2nd Line Support Engineer Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment This would be a great fit for someone with an IT Support background, especially if they have experience with networking or patch management, and Intune. Comfortable working across cloud environments with Microsoft Azure. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Jun 17, 2026
Full time
2nd Line Support Engineer Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment This would be a great fit for someone with an IT Support background, especially if they have experience with networking or patch management, and Intune. Comfortable working across cloud environments with Microsoft Azure. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Job Title: - IT Support Engineer - 1st / 2nd Line Contract Type: - 6 months fixed-term (potential to be extended / role become Permanent) Employment Type - Full-Time (37.5 hours p/w) Location - Bury / Manchester About the role Our client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Key Responsibilities Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Log, prioritise, and resolve incidents and service requests in line with agreed SLAs Deliver proactive floorwalking support, assisting users across offices and meeting spaces Troubleshoot issues across: Laptops, desktops, and mobile devices Printers and meeting room technology Business-critical applications Support and administer: Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user account management Windows 10/11 environments Assist with: New starter onboarding and leaver processes Device builds, deployments, and lifecycle management IT asset tracking and documentation Escalate complex issues to 3rd line or external partners where required Maintain accurate ticket updates, documentation, and knowledge base articles Contribute to continuous improvement of IT support processes and user experience Essential: Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role Strong experience delivering remote and onsite, face-to-face user support Solid technical knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user administration Basic networking (DNS, DHCP, TCP/IP, VPN) Experience with ticketing tools (e.g. ServiceNow, Jira, or similar) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement skills Ability to manage and prioritise workload in a fast-paced environment Desirable: Experience in a multi-site or fast-paced operational business Exposure to IT projects (rollouts, migrations, upgrades) Knowledge of ITIL practices Full UK driving licence What we are looking for: A practical, hands-on support engineer who is comfortable working directly with users Someone who takes ownership of issues and sees them through to resolution A strong communicator who can support both technical and non-technical stakeholders A proactive individual who identifies opportunities for improvement INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jun 17, 2026
Contractor
Job Title: - IT Support Engineer - 1st / 2nd Line Contract Type: - 6 months fixed-term (potential to be extended / role become Permanent) Employment Type - Full-Time (37.5 hours p/w) Location - Bury / Manchester About the role Our client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Key Responsibilities Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Log, prioritise, and resolve incidents and service requests in line with agreed SLAs Deliver proactive floorwalking support, assisting users across offices and meeting spaces Troubleshoot issues across: Laptops, desktops, and mobile devices Printers and meeting room technology Business-critical applications Support and administer: Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user account management Windows 10/11 environments Assist with: New starter onboarding and leaver processes Device builds, deployments, and lifecycle management IT asset tracking and documentation Escalate complex issues to 3rd line or external partners where required Maintain accurate ticket updates, documentation, and knowledge base articles Contribute to continuous improvement of IT support processes and user experience Essential: Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role Strong experience delivering remote and onsite, face-to-face user support Solid technical knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user administration Basic networking (DNS, DHCP, TCP/IP, VPN) Experience with ticketing tools (e.g. ServiceNow, Jira, or similar) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement skills Ability to manage and prioritise workload in a fast-paced environment Desirable: Experience in a multi-site or fast-paced operational business Exposure to IT projects (rollouts, migrations, upgrades) Knowledge of ITIL practices Full UK driving licence What we are looking for: A practical, hands-on support engineer who is comfortable working directly with users Someone who takes ownership of issues and sees them through to resolution A strong communicator who can support both technical and non-technical stakeholders A proactive individual who identifies opportunities for improvement INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply They are seeking to appoint an Infrastructure Analyst to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. As an Infrastructure Analyst, you will communicate regularly with both internal stakeholders and managed service clients. You will play a key role in supporting the wider service desk team, using strong problem-solving skills to diagnose and resolve technical issues. The role is based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. Key Responsibilities The key responsibilities for this role include: Acting as a second line support engineer for managed service clients. Logging, managing, and resolving incidents and service requests within agreed service levels. Troubleshooting issues across end-client servers, networks, and cloud platforms. Providing remote and occasional on-site support to clients. Escalating more complex issues to senior engineers where required. Ensuring the successful management, support, and maintenance across the entire Cloud infrastructure platform (compute, network, storage). Instigate and orchestrate changes to both Client side and the Cloud infrastructures, in line with the companies and client specific change control processes. Facilitate and contribute to the delivery of technical projects and work packages for the company and its clients. Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc. Experience The Infrastructure Engineer should have demonstrable experience of use and support of the following systems and platforms: A strong customer service mindset with clear communication skills A logical and methodical approach to troubleshooting A willingness to learn and develop into a broader infrastructure role The ability to manage workload and prioritise effectively A positive, proactive attitude within a team environment It would also be beneficial to have some experience of the following: Backup technologies (Veeam/Arcserve) VMware ESXi Microsoft Hyper-V HaloPSA Anti-virus technologies (Sophos) Web and E-mail Security (Mimecast) PRTG Monitoring Datto RMM Multi-factor authentication Windows technologies (Server/AD/ADFS/GPO) SAN Technologies (HPE/Seagate/Dell) Microsoft Office 365 If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply For more information, please contact Giles Churchill at Amida
Jun 17, 2026
Full time
Infrastructure Analyst Gloucester Overview The client provides end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. The company also supports clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply They are seeking to appoint an Infrastructure Analyst to join our expanding technical team. This is a hands-on, customer-facing role where you will act as a key point of contact for our managed service clients. You will be responsible for handling incidents, service requests, and day-to-day support issues, while gaining exposure to wider infrastructure technologies and project work. Although this is a team-based role, you will be expected to work independently when required, managing your workload in an organised and efficient manner. As an Infrastructure Analyst, you will communicate regularly with both internal stakeholders and managed service clients. You will play a key role in supporting the wider service desk team, using strong problem-solving skills to diagnose and resolve technical issues. The role is based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. Key Responsibilities The key responsibilities for this role include: Acting as a second line support engineer for managed service clients. Logging, managing, and resolving incidents and service requests within agreed service levels. Troubleshooting issues across end-client servers, networks, and cloud platforms. Providing remote and occasional on-site support to clients. Escalating more complex issues to senior engineers where required. Ensuring the successful management, support, and maintenance across the entire Cloud infrastructure platform (compute, network, storage). Instigate and orchestrate changes to both Client side and the Cloud infrastructures, in line with the companies and client specific change control processes. Facilitate and contribute to the delivery of technical projects and work packages for the company and its clients. Comply with all company and ISO policies, audit, and legal requirements such as Health & Safety, Data Protection Act, etc. Experience The Infrastructure Engineer should have demonstrable experience of use and support of the following systems and platforms: A strong customer service mindset with clear communication skills A logical and methodical approach to troubleshooting A willingness to learn and develop into a broader infrastructure role The ability to manage workload and prioritise effectively A positive, proactive attitude within a team environment It would also be beneficial to have some experience of the following: Backup technologies (Veeam/Arcserve) VMware ESXi Microsoft Hyper-V HaloPSA Anti-virus technologies (Sophos) Web and E-mail Security (Mimecast) PRTG Monitoring Datto RMM Multi-factor authentication Windows technologies (Server/AD/ADFS/GPO) SAN Technologies (HPE/Seagate/Dell) Microsoft Office 365 If you are 1st/2nd Line Support; Infrastructure Analyst, Infrastructure Support Engineer, IT Operations Analyst, Technical Support Analyst please apply For more information, please contact Giles Churchill at Amida
IT Support Engineer Location: Head Office Based + Occasional Site Travel (Fully Expensed) Salary: 30-35+ Benefits Are you an experienced IT Support Engineer looking for your next challenge within a growing and dynamic organisation? Our client is seeking a proactive and customer-focused IT Support Engineer to join their internal IT team, supporting users across multiple sites. This is an excellent opportunity for someone with strong Microsoft technologies experience who enjoys a varied role combining desktop support, infrastructure administration, and occasional site visits. The RoleAs an IT Support Engineer, you will provide both 1st and 2nd Line support to end users, ensuring the smooth operation of the organisation's IT systems and services. Based primarily at the company's Head Office, you will also travel to other locations as required, with all travel expenses fully covered. Key responsibilities will include: Providing 1st and 2nd Line IT support to users across the business Troubleshooting hardware, software, and network-related issues Supporting and administering Microsoft Windows Server environments Managing and supporting the Microsoft 365 stack, including Exchange Online, Teams, SharePoint, and Azure AD Setting up and configuring desktops, laptops, mobile devices, and peripherals Assisting with user account administration, permissions, and access management Supporting network infrastructure, including switches, routers, Wi-Fi, and connectivity issues Escalating complex issues where required and working with third-party suppliers Contributing to IT projects, system upgrades, and continuous improvement initiatives Maintaining accurate documentation and service records Skills & Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or similar support role Strong knowledge of Microsoft Windows Server environments Experience supporting Microsoft 365 technologies Proven experience delivering 1st and 2nd Line Support Basic networking knowledge (TCP/IP, DNS, DHCP, switching, wireless networking) Excellent troubleshooting and problem-solving skills Strong communication and customer service abilities Ability to prioritise workload and manage multiple support requests Experience working within a structured IT support environment Essential Requirements Full UK Driving Licence Willingness to travel to company sites when required Strong interpersonal skills and a professional approach to customer support
Jun 17, 2026
Full time
IT Support Engineer Location: Head Office Based + Occasional Site Travel (Fully Expensed) Salary: 30-35+ Benefits Are you an experienced IT Support Engineer looking for your next challenge within a growing and dynamic organisation? Our client is seeking a proactive and customer-focused IT Support Engineer to join their internal IT team, supporting users across multiple sites. This is an excellent opportunity for someone with strong Microsoft technologies experience who enjoys a varied role combining desktop support, infrastructure administration, and occasional site visits. The RoleAs an IT Support Engineer, you will provide both 1st and 2nd Line support to end users, ensuring the smooth operation of the organisation's IT systems and services. Based primarily at the company's Head Office, you will also travel to other locations as required, with all travel expenses fully covered. Key responsibilities will include: Providing 1st and 2nd Line IT support to users across the business Troubleshooting hardware, software, and network-related issues Supporting and administering Microsoft Windows Server environments Managing and supporting the Microsoft 365 stack, including Exchange Online, Teams, SharePoint, and Azure AD Setting up and configuring desktops, laptops, mobile devices, and peripherals Assisting with user account administration, permissions, and access management Supporting network infrastructure, including switches, routers, Wi-Fi, and connectivity issues Escalating complex issues where required and working with third-party suppliers Contributing to IT projects, system upgrades, and continuous improvement initiatives Maintaining accurate documentation and service records Skills & Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or similar support role Strong knowledge of Microsoft Windows Server environments Experience supporting Microsoft 365 technologies Proven experience delivering 1st and 2nd Line Support Basic networking knowledge (TCP/IP, DNS, DHCP, switching, wireless networking) Excellent troubleshooting and problem-solving skills Strong communication and customer service abilities Ability to prioritise workload and manage multiple support requests Experience working within a structured IT support environment Essential Requirements Full UK Driving Licence Willingness to travel to company sites when required Strong interpersonal skills and a professional approach to customer support
Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer. Rate: 174 PAYE per day / 225 umbrella per day (Inside IR35) Contract: Interim Contract Working Pattern: Fully Site-Based (5 Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively. The successful candidate will provide a mixture of d esktop support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Troubleshoot and resolve hardware, software, networking and connectivity issues. Build, configure, deploy, maintain and decommission laptops, desktops and mobile devices. Support Microsoft Windows 10/11, Microsoft 365 and associated workplace technologies. Manage and support Intune-managed devices and remote access solutions. Support audio visual equipment, meeting room technology and video conferencing systems. Maintain accurate asset management and inventory records. Manage service requests and incidents within agreed SLAs. Escalate and coordinate complex technical issues with internal teams and third-party suppliers. Support technology rollouts, office moves, hardware refreshes and wider IT projects. Deliver a professional and customer-focused service to users at all levels, including senior stakeholders. To be successful in this role, you will have: Previous experience working within an IT Support, Desktop Support, Field Services, EUC or Technical Support environment. Strong experience supporting Microsoft Windows 10/11 and Microsoft 365. Knowledge of Active Directory, Intune, remote support tools and device management. Understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell scripting knowledge. Experience within housing, local government, public sector or large enterprise environments. Asset management and hardware lifecycle management experience. This role would suit candidates currently working as an IT Support Engineer, Desktop Support Engineer, EUC Engineer, ICT Support Engineer, Field Services Engineer, Technical Support Engineer or 2nd Line Support Engineer looking for their next contract opportunity. Apply Now for the Workplace Technology Engineer.
Jun 17, 2026
Seasonal
Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer. Rate: 174 PAYE per day / 225 umbrella per day (Inside IR35) Contract: Interim Contract Working Pattern: Fully Site-Based (5 Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively. The successful candidate will provide a mixture of d esktop support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Troubleshoot and resolve hardware, software, networking and connectivity issues. Build, configure, deploy, maintain and decommission laptops, desktops and mobile devices. Support Microsoft Windows 10/11, Microsoft 365 and associated workplace technologies. Manage and support Intune-managed devices and remote access solutions. Support audio visual equipment, meeting room technology and video conferencing systems. Maintain accurate asset management and inventory records. Manage service requests and incidents within agreed SLAs. Escalate and coordinate complex technical issues with internal teams and third-party suppliers. Support technology rollouts, office moves, hardware refreshes and wider IT projects. Deliver a professional and customer-focused service to users at all levels, including senior stakeholders. To be successful in this role, you will have: Previous experience working within an IT Support, Desktop Support, Field Services, EUC or Technical Support environment. Strong experience supporting Microsoft Windows 10/11 and Microsoft 365. Knowledge of Active Directory, Intune, remote support tools and device management. Understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell scripting knowledge. Experience within housing, local government, public sector or large enterprise environments. Asset management and hardware lifecycle management experience. This role would suit candidates currently working as an IT Support Engineer, Desktop Support Engineer, EUC Engineer, ICT Support Engineer, Field Services Engineer, Technical Support Engineer or 2nd Line Support Engineer looking for their next contract opportunity. Apply Now for the Workplace Technology Engineer.
1st Line Support Engineer - Enhanced DBS preferred We are seeking an experienced 1st Line Support Engineer to provide day-to-day IT support to end users. The successful candidate will be responsible for handling user queries, logging and managing support tickets, troubleshooting common IT issues, and escalating more complex incidents to specialist teams where required. Key Responsibilities: Provide first-line IT support to users via phone, email, and in person. Log, track, and manage support tickets. Troubleshoot and resolve routine hardware, software, and user access issues. Escalate complex 2nd and 3rd Line issues to the appropriate support teams. Assist with Microsoft 365 administration and general IT administration tasks. Support general IT and administrative activities as required. Required Skills & Experience: Previous experience in a 1st Line Service Desk or IT Support role. Good working knowledge of Microsoft Office, Outlook, Teams, and related applications. Strong customer service and communication skills. Ability to prioritise workloads and work independently. Desirable Skills: Exposure to Microsoft 365 administration. Exposure to Google Workspace administration. Basic networking knowledge or experience with UniFi equipment. Please get in touch if this would be of interest
Jun 17, 2026
Contractor
1st Line Support Engineer - Enhanced DBS preferred We are seeking an experienced 1st Line Support Engineer to provide day-to-day IT support to end users. The successful candidate will be responsible for handling user queries, logging and managing support tickets, troubleshooting common IT issues, and escalating more complex incidents to specialist teams where required. Key Responsibilities: Provide first-line IT support to users via phone, email, and in person. Log, track, and manage support tickets. Troubleshoot and resolve routine hardware, software, and user access issues. Escalate complex 2nd and 3rd Line issues to the appropriate support teams. Assist with Microsoft 365 administration and general IT administration tasks. Support general IT and administrative activities as required. Required Skills & Experience: Previous experience in a 1st Line Service Desk or IT Support role. Good working knowledge of Microsoft Office, Outlook, Teams, and related applications. Strong customer service and communication skills. Ability to prioritise workloads and work independently. Desirable Skills: Exposure to Microsoft 365 administration. Exposure to Google Workspace administration. Basic networking knowledge or experience with UniFi equipment. Please get in touch if this would be of interest
1st Line Support Engineer - Cardiff - Inside IR35 - 3 months We are seeking a personable and organised 1st Line Support Engineer for a contract role based in Cardiff, running from Monday 22nd June to Friday 18th September. This is a hands-on, day-to-day user support position - not a 2nd Line or technical specialist role - and is well suited to someone who is comfortable handling a busy helpdesk environment, logging and escalating tickets, and providing friendly, efficient support to end users. Key Responsibilities: Act as the first point of contact for IT support requests, handling day-to-day user issues in a timely and professional manner Log, track, and manage support tickets accurately, escalating complex issues to the relevant 2nd/3rd Line teams Troubleshoot straightforward hardware, software, and connectivity issues for end users Assist with Microsoft 365 administration tasks as required Support general IT and administrative tasks across the team What You Will Ideally Bring: Previous experience in a 1st Line Service Desk or IT Support role Good working knowledge of Microsoft applications including Office, Outlook, and Teams Exposure to Microsoft 365 administration is useful Exposure to Google Workspace administration is useful Any experience with networking or UniFi equipment is a bonus but not a requirement An Enhanced DBS check would be advantageous but is not essential Comfortable escalating rather than over-reaching - this is a 1st Line role and complex issues will be handled by specialist teams Contract Details: Start Date: Monday 22nd June 2026 End Date: Friday 18th September 2026 Daily Rate: 140 per day (Inside IR35 Location: Cardiff (On-site)
Jun 17, 2026
Contractor
1st Line Support Engineer - Cardiff - Inside IR35 - 3 months We are seeking a personable and organised 1st Line Support Engineer for a contract role based in Cardiff, running from Monday 22nd June to Friday 18th September. This is a hands-on, day-to-day user support position - not a 2nd Line or technical specialist role - and is well suited to someone who is comfortable handling a busy helpdesk environment, logging and escalating tickets, and providing friendly, efficient support to end users. Key Responsibilities: Act as the first point of contact for IT support requests, handling day-to-day user issues in a timely and professional manner Log, track, and manage support tickets accurately, escalating complex issues to the relevant 2nd/3rd Line teams Troubleshoot straightforward hardware, software, and connectivity issues for end users Assist with Microsoft 365 administration tasks as required Support general IT and administrative tasks across the team What You Will Ideally Bring: Previous experience in a 1st Line Service Desk or IT Support role Good working knowledge of Microsoft applications including Office, Outlook, and Teams Exposure to Microsoft 365 administration is useful Exposure to Google Workspace administration is useful Any experience with networking or UniFi equipment is a bonus but not a requirement An Enhanced DBS check would be advantageous but is not essential Comfortable escalating rather than over-reaching - this is a 1st Line role and complex issues will be handled by specialist teams Contract Details: Start Date: Monday 22nd June 2026 End Date: Friday 18th September 2026 Daily Rate: 140 per day (Inside IR35 Location: Cardiff (On-site)
An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ. They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services. This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required. The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development. Technical Skills Essential - Experience in an ICT Support Help desk role supporting Microsoft Products. Essential - Experience in Supporting Windows Server environments using technologies. Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers. Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL. Essential - Experience with deploying and managing Backup and Disaster Recovery solutions. Desirable - Certifications in Server Administration Desirable - Certifications in Hyper Visor Administration Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune) Personal Skills In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria. Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required Highly presentable when working on customer sites Self-motivated, well organised individual capable of managing own time and workloads. Creating and following existing documentation, to ensure that projects are completed successfully Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 17, 2026
Full time
An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ. They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services. This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required. The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development. Technical Skills Essential - Experience in an ICT Support Help desk role supporting Microsoft Products. Essential - Experience in Supporting Windows Server environments using technologies. Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers. Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL. Essential - Experience with deploying and managing Backup and Disaster Recovery solutions. Desirable - Certifications in Server Administration Desirable - Certifications in Hyper Visor Administration Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune) Personal Skills In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria. Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required Highly presentable when working on customer sites Self-motivated, well organised individual capable of managing own time and workloads. Creating and following existing documentation, to ensure that projects are completed successfully Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior 3rd Line Support Engineer Solihull (Hybrid - 3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support your health, wellbeing, and work-life balance Employee assistance programme and wellbeing support Real opportunities for career progression and technical development A collaborative environment where you can make a genuine impact Why Apply? This is a great opportunity for a seasoned 3rd Line Engineer who wants to: Work on complex, meaningful technical challenges Move beyond ticket resolution into true problem ownership Influence service delivery and continuous improvement Be part of a forward-thinking, supportive technical team ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 17, 2026
Full time
Senior 3rd Line Support Engineer Solihull (Hybrid - 3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support your health, wellbeing, and work-life balance Employee assistance programme and wellbeing support Real opportunities for career progression and technical development A collaborative environment where you can make a genuine impact Why Apply? This is a great opportunity for a seasoned 3rd Line Engineer who wants to: Work on complex, meaningful technical challenges Move beyond ticket resolution into true problem ownership Influence service delivery and continuous improvement Be part of a forward-thinking, supportive technical team ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Jun 17, 2026
Contractor
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
IT Support Engineer - Garelochhead (Hybrid) Salary: 30,000 + 15% Pension + 30 days leave (+public holidays) Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute Working pattern: Mon-Thu on site, Fri WFH Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required Commute: You should live within roughly 45-60 minutes of Garelochhead The role Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture. This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key. What you'll be responsible for Acting as a key point of contact for IT issues, resolving tickets and escalating when required. Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers. Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership. Working within formal change control for any amendments to systems, services or configurations. Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders. Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records. Maintaining secure backup practices and producing clear implementation / recovery documentation. Keeping documentation current and ensuring all work is properly recorded in relevant systems. Supporting IT projects and, where needed, coordinating smaller pieces of project delivery. Spotting compatibility or deployment risks early and helping prevent disruption. Assisting with diagnostics and recovery procedures to restore systems or services when required. Experienced required A relevant IT qualification or equivalent practical experience. Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line). Solid basics in: Windows OS and Microsoft 365 applications Active Directory fundamentals (password resets, user creation, group membership) Networking concepts (DNS, DHCP, IP addressing) PC/laptop build, configuration and troubleshooting Comfortable writing straightforward documentation and keeping records up to date. Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy. Able to work confidently with third-party suppliers under guidance. Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required. How to apply Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you
Jun 17, 2026
Full time
IT Support Engineer - Garelochhead (Hybrid) Salary: 30,000 + 15% Pension + 30 days leave (+public holidays) Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute Working pattern: Mon-Thu on site, Fri WFH Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required Commute: You should live within roughly 45-60 minutes of Garelochhead The role Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture. This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key. What you'll be responsible for Acting as a key point of contact for IT issues, resolving tickets and escalating when required. Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers. Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership. Working within formal change control for any amendments to systems, services or configurations. Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders. Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records. Maintaining secure backup practices and producing clear implementation / recovery documentation. Keeping documentation current and ensuring all work is properly recorded in relevant systems. Supporting IT projects and, where needed, coordinating smaller pieces of project delivery. Spotting compatibility or deployment risks early and helping prevent disruption. Assisting with diagnostics and recovery procedures to restore systems or services when required. Experienced required A relevant IT qualification or equivalent practical experience. Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line). Solid basics in: Windows OS and Microsoft 365 applications Active Directory fundamentals (password resets, user creation, group membership) Networking concepts (DNS, DHCP, IP addressing) PC/laptop build, configuration and troubleshooting Comfortable writing straightforward documentation and keeping records up to date. Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy. Able to work confidently with third-party suppliers under guidance. Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required. How to apply Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jun 16, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Job Title: 2nd Line IT Support Engineer (Permanent) Salary: £35,000 - £40,000 Per Annum + Company Benefits Location: Buckinghamshire Type Of Working: Onsite "Please note visa sponsorship is not available for this position" Are you a 2nd Line Support Engineer who enjoys solving complex technical issues and being the go-to person when others need help? Would you like to work in an environment where you can take ownership of incidents, improve support processes, and make a genuine impact on the user experience? Do you thrive on troubleshooting hardware, software, and application issues while delivering exceptional customer service? We're recruiting on behalf of a leading global organisation seeking an experienced and customer-focused 2nd Line IT Support Engineer to join their growing technical support team. This is an excellent opportunity for someone who enjoys a varied role, working with a wide range of technologies while supporting users across the business. The Role: As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, providing expert support and ensuring incidents are resolved efficiently and professionally. You'll be responsible for: Providing 2nd line support across hardware, software, and business-critical applications. Diagnosing, troubleshooting, and resolving technical issues within agreed service levels. Managing and prioritising support tickets through to successful resolution. Escalating complex issues where necessary and liaising with wider IT teams. Producing and maintaining technical documentation and knowledge base articles. Identifying recurring issues and recommending improvements to systems, processes, and user training. Supporting software installations, updates, and testing of new technologies. Delivering an excellent customer experience through clear communication and proactive support. What We're Looking For: Experience within a Service Desk, IT Support, or Technical Support environment. Strong troubleshooting and diagnostic skills. Experience supporting Microsoft environments and business applications. Good understanding of networking fundamentals and desktop technologies. Excellent communication and customer service skills. Ability to manage multiple priorities and work effectively under pressure. A proactive approach with a genuine passion for technology and problem-solving. What's in it for You? Salary of £35,000 - £40,000 Comprehensive benefits package Ongoing training and professional development Exposure to enterprise-level technologies Career progression opportunities A supportive and collaborative team environment "Please apply with your latest CV and a member of the team will be in touch shortly"
Jun 16, 2026
Full time
Job Title: 2nd Line IT Support Engineer (Permanent) Salary: £35,000 - £40,000 Per Annum + Company Benefits Location: Buckinghamshire Type Of Working: Onsite "Please note visa sponsorship is not available for this position" Are you a 2nd Line Support Engineer who enjoys solving complex technical issues and being the go-to person when others need help? Would you like to work in an environment where you can take ownership of incidents, improve support processes, and make a genuine impact on the user experience? Do you thrive on troubleshooting hardware, software, and application issues while delivering exceptional customer service? We're recruiting on behalf of a leading global organisation seeking an experienced and customer-focused 2nd Line IT Support Engineer to join their growing technical support team. This is an excellent opportunity for someone who enjoys a varied role, working with a wide range of technologies while supporting users across the business. The Role: As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, providing expert support and ensuring incidents are resolved efficiently and professionally. You'll be responsible for: Providing 2nd line support across hardware, software, and business-critical applications. Diagnosing, troubleshooting, and resolving technical issues within agreed service levels. Managing and prioritising support tickets through to successful resolution. Escalating complex issues where necessary and liaising with wider IT teams. Producing and maintaining technical documentation and knowledge base articles. Identifying recurring issues and recommending improvements to systems, processes, and user training. Supporting software installations, updates, and testing of new technologies. Delivering an excellent customer experience through clear communication and proactive support. What We're Looking For: Experience within a Service Desk, IT Support, or Technical Support environment. Strong troubleshooting and diagnostic skills. Experience supporting Microsoft environments and business applications. Good understanding of networking fundamentals and desktop technologies. Excellent communication and customer service skills. Ability to manage multiple priorities and work effectively under pressure. A proactive approach with a genuine passion for technology and problem-solving. What's in it for You? Salary of £35,000 - £40,000 Comprehensive benefits package Ongoing training and professional development Exposure to enterprise-level technologies Career progression opportunities A supportive and collaborative team environment "Please apply with your latest CV and a member of the team will be in touch shortly"
Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. a Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jun 16, 2026
Full time
Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. a Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 12 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Please apply to this advert or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Jun 16, 2026
Seasonal
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 12 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Please apply to this advert or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Service Desk Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for Service Desk Engineers to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: Providing first line support for the internal employee's resources via voice and chat channels as part of the 24 7 Global Service Desk. Partnering with regional and international partners to deliver best in class client care. Requirements for the Role: The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communications and written skills are a necessity. In-house technical training will be provided backed up with real time support form peers and subject matter experts. Working in a fast-paced environment you will be required to effectively manages multiple live chats simultaneously with internal customers whilst achieving core metrics for operations and quality. Skills & Experience: Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organisational skills, with the ability to prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment Technology Call Center and or Customer Service experience. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience of ticketing systems Knowledge: Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype, Teams, ServiceNow, Copilot Location: This is a hybrid working role with a requirement to work from the clients Chester office 5 days a week whilst training commences (approx. 2-3 months) before going hybrid, 4 days in office. Working hours : Working hours are 09:00 to 18:00 Monday - Friday with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company
Jun 16, 2026
Contractor
Service Desk Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for Service Desk Engineers to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: Providing first line support for the internal employee's resources via voice and chat channels as part of the 24 7 Global Service Desk. Partnering with regional and international partners to deliver best in class client care. Requirements for the Role: The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communications and written skills are a necessity. In-house technical training will be provided backed up with real time support form peers and subject matter experts. Working in a fast-paced environment you will be required to effectively manages multiple live chats simultaneously with internal customers whilst achieving core metrics for operations and quality. Skills & Experience: Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organisational skills, with the ability to prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment Technology Call Center and or Customer Service experience. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience of ticketing systems Knowledge: Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype, Teams, ServiceNow, Copilot Location: This is a hybrid working role with a requirement to work from the clients Chester office 5 days a week whilst training commences (approx. 2-3 months) before going hybrid, 4 days in office. Working hours : Working hours are 09:00 to 18:00 Monday - Friday with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
Jun 16, 2026
Full time
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Jun 16, 2026
Full time
2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
IT Field Engineer Location: Travelling to various client locations (Brighton-based this is not a remote working role) Job Type: Permanent, Full-Time Reports To: Professional Services Manager About Us At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". About You A flair for troubleshooting, communication, and exceptional customer service. Being flexible and adaptable to situations and changing requirements. Excellent task and time management. Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification is desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting IT Field Engineer opportunity. Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value.
Jun 16, 2026
Full time
IT Field Engineer Location: Travelling to various client locations (Brighton-based this is not a remote working role) Job Type: Permanent, Full-Time Reports To: Professional Services Manager About Us At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". About You A flair for troubleshooting, communication, and exceptional customer service. Being flexible and adaptable to situations and changing requirements. Excellent task and time management. Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification is desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting IT Field Engineer opportunity. Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value.
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: £40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Diagnose and resolve technical issues, with a strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts and site improvements. Liaise with internal teams and third-party suppliers where required. Help ensure the IT environment remains secure, reliable and fit for purpose. Transport IT kit between school sites when required. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Experience installing, configuring and troubleshooting Microsoft Windows platforms and applications. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Experience supporting Windows Server environments. Strong desktop, laptop, printer and peripheral support skills. Experience supporting Windows 10 and Windows 11. Excellent communication and customer service skills. Ability to work independently across multiple sites. Strong organisation and documentation skills. Full UK driving licence and access to a car. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Microsoft Teams Microsoft SharePoint Microsoft Purview Windows Server Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba PaperCut 3CX Phone Systems Google Workspace / G Suite Google Classroom SENSO Autotask Datto RMM Net2 Google Chrome Microsoft Edge Benefits and Highlights: Friendly and supportive team Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported One-to-one training Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Private mileage Social and team-building activities Employee assistance programme This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
Jun 16, 2026
Full time
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: £40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Diagnose and resolve technical issues, with a strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts and site improvements. Liaise with internal teams and third-party suppliers where required. Help ensure the IT environment remains secure, reliable and fit for purpose. Transport IT kit between school sites when required. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Experience installing, configuring and troubleshooting Microsoft Windows platforms and applications. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Experience supporting Windows Server environments. Strong desktop, laptop, printer and peripheral support skills. Experience supporting Windows 10 and Windows 11. Excellent communication and customer service skills. Ability to work independently across multiple sites. Strong organisation and documentation skills. Full UK driving licence and access to a car. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Microsoft Teams Microsoft SharePoint Microsoft Purview Windows Server Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba PaperCut 3CX Phone Systems Google Workspace / G Suite Google Classroom SENSO Autotask Datto RMM Net2 Google Chrome Microsoft Edge Benefits and Highlights: Friendly and supportive team Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported One-to-one training Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Private mileage Social and team-building activities Employee assistance programme This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
