hands-on engineering role suited to candidates with strong full-stack development experience who are comfortable working across the entire software lifecycle, from product development through to infrastructure and deployment. The successful candidate will work within a collaborative team of engineers, AI specialists, product professionals and user-centred design experts, helping to build and scale a modern platform that leverages large language models (LLMs) and advanced AI capabilities. Key Responsibilities Build, enhance and maintain a full-stack application using Next.js, React and TypeScript. Develop and optimise backend services and data models using PostgreSQL and Prisma. Work closely with AI engineers and evaluation teams to translate data labelling methodologies into scalable product functionality. Design and implement annotation workflows, task allocation systems and evaluation tooling. Integrate and orchestrate multiple LLM providers and AI APIs. Own and maintain cloud infrastructure and deployment pipelines. Manage infrastructure using Terraform on Google Cloud Platform (GCP), including Cloud Run and Cloud SQL. Build and maintain CI/CD pipelines using GitHub Actions and Docker. Collaborate effectively with cross-functional teams including product managers, designers, researchers and engineers. Contribute to technical decision-making and help shape future phases of the platform. Essential Skills & Experience Minimum 5 years' experience in full-stack software engineering. Strong commercial experience with: o TypeScript o Next.js o React o PostgreSQL o Prisma ORM Experience working with cloud platforms and infrastructure-as-code. Hands-on experience with: o Google Cloud Platform (GCP) o Terraform o Docker o GitHub Actions / CI/CD pipelines Experience integrating and building solutions using LLMs, AI APIs or AI-assisted development tools. Strong understanding of modern software engineering practices and deployment processes. Comfortable working in agile, cross-functional environments. Ability to work independently, take ownership and navigate ambiguity. Desired Experience Experience delivering software within UK Government, Civil Service or public sector environments. Interest in AI safety, AI evaluation methodologies or educational technology. Experience working closely with data science, AI or machine learning teams. Exposure to modern AI engineering practices and frontier AI models. Qualifications Undergraduate degree in a STEM discipline or equivalent commercial experience.
Jun 19, 2026
Contractor
Software Engineer (Full Stack) Rate: 675 per day (Inside IR35) Contract Length: 6 Months (with potential extension) Location: London (Hybrid - typically 2 days per week onsite) Clearance: Active or transferable SC Clearance preferred. Overview We are seeking an experienced Software Engineer to join a growing multidisciplinary team delivering innovative AI-enabled products within a government-focused environment. This is a hands-on engineering role suited to candidates with strong full-stack development experience who are comfortable working across the entire software lifecycle, from product development through to infrastructure and deployment. The successful candidate will work within a collaborative team of engineers, AI specialists, product professionals and user-centred design experts, helping to build and scale a modern platform that leverages large language models (LLMs) and advanced AI capabilities. Key Responsibilities Build, enhance and maintain a full-stack application using Next.js, React and TypeScript. Develop and optimise backend services and data models using PostgreSQL and Prisma. Work closely with AI engineers and evaluation teams to translate data labelling methodologies into scalable product functionality. Design and implement annotation workflows, task allocation systems and evaluation tooling. Integrate and orchestrate multiple LLM providers and AI APIs. Own and maintain cloud infrastructure and deployment pipelines. Manage infrastructure using Terraform on Google Cloud Platform (GCP), including Cloud Run and Cloud SQL. Build and maintain CI/CD pipelines using GitHub Actions and Docker. Collaborate effectively with cross-functional teams including product managers, designers, researchers and engineers. Contribute to technical decision-making and help shape future phases of the platform. Essential Skills & Experience Minimum 5 years' experience in full-stack software engineering. Strong commercial experience with: o TypeScript o Next.js o React o PostgreSQL o Prisma ORM Experience working with cloud platforms and infrastructure-as-code. Hands-on experience with: o Google Cloud Platform (GCP) o Terraform o Docker o GitHub Actions / CI/CD pipelines Experience integrating and building solutions using LLMs, AI APIs or AI-assisted development tools. Strong understanding of modern software engineering practices and deployment processes. Comfortable working in agile, cross-functional environments. Ability to work independently, take ownership and navigate ambiguity. Desired Experience Experience delivering software within UK Government, Civil Service or public sector environments. Interest in AI safety, AI evaluation methodologies or educational technology. Experience working closely with data science, AI or machine learning teams. Exposure to modern AI engineering practices and frontier AI models. Qualifications Undergraduate degree in a STEM discipline or equivalent commercial experience.
Service Designer (Contract) London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services or other regulated industries Confident working with senior stakeholders If you're a practical, delivery-focused Service Designer who can hit the ground running, get in touch. Engagement via umbrella company only; all taxes & NI deducted at source. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jun 19, 2026
Contractor
Service Designer (Contract) London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services or other regulated industries Confident working with senior stakeholders If you're a practical, delivery-focused Service Designer who can hit the ground running, get in touch. Engagement via umbrella company only; all taxes & NI deducted at source. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Location: Edinburgh, UK Working Model: Hybrid (3 days per week onsite) Contract Length: 12 Months Rate: Competitive Market Rates The Role We are looking for an experienced ServiceNow Architect to support a major transformation programme within the Banking, Financial Services and Insurance sector. You will be responsible for defining and governing ServiceNow architecture, ensuring scalable, secure and high-performing solutions aligned with business and technology objectives. Key Responsibilities Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmaps. Design solutions across ITSM, ITOM, ITAM and CMDB. Provide architectural leadership and technical governance. Translate business requirements into scalable ServiceNow solutions. Guide development teams and promote best practices. Ensure platform security, compliance, stability and performance. Oversee integrations with enterprise systems and third-party applications. Support CMDB, CSDM, data quality and platform upgrade initiatives. Required Experience & Skills 10+ years of IT experience, including 5+ years as a ServiceNow Architect. Proven experience delivering enterprise-scale ServiceNow solutions. Strong expertise in ServiceNow development, Scripting and integrations. Experience with Business Rules, Client Scripts, Flow Designer and Service Catalog. Strong knowledge of ITOM, ITAM, BCM, S2P, IRM and TPRM. Experience with REST/SOAP APIs, MID Server and data imports. Good understanding of CMDB, CSDM and CI relationships. Experience working in Agile/Scrum environments. Strong communication and stakeholder management skills. Certifications Required ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Desirable ServiceNow CIS certifications (ITSM, Discovery, Event Management, IRM or TPRM)
Jun 19, 2026
Contractor
Location: Edinburgh, UK Working Model: Hybrid (3 days per week onsite) Contract Length: 12 Months Rate: Competitive Market Rates The Role We are looking for an experienced ServiceNow Architect to support a major transformation programme within the Banking, Financial Services and Insurance sector. You will be responsible for defining and governing ServiceNow architecture, ensuring scalable, secure and high-performing solutions aligned with business and technology objectives. Key Responsibilities Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmaps. Design solutions across ITSM, ITOM, ITAM and CMDB. Provide architectural leadership and technical governance. Translate business requirements into scalable ServiceNow solutions. Guide development teams and promote best practices. Ensure platform security, compliance, stability and performance. Oversee integrations with enterprise systems and third-party applications. Support CMDB, CSDM, data quality and platform upgrade initiatives. Required Experience & Skills 10+ years of IT experience, including 5+ years as a ServiceNow Architect. Proven experience delivering enterprise-scale ServiceNow solutions. Strong expertise in ServiceNow development, Scripting and integrations. Experience with Business Rules, Client Scripts, Flow Designer and Service Catalog. Strong knowledge of ITOM, ITAM, BCM, S2P, IRM and TPRM. Experience with REST/SOAP APIs, MID Server and data imports. Good understanding of CMDB, CSDM and CI relationships. Experience working in Agile/Scrum environments. Strong communication and stakeholder management skills. Certifications Required ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Desirable ServiceNow CIS certifications (ITSM, Discovery, Event Management, IRM or TPRM)
Location: Edinburgh, UK Working Pattern: Hybrid (3 days onsite) Contract: 12 Months Rate: Competitive Market Rates £ Overview We are looking for an experienced ServiceNow Senior Developer to join a large-scale financial services programme. You will be responsible for developing, enhancing, and supporting ServiceNow solutions while ensuring adherence to platform best practices, governance, security, and performance standards. Key Responsibilities Design, develop, and maintain ServiceNow platform solutions and customisations. Develop Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions. Build and support workflows, Flow Designer solutions, Service Catalog items, and integrations. Provide L2/L3 support for incidents, defects, and enhancement requests. Troubleshoot issues related to Scripting, integrations, access controls, and data integrity. Support platform upgrades, patches, and regression testing. Collaborate with architects, consultants, and business stakeholders. Maintain technical documentation and support audit and compliance activities. Required Experience 5+ years' experience as a ServiceNow Developer within enterprise environments. Strong hands-on experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, and TRPM modules. Solid understanding of CMDB, CSDM, CI relationships, and data quality controls. Experience with Flow Designer, Workflows, Service Catalog, and platform integrations. Strong knowledge of REST/SOAP APIs, MID Server, and data imports. Experience troubleshooting performance issues, ACLs, and customisations. Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices. Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Desirable Skills Strong communication and stakeholder management skills. Excellent problem-solving and analytical abilities. Ability to work effectively in fast-paced delivery environments.
Jun 19, 2026
Contractor
Location: Edinburgh, UK Working Pattern: Hybrid (3 days onsite) Contract: 12 Months Rate: Competitive Market Rates £ Overview We are looking for an experienced ServiceNow Senior Developer to join a large-scale financial services programme. You will be responsible for developing, enhancing, and supporting ServiceNow solutions while ensuring adherence to platform best practices, governance, security, and performance standards. Key Responsibilities Design, develop, and maintain ServiceNow platform solutions and customisations. Develop Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions. Build and support workflows, Flow Designer solutions, Service Catalog items, and integrations. Provide L2/L3 support for incidents, defects, and enhancement requests. Troubleshoot issues related to Scripting, integrations, access controls, and data integrity. Support platform upgrades, patches, and regression testing. Collaborate with architects, consultants, and business stakeholders. Maintain technical documentation and support audit and compliance activities. Required Experience 5+ years' experience as a ServiceNow Developer within enterprise environments. Strong hands-on experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, and TRPM modules. Solid understanding of CMDB, CSDM, CI relationships, and data quality controls. Experience with Flow Designer, Workflows, Service Catalog, and platform integrations. Strong knowledge of REST/SOAP APIs, MID Server, and data imports. Experience troubleshooting performance issues, ACLs, and customisations. Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices. Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Desirable Skills Strong communication and stakeholder management skills. Excellent problem-solving and analytical abilities. Ability to work effectively in fast-paced delivery environments.
Service Designer (Contract) Rate: £550/day (Inside IR35, via Umbrella) Location: Crawley, West Sussex (2 days onsite per week) Duration: 6 months (extensions likely) Overview: We are seeking an experienced Service Designer to support the delivery of user-centred services within a regulated environment, designing and improving compliant, end-to-end service experiences. Key Responsibilities: Design and optimise end-to-end services across multiple touchpoints Produce service blueprints, journey maps, and other core design artefacts Conduct user research and translate insights into actionable improvements Collaborate with product, delivery, and technical teams to implement solutions Ensure services meet regulatory, compliance, and governance standards Facilitate stakeholder workshops and alignment sessions Requirements: Proven experience as a Service Designer in complex organisations Strong experience working in regulated environments (eg public sector, finance, healthcare) Expertise in creating service blueprints and mapping end-to-end services Strong stakeholder management and communication skills Familiarity with GDS or similar service standards (desirable) Additional Info: Hybrid working: 2 days onsite in Crawley Immediate start preferred Extensions likely based on performance Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jun 19, 2026
Contractor
Service Designer (Contract) Rate: £550/day (Inside IR35, via Umbrella) Location: Crawley, West Sussex (2 days onsite per week) Duration: 6 months (extensions likely) Overview: We are seeking an experienced Service Designer to support the delivery of user-centred services within a regulated environment, designing and improving compliant, end-to-end service experiences. Key Responsibilities: Design and optimise end-to-end services across multiple touchpoints Produce service blueprints, journey maps, and other core design artefacts Conduct user research and translate insights into actionable improvements Collaborate with product, delivery, and technical teams to implement solutions Ensure services meet regulatory, compliance, and governance standards Facilitate stakeholder workshops and alignment sessions Requirements: Proven experience as a Service Designer in complex organisations Strong experience working in regulated environments (eg public sector, finance, healthcare) Expertise in creating service blueprints and mapping end-to-end services Strong stakeholder management and communication skills Familiarity with GDS or similar service standards (desirable) Additional Info: Hybrid working: 2 days onsite in Crawley Immediate start preferred Extensions likely based on performance Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Key Responsibilities Front-End Development Design, develop, and maintain responsive web applications using React.js and modern JavaScript (ES6+) . Build reusable components and front-end libraries for scalability and efficiency. Ensure applications meet accessibility standards (e.g., WCAG guidelines) and are usable across a wide range of devices and browsers. Implement pixel-perfect UI aligned with design specifications and UI/UX best practices. Full-Stack Development Contribute to backend development using Node.js or similar technologies . Develop and maintain RESTful APIs and integrate front-end applications with backend services. Support end-to-end feature development from UI through to data layer. UI/UX & Accessibility Apply strong understanding of HTML5, CSS3 , and modern styling frameworks. Ensure applications are user-centric , intuitive, and aligned with public sector digital standards. Collaborate with UX/UI designers to create seamless user experiences. API Integration & Data Handling Integrate front-end components with RESTful APIs and microservices . Handle asynchronous data flows, state management, and error handling effectively. Ensure secure and efficient data exchange between systems. Agile Delivery & Collaboration Work within Agile (Scrum/Kanban) delivery teams , contributing to sprint planning, stand-ups, and retrospectives. Collaborate closely with: Product Owners Designers Backend Developers DevOps Engineers Contribute to continuous improvement of development processes Mandatory Requirements Active SC Clearance (essential) Strong experience in: React.js development JavaScript (ES6+) Experience with: Node.js or other backend technologies Building responsive and accessible front-end applications HTML5, CSS3, and UI/UX best practices Proven experience integrating with: RESTful APIs / backend services Experience working in Agile delivery environments
Jun 18, 2026
Contractor
Key Responsibilities Front-End Development Design, develop, and maintain responsive web applications using React.js and modern JavaScript (ES6+) . Build reusable components and front-end libraries for scalability and efficiency. Ensure applications meet accessibility standards (e.g., WCAG guidelines) and are usable across a wide range of devices and browsers. Implement pixel-perfect UI aligned with design specifications and UI/UX best practices. Full-Stack Development Contribute to backend development using Node.js or similar technologies . Develop and maintain RESTful APIs and integrate front-end applications with backend services. Support end-to-end feature development from UI through to data layer. UI/UX & Accessibility Apply strong understanding of HTML5, CSS3 , and modern styling frameworks. Ensure applications are user-centric , intuitive, and aligned with public sector digital standards. Collaborate with UX/UI designers to create seamless user experiences. API Integration & Data Handling Integrate front-end components with RESTful APIs and microservices . Handle asynchronous data flows, state management, and error handling effectively. Ensure secure and efficient data exchange between systems. Agile Delivery & Collaboration Work within Agile (Scrum/Kanban) delivery teams , contributing to sprint planning, stand-ups, and retrospectives. Collaborate closely with: Product Owners Designers Backend Developers DevOps Engineers Contribute to continuous improvement of development processes Mandatory Requirements Active SC Clearance (essential) Strong experience in: React.js development JavaScript (ES6+) Experience with: Node.js or other backend technologies Building responsive and accessible front-end applications HTML5, CSS3, and UI/UX best practices Proven experience integrating with: RESTful APIs / backend services Experience working in Agile delivery environments
Role: Service Designer Day rate: 600 - 650.00 Per Day (Inside IR35 via Umbrella) Duration: Initial 6 months Location: Remote working with travel to the Midlands as required We are currently recruiting for an accomplished Service Designer on a contract basis for a large scale financial services organisation based in the West Midlands. We are looking for an experienced Service Designer to work on one of clients largest programmes of work. You will have a knowledge of defining and managing technology asset and configuration information for hardware, software, and services. If you have experience working on a data centre project that would strengthen your application and help secure your interview. You will have a good understanding of architecture and the classification of technologies to align with enterprise models and capabilities. You will be able to demonstrate significant experience and knowledge of Application Portfolio Management, IT Operations, Service Management, Security, systems, processes, and best practice whilst having a broad experience across all aspects of IT Infrastructure and service. Ideal Skills, knowledge and experience: Strong experience in the Service Design space Data centre experience (Desirable) Microsoft Service and Operations Solutions Service Design Artefacts Financial service experience (Desirable) If you have proven experience in the above areas - please submit your application to Thomas Bartlett at TXP for consideration.
Jun 18, 2026
Contractor
Role: Service Designer Day rate: 600 - 650.00 Per Day (Inside IR35 via Umbrella) Duration: Initial 6 months Location: Remote working with travel to the Midlands as required We are currently recruiting for an accomplished Service Designer on a contract basis for a large scale financial services organisation based in the West Midlands. We are looking for an experienced Service Designer to work on one of clients largest programmes of work. You will have a knowledge of defining and managing technology asset and configuration information for hardware, software, and services. If you have experience working on a data centre project that would strengthen your application and help secure your interview. You will have a good understanding of architecture and the classification of technologies to align with enterprise models and capabilities. You will be able to demonstrate significant experience and knowledge of Application Portfolio Management, IT Operations, Service Management, Security, systems, processes, and best practice whilst having a broad experience across all aspects of IT Infrastructure and service. Ideal Skills, knowledge and experience: Strong experience in the Service Design space Data centre experience (Desirable) Microsoft Service and Operations Solutions Service Design Artefacts Financial service experience (Desirable) If you have proven experience in the above areas - please submit your application to Thomas Bartlett at TXP for consideration.
Interactive Voice Response IVR CX Designer (Apply online only) per day Inside IR35 Remote-First (1 day per month onsite) Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys across voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. The successful candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for improvement and design future-state customer interactions. Key Responsibilities Design and optimise end-to-end IVR customer journeys and call flows. Create and maintain flow diagrams using Visio or similar journey mapping tools. Define and improve: Prompt design Routing logic Queue management Error handling scenarios Map customer intents and decision pathways. Design authentication and verification journeys. Build logic for recognised and unrecognised customer intents. Define self-service and agent-assisted routing strategies. Review existing customer journeys and identify opportunities to simplify experiences and reduce friction. Remove ineffective or low-performing journey paths and improve navigation structures. Support the introduction of AI-driven routing and conversational experiences. Collaborate with stakeholders across customer operations, contact centre teams and product functions. Key Outcomes Improved customer experience across voice channels. Reduced customer effort and friction. Lower abandonment and drop-off rates. Increased journey efficiency and containment. Clearer, simpler customer navigation paths. Improved routing accuracy and resolution rates. Essential Experience Strong hands-on experience designing IVR and voice customer journeys. Experience designing call flows, prompts, routing logic and customer interaction scenarios. Ability to independently design complex logic flows and customer pathways. Experience using Visio or similar journey mapping tools. Strong understanding of customer experience principles within contact centre environments. Ability to quickly understand existing journeys and recommend improvements. Desirable Experience Experience with Amazon Connect or similar cloud contact centre platforms. Experience working within large enterprise environments. Exposure to chat and conversational customer journeys. Experience designing AI-assisted routing or conversational experiences. Telecommunications industry experience. Suitable Backgrounds Candidates may have previously worked as: IVR Designer Voice Journey Designer Contact Centre CX Designer Customer Journey Designer (Voice) Conversational Designer Contact Centre Flow Designer Voice UX Designer Amazon Connect Designer This role would suit someone who enjoys solving customer experience challenges, simplifying complex journeys and improving how customers interact with large-scale service organisations. It is a customer journey and service design role rather than a software engineering or architecture position.
Jun 18, 2026
Contractor
Interactive Voice Response IVR CX Designer (Apply online only) per day Inside IR35 Remote-First (1 day per month onsite) Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys across voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. The successful candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for improvement and design future-state customer interactions. Key Responsibilities Design and optimise end-to-end IVR customer journeys and call flows. Create and maintain flow diagrams using Visio or similar journey mapping tools. Define and improve: Prompt design Routing logic Queue management Error handling scenarios Map customer intents and decision pathways. Design authentication and verification journeys. Build logic for recognised and unrecognised customer intents. Define self-service and agent-assisted routing strategies. Review existing customer journeys and identify opportunities to simplify experiences and reduce friction. Remove ineffective or low-performing journey paths and improve navigation structures. Support the introduction of AI-driven routing and conversational experiences. Collaborate with stakeholders across customer operations, contact centre teams and product functions. Key Outcomes Improved customer experience across voice channels. Reduced customer effort and friction. Lower abandonment and drop-off rates. Increased journey efficiency and containment. Clearer, simpler customer navigation paths. Improved routing accuracy and resolution rates. Essential Experience Strong hands-on experience designing IVR and voice customer journeys. Experience designing call flows, prompts, routing logic and customer interaction scenarios. Ability to independently design complex logic flows and customer pathways. Experience using Visio or similar journey mapping tools. Strong understanding of customer experience principles within contact centre environments. Ability to quickly understand existing journeys and recommend improvements. Desirable Experience Experience with Amazon Connect or similar cloud contact centre platforms. Experience working within large enterprise environments. Exposure to chat and conversational customer journeys. Experience designing AI-assisted routing or conversational experiences. Telecommunications industry experience. Suitable Backgrounds Candidates may have previously worked as: IVR Designer Voice Journey Designer Contact Centre CX Designer Customer Journey Designer (Voice) Conversational Designer Contact Centre Flow Designer Voice UX Designer Amazon Connect Designer This role would suit someone who enjoys solving customer experience challenges, simplifying complex journeys and improving how customers interact with large-scale service organisations. It is a customer journey and service design role rather than a software engineering or architecture position.
Tech Lead (SC Cleared) - Inside IR35 - up to £650 per day - 1 day in Leeds per week Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real-world problems and allow them to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses to provide a bespoke service and truly understand their needs. The Role We're looking for a Technical Lead with proven industry experience in digital product delivery and architecture to join our team. You will be an expert collaborator and technical communicator with a structured, hands-on approach to breaking down complex technical architectures and data structures. In this role, you will lead the technical pathfinding for a key cross-system data initiative with the Ministry of Justice (MoJ). You will excel at working collaboratively within a multidisciplinary Rainbow Team alongside Delivery Managers, Software Engineers, User Researchers, and Product Designers to build technical proofs-of-concept (PoC) and operational prototypes. Acting as the technical authority, you will work closely with government system owners and SMEs to understand integrations, map technical flows, and establish a shared data foundation that directly empowers frontline users. Skills and Experience Required Technical Design & Architecture: Proven experience creating both high-level conceptual designs and detailed, low-level technical designs for engineering teams to deliver on. Feasibility Assessment: Ability to conduct technical feasibility assessments of candidate architectural approaches, defining clear constraints and outlining recommended paths from concept to implementation. Government Standards Alignment: Understanding of how to design and build solutions that comply with government digital, data, and technology standards, security controls, and data governance. Agile Pathfinding & Prototyping: Experience working within an Agile, test-and-learn environment to rapidly validate technical assumptions, de-risk delivery, and break candidate solutions into deliverable components. Stakeholder & SME Engagement: Strong written and spoken communication skills, with the ability to confidently engage with senior leaders, system owners, and technical SMEs to resolve complex technical unknowns. Technical Experience and Tooling API & Integration Patterns: Hands-on experience working with APIs, complex data access patterns, identity resolution services, and managing integration constraints across fragmented Legacy systems. End-to-End Data Flow Mapping: Proven expertise in designing and documenting secure technical workflows, specifying exactly how data moves, where business logic sits, and how role-based access control is applied. Vetting Requirements: Candidates must hold Security Check (SC) clearance.
Jun 18, 2026
Contractor
Tech Lead (SC Cleared) - Inside IR35 - up to £650 per day - 1 day in Leeds per week Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real-world problems and allow them to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses to provide a bespoke service and truly understand their needs. The Role We're looking for a Technical Lead with proven industry experience in digital product delivery and architecture to join our team. You will be an expert collaborator and technical communicator with a structured, hands-on approach to breaking down complex technical architectures and data structures. In this role, you will lead the technical pathfinding for a key cross-system data initiative with the Ministry of Justice (MoJ). You will excel at working collaboratively within a multidisciplinary Rainbow Team alongside Delivery Managers, Software Engineers, User Researchers, and Product Designers to build technical proofs-of-concept (PoC) and operational prototypes. Acting as the technical authority, you will work closely with government system owners and SMEs to understand integrations, map technical flows, and establish a shared data foundation that directly empowers frontline users. Skills and Experience Required Technical Design & Architecture: Proven experience creating both high-level conceptual designs and detailed, low-level technical designs for engineering teams to deliver on. Feasibility Assessment: Ability to conduct technical feasibility assessments of candidate architectural approaches, defining clear constraints and outlining recommended paths from concept to implementation. Government Standards Alignment: Understanding of how to design and build solutions that comply with government digital, data, and technology standards, security controls, and data governance. Agile Pathfinding & Prototyping: Experience working within an Agile, test-and-learn environment to rapidly validate technical assumptions, de-risk delivery, and break candidate solutions into deliverable components. Stakeholder & SME Engagement: Strong written and spoken communication skills, with the ability to confidently engage with senior leaders, system owners, and technical SMEs to resolve complex technical unknowns. Technical Experience and Tooling API & Integration Patterns: Hands-on experience working with APIs, complex data access patterns, identity resolution services, and managing integration constraints across fragmented Legacy systems. End-to-End Data Flow Mapping: Proven expertise in designing and documenting secure technical workflows, specifying exactly how data moves, where business logic sits, and how role-based access control is applied. Vetting Requirements: Candidates must hold Security Check (SC) clearance.
Job Title: User Researcher (SC Cleared) Contract Length: 4 Months (Inside IR35) Location: London Working Pattern: Hybrid - 2 Days per Week Onsite Security Clearance: Active SC Clearance Required User Researcher We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract . This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points. Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government accessibility and service standards. Contribute to the continuous improvement of user-centred design practices across the programme. Essential Skills & Experience Proven experience as a User Researcher within large-scale digital transformation or public sector environments. Strong understanding of user-centred design principles and research methodologies. Experience planning and facilitating usability testing and user interviews. Ability to analyse complex research data and communicate insights effectively. Experience working within agile multidisciplinary teams. Strong stakeholder management and communication skills. Experience producing research plans, discussion guides, insight reports, and recommendations. Knowledge of Government Digital Service (GDS) standards and service assessments. Active SC Clearance (mandatory). Desirable Experience Previous experience working on UK government programmes. Familiarity with accessibility standards and inclusive research practices. Experience researching services with diverse or vulnerable user groups. Contract Details Duration: 4 Months Location: London Working Arrangement: Hybrid (2 days per week onsite) Clearance: Active SC Clearance Required
Jun 18, 2026
Contractor
Job Title: User Researcher (SC Cleared) Contract Length: 4 Months (Inside IR35) Location: London Working Pattern: Hybrid - 2 Days per Week Onsite Security Clearance: Active SC Clearance Required User Researcher We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract . This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points. Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government accessibility and service standards. Contribute to the continuous improvement of user-centred design practices across the programme. Essential Skills & Experience Proven experience as a User Researcher within large-scale digital transformation or public sector environments. Strong understanding of user-centred design principles and research methodologies. Experience planning and facilitating usability testing and user interviews. Ability to analyse complex research data and communicate insights effectively. Experience working within agile multidisciplinary teams. Strong stakeholder management and communication skills. Experience producing research plans, discussion guides, insight reports, and recommendations. Knowledge of Government Digital Service (GDS) standards and service assessments. Active SC Clearance (mandatory). Desirable Experience Previous experience working on UK government programmes. Familiarity with accessibility standards and inclusive research practices. Experience researching services with diverse or vulnerable user groups. Contract Details Duration: 4 Months Location: London Working Arrangement: Hybrid (2 days per week onsite) Clearance: Active SC Clearance Required
Role: Resident Electrical Engineer Location: Plymouth Duration: 12 months Rate: DOE Inside IR35: Umbrella The purpose : Ensure the delivery of site Quality by managing, providing advice and support, and witnessing the installation and commissioning process through construction works in the submarine refit complex. Primary focus will be Electrical activity. You will be accountable to the Lead Construction Manager for day to day planning matters. You will assist the construction and Project team by providing advice and communicating with contractors and relevant internal stakeholders to resolve site issues/ Technical Queries during construction in line with contract timescales. You will ensure the contractor adheres to the Scope of works and Change requests. You will undertake and record inspections to ensure adherence to scope and integrated test plans. Responsibilties Ensure the delivery of site Quality by managing, providing advice and support, and witnessing the installation and commissioning process through construction works in the submarine refit complex. Participate in the problem solving for development of technical solutions to deficiencies or in the development of designs to overcome installation problems. You will be accountable to the Lead Construction Manager for day-to-day planning matters. You will assist the construction and Project team by providing advice and communicating with contractors and relevant internal stakeholders to resolve site issues/ Technical Queries during construction in line with contract timescales. You will ensure the contractor adheres to the Scope of works and Change requests. You will undertake and record inspections to ensure adherence to scope and integrated test plans. Supervise and provide on-the-job guidance to the junior staff. Make effective use of Learn from Experience information to develop and disseminate knowledge in relation to practical engineering and to maintain a record of development to substantiate the skills achieved. Support development, construction, installation, commissioning, operation and maintenance of Facilities to ensure that they comply with the design intent and our client's for Nuclear related Works, together with all relevant Local and National Regulations and Legislation. Qualifications and Experience Requirements Design of electrical building services, to include fire detection and alarm systems, industrial lighting and emergency lighting, site broadcast (PA) and HVAC; Sound understanding of company and departmental procedures relating to Health and Safety, Design and quality. The post holder must be able to demonstrate relevant knowledge and skills required in the resolution of onsite electrical issues of complex systems throughout the construction lifecycle. Provide advice based on on-site experience to the designers to enable them to develop the design Sound understanding of Company and departmental procedures relating to Design, Health & Safety and Quality requirements, and ability to manage projects in accordance with these procedures. Working knowledge of relevant engineering office computer applications Ideally Experience of the design support to construction, operation, refit/repair of conventional and nuclear submarines and/or facilities Due to the nature of the work carried out at our client's site, these roles are subject to specific nationality requirements and are only open to sole British citizens. Candidates who meet this criterion will also be required to undergo security clearance vetting. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 17, 2026
Contractor
Role: Resident Electrical Engineer Location: Plymouth Duration: 12 months Rate: DOE Inside IR35: Umbrella The purpose : Ensure the delivery of site Quality by managing, providing advice and support, and witnessing the installation and commissioning process through construction works in the submarine refit complex. Primary focus will be Electrical activity. You will be accountable to the Lead Construction Manager for day to day planning matters. You will assist the construction and Project team by providing advice and communicating with contractors and relevant internal stakeholders to resolve site issues/ Technical Queries during construction in line with contract timescales. You will ensure the contractor adheres to the Scope of works and Change requests. You will undertake and record inspections to ensure adherence to scope and integrated test plans. Responsibilties Ensure the delivery of site Quality by managing, providing advice and support, and witnessing the installation and commissioning process through construction works in the submarine refit complex. Participate in the problem solving for development of technical solutions to deficiencies or in the development of designs to overcome installation problems. You will be accountable to the Lead Construction Manager for day-to-day planning matters. You will assist the construction and Project team by providing advice and communicating with contractors and relevant internal stakeholders to resolve site issues/ Technical Queries during construction in line with contract timescales. You will ensure the contractor adheres to the Scope of works and Change requests. You will undertake and record inspections to ensure adherence to scope and integrated test plans. Supervise and provide on-the-job guidance to the junior staff. Make effective use of Learn from Experience information to develop and disseminate knowledge in relation to practical engineering and to maintain a record of development to substantiate the skills achieved. Support development, construction, installation, commissioning, operation and maintenance of Facilities to ensure that they comply with the design intent and our client's for Nuclear related Works, together with all relevant Local and National Regulations and Legislation. Qualifications and Experience Requirements Design of electrical building services, to include fire detection and alarm systems, industrial lighting and emergency lighting, site broadcast (PA) and HVAC; Sound understanding of company and departmental procedures relating to Health and Safety, Design and quality. The post holder must be able to demonstrate relevant knowledge and skills required in the resolution of onsite electrical issues of complex systems throughout the construction lifecycle. Provide advice based on on-site experience to the designers to enable them to develop the design Sound understanding of Company and departmental procedures relating to Design, Health & Safety and Quality requirements, and ability to manage projects in accordance with these procedures. Working knowledge of relevant engineering office computer applications Ideally Experience of the design support to construction, operation, refit/repair of conventional and nuclear submarines and/or facilities Due to the nature of the work carried out at our client's site, these roles are subject to specific nationality requirements and are only open to sole British citizens. Candidates who meet this criterion will also be required to undergo security clearance vetting. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Role: User Researcher Duration: March 2027 Rate: 500 per day IR35: Inside IR35 Location: 2x/month in London. Overview We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. Key Responsibilities Lead end to end user research activities throughout discovery Design research plans aligned to programme objectives Conduct qualitative research including interviews, usability testing and contextual enquiry Engage a broad range of users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders and governance forums Essential Experience Proven experience as a User Researcher within the NHS Experience delivering research within national or large scale NHS services Strong discovery phase experience within digital or transformation programmes Experience working in complex stakeholder environments Ability to translate research findings into clear, practical recommendations Experience working within multidisciplinary agile teams Desirable Experience Experience working within NHS England or other national bodies Familiarity with GDS service standards and user centred design principles Experience researching services used by both clinical and non clinical users Understanding of accessibility and inclusive design principles Apply now or email for more information
Jun 17, 2026
Contractor
Role: User Researcher Duration: March 2027 Rate: 500 per day IR35: Inside IR35 Location: 2x/month in London. Overview We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. Key Responsibilities Lead end to end user research activities throughout discovery Design research plans aligned to programme objectives Conduct qualitative research including interviews, usability testing and contextual enquiry Engage a broad range of users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders and governance forums Essential Experience Proven experience as a User Researcher within the NHS Experience delivering research within national or large scale NHS services Strong discovery phase experience within digital or transformation programmes Experience working in complex stakeholder environments Ability to translate research findings into clear, practical recommendations Experience working within multidisciplinary agile teams Desirable Experience Experience working within NHS England or other national bodies Familiarity with GDS service standards and user centred design principles Experience researching services used by both clinical and non clinical users Understanding of accessibility and inclusive design principles Apply now or email for more information
UX Designer Newcastle - 3 days in the office/2 days WFH Upto 12 Months Contract £300 to £400 a day Inside IR35 (Candidates must hold Security Clearance or be Eligible for Security Clearance) A leading digital consultancy is urgently seeking an experienced UX Designer to join a specialized project team contributing to a major, large-scale UK digital government initiative. You will be Embedded within a pioneering, fast-paced Innovation & Automation Hub for a major UK public sector body. As a subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across multiple cross-functional squads. Strategy & Process: Develop and refine end-to-end user experience strategies that align with complex project goals, while continuously optimizing internal design standards. Problem Solving: Dive deep into user friction points and propose highly innovative, accessible, and scalable design solutions. Collaborate: Partner closely with Product Owners, User Researchers, UI Designers, and Engineers to ensure seamless integration of user-first elements. Essential Skill A proven track record as a Senior, Principal, or Lead UX Designer, ideally with experience navigating complex, large-scale service design systems. Proficient experience in UX, UR and UI is needed Prior experience working in the public sector or government bodies Newcastle - 3 days in the office/2 days WFH | 12 Months Contract £300 to £400 a day Inside IR35 (Candidates must hold Security Clearance or be Eligible for Security Clearance) If you are looking for a role where design for good isn't just a buzzword, this is it. You will have the autonomy to innovate, the platform to lead, and the backing of a collaborative team working on one of the most significant public digital portfolios in the UK. if the above seems of interest to you then please apply directly to the Ad or send your CV to (see below) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 17, 2026
Contractor
UX Designer Newcastle - 3 days in the office/2 days WFH Upto 12 Months Contract £300 to £400 a day Inside IR35 (Candidates must hold Security Clearance or be Eligible for Security Clearance) A leading digital consultancy is urgently seeking an experienced UX Designer to join a specialized project team contributing to a major, large-scale UK digital government initiative. You will be Embedded within a pioneering, fast-paced Innovation & Automation Hub for a major UK public sector body. As a subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across multiple cross-functional squads. Strategy & Process: Develop and refine end-to-end user experience strategies that align with complex project goals, while continuously optimizing internal design standards. Problem Solving: Dive deep into user friction points and propose highly innovative, accessible, and scalable design solutions. Collaborate: Partner closely with Product Owners, User Researchers, UI Designers, and Engineers to ensure seamless integration of user-first elements. Essential Skill A proven track record as a Senior, Principal, or Lead UX Designer, ideally with experience navigating complex, large-scale service design systems. Proficient experience in UX, UR and UI is needed Prior experience working in the public sector or government bodies Newcastle - 3 days in the office/2 days WFH | 12 Months Contract £300 to £400 a day Inside IR35 (Candidates must hold Security Clearance or be Eligible for Security Clearance) If you are looking for a role where design for good isn't just a buzzword, this is it. You will have the autonomy to innovate, the platform to lead, and the backing of a collaborative team working on one of the most significant public digital portfolios in the UK. if the above seems of interest to you then please apply directly to the Ad or send your CV to (see below) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Mechanical Engineer - Certification & Validation Location: Stevenage (Hertfordshire) Duration: 6 months (extension possible) Rate: 50 p/h Umbrella IR35: Inside Clearance: SC (BPSS to start possible) / UK Eyes Only (UKEO) Working pattern: 2 days minimum onsite, remainder remote Overview An opportunity to become part of Europe's No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional teams, to develop products to meet our customer's needs. Within this role you will have the opportunity to work as part of a multi-disciplinary team to work on the certification and validation activities to allow a new product to be delivered into service with international customers. Responsibilities: Support the Mechanical Certification Lead Engineer on generating evidence statements against Mechanical Requirements. Interpreting Test reports from subsystem, inert and live munition testing Interfacing with the Systems team, Architecture team, test team and others to gather the evidence required. Planning and reporting on own day-to-day activities to meet project milestones. Skillset/experience required: Required: Experience writing concise evidence statements against technical requirements Experience generating reports from testing or modelling work Experience working with diverse stakeholders Experience viewing models in 3D design tool (ideally Creo) Experience working within or closely with a Mechanical design team Preferred: Experience working with diverse stakeholders Experience with DOORS Defence or Aerospace experience Experience working to Defence Standards Environmental testing experience Understanding of CADMID product life cycle An appreciation of other engineering areas/domains. Experience using Windchill and interrogating BOM structures
Jun 17, 2026
Contractor
Mechanical Engineer - Certification & Validation Location: Stevenage (Hertfordshire) Duration: 6 months (extension possible) Rate: 50 p/h Umbrella IR35: Inside Clearance: SC (BPSS to start possible) / UK Eyes Only (UKEO) Working pattern: 2 days minimum onsite, remainder remote Overview An opportunity to become part of Europe's No. 1 Missile Systems Designer, as a Mechanical Design Engineer. You will work closely with other functional teams, to develop products to meet our customer's needs. Within this role you will have the opportunity to work as part of a multi-disciplinary team to work on the certification and validation activities to allow a new product to be delivered into service with international customers. Responsibilities: Support the Mechanical Certification Lead Engineer on generating evidence statements against Mechanical Requirements. Interpreting Test reports from subsystem, inert and live munition testing Interfacing with the Systems team, Architecture team, test team and others to gather the evidence required. Planning and reporting on own day-to-day activities to meet project milestones. Skillset/experience required: Required: Experience writing concise evidence statements against technical requirements Experience generating reports from testing or modelling work Experience working with diverse stakeholders Experience viewing models in 3D design tool (ideally Creo) Experience working within or closely with a Mechanical design team Preferred: Experience working with diverse stakeholders Experience with DOORS Defence or Aerospace experience Experience working to Defence Standards Environmental testing experience Understanding of CADMID product life cycle An appreciation of other engineering areas/domains. Experience using Windchill and interrogating BOM structures
